Hotel - Novotel Melaka
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Novotel Hotel

Novotel Melaka Hotel

Jalan Melaka Raya 2 
75000  MELAKA
MALAYSIA

753 reviews
TripAdvisor Rating Based on 753 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air Conditioning
  • KLIA
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Services for children
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 24:00
    • Opening hours : Week-end 0:00 - 24:00

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 4,442 reviews

Our guest reviews for Novotel Melaka

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 753 reviews
AccorHotels certified review
Natkd Business - 14/07/2017
« Superb »

Overall ok....nice room & very clean...breakfast also good.

AccorHotels certified review
Uptownguy Families - 14/07/2017
« Slow check-in and bathroom cleanliness not to satisfaction »

I used my Accor points to book my room and was asked for 2 guest names to be registered for the twin bed sharing but during check-in, it was slow and the front desk staff was checking if I have 2 rooms booked due to 2 guest names registered. There are no toiletries such as Bath Gel, Shampoo and tooth brush when I entered the room, oversight by the housekeeping and for new hotel, there are black stains on the tiles in the shower and the shower head holder can't hold still, keeps moving upward. Location is good albeit noisy with the music blast from nearby nightclub during the late night.

AccorHotels certified review
Sakinah M. Business - 14/07/2017
« Comfortable and relaxing »

The room is nice and comfortable with the view outside the window, it's very relaxing. Thanks for your good service too!

AccorHotels certified review
Aaron Families - 13/07/2017
« Nice hotel with good location but poor maintenance and understaffed »

Check in was easy but no bell boy to assist in picking up my luggage from the car. Check in on level 12 but was shocked to find all rooms leading to my room was not clean and the room door was left open leaving a very bad first impression on my arrival. Checked in to room and found that there was not a single towel in the bathroom and have a foul smell in the toilet. Believe my room was not clean properly. No security personnel presence at the hotel lobby and seems that the hotel is totally understaffed. Kids room is in a mess and dirty.

AccorHotels certified review
Ken K. Couples - 13/07/2017
« Just OK »

Upon entering the room, one of the wardrobe's door is on the floor *welcoming* us, need to inform the staff to fix it. The bathroom drainage is bad. Shower for 5 mins and it will be flooded. Wait for almost 10 mins for the lift. -- We stay at 12th floor. The buffet breakfast is way below par. I would rate 3 out 10 for it. Never server frozen ROTI CANAI. It is disgusting. The milk served is like plain water. The nasi lemak is OK. The soup noodle is OK. other than that, is just not worth to include the breakfast. I would rather to have bak kut teh in front of the hotel.

AccorHotels certified review
May T. Families - 13/07/2017
« Wonderful Stay  »

The hotel is value for money, a short walk to Mahkota parade and a few mins walk to our favourite Tong Sheng Restaurant. The room is clean and meets the Novotel standard. The wifi is good. For the price we paid, the breakfast is a bonus with a decent spread. We are glad that Novotel finally opens one here in Melaka. Will definitely stay again.

AccorHotels certified review
Louanne Business - 13/07/2017
« Friendly and attentive Front Office staff »

The Front Office Receptionist who checked me and my colleagues in was caring and friendly. She kindly extended our late check out as she learns that my colleague was unwell and our meetings will last till 1pm.

AccorHotels certified review
Verawaty Families - 12/07/2017
« Second time »

This is the second time I stay at Novotel Melaka, hotel still nice, bedroom is ok, overall is ok, just in the morning I put the sign for make up room until I comeback to Hotel, my room still messy and there is a mistake in the system, in housekeeping record I just checked in the morning, but actually I have checked in from yesterday.

AccorHotels certified review
Ali Families - 12/07/2017
« Nice Family experience  »

Very professional and courteous hotel staff. Location is great for historical interest & shopping. Breakfast is great.

AccorHotels certified review
Lian T. Families - 12/07/2017
« Friendly staff and comfortable environment »

Hotel reception staff are friendly. The room is clean and comfortable. However, for the breakfast buffet selection too limited and some are abit too salty.

AccorHotels certified review
Jes Families - 12/07/2017
« Clean, safe and good location  »

Clean rooms and lobby. Gd size room Good location and security feels safe. Welcome drink could have gave us selection instead of standard drink and staff service could have been friendlier. Kids room was abit smelly though.. not sure if it was santised.

AccorHotels certified review
Shasi Business - 11/07/2017
« Noise and unclean  »

I heard lots of unwanted noise plus the room was not clean properly.

AccorHotels certified review
Samantha Business - 11/07/2017
« Stay generally okay. »

Room is generally clean but very noisy toward dawn. Many areas were not up to expectation; ie. F&B staff are not attentive to clear used plate from dinning tables, does not appear to be friendly when approached. F&B serving staff were seen standing around but do not know what to do. Front desk check-in service was slow and inefficient. Extra room keys were issued without verifying names.

AccorHotels certified review
Anglia Friends - 11/07/2017
« Comfortable stay in the executive room! »

The good: Room was clean and spacious, bed was very comfortable, and breakfast was satisfying. Great that the room is equipped with USB charger. The hotel is also within walking distance to Jonker Street and a few malls. The bad: Wi-Fi signal was weak, rain shower wasn't working, and door chain latch was faulty. Hope Novotel can keep up the good and improve on the bad. (:

AccorHotels certified review
Anonymous Families - 11/07/2017
« Great »

Generally place is great and less crowded. Nearby has great food stalls. Staff are efficient and polite.

AccorHotels certified review
Sphira Business - 11/07/2017
« Slow check in and need to improve security »

First, we have complete online check in and assign all the room, everybody received a msg from hotel, saying that room is ready for check in (I am the only person didn't received) and we proceed to counter check in at 3.45pm. There is no Q, but still take more than 10 min then we get our room key. Secondly, there is an incident happen. One person from our group, she remember wrong room no , she go to wrong room and trying to open the door but unable to do so (Because she holding room card is belong to another room) . So she went down to counter to request a new room key card, she tell hotel staff the room no and guest name, and hotel staff just simply give her another room card, and didn't listen/verify anything. End up, she get a new card to open another room which not belongs to her. There is somebody inside the room... After this, she confirm that room not belongs to her, and she went to change back her room card, hotel staff just simply give, never check anything with her...

AccorHotels certified review
Charis C. Friends - 11/07/2017
« Disappointed »

Overall was uncomfortable, i.e Poor noise insulation, TV screenage dimness,bathroom door can’t closed…..

AccorHotels certified review
Hariz Business - 11/07/2017
« A hotel with significant decrease in value and medeocre poor customer feedback handling »

I was looking forward to my stay in Novotel Melaka when I had to arrange a business trip on 5th July 2017. Upon arrival on 4th, there was no bellman to be found at the lobby for me to unload my luggage. I had to carry them myself after parking my vehicle. After checking in and as I was about to use the bathroom, the toiletries were incomplete and I had to call for a refill. I also had to call for WiFi log in as the front office did not include in my card holder. The next day, I was very eager to have the breakfast as I recall you offered quite a sumptuous spread during my last visit. Unfortunately, it was unacceptable for any of Accor hotel to serve. There were only 2 fruit selections (watermelon and honey dew only, really?). There was no yoghurt (basic breakfast item). And the only cheese served was a sad bowl of chopped up parmesan for salad ganish (I believe that's what it was). No nuts seeds and dried fruits of any a kind at the cereal counter like you used to offer. The jam selection was as basic as ibis budget (maybe less). The mee hoon and nasi Lemak quality and standard was terrible; I wouldn't serve to any of my guests, especially international guests if I were to work in an iconic tourist spot like Melaka. The waffle was cold (I don't know what's the function of the cheaffing dish). There were no sourdough, multigrain, and fruit breads like you used to have. The bread station basically offered loaves of white bread in different shapes. In short, the whole buffet spread looked sad, plain and no better than a budgeted old folk's home that is out of business in a quiet deserted town. Deeply upset with my stay couldn't even begin to describe what I felt towards this stay. I'm am glad I was staying only for one night. p/s: I notice there was an increase in corporate rate which is about 25% compared to last year. Perhaps you could invest in hiring a better Finance team? Just a thought. Dissapointed, Hariz

AccorHotels certified review
Ng S. L. Families - 10/07/2017
« Very good »

So far everything is good

AccorHotels certified review
Mary G. R. 1. Friends - 10/07/2017
« small room , breakfast simple but with Very good coffee, thank you. price is right and staff is friendly »

Friend forgot her spec and it was not found after I call reception to check. Think it should be found easily as this is a personal item , no one will keep it if the degree is not suitable but .... it is not found.

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