Grand Mercure Phuket Patong 5 stars

TripAdvisor rating 4.5/5 2,299 reviews
Grand Mercure Phuket Patong
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Hotel extras

  • Only property where offers Pool Villa experience in Patong!

  • Blissful mind and joyful body at award-winning Ryn Spa

  • Creative themed meetings in various venues provide

  • My Kids : Spoil your kids with kids meals, fun activities and more

  • My Glass : Enjoy wine tasting and free flow beverage experience

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • HKT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Golf
  • Tennis
  • Beach and water sports
  • Bicycles rental
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Grand Mercure Phuket Patong

1 Soi Rat U Thit 200 Pi 2
Patong, Kathu, Phuket
Thailand 83150
83150
phuket
thailand

Tel: +6676231999

Fax: (+66)76/231998

Contact email

Check-in from 14h00

Check out up to 12h00

  • LOCAL BUS :   BANGKOK PHUKET PHUKET CITY

  • By plane

    HKT At 45km / 27.96 miles - Shuttle paying

GPS :7.888059, 98.29618

Our accommodations

Each room at Grand Mercure Phuket Patong features a 40' LCD satellite TV, sofa, mini bar, safe, bathroom with bathtub and/or shower, free WiFi access and stunning pool views. Connecting room options are also available on request. Our Deluxe Pool access room includes privileges such as express check-in and facilities like private sundeck and complimentary WIFI. Connecting and twin rooms are available upon request. Up to 2 adults and 1 child.

Superior 1 King Bed

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Superior 2 Single Beds

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Pool Access 1 King Bed

  • Max. number of persons: 2
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Pool Access 2 Single Beds

  • Max. number of persons: 2
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Superior Suite 1 King Bed

  • Max. number of persons: 3
  • Area: From 66
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Suite 1 King Bed

  • Max. number of persons: 3
  • Area: From 90
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

One Bedroom Pool Villa

  • Max. number of persons: 3
  • Area: From 115
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Two Bedroom Pool Villa

  • Max. number of persons: 5
  • Area: From 220
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

BUBBLES

Type of cuisine: International

The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CRAFT

Photo non contractuelle / Strictly non binding

Our Lounge Bar boasts the largest selection of draught, local and craft beers in Phuket and a wide selection of light snacks and tapas, with DJs spinning Jazz and RnB tunes daily.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOUNCE

Photo non contractuelle / Strictly non binding

Our Pool Bar is the perfect spot to relax while enjoying cocktails, fruit smoothies or Beers, alongside snacks, salads, sandwiches and pizzas. Happy Hours are available daily.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 265

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Grand Mercure Phuket Patong

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

4,988 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

2,299 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Holiday

Customer review rating 4.4/5

W. Couples - 16/08/2019 AccorHotels review

Very good experience with the stay with the hotel, Staffs are very warm welcome with the arrival. Room can access pool directly but a bit small size, overall is satisfied

Dear Mr. W., Thank you very much for taking the time to share your fantastic experience with us! We are really pleased to hear you felt welcome by the team and we hope to have the chance to welcoming you back here soon. with Grand regards, Apple

Basic and smelly

Customer review rating 4.4/5

Anonymous Friends - 16/08/2019 AccorHotels review

At check in, we were informed by that despite having requested two single beds, we had a queen bed, we asked about being moved to another room that had 2 single rooms but we were told no and to deal with it. If it had been 2 men sharing a room, I doubt they would of been expected to share a bed, but as we were two women, it was ok? The bathroom had no exhaust fan and as a result, there was mold in the shower. We couldn't have a bath as the plug didn't seal properly. The second last night, we were woken up by a staff member banging loudly on our door to give us our room service bill, this could of been slipped under the door or been delivered at a more reasonable hour ie 8am not 2am. The pool was tiny and once there was a couple of kids in there with their inflatable toys and water guns, it wasn't a relaxing experience. There wasn't enough sun umbrellas for the sunbeds, the cocktails were ridiculously overpriced and unpleasant to drink. The breakfast catered towards an Asian population and was repetitious. Also, the fact that people could and did smoke on the decking where people were eating their breakfast was disgusting. As a result of this, cigarette butts were left lying on the ground for people to step on. The staff in the club lounge (Pear and another lady), were amazing, very friendly and able to provide information on the local area. The staff at the front desk (women), were very helpful with booking tours for us. However, there wasn't much information provided on the activities to do in the surrounding area ie safe recommendations for beauty services, yoga, pilates or even the local shopping center (stumbled upon that by accident our last night there). The smell from the waste water treatment facility left a lot to be desired and if I had know that was opposite the hotel, I would of booked elsewhere.

Dear valued guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Phuket Patong. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Apple

Mr.

Customer review rating 4.4/5

Bundit A. Business - 15/08/2019 AccorHotels review

Extremely satisfied.

Dear Khun Bundit A., Thousand thanks for this wonderful review of our property! It is always a pleasure to hear a positive sentiment from our guests and we are grateful for your generous praise specially coming from a valued loyal guest. It will be great honour to welcome you back for many more pampering experience. Looking forward to your next visit soonest. Sincerely, Apple

Hospitality really good

Customer review rating 4.4/5

Bon Families - 06/08/2019 AccorHotels review

I want to compliment one member of your staff. I don't know her's name but she doing check-in when I am arrived July 27th at the VIP room. If you can, please give incentive to her because like her kind mind made your hotel image to good. Thanks.

Dear Mr.Bon, Many thanks for such a superb review of our property. We are delighted to note your satisfaction and will definitely thank Ms. Nampun for her attentiveness on your behalf. Thank you once again for choosing Grand Mercure and see you again in Phuket very soon! with Grand regards, Apple

It was our honeymoon and our overall experience was amazing. Thank you.

Customer review rating 4.4/5

Anonymous Couples - 01/08/2019 AccorHotels review

Everything was perfect, from the staff, to the buffet breakfast, swimming pool to our room which was the pool access room. I will definitely be coming again some day.

Dear valued guest, Thank you very much for such a wonderful review. I am pleased you enjoyed every bit of your stay and will compliment the team on your behalf, for their dedication and very attentive service. The deluxe Pool access rooms are in-demand and offer a unique retreat inside the resort. Once again, thank you for your time and for choosing Grand Mercure Phuket Patong! With grand regards, Apple

Very good

Customer review rating 4.4/5

Eugenie B. Families - 30/07/2019 AccorHotels review

We had lovely time staying there although the cleanliness could be better like, the room needs a good clean/scrub especially the bathroom walls.The phone line wasn’t working properly either.

Dear Ms.Eugenie B., Thank you very much for your comments! We are glad to hear you had a great time at the property and appreciate your constructive feedback which will be shared with respective department for immediate improvement. We hope to have the chance welcoming you back in a near future! Best Regards, Apple

great stay

Customer review rating 4.4/5

Denise T. Families - 30/07/2019 AccorHotels review

it was great. internet was great, room was great, aircon was great, and daily servicing of the room was great. If there was one criticism, then it would be the lack of tv channels to watch for english speaking people

Dear Ms. Denise t., Thank you very much for fabulous feedback! We are glad to hear you had a great time at the property and appreciate your recommendation on TV channel list. We have added the Australian Channel last year and the list will be adjusted to fit with client preference. We hope to have the chance welcoming you back here soon and please feel free to contact any of us should you need assistance. Best Regards, Apple

Brilliant.

Customer review rating 4.4/5

Gary T. Families - 26/07/2019 AccorHotels review

Absolutely brilliant

Very good and clean hotel

Customer review rating 4.4/5

Raymond L. G. W. Families - 24/07/2019 AccorHotels review

Very warm welcome when we first arrive, room was clean and tidy. Very comfortable stay. Wish to stay longer. Staff was nice and always helpful.

Dear Mr. Raymond L. G W, Many thanks for this very kind review of our property. It is always a pleasure to note our guest satisfaction and i will surely take this opportunity to thank our dedicated team for their helpful and friendly service. Very much looking forward to welcoming you back at Grand Mercure. with Grand regards, Apple

Pleasant and funvert

Customer review rating 4.4/5

Anonymous Friends - 23/07/2019 AccorHotels review

Very enjoyable. Staff so helpful and efficient

Dear valued guest, Thank you very much for your comments! We are glad to hear you had a great time at the property and found our team fantastic! We hope to have the chance welcoming you back in a near future! Best Regards, Apple
Customer review rating 4.4/5

Paul L. Families - 20/07/2019 AccorHotels review

We have a wonderful stay at Grand Mercure hotel Phuket. All the staffs are very friendly and polite. For sure, we will come again.

Dear Mr.Paul L., Thank you very much for your comments! We are glad to hear you had a great time at the property and satisfied with our warm hospitality. We hope to have the chance welcoming you back in a near future! Best Regards, Apple

Gorgeous hotel right in the centre of Patong

Customer review rating 4.4/5

Lee J. Couples - 19/07/2019 AccorHotels review

We had a lovely time in the hotel, the restaurant was fantastic, the pool and sun beds were great. We managed to have a spa treatment which was amazing. We will definitely be back, we have been to Patong many times and this is now our hotel of choice.

Dear Mr. Lee J., It was a pleasure to have you at Grand Mercure Phuket patong! We are happy to see that you thoroughly enjoyed many aspects of our hotel facilities. Rest assured that we will share your review with all our team members. Thank you for recommending us and we look forward to welcoming you back for many more exceptional experience! with Grand regards, Apple

Excellent stay

Customer review rating 4.4/5

Mukesh S. Couples - 17/07/2019 AccorHotels review

We were very happy to stay here. Staff at the front desk and also at the priority desk were extremely nice and did the check in smoothly. Very centrally located. Excellent poperty

Dear Mr. Mukesh s., Greetings from Grand Mercure Phuket Patong! We thank you very much for this wonderful review of our property. It gives us immense pleasure knowing that your stay among us has been a splendid one with the convenient location and attentiveness of our staff. Once again thank you and we hope to welcome you for another memorable holiday in the near future. Best regards, Apple

Best location

Customer review rating 4.4/5

Yt H. Solo - 15/07/2019 AccorHotels review

Staffs was so kind. Food was good. Especially, Hotel was located near the large shopping mall & famous restaurant. However swimming was a little small comparing with photos.

Dear Mr. YT H. Many thanks for the great review of our property! Your positive comments are very much appreciated and we are happy to know that our location, the food and the service from our team members fully met your expectations. It was a real pleasure to host you and we are already looking forward to welcoming you back! Best regards, Apple

excellent

Customer review rating 4.4/5

Jim S. Friends - 15/07/2019 AccorHotels review

5 star

Dear Mr. JIM S., Thank you very much for your comments! We are glad to hear you had a great time at the property. We hope to have the chance welcoming you back in a near future! Best Regards, Apple

Quite Good

Customer review rating 4.4/5

Serene Families - 14/07/2019 AccorHotels review

Good: 1)Rooms are clean and beautiful 2)The food is delicious 3)The pool is awesome 4)The service is great while the stuff are friendly and helpful ( we feel so good to get along with the Taiwanese stuff Annie ❤️So wonderful to meet people who speak the same language as us !) Of course , all of the stuffs are good either ! By the way,we really hope the light could be brighter ,cause the room is too dim . In conclusion, everything is good I would like to recommend the hotel for my friends thank you for giving us such a nice experience ~

Dear Ms.Serene , Thank you very much for sharing your experience with us We are glad to receive your compliments on our tasty food, room cleanliness, lovely pool and towards our staff members, especial Annie! Should your travels bring you back to Phuket, please feel free to contact any of us prior to your arrival. Sincerely, Apple

Stuff were very friendly, helpful and knolegable.

Customer review rating 4.4/5

Tatiana K. Families - 12/07/2019 AccorHotels review

Staff were very helpful. Food was good. With membership prices for food were very reasonable. Service was excellent compare to other hotels in Thailand.

Dear Ms.Tatiana k., Thousand thanks for your fabulous review! We are grateful for each of your comments and glad to hear you satisfied with our food and found our staff helpful. We hope to have the chance welcoming you back here soon and please feel free to contact any of us should you need assistance. Best regards, Apple

Excelletnt living experience in Patong Beach region, Phuket

Customer review rating 4.4/5

Z. J. Couples - 11/07/2019 AccorHotels review

Well, The service is quite nice and attendants in frontier are very friendly to guarantee you a quick settlement the moment you step into the lobby. The superior room, in which I've stayed, owns a quite good view of attached hotel great quality pools and gardens. Though I had all my meals outside in the street, the restaurants inside the hotel did provide a fantastic menu of local delicious as well international flavours. Based on all off those, I do suggest couples, families to take sincere considerations in staying at Grand Mercure Phuket Patong. Best regards, Z., J.

Good.

Customer review rating 4.4/5

Mary F. Couples - 11/07/2019 AccorHotels review

A little disappointed in the state of our bathroom, it didn’t feel very clean and the light was flickering and making a dangerous sound. The room itself was good, nice and clean and modern, however very disappointed in the size of the balcony. With the price we were paying I would of thought we could of at least had a nice outdoor seating on a balcony. Resort was beautiful, and buffet breakfast was fantastic. Just a little disappointed in the bounce pool bar atmosphere, it wasn’t very lively or inviting, which is to why we didn’t buy many drinks. Would of preferred some music playing and staff who actually looked like they enjoy what they are doing, maybe then we would of wanted to buy more drinks and enjoy ourselves. We were very unhappy with the amount of children in the adult pool, I understand there is a kids pool so maybe more signs need to be displayed about not having children in adult pool. I know this is a difficult issue to achieve but I’m very thankful that my husband and I were not on our honeymoon because this would of been a big issue for us.

Definitely will return back the next time

Customer review rating 4.4/5

Q. Families - 11/07/2019 AccorHotels review

Customer service is excellent. Kids centre is definitely one of the highlights.

Dear Ms.Q., Thank you very much for your comments! We are glad to hear you found our service team impressive and fond of our kids corner which we have just enlarged it and will provide more equipment and activities for children. We hope to have the chance welcoming you back in a near future! Best Regards, Apple
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