Hotel - Grand Mercure Phuket Patong
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Phuket Patong

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4.5/5 1,629 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • HKT
  • Languages spoken at the hotel
    • French
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
  • Bicycle hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/24
    • Opening hours : Week-end 24/24

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Each room at Grand Mercure Phuket Patong features a 40' LCD satellite TV, sofa, mini bar, safe, bathroom with bathtub and/or shower, free WiFi access and stunning pool views. Connecting room options are also available on request.Our Deluxe Pool access room includes privileges such as express check-in and facilities like private sundeck and complimentary WIFI. Connecting and twin rooms are available upon request. Up to 2 adults and 1 child.

  • 314 rooms
  • 100 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Video games on TV in room
    • Manual temperature control
    • Crib on request
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 3,216 reviews

Our guest reviews for Grand Mercure Phuket Patong

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,629 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Masmiguel Friends - 11/02/2018
« Not a 5 Stars »

A billard and a sports sceen in the only bar is not of a five stars hotel as well as paper tissues on breakfast and seafood dinner aren‘t. They gave us linnen napkins on request. There is a Lack of housekeeping when the same lift doors aren‘t clean on three following days. Kind staff but not professional enough most of them for a Five stars. I‘m so sorry to have to be very honest Even we yes werde pleased with an upgrade to a beautiful villa where the plant on the table has red aphids and there is no Garden chair

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael Manfred C., We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relations team

AccorHotels certified review
Yolanda A. Families - 11/02/2018
« Very satisty... I love our room »

We had upgrading by grand mercure phuket patong from superior to suite..so lovely. Thank so much grand mercure phuket patong..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yolanda a. P., We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relations team

AccorHotels certified review
Saloo Couples - 11/02/2018
« Outstanding »

The day we checked in The crew was amazing very warm welcoming The fitness staff POM was very professional and OIL lady was super helpful God bless you all and happy new year 2018

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iqbal S., We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relations team

AccorHotels certified review
Mel Couples - 11/02/2018
« Ok »

The customer service was great the staff were happy to assist and very friendly. However the rooms were not up to 5 star standard based on what we paid. I upgraded my room for 3 nights to avoid feeling boxed in - we moved to a pool access room for an extra 384 on top of what we paid and the rooms aircon was not working the bathroom smelt the only positive is we could sit by the pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melanie Anne V., Thank you for taking the time to tell us about your experience at the Grand Mercure Phuket Patong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest relations team

AccorHotels certified review
Francis Couples - 06/02/2018

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francis Peter M., We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relations team

AccorHotels certified review
Deb T. Couples - 06/02/2018
« Very pleased. Lovely staff delivering a happy welcoming professional service. »

From arrival to departure - made to feel a very valued customer/person from all staff wherever you went. Particularly those we had contact daily - the ladies coordinating breakfast; joyful staff in the deluxe club, and our housekeeper; Tukta who went out of her way to ensure we had everything we needed and more. We absolutely loved coming bsck to the room to see what the little things she had made. Our special thanks to Julie, the Rooms Divison Manager.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terry Francis T., We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relations team

AccorHotels certified review
Matthew Couples - 05/02/2018
« Enjoyable stay with pleasant and helpful staff and a nice room »

Staff were helpful and friendly. Room was clean and comfortable. Breakfast provided was excellent, both delicious and with a wide range of dishes

AccorHotels certified review
Sian &. S. Couples - 03/02/2018
« Brilliant hotel & amazing staff »

Hotel was in a brilliant location and the staff were amazing, couldn’t do enough for us, even when we were ill from food poisoning at another restaurant. Room was clean and bed was really comfy!

AccorHotels certified review
Danielle M. M. Couples - 03/02/2018
« Disappointing »

My husband and I stayed at the Grand Mericure for part of our honeymoon and it was not as described online at all. Upon arrival our room was very dirty. There was dust lining the ceiling of our “suite” and our shower did not drain at all, which lead to our bathroom flooding every single day. We noticed that the hotel provided you with assistance booking tours and taxis to the airport upon departure but we quickly learned that this hotel did not have your best interest and was charging nearly double of what the fares and tours should be if you booked through the Grand Mericure. It was very disheartening to realize the “5 star resort” you booked for your honeymoon was trying to take advantage of you and make as much money as possible off of you on top of the already over priced nightly fees for the room. We also had to call house keeping times to ask for clean towels. The service for both house keeping and room service was extremely slow. During our stay there was several times when we would leave our room all morning and afternoon and come back around 5pm and house keeping still had not cleaned our room. The beach towels that were provided to us in our room had what looked like blood stains on them that definitely were not from us and when we brought them to the front desk to show them and ask for clean towels they wanted us to just take the blood stains towels back. This hotel on line is described as a romantic resort and during our entire stay the pool and dining areas were flooded with hyper and screaming children. The Grand Mericure shouldn’t be described as a romantic resort but more of a hotel for families. I definitely would not stay here again, nor would i recommend the Grand Mericure to anyone I know. We felt as though our entire stay was a waste of money.

AccorHotels certified review
Joanne Solo - 01/02/2018
« Ms »

I had an amazing stay here. From check to the beautiful rooms, the service and the food. Everyone always greets you with a smile and is so helpful and willing to go out of their way to help with anything you need. I highly recommend this hotel and the staff here. Would be good to have a hot spa here to enhance the experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne, Thank you so much for spending some of your time to share your recent experience with us! We feel extremely honored while reading your comments and thankful to hear the special experience you had at the property! We hope that next time you will have the chance to try our award-winning Ryn Spa! Should you require any arrangements prior to your next visit, please contact us directly, we will be happy to assist you with any arrangements. With Grand Regards, Valentine

AccorHotels certified review
Ms G. C. Business - 31/01/2018
« Nice Hotel but not much facilities »

Comfortable, nice hotel and warm staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Gwend C., Thank you once again for choosing our property for your recent event! We are glad to hear you had a comfortable stay and found our staff to be welcoming! Should you plan for another event or for your next holiday, please feel free to contact us again, we would be pleased to assist you with all the arrangements! With Grand Regards, Valentine

AccorHotels certified review
David M. Couples - 31/01/2018
« Beautiful hotel »

Staff were fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear David M., Thank you for taking the time to complete our satisfaction survey! We are happy to know you had a wonderful stay at the property and found our team members fantastic! We really hope to have the chance welcoming you back in a near future. Best regards, Valentine

AccorHotels certified review
In G. Families - 30/01/2018
« More than we expected! »

Our arrival was a very welcomed experience. To our surprise an upgrade was arranged and it was more than we expected. All the staff are friendly & helpful. The food is great too. Positioned not too far from the beach, night markets & shopping mall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Thank you very much for these wonderful comments! We are glad you enjoyed our special attentions that made you feel welcome and also the warm service extended by our team members! Receiving such comments from a frequent traveler like yourself made our day! We are all looking forward to welcoming you back! With Grand Regards, Valentine

AccorHotels certified review
Chris Couples - 30/01/2018
« Amazing, defied expectations »

The staff were very friendly and spoke and understood English very well which made things a lot easier for me. The room was nice and the housekeeping did a wonderful job making the room up each day and filling up all supplies. The bed was comfortable and hotel was quiet so got a good nights sleep! The hotel was very close to everything in the main part of Patong Beach but also away from the noise. The hotel provided umbrella and beach towel free hire which was very useful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, Thank you for taking your valuable time to share your thoughts on your most recent stay with us! There is nothing more encouraging than knowing you both had a wonderful time with us and found yourselves extremely comfortable in the resort thanks to special attentions and the friendliness of our dedicated team! Again, thank you for all the compliments you had given us. Should you wish to arrange anything special prior to your next visit, please do not hesitate to contact us! With Grand Regards, Valentine

AccorHotels certified review
Austine W. Families - 29/01/2018
« very comfortable stay and vocation »

good staff and service, location is fine with restaurants, beaches, and funs nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Austine W., Thank you very much for sharing your positive feedback with us! We are delighted to learn that we were able to reach your expectations by providing you with an excellent service and with a variety of facilities. Should you require any arrangements prior to your next visit, please contact us directly, we will be happy to assist you! With Grand Regards, Valentine

AccorHotels certified review
Alison L. Families - 26/01/2018
« Fantastic »

Great, all staff friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison L., Thank you very much for your wonderful comments and 100% score! We are pleased to learn you had a great stay with us and enjoyed the service and facilities available at the resort! We are indeed looking forward to your return, should you need any assistance, please feel free to contact us anytime. With Grand Regards, Valentine

AccorHotels certified review
Gyoungmin H. Families - 26/01/2018
« good location friendly staffs »

we got upgrade a room to villa. the room was really wonderful with lovely pool. breakfast buffet also neat and well orgernized. the quality also good. thank you for your hospitality. it was very wonderful experience to me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gyoungmin H. Thousand thanks for this wonderful comments on our property! You made our day very special and please rest assured that we will pass on your warmest regards to our team members! Should you require any arrangements prior to your next visit, please contact us directly, we will be happy to assist you with the arrangements. Best regards, Valentine

AccorHotels certified review
Sarah Couples - 26/01/2018
« You get what you paid for »

Everything went smoothly from you entering the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah, Thank you very much for your kind comments! We are really happy to learn you were really satisfied with your stay and we do hope to have the chance welcoming you back in a near future. With Grand Regards, Valentine

AccorHotels certified review
Anita Families - 25/01/2018
« Phuket grand mercure »

Ann and Noon were great lovely hotel great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anita, Thank you so much for taking the time to let us know about your amazing experience! We shared your comments to Ann and Noon who are very appreciative towards your attention! Should you need any assistance prior to your next stay, please feel free to contact us directly, we will be glad to help you with any assistance you may need! Warm Regards, Valentine

AccorHotels certified review
Asish K. D. Friends - 25/01/2018
« Pleasant stay in a cordial environment but needed continual improvement »

Excellent location and expected services provided with all necessary facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Asish Kumar D., Allow me to thank you for taking your time to share your thoughts with us! We are truly delighted to learn of your pleasant stay with us! Thank you for your kind compliments towards our nice facilities, the hospitality of our associates and as well our convenient location! Should you wish to return to the resort, please feel free to contact us directly, we would be pleased to assist you with any arrangements you may have. With Grands Regards, Valentine

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