Hotel - Mercure Wigan Oak Hotel
Mercure Hotel Mercure Hotel

Mercure Wigan Oak Hotel

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4.0/5 594 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 54.15 GBP Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0.00-24.00
    • Opening hours : Week-end 0.00-24.00

Business services

  • 8 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

"All rooms have En-suite bath and shower,Flatscreen TV with Freeview Channels, Hairdryer, Trouser press (some rooms),Complimentary tea and coffee making facilities, FREE Wi-Fi"

  • 88 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • High speed transmission line
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 621 reviews

Our guest reviews for Mercure Wigan Oak Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 594 reviews
AccorHotels certified review
Paul T. Friends - 15/04/2018
« Mr »

Brilliant as always

TripAdvisor review
Business - 15/04/2018
« A tired hotel »

Staff were very friendly but the hotel itself is pretty tired and smells of cigarette smoke. In need of a big face-lift. Location is very central and hence good for access to the town centre, the downside being that you look out over car parks and supermarkets.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to share your experience with us. While I wish you had a better experience, it is from feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

AccorHotels certified review
Suzie Business - 12/04/2018
« A bit disappointing. »

Staff on reception were lovely. Hotel rather dated and quite pricey for what you get. Room had a bit of a stale smell, and there were annoying things like no plug sockets near the bed, no plug sockets near the mirror and terrible lighting by the mirror. In the bathroom the towel rail was so high I could barely reach the towels. With the tea and coffee facilities there were only two tea bags, so had to ration myself! It all needs a good re-vamp. Breakfast extremely expensive for the choice and quality. Just looked a bit drab.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suzie, Thank you for taking the time to share your experience with us. While I wish you had a better experience, it is from feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind regards Nick Jackman General Manager

AccorHotels certified review
Lesley B. Families - 11/04/2018
« Mrs Lesley b. »

Accommodation needs updating , breakfasts very good. Bad dinner ( lamb) but cost refunded. Staff very pleasant and helpful. The main gripe is the updating which really needs to be done sooner rather than later. It’s a busy popular hotel so funds should be made available to increase repeat bookings

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lesley-Ann Thank you for taking the time to tell us about your experience at the Mercure Wigan Oak Hotel. I was sorry to read that your experience did not meet your expectations and can only apologise for this. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Nick Jackman General Manager

AccorHotels certified review
Pete Families - 11/04/2018
« We nearly always stay at the Mercure Wigan Oak, and find it very convenient & usually satisfactory. »

You gave us a reasonable rate this time but included complimentary breakfasts for the three days, and we had a better /improved room on the 3rd floor [with refurbished bathroom] which we appreciated. As always the Staff are friendly and helpful, especially the reception staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this will encourage all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nick Jackman General Manager

AccorHotels certified review
Anonymous Couples - 09/04/2018
« Hotel a bit dated. »

Staff nice and polite. Room quite clean. Shower good but screen leaked badly. Common areas looked very dated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nick Jackman General Manager

AccorHotels certified review
Anned Couples - 08/04/2018
« Excellent pleasant stay »

Always nice warm friendly welcome Breakfast was good plenty of choice Staff friendly &attentive nothing too much trouble

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne, We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this will encourage all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nick Jackman General Manager

AccorHotels certified review
Isabelle E. Business - 06/04/2018
« Comfortable stay in a good quality hotel . »

Came for business, clean room , lovely team of people working at this hotel . Good quality food and good level of service . Lovely people working at the hotel . The quality for the price paid was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isabelle, We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this will encourage all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nick Jackman General Manager

AccorHotels certified review
Anonymous Couples - 04/04/2018
« nice hotel and reasonable price. »

Everyone working at the hotel is friendly and helpful. The room was cosy and clean. Breakfast Monday was buffet........... next day had a menu and better choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mandy, We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this will encourage all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nick Jackman General Manager

AccorHotels certified review
Anonymous Couples - 01/04/2018
« Clean, friendly staff but nothing out of the ordinary. »

As above - adequate. Stayed for 2 nights. Had breakfast on each day. But disappointed that refreshments in the room were sparse and no biscuits were provided; towels in bathroom were small and thin. No face flannel. No moisturiser. But was clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kay, We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. Guest feedback is of the utmost importance to us and we continually use this to monitor and improve the standards and to encourage all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nick Jackman General Manager

AccorHotels certified review
Julie M. Solo - 01/04/2018
« Lovely friendly and helpful hotel »

2nd stay at this hotel. I was a bit fraught after a late house move but the young ladies on reception were brilliant and listened to my tale of events and helped me feel settled. Room on 5th floor 516 was lovely clean quiet and comfortable. Breakfast was really good and staff there were also pleasant and helpful. Will definitely stay here again and would recommend highly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie, We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this will encourage all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nick Jackman General Manager

AccorHotels certified review
Ann K. Couples - 31/03/2018
« Very comfortable »

Excellent . Quiet and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann, We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this will encourage all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nick Jackman General Manager

AccorHotels certified review
Anonymous Business - 31/03/2018

Staff helpful. Building needs some investment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always nice to receive feedback from our guests as we are striving to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nick Jackman General Manager

AccorHotels certified review
Howard M. Business - 30/03/2018
« Howard - part of the BMF/FGB Delegation for the April 18 prayer conference »

Your staff were great; really helpful, accommodating and flexible. This applies especially to the reception staff. The facilities, meeting rooms, bedroom and especially the food were are all perfect. Thank you for such an enjoyable stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Howard, We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this will encourage all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nick Jackman General Manager

AccorHotels certified review
Philip O. Business - 28/03/2018
« Excellent price for comfortable stay »

Warm welcome for my arrival late at night. Efficient check-in, free parking and a comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip, We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this will encourage all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nick Jackman General Manager

AccorHotels certified review
Pauline L. Friends - 28/03/2018
« Wet weekend in Wigan »

We brought our Australian visitors for a weekend stay we did the all inclusive deal.. it was absolutely brilliant .. the food was amazing and the staff really looked after us especially Sandra at breakfast and Jade and Nicholas at dinner

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pauline, We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this will encourage all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nick Jackman General Manager

AccorHotels certified review
Kevin S. Business - 26/03/2018
« Not my taste »

Dimly lit room dinner awful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S. Thank you for taking the time to tell us about your experience at the Mercure Wigan Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Nick Jackman General Manager

AccorHotels certified review
Ken M. Solo - 26/03/2018
« Very Good Stay »

Good hotel and excellent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M. We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this will encourage all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nick Jackman General Manager ,

AccorHotels certified review
Sb Business - 25/03/2018
« Room not clean, wobwebs in bathroom, carpets stained, mattress too soft »

As above plus not good if you are woken up at 1.00 when deliveries take place!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shreekant, Thank you for taking the time to tell us about your experience at the Mercure Wigan Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Nick Jackman General Manager

AccorHotels certified review
Barrie L. Business - 24/03/2018
« Friendly »

No problems. Comfortable. We arrived quite early but were given a room immediately.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this will encourage all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nick Jackman General Manager

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