Hotel - ibis Rotterdam City Centre
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Ibis Hotel Hotel

ibis Rotterdam City Centre Hotel

Wijnhaven 12 
3011 WP  ROTTERDAM
NETHERLANDS

786 reviews
TripAdvisor Rating Based on 786 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Boat excursions  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • OLD English (do not use)
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Bike rack facilities

Catering

  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 139 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating Based on 3,994 reviews

Our guest reviews for ibis Rotterdam City Centre

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 786 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Mike Friends - 16/09/2017
« great place to stay »

great location excellent staff very comfortable.Very close to Blaak station, bus and metro so ideal spot. Also beside the Markthall and the outdoor market. Good bars and restaurants nearby

AccorHotels certified review
Cela S. Friends - 16/09/2017
« Mostly good with a few problems »

Shower door would not close due to broken seal. Mentioned this soon after arrival and said I was going out for the evening. On return at 22.30pm there was a note saying they could not fix the door handle and that I could move to another room. It was too late at night to re-pack my case and move so used a towel to try and keep the door closed and stop the water leaking onto the floor. Only other small issue was that a member of staff told us when we booked a taxi to Rotterdam airport the cost would be around 15 euros. The metered taxi ordered by the hotel was around 40 euros. Otherwise, comfortable stay.

AccorHotels certified review
Anonymous Solo - 16/09/2017
« Well maintained, good location , basic but well designed rooms »

Very satisfactory

AccorHotels certified review
Rebecca T. Families - 14/09/2017
« Top »

The service was very friendly and we enjoyed our stay

AccorHotels certified review
L Business - 13/09/2017
« Items I forgot in the room have disappeared »

Hotel is fine, staff is friendly and check in & out is very easy. However probably will not stay here again: I left two items in my room (and umbrella and a hair accessory) and called the same afternoon to ask if they'd been found. Nothing was found apparently according to the system, and for some reason staff could not check lost & found items directly. I was asked to call back the next day. I called again a day later and after being put on hold for a while (> 5 minutes), a staff member informed me that he had not found antyhing and had to call the housekeeping manager. This took another 10 minutes and then I was informed that the housekeeping manager was unavailable and someone would have to call me back. Overall a very negative experience: luckily I did not lose any valuable items this time but do not trust this hotel in case I would ever forget to take something of importance to me. Reason not to stay here anymore.

AccorHotels certified review
Karin Friends - 12/09/2017
« Very nice stay »

Rooms were comfortable, staff very friendly.

AccorHotels certified review
Cindy M. Couples - 10/09/2017
« clean and comfortable »

we had room 718. possibly the most comfortable bed and pillows we had during our 12 days in Europe. Staff were friendly and helpful and the room was clean. Great shower too. Could possibly do with a bit more cupboard or storage space and coat hangers.

TripAdvisor review
Couples - 10/09/2017
« KIWI TRAVELLERS »

Great location for train, tram and town centre.Friendly staff and always helpful.Lovely room with canal view and comfy beds.Handy to many restuarants and shopping.We also got to see harbour day and have a boat cruise on spido.This is well worth doing.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very very much dear 520phili, We are more than glad to see that you had a good and happy stay but also enjoyed our wonderful city, hope to meet you next time too, Kind regards, Ozgur Eylen General Manager

AccorHotels certified review
Chris B. Friends - 09/09/2017
« Couldn't provide me with the room a paid for »

The stay was fine apart from the fact I paid for a twin room and I was given a double. The manager dealt with the issue well. Apologised and gave me a full refund. She also offered to buy my friend and I a drink from the bar but I did not take her up on her kind offer.

AccorHotels certified review
Les Friends - 07/09/2017
« Decent location nice place and people »

More than impressed with the hotel considering the price, was a little way from the main drags however, was central for both the town centre and the harbour, whichever way you wanted to head.

AccorHotels certified review
Ghada S. Families - 07/09/2017
« Satusfactory »

The stay was good value for money, yet with very minor fine tuning, it could have been a fantastic experience Some of the staff were very friendly but you could tell they are not genuine and was only doing their job, their knowledge about the city need to be much better

AccorHotels certified review
Anonymous Friends - 07/09/2017

Friendly and nice staff. Room was clean and had comfortable beds. However, we've got an accessible room, where the shower is not separated from the rest of the bathroom. It can make everything wet, and water gets stuck everywhere. At least a shower curtain could be useful. I've found it very unfriendly and distrusting, that you've charged also a safety deposit from my account... even if it was refunded later. I've never met something like this in any hotels, and it's also quite of nonsense, as there were nearly no services (like minibar) where we could have "cheated".

AccorHotels certified review
Rob Business - 06/09/2017
« Good, clean, modern hotel »

Great stay, clean modern rooms, nice people, good breakfast and a very reasonable price.

AccorHotels certified review
Gareth W. Couples - 04/09/2017
« Reasonable except for the fire alarm »

Check in was great and the staff were very friendly and helpful. It only took a couple of minutes. The room was good - clean, OK size and great shower. Staff were once again very helpful and quick when new towels were requested. The downside came when the fire alarm went off at around 6:30am on our final morning. We had been out quite late, exploring Rotterdam on a Saturday night and looked forward to being able to get some rest before journeying home. Unfortunately the fire alarm didn't allow for this.

AccorHotels certified review
Cynthiav Couples - 04/09/2017
« Uncomfortable bed in excellent location »

The location couldn't be any better - you don't walk more than 10min anywhere relevant. The hotel faces a little canal too, which is nice. The restaurant/bar offers a good selection of (surprisingly tasty) food and drinks, which was a great surprise - we ended up having some extra meals there because the food was amazing and the prices very reasonable. Staff were also really nice (different from the reception). The young guy who works the evening shift makes the best cocktails I've had in Netherlands! The reception is a let-down in this hotel. There's a small table by the entrance with (most of time) just one person. So we arrive and the lady was helping two customers who were asking about places to go in the city - fair enough, but she didn't even acknowledged us standing there waiting. You know, not even that classic little smile that says "I'll be with you in a moment". We were waiting for quite a long time until another lady came to check us in. That said, the restaurant/bar staff makes up to it: everybody was incredibly nice and helpful. Front desk staff could learn something from the restaurant/bar staff. Rooms are really small, but that wasn't really an issue. The big problem was the bed. Both me and my partner had two really bad nights in there because the bed was so uncomfortable we barely slept. Pillows were also bad. Nothing really special at the bathroom - they offer that horrendous soap that you're suppose to use as hand wash, shower gel and shampoo, nothing else. I usually travel with all I need anyway, but that was a bit disappointing. Finally, on arrival we found a note in the room informing that the hotel would be without water for a few hours due to roadworks. While I completely understand that's not the hotel's fault, it's also not mine - and I'm the one paying after all. We were given no compensation but a bottle of water. As if that wasn't enough, the water actually ran out 15min before the time we were informed, just as I was rushing to get ready. Really annoying.

AccorHotels certified review
Xara Families - 04/09/2017
« Clean with nice facilities in a good area. staff could be better trained though, made many mistakes with a lot of people. »

The hotel is nice, clean good ambiance and in a good and quiet area. The room for 3 people is spacious however we were not informed that the only room available for 3 people was the same as for special needs people which made it a bit difficult in some areas as space in the bathroom to put things on. Very small closet space too. Breakfast was nice and simple. Pizza we ordered from menu was disappointing.

AccorHotels certified review
Mr B. T. Friends - 31/08/2017
« Excellent stay with friendly and helpful staff. »

Our group (three friends) enjoyed our stay at the hotel. All the staff we spoke to were friendly and made us feel welcome. The room was great and clean and we all said we'd be happy to stay here again. If i have any minor suggestions, i would say it would be nice to have the option of a new towel each day, or spares at least. I did ask for new towels and they were provided promptly though, which was fine. I also had a query about whether the Ibis in Amsterdam could hold some bags for us as we would spend the majority of our last day there. I was told the hotels are not linked in any way so it would be up to the Amsterdam Ibis to decide and i should call to ask. This is understandable and fine but it would have been nice for the staff member to offer to call them on my behalf there and then. This is a minor issue though and we thought that otherwise, the staff were great.

AccorHotels certified review
Fanny Solo - 31/08/2017
« Great view through the window »

The staffs are very nice.

AccorHotels certified review
Fiona K. Couples - 29/08/2017
« Fantastic location - Great staff - very enjoyable stay »

Our stay at the iBIS Rotterdam was great, the staff were friendly and knowledgeable about the area and only too keen to help, The hotel is in a great location and easy to get to from the Tram, it is nice that it is a slightly quieter location than the city centre, but so much is in just a 5 min walk. We loved the outside seating area and the inside bar/lounge facilities. The live music was an added bonus. Breakfast was on the whole good all though personally the lack of Bacon on two days was a shame, but not the end of the world. The room was comfy and clean, the bathroom was clean and spacious. Black out curtains were a nice touch. We did not hire the bikes as they were always out on hire - which shows how popular they were.

AccorHotels certified review
Mihai M. Friends - 29/08/2017

excellent hotel !

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