Mercure Hotel Kaiserhof Frankfurt City Center 4.5 stars

TripAdvisor rating 3.5/5 1,373 reviews
Mercure Hotel Kaiserhof Frankfurt City Center
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Hotel extras

  • Located right in the heart of the German financial capital, Frankfurt am Main

  • 4-star SUPERIOR DEHOGA classification

  • 106 air-conditioned rooms

  • 8 conference rooms measuring 269 to 1614 sq. ft. (25-150 m²) of meeting space

  • Executive Lounge

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Kaiserhof Frankfurt City Center

Kaiserstr 62
Hessen
60329
frankfurt am main
germany

Tel: +49692561790

Fax: (+49)69/25617919

Contact email

Check-in from 15h00

Check out up to 12h00

  • HAUPTBAHNHOF :   HAUPTBAHNHOF

  • HAUPTBAHNHOF :   S1,2,3,4,6,8,9 HAUPTBAHNHOF

  • HAUPTBAHNHOF :   16, 17, 11, 19 HAUPTBAHNHOF

  • By plane

    FRANKFURT At 15km / 9.32 miles

  • By train

    HAUPTBAHNHOF At 0.2km / 0.12 miles

GPS :50.10827, 8.667662

Our accommodations

Our 4-star Superior Mercure Hotel Kaiserhof Frankfurt City Center offers you the choice between Standard and Superior Rooms, luxuriously furnished Privilege Rooms with double bed and spacious Privilege Suites. All of our 106 rooms are equipped with air conditioning, TV, mini-bar, safe and WIFI. One child aged up to 12 years can stay in their parents' room free of charge. Crib available on request.

Standard Room with double bed

  • Max. number of persons: x2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with two single beds

  • Max. number of persons: x2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with double bed

  • Max. number of persons: x2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: x2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with twin beds and sofa

  • Max. number of persons: x2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Suite with double bed

  • Max. number of persons: x3
  • Area: From 45
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

FRÜHSTÜCKSRESTAURANT

Type of cuisine: Bistro

Get your day off to a good start in Frankfurt: visit us between 6.30 and 10.30 AM and we'll spoil you with a range of delicacies from our buffet breakfast. You can look forward to culinary delights including pickled salmon, cheese, sausage specialties.

Executive Lounge

Photo non contractuelle / Strictly non binding

Guests can expect all-day refreshments and select snacks. The lounge also offers a daily express breakfast or an exclusive wine from the Mercure grape harvest in the evenings.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 150 m²

  • Maximum capacity: 110 people

Find out more
Mercure Hotel Kaiserhof Frankfurt City Center Meeting Room

Our guest reviews for
Mercure Hotel Kaiserhof Frankfurt City Center

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

306 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,373 reviews

ALMOST Perfect

TripAdvisor rating 3.5/5

Ian G Solo travel - 24/05/2019 TripAdvisor review

The hotel is ideally situated for the Hauptbahnhof. It has undergone a major transformation in recent years and now offers very stylish and comfortable accommodation. The executive lounge is a most agreeable bonus. Service was friendly and efficient - a misunderstanding over the city tax payment was quickly cleared up, the receptionist at check-out accepting that I had paid on arrival.So why only almost perfect? The hotel must be geared to a MIddle Eastern, as there are numerous Arabic TV channels, but nothing from the BBC for British visitors. BBC World, which in any case is of little interest, was listed, but not available. An entertainment channel or two would have made a major difference to my enjoyment. These are not widely offered in Germany, but are certainly available, including at least one Mercure - which therefore remains my first option. The second slight quibble regards the breakfast - excellent in most respects, but some way needs to be found, as mentioned once before, of keeping the hot elements hot, rather than barely lukewarm.

very good location. very good breakfast. very satisfactory

Customer review rating 4.3/5

Junghwa Y. Solo - 20/05/2019 AccorHotels certified review

kind staff, very good location. it's comfortable to stay. I will stay at the hotel again.

Dear Junghwa y., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

Great

Customer review rating 4.3/5

Frank B. Couples - 14/05/2019 AccorHotels certified review

Very nice location to downtown and the bahnhof. The staff were very helpful and the overall experience was great.

A Very Quiet Nice Stay

Customer review rating 4.3/5

Kathe D. Solo - 13/05/2019 AccorHotels certified review

This hotel was very accommodating with my first visit to Germany. The staff was friendly and very helpful in meeting my needs. The breakfast was excellent and the bed was perfect. Thank you so much for a nice stay!

Jim

Customer review rating 4.3/5

Jim Families - 12/05/2019 AccorHotels certified review

Very good

Lovely hotel

Customer review rating 4.3/5

A W. Friends - 09/05/2019 AccorHotels certified review

Fabulous room and good location

Great location very good breakfast

Customer review rating 4.3/5

Rudie Couples - 09/05/2019 AccorHotels certified review

Near the main railway station and good access to airport from there, you are in the middle of the city. Nice rooms. God service - reasonable priced. Breakfast is really outstanding with a great choice of food.

Very good

Customer review rating 4.3/5

Gary K. Friends - 09/05/2019 AccorHotels certified review

Stayed the night Chelsea played Eintracht Frankfurt. Nice hotel and very good location

excellent location, comfortable quiet room, and friendly staff

Customer review rating 4.3/5

Roger W. Solo - 08/05/2019 AccorHotels certified review

same as above. Olga at front desk check in was very helpful and friendly

Well situated, staff extremely helpful. Clean room. Breakfast buffet very good.

Customer review rating 4.3/5

William F. S. Solo - 08/05/2019 AccorHotels certified review

A very pleasant hotel, extremely helpful staff. I have nothing critical to say about anything regarding my 3 night stay here. I would definitely stay here again if I visit Frankfurt again

Great hotel

TripAdvisor rating 3.5/5

rudie_11 Family - 08/05/2019 TripAdvisor review

Good location - nice modern rooms - great breakfast. Really close to the main railway station a reasonable priced clean hotel with one of the best breakfast I had in Europe. Nice helpful staff. Really easy to reach by train from Frankfurt airport

Dear rudie_11, it was a pleasure for us to have you as our satisfied guest in our Mercure Hotel Kaiserhof Frankfurt City Center. We are glad that you enjoyed our location and our great breakfast buffet. We hope to see you soon in Frankfurt. Best regards Scott Thaxton Operations Manager

Disappointing

Customer review rating 4.3/5

Anonymous Business - 04/05/2019 AccorHotels certified review

2 disappointing night: had to change room because the first one had no proper window, first hotel in my life with no room service, kings bed is two beds stuck together which easily separate when you move...

Very underwhelming

Customer review rating 4.3/5

Joris Solo - 03/05/2019 AccorHotels certified review

Personnel at check in was friendly and welcoming and the lobby was very nice. However the rooms where a different story as they where badly maintained and cleaned. There where hairs in the bathtub, cobwebs in the corner of the ceiling, a lot of dust in the back of the wardrobe shelves and weird stains on the walls. Furthermore the room felt rundown and badly maintained. There was a lot of wear and tear on furniture, bits of paint missing and gaps between the carpet and the walls. To add to this the rooms had very harsh cold lighting. I’ve had better experiences at ibis budget!

Good experience

Customer review rating 4.3/5

Nuno A. Business - 02/05/2019 AccorHotels certified review

It was just one night, the room was very clean and nice. The only complaint is the pillows not very comfortable.

Perfect business hotel in the centre of Frankfurt

Customer review rating 4.3/5

Anonymous Business - 29/04/2019 AccorHotels certified review

Great 2 day stay for business . Reception top, rooms confortable & quiet. Breakfast ok

ok stay and room, but dirty towel

Customer review rating 4.3/5

Anonymous Friends - 26/04/2019 AccorHotels certified review

when arriving in the room and wanted to wash my hands, I saw that there still was a dirty towel hanging in the bathroom under the sink.

Great location for a short stay in Frankfurt

Customer review rating 4.3/5

Michael Business - 22/04/2019 AccorHotels certified review

Good hotel with bright reception lobby. Rooms good size with a very good selection of amenities, decent shower, AC. Reception staff very pleasant, polite and informative. Hotel Let down with a lack of bar and then usual Accor drink for Silver members.

Excellent hotel with great staff

Customer review rating 4.3/5

Ray K. Business - 20/04/2019 AccorHotels certified review

Picked this property for its proximity to train station. Great facilities, and excellent staff.

Kaiserhof is a good hotel with very friendly staff

Customer review rating 4.3/5

Helmut Business - 17/04/2019 AccorHotels certified review

Room for improvement: The wine bar in the executive lounge can be re-freshed more frequently - it looks like it's just done once a week.

Lovely hotel, great lication

Customer review rating 4.3/5

Lena Business - 16/04/2019 AccorHotels certified review

There is a lot to like about the hotel, the front desk service is excellent, the decor and amenities too. The experience could only be improved in two big ways: The maitre d at breakfast was outright rude. When I came in she was eating in the kitchen. I had to go to ask her for filter coffee. She said 'yes' but 10min later there was still no coffee so I went to ask her again (she was not engaged elsewhere), she said 'yes' again but when I saw she made no effort I added "I need it now, please" she stormed into the kitchen, came back with the coffee a min later and was so rude as she gave it to me. No courtesy, no apologies. Noone knew how to use the fresh orange juice machine - but she never offered help, she just watched people struggle or ignored them. The other problem was the nice coffee machine in my room could not make coffee.

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