Hotel - Mercure Chester North Woodhey House Hotel
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Mercure Hotel

Mercure Chester North Woodhey House Hotel

Berwick road West Welsh road  Little Sutton 
CH66 4PS  ELLESMERE PORT
UNITED KINGDOM

872 reviews
TripAdvisor Rating Based on 872 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • 100% non-smoking hotel

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

All rooms offer en-suite bath and shower, Flatscreen TV with Freeview Channels, hairdryer, trouser press, Free WiFi and tea/coffee making facilities

  • 75 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 7 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • Crib on request
    • High speed transmission line
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating Based on 710 reviews

Our guest reviews for Mercure Chester North Woodhey House Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 872 reviews
AccorHotels certified review
Caryn Families - 11/07/2017
« Would not return »

Disappointing. Receptionist who claimed she did not know the hotel and told us that music would stop at 11pm, only upside was that when we were eventually moved to a quieter part of the hotel, the room was a lot nicer than the original one. Whole place needs upgrading, changing rooms for pool even had cobwebs on the window! Not the treat that we had planned.

AccorHotels certified review
Anonymous Business - 01/07/2017
« Kind staff, good food, good location. »

Kind staff with quick check in. As always, good food in the restaurant. Standard room but the bathroom can be improved.

AccorHotels certified review
Aaron Families - 21/06/2017
« Pretty standard hotel »

No real highlights, bathroom needs some rework, beds were relatively comfortable.

AccorHotels certified review
Hannah B. Couples - 20/06/2017
« Dissapointing »

Booked for 1st wedding anniversary after reading about the spa and leisure facilities, on arrival were not informed of any issues however when getting down to the leisure facilities found that there were no spa facilities. we were really looking forward to the sauna and Jacuzzi we had read about but there was no Jacuzzi and the sauna was out of order, we eventually managed to get the steam room working but the facilities were definitely not as described and what we were looking forward to. Once we got back to the room we decided to have a shower and to our disappointment we were only able to have a luke warm shower it wouldn't get warmer or colder. The choice on the evening menu in the resteraunt was also slightly disappointing and the service at the bar very slow.

AccorHotels certified review
Trevor R. Families - 20/06/2017
« Too hot in the  »

booking in fine but the corridors were swealteringly hot, no windows open. When we got into the room it was even hotter and the window would only open about 2 inches. Even if it could open further there is no ventilastion path for the air to move through the room. It was so hot during the night that we had to put the bathroom fan on to draw cooler air into the room. probably the worst nights sleep I have ever had in any hotel. Yes I know it was a hot day but that is no excuse in the age of air conditioners. The one saving grace in the whole stay was Beth the young waitress in the breakfast room. Anything we asked for was no trouble to her. Give her a pay rise and promotion.

AccorHotels certified review
Anonymous Families - 19/06/2017
« Nice room »

Very hapoy with the room. Although i did try to phone beforehand to see what sort of crib was available for the little one but didn't get an answer at all from the reception after phoning around 5 times that afternoon. Also very dissapointed that the pool wasn't available until after lunch as there was a class there. This wasn't noted anywhere on the website and wasn't explained to me when checking in. We went down to the pool the next morning all changed and ready to swim but weren't allowed to use the pool as there was a class. My child was very upset about this. One of the reasons i booked the hotel was because it had a swimming pool, wwhre i could have booked something much cheaper without the swimming pool. So very dissapointed in this

AccorHotels certified review
Anonymous Families - 10/06/2017
« good »

unfortunately the sink did not work and the toilet was blocked. However the staff were great, including in the restaurant.

TripAdvisor certified review
Couples - 08/06/2017
« Mature Couple »

This was an average Mercure hotel and quite good in its class. We arrived early and they had misplaced our request for an early check in. However the receptionist was very friendly and helpful and we were able to get into a room quite quickly. The room was clean and had average appointments. It was however really good value for money. The check out was quite quick as we had prepaid the accommodation. This was a holiday visiting friends so we didn't use nay of the facilities. The bar and dining room area as we walked through seemed to be very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your review

AccorHotels certified review
Nicola B. Families - 03/06/2017
« very disappointing  »

Pool closed with no mention when booking, unprofessional service in the restaurant and disappointing food at breakfast.

AccorHotels certified review
Mark Business - 02/06/2017
« All right! »

Friendly stuff, Room was ok, but the Changing room for the pool was a absolutely nightmare (dirty, unclean, not healthy)!

AccorHotels certified review
M A. Couples - 30/05/2017
« Very outdated  »

Terrible stay! We had just arrived off a 23hr flight and all we wanted to do was get a hot shower the shower in the bedroom was held on with duct tape and dribbled out with no pressure. We contacted reception who said the plumber will look at it asap which he didn't we had already paid for four nights and not once seen a plumber, we felt like we were just told what we wanted to hear to keep us quite we even asked to changed rooms that first night and told none where available? The hotel was empty ?! Rooms were out dated and dirty no ac or fridge filthy walls and carpet. Very unhappy guests

AccorHotels certified review
Phillip R. Couples - 30/05/2017
« excellent value »

excellent stay,very comfy king size bed , will be staying again when in the area

AccorHotels certified review
Robert W. Couples - 26/05/2017
« Slightly dissatisfied  »

Because of a wedding taking place we felt we were treated as lower priority guests. The bar was unmanned for long periods of the evening when we returned from our concert. Also breakfast was only served until 9.45 for us and as very busy people on a get away a lie in is a rarity for us. The overall standard of the room we stayed in, 102, was below what I would normally expect. This was rather disappointing. I would like to say that the staff were excellent and not at fault for service delivery, it was just the wedding was given priority.

TripAdvisor certified review
Willie P Business - 24/05/2017
« Business Trip »

The hotel was good overall. Rooms need updating but they were clean with comfy beds. Friendly and helpful staff. Breakfast and dinner were both good with a good selection of choice. The hotel is easy to find and the area around is quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your review, the restaurant and bar and all the corridors have been refurbished and the bedrooms are due to be done in the near future.

AccorHotels certified review
Anonymous Business - 18/05/2017
« Disappointing »

Certainly not the best hotel I have stayed in and was the worst Mecure. We booked because of service and hotel standard we receive and stay away regularly with business, this one is not one we would consider booking again. We had issues from checking in through to checking out.

AccorHotels certified review
Tim D. Solo - 14/05/2017
« I had pre-booked a room with a double bed and was allocated a room with twin beds »

I have no further comment to make, the running of the hotel is now a shambles

AccorHotels certified review
Anonymous Business - 06/05/2017

As before, i appreciate you are carrying out improvements and it didnt especiallyimpact upon my stay, but the food was knowhere near as goof as last time, dinner that was and the beer was warm. But the staff as always where helpfull and freindly if not a little rushed

AccorHotels certified review
Anonymous Friends - 01/05/2017

Very old hotel in need of refurbishment. There were few issues with regards to cleanliness in the room and in the corridors. There was laundry hanging in one of the corridors when we arrived. Hairs in the bathroom etc. We asked for toiletries from reception as it stated in the room directory that there is small basic selection available. We were prepared to pay for one but were told that they were unsure if they have any. Then after checking with a colleague it was a definite no this is not something that can be provided.

AccorHotels certified review
Anonymous Couples - 25/04/2017

Very comfortable room, spacious and very clean, lovely big bed. Staff were friendly and courteous, especially during breakfast. Excellent cooked breakfast, good choice and everything was hot with freshly cooked food brought out at regular intervals. Would definitely recommend.

AccorHotels certified review
Anonymous Families - 17/04/2017

Third visit, staff are brilliant, so helpful. Many thanks.

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