Mercure Hotel Kaiserhof Frankfurt City Center 4.5 stars

TripAdvisor rating 3.5/5 1,407 reviews
Mercure Hotel Kaiserhof Frankfurt City Center
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Hotel extras

  • Located right in the heart of the German financial capital, Frankfurt am Main

  • 4-star SUPERIOR DEHOGA classification

  • 106 air-conditioned rooms

  • 8 conference rooms measuring 269 to 1614 sq. ft. (25-150 m²) of meeting space

  • Executive Lounge

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Kaiserhof Frankfurt City Center

Kaiserstr 62
Hessen
60329
frankfurt am main
germany

Tel: +49692561790

Fax: (+49)69/25617919

Contact email

Check-in from 15h00

Check out up to 12h00

  • HAUPTBAHNHOF :   HAUPTBAHNHOF

  • HAUPTBAHNHOF :   S1,2,3,4,6,8,9 HAUPTBAHNHOF

  • HAUPTBAHNHOF :   16, 17, 11, 19 HAUPTBAHNHOF

  • By plane

    FRANKFURT At 15km / 9.32 miles

  • By train

    HAUPTBAHNHOF At 0.2km / 0.12 miles

GPS :50.10827, 8.667662

Our accommodations

Our 4-star Superior Mercure Hotel Kaiserhof Frankfurt City Center offers you the choice between Standard and Superior Rooms, luxuriously furnished Privilege Rooms with double bed and spacious Privilege Suites. All of our 106 rooms are equipped with air conditioning, TV, mini-bar, safe and WIFI. One child aged up to 12 years can stay in their parents' room free of charge. Crib available on request.

Standard Room with double bed

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with two single beds

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with double bed

  • Max. number of persons: ‌2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: ‌2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with twin beds and sofa

  • Max. number of persons: ‌2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Suite with double bed

  • Max. number of persons: ‌3
  • Area: From 45
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

FRÜHSTÜCKSRESTAURANT

Type of cuisine: Bistro

Get your day off to a good start in Frankfurt: visit us between 6.30 and 10.30 AM and we'll spoil you with a range of delicacies from our buffet breakfast. You can look forward to culinary delights including pickled salmon, cheese, sausage specialties.

Executive Lounge

Photo non contractuelle / Strictly non binding

Guests can expect all-day refreshments and select snacks. The lounge also offers a daily express breakfast or an exclusive wine from the Mercure grape harvest in the evenings.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 150 m²

  • Maximum capacity: 110 people

Find out more

Our guest reviews for
Mercure Hotel Kaiserhof Frankfurt City Center

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

449 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,407 reviews

Good Location

TripAdvisor rating 3.5/5

kabasan2017 Business - 13/07/2019 TripAdvisor review

Good Location, and clean room. But staff at hotel reception does not know about room. I have Gold card for Accor hotel, then I asked Drink Voucher. Reception replied to me that No Drink Voucher but I could take all Drink in Mini-bar free of charge. But Mini-Bar was Empty. Of course, it was Free of charge.

Excellent hotel in a great location

Customer review rating 4.3/5

Richard K. Couples - 06/07/2019 AccorHotels certified review

Easy check in no language problems, nice room great service, overall an excellent stay

Staying at Mercure Hotel is always best

TripAdvisor rating 3.5/5

Nitin S Business - 06/07/2019 TripAdvisor review

Stayed here for 3 nights from 29th Jun to 2nd Jul. Rooms although for 2 person is slightly compact but still better than Ibis or other hotels. Cleanliness very good Bed comfort very good. Internet speed was fast enough As a Indian and that too pure vegetarian people this hotel is most convenient as it is next to Hotel Saravana Bhavan which is good for South Indian food. Also few other indian restaurants are nearby. Anad above all Frankfurt Main Station is just 100 mtrs walk. Overall very much happy with our stay.

Dear Nitin S, thank you very much for your nice review regarding your recent stay. We are very happy to see that we met up with your expectations and our locations was perfect for your needs. We hope to see you soon in our Mercure Hotel Kaiserhof Frankfurt City Center. Best regards Scott Thaxton Operations Manager

Vacation trip

TripAdvisor rating 3.5/5

Rafael R Couples - 02/07/2019 TripAdvisor review

It was outstanding hotel. Price & Confort. I was pleasant, the attention spectacular, the rooms soundproof, comfortable, beautiful and very clean. I recommend this hotel since it is only 300 meters from the central station and there are good restaurants, supermarkets, and shops in the vicinity.

Dear Rafael R, thank you very much for your great review regarding your recent stay. We are very happy to see that we met up with your expectations and our location was perfect for your needs. We hope to see you soon in our Mercure Hotel Kaiserhof Frankfurt City Center. Best regards Scott Thaxton Operations Manager

Below 4 star hotel thonks not well organized

Customer review rating 4.3/5

Guus Business - 26/06/2019 AccorHotels certified review

No bar, restaurant Call, as diamond member that my cresitcard was not known so there is a problem Lights in room broken No power beside the bed, in a hotel just renovated Problems with internet

My third stay here- Still good

Customer review rating 4.3/5

Roger Solo - 24/06/2019 AccorHotels certified review

excellent location if traveling by train ( or need to connect by train to airport as I did) Clean, pleasant, hotel. Very friendly staff. The Kaiserhof street is a mixed bag but once inside the hotel it is like an oasis and quiet and comfortable.

Customer review rating 4.3/5

Wingly Families - 23/06/2019 AccorHotels certified review

Pros: I choose this hotel because I am having a rail trip. The location is great, just 5 minutes walk from central station. A supermarket is located next to the hotel! Cons: staffs are not very friendly at both reception and breakfast room. The lamp in middle of the room is out of service, the room was dark. Generally for staying one night is ok.

My third and fourth time

TripAdvisor rating 3.5/5

Georges M Friends getaway - 23/06/2019 TripAdvisor review

I stayed for 3 nights this time and will be back always. Great breakfast. Some amenities are added to the rooms but i was this time a little disappointed with the bathroom cleanliness. Staff as usual very very helpful and smiley.

Dear Georges M, nice to see that you was able to give us now your thrid and fourth visit and thank you very much for your review. It was a pleasure for us to welcome you back in our Mercure Hotel Kaiserhof Frankfurt City Center. Regarding the bathroom cleanliness we made a note for our housekeeping department to improve this matter as soon as possible. Thank you very much for your nice words and we look forward to welcome you back very soon. Best Regards Scott Thaxton Operations Manager

Personnel was great. The suite privelege was excellent for the three of us. Excellent breakfast. Great choice.

Customer review rating 4.3/5

Patrick Families - 21/06/2019 AccorHotels certified review

Hotel is very close to main train station, tram and metro. Staff was great. Hotel is very modern and clean. The room was very quiet and all commodities present for a small suite. Excellent breakfast.

Customer review rating 4.3/5

Anonymous Couples - 21/06/2019 AccorHotels certified review

Comfortable

Service was perfect, cleanliness dreadful

Customer review rating 4.3/5

Vanessa B. Business - 20/06/2019 AccorHotels certified review

The Service was very kind and helpful. Unfortunately the 4th floor seemed to no have been vacumed in weeks. In addition same has to be said about me room. The rug was not vacumed properly and big bushes of hair were on the floor. With regard to the district in which the hotel is located (drugs / prostitutes all around) cleanliness is a integral part of feeling comfortable as one starts thinking with whom he might share the same bed if this prerequisite not met.

Perefectly placed and very reasonable for location.

Customer review rating 4.3/5

Barry Families - 20/06/2019 AccorHotels certified review

Surprisingly quiet for a city centre hotel. Staff very helpful.

Amazing hotel & a great Experience

Customer review rating 4.3/5

Stephen C. Solo - 17/06/2019 AccorHotels certified review

The hotel exceeded my expectations in terms of location, room quality/cleanliness & friendly helpful staff. In particular the young gentleman who checked me in was extremely helpful & even provided me with a plug adapter after I left mine behind in Munich

Average

Customer review rating 4.3/5

M Solo - 16/06/2019 AccorHotels certified review

Check in was relatively quick. The room wasn't big, but it was sufficient. The bathroom needed renovating and it wasn't as clean as it should have been. The bed was really uncomfortable and not affixed to the wall, so it moved. It was also really noisy every time I moved position. Overall the location was good, but I expected a lot more from Mercure

Customer review rating 4.3/5

Bilal Business - 15/06/2019 AccorHotels certified review

The bed was not comfortable. Someone tries to open the door at 2.00pm and someone’s was knocking on the door for 5 minutes. I called the reception was no one picked the call.

Great Location

Customer review rating 4.3/5

Samir D. Business - 14/06/2019 AccorHotels certified review

Hotel is situated very near the Central Station. Many shopping and eateries nearby.

Hotel is well located near the hauptbahnhof and U-bahn.

Customer review rating 4.3/5

Jerold A. D. Solo - 13/06/2019 AccorHotels certified review

The plumbing in the bathroom did not function properly. I was moved to a different room. Near the wall separating the bathroom from the hallway there was a sewage smell (room 607). When I turned on the air conditioning the smell went away but it came back again when I turned off the air conditioning.

Excellent hotel, great location

Customer review rating 4.3/5

Gerry P. Couples - 13/06/2019 AccorHotels certified review

The Hotel Kaiserhof was perfect for our trip. It was close to the train station, and walking distance to the city center. Great base for sightseeing. Rooms were clean and up to date.

Three days in Frankfurt

Customer review rating 4.3/5

Barrie Solo - 13/06/2019 AccorHotels certified review

Pleasant and centrally located hotel which I’d nevertheless rate somewhat below its 4 star + rating. Excellent breakfast and reasonable value if taken as a package. Lack of a bar a minus point. Guest room a bit dated.

Enjoyable Stay

TripAdvisor rating 3.5/5

Tunde O Business - 11/06/2019 TripAdvisor review

Mercure Hotel Kaiserhof Frankfurt City centre was really a pleasure. Ambience location accesicility was good with easy access to transportation across the city, Lots of assorted restaurants around. Shopping opportunities within walking distance. Hotel Room was cosy and conducive for rest and work. All amenities are of top grade and works perfectly

Dear Tunde O, We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager
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