Hotel - Mercure Chester North Woodhey House Hotel
Mercure Hotel Mercure Hotel

Mercure Chester North Woodhey House Hotel

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3.5/5 911 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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From 61.00 GBP Non member rate
From 57.95 GBP Member's rate Members’ Rate, join while you book
5.00P
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

All rooms offer en-suite bath and shower, Flatscreen TV with Freeview Channels, hairdryer, trouser press, Free WiFi and tea/coffee making facilities

  • 75 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 7 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • Crib on request
    • High speed transmission line
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Chester North Woodhey House Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 911 reviews
TripAdvisor review
Friends getaway - 13/10/2017
« My time at this hotel. »

This hotel I thought would be a fantastic place but unfortunately we had a lot of money taken from a couple who had there 25th party there. The staff were not very helpful when they found out and there were no CCTV camerers and this spoiler are time there. I don't think I would go there again as I am scared for my children as if anybody walks into the hotel who is dangerous we would not know and this is very unsafe if I bring my children again. If CCTV camerers were put into place maybe I would think again.

TripAdvisor review
Business - 30/08/2017
« 23 Aug »

Dirty clothes in room from previous guest. Could not get receipt / invoice on departure and still not received 5 days after departure - 2 emails unanswered, telephone call promised to send invoice, not received, online contact to customer services not yet answered after 5 days. Very poor customer experience overall - especially checkout.

TripAdvisor review
Couples - 08/06/2017
« Mature Couple »

This was an average Mercure hotel and quite good in its class. We arrived early and they had misplaced our request for an early check in. However the receptionist was very friendly and helpful and we were able to get into a room quite quickly. The room was clean and had average appointments. It was however really good value for money. The check out was quite quick as we had prepaid the accommodation. This was a holiday visiting friends so we didn't use nay of the facilities. The bar and dining room area as we walked through seemed to be very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your review

TripAdvisor review
Willie P Business - 24/05/2017
« Business Trip »

The hotel was good overall. Rooms need updating but they were clean with comfy beds. Friendly and helpful staff. Breakfast and dinner were both good with a good selection of choice. The hotel is easy to find and the area around is quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your review, the restaurant and bar and all the corridors have been refurbished and the bedrooms are due to be done in the near future.

TripAdvisor review
Couples - 16/03/2017
« All inclusive deal »

Under staffed at key times in the restaurant. Spa changing rooms and pool area to due with an update. Room was ok again bathroom could due with updating. Room was large enough for a seating area unfortunately only I chair. Staff were extremely helpful and friendly unfortunately the hotel let this stay down

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your review we have now added more chairs to many of the bedrooms and have refurbished the public areas, leisure will also be getting refurbished in the near furture

TripAdvisor review
Solo travel - 08/03/2017
« Not worth it »

I was looking forward to staying at this hotel, as it was a Mercure, a reputable Accor brand hotel. The receptionist was friendly, as were the other staff. There was ample car parking spaces. But that's where it ends. The hotel, located near Ellesmere Port, is miles away from any transport links, on a busy road. The rooms were disappointing. It looks like it hadn't been refurbished since it took over from Comfort Inn hotels. The carpets were stained, the walls were thin and needed a repaint, the toilet didn't flush well, the taps on the sink was loose, and there wasn't a hairdryer. The breakfast was also very disappointing. There wasn't much choice. I did complain that the beans were cold. At least the tea wasn't!. And it is overpriced. Probably better off staying at a Travelodge.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your review I am sorry you didn't enjoy your stay

TripAdvisor review
Couples - 25/02/2017
« Average hotel »

We booked a superior room and got given a standard room. I wasted a lot of time at reception and never got upgraded to a superior as I basically gave up! The best thing about the hotel was the swimming pool which was lovely and warm. The food was not as good as other mercure hotels. Overall I was disappointed 👎

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your review

TripAdvisor review
PaulAng2011 Couples - 21/02/2017
« Very Happy »

Hi , Stayed here for two nights on a all inclusive deal , From Start to finish of our break it was perfect , Staff and Cleaners were very friendly and Polite , Rooms were of Good standard .Did not use the Swimming pool or Gym .Seem to be ok.

Our hotel has responded to the review
Our hotel has responded to the review

Many thanks for your kind words we hope to see you again

TripAdvisor review
Couples - 15/02/2017
« Good Location »

This hotel is just a short drive from Cheshire Oaks shopping outlet, which is great and why we have chose to use it on a couple of occasions. We were informed back in September that the hotel was to under go a revamp as it is quite tired now, we went last week and this hasn't happened yet. Staff are very friendly and helpful which is always a bonus, but please get this hotel revamped as soon as.

Our hotel has responded to the review
Our hotel has responded to the review

Many thanks for your review

TripAdvisor review
Couples - 10/02/2017
« Poor restaurant »

We often choose Mercure hotels on the basis of their, usually excellent, restaurants. But this time it was not up to their usual standard. On the first night, the main course appeared only after a long delay (35mins) once the starter had been cleared - with no comment or explanation. The meal appeared to have been prepared and plated by a trainee chef (if that) -duck breast served as rough chunks rather than properly sliced. Almost all covered by a sloppy vegetable stir fry in the orange sauce. Starters and breakfast were fine (with the exception of the fried eggs on the buffet, but poached were available to order. Problem at check out where reception appeared not to be able to cope with a fully prepaid rate.

Our hotel has responded to the review
Our hotel has responded to the review

Please accept my sincerre apologies please do come back and give us another try

TripAdvisor review
Couples - 03/02/2017
« Room Type Discrepancy »

Booked a superior room on a good deal. On arrival was allocated a room with a flight of steps t access, very small and overlooking kitchen fans, kin addition no heating in bathroom and radiator was fixed to wall right by the bed, quite dangerous if you got out in the night . On looking at the " standard" rooms the next morning they were considerably larger and had views of the welsh mountains. On querying this i was told the room was desiganted a superior so thats that. Then I thought , how do I know it is, there was no mention of this on the door or inside , so we could have been given a standard room and not known. The room service meal was good but the breakfast was poor. Cardboard bacon , very limited cold offering and not satisfactory at all

Our hotel has responded to the review
Our hotel has responded to the review

please accept my apologies we usually enjoy favourable comments on our breakfast offering, I am sorry it was not up to our usual standard

TripAdvisor review
Couples - 27/12/2016
« Family visit »

We have stayed here before and found it a good location for visiting family, Chester and also the retail outlet Cheshire Oaks. Original room was very noisy but we were given an alternative room without hesitation. Staff were very helpful and there was a good choice at breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your kind words please accept my apologies for the noise in your first room

TripAdvisor review
Business - 01/12/2016
« Staff not very friendly or welcoming »

Despite having put my loyalty card details online, the receptionist failed to offer me a welcome drink or any other benefits that come with my platinum loyalty card. When I asked for this, she grunted and reluctantly gave me a drink token. When I asked if they sold dental kits, again, she grunted and made me feel like a nuisance.

Our hotel has responded to the review
Our hotel has responded to the review

I am very disappointed to read this we usually enjoy very positive reviews on how friendly our team is I am very sorry that on this occasion this wasn't the case. We have had some new starters to the team on reception who are working very hard, I am sorry that our training had fallen short in advising them about our loyalty club arrival drink, you are very important to us and I am sorry that this was not addressed correctly.

TripAdvisor review
893wanneem Family - 08/11/2016
« Lovely staff »

we liked the area and the staff was lovely near by Chester oak shopping centre and the breakfast was wonderful good value for money and the swimming pool was fantastic and the it was so warm and lovely

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your lovely feedback it means a great deal to us all

TripAdvisor review
Family - 08/11/2016
« Need updating »

The hotel itself is a bit out of the way with no local bus services, the rooms are large but the decor needs freshening the bathrooms are tired with mould in some places the room we had 115 had no heating apart from a electric convention heater which no one told use about.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your review

TripAdvisor review
martinwardxxxxxxw Family - 04/09/2016
« Won't be staying again »

sadly , the room we were given was dark and dingy with tea stains up 2 walls and over the bedside table where someone had obviously knocked over a mug of tea . The skirting was black with dust , the net curtain was stained and filthy and the toilet seat was hanging off on one side - we couldn't bring ourselves to take off our shoes and unpack . We were given only one other choice of room by a helpful young man in reception but this was on top of the restaurant and the flat roof outside our 'grubby' window was a mass of extractor fans which screamed and whirred loudly until just after 10pm . Breakfast in the restaurant the next morning , sadly , also turned out to be a big disappointment . For a full hotel , the amount of food put out was shocking . Small rectangular ceramic dishes containing 4 eggs , 6 pieces of bacon , 6 sausages etc . People were having to ask if the staff could get a few beans or another bit of bacon . You felt that you should'nt be eating it because there was'nt enough for everyone . Sadly , we were glad to leave , and despite being conveniently just a couple of miles away from the family we were visiting , we will not be staying again . We transferred to a premier inn the next night , it was heavenly , the room was super clean ,The breakfast was plentiful ,the staff were smiley and extremely polite and , it was £20 cheaper .

Our hotel has responded to the review
Our hotel has responded to the review

Many thanks for your review I am sorry that it wasn't up to standard our housekeeping team ordinarily receive very positive feedback. The small dishes at breakfast at breakfast were recently purchased to ensure that breakfast was constantly refreshed and not large dishes that become dry and unappetising I am sorry that you had to ask to get these topped up they should of been refreshed by the team frequently.

TripAdvisor review
Business - 02/05/2016
« Business Trip »

This hotel appeared to be a little rundown. The Pool & Gym were convenient to my room which was great. I did receive an alarm call at 6.30am which wasn't asked for so someone will have missed theirs!!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your review

TripAdvisor review
Vinceh10 Couples - 14/04/2016
« Could do better »

Bath was rusty and general decoration of bathroom was tired. There were no instructions in the room on how to operate the heating system. Tourist information book in room was dated 2013 and information in reception was also out of date. Noisy guests above were active until 2.30am (if was a Premier Inn I would have got my money back) Prices were high because of the Grand National in that area. Good Breakfast but dinning room was also tired.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your review

TripAdvisor review
zelda91 Couples - 03/04/2016
« exllelent staff »

room was a bit shaby could have done with painting, the hotel was overall nothing special, the breakfast had lots of choice and was hot, the breakfast staff made the hotel..... they were great. the towels were not very clean, not enough clothes storage, rather small rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your feedback

TripAdvisor review
Family - 03/04/2016
« Great little break had here »

Had a great stay here with my two children. Hotel was brilliant value for money when booked through Accor membership scheme. Staff were very friendly and helpful. Only negative is there is no lift to second floor for getting baggage up and down. Nice pool, which was lovely and warm and the children loved. Would recommend staying here. Was great location for us to see family and friends in the area.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your kind words we hope to see you again

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