Novotel Krasnoyarsk Center Hotel

Dear Pavel, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. Your satisfaction is a great source of motivation for our team and I had a lot of pleasure to share your comment with my colleagues. Look forward to serving you again. Best regards, Aina Dadueva Quality Manager Tel.: +7 … 14 00 Fax: +7 … 14 01 Mob.: +7 … 60 70 Email: H8…

Dear Guest, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We are happy to read that you enjoyed the service of our staff and I have informed our team with your kind words. Look forward to serving you again. Best regards, Aina Dadueva Quality Manager Tel.: +7 … 14 00 Fax: +7 … 14 01 Mob.: +7 … 60 70 Email: H8…

Dear Alexey, Thank you for letting us know how you feel following your recent stay with us and we are sorry to hear about the mistake of our receptionist. We appreciate your comments as they will definitely help us to improve our service. We would like to apologize for the inconvenience you met. We have taken good note of your remark regarding quality of food and service in our restaurant. Please rest assured that we are doing our utmost to make sure that the service will be perfect to for your future stay. But I am also happy that you noticed our team and you liked our rooms. Thank you again for taking the time to review and we hope to see you again soon. Best regards, Aina Dadueva Quality Manager Tel.: +7 … 14 00 Fax: +7 … 14 01 Mob.: +7 … 60 70 Email: H8…

Dear Mr. w., Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We are happy to know that you had a pleasant stay in our hotel. Look forward to serving you again. Best regards, Aina Dadueva Quality Manager Tel.: +7 … 14 00 Fax: +7 … 14 01 Mob.: +7 … 60 70 Email: H8…

Dear Mr. B., Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. Your satisfaction is a great source of motivation for our team and I had a lot of pleasure to share your comment with my colleagues. Look forward to serving you again. Best regards, Aina Dadueva Quality Manager Tel.: +7 … 14 00 Fax: +7 … 14 01 Mob.: +7 … 60 70 Email: H8…

Dear Christine, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We are happy to know that you had a pleasant stay in our hotel. We appreciate your support and high evaluation of our service and staff. I will let my colleagues know your positive opinion. They will be very motivated. Look forward to serving you again. Best regards, Aina Dadueva Quality Manager Tel.: +7 … 14 00 Fax: +7 … 14 01 Mob.: +7 … 60 70 Email: H8…

Dear Maxim, We very much appreciate your comments regarding your stay at the Novotel Krasnoyarsk Center. Thank you for your trust and support. We do appreciate that you always give us a chance to become better and improve our service. We are happy to read that you enjoyed the work of our staff and I have informed our team with your kind words. Thank you for taking the time to review and we hope to see you again soon. Best regards, Aina Dadueva Quality Manager Tel.: +7 … 14 00 Fax: +7 … 14 01 Mob.: +7 … 60 70 Email: H8…

Dear Nicolas, Thank you for taking your time to share you experience regarding your stay in our hotel. We are delighted to read that you enjoyed your stay with us. Your satisfaction is a great source of motivation for our team and I had a lot of pleasure to share your comments with my colleagues. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Look forward to serving you again. Best regards, Aina Dadueva Quality Manager Tel.: +7 … 14 00 Fax: +7 … 14 01 Mob.: +7 … 60 70 Email: H8…

Dear Marina, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We are happy to know that you had a pleasant stay in our hotel. We appreciate your comments as they will definitely help us to improve our service. Look forward to serving you again. Best regards, Aina Dadueva Quality Manager Tel.: +7 … 14 00 Fax: +7 … 14 01 Mob.: +7 … 60 70 Email: H8…

Dear Anna, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We are happy to know that you had a pleasant stay in our hotel. Look forward to serving you again. Best regards, Aina Dadueva Quality Manager Tel.: +7 … 14 00 Fax: +7 … 14 01 Mob.: +7 … 60 70 Email: H8…

Dear Konstantin, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We are happy to know that you had a pleasant stay in our hotel. We appreciate your support and high evaluation of our service and staff. I will let my colleagues know your positive opinion. They will be very motivated. Look forward to serving you again. Best regards, Aina Dadueva Quality Manager Tel.: +7 … 14 00 Fax: +7 … 14 01 Mob.: +7 … 60 70 Email: H8…

Dear Mr. O., Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We are happy to know that you had a pleasant stay in our hotel. We appreciate your support and high evaluation of our service and staff. I will let my colleagues know your positive opinion. They will be very motivated. Look forward to serving you again. Best regards, Alexander Pavlyuk Front Office Manager Tel.: +7 … 14 29 Fax: +7 … 14 01 Mob.: +7 … 60 15 Email: H8…

Dear Maxim, Thank you for your review. We are delighted to read that you enjoyed your stay with us. Your satisfaction is a great source of motivation for our team and I had a lot of pleasure to share your comment with Elena and my other colleagues. We have taken good note of your remark regarding "special attention to loyal member". Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Aina Dadueva Quality Manager Tel.: +7 … 14 00 Fax: +7 … 14 01 Mob.: +7 … 60 70 Email: H8…

Dear Lis, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments, as they will definitely help us to improve our service. Please accept our apologies for the inconveniences caused. We sincerely regret that you have become a victim of the mistakes of the cleaning staff. Sure, your room had to be fully prepared for two people after your first call about it. I passed your comments to the Housekeeping manager. We promise you to train the staff again to avoid such cases in the future. Also I inform you that thanks to your comments we fount that incorrect information about Executive room capacity was presented on our website. We have already corrected this mistake. In addition, I would like to share with you information about Novotel standards relating to the bath amenities. According to the standards shampoo, shower gel, soap, sewing kit and sponge for shoes must be available in Standard room. Executive room (and higher categories) must additionally have a lotion, hair conditioner, dental set, shaving set, cosmetic set, comb, shower cap and slippers. If to speak about the difference between Superior and Executive rooms, the advantages of Executive room are fee mini-bar, bathrobes, coffee machine and additional toiletries what in total justifies an additional payment of 1000 rubles for this category. We hope that this information will clarify some of the features of the Novotel brand and our hotel. We credited extra 2000 points to your account in the loyalty program Le Club Accorhotels today as a compensation for the inconvenience. We hope that the experience of staying in our hotel does not become for you the defining one for all the hotels of the group and you would continue to stay in the hotels of our network. Look forward to serving you again. Best regards, Aina Dadueva Quality Manager Tel.: +7 … 14 00 Fax: +7 … 14 01 Mob.: +7 … 60 70 Email: H8…

Dear Eemi, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We are happy to know that you had a pleasant stay in our hotel. We appreciate your support and high evaluation of our service and staff. I will let my colleagues know your positive opinion. They will be very motivated. Look forward to serving you again. Best regards, Aina Dadueva Quality Manager Tel.: +7 … 14 00 Fax: +7 … 14 01 Mob.: +7 … 60 70 Email: H8…