Hotel - Novotel Melaka
Novotel Hotel Novotel Hotel

Novotel Melaka Hotel

3.5/5 1,066 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • KLIA
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 24:00
    • Opening hours : Week-end 0:00 - 24:00

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Enjoy leisure or work in a true living space in a four-star hotel. Our contemporary and modern design offers you a 40" flat-screen TV, minibar, rain shower and full complimentary WIFI connection. Connecting rooms are available for families.You will find everything you need for a comfortable stay in our Executive Room. All located on the top floor, it will give you access to the Premier Lounge floor serving breakfast and pre-dinner drinks with canapes.

  • 351 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 24 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Each room features a contemporary vanity unit, rain shower, excellent lighting and a great ran
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 6,544 reviews

Our guest reviews for Novotel Melaka

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,066 reviews
Michael Solo - 21/09/2018 AccorHotels certified review
« Pleasant place to be. »

What a pleasure it was to arrive here. Beautiful lobby. What a nice change from Novotel KL. everything was good. .

Jw Y. Business - 21/09/2018 AccorHotels certified review
« room comfy but breakfast a bit tasteless »

stayed 2 times. Room is clean and comfy. However, pillow a bit flat and tv channel a bit less. Variety breakfast choices however mostly food are tasteless.

Francis T. Business - 20/09/2018 AccorHotels certified review
« Maintenance »

It is a nice new hotel. 3 years old. Modern design. We like it. But we can see many area or corners demage. Need to I improve on this area.

Mizmaz Families - 20/09/2018 AccorHotels certified review
« good »

nice and awesome

Family - 20/09/2018 TripAdvisor review
« Novotel Melaka »

check in was slow, only 2 open counter. Room not ready although already checked in online. No hand towels etc. only bath towel available. Requested from one of the employee, still did not received till check out. Will not stay in this hotel anymore although I'm a member to Accor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KhaiReduzan, Thank you for your review here on TripAdvisor! Your valuable feedback is appreciated as it helps us to improve our operations. I regret to hear that your check in experience was no up to your expectations and that we were not able to deliver your hand towels during your stay here. Thank you for bringing this to our attention and I would like to assure you that we are taking action to monitor and improve the service standards of our hotel. Although you have stated otherwise,we hope to warmly welcome you back to our hotel in the not too distant future by giving us a chance to restore your confidence in us. Yours Sincerely, The Management

Muszlina Families - 19/09/2018 AccorHotels certified review
« Pleasant Stay »

Novotel has nevel fail me. My family enjoyed the stay.

Dave N. Families - 19/09/2018 AccorHotels certified review

Disappointed. After check in, the extra bed was not set up. Called the reception and was told the extra bed cost $80. After checking then realised I had paid for it. Also the bathtub turning knob not working. Not acceptable for a suite. But the staff at the premium lounge was very good and friendly.

Wai Couples - 19/09/2018 AccorHotels certified review
« Room is nice, but breakfast session and parking experience are bad. »

I understand was a holiday morning, me and my partner reached cafe around 9am, and alot of food are out of stock, even coffee cup is not available. Tables were messy with leftover, short of cafe staffs, alot of counters are unattended. Hotel management should have a better management on a holiday. Another dissatisfy was the new parking arrangement. I visited to Novotel Melaka during past few years, as if I drive out from hotel parking, I needed to validate my parking ticket at hotel lobby. It happened that a new policy applied during my recent trip, there was a third party who handling the validation of parking ticket. Hotel customer need to pay a deposit rm30 to get the so call "season parking" card from them, and return the card to them upon leaving hotel after check out. It cause a long queue before parking exit, and there were some inconsiderate parks which will block the path towards exit. I hope hotel management can really take action and have a better plan for the above both problem that I face lately.

Mohd A. B. M. A. Families - 19/09/2018 AccorHotels certified review
« Family was not happy with this trip. »

The Hotel staff was helpful. But your equipment was not maintain well. ie: the kids entertainment room, the pool water is cloudy. the children park & table also not maintain well. the pool towel is already used and dull. etc. We stay at this hotel each year for the past 3 years.Hoping that the management will take noted on this & make the hotel more fun to the kids.

Suki Couples - 19/09/2018 AccorHotels certified review
« Bad access card service »

The access keep deactivate, need keep go counter reactivity. Poor parking system, the staff who doing the season pass not polite at all. We stay hotel for enjoy holiday, not to enjoy your staff impolite service.

Sharan Families - 19/09/2018 AccorHotels certified review
« Good »

On my second day staying at yr hotel,my room was not cleaned by yr housekeeping team till i have to call them many times to clean the room.It seems yr housekeeping are busy cleaning the room that are check out .Pls look into this matter.

Xavier C. Families - 19/09/2018 AccorHotels certified review
« Not as expected »

Hotel check in was good, room was not as expected, bed sheet, pillow, sofa is a not as clean as hope, there is also stain all over. Fomica sheet on the furniture is also chipped which is a hazard to children. Toilet towel given is very thin, there is no other hand or face towel provided. Breakfast was horrible, as the operation is ill prepared for the horde of guest they had due to bus tour guests. Food was not up to mark.. Coffee ran out at 9am..glasses took forever to be refill. Anyway bad thing aside, location is well located, pool was good but hopefully can do something about its clarity as it is a hit milky.

Barbara Couples - 19/09/2018 AccorHotels certified review
« Air con not cold »

This is repeated stay at Novotel . Our family like to stay at Novotel but only things we feel can be improve is the exchanging seasoning car parking system ! The location is hot and staff need to search the room number which we hv to wait Uber the humid place . Secondly the air con is very bad ! We are sweating during night time. Hope that management can improve the condition . Others that this aoverall is still satisfy

Tyh Families - 19/09/2018 AccorHotels certified review
« Great location, good breakfast, worth the money. »

The location is great, about 1km to tourist spots and Jonker St and in the heart of the city so you can get all necessary things nearby. The breakfast has sufficient choices and taste are good but not wow. The pool is good too as there's a slide for kids to play with. Overall the whole experience is worth the money and comfortable.

Rohaiza Business - 19/09/2018 AccorHotels certified review
« Excellent Stay »

Always good. Consistent delivering the service expected.

Keane Families - 18/09/2018 AccorHotels certified review
« good experience »

friendly staffs and good breakfast

Anonymous Families - 18/09/2018 AccorHotels certified review
« Check-in process can be further improved »

The overall cleanliness of the hotel room is good. We did not try out the food and beverage at the hotel, but would suggest that the fruits displayed at The Square be look into regularly, as it doesn't look fresh. The washroom at the lobby area should be kept clean at all times. However, the check-in process should be further improved as it took us about 20-30 mins in the queue before we could check-in. Thank you.

Sue Couples - 18/09/2018 AccorHotels certified review
« Not really please »

Got to change rooms a couple of times

Anonymous Friends - 18/09/2018 AccorHotels certified review
« Not Satisfied »

Overall room wasn't clean e.g. bedsheet, pillow etc. No hand towel and grooming product e.g. comb and shave etc.

L. Couples - 18/09/2018 AccorHotels certified review
« Good »

Was given executive room right next to lift, can hear noise from guests waiting for lift (especially kids) from time to time. Should pay more attention on soundproof for rooms near lift. Toothbrush and toothpaste weren't provided in room, only get to know that we have to call to request when I asked the lady doing my checkout. Could at least ask/notify guests regarding this upon checkin? Biggest disappointment... Hair dryer in the toilet wasn't working but we didn't bother to call front desk because its just a one night stay. My hair is still wet upon checking out hotel around 11.30am. Some stains spotted on the sofa in room, looks like coffee/blood stain. Design in the room is very modern, simple and nice. Overall it was a nice stay at Novotel Melaka but I was expecting a little more for Novotel standard.

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