Hotel - Grand Mercure Phuket Patong
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Phuket Patong

4.5/5 2,016 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • HKT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Tennis  (Nearby)
    • Outdoor tennis court
    • Tennis
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Jet skiing
    • Pedal boat
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/24
    • Opening hours : Week-end 24/24

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Each room at Grand Mercure Phuket Patong features a 40' LCD satellite TV, sofa, mini bar, safe, bathroom with bathtub and/or shower, free WiFi access and stunning pool views. Connecting room options are also available on request.Our Deluxe Pool access room includes privileges such as express check-in and facilities like private sundeck and complimentary WIFI. Connecting and twin rooms are available upon request. Up to 2 adults and 1 child.

  • 314 rooms
  • 100 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Video games on TV in room
    • Manual temperature control
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 4,333 reviews

Our guest reviews for Grand Mercure Phuket Patong

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,016 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Gabrielle M. Families - 16/01/2019 AccorHotels certified review
« Fairly average experience »

Disgusting and old pool towels Disgusting and old gym towels 12 people fell very ill whilst staying at the resort, including me and my daughter Not enough chairs around the main pool area Upon departure, no one helped me carry my two suitcases to the taxi Great service at breakfast and room service Room was always clean and staff friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabrielle Anne M., Thank you for taking the time to tell us about your experience at the Grand Mercure Phuket Patong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest relations team

Vicki S. Families - 15/01/2019 AccorHotels certified review
« the plumbing was completely sub-standard :(((( »

Overall our time was good however, both rooms we had had terrible plumbing problems. Room 1 I had to ring twice to get a blocked drain in the shower fixed. Second room by day 3 had a sewerage smell that I think ultimately made one of my children sick with gastro. Staff tried to fix two days in a row and also mask it with an overpowering oil burner. for the cost of the room I find these incidences very unsatisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vicki S., Thank you for taking the time to share your experience at Grand Mercure Phuket Patong! We are sorry that your experience did not meet your expectations; we would like to put forward our sincere apologies for all inconveniences that you mentioned and can assure you that we will work extremely hard to make sure that all our future guests have a great time at our property. We truly hope, you will be able to forgive us and give us another opportunity to be at your service. Kind Regards, Stechia

Daniel Couples - 15/01/2019 AccorHotels certified review
« Overall okay experience »

The room we were assigned was very dirty. Cigarrate stain on bed headboard, the couch was dirty, and the light was flickering. Concierge changed the room for us after, but it wasn’t improved significantly. Staff were nice, and they really tries to make our stay enjoyable. The bottom line is that this hotel is def. not 5 star. Will need more improvement in maintaining facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, Allow us to thank you very much for taking the time to fill our survey and to share your experience during your stay at our property. This is certainly not our standard and we welcome all feedback, as it always helps us to become better. We are sorry that your experience did not meet your expectations, please accept our sincerest apologies. We have taken good note of the matter of the rooms and we will surely implement the appropriate actions for improvement. We hope you will be able to forgive us for the inconvenience caused. Look forward to have another opportunity to welcome you. With Grand Regards, Stechia

Jack Business - 15/01/2019 AccorHotels certified review
« Great »

Very Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jack, We would like to thank you for sharing your experience with us and to fill our survey. We hope to have the chance to welcome you again very soon! Best Regards, Stechia

Ben Friends - 15/01/2019 AccorHotels certified review
« Great place to relax »

Great place to relax. Enjoyed having a pool access room so we're able to get straight into and our of the pool via our balcony. The restaurant had nice meals and all of the hotel staff were very friendly and accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben, We thank you very much for taking the time to fill our survey and for your comment! We are glad to read you enjoyed your room, the restaurant and the friendliness of our team. We are looking forward to welcome you back for a much more relaxing holiday. Kind Regards, Stechia

Paige C. Couples - 14/01/2019 AccorHotels certified review
« Our stay was absolutely amazing! »

Your staff was so friendly and accommodating! Lak was friendly & always smiling!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paige C., We thank you so much for this wonderful comment and to fill our survey. Thank you for highlighting the genuine hospitality of our team especially Lak. We sincerely looking forward to welcome you back for another amazing stay! Kind Regards, Stechia

Dr C. Couples - 14/01/2019 AccorHotels certified review
« Amazing! »

It was more than I expected.. Will definitely come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr C., Thank you for taking the time to share your experience at our property! We are more than happy to learn that we succeeded in exceeding your expectations. At Grand Mercure Phuket Patong, we pride ourselves in delivering exceptional service, and are beyond glad your stay with us were provided just that and more. Thank you for placing your trust in our hotel, we are looking forward to welcome you back in the near future. Warm Regards, Stechia

Anonymous Couples - 13/01/2019 AccorHotels certified review

Excellent! Staff were lovely and facilities were great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you very much for taking the time to write about your last experience at the property! We are glad to hear we were able to provide you with a wonderful and comfortable stay accompanied by a friendly and lovely service. We hope to have the chance to welcoming you back very soon. Best Regards, Stechia

Kim L. Families - 12/01/2019 AccorHotels certified review
« Excellent »

Staff are very friendly, hotel management should be very proud of their staff, from check in, our door bar to house keeping, the staff always make a property and Grand Mercure have excellent staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim L., First of all we would like to thank you for taking the time to share your feedback following your stay at Grand Mercure Phuket Patong. We appreciate to hear that your expectations were met and that you described the hotel's team as very friendly, welcoming and ready to assist. We will share your wonderful comments with all our team and we are looking forward to back very soon. Kind Regards, Stechia

Eva Couples - 12/01/2019 AccorHotels certified review
« Best breakfast »

Arrived in the afternoon, welcome by ms OIl with great smile and good service. explain everything very clear. Since we come for honeymoon the hotel gave us surprise wiyg honeymoon set up in the room. bunch of thanks for this. the next morning we tried the breakfast, and it was excelent. many variety and good taste. the service also good very fast and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear eva, We would like to thank you for having taken the time to share your feedback of your stay with us. We are happy to hear that Oil has looked really well after you and your kind words have been communicated to her. We are also very pleased to read you appreciated our breakfast and the friendliness of the whole team. It would be a pleasure for all the team to welcome you back in the near future. Kind Regards, Stechia

Emma W. Couples - 11/01/2019 AccorHotels certified review

Absolutely loved it. Everyone was so helpful and polite. The room was very clean and just what we expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma W., Allow us to thank you for taking the time to fill our survey and for your feedback. We are pleased to know you had an amazing moment with us and that you enjoyed the friendliness of our team and the cleanliness of the room. We are looking forward to welcome you back again! Kind Regards, Stechia

Durell G. Couples - 10/01/2019 AccorHotels certified review
« Amazing customer service »

It was amazing from check in to we left. We couldn't get over how great the customer service was from every single staff member. The resort is beautiful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thayne N., We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relations team

C. C. M. Couples - 10/01/2019 AccorHotels certified review
« We have a wonderful wedding photo trip »

feeling comfortable and having a good view. The service is nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chi m. C., We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relations team

Philip Couples - 09/01/2019 AccorHotels certified review
« right choice! »

exceeded our expectations,room was great and clean. suggestions: offer more TV channels, CNN was missing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippe H., We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relations team

Peter Couples - 09/01/2019 AccorHotels certified review
« Relaxing Break »

High Class, relaxing, welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter P., We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relations team

Johnny L. Friends - 09/01/2019 AccorHotels certified review
« Nice family vacation hotel near the busy patong area »

We liked the hotel very much. The rooms with direct pool access brought us a lot of joy. Very nice breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yang L., We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relations team

Vijay Friends - 07/01/2019 AccorHotels certified review
« Average »

Fo the price of stay we expected a luxurious and posh room but the room was average and was expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vijaya R., Thank you for taking the time to tell us about your experience at the Grand Mercure Phuket Patong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest relations team

C. K. Couples - 07/01/2019 AccorHotels certified review
« The environment is wonderful and the staff members are nice and helpful. »

The hotel is located at a very convenient place with shops, resorts and restaurants around. This is important to us. Also, the hotel offering a free parking space is another factor that we consider essential. The staff members are very nice and helpful. The pool access bedroom is good as it saves us time and trouble from going to the swimming pool, however, we discovered that some non-pool access bedroom guests occasionally intruded our private pool, which really caused nuisance. Furthermore, we reported twice to the front desk that some kids were jumping off from the footbridge into the water, which could cause a real danger to the swimmers. I would like to advise that the hotel management should send someone to patrol around the poolside on a regular basis. Last but not least, the lock of the slide doors by the balcony is not secure, which we already informed your front desk colleague when checking out. The problem is, when you lock the slide doors, it seems OK and locked, but if you shake it gently, the doors just easily slide open. This is actually quite shocking, and we felt very insecure. Nonetheless, we trust you will fix the problem in due course, so in view of the well-mannered staff and nice environment, we will certainly stay in your hotel the next time we visit Phuket again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kwai Fai C., Thank you for taking the time to tell us about your experience at the Grand Mercure Phuket Patong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest relations team

Jessica L. Families - 06/01/2019 AccorHotels certified review
« Execellent Service »

The room is very spacious. The pool is fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kit Ming L., We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relations team

Esa Families - 06/01/2019 AccorHotels certified review
« Below expectations »

Expected for 5 star hotel, but unfortunately 3 star is closer. Pool Access Room was smaller than expected (I think not 34 sqm as in web pages), problems with plumming and toilet, very dark room and bathroom -got more light after complaint, general level of room, shelfs, hooks, etc was very poor. Attached mainly with lots of silicone and no shelf was straight -hooks loose etc. Workdest without chair, USB charging plug broken... AC worked well. Staff was friendly in restauransts and breakfast ok. Location great. Quiet inner yard, no noise outside. No proper cool space/room where to stay, if you have late flight and need to chack out and change clothes earlier and wait for many hours before going to airport. This time price and quality did not meet for our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Esa Juhani L., Thank you for taking the time to tell us about your experience at the Grand Mercure Phuket Patong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest relations team

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