Novotel Krasnoyarsk Center Hotel

This was my another stay with you and I am pleased to see that the given feedback in the past was worked through. Special thanks to Elena the cleaner and her colleagues who made up my room very well. Some from the team noted that I did not drink sparkling water during my stay and instead of two bottles with still and sparking water they brought two bottles with still water and left the sparkling one there as well. This is a sign of a "Customer-first" attitude. However, I am not sure what you mean by "special attention received for being an Accor loyal member", as it looks quite the same comparing to when I was not an Accor program member.

I chose the executive room because the room description said it sleeps four (like the executive room in Moscow does), while the standard room only sleeps three. When we arrived I was told the divan sleeps only one and so we would need an extra room for our kids, and then they wanted to charge for the kids' breakfasts because of the extra room! Finally we sorted the breakfast out at least. We got the extra room to discover that both the standard and the executive rooms are EXACTLY the same - the only difference being that my extra fourteen to twenty euros paid for a Nespresso machine, the use of a robe and a few extra toiletries. And on that note, the standard room had only shampoo, shower gel and a shower cap (since when was conditioner not standard at the Novotel?). In the executive room we did have the extra accessories - but all only in quantities for one person. Even when I pointed this out, we were only brought extra towels. I had to then ask for extra coffee pods, but still didn't receive extra toiletries, probably because I didn't specifically ask for them. I thought they would stock up extra for our second day, but we still only had toiletries for one. Good thing my husband doesn't have a lot of hair! The lobby area is lovely, and a good children's area. The staff were all quite friendly and accommodating (aside from issues with the lack of amenities - which I suspect are more of a management issue). I have no complaints about the staff, I want to be clear on that :) Breakfast was ok, but not quite to the standard, freshness or variety I'd expect of a Novotel. Rooms were quite comfortable and we loved the sauna and Hamam - Although it felt quite isolated down in the basement with no-one else there at all, so I'd not want to be there on my own.

Nicely decorated and tidy rooms, good sauna/spa/gym and extremely friendly staff. Especially I would like to thank your staff who worked at the reception during 5.-6.7.2017, because they made us feel very welcome. No matter what requests we had, they were always more than willing to serve us. In addition to this, they spoke very good English, which is not very common in the hotels we have stayed in Russia. We stayed at your hotel during our Trans-Siberian trip and I must admit, Novotel Krasnoyarsk was the best hotel during our trip.

Excellent, very comfortable stay at this well-appointed hotel. Staff were outstanding in all respects.

Everything was great from the friendly reception staff to the rain shower in my bathroom. I would definitely stay at your hotel again. Great job!

Quite a comfortable stay at the hotel which met all my expectations from the Accor standards.

Confortable

Breakfast was very good, quality of food excellent (local?). Rooms are well decorated and spacy.

A relatively new hotel and all is new and services is at it best .The only issue is how to get to the reservation when one arrives for the first time .

Really Nice. Staff is helpful. Great massage and spa. Food and breakfast is good but still can be better.

nice design, great location, very kind staff

My stay was very comfortable- the hotel is a very clean, staff are polite and helpful, location s very central. The only issue was the noise outside at night due to the central location.

It's a pretty modern hotel in the very center of Krasnoyarsk. Staff is polite, rooms are spacious. But the hidden entrance and construction site instead of parking lane were the points confused me.

Great hotel. Great rooms. Food was a bit awful. Not the chef's fault, but rather the ingredients were rather bad.

The first hotel I rate 10 out of 10 at Accor Hotels Group. It was an amazing stay and not only the hotel meets all the standards of Accor, but also (exceedingly important!) PEOPLE. I finally felt to be a special guest which can be achieved only with attention, care and love for your job. You 100% managed to train your stuff to be at 4*-5* international service and please - share with them my review: even if not thanked for straight away - your attitude is seen, felt, registered, very much appreciated and never goes unnoticed. Please keep up a great job and I wish your hotel to flourish. Kind regards, Maxim A., AVAYA company, official supplier of Accor group.