Hotel - Grand Mercure Jinan Sunshine
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Jinan Sunshine

4.0/5 95 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • JINAN INTL AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 333 rooms
  • 80 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 3,237 reviews

Our guest reviews for Grand Mercure Jinan Sunshine

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 95 reviews
Jun Business - 07/11/2018 AccorHotels certified review
« Good Experience »

Live several times accorhotels but this is my first time as the member. And first understand so many brands in the Accorhotel group. The Jinan hotel is good but the reception only have one person so the guest need to wait so long time.

Mjb Couples - 07/11/2018 AccorHotels certified review
« Comfortable »

Check-in was very efficient. All Platinum Le Club benefits were provided without prompt (room upgrade, drink vouchers, welcome gift), which is fantastic. Too many Accor hotels require you to ask and beg for these basic things. I believe the Executive Lounge is closed, as the Happy Hour is held in the bar and restaurant on the ground floor. We were originally allocated to a Junior Suite on the 21st floor (room 211x) - I can't remember the exact room number. We had been allocated this same room on a previous stay, and the shower door was slightly broken, which resulted in water going everywhere during a shower. When we arrived for this stay, we checked the shower door immediately upon arriving, noticed it was still not fixed and asked for a different room, which was granted. We appreciate the hotel promptly arranging a new room for us, though it is a little concerning this shower door was still not fixed in the two weeks since our last stay. Hopefully it has been fixed now. The room we were moved to was, I believe, an Executive Suite. The room and bed is extremely comfortable, and quite clean. The shower has a very weird and strong 'drain smell' following use. This has happened in all of the times we have stayed. Having TVs with accessible USB ports is fantastic, as we can watch our own movies, though in the Executive Suite they are a little harder to access, as the TV is in a "cubby". The working desk is large enough for two people and the hotel was kind to provide us with a second chair to use at the desk. The Executive Suite has two bathrooms, one is smaller with just a toilet and sink. However, despite us using both bathrooms for our entire stay, each time Housekeeping refreshed the room, two hand towels were placed in the main bathroom, and none were placed in the smaller bathroom. I could understand this if the second bathroom is not being used, but it was obvious it was used, and each day we had to take a towel from the main bathroom to the smaller one. It is not a big deal, but small details matter. The Wi-Fi is very slow. I'm not sure if this is just in our specific room or the whole hotel, but it was faster to use 4G. Noise carries down the hallways and into the rooms. If you have neighbours that talk loudly in the hallway, it carries into the room easily. There is construction occuring opposite the hotel, though the windows do a decent enough job of blocking it out. The hotel had a special Oktoberfest themed dinner buffet, which was delicious and very well priced. There was so much delicious food on the buffet; it was a struggle to sample everything! The German beer on tap was also a nice touch! We also had a-la-carte dinner one night, and the lamb was fantastic. For room service, we ordered the burger and club sandwich, both of which were delicious. We are looking forward to our next stay!

Johannes L. Business - 22/10/2018 AccorHotels certified review
« Trip ti Jinan »

Stay at Grand Mercure Jinan was nice, as expected. But as we are used to a warm climate we were expecting that the room temperature could be adjusted, that was not the case. Otherwise everything in order, Clean room, clean bathroom. Definitely recommend for staying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. l., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry that the room temperature did not meet your expectation, next time we will check the AC for you in advance, to ensure provide you a comfortable stay experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maisie Li Front Office Manager

L. Q. Business - 17/10/2018 AccorHotels certified review
« feel at home »

The facilityies of the hotel are new and nice. The breakfast is good. ANd the staffs are polite, waiting for helping the guest all the time.

Wayne Solo - 08/10/2018 AccorHotels certified review
« not feel this is a Accor Hotel »

Not feel this is a Accor Hotel at all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., Thank you for taking the time to tell us about your experience at the Grand Mercure Jinan Sunshine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer;therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. For any problems during your stay, please contact with us directly, we are ready to serve you at 24 hours. And I'm very sorry that we could not offer the free upgrade for you, because of the high occupancy during the National Holiday. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maisie Li Front Office Manager

Mjb Couples - 04/10/2018 AccorHotels certified review
« Great staff, rooms are a bit tired »

We had a very comfortable stay. On check-in, we were given a room upgrade to a junior suite, based on our gold-level membership, though we did have to ask for our welcome drink vouchers. The construction on a higher floor affected our stay, so we asked if we could move to a different room, which was granted - and we received a further upgrade to an executive suite, which was most appreciated and unexpected! The rooms are well appointed, but are starting to show their age. For example, the carpets have stains, the junior suite's headboard was peeling and the paint in the shower was peeling. Both suites showers had a very weird and unpleasant drain smell following showering. However, the beds are extremely comfortable, with a choice of comfortable feather and foam pillows. Dinner in the Oasis restaurant was good, without being exceptional. The tenderloin steak was cooked very well, though the mushroom sauce was quite "watery", and while the curry was very delicious, the chicken was dry. When we enquired about the cocktail menu, the manager had to go to the bar to find out the ingredients in the drinks - perhaps it would be beneficial for the cocktail list to list the ingredients for each cocktail/mocktail, so the guest can know the ingredients without needing to ask the staff? The Singapore Sling cocktail I ordered was the strangest Singapore Sling I've ever had and tasted like a gin and soda (I'm not convinced it had cherry brandy, triple sec or Dom Benedictine in it, and usually this cocktail uses pineapple juice). I understand that each hotel will make a cocktail differently to other hotels, however if the cocktail list stated that it only contained gin, soda and a cherry garnish, I likely would not have ordered it. We ordered room service once. The burger was fantastic, as was the club sandwich (though the bread was a little soggy by the time it arrived). The chips were delicious and perfectly seasoned. The room service was very reasonably priced. When we enquired about getting a 3pm late checkout, we were advised that we could have a complimentary 2pm late checkout, but a 3pm late checkout would incur a 50% daily fee. When we informed the desk that we were gold-level members, and late checkout (if available) should be complimentary, the staff confirmed the policy of an extra charge at 3pm, so we left at 2pm. Every staff member we interacted with were friendly and professional, and we would definitely return to the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Michael B., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For the F&B problems what you mentioned, I already communicate with our F&B management team, we will improve it in the future job. And for the member benefits, if the hotel occupancy available, we can late check out for you at 3:00pm, I'm sorry that, because most of them are new staff, they did not offer you the accurate information. Next time, for any problems during your stay, please contact with our Duty Manager directly, we will ready to serve you 24 hours. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maisie Li Front Office Manager

O. Business - 13/09/2018 AccorHotels certified review
« unprofessional check-in staff »

Have to wait to be checked in. Priority lane check-in was occupied with a big group of guests which I doubt should be using the lane. Check-in staff was not professional and attended to a queue-jumper instead of the guest queuing behind me just because he made a fuss, causing the guest behind me becoming angry and a situation occurred. Was also not offered welcome drinks voucher.

Mark Solo - 28/08/2018 AccorHotels certified review
« Great Hotel, Excellent Staff »

The hotel caters for most. The staff are extremely helpful and extremely professional. I have since returned to this hotel and will do so in the future on my returns to Jinan

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mark N., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager Maisie Li

Anonymous Business - 23/08/2018 AccorHotels certified review

slow check in process and the staff seems unfamiliar with the process. and not providing the deposit receipt to customer if not request

Mr D. Business - 25/07/2018 AccorHotels certified review
« good »

comfort

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的刁先生: 感谢惠赐有关下榻济南阳光壹佰雅高美爵酒店的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地期待您再次光临! 谨启 范晨 宾客体验经理

G. L. Families - 16/07/2018 AccorHotels certified review
« clean room and wonderful meal »

i enjoyed staying in this nice hotel, the room is very clean, and the staffs are all nice and we feel very welcomed we love the meal and drinks offered there this hotel will be my 1st choice when traveling to jinan.

Anonymous Families - 10/07/2018 AccorHotels certified review
« satisfied »

in general is good experence

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.G., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 范晨 宾客体验经理

M., H. E. Business - 04/05/2018 AccorHotels certified review
« more stay »

Great replax & comfort luring more stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience Manager

Martin Business - 20/04/2018 AccorHotels certified review
« Common Stay »

Common stay for Grand Mercure Jinan Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience Manager

Shijian Business - 01/04/2018 AccorHotels certified review
« more and more bad »

more and more bad

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的史先生: 十分感谢您花时间告诉我们有关您在我们济南阳光壹佰雅高美爵酒店的体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在美爵,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,尤其是您作为我们重要公司的长住客人,因此您的反馈对于我们的提高十分重要。我们希望能够得到您更加具体的反馈,更好的指导我们以后的工作,让我们得到改进和提高,我们也已经将您的意见反馈到酒店管理层,会持续关注您的满意度,还希望跟您有良好的沟通。 非常感谢您向我们告知您的担忧,分享您的体验,希望在不久的将来有机会为您奉上更好的服务。 谨启 范晨 宾客体验经理

Jesse Business - 29/03/2018 AccorHotels certified review

The air conditioner did not work and it was too hot!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., Thank you for taking the time to tell us about your experience at the Grand Mercure Jinan Sunshine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please allow me to explain for you, at the season alternation in Jinan,since the heating is over,the air conditioning needs to be rearranged before it can officially start cooling, please let me apologize for the inconvenience. We can send air cooler for you specially if you need. During your stay at our hotel, if you have any questions, please feel free to contact Duty Manager. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lavinia Fan Guest Experience Manager

Anonymous Business - 15/03/2018 AccorHotels certified review
« no color printing after 8 pm »

no color printing service ,not suitable for business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Z., Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our business center was not 24 hours, but we still need to provide the service for the guest, we already informed the relevant department to follow up this issue, Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lavinia Fan Guest Experience Manager

Peter Business - 12/03/2018 AccorHotels certified review
« Spacious room but showing some wear »

Hotel was fine room spacious but showing some wear wifi never worked for my entire stay which was a key selling point in my decision to stay at this hotel. Food and beverage offering was good. Staff were accomodating with one exception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive your feedback. I will share your comments with our team and check the WIFI in the room. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience Manager

Michael S. Business - 01/03/2018 AccorHotels certified review
« Perfect hotel for business travelers »

I've been staying at this hotel a lot since September last year. Always satisfied. The hotel offers everything a business traveller needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience Manager

Sascha M. Business - 21/01/2018 AccorHotels certified review
« A pleasant stay with minor drawbacks »

I stayed at Grand Mercure Jinan for a business trip, it was my second time in the hotel and I assume it's one of the best hotels you can find in Jinan City. Location: It is located a bit outside of the inner city which is not a disadvantage but an advantage, because it's not so noisy. Reception: The service is good, the reception is always helpful, even if not everybody speaks good english. Food: The breakfast is very good, with a wide choice of meals to pick and if you are lucky you also get a real coffee from a Jura coffee machine. The evening buffet is very rich and quite good, it's not cheap but worth the price. The room: I had two rooms facing the hill side in the south-east of Jinan, with a construction side (or something similar) right in front. The room was tidy and well organized, with office table and chair, king-size bed, bath room with a shower. Here come the drawbacks: - last time in summer the room was extremely hot, you had to keep the air conditioning running all the time. If you switched it off, the room would become an oven. Strangely, also the large mirror in the bathroom was hot all the time so that also helped to give a sauna atmosphere. Now, in winter, the problem got even worse, there is no air con available as the hotel has a two-pipe system that may either cool in summer or warm up in winter. It doesn't matter what temperature you chose, the air would always be at around 28 degrees. Even with a tilted window I had a room temperature of 28 °C at night. - the TV Channels (as in most Chinese hotels) consist of Chinese only television, there were only 2 channels available in English. TV transmission quality is bad so better bring some books or external drive with your favorite movies. Still it was a good and quite pleasant stay in Jinan Grand Mercure and I would go there again but take another room the next time that is on the opposite side of the hotel to get a less heated room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive your feedback. I will share your comments with our team,I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Sincerely, Lavinia Fan Guest Experience Manager

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