Hotel - Mercure Hotel Kaiserhof Frankfurt City Center
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Mercure Hotel

Mercure Hotel Kaiserhof Frankfurt City Center

Kaiserstr 62  Hessen 
60329  FRANKFURT AM MAIN
GERMANY

1,039 reviews
TripAdvisor Rating Based on 1,039 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Catering

  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00 - 23:00
    • Opening hours : Week-end 12:00 - 22:00

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Our 4-star Mercure Kaiserhof Frankfurt City Center hotel offers you the choice between Standard and Superior Rooms, luxuriously furnished Privilege Rooms with double bed and sofa and spacious Privilege Suites. Superior and PrivilegeRooms as well as Privilege Suites are air-conditioned. WIFI is available in all 76 rooms for a small charge. Two children aged up to 12 years can stay in their parents' room free of charge. We will also provide a crib on request.

  • 76 rooms
  • 68 non-smoking rooms
  • 2 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Telephone
    • Direct dial telephone
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Hotel Kaiserhof Frankfurt City Center

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,039 reviews
TripAdvisor certified review
carmines92 Solo travel - 28/06/2017
« short stay »

The only thing I would say that was off putting is that I paid at least 6 months in advance with my own credit card. It was charged ok no problem. Then when I get to check in the hotel requires that I have the same credit card with me. Odd policy. If a charge back was to occur it would have occurred a long time ago. Anyway, the clerk said she could refund the card that I used and charge another card that I had with me.

TripAdvisor certified review
Business - 19/05/2017
« Location »

Location is within 5mins walk as you arrived at Frankfurt Main station. Varieties of restaurants, 10mins walk away from the Zeil shopping street. Comfortable rooms with new bathroom. The welcoming free access to coffee and water at the lobby was a plus point.

TripAdvisor certified review
Business - 10/05/2017
« Very basic hotel »

I think the hotel will be closed for renewing the rooms, staff are very nice helpful rooms are not quite at night no good isolation feels like you are in the street, over all location is good, good house keeping service, i don't recommended it for arab families due to the location

TripAdvisor certified review
Couples - 28/04/2017
« Last night in Germany 🇩🇪 »

The location was not quite as expected. Noisy and busy street just a couple of blocks from the Hauptbahnhof. Finding parking is next to impossible. This hotel is best for travelers without a car. While temporary (who knows how long this will be the case) there is major construction going on with the hotel. The maze to get to your room in temporary hallways is crazy. Travelers would be well advised to be aware of this prior to booking. If there had been a notation of these inconveniences on the website, I would not have stayed here. Having said all this the front desk personnel were pleasant and once construction is complete this will be a fine place to stay (if you don't mind inner city locations and if parking isn't an issue). Would recommend inquiring about construction prior to booking.

TripAdvisor certified review
P8492YEanned Business - 17/04/2017
« very convenient place to stay »

was there to do some shopping and have an easy travel to airport; liked especially the water heater to prepare tea in the room, hair dryer, desk, WL (much faster and more reliable than in previous years when I was there), friendliness of staff, calm in spite of hotel being near to train station, and availability of different amneties. Kaiserhof has been my refuge when coming from or going to Frankfurt Airport on long haul flights for a long time, and i still enjoy the place to relax, sleep, prepare travel and shop. THANK YOU

Our hotel has responded to the review
Our hotel has responded to the review

Dear P8492YEanned, a big thank you from all the Mercure Hotel Kaiserhof Team also. We are really happy that you trust and depend on us when you travel along Frankfurt. We really work hard so we can offer our guests the best so your review, in that case, will encourage and motivate our team. It will be a pleasure to welcome you again on Mercure Hotel Kaiserhof. Best regards Urjona Dai Guest Relations Manager

TripAdvisor certified review
Henrietta H Couples - 26/03/2017
« Good location »

The hotel is in a very good location, walking distance from the main city station and also walking distance to the city centre and the alstad. A lot of restaurant nearby the hotel and there are also two grocery stores nearby. Very good location, nice breakfast and good room size.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henrietta H, thank you very much for your positive review. We are very happy that we can make possible for our guests to enjoy services like shopping and eating nearby the hotel. Mercure Hotel Kaiserhof is positioned in the heart of Frankfurt and gives the opportunity to our guests to enjoy the beauties of our city that are just a few senconds away. Thank you again for your feedback and your are welcome on Mercure Hotel Kaiserhof Frankfurt. Best regards Urjona Dai Guest Relations Manager

TripAdvisor certified review
kplondon2015 Friends getaway - 25/03/2017
« Weekend Break »

Location is very good, only few steps away from Station. Room is big and given as requested. Only problem is Pillow , it's not comfortable. good experience. Good for visit with friend. overall good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear kplondon2015, thank you very much for your review regarding your recent stay on Mercure Hotel Kaiserhof. We are happy that you had a good experience during your stay with us and we will be glad to welcome you anytime again on our Hotel. Best regards Urjona Dai Guest Relations Manager

TripAdvisor certified review
Business - 27/01/2017
« Quality and Efficiency »

Nice location, 3 minutes walk from the Central Station.Regardless of location, close to the Red Light District it not affect this hotel quality and efficiency. Perhaps reminiscent of old times where the hotel industry tried to serve its guests well this hotel's room's ceiling is tall, well equipped and friendly. Don't miss the breakfast, somehow far above their pair in terms of variety of breads, cold cut, cheese, hot dishes etc. Small kindness like multiple device Internet connection voucher complete the list. But all of this thanks to the young and Hardworking team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear lucassR2050SN, your review made me have a smile on my face while I was reading it! My whole team and I thank you very much for your kind words and this nice and detailed feedback. We are very happy when our guest's expectations are also met! Our guests' needs and wishes is our first priority. Thank you again and we will be very happy to welcome you again at Mercure Hotel Kaiserhof. Best regards Urjona Dai Guest Relations Manager

TripAdvisor certified review
Solo travel - 25/01/2017
« A bit of a let down »

First impression, okay because of the great location. Room was a bit shabby, to top this up, I could not shower in the room that I was allocated on checking in, because there was no hot water. I had to dress up and move room in order to have a hot shower. The room was cold even though I had increased the temperature. The good point is that the hotel provides you with coffee and tea station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth S, thank you for your recent review about your staying at our Hotel. We appreciate our guest’s feedback as we continuously try for the better. We are really sorry for the inconvenience that you were put on. I can assure you that this doesn’t usually happen to our hotel. This time must have been a problem concerning the heating and the hot water. But then again, we are very sorry that you had to experience a situation like that. As you have already noticed our rooms are a little bit old but for that reason we are renovating this year our hotel. You are of course welcome to visit our new facilities anytime in tha near future. Thank you again for your review and we will be happy to welcome you at Mercure Hotel Kaiserhof Team. Best regards Urjona Dai Guest Relations Manager

TripAdvisor certified review
Solo travel - 24/01/2017
« Normal / average stay in a very good location with good commerce around »

Don´t expect too much, but real good location very close to main station and good commerce in the neighborhood. Hotel is simple, but functional. Service is nice, but delivers nothing special. Good cost/benefit relation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rogerio G, thank you very much for your recent review regarding your stay on Mercure Hotel Kaiserhof. We always appreciate our guest’s reviews as we try to make the best of them. We are happy to read that you found our location and room costs good. We are very sorry though that we haven’t met your expectations completelly. Our first priority is our guest’s needs and comfort.We are a strong team that we work every day hard in new ideas and ways that can fullfill the expectations of every one of our guests. It is of course known to us that even though our hotel is functional as you said , we have a lot of work ahead of us. We want our guests to expect more from us because hard work doesn’t bother us at all. At this point, we are very happy to inform you that we were long planing to renovate our hotel and this opportunity is finally given to us as we have already started our renovating works. You are of course welcome to visit anytime our new facilities in the near future. Thank you again for your feedback and we are always happy to welcome you to Mercure Hotel Kaiserhof. Best regards, Urjona Dai Guest Relations Manager

TripAdvisor certified review
Business - 19/01/2017
« pleasant stay »

excellent room with delicious bfast. location is algo good as its very near to center of frankfurt . traveling from hotel was good as you had all transport available around the same area... . . . . . . will love to come back

Our hotel has responded to the review
Our hotel has responded to the review

Dear viswanathank2017, Thank you very much for your review and for staying at our Hotel. Great to hear that our location and your room was on par to your expectations and you was able to enjoy our sumptuous breakfast buffet in the morning. We appreciate your pleasant feedback which will serve as an encouragement to all of our staff. We will be very happy to welcome you again soon. Kind regards, Scott F. Thaxton Manager Marketing & Operations

TripAdvisor certified review
kaybee_13 Business - 17/01/2017
« Ah, it's not that one.... »

Last year I stayed at a Mercure in Frankfurt with which I was less than enamoured, and only my crazy travel plans persuaded me to go back to a Mercure near the station. What a pleasant surprise I was in for! This is the lush Mercure, similarly well situated (within view of the central station), and really well maintained. I must have stayed during a tradeshow week, as the price was exorbitant and well over what I would normally expect, and only my Accor awards brought it back down to a reasonable level - therefore an average value rating here. Service was very good as far as I could see, but I literally only stayed six hours or so.

Our hotel has responded to the review
Our hotel has responded to the review

Dear kaybee_13, Thank you for sharing your pleasant experience in our Mercure Hotel Kaiserhof Frankfurt City Center. Thank you also for your nice words regarding your stay. Im glad to hear that you was able to take advantage to redeem your Le-Club Accor Hotels Points to reduce the higher rates during a fair here in frankfurt. The Le-Club Accor Hotels Programm is really a perfect way for cases like this and there are many other options to redeem points! We are proud to learn that we was finaly able to meet all your expectations even you had only a very short night in our Hotel. We appreciate your review and as we strive to continuously improve the quality of our services, this will serve as an encouragement to all of our staff. We will be very happy to welcome you again in the near future. Nice travels and best regards from Frankfurt Scott F. Thaxton Manager Operations & Marketing

TripAdvisor certified review
Couples - 04/01/2017
« New Year at Mercure Hotel Kaiserhof Frankfurt City Center »

What could be better than to spend the new year 2017. Everything was perfect: accommodation, services, cleanliness and location of the hotel. We was welcomed by a young lady receptionist with a lot of warmth and professionalism. The room was very clean (as all Mercure hotels in Europe), a lot of police around the hotel but not only (we felt safe) even if the streets were full of "cheerful people". Thank you to all staff of Mercure Hotel Kaiserhof Frankfurt City Center, "Happy New Year!" and all the best. Kind regards.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ICMan215, Thank you very much for taking the time to write a feedback regarding your recent stay at Mercure Hotel Kaiserhof on TripAdvisor. It is always a pleasure to receive positive feedback and as we strive to continuously improve the quality of our services, this will serve as an encouragement to all of our staff. Mercure Hotel Kaiserhof Team wishes you a Happy New Year and we will be very happy to welcome you again at our hotel. Yours sincerely, Urjona Dai Guest Relations Manager

TripAdvisor certified review
Business - 02/01/2017
« A conveniently located hotel »

The location is the best feature of this hotel.. However, the hotel itself is old but the rooms r well maintained enough. The most unpleasant thing about my stay was that there was workemn making loud noises from the floor below. The workmen started work at 0700 hrs. So sleeping a little later was not possible. Also, the hotel door is locked after 2300 hrs and the night attendant is not as peasant as ACCOR staff that i am accustomed to.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wee Kiat P, Thank you very much for your review and for staying at Mercure Hotel Kaiserhof. We always appreciate your feedback. Please allow me to offer my apologies for the construction noise that impacted your stay. As you may have already noticed, we are renovating our hotel for our beloved guests. As we try to get all this work done with the minimum noise and trouble , it is yet sometimes out of our control. We always desire for your stay to be nothing but fantastic and for that reason we are improving our facilities. But then again, we are really sorry for experiencing a situation like this. Regarding the opening hours of our central door, the safety of our guests is our first priority and for that reason the door is not always open in the night. Nevertheless, your feedback is noticed and forward to our team. We will be very happy if we could welcome you again on our new renovated facilities. Kind regards, Urjona Dai Guest Relations Manager

TripAdvisor certified review
Couples - 15/12/2016
« Upgrades coming? »

Picked this hotel because of its location near the Bahnhof. However, the neighborhood was very sketchy, half a block from the red light district. The hotel was old and the rooms were outdated. HOWEVER, It was clear that the bathrooms were being remodeled. Hopefully the sheet and towels (very tattered) will be upgraded and the furniture will be replaced. The check-in was friendly and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ImFr0mTEXAS, Thank you very much for your feedback regarding your stay to Mercure Hotel Kaiserhof. We are happy to inform you that we are upgrading our hotel and therefore will be a lot of changes to our facilities, which you are welcome to visit anytime. As we strive to continuously improve the quality of our services, your kind words regarding our service will serve as an encouragement to all of our staff. We will be very happy to welcome you on our hotel in the near future. Kind regards, Urjona Dai Guest Relations Manager

TripAdvisor certified review
539deane Business - 05/12/2016
« No to Bad »

Being renovated. Rooms looking a little tited. Very slow internet that had to be logged on too every day for each device used. Breakfast was good and plentifull. Freindly staff that were very helpful. good location close to train staion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 539deane, Thank you very much for taking the time to write a feedback regarding your recent stay at Mercure Hotel Kaiserhof. As we strive to continuously improve the quality of our services, this will serve as an encouragement to all of our staff. We always desire for our guests the best facilities and services, so we are very happy to have given the opportunity to renovate our hotel. We will be very happy to welcome you again on our new renovated facilities. Kind regards, Urjona Dai Guest Relations Manager

TripAdvisor certified review
Solo travel - 02/12/2016
« Clean and secure »

I felt the room was very clean and quite. The emanates were well appointed and functional. The only negatives i can list for my stay were the room was a little small, and it was a bit of a hike from the elevator to the room. The breakfast in the dinning room offered a wide selection of meats, fruits, cereals, baked goods and beverages. The staff at the front desk and in the dinning area were very pleasant to deal with. All in all, i felt my stay was very pleasant and would recommend this hotel to family and friends alike.

Our hotel has responded to the review
Our hotel has responded to the review

Dear moose545, Thank you a lot for your feedback and your kind words for our hotel. We are very happy that we have met your expectations because we always want the best for our guests. We appreciate your review and as we strive to continuously improve the quality of our services, this will serve as an encouragement to all of our staff. We will be very happy to welcome you again in the near future. Best regards, Urjona Dai Guest Relations Manager

TripAdvisor certified review
Business - 21/11/2016
« old fashioned »

Great location near the station, but old hotel that needs a serious refurbishment. Poor choice of TV channels (10 Russian channels, a few Chinese, a few Arabic, but only two in French). Breakfast is correct.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francois D, thank you very much for your comments which will help us to improve our services. Nice to hear that our great location was one of the top benefits regarding our hotel. As you already mentioned some parts of our hotel needs to be modernized. You can be sure that we know that fact and thats why we are proud to tell you that renovations are already underway! But don't worry... we are doing everything to have all this works done so quiet as possible! We will still be open during our major renovation and from now on we can't wait to have all our great plans and ideas done in a couple of months. Thank you again and I hope you will come back soon! Have a wonderful day! Best regards Scott F. Thaxton Manager Marketing & Operations

TripAdvisor certified review
Business - 13/11/2016
« Good location. Generous breakfast. »

Near central station and downtown. Although a bit gloomy area. Friendly staff, fast internet. Bathtub, bathrobe and slippers in privilege room. Got a free upgrade to privelege room. Very uncomfortable bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amantay J, Thank you a lot for your feedback and your kind words for our hotel. We are very happy that we have met your expectations because we always want the best for our guests. We appreciate your review and as we strive to continuously improve the quality of our services, this will serve as an encouragement to all of our staff. We will be very happy to welcome you again in the near future. Best regards, Urjona Dai Guest Relations Manager

TripAdvisor certified review
Couples - 11/11/2016
« Not quite up to standard »

This hotel is not to be confused with another Mercure which is more clearly signposted outside the main station. The hotel is a rabbit warren and rooms can be a long walk from the sole lift. The rooms are dated and not well lit. The Accor member's offer of a free drink is not honoured as there is no bar! This feels like a franchise operation rather than a hotel in the direct control of Accor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear rjf253, First we like to thank you for providing feedback about your recent stay in our Mercure Hotel Kaiserhof Frankfurt City Center. We know that some rooms and public spaces needs a general modernization and you can be sure that there will be huge and great changes! After a long time of preparations we can proudly tell you that major improvements will start soon. I really hope that we will get a chance to welcome you as our guest again soon. Best regards Scott F. Thaxton Manager Marketing & Operations

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