The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels 5 stars

TripAdvisor rating 4.0/5 1,817 reviews
The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels
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Hotel extras

  • Located on the beachfront of famous Kuta Beach

  • Prime location with easy access to Mall and Shopping Center

  • Roof top infinity Pool

  • Pamper your kids with fun activities and kids' meals with MyKids package

  • Devour in an exquisite and free flow beverage experience with MyGlass package

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • NGURAH RAI INTERNATIONAL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check OutPaying
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Massage (Nearby)
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels

Jl Pantai Kuta Br Pande Mas
Kuta Badung Bali indonesia
80361
kuta
indonesia

Tel: +623613007080

Fax: (+62)361/3007060

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NGURAH RAI INTERNATIONAL AIRPORT At 7.8km / 4.85 miles - Shuttle paying

GPS :-8.720583, 115.169792

Our accommodations

Blending modern Bali influences with a nautical theme inspired by the mythical Riva Boat, the décor emphasizes the notion of East-meets-West: mixing traditional Bali culture with the French culture of the AccorHotels brand, providing design and comfort. The Junior Suite, Suite and Sea-Front Suites all feature unique Balinese names and reflect distinct aspects of culture and history. This, in addition to the amenities and dedicated service, will ensure a memorable stay.

Classic Heritage King

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Classic Heritage Twin

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Superior Heritage King

  • Max. number of persons: 3
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Superior Heritage Twin

  • Max. number of persons: 3
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Heritage King

  • Max. number of persons: 3
  • Area: From 39
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Heritage King with Plunge Pool

  • Max. number of persons: 3
  • Area: From 39
  • Views: Pool side, City side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Executive Heritage King

  • Max. number of persons: 3
  • Area: From 56
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Executive Heritage Twin

  • Max. number of persons: 3
  • Area: From 56
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Junior Heritage Suite King

  • Max. number of persons: 3
  • Area: From 56
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Heritage Suite King

  • Max. number of persons: 3
  • Area: From 81
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Our restaurants and bars

WAVES

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Waves restaurant is a venue recalling with sailing deco, a wooden deck and featuring a show kitchen which will serve you the grand breakfast to start your day. Our team will also be ready to actively interact with all guests.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RIVA BAR & RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Relieve the ambience of a luxury cruise ship while sipping your favourite cocktails. Wine & dine and looking over the bay of Kuta.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SURF POOL BAR

Photo non contractuelle / Strictly non binding

The ideal chill out place for sun lovers, the Surf Pool Bar is located next to swimming pool with Kuta Beach skyline over the top. Enjoy sipping tropical cocktails with famous Kuta sunset view just in front of you.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 564

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
The Kuta Beach Heritage Hotel Bali - Managed by AccorHotels

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

5,962 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,817 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Amazing holiday

Customer review rating 4.3/5

D. Couples - 13/11/2019 Confirmed reviews AccorHotels

Everything's good, didn't take long to check in because I already check in online. The food is good.

Dear Ms.D., Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards, Management

Great hotel in great location

Customer review rating 4.3/5

Joey C. Couples - 13/11/2019 Confirmed reviews AccorHotels

Very much enjoyed our stay!! We stayed in a standard classic room! Generous sized bed. Price was reasonable for the room.

Dear Mr.C. First and foremost, we would like to say thank you for your comment regarding to your memorable stay with us at Kuta Beach Heritage. We were glad to know that you enjoyed your stay. We hope your next visit will be as pleasant as the previous one and we look forward to your welcoming you on your next visit Kind regards, Management

Need to improve to claim as 5 star hotel

Customer review rating 4.3/5

Rolliex Families - 12/11/2019 Confirmed reviews AccorHotels

It was our 3rd time at the kuta beach heritage since first time in 2014. Sadly, ever since our first trip the quality of the hotel and its staff did not improve. On the positive side: + room size (superior) was okay, but start to feel a bit dated dan dusty. + location, location and location + valet service Things to improve: - room cleaning - breakfast - wide varieties but taste so-so - no proper lobby, we and the bellboy had to go to the hot and dark basement to get our luggage into our car - And it was hot and humid and not baby friendly - the staff almost lost our cooler bag to keep our baby food. No coordination amongst staff pertaining to guests needs and asks. - went to the riva restaurant for dinner and ordered dory fish for my kids - we had to wait more than 30 mins, chase the staff 2 times, and when the food came the fish was partly RAW. Unacceptable for 5 star and thankfully we checked before our son ate the fish. - ordered room service and the staff bring the food but did not give the utensils and cutlery. We had to ask and wait for them to bring. Again, unacceptable for 5 star. - we checked in at around 4pm, and couple days before we called the hotel and asked for baby cot. We would expect that when we arrive at 4pm the room and the babycot should have been ready. Sadly it was not. The reception gave the card and tell us that we can go to our room while the other staff prepare the baby cot and apparently the bed arrangement as well. I wrote this because i used to love to stay at the kuta beach heritage.. but until these basic improvements are been taking care of, I may need to consider for other hotels for now.

Dear Mr.P., Thank you for taking the time to provide this feedback and staying with us again. First and foremost, we would like to convey our apologies for some services which are not meeting your expectation. I have raised your concerns with our department concerned to address accordingly and prevent future occurrences. Thank you for bringing the above to our attention and hope we might be able to welcome you back and provide you with a more seamless experience. Kind regards, Management

Very enjoyable stay in heart of Kuta

Customer review rating 4.3/5

Josh V. Couples - 12/11/2019 Confirmed reviews AccorHotels

We had a very enjoyable stay here. The staff were amazing. Always courteous and friendly and ready to facilitate our needs. Wonderful location in the heart of Kuta. Our deluxe suite was huge! Extremely comfortable bed and wonderful view. Very clean and tidy although out the complex.

Dear Mr.V., We were very pleased to read that you enjoyed your stay in our property and highly positive contribution about our hotel. Your kind words have been passed to our team. Our service is to ensure that all of our guest will experience every moment of personalized with us, which you obviously experienced and enjoyed. We hope your next visit will be as pleasant as the previous one and we look forward to your welcoming you on your next visit Kind regards, Management

Good location and comfortable bed

Customer review rating 4.3/5

Anonymous Families - 12/11/2019 Confirmed reviews AccorHotels

Was a quick one night stay. Comfortable and great location thankyou

Dear Ms.S., We were very pleased to read that you had wonderful and great experience with us. Look forward to welcoming you back again soon. Kind regards, Management
Customer review rating 4.3/5

Anonymous Solo - 11/11/2019 Confirmed reviews AccorHotels

Excellent

Dear Mr.A., Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards, Management

good location but poor maintenance and needs some refurbishment

Customer review rating 4.3/5

Leon E. Couples - 10/11/2019 Confirmed reviews AccorHotels

I liked the hotel location, I really liked the hospitality of the staff! excellent, they were so pleasant and nice to talk to! I liked how the room was designed except for the bathroom / toilet area another door or a proper vent would have been good especially for the toilet. I did not like the smell in the room especially the bathroom area, it had a sewage smell. the aircond leaked for 2 days and we had a puddle of water in the middle of the room. probably old equipment?

Dear Mr.Pillai, Thank you for sharing your experience. Please allow me to apologize for your discomfort as a result of smell in the room. I have raised your concerns with our department concerned to address accordingly and prevent future occurrences. We glad to know that our staff was very helpful during your stay with us. This can be boosting the spirit of our staff to provide high level of service. Once again thank you for your review and we wish to serve you better at our beautiful hotel in the next future. Kind regards, Management

Great stay

Customer review rating 4.3/5

Mae Couples - 10/11/2019 Confirmed reviews AccorHotels

Staff are very welcoming and approachable, the breakfast is amazing and the room is neat. We loved our stay

Dear Ms.U., Thank you for choosing to stay with us at The Kuta Beach Heritage Hotel and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards, Management

No natural light

Customer review rating 4.3/5

Sam Couples - 10/11/2019 Confirmed reviews AccorHotels

Our room was extremely dark and had no natural lighting. Our window opened onto the lobby.

Dear Mr.T., We would like to thank you for sharing your comments with us. I hope you will allow us the opportunity to serve your future visit and we are looking forward to welcome you back at our hotel in the future. Kind regards, Management

First Trip to Bali

Customer review rating 4.3/5

Edward L. Couples - 09/11/2019 Confirmed reviews AccorHotels

Only one night. Nice place to stay but seems less privacy when your room was facing inside where you can see the front office. Gotta close the curtain at all times.

Dear Mr.Edward, We were very pleased to read that you had wonderful and great experience with us. Look forward to welcoming you back again soon. Kind regards, Management

Everything you expect and much more

Customer review rating 4.3/5

Kim C. Couples - 08/11/2019 Confirmed reviews AccorHotels

It was a real pleasure to experience this hotel

Dear Mr.c., We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. We hope your next visit will be as pleasant as the previous one. Kind regards, Management

Great location and friendly staff!

Customer review rating 4.3/5

Hannah H. Couples - 07/11/2019 Confirmed reviews AccorHotels

We had an amazing stay here! The staff couldn't do enough for you and even helped us arrange a few trips while we were there. It's spotlessly clean and the pool area is beautiful with a great view of the beach! Location is a great spot for staying in central Kuta and only about a 10 minute walk to Legian. Kuta is a really noisy place but when you are in your room you don't hear anything and the beds are so comfy! We were there for our anniversary and most of the staff wished us a happy anniversary when they greeted us which I thought was a really personal touch! Would definitely stay again!

Dear Mrs.H., We were very pleased to read that you enjoyed your stay in our property and highly positive contribution about our hotel. Your kind words have been passed to our team. Our service is to ensure that all of our guest will experience every moment of personalized with us, which you obviously experienced and enjoyed. We hope your next visit will be as pleasant as the previous one and we look forward to your welcoming you on your next visit. Kind regards, Management

We had a very enjoyable stay here at Kuta Beach Hertitage Hotel.

Customer review rating 4.3/5

Annmarie F. Couples - 06/11/2019 Confirmed reviews AccorHotels

Would recommend this hotel. Staff are very nice and helpful. Bedrooms are very comfortable, modern, and clean. Pool area and bar very chilled out with nice vibe. Additional entertainment also provided in the evening at the Pool Bar. Sunset from the Pool area is also an extra bonus. Breakfast at the hotel is also fab with a wide selection of worldwide cuisine. A special shout out to Suartama, Nita and Aridwan who went out of their way to make our stay more enjoyable.

Dear Ms.F., We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. We hope your next visit will be as pleasant as the previous one. Kind regards, Management

Excellent

Customer review rating 4.3/5

Americo E. Couples - 05/11/2019 Confirmed reviews AccorHotels

Excellent and very respectful staff

Dear Mr.e., We thank you for your comments and highly positive contribution about our hotel. Our service is to ensure that all of our guest will experience every moment of personalized with us, which you obviously experienced and enjoyed. We wish to have the pleasure to welcome you back in the near future. Kind regards, Management

Just okay.

Customer review rating 4.3/5

Dani Couples - 05/11/2019 Confirmed reviews AccorHotels

Check in was okay, got early check in at around 11 AM and upgraded to balcony room. Problem was toilet bowl broken and needed almost an hour and 3 staff to repair. Another problem came at the evening at around 10-11 PM, water leaking from the aircon pipe, they managed to fix it within 30 mins. Overall just okay experience, nothing special. Hotel look and feel quite old, bit dark in some public areas.

Dear Mr.R. Thank you for sharing your experience for our hotel. We have taken all comments which can assist us to improve the products and service in our hotel. Once again thank you for your review and we wish to serve you better at our beautiful hotel in the next future. Kind regards, Management

Ok

Customer review rating 4.3/5

Anurag Families - 05/11/2019 Confirmed reviews AccorHotels

Ac problem I complain two time Breakfast Indian menu was very less and whichever it was prepared it was not good in taste

Dear Mr.k., We would like to thank you for choosing to stay with us during your visit to Bali and for sharing your comments with us. Your comment had reached us and we will communicate these matters with our team for our improvement, for a better future service and products. Waiting to welcoming you again in the near future. Kind regards, Management

Truly a home away from home!

Customer review rating 4.3/5

Susan Couples - 04/11/2019 Confirmed reviews AccorHotels

Back to Bali after a 3 year hiatus and staying in my favorite hotel in Kuta, Bali. This trip has been made especially memorable due to the wonderful hospitality extended by the hotel staff, particularly Ms Putu from the front office and Mr Surya at each breakfast. Upon knowing that we are celebrating our wedding anniversary, Ms Putu made arrangements to upgrade our room and also surprised us with a beautiful display when we first checked into our room. Later in the afternoon, we return to our room to be greeted with a beautiful bouquet of flowers and a yummy cheese cake, all compliments from the hotel management and staff. Each morning, breakfast at the hotel is a pleasant experience as Surya and his colleagues warmly welcomed you to breakfast and showers you with their warm hospitality and great service. My hubby and I have been staying at this hotel since it’s inception and never fails to feel at home. Thanks to Kuta Beach Heritage Hotel, truly a Home away from Home in Bali!

Dear Ms.L., We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. We hope your next visit will be as pleasant as the previous one. Kind regards, Management

Beach view suit

Customer review rating 4.3/5

Nicholas B. Couples - 04/11/2019 Confirmed reviews AccorHotels

Overall the place had a beautiful view, very clean and great customer service.

Dear Mr.B., We thank you for your comments regarding your recent stay at The Kuta Beach Heritage Hotel. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our team to strive the best quality of service. We hope your next visit will be as pleasant as the previous one. Kind regards, Management

Nothing special

Customer review rating 4.3/5

Leony Couples - 04/11/2019 Confirmed reviews AccorHotels

Parking & lift was the worst facilities from this hotel.

Dear Ms.C., Thank you for taking the time to provide this feedback. Once again thank you for your review and waiting to welcoming you again in the near future. Kind regards, Management

Nice and comfortable stay but the toilet exhaust system could have been far better. em could have been more better alo

Customer review rating 4.3/5

Suvojit Families - 02/11/2019 Confirmed reviews AccorHotels

Nice

Dear Mr.D., We would like to thank you for choosing to stay with us during your visit to Bali and for sharing your comments with us. Your comment had reached us and we will communicate these matters with our team for our improvement, for a better future service and products. Waiting to welcoming you again in the near future. Kind regards, Management
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