Mercure Wigan Oak Hotel 3 stars

TripAdvisor rating 4.0/5 696 reviews
Mercure Wigan Oak Hotel
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Hotel extras

  • On-site restaurant with a choice of regional dishes

  • Central location, with plenty of nearby transport links

  • Nearby attractions include the DW Stadium and Wigan Pier

  • 8 dedicated meeting rooms accommodating up to 100 guests

  • Easy-access to Wigan North Western station

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Wigan Oak Hotel

Orchard Street
Greater Manchester
WN1 3SS
wigan
united kingdom

Tel: +441942826888

Fax: (+44)1942/825800

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    MANCHESTER At 45.06km / 28 miles

  • By train

    WIGAN At 1.61km / 1 miles

GPS :53.54834, -2.626382

Our accommodations

"All rooms have En-suite bath and shower,Flatscreen TV with Freeview Channels, Hairdryer, Trouser press (some rooms),Complimentary tea and coffee making facilities, FREE Wi-Fi"

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 9
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 9
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

RESTAURANT

Type of cuisine: Regional

The hotel's friendly, professional team make sure dishes are served just the way you like.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

The hotel has a fully licensed bar where hot and cold snacks are served throughout the day in the comfortable bar and lounge area.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 192

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Wigan Oak Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

960 reviews

tripadvisor

TripAdvisor Rating 4.0/5

696 reviews

Not very good, rather disappointing.

Customer review rating 4.0/5

James R. Couples - 02/09/2019 AccorHotels review

The best aspect of staying at this Mercure was its proximity to the town centre. On arrival, the first impression of the hotel is not a good one . The out side area is dirty and in need of some cleaning. The rats that inhabit the undergrowth outside the front door is not a welcome site, they were particularly active one morning whilst I was outside smoking my pipe, perhaps they objected to my smoking. The entrance to the reception is reasonable, clean and tidy. The reception staff in the main were very helpful and pleasant. I asked for a room with a walk in shower, as my wife had recently undergone a full hip replacement she finds it difficult to use a bath at the moment. We were given the disabled room on the ground floor which was very kind of the receptionist on duty. I found the shower room to be of adequate standard.I think the shower tray is too high for some one who is of limited mobility, shower curtains are not a good idea as the thing tends to stick to one when the shower is in use. I think a screen would be a better option. The standard of cleanliness was not an issue, the lady cleaners on the whole did a good job.

Dear James, Thank you for taking the time to tell us about your experience at the Mercure Wigan Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Nick Jackman General Manager

The overall hotel accommodation was acceptable and at an extremely competitive price.

Customer review rating 4.0/5

Anonymous Business - 30/08/2019 AccorHotels review

Room good Wifi signal weak Food quality good but service only average Car Parking facility good Proce excellent

Dear Mark, Thank you so much for taking the time to review our hotel. We really do appreciate this and I know that the staff will be delighted to know that their efforts to offer the best service have been recognised. We look forward to having the pleasure of welcoming you back soon. Thank you again. Kind regards Nick Jackman General Manager

Mr Gary w.

Customer review rating 4.0/5

G W. Business - 26/08/2019 AccorHotels review

All good ,food was good ,we tried a few local restaurants all good ,breakfast good ,staff all polite and helpful.

Dear John, Thank you so much for taking the time to review our hotel. We really do appreciate this and I know that the staff will be delighted to know that their efforts to offer the best service have been recognised. We look forward to having the pleasure of welcoming you back soon. Thank you again. Kind regards Nick Jackman General Manager

Wedding stay

Customer review rating 4.0/5

Nancy Families - 25/08/2019 AccorHotels review

I booked several rooms for family members attending a wedding. We were greeted by a friendly receptionist and the rooms were nicely presented with modern decor and plenty of tea and coffee. The wedding itself was absolutely fantastic, nothing was to much trouble. The wedding breakfast and evening buffet was delicious too! The team at this hotel are a credit to the hotel chain.

Dear Nancy, Thank you so much for taking the time to review our hotel. We really do appreciate this and I know that the staff will be delighted to know that their efforts to offer the best service have been recognised. We look forward to having the pleasure of welcoming you back soon. Thank you again. Kind regards Nick Jackman General Manager

Great hotel

Customer review rating 4.0/5

Ronald J. Families - 25/08/2019 AccorHotels review

Just stay the one night and was pleasantly pleased

Dear Ronald, Thank you so much for taking the time to review our hotel. We really do appreciate this and I know that the staff will be delighted to know that their efforts to offer the best service have been recognised. We look forward to having the pleasure of welcoming you back soon. Thank you again. Kind regards Nick Jackman General Manager

Very comfortable and friendly.

Customer review rating 4.0/5

Angela M. Solo - 23/08/2019 AccorHotels review

From the night reception/porter to the breakfast staff, everyone was very friendly and welcoming. The bed was especially comfortable and the breakfast was very good. My only tiny gripes were that there isn't a plug socket next to the bed and the light in the bathroom could be a little bit brighter.

Hometown Visit

TripAdvisor rating 4.0/5

Angela M Solo travel - 21/08/2019 TripAdvisor review

Normally, I'd stay with friends or family when visiting Wigan, but on this occasion I knew I'd be arriving after midnight and didn't want to put anyone out. It's a whole different ball game when staying at a hotel in your hometown. Familiarity tends to make your expectations really low, particularly when it's a hotel you know well from attending weddings, christenings and corporate events there numerous times over the years. The first things to strike me were that there was ample parking and the guy on night reception was very friendly, helpful and professional. My room was larger than I had expected and comfortable. I took the night cap I'd bought from the 24hr Tesco across the road and went for bedtime cigarette to the covered area outside reception where I was joined by the night reception guy who was waiting to welcome another late arrival. The conversation flowed and we were joined by another guest who was visiting for the first time and was impressed by how good the hotel is. I really felt at home. The bed was super comfy and I could easily have stayed there way past check-out. The open, unforced friendliness continued with the staff at breakfast, and the standard here was as good as any hotel I've stayed in through my work. Also chatted a few more first time guests who were impressed by the hotel and friendliness of the staff. It made me proud that their first impressions of my hometown were that everyone is so friendly. Just a couple of very minor gripes. There was no plug socket next to the bed, so I was forced to get out of bed to knock the alarm off on my phone whilst it was charging (not necessarily a bad thing). The light in the bathroom is a tiny bit dim. There's the beginnings of a really good soft furnishings update with the gorgeous chairs in the reception and lounge areas. I wonder if Mercure will carry it through the whole hotel.

I am delighted that you enjoyed your stay at the Mercure Wigan Oak Hotel and thank you for taking the time to share your experience with us. Your comments regarding the staff were very welcome and I will be sure to share these. I hope that we have the opportunity to welcome you back soon. We look forward to seeing you.

Hotel looked like a block of council flats on the inside and was filthy.

Customer review rating 4.0/5

S O. Couples - 20/08/2019 AccorHotels review

We arrived into a car park which was insecure, open to general public and littered with tracksuit clad teenagers supping from vans of cider. We then had to walk in past these louts, more of which more were sat on the wall outside reception next to the door to the hotel. Once inside we were hit by a loud and boisterous party who were all extremely drunk- quite shocking that it was only around 6pm on a Friday. The receptionist looked like she didn’t want to be there, and to be fair neither did we. As far as first impressions go this was not the best. I requested a room away from the guests of the party downstairs, and explained that I was working a night shift the next day and needed a decent sleep as I wouldn’t have the opportunity to get a nap during the day. We were given a room and pointed in the direction of the stairs. No information was passed regarding check out time or breakfast. We then walked to find our room, passing multiple clusters of people splintered from the party downstairs in the corridors to the bedrooms, and 3 of the bridesmaids stood having some sort of crying breakdown in the lift. The stairs were dirty and had large patches of damp, the windows were missing their handles, and both the second and third floors had some sort of liquid staining the walls dribbling down with the added bonus of what I can only guess was someone’s phlegm in one part. The smell along the bedroom corridor on the 3rd floor was horrific, but thankfully did not seep into the bedroom. Our room itself appeared presentable. That being said, the mattresses have seen better days and the walls were paper thin, so you could literally hear the conversations other guests were having in their rooms. Our room had a fridge, which wasn’t turned on and was covered in thick black dirt and mould along the seal. There was also someone else’s rubbish in it which obviously hadn’t been checked. The skirting boards/sills of the bedroom were thick with dust and dirt. We left shortly after arriving to go to our function for the evening, making the decision to take my car with us in the hope we could find somewhere safer to park it. We were given a little business card sized piece of paper with local taxi numbers on, which was really useful and a nice touch. When we returned to the hotel around midnight there were still the remnants of the party from when we checked in down in the bar. Not long after being in our room we were awoken by the occupants of the room opposite. Which tuned out to be a bridesmaid from the function downstairs. She had brought a further 3 people back to her room for more drinks, but decided the corridor was a more suitable place to have their after party. She then managed to lock her key in her room and another of her group started being sick whilst using my door for support. This went on for just short of an hour, and we couldn’t phone reception as I was very aware they would hear my every word. When they finally found another room to occupy, I managed to drift off to sleep, only to be awoken at 4:50am by some industrial fans which kicked in and didn’t stop. There was then a delivery outside which was noisy to say the least with a lot of banging and we hadn’t even reached 7am yet. I gave up trying to get sleep shortly after and went down for breakfast. Breakfast was actually very good, there was a good variety and it was all quite fresh, however the staff still seemed to not be on the ball with things, offering us tea/coffee but then forgetting the milk, offering sauces but never bringing them, but they were polite and smiling, not like the receptionist from the previous night. We left soon after breakfast, having had one of the worst nights sleep in a long time and the worry of having a busy night shift to complete that night with nothing in reserve. I raised the issues with the receptionist on out departure, and was told that the fans had been in place for years, and are part of the hotel, and in relation to being allocated a room opposite a guest from the function - she couldn’t help it as she didn’t know. We were basically fobbed off by a defensive receptionist, full of excuses and no acknowledgement or concern. I can only say that we won’t be returning and thank god she didn’t require my help that night whilst I was trying to complete my night shift whilst struggling to function. I hope someone does take the time to read this, a separate email has been forwarded to the manager. Do not stay here if you have other options available and you value a decent nights sleep with staff who care. Thanks, Mrs S O..

Dear Sam, Thank you for taking the time to tell us about your experience at the Mercure Wigan Oak Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. The extraordinary circumstances that you encountered are, in no way, a reflection of the normal standards of service or of the hotel. I would like to reiterate our commitment to high quality standards and am sorry that you were left with this impression. Yours sincerely Nick Jackman General Manager

Grubby & Gloomy

Customer review rating 4.0/5

Katie Solo - 14/08/2019 AccorHotels review

The worst hotel I’ve stayed in. The lighting is appalling, so low in the bathroom that I considered it unsafe to attempt a shower. Some lights in the room not working. The plug hole in the bath had previous residents’ hair in it & was not cleared after I had asked & returned 5 hrs later. The temperature in the room on waking was 25.7c even with the fan running all night. On request, the hotel had provided the fan, but was left outside my room. It was a heavy & cumbersome floor standing fan & difficult for me to get in as I am petite. Re-located to a nearby hotel after one night. Will never stay here again. My first experience of ACCOR hotels.

An Excellent Stay

Customer review rating 4.0/5

Pat R. Solo - 10/08/2019 AccorHotels review

An excellent stay; all the staff were very friendly and helpful, as usual, and the food in the restaurant was very good. My only very slight problem was that the lighting in the bathroom wasn't really bright enough for shaving. However I would be happy to stay there again and recommend the hotel to others.

Dear Patrick, Thank you so much for taking the time to review our hotel. We really do appreciate this and I know that the staff will be delighted to know that their efforts to offer the best service have been recognised. We look forward to having the pleasure of welcoming you back soon. Thank you again. Kind regards Nick Jackman General Manager

I thought Mercure was better than this?

Customer review rating 4.0/5

Scott M. Business - 09/08/2019 AccorHotels review

Overall it was ok. Car park was both dark and some dodgy people each of the 3 nights when I arrived. Check in was ok. However I booked direct and as there is a price promise I asked why hotels.com was cheaper?? Manager was to get back to me but never heard anything and upon check out asked if any message from manager and was told no. Pretty poor and no point having this kind of guarantee if not taken seriously. Room was fairly large and 2 single beds together as a large double. Room and hotel has clearly seen better days and in urgent need of decoration if not renovations. Room 311 was mine. Not convinced that I would come back and considering I spend 40 weeks a year in hotels while working not a great way of attracting return custom I hope someone gets in touch when they see this!!

Dear Scott, Thank you for taking the time to tell us about your experience at the Mercure Wigan Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Nick Jackman General Manager

My stay was comfortable but it would not be my choice of hotel.

Customer review rating 4.0/5

Ellis P. Solo - 05/08/2019 AccorHotels review

As stated, the hotel made my stay a comfortable one but I had to wait a while to check in as there was no receptionist. There were no bar staff when the bar was supposed to be open for a wedding party but everything else was comfortable.

Dear Ellis, We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. I was sorry to read about the delay in service at reception and the bar. Our staff do help out in other areas during extraordinarily busy periods and I apologise for any inconvenience caused. Thank you again for sharing your experience. Yours sincerely, Nick Jackman General Manager
Customer review rating 4.0/5

Jonno Couples - 03/08/2019 AccorHotels review

Noisy, bed too soft, breakfast items not replenished, breakfast staff Hit and miss

Dear Yasmin, Thank you for taking the time to tell us about your experience at the Mercure Wigan Oak Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. Yours sincerely Nick Jackman General Manager

very good stay, good friendly efficient staff

Customer review rating 4.0/5

Graham M. Solo - 01/08/2019 AccorHotels review

good service - looked after as a valued guest

Dear Graham, Thank you so much for taking the time to review our hotel. We really do appreciate this and I know that the staff will be delighted to know that their efforts to offer the best service have been recognised. We look forward to having the pleasure of welcoming you back soon. Thank you again. Kind regards Nick Jackman General Manager

No air conditioning. Kitchen fan woke us at 5:30am and didn't go off until 10:30am.

Customer review rating 4.0/5

Anonymous Couples - 31/07/2019 AccorHotels review

No air conditioning. No fridge in room which was disappointing. Went for breakfast on saturday morning and dining area smelt of skunk which I suspect was coming from staff. Staff were friendly and helpful when needed.

Dear Paul, I find your comments quite offensive. To accuse my staff of cannabis use is completely without base and is grossly unfair. I am sorry that you were disturbed with the kitchen fan, and do apologise for this, however this is no reason to attempt to tarnish the staff and reputation of the hotel with false accusations. Yours sincerely Nick Jackman General Manager

Comfortable and friendly

Customer review rating 4.0/5

Gordon E. Couples - 31/07/2019 AccorHotels review

One night stay. Comfortable room. Helpful staff. Good evening meal. Disappointing breakfast. Couldn't get shower to run hot - not a major issue for one night but would have asked for assistance if staying longer. For our purposes the location was ideal and the parking a real bonus. Would probably visit again if in the area.

Dear Gordon, We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely Nick Jackman General Manager

enjoyable time away with friends

Customer review rating 4.0/5

Wm C. Friends - 30/07/2019 AccorHotels review

room was clean and tidy, the staff were helpful and breakfast was good

Dear William, Thank you so much for taking the time to review our hotel. We really do appreciate this and I know that the staff will be delighted to know that their efforts to offer the best service have been recognised. We look forward to having the pleasure of welcoming you back soon. Thank you again. Kind regards Nick Jackman General Manager

good hotel

Customer review rating 4.0/5

Mya Couples - 29/07/2019 AccorHotels review

we had a nice stay there

Dear MYA-THIDA, We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely Nick Jackman General Manager

Not a bad stay.

Customer review rating 4.0/5

Debsy Friends - 29/07/2019 AccorHotels review

Checked in with no issues, room was clean and tidy, bathroom was nice and big. The only thing I can find fault with was not receiving a phone call from reception when we enquired about a fan!

Dear Deborah, We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that you did not get a reply to your query and will highlight this to my reception team. I do hope that this did not cause you too much inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely Nick Jackman General Manager

Tragic

Customer review rating 4.0/5

Jim W. Friends - 23/07/2019 AccorHotels review

Was disappointed, there was a wedding on so couldn’t sit outside all day, at breakfast time was advised couldn’t sit near breakfast area and was asked to sit further away which wasn’t a problem except all the tables in lower area were dirty not one clean table, so had to wait again another 10 mins Then I was told if I booked a table I would get seated straight away even though we paid for breakfast To be honest was a bit of a farce

Dear James, Thank you for taking the time to tell us about your experience at the Mercure Wigan Oak Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. The hotel garden is directly adjacent to the Cumberland Suite which is our main event room. I am sure that you can appreciate that when we have wedding receptions, the garden is unfortunately not accessible for other guests as the only entrance is through the event room. Your comments regarding Breakfast were disappointing and I will certainly be discussing this with my staff. I apologise again that you were disappointed with your stay and thank you again for your comments. Yours sincerely Nick Jackman General Manager
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