Hotel - Mercure Wigan Oak Hotel
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Mercure Hotel

Mercure Wigan Oak Hotel

Orchard Street  Greater Manchester 
WN1 3SS  WIGAN
UNITED KINGDOM

536 reviews
TripAdvisor Rating Based on 536 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 8 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

"All rooms have En-suite bath and shower,Flatscreen TV with Freeview Channels, Hairdryer, Trouser press (some rooms),Complimentary tea and coffee making facilities, FREE Wi-Fi"

  • 88 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • High speed transmission line
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 482 reviews

Our guest reviews for Mercure Wigan Oak Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 536 reviews
AccorHotels certified review
Steve D. Friends - 17/07/2017
« Once again an enjoyable stay at the Wigan Oak hotel. »

I have stayed on many occasions at the Mercure Wigan Oak Hotel and every time have received a first class service from all the staff in the hotel. I would recommend the hotel to my friends and family without hesitation.

AccorHotels certified review
Stephen L. Couples - 17/07/2017
« Happy as ever »

Good, normally is

AccorHotels certified review
D B. Solo - 11/07/2017
« O.K »

I have stayed at this hotel every year for the last 26 years to attend a festival and during that time it has had different owners. This year all reception staff were new but there were one or two staff within the service who were known to us. The most irritating experience was the change of seating chairs/settees in the bar lounge area which were MOST uncomfortable and some which were so big you felt you were in Alice in Wonderland. there used to be comfortable leather type seating which was getting a little sad but the change is a BAD one. The Coffee at breakfast was also very bad and I stopped having it on the third day. My stay was for 5 nights.

AccorHotels certified review
Suzanne Friends - 03/07/2017
« Awesome »

Staff were friendly and helpful, lunch and breakfast was so yummy! Room and beds were comfortable

AccorHotels certified review
Neil S. Solo - 27/06/2017
« A sleepless stay in a tired hotel. »

Upon arrival the car park signage advised that the car park was pay and display, tried to pay over the phone twice to be told location not recognized. Lady on reception advised that residents did not have to pay and that the system was not up and running yet. Suggest you get better signs and not display them until relevant. Failing this, advise people when they are booking the hotel. Cleanliness of the room could of been better, dust on surfaces. Both the toilet roll holder and wall heater are coming away from the wall. (Room 212). Room requires redecoration as walls are marked. Room hot, when opening the window all you can hear is the noise from the air handling units within the service yard. Mechanical extract noise within the bathroom is excessive and does not stop after the bathroom light is switched off. Loud enough to disturb your sleep. NOISE 12.15am. Arrived back at the hotel to be met with 4 police cars and a mini riot taking place at the wedding function. Pure class! 1-4am. Shouting and screaming within the hotel. Doors banging. 6am. Man outside window shouting 'All you people in the hotel are dirty fu@@ing ba@@ards'. Charming! 7am. Experienced a pretty average breakfast before checking out. In all of my 30 years of staying in hotels I have never ever checked out of a hotel to come home to complete my sleep.

AccorHotels certified review
Lesley B. Couples - 25/06/2017
« Good value, clean room, for a one night stay with breakfast included in price »

The room was clean, bed comfy, breakfast was good, car park fee very good value for money. Staff very friendly.

AccorHotels certified review
Julie Solo - 20/06/2017
« nice hotel »

The lift was broken. I don't know how long it,had been broken but I asked for a low floor when checking in. Was given a room on the 2nd floor. Room had everything I needed.

AccorHotels certified review
Ian Business - 26/05/2017
« One Night »

room was clean and tidy, service in restaurant was Very slow at night for dinner . food not bad Breakfast was OK

TripAdvisor certified review
Family - 17/05/2017
« Holiday in Wigan »

Great hotel, great location, great location! Wigan, famous for being described by George Orwell, has a lot more to offer than many people realise. As well as industrial archeology there's great walks and a thriving music scene.

Our hotel has responded to the review
Our hotel has responded to the review

We are all very pleased that you enjoyed your stay with us and thank you for taking the time to review our hotel. It is always so rewarding to read comments such as yours, which I have passed a copy of to alll departments. I do hope that we get the opportunity to welcome you back soon.

AccorHotels certified review
P R. Couples - 14/05/2017

The hotel was good but I was not able to have a shower because the water was scolding hot.

AccorHotels certified review
Kev G. Friends - 09/05/2017
« Good location, nice rooms and friendly staff »

No problems at all, explained to the receptionist that I had a problem to book the day before as their internet was playing up and was promptly offered the price that I had tried to book at, fair play.

AccorHotels certified review
Anonymous Couples - 09/05/2017

Room satisfactory. Kept awake on Friday night by rowdy guests in adjacent room. Woken by same guests circa 6.30an on Saturday. Otherwise stay was fine

AccorHotels certified review
Anonymous Business - 06/05/2017

Spot on as always, friendly staff, clean and tidy Hotel

AccorHotels certified review
Anonymous Business - 03/05/2017

If it wasn't for staff & pre paid room I would have switched hotels. I give you an overal 3 because staff are a 10 but facility is atrocious in every way. People openly smoking in hotel, elevator & rooms, the whole 4th floor has a disgusting odour of stale cigarettes smoke & vomit. The food service was so poor & so slow on first night I waited 30 minutes then had to go to bar to ask for service. I waited another 15 minutes & gave up & walked to restaurant. I tried again on 3rd night, it took 45 minutes to get served yet again & the meal was disgusting with no apology. You have nothing in the rooms, iron or ironing board & kettle didn't work. For a road warrior who lives in hotels I need a dry cleaning & laundry service, you no longer provide. Parking is a joke if the local theatre is running as patrons to the theatre use you so called private parking, 2 nights running had to use McDonalds car park 2 blocks away. Never ever ever will I recommend or stay with you at this location.

AccorHotels certified review
Anonymous Couples - 10/04/2017

I was staying because I had a meeting at Haydock Park on Sunday and wanted to be in a town nearby rather than near the race course.

AccorHotels certified review
Anonymous Couples - 28/03/2017

The check in process was a good experience but it was only later that we realised that we hadn't been given any instructions of where breakfast was served but as there only seemed to be one area we guessed it would be there.We got ready came down for our evening meal I ordered the Cod loin in lemon butter sauce,I was told there was no cod loin but would I accept a fillet so I agreed.The fish appeared all looked excellent but there appeared to be no lemon or very little in the sauce so It was like eating fish in butter.I ate it so couldn't really complain but would have been an idea to serve with wedges of lemon in future so people can add more if necessary.My husbands meal was perfect.We went into Wigan to watch a group & came back to find we were locked out,we were not informed that the doors are are locked at a certain time.I would have expected a card swipe system to get in again rather than have to wait until the night porter has to come back from his night checks which was quite a time outside in the cold.I would stay again but would know what to ask in future.Room clean & tidy, bathroom a little tired, extractor not working, flaking paint above door....... Room 514

AccorHotels certified review
Anonymous Business - 27/03/2017

We were there just for one night and the hotel was perfect for our needs. Friendly staff, comfortable room, good breakfast.

AccorHotels certified review
Anonymous Business - 21/03/2017

Great relaxing stay. Staff very polite.

TripAdvisor certified review
Couples - 15/03/2017
« weekend stay »

The hotel is tired and needs a refurb. The room was very dark but very clean. usual Accor comfy bed. expelair did not work in bathroom and even though we reported it ; it wasnt fixed. I called to ask why and was offered another room. We had already moved once due to a problem with the initially allocated room. We declined as we were attending a function and had to get ready rather than pack up and moveagain.

Our hotel has responded to the review
Our hotel has responded to the review

I was very sorry to read that you were not completely satisfied with your stay - it is always disappointing to read that a guest did not find our service to their expecations. I am very sorry that there was some problems with your room allocation and bathroom and will be speaking to my Head Receptionist and Maintenance Manager regarding the issues you raised. My apologies again and I hope that you will visit us again and give us the opportunity to show our true standards.

AccorHotels certified review
Anonymous Couples - 07/03/2017

every accor hotel gives you a complementary drink for two, here they only give one drink.

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