Hotel - Sofitel Sanya Leeman Resort
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Sofitel Hotel

Sofitel Sanya Leeman Resort Hotel

Haitang Bay  Haitang Bay District 
572014  SANYA
CHINA

187 reviews
TripAdvisor Rating Based on 187 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Thalassotherapy centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air Conditioning
  • SANYA FENGHUANG
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Thalassotherapy centre
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Private beach
  • Bicycle hire facilities

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 477 rooms
  • 383 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 918 reviews

Our guest reviews for Sofitel Sanya Leeman Resort

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 187 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Binkui Z. Families - 12/08/2017
« First disappointed Sofitel during my stays »

I am happy to be in the hotel especially I received the call from hotel the day before arrival. It's my first time to treat like this in AccorHotels group. Hotel asked my estimate arrival time, preferred room, kids needs and etc. And told me everything will be ready when I arrive. Unfortunately it didn't happen like what I expected. When I arrived in the lobby to check in, my reservation cannot be found for the first time and after double check, I was told to go to club to check in! Once we arrived in the club, I was told to do the check-in in the lobby because the staff in the club is going to leave. I am not treated as priority. After my complaint, the staff asked someone(trainee) to do the check in. The check-in doesn't go smoothly, the printer is broken, after the fix, I was told the room is not ready yet and have to change to a lower floor(from 1120 to 1001). So I have to wait and finally I got my room after almost 40 mins even the original staff came back for help! I am very disappointing about this. All my happiness goes away at the beginning of arrival! I hope you can improve this part later on! Unfortunately this is not my end, the second I again faced several issues in the hotel: 1. I together with my family to go kids club as told on the kids club instruction in my room on time. But when I arrived, we were told this activity has been moved to the lobby! Then we have to go back to the lobby to ask where is the kids activity happening! We were told it's still in the kids club after her phone call confirmation! So we have to back kids club! Unfortunately the activity is still not there! So I finally get up! Clearly this is an communication issue between departments. 2. My bath facilities are broken and taking hours to fix. The hotels staffs at least in my room for three times without saying the details. We only told that the bathroom facilities are broken and need to be fixed. 3. On the third day mid-night, someone in the next room (1002) was trying to open our internal doors between the two room. The good news is the door was locked. But there's no notice on the door to tell the guest not to open it. My wife and I were fully shocked at that time. So I complained this issue to hotel and try to speak with the director. I was told he is going to rely me but unfortunately it didn't happen. I only receive the front manager's short explanation on my departure day. 4. On the fourth day, I and my kids are following the kid's club instruction to do the sands painting which is free on the instruction both in my hotel room, AD outside in the kids club as well as told by Lobby. But once we started to do the sands painting, I was told we have to pay for it. I am feeling very bad at that time. So I hope they can explain this to me. I was told this is decision from the director of the kids club. So I told them I would like to speak with him. And I wait almost half day for him but he never showed up. Finally I have to pay for it 30 RMB. It's not about the money but I am feeling cheated by the hotel specially it's Sofitel. So overall, I am extremely dissatisfied with all the issues listed.

AccorHotels certified review
Cheng Business - 03/08/2017
« n/a »

n/a

AccorHotels certified review
Rachael W. Families - 30/07/2017
« A wonderful family holiday with terrific hospitality. »

Our family had a wonderful experience at the Sofitel Haitong Bay – Sanya. The resort is very modern with beautiful gardens throughout. The pool was an huge hit for our family. We spent plenty of time swimming, relaxing and playing on the slides. There is a good mix of restaurants, all with great food – which means you don’t need to leave the resort if you don’t want too. Best of all was the terrific hospitality provided by the staff. Ella and the team at Club Millesime looked after our every need. Damien the Hotel Manager provided some unexpected experiences with daily fitness activities as well as teaching the art of sabering a bottle of Champagne! All in all, we had a great fun, relaxing holiday and will certainly recommend the hotel to our friends. Thank you!

AccorHotels certified review
Chris H. Couples - 29/07/2017
« A relaxing and pampering time, superb food, luxurious surroundings and all managed by an extremely attentive and helpful team in all areas  »

We had a marvellous time during our short stay, the hotel was the best we had ever stayed in, both in terms of the room, the restaurants serving a huge variety of food, the pool and beachside amenities and the ever helpful team of people working for Mr Christophe

AccorHotels certified review
Wilkins W. Families - 20/07/2017
« Nice hotel room, F&B and spa, but needs improvement on overall service standard »

The hotel room is nicely decorated and well maintained, and we are also satisfied with the F&B quality in the Hotel (both Western and Chinese food). However, staffs are not so knowledgeable about the products and services provided, and as a resort there should be more activities available especially on the day when Sanya experienced a typhoon prohibiting guests from outdoor activities.

AccorHotels certified review
Albert Couples - 17/07/2017
« Nice Resort in Sanya »

Nice Staff and is a relaxing resort. but a bit far for the city

AccorHotels certified review
Lisa D. S. C. Solo - 13/07/2017
« Perfect hosts »

I stayed at Leeman Sofitel for two weeks in June/July of 2017. I must say that this hospitality experience is by far one of the best I have experienced. Not only do they uphold the good name of Sofitel but the staff here go above and beyond. From pool attendant, to waiting staff, to cleaners and all the way to upper management: everyone made a point to learn my name and greeted me every time we met. Room: my sea view was spectacular and the room stocked/cleaned meticulously every day without fail. Pool and other entertainment: vast, many options (many free of charge like yoga and taiqi). The gym is well equipped and staffed. SPA: they use l'Occitaine products and the massages are so soothing! Food: there are three restaurants and my favorite was the Thai, authentic and with all the favorites. In the main restaurant, look out for an amazing panna cotta and banana bread.

AccorHotels certified review
Yenchi Friends - 06/07/2017
« Beautiful hotel, great staff! »

Modern and comfortable rooms, staff were wonderful and we felt welcome from checkin, concierge and executive lounge representatives. Staff really try their best to help with all queries and are friendly. They are a young team, however, they showed such pride with what they did, we were more than impressed. We hope them much success.

AccorHotels certified review
Delfin Families - 29/06/2017

Great except the disappointment seeing a rat roaming around the pool side and being served at pool side bar a bottle of expired soda

TripAdvisor review
Family - 25/06/2017
« A nice & beautiful hotel but.......... »

Generally I like this hotel, there are many pools for fun and wide beach for playing with kids. But I didn't enjoy the breakfast because there is no egg station for ordering omelet and also the fresh squeezed juice is always not available. The size of room is not so big, also the bed is smaller than other hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your comments regarding your stay at the Sofitel Sanya Leeman Resort. We are glad to learn that you enjoyed the pool and the beach and sorry that the breakfast did not meet your expectation. We will look into this with the team for improvement. Once again, thank you for your comments and we look forward to welcoming you back in the future. Sincerely Christophe Hazebrouck General Manager

AccorHotels certified review
Olivier M. Business - 24/06/2017
« 8 out of 10 :-) »

Beautiful property with great service, everything is clean. Very nice staff, always ready to help.

AccorHotels certified review
Anonymous Business - 21/06/2017
« Enjoyable »

The overall arrangement is smooth and attended to details as well.

AccorHotels certified review
Anonymous Families - 13/06/2017
« Thank you again Sofitel for a great experience! »

Friendly staff, staff who really care about customers, sincere smiles and warm attitudes.

AccorHotels certified review
Sln Couples - 11/06/2017
« Wonderful stay »

My husband and I stayed 6 days vacation in Sanya. We had a great experience with the Sofitel. During our stay we were treated so well by everyone we came in contact with. Special thanks to Staff on Club Millesime, they are not just friendly, they are cheerful and extremely helpful, always greeted us with big smiles, provided warm and good services on the Executive lounge. Good Chinese restaurant and very good services.

AccorHotels certified review
Anonymous Business - 14/05/2017
« Faultless »

No issue at all.

AccorHotels certified review
Marian B. Couples - 11/05/2017
« Relaxing Weekend »

Great stay overall. All staff were friendly and helpful. The pools boys thoughtfully bought us cool water as were were lounging in our swing. Unexpected surprise. Staff was able to accommodate my later checkout when I found out my flight was delayed - Fantastic! Better to stay at the hotel than at the airport. Attended to our needs for coffee and free juice during breakfast. Very attentive staff.

AccorHotels certified review
Anonymous Solo - 05/05/2017

It was a very pleasant stay for me over the 4 nights at Sofitel Leeman Resort Sanya. Everything was at the high level and standards that I would expect for a luxury hotel. The only minor issue I encountered during my stay is the lack of proactiveness and lack of certain employees. However all the staff that I met during my stay were very friendly and smiling. Which is an excellent point for the hotel.

AccorHotels certified review
Anonymous Families - 02/05/2017

Great stay.

AccorHotels certified review
Anonymous Solo - 01/05/2017

This is my 4th time staying in sofitel, everything was great. It was just that the menu has changed, some of the side dishes were forgotten , chicken kiev was not crispy and juicy like the previous time ,the lamb was smaller ( more bones than meat ) comparing with my previous time too and the beef fried noodle was full of white pepper which caused a very spicy effect in my mouth. Otherwise everything was very good, love the staffs , environment and the room. Thank you so much and see u all once again soon.

AccorHotels certified review
Anonymous Families - 25/04/2017

Hotel grounds and facilities were beautiful. Service could be improved though. Our requests (e.g. for baby cots to be added took a while and several times' chasing). We ordered pizza from the poolside bar and were only informed 30mins later that no pizza was available. Garden view room had a view of a construction site, and no "garden". I was very disappointed with the room and had to pay for an upgrade to sea view room. However individual team members were great -- in particular assistant manager Michelle Guo offered excellent service and support in resolving my issues.

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