Novotel Ahmedabad Hotel 5 stars

TripAdvisor rating 4.5/5 1,450 reviews
Novotel Ahmedabad
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+ 23 Services
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Hotel extras

  • Located on the Sarkhej-Gandhinagar Highway, close to the commercial hub and shopping centre.

  • Fitness Centre, Spa, Salon and 24/7 restaurant offering international cuisine.

  • Enjoy free high speed WIFI during your stay

  • Aesthetically designed Premier Rooms with ultra-modern amenities and access to Premier lounge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SARDAR PATEL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Golf
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Ahmedabad

Iscon Cross Roads
Next To Wide Angle Cinema
S G Highway
380015
ahmedabad
india

Tel: +917940606060

Fax: (+91)79/40606040

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SARDAR PATEL At 18km / 11 miles - Shuttle paying

GPS :23.024197, 72.507089

Our accommodations

Starting from 300 ft², each contemporary guest room features a vivid floor-to-ceiling windows, workstation, LED TV, electronic safe and sofa. Suite rooms offer modern amenities like kitchenette and access to the premier lounge.

Superior Room - King Bed

  • Max. number of persons: 4
  • Area: From 27
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Superior Room - Twin Beds

  • Max. number of persons: 4
  • Area: From 27
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Premier Room King Bed - Exclusive floor with lounge access

  • Max. number of persons: 4
  • Area: From 28

Premier Room Twin Bed - Exclusive floor with lounge access

  • Max. number of persons: 4
  • Area: From 28

Premier Suite - Ideal for extended Stay with lounge access

  • Max. number of persons: 4
  • Area: From 52

Junior Suite - Executive Lounge Access

  • Max. number of persons: 4
  • Area: From 40
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Master Suite - Executive Lounge Access

  • Max. number of persons: 4
  • Area: From 52
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Studio Suite - Ideal for Extended Stay

  • Max. number of persons: 4
  • Area: From 52
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Open 24/7, The Square boasts of the longest breakfast from 4.30 AM to noon where one can see & feel the aromas of the buffet, live cooking and an impressive a la carte menu. An ideal place for Sunday brunches featuring lavish buffet & live music.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 372

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Novotel Ahmedabad

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,480 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,450 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good service

Customer review rating 4.3/5

Anand M. Business - 14/08/2019 AccorHotels review

Very friendly staff and humbled. Only recommendation is to make the in room service a little faster.

Most comfortable stay with best staff ever

Customer review rating 4.3/5

Girish V. Families - 14/08/2019 AccorHotels review

The best part of is not just how comfortable the room is but how the staff is. Novotel Ahmedabad has most welcoming and caring staff I have ever met. They took time out of busy schedule to check on us. Special mention to Ms. Jhanavi at front desk for taking such good care of us. Also would like to thanks Executive Chef Mr. Sharma and his team . They had wonderful spread and very yummy food . Plus they made sure to treat us with special requests as well. They even made us a take away food for our journey on their own in the middle of the night. Thank you all for the fabulous experience.

Dear Mr. V., We very much appreciate your comments regarding your stay at Novotel Ahmedabad. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Ridul Deka General Manager

Stay was comfortable but service was bad.

Customer review rating 4.3/5

Ankit J. Business - 13/08/2019 AccorHotels review

Service was not good. I have to make a call for everything daily. Example no slipper, dental kit, no comb, no water by the staff itself. I have to call as per requirement Everytime. At least on the first day of stay these things should be present in the room.

Business hotel

Customer review rating 4.3/5

Eliyasingan Solo - 13/08/2019 AccorHotels review

Interesting

Just ok

Customer review rating 4.3/5

Sandeep S. Business - 13/08/2019 AccorHotels review

Ur housekeeping needs to improve HV to ask for things which are part of room in a 4 n 5 star class hotel

Enjoyable stay with all things catered for

Customer review rating 4.3/5

Barry Business - 13/08/2019 AccorHotels review

Returning to this hotel after 2 years it was good to see many faces from the earlier visit are still working here. Breakfast is always a pleasure and as before I didn't have to ask before everything I required was on its way to the table. Check in and restaurant staff always very pleasant in their greetings, good food choices on both Buffet and A La Carte. Maybe some of the rooms are looking a little dated but with the new Premier Floors now in operation I am sure that other floors will soon be updated, no complaints with the room I had and the housekeeping for my room was always excellent.

Stay was comfortable

Customer review rating 4.3/5

Vineet N. J. Business - 13/08/2019 AccorHotels review

There were no bathroom towels in my room .And I called thrice for them and it took the housekeeping 45 mins

Rajendra Kumar n.

Customer review rating 4.3/5

Rajendrakumar N. Business - 12/08/2019 AccorHotels review

This time faced certain experience related to after multiple times asking also water not provided, even called thrice to house keeping, twice to front desk. Room was dusty when allocated, room key not working when enter to check in.

Dear Mr. n., Greetings from Novotel Ahmedabad! Thank you for taking the time to tell us about your experience at Novotel Ahmedabad. I regret to note the areas of concern you have highlighted to Jhanavi (Guest Experience Manager) and I sincerely apologize that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I assure you that immediate remedial action is being taken to ensure such disappointment and inconvenience is not faced by any of our guests going forward. The matter has been personally addressed by me and would request you to please treat this as an aberration and not the service which we want our guests to experience. Kindly do let me know when your travel plans bring you back to the heritage city, Ahmedabad; it will be our honor to have you staying with us again. Warm Regards, Ridul Deka General Manager

Horrible . Just not close to anything which should be with a 5 start hotel

Customer review rating 4.3/5

Shridhar P. Business - 08/08/2019 AccorHotels review

Late Check in huge wait time . Room had no room Service menu card . No placard for customer to connect to reception. room service etc . TV does not have HD channels . Room service takes as long as 35 Minutes as informed by room service team . Toilet was unclean with probably someones deposit in the pot . Absolutely unacceptable . All this was communicated to Paddy who was Duty Manager . I just dont know how will you compensate and make up for this horrendous service and experience .

Dear Mr. P., Out the outset, allow me to apologize for the inconvenience you faced at the hotel during your recent stay. I am receipt of your feedback in detail as shared with my Rooms Division Manager, Monel Desai over the phone and I regret to note the concerns as shared by you. As you would now be aware that we recently begun operations of our new Premier Rooms, we have fixed all the issues as highlighted in your feedback to ensure guest can enjoy our Premier offering. I have also made careful note of your feedback regarding the cleanliness of the WC, which as per any standard is not acceptable. I have personally taken up the issue very strongly with the team members to ensure such concerns do not arise in future. While in no ways your experience at the hotel was up to Novotel Standards, I would like to offer you a complimentary night's stay in our Premier Room with Breakfast to experience true essence of Novotel Service. For confirming your reservation, you can reach out to Monel on mo… Request you to not let this alone incident mar your otherwise positive opinion you have for Accor hotels, we look forward to welcoming you back soon. Best Regards, Ridul Deka General Manager

It was great , as always. People are grest here

Customer review rating 4.3/5

Debasish C. Business - 08/08/2019 AccorHotels review

Everywhere people are eager to help and support. Turn around time for any request is fantastic. Food is great too.

Dear Mr. C., We very much appreciate your comments regarding your stay at Novotel Ahmedabad. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Ridul Deka General Manager

Good food and ambience

Customer review rating 4.3/5

Gyanesh K. Business - 08/08/2019 AccorHotels review

Very Good

Dear Mr. K., We very much appreciate your comments regarding your stay at Novotel Ahmedabad. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Ridul Deka General Manager

Bad

Customer review rating 4.3/5

Arjit G. Business - 07/08/2019 AccorHotels review

room number 1007 on 04Aug19. The room had provision of kettle but only kettle base was present and no kettle. Laundry was given at approximately 1700hrs on 04 Aug(05 pcs of uniform) and delivery was requested at 0500hrs on 05Aug. Delivery was not made on time, infact i had to call for delivery. The delivery was made of only 04 pcs instead of 05. The shirt and pant were on hanger. The undergarments were given in a wet soapy bag hence making the undergarments wet and soapy. Vest was missing. It took staff 30 minutes to find the missing garment which led us to becoming late for checkout to reach the airport! Very bad experience. I spoke to duty manager Mr Daivik about the same. It isnt the first bad experience, but i always thought its a one odd case but this time I realised Novotel Ahmedabad has developed tendencies of such sort.

Dear Capt. G., At the outset, allow me to apologize for the inconvenience you had to face while your recent stay with us. I am in receipt of your feedback on the day you checked out and my team and I tried contacting you over the phone on couple of occasion to acknowledge the mistakes happened and way forward; however, could not get through. Please be rest assured that immediate corrective measures have been taken to eradicate such concerns going forward, we would request you to take this as isolated incident in comparison of your otherwise comfortable stays in the past. We look forward to welcoming you back at Novotel Ahmedabad. Sincerely, Ridul Deka General Manager

good

Customer review rating 4.3/5

Dr M. V. Business - 06/08/2019 AccorHotels review

pleasant with good food

Dear Dr. v., We very much appreciate your comments regarding your stay at Novotel Ahmedabad. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Ridul Deka General Manager

Hi

Customer review rating 4.3/5

Sandeep V. B. Families - 05/08/2019 AccorHotels review

Hi. It was ok experience. Front desk staff was seems to be proudy . Despite of booking deal with included transport and late check out same was included in bill despite of clearly mentioning it at noon hrs still final bill included hooping 4000 charges for late check out. Bill also had invalid payment for transportation on arrival which was allready booked as per deal.. Restaurant food was normal . Few dishes were good. Sweets were too sweet . Need moderate sugar or sugar free sweets. Despite of several requests waiters failed to serve cutting tea. Despite of several requests no water was served at smoking zone area. Hospitality need to be further improved. Spa was very good and very help full mr Narayan was v g and v informative. Rooms were v good . Swimming pool was good. Over all it was ok experience. Charges for dinner are very high compared to quality of food available. 12 it old son was charged full meal dinner amount. Mutton Biryani for dinner was very good and few other dishes. Rest need improvement. Thanks and best regards Capt Sandeep b.

Dear Capt. b., Thank you for taking the time to tell us about your experience at the Novotel Ahmedabad. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. While the concerns highlighted by you surely remains of unique nature and this purely remains the training need, our Learning & Development Manager has taken immediate corrective training to avoid its future occurrence. As a standard offering of desserts / sweets during all meal period, our buffet consists of minimum 01 sugar free item; your overall feedback regarding the taste of food has been shared with the Executive Chef for corrective actions. At Novotel, customer service remains our utmost priority and your feedback has surely given us area of improvement and we shall capitalize on the same. Trust you will provide us with another opportunity to serve you better, we look forward to welcoming you and your family back at Novotel Ahmedabad. Sincerely, Ridul Deka General Manager
Customer review rating 4.3/5

Mushtaque P. Families - 02/08/2019 AccorHotels review

Booked a room for 4. Was provided an extra bed while check in. No mention of extra charges however charged a hefty amount for extra bed while check out. Would surely not return to Novotel Ahmedabad and would never recommend to anyone else. On positive note: loved the awesome breakfast. Requested Chef Mr. Saroj to make his special dosa. Had one of the dosa never had before. Really different and awesome taste. Loved it.

Dear Mr. P., At the outset, I would like to thank you for sharing your valuable feedback with us. On receipt of your feedback, I visited your booking details to understand your concern better. I acknowledge that the booking was made for 04 guests and as a standard practice, guests can book a room for up to 02 adults and 02 young adults at the same price without availing any additional bedding. Through your feedback, it is understood that the services were provided much to your comfort; however, there was no communication from the team about the charges to you at the time of check-in; in such cases there is no point for the team to still go ahead and charge you. I apologize for the inconvenience this has caused to you. To get this corrected, I have asked the Reception team to process the refund charged on your final invoice for the extra bed in the room amounting to INR 1,680/- Also, immediate training has been imparted to the Reception team to ensure such concerns are eradicated. I have also made due note of your appreciation for Chef Saroj's specially made delicacies for you and I am glad that you remember its uniqueness. On reading your appreciation, Saroj is delighted and I am sure that it has motivated him endlessly to keep creating such memories for our guests. Trust you will provide us with another opportunity to serve you better in the future, we look forward to welcoming you back at Novotel Ahmedabad. Sincerely, Ridul Deka General Manager

Better than some international hotels!

Customer review rating 4.3/5

Dr P. M. N. Business - 30/07/2019 AccorHotels review

It felt at par, and at times better than, some of the international experiences! Even some so called top hotels in US are not equally good as Novotel, Ahemedabad!

Dear Dr. N., We very much appreciate your comments regarding your stay at Novotel Ahmedabad. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Ridul Deka General Manager

Not satisfied

Customer review rating 4.3/5

Rajesh G. Business - 28/07/2019 AccorHotels review

Toilet and toilet seat was not cleaned properly. Towel kept in my room was used towel as it was lipstick marks. The blanket cover was also used one as it was having some food stains of previous guest. It should have been changed by house keeping deptt but they paid no attention to this.

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Novotel Ahmedabad. I am in receipt of your feedback as shared with Monel Desai, Rooms Division Manager over the phone and it is with sincere regret that I note your dissatisfaction with our services. Allow me to share with you that this surely remains one of the most isolated feedback we have ever received for the room and its offerings, I have strongly taken up the issue with the Executive Housekeeper to take immediate corrective action to avoid its future occurrence. To regain your faith in our service, we would like to host you for a complimentary night's stay with breakfast at Novotel Ahmedabad whenever your travel plan brings you to Ahmedabad. For booking, please reach out to my Guest Experience Manager, Ms. Jhanavi Dave on jh… and we shall ensure that you experience true Novotel hospitality as a standard. Trust you will provide us with another opportunity to serve you better, we look forward to welcoming you back at Novotel Ahmedabad. Sincerely, Ridul Deka General Manager

very good hospitality, large rooms

Customer review rating 4.3/5

Adolf A. Business - 27/07/2019 AccorHotels review

miss jhanavi dave acted more like the consummate host than just a hotel employee. she was always asking my group how they are doing. when she found out our group was leaving early for 7am flight, she even left instructions to the restaurant staff to pack breakfast for us. we are very impressed by her hospitality, good service. Also, we are impressed by your large rooms.

Dear Mr. A., We very much appreciate your comments regarding your stay at Novotel Ahmedabad. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Ridul Deka General Manager

Very good staff hospitality

Customer review rating 4.3/5

Ashish Business - 26/07/2019 AccorHotels review

The stay was very nice . The staff especially Ms Jhanavi Davi made sure that we have a customised service , also chef Roshan made sure that very nice carry in breakfast was prepared early in the morning. Much appreciate for making our stay a pleasurable experience.

Dear Mr. B., We very much appreciate your comments regarding your stay at Novotel Ahmedabad. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Ridul Deka General Manager

Official Trip

Customer review rating 4.3/5

Vinod Business - 24/07/2019 AccorHotels review

I would like to bring some issue with the hotel is laundry services which is very poor why I am saying is that the cloth which I had given for wash is not washed properly all the stain in the cloth, secondly I would like to raise the issue is restaurant services with waiters. they never see the customer is sitting the restaurant and in his table their is glass or water is available or not they never bothered about that requesting them to give water or glass it takes more time to serve that. One thing I would say about your hotel is that food is very good and all the chefs are good and ask us what we need in food

Dear Mr. P., At first, I would like to thank the entire AIFF team and you for providing us with an opportunity to serve you during the Hero Intercontinental Cup 2019. It was our sheer pleasure and the team was really excited to host stalwarts of the sports fraternity at the hotel. I have made careful note of the feedback as shared by you and I apologize for the inconvenience you had to face at the hotel. Your feedback has been shared with the concern Head's of Department and immediate corrective measures have been taken to avoid its future occurrence. Your compliments for the food and the services offered by the Chefs has been humbly received and shared with the entire team; it is feedback like yours that motivates us to continually strive further towards excellence. Trust issues highlighted would not mar the otherwise positive experience you, the team and officials had with us; we look forward to welcoming you back at Novotel Ahmedabad. Sincerely, Ridul Deka General Manager
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