Hotel - Grand Mercure Jinan Sunshine
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Jinan Sunshine

4.0/5 93 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • JINAN INTL AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 333 rooms
  • 80 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 3,117 reviews

Our guest reviews for Grand Mercure Jinan Sunshine

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 93 reviews
O. Business - 13/09/2018 AccorHotels certified review
« unprofessional check-in staff »

Have to wait to be checked in. Priority lane check-in was occupied with a big group of guests which I doubt should be using the lane. Check-in staff was not professional and attended to a queue-jumper instead of the guest queuing behind me just because he made a fuss, causing the guest behind me becoming angry and a situation occurred. Was also not offered welcome drinks voucher.

Mark Solo - 28/08/2018 AccorHotels certified review
« Great Hotel, Excellent Staff »

The hotel caters for most. The staff are extremely helpful and extremely professional. I have since returned to this hotel and will do so in the future on my returns to Jinan

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mark N., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager Maisie Li

Anonymous Business - 23/08/2018 AccorHotels certified review

slow check in process and the staff seems unfamiliar with the process. and not providing the deposit receipt to customer if not request

Mr D. Business - 25/07/2018 AccorHotels certified review
« good »

comfort

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的刁先生: 感谢惠赐有关下榻济南阳光壹佰雅高美爵酒店的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地期待您再次光临! 谨启 范晨 宾客体验经理

G. L. Families - 16/07/2018 AccorHotels certified review
« clean room and wonderful meal »

i enjoyed staying in this nice hotel, the room is very clean, and the staffs are all nice and we feel very welcomed we love the meal and drinks offered there this hotel will be my 1st choice when traveling to jinan.

Anonymous Families - 10/07/2018 AccorHotels certified review
« satisfied »

in general is good experence

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.G., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 范晨 宾客体验经理

M., H. E. Business - 04/05/2018 AccorHotels certified review
« more stay »

Great replax & comfort luring more stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience Manager

Martin Business - 20/04/2018 AccorHotels certified review
« Common Stay »

Common stay for Grand Mercure Jinan Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience Manager

Shijian Business - 01/04/2018 AccorHotels certified review
« more and more bad »

more and more bad

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的史先生: 十分感谢您花时间告诉我们有关您在我们济南阳光壹佰雅高美爵酒店的体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在美爵,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,尤其是您作为我们重要公司的长住客人,因此您的反馈对于我们的提高十分重要。我们希望能够得到您更加具体的反馈,更好的指导我们以后的工作,让我们得到改进和提高,我们也已经将您的意见反馈到酒店管理层,会持续关注您的满意度,还希望跟您有良好的沟通。 非常感谢您向我们告知您的担忧,分享您的体验,希望在不久的将来有机会为您奉上更好的服务。 谨启 范晨 宾客体验经理

Jesse Business - 29/03/2018 AccorHotels certified review

The air conditioner did not work and it was too hot!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., Thank you for taking the time to tell us about your experience at the Grand Mercure Jinan Sunshine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please allow me to explain for you, at the season alternation in Jinan,since the heating is over,the air conditioning needs to be rearranged before it can officially start cooling, please let me apologize for the inconvenience. We can send air cooler for you specially if you need. During your stay at our hotel, if you have any questions, please feel free to contact Duty Manager. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lavinia Fan Guest Experience Manager

Anonymous Business - 15/03/2018 AccorHotels certified review
« no color printing after 8 pm »

no color printing service ,not suitable for business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Z., Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our business center was not 24 hours, but we still need to provide the service for the guest, we already informed the relevant department to follow up this issue, Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lavinia Fan Guest Experience Manager

Peter Business - 12/03/2018 AccorHotels certified review
« Spacious room but showing some wear »

Hotel was fine room spacious but showing some wear wifi never worked for my entire stay which was a key selling point in my decision to stay at this hotel. Food and beverage offering was good. Staff were accomodating with one exception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive your feedback. I will share your comments with our team and check the WIFI in the room. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience Manager

Michael S. Business - 01/03/2018 AccorHotels certified review
« Perfect hotel for business travelers »

I've been staying at this hotel a lot since September last year. Always satisfied. The hotel offers everything a business traveller needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience Manager

Sascha M. Business - 21/01/2018 AccorHotels certified review
« A pleasant stay with minor drawbacks »

I stayed at Grand Mercure Jinan for a business trip, it was my second time in the hotel and I assume it's one of the best hotels you can find in Jinan City. Location: It is located a bit outside of the inner city which is not a disadvantage but an advantage, because it's not so noisy. Reception: The service is good, the reception is always helpful, even if not everybody speaks good english. Food: The breakfast is very good, with a wide choice of meals to pick and if you are lucky you also get a real coffee from a Jura coffee machine. The evening buffet is very rich and quite good, it's not cheap but worth the price. The room: I had two rooms facing the hill side in the south-east of Jinan, with a construction side (or something similar) right in front. The room was tidy and well organized, with office table and chair, king-size bed, bath room with a shower. Here come the drawbacks: - last time in summer the room was extremely hot, you had to keep the air conditioning running all the time. If you switched it off, the room would become an oven. Strangely, also the large mirror in the bathroom was hot all the time so that also helped to give a sauna atmosphere. Now, in winter, the problem got even worse, there is no air con available as the hotel has a two-pipe system that may either cool in summer or warm up in winter. It doesn't matter what temperature you chose, the air would always be at around 28 degrees. Even with a tilted window I had a room temperature of 28 °C at night. - the TV Channels (as in most Chinese hotels) consist of Chinese only television, there were only 2 channels available in English. TV transmission quality is bad so better bring some books or external drive with your favorite movies. Still it was a good and quite pleasant stay in Jinan Grand Mercure and I would go there again but take another room the next time that is on the opposite side of the hotel to get a less heated room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive your feedback. I will share your comments with our team,I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Sincerely, Lavinia Fan Guest Experience Manager

Charly S. Business - 09/12/2017 AccorHotels certified review
« better than expected »

Room where extremely nice, we didn't expect such an high level for a mercure Hotel, only grief is about the check in process, way too long, it has to be improved

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr s., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will pay more attention and more practice on foreign guest check in. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience Manger

Shenggang J. Business - 01/12/2017 AccorHotels certified review
« good. »

good.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的蒋先生: 感谢惠赐有关下榻我们济南阳光壹佰雅高美爵酒店的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 范晨 宾客体验经理

L. E. S. Business - 26/10/2017 AccorHotels certified review
« Hotel staff are friendly »

room is clean and is comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience Manager

Robert S. Friends - 25/10/2017 AccorHotels certified review
« Good stay »

Everything was great. Staff were friendly and tried hard to accommodate. Breakfast was a tad limited and not suited for non local guests. But was still ok :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our Food and Beverage team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Fan Guest Experience Manager

Bill Friends - 06/10/2017 AccorHotels certified review
« Very nice, except hotel turned off A/C and room got very hot and was uncomfortable overnight »

Hotel and staff were nice. Room was large and well furnished. Housekeeping needs to do a better job though. There were a lot of places in the room which were dirty, and it was clear housekeeping does not do a thorough job. I was quite unhappy that the hotel chose to turn off A/C overnight to save money. Room became very warm. We had to open the windows, which only open a little bit. Noise from outside room was loud, and sleeping was difficult.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive your feedback. I will share your comments with our team especially in house keeping and engineer department. We will take active steps to make our work improve better. I am sure that this feedback will serve as a assistance to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Lavinia Fan Guest Experience Manager

Anonymous Business - 25/09/2017 AccorHotels certified review
« worst experience ever »

There were 2 counters for check-out, one with 1 person, and the other with 2 person(1 lady A waiting in line), so i stand by the counter with 1 person. and when it is my turn, the lady A jumped out and said "you should have stood in line", and your staff said nothing , but serve lady A instead of me. I thought this was the rule, so i stand behind this lady A , while when lady A finishes her check-out business, another man shows from nowhere and stand in front of me, your staff, again, serve the man instead of me, and told me , you can go to the other counter. I don't know what is the reason, and i don't want to know. usually i ignore the flaws, but this obviously can not be counted as flaw.it is discrimination. i feel angry, and the anger lasts.To stay in Mercure hotel. seems the worst choice of September .i really was disappointed and felt insulted.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., Thank you for taking the time to tell us about your experience at the Grand Mercure Jinan Sunshine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have already check the video and asked for the staff whom on duty. We knew that you feel the unfair upon check out cause by our careless . But please rest assured that we are not discrimination , we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If you have any questions, please feel free to contact us. We appreciate that if you can leave your mobile phone to us, we will apologize to you directly. Sincerely, Lavinia Fan Guest Experience Manager

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