Grand Mercure Jinan Sunshine

TripAdvisor rating 4.0/5 97 reviews
Grand Mercure Jinan Sunshine
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Babysitting on request
  • Air conditioned
  • JINAN INTL AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 7 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Grand Mercure Jinan Sunshine

No 33 Sunshine New Rd
Huaiyin District
250022
jinan
china

Tel: +8653166898888

Fax: (+86)531/66898811

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    JINAN INTL AIRPORT At 45km / 27.96 miles - Shuttle paying

  • By train

    WEST RAILWAY ST At 10km / 6.21 miles

GPS :36.644446, 116.9821

Our accommodations

Superior, 1 King bed

  • Max. number of persons: x3
  • Area: From 30
  • Views: City side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Superior, 2 Single Beds

  • Max. number of persons: x3
  • Area: From 30
  • Views: City side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Executive Room, 1 King Bed

  • Max. number of persons: x3
  • Area: From 30
  • Views: City side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Executive Room, 2 Single Beds

  • Max. number of persons: x3
  • Area: From 30
  • Views: City side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Junior Suite, 1 King Bed

  • Max. number of persons: x3
  • Area: From 42
  • Views: City side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Executive Suite

  • Max. number of persons: x3
  • Area: From 52
  • Views: City side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Our restaurants and bars

LE CHINOIS

Type of cuisine: Other cooking style

Cantonese specialities enhanced with local favorites dishes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OASIS

Type of cuisine: International

Oasis provides All-Day dining with International and Asian specialities available via a la carte and buffet.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VUE

Photo non contractuelle / Strictly non binding

Vue is the lobby bar to meet friends and business contacts, while enjoying your favorite beverage.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 700 m²

  • Maximum capacity: 650 people

  • Maximum banquet capacity: 400 people

Find out more
Grand Mercure Jinan Sunshine Meeting Room

Our guest reviews for
Grand Mercure Jinan Sunshine

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

3,456 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

97 reviews

Standard

Customer review rating 4.6/5

M. G. T. Business - 03/04/2019 AccorHotels certified review

Normal, housekeeping staffs helpful

Dear Mr M., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback in our housekeeing staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As for the food feedback you mentioned, we will also give feedback to relevant departments and take positive measures to further change and improve. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan

Very good

Customer review rating 4.6/5

L. Y. Business - 02/04/2019 AccorHotels certified review

excellence

Dear Mr L., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager
Customer review rating 4.6/5

Jun Z. Business - 11/03/2019 AccorHotels certified review

upgrade room and fast check out, very good

Dear Mr Z., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience manager

Few thing should be fixed

Customer review rating 4.6/5

Kirs T. Business - 01/03/2019 AccorHotels certified review

In general it was good, breakfast asl well worth of money. Regret rooms are worn out and needs to be refurbished. Take care about water supply and plumbing equipment - they are simply in bad condition.

Dear Mr T., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive your feedback. I will share your comments with our team. We have planned to carry out the maintenance of room facilities and equipment, we also attach great importance to this issue. I am sure that this feedback will serve as an encouragement and helpful as we strive to continuously improve the quality of our services and hardware. Thank you again for sharing your experience, and we hope your next visit will be more enjoyable than this one.Best regards! Sincerely, Lavinia Fan Guest Experience Manager

Great stay and service

Customer review rating 4.6/5

Ys Business - 15/01/2019 AccorHotels certified review

Service was good, room was neat and tidy, international friendly electrical sockets

Dear Mr L., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience Manager

Excellent

Customer review rating 4.6/5

L. Y. Solo - 14/01/2019 AccorHotels certified review

Very good

Dear Mr L., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience Manager

Good hotel, bad HVAC system, poor room quality finish.

Customer review rating 4.6/5

Marc-antoine S. Business - 07/01/2019 AccorHotels certified review

I like the hotel, the staff, the breakfast buffet. But the heating in the rooms is an issue, I made multiple complaints about it and my problem was never solved: it was always too hot in the room, around 25C which is way too much. I know it is the winter and its ''out of your control'', but the heating system should be able to let guests control their room temperature. Also, VERY POOR WIFI.

Dear Mr S., Thank you for taking the time to tell us about your experience at the Grand Mercure Jinan Sunshine, which we have been reading very seriously. We deeply regret that you have felt uncomfortable with the temperature in your room and the speed of our Wifi did not meet your expectations. We would like to express our sincerest apologies for the inconveniences. Our heating system during the cold winter season here in Jinan is municipal unified and therefore sometimes very difficult to control from our side. We cannot supply cold air during the heating period and can only offer an air cooler as an alternative. We have already made a note in your profile and will definitely prepare one for you during your next stay with us. Our apologies for the weak Wifi, together with our IT department we are working on this to establish the quality of product our valued Grand Mercure customers like you are accustomed to. Thank you again for your feedback, which is very important to us and allows addressing issues immediately and helping us highlighting improvement areas within our hotel. We very much appreciate your kind comments on our staff service and our breakfast aspects. We always enjoy hearing about the things we do right, this allows us to continue to strive for excellence and we will share your most favorable sentiments and your kind feedback with the entire team. Our success is due to the actions of very special individuals who work to exceed the expectations of our guests. Again, our sincerest apologies for the inconveniences and we thank you for choosing our hotel as your first choice of accommodation and we look forward to welcoming you back here in Jinan in the near future. Sincerely, Hartmut Schaller General Manager

comfort

Customer review rating 4.6/5

M. H. Business - 24/12/2018 AccorHotels certified review

comfortable & relax

Customer review rating 4.6/5

Ahmed E. Business - 17/12/2018 AccorHotels certified review

Amazing hotel

Dear Mr e., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience Manager

I am satisfied for you hotel.

Customer review rating 4.6/5

W. W. Business - 29/11/2018 AccorHotels certified review

Good, no any comment!

Dear Mr. W., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maisie Li Front Office Manager

GOOD for service and average for facility

Customer review rating 4.6/5

L. Q. Business - 22/11/2018 AccorHotels certified review

This year, the facility such as towel is worn-out, others are all very good.

Good Experience

Customer review rating 4.6/5

Jun Business - 07/11/2018 AccorHotels certified review

Live several times accorhotels but this is my first time as the member. And first understand so many brands in the Accorhotel group. The Jinan hotel is good but the reception only have one person so the guest need to wait so long time.

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. Welcome to join Accor Hotels! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very sorry for not providing you the prompt service upon check in. I will arrange the staff more reasonably according our occupancy in the future work, to provide better serve to our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maisie Li Front Office Manager

Comfortable

Customer review rating 4.6/5

Mjb Couples - 07/11/2018 AccorHotels certified review

Check-in was very efficient. All Platinum Le Club benefits were provided without prompt (room upgrade, drink vouchers, welcome gift), which is fantastic. Too many Accor hotels require you to ask and beg for these basic things. I believe the Executive Lounge is closed, as the Happy Hour is held in the bar and restaurant on the ground floor. We were originally allocated to a Junior Suite on the 21st floor (room 211x) - I can't remember the exact room number. We had been allocated this same room on a previous stay, and the shower door was slightly broken, which resulted in water going everywhere during a shower. When we arrived for this stay, we checked the shower door immediately upon arriving, noticed it was still not fixed and asked for a different room, which was granted. We appreciate the hotel promptly arranging a new room for us, though it is a little concerning this shower door was still not fixed in the two weeks since our last stay. Hopefully it has been fixed now. The room we were moved to was, I believe, an Executive Suite. The room and bed is extremely comfortable, and quite clean. The shower has a very weird and strong 'drain smell' following use. This has happened in all of the times we have stayed. Having TVs with accessible USB ports is fantastic, as we can watch our own movies, though in the Executive Suite they are a little harder to access, as the TV is in a "cubby". The working desk is large enough for two people and the hotel was kind to provide us with a second chair to use at the desk. The Executive Suite has two bathrooms, one is smaller with just a toilet and sink. However, despite us using both bathrooms for our entire stay, each time Housekeeping refreshed the room, two hand towels were placed in the main bathroom, and none were placed in the smaller bathroom. I could understand this if the second bathroom is not being used, but it was obvious it was used, and each day we had to take a towel from the main bathroom to the smaller one. It is not a big deal, but small details matter. The Wi-Fi is very slow. I'm not sure if this is just in our specific room or the whole hotel, but it was faster to use 4G. Noise carries down the hallways and into the rooms. If you have neighbours that talk loudly in the hallway, it carries into the room easily. There is construction occuring opposite the hotel, though the windows do a decent enough job of blocking it out. The hotel had a special Oktoberfest themed dinner buffet, which was delicious and very well priced. There was so much delicious food on the buffet; it was a struggle to sample everything! The German beer on tap was also a nice touch! We also had a-la-carte dinner one night, and the lamb was fantastic. For room service, we ordered the burger and club sandwich, both of which were delicious. We are looking forward to our next stay!

Dear Mr. Michael B., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to tell us of your specific stay experience. We are really appreciate it. Please rest assured that in the future work, we will make positive improvements to avoid the recurrence of the same problem. By the way, our general manager Mr. Schaller also looking forward to communicating with you face to face for your next say. Thank you for your support to our work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maisie Li Front Office Manager

Trip ti Jinan

Customer review rating 4.6/5

Johannes L. Business - 22/10/2018 AccorHotels certified review

Stay at Grand Mercure Jinan was nice, as expected. But as we are used to a warm climate we were expecting that the room temperature could be adjusted, that was not the case. Otherwise everything in order, Clean room, clean bathroom. Definitely recommend for staying.

Dear Mr. l., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry that the room temperature did not meet your expectation, next time we will check the AC for you in advance, to ensure provide you a comfortable stay experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maisie Li Front Office Manager

feel at home

Customer review rating 4.6/5

L. Q. Business - 17/10/2018 AccorHotels certified review

The facilityies of the hotel are new and nice. The breakfast is good. ANd the staffs are polite, waiting for helping the guest all the time.

not feel this is a Accor Hotel

Customer review rating 4.6/5

Wayne Solo - 08/10/2018 AccorHotels certified review

Not feel this is a Accor Hotel at all

Dear Mr. Z., Thank you for taking the time to tell us about your experience at the Grand Mercure Jinan Sunshine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer;therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. For any problems during your stay, please contact with us directly, we are ready to serve you at 24 hours. And I'm very sorry that we could not offer the free upgrade for you, because of the high occupancy during the National Holiday. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maisie Li Front Office Manager

Great staff, rooms are a bit tired

Customer review rating 4.6/5

Mjb Couples - 04/10/2018 AccorHotels certified review

We had a very comfortable stay. On check-in, we were given a room upgrade to a junior suite, based on our gold-level membership, though we did have to ask for our welcome drink vouchers. The construction on a higher floor affected our stay, so we asked if we could move to a different room, which was granted - and we received a further upgrade to an executive suite, which was most appreciated and unexpected! The rooms are well appointed, but are starting to show their age. For example, the carpets have stains, the junior suite's headboard was peeling and the paint in the shower was peeling. Both suites showers had a very weird and unpleasant drain smell following showering. However, the beds are extremely comfortable, with a choice of comfortable feather and foam pillows. Dinner in the Oasis restaurant was good, without being exceptional. The tenderloin steak was cooked very well, though the mushroom sauce was quite "watery", and while the curry was very delicious, the chicken was dry. When we enquired about the cocktail menu, the manager had to go to the bar to find out the ingredients in the drinks - perhaps it would be beneficial for the cocktail list to list the ingredients for each cocktail/mocktail, so the guest can know the ingredients without needing to ask the staff? The Singapore Sling cocktail I ordered was the strangest Singapore Sling I've ever had and tasted like a gin and soda (I'm not convinced it had cherry brandy, triple sec or Dom Benedictine in it, and usually this cocktail uses pineapple juice). I understand that each hotel will make a cocktail differently to other hotels, however if the cocktail list stated that it only contained gin, soda and a cherry garnish, I likely would not have ordered it. We ordered room service once. The burger was fantastic, as was the club sandwich (though the bread was a little soggy by the time it arrived). The chips were delicious and perfectly seasoned. The room service was very reasonably priced. When we enquired about getting a 3pm late checkout, we were advised that we could have a complimentary 2pm late checkout, but a 3pm late checkout would incur a 50% daily fee. When we informed the desk that we were gold-level members, and late checkout (if available) should be complimentary, the staff confirmed the policy of an extra charge at 3pm, so we left at 2pm. Every staff member we interacted with were friendly and professional, and we would definitely return to the hotel.

Dear Mr. Michael B., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For the F&B problems what you mentioned, I already communicate with our F&B management team, we will improve it in the future job. And for the member benefits, if the hotel occupancy available, we can late check out for you at 3:00pm, I'm sorry that, because most of them are new staff, they did not offer you the accurate information. Next time, for any problems during your stay, please contact with our Duty Manager directly, we will ready to serve you 24 hours. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maisie Li Front Office Manager

unprofessional check-in staff

Customer review rating 4.6/5

O. Business - 13/09/2018 AccorHotels certified review

Have to wait to be checked in. Priority lane check-in was occupied with a big group of guests which I doubt should be using the lane. Check-in staff was not professional and attended to a queue-jumper instead of the guest queuing behind me just because he made a fuss, causing the guest behind me becoming angry and a situation occurred. Was also not offered welcome drinks voucher.

Great Hotel, Excellent Staff

Customer review rating 4.6/5

Mark Solo - 28/08/2018 AccorHotels certified review

The hotel caters for most. The staff are extremely helpful and extremely professional. I have since returned to this hotel and will do so in the future on my returns to Jinan

Dear Mr. Mark N., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager Maisie Li
Customer review rating 4.6/5

Anonymous Business - 23/08/2018 AccorHotels certified review

slow check in process and the staff seems unfamiliar with the process. and not providing the deposit receipt to customer if not request

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