Hotel - The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels
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The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels

4.0/5 1,709 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • NGURAH RAI INTERNATIONAL AIRPORT
  • Reception open 24 hours a day
  • Late Check Out
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Massage  (Nearby)
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Blending modern Bali influences with a nautical theme inspired by the mythical Riva Boat, the décor emphasizes the notion of East-meets-West: mixing traditional Bali culture with the French culture of the AccorHotels brand, providing design and comfort.The Junior Suite, Suite and Sea-Front Suites all feature unique Balinese names and reflect distinct aspects of culture and history. This, in addition to the amenities and dedicated service, will ensure a memorable stay.

  • 159 rooms
  • 159 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • WIFI in your room
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 5,212 reviews

Our guest reviews for The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,709 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Friends getaway - 22/03/2019 TripAdvisor review
« Service is poor, suite room is nice »

The lady at the check in counter is quite impatient and unclear in her communication. As an accor member we got upgraded to a suite, the design and cleanliness was great. Location was good too, close to the shops and cafes. My Friend ordered a birthday cake for me which never arrived until 10 minutes past midnight. They put a candle in without lighting it up. Overall good but service is only 3 star.

Usanaval Couples - 21/03/2019 TripAdvisor review
« Stay at Kuta Beach Heritage »

We spent 5 nights at the Kuta Beach Heritage and enjoyed our stay. The breakfast was lovely each morning and the roof top pool a relaxing place to have a swim. Also the rooftop restaurant was an amazing place to have a pre-dinner drink at sunset.

Friends getaway - 20/03/2019 TripAdvisor review
« Mediocre »

The bathroom had a small water leak in the back, the shower looked unclean, the delux room didn’t feel like a delux. They didn’t want to give me a mini bar even though it was supposed to come with the room. I had to call and literally beg them to bring one. Even though I am a platinum member. Then they brought only a couple of sodas and said there would be no refills. Irons had to be requested which I thought was ridiculous. The noise was horrible during the day u could hear loud noises sideways and up top then at night the lounge area kept up loud music that was super clear and loud to us trying to sleep in the middle of the night. Safe to say I barely got any rest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Go638271 Thank you for sharing your experience in Tripadvisor for our hotel. First and foremost, we regret the room and amenities set were not meet your expectation. The room has been upgraded to the higher room category already, however allow me to explained that the minibar set up indeed was not supposed to come with the room. I regret for the inconvenience caused. We agree that it can be noisy at times in the heart of Kuta. We will make sure that for your next visit we will choose a room as far from the street as possible. Rest assured that we take every guests' feedback on board and focus on improving our level of service. I hope you will allow us the opportunity to serve your future visit and we are looking forward to welcome you back at our hotel in the future. Kind Regards Management

C H. Friends - 14/03/2019 AccorHotels certified review

Front desk lady was rude while checking in. Tried to call a grab to the hotel, someone told our grab driver to leave as he knew we were in a rush to the airport. He told us “fuck you”.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.H., We very much appreciate your comments regarding your stay at the Kuta Beach Heritage Hotel Bali - Managed by AccorHotels . First and foremost, we would like to convey our apologies for front desk service which are not meeting your expectation. All improvements needed have been raised to the departments concern. We will take immediate action to improve the details. We hope you will allow us the opportunity to serve your future visit and we are looking forward to welcome you back at our hotel in the future. Kind regards, Management

Anonymous Solo - 14/03/2019 AccorHotels certified review
« Honestly not satisified »

500 RMB for one night and there is no downtown sign or sea sign and even though u can not open the only window in the room!! But anyway I still stayed there for 7days cause I was lazy to change and find another hotel. BTW the service is good.the people are nice there and the location is near by the beach.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yi F., We very much appreciate your comments regarding your stay at the Kuta Beach Heritage Hotel Bali - Managed by AccorHotels . Whilst we were happy to read that you enjoyed the services and the location, we regret that you were not entirely satisfied with the view from your room. We have some other room categories for your consideration for your upcoming visit. Once again thank you for your review and we wish to serve you better at our beautiful hotel in the next future. Kind regards, Management

Adam L. G. Solo - 14/03/2019 AccorHotels certified review
« A lovely one night stay »

Easy check in, very friendly staff and great rooftop pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr,Le G., We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. Waiting to welcoming you again in the near future. Kind regards Management

Adriana I. Couples - 14/03/2019 AccorHotels certified review
« Amazing »

Absolutely loved staying at the Kuta Heritage. A special mention to room boys Agus and Desi for making my day everyday with the beautiful towel creations. So beautiful. Beautiful staff throughout Kuta Heritage. Thank you for making our stay extra special

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. I., We thank you for your comments and highly positive contribution about our hotel. Your kind words have been passed to our team. Our service is to ensure that all of our guest will experience every moment of personalized with us, which you obviously experienced and enjoyed. We wish to have the pleasure to welcome you back in the near future. Kind regards Management

Gary Couples - 13/03/2019 AccorHotels certified review
« Nice but noisy »

Nice hotel but lots of bass music noise from adjoining hotel to late at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary, We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. We agree that it can be noisy at times in the heart of Kuta. We will make sure that for your next visit we will choose a room as far from the street as possible. Waiting to welcoming you again in the near future. Kind regards Management

Janne Couples - 13/03/2019 AccorHotels certified review
« A week at Heritage »

Good location, friedly stuff, overall a good stay. aonly complaint is about the AC in room. The control panel was totally non operational and even if maintenance team tried to help things, the room temperature was really (too much) cool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janne We were very pleased to read that you enjoyed your stay in our property and highly positive contribution about our hotel. Your comment about AC control panel had reached us and we will communicate these matters with our team for our improvement, for a better future service and products. We hope your next visit will be as pleasant as the previous one. Kind regards Management

Aganugraha Solo - 13/03/2019 AccorHotels certified review
« Great stay »

I was nice to have an excellent service when checking in. The room was spacious. The bed was so comfy. The service was great. The location is good, beach front, near shopping n culinary areas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.N., We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. Waiting to welcoming you again in the near future. Kind regards Management

George Friends - 12/03/2019 AccorHotels certified review

1. Airport pic-up with No refreshments not even water or cool towel provided in car 2. Airport drop-off , car very hot not prepared with aircon because according to driver hotel reception given wrong departure time by 22 hours difrence 8pm instead of 6.45pm 3. Houskeeping is forgetting something every day, i.e. bath floor mats, or some of the towels or water .... was busy to call houskeeping on everage every second day . They should have a checklist

Our hotel has responded to the review
Our hotel has responded to the review

Dear George Thank you for choosing our hotel and share your experience to us. First and foremost, we would like to convey our apologies for some services which are not meeting your expectation. All improvements needed have been raised to all departments concern. We will take immediate action to improve the details. We would be very glad to share with them. We do thank for your comments of our hotel as well. And we look forward to welcoming you again on your next visit. Kind regards The Kuta Beach Heritage Hotel

Michael D. Friends - 12/03/2019 AccorHotels certified review
« Best place I stayed at in Bali »

The hotel was very clean and lively. The staff were very polite and exceptional at their job. The pool was amazing along with the pool side bar. The hotel was in close proximity of many restaurants, shops, and clubs. The beach is right across the street.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael D., We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. It is always a pleasure to receive such positive feedback. We will share your feedback with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Puneet Families - 12/03/2019 AccorHotels certified review
« Very Nice ! »

Very Nice overall. Nice staff, food, location and facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Puneet, We thank you for your comments and highly positive contribution about our hotel. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. We wish to have the pleasure to welcome you back in the near future. Kind regards Management

Shih H. Y. Couples - 12/03/2019 AccorHotels certified review
« Nice room and friendly service »

Clean and comfortable room. Suitable for couples and family. The breakfast come with different varieties. My wife and I like it. I stayed in room 268, the condensation of air conditioner cause some leakage from the ceiling. Around 2 am in the morning, the technician came and solved the issue. The cleanup took less than 10 mins. I’m happy with their performance and politeness. The next day, they changed my room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Shih Horng Y., We would like to thank you for choosing to stay with us during your recent visit to Bali and for sharing your comments with us. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. Waiting to welcoming you again in the near future. Kind regards The Kuta Beach Heritage Hotel

Haylee Couples - 11/03/2019 AccorHotels certified review
« Extremely comfortable! »

We stayed at your hotel over the Nyepi period - checkin was fast & easy (we were even offered a free upgrade which really made our experience even more enjoyable. The room was stunning with a great view over Kuta beach, and the bed was extremely comfortable - which is definitely needed over the nyepi period when there are a lot of movies to be watched haha. Food was great, buffet breakfast, lunch around the pool was delicious and service attentive and fast. Buffet dinner for nyepi was also great, while variety was limited, we were still very happy. Will definitely be back, hopefully before next nyepi as we would like to experience full facilities and views, especially Kuta Beach sunset from your roof top pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Haylee, First and foremost, we would like to say thank you for your comment regarding to your memorable stay with us at Kuta Beach Heritage. We were glad to know that you enjoyed your stay. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. Waiting to welcoming you again in the near future. Kind regards The Kuta Beach Heritage Hotel

Ade P. Families - 11/03/2019 AccorHotels certified review
« Amazing experience »

I booked for classic king room but its upgraded to deluxe king. The room is quite comfortable (i prefer more light though), fancy design, ac is very cold, a little weird with outdoor bathtub with no door just curtain(cause we have children). The breakfast and pool is amazing with beach view. The parking is a problem, we must entered from little street (not direct from front hotel) and to go to lobby hotel from basement quite a long way. And the hotel i think too quite for us and too classy not very suit for family with children. But we have an amazing experience for the service and the facilities. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Ade, We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. We are happy to read that you enjoyed the breakfast, facilities and the services. Indeed our parking is not very big and can be challenging at times. We wish to have the pleasure to welcome you back soon. Kind regards, Management

Goutam D. Families - 11/03/2019 AccorHotels certified review
« Relaxing and safe »

Stay was very pleasant and your staff is highly professional and efficient . They are prompt in attending to customer needs . Keep it up

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.D., We thank you for your comments and highly positive contribution about our hotel. Our service is to ensure that all of our guest will experience every moment of personalized with us, which you obviously experienced and enjoyed. We wish to have the pleasure to welcome you back in the near future. Kind regards Managements

Celeste N. Couples - 07/03/2019 AccorHotels certified review
« Good! »

Like the Swimming pool and the beach and the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Celeste, We were very pleased to read that you enjoyed your stay in our property and highly positive contribution about our hotel. Your kind words have been passed to our team. We hope your next visit will be as pleasant as the previous one and we look forward to your welcoming you on your next visit Kind regards The Kuta Beach Heritage Hotel

Richard Solo - 06/03/2019 AccorHotels certified review
« Disappointed »

This hotel is very tired, like stepping back in time. No foyer, no street frontage, checkin on level 1. I was upgraded to a suite, which was pleasant, just don’t look outside at the state of the hotel, thilthy, rusting away, dilapidated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard. Thank you for taking the time to provide this feedback. I regret to hear that our hotel facade and foyer were not up-to your expectation, have raised your concerns with our Engineering Manager to address accordingly . Thank you for bringing the above to our attention and hope we might be able to welcome you back to the Kuta Beach Heritage Bali Hotel. Kind Regards Wahyu Gunadi Executive Assistant Manager

L. S. Couples - 05/03/2019 AccorHotels certified review
« good »

I like breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shouling L., We very much appreciate your comments regarding your stay at the The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels. I am glad to read that you enjoyed the breakfast,. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wahyu Gunadi Executive Assistant Manager

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