Grand Mercure Phuket Patong 5 stars

TripAdvisor rating 4.5/5 2,381 reviews
Grand Mercure Phuket Patong
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+ 27 Services
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Hotel extras

  • Only property where offers Pool Villa experience in Patong!

  • Blissful mind and joyful body at award-winning Ryn Spa

  • Creative themed meetings in various venues provide

  • My Kids : Spoil your kids with kids meals, fun activities and more

  • My Glass : Enjoy wine tasting and free flow beverage experience

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • HKTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Golf
  • Tennis
  • Beach and water sports
  • Bicycles rental
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Grand Mercure Phuket Patong

1 Soi Rat U Thit 200 Pi 2
Patong, Kathu, Phuket
Thailand 83150
83150
phuket
thailand

Tel: +6676231999

Fax: (+66)76/231998

Contact email

Check-in from 14h00

Check out up to 12h00

  • LOCAL BUS :   BANGKOK PHUKET PHUKET CITY

  • By plane

    HKT At 45km / 27.96 miles - Shuttle paying

GPS :7.888059, 98.29618

Our accommodations

Each room at Grand Mercure Phuket Patong features a 40' LCD satellite TV, sofa, mini bar, safe, bathroom with bathtub and/or shower, free WiFi access and stunning pool views. Connecting room options are also available on request. Our Deluxe Pool access room includes privileges such as express check-in and facilities like private sundeck and complimentary WIFI. Connecting and twin rooms are available upon request. Up to 2 adults and 1 child.

Superior 1 King Bed

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Superior 2 Single Beds

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Pool Access 1 King Bed

  • Max. number of persons: 2
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Pool Access 2 Single Beds

  • Max. number of persons: 2
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Superior Suite 1 King Bed

  • Max. number of persons: 3
  • Area: From 66
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Suite 1 King Bed

  • Max. number of persons: 3
  • Area: From 90
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

One Bedroom Pool Villa

  • Max. number of persons: 3
  • Area: From 115
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Two Bedroom Pool Villa

  • Max. number of persons: 5
  • Area: From 220
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

BUBBLES

Type of cuisine: International

The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CRAFT

Photo non contractuelle / Strictly non binding

Our Lounge Bar boasts the largest selection of draught, local and craft beers in Phuket and a wide selection of light snacks and tapas, with DJs spinning Jazz and RnB tunes daily.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOUNCE

Photo non contractuelle / Strictly non binding

Our Pool Bar is the perfect spot to relax while enjoying cocktails, fruit smoothies or Beers, alongside snacks, salads, sandwiches and pizzas. Happy Hours are available daily.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 265

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Grand Mercure Phuket Patong

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

5,108 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,381 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

LUXURY ACCOMODATION IN THE HEART OF PATONG

Customer review rating 4.4/5

Joe C. Couples - 08/11/2019 Confirmed reviews AccorHotels

From the moment we arrived to check out, this resort on prime location in the middle of Patong was nothing short of 5 star. The service was impeccable, nothing was to difficult for the staff. The luxurious pools with gardens surrounding the rooms were well maintained. Just to add value to this resort the service and treatments at the Ryn Spa were beyond expectations.

Dear Mr.Joe C., It makes us smile to learn that you had a great time with us. We are happy to know that you enjoyed many aspects of the hotel. We look forward to having the opportunity to be able to host you again in the near future! Sincerely, Apple

Great Hotel with very helpful staff and great location

Customer review rating 4.4/5

Shirley Friends - 07/11/2019 Confirmed reviews AccorHotels

I especially found the Staff to be very helpful with information, even the name of a tree was investigated for us. The breakfast was fantastic and the location was great. Shuttles provided were a bonus.

Dear Ms.Shirley, Thank you very much for sharing your experience with us! We are pleased to hear you had a good time at our property and found our staff very helpful and informative. We hope to have the chance welcoming you back here soon and please feel free to contact any of us should you need assistance. Best regards, Apple

Great Hotel

Customer review rating 4.4/5

Nini Couples - 07/11/2019 Confirmed reviews AccorHotels

I had the best time staying at this hotel . It was close to everything we needed. The beach , food, and night life . The rooms were clean , the breakfast buffet was delicious . The entire hotel staff were so nice .

Dear Ms.Nini, Thousand thanks for your fabulous review! We are grateful for each of your comments and glad to hear you had a great time at our property. We hope to have the chance welcoming you back here soon and please feel free to contact any of us should you need assistance. Sincerely, Apple

Wonderful Stay!

Customer review rating 4.4/5

G. Friends - 07/11/2019 Confirmed reviews AccorHotels

Very clean hotel. Very strategic as most of the places were at walking distance. Friendly staffs. Definitely a five star from me!

Dear Ms. G. Thank you very much for taking the time to share your fantastic experience with us! We are really pleased to hear you enjoyed friendliness of the team and the convenient location. We hope to have the chance to welcoming you back here soon. with Grand regards, Apple

Staff were extremely friendly and the hotel was always clean and beautifully presented

Customer review rating 4.4/5

Erin Couples - 06/11/2019 Confirmed reviews AccorHotels

The staff were always approachable and ready to assist their guests whenever we needed. The buffet breakfast was excellent, lots of variety and continually added fresh food. Our room was a little small however it was all we needed. It was cleaned and made up everyday early and water was always provided. The pool access room was great however we didn’t see much natural light in the mornings. Bed was very comfortable and air conditioner worked excellent. The location was brilliant -centrally located in the heart of Patong and walking distance to plenty of restaurants and shopping.

Dear Ms.Erin, Thank you very much for sharing such a wonderful review! It is always very encouraging to see guests enjoying our facilities, not only our room, or location but also our breakfast, cleanliness and hospitality of our staff. Looking forward to welcoming you back anytime soon! Best regards, Apple

Good family hotel

Customer review rating 4.4/5

Sharina Families - 05/11/2019 Confirmed reviews AccorHotels

Overall hotel facilities and room are nice. Love the kids club and the friendly staffs! Personally, I did enjoye the complimentary tea time and the space.

Dear Ms. Sharina, Thank you very much for your comments! We are glad to hear you had enjoyed our tea arrangement and found our team fantastic! We are already looking for your return and to have the chance to pamper you and your family next year. Should there be anything you would like us to take care of prior to your next stay, please let us know. Best Regards, Apple

Amazing

Customer review rating 4.4/5

Noudeng Couples - 04/11/2019 Confirmed reviews AccorHotels

Fantastic

Dear Ms.Noudeng, Thank you very much for taking the time to let us know about your wonderful experience following your recent stay at our property! We hope to have the chance welcoming you back in a near future! Best regards, Apple

Relaxed and stress free

Customer review rating 4.4/5

Terrence M. Families - 03/11/2019 Confirmed reviews AccorHotels

As always our family of 10adults 1 infant had a very relaxing stress free stay. We were all looked after from the time of booking until checkout by the wonderful staff and that’s why we continue to return year after year.

Dear Mr. Terrence M., We would like to express our gratitude for your on-going support to our property and for taking the time to share your experience with fellow travelers! Knowing we have managed once again to make your stay fantastic makes our job worthwhile and leads us to believe we have fulfilled our mission in creating memorable experiences. We are already looking for your return and to have the chance to pamper you and your family next year. Should there be anything you would like us to take care of prior to your next stay, please let us know. Sincerely, Apple

Wonderful and relaxing!

Customer review rating 4.4/5

Zanariah G. Couples - 31/10/2019 Confirmed reviews AccorHotels

We enjoyed our stay and was grateful for the surprise birthday wish gesture done for my partner =)

Dear Ms. Zanariah G., Thank you very much for taking the time to share your fantastic experience with us! We are really pleased to hear you were impressed by attentive service from our team and we hope to have the chance to welcoming you back here soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apple

Lovely facilities but frustrating setup.

Customer review rating 4.4/5

Tara Couples - 28/10/2019 Confirmed reviews AccorHotels

Love the room, great location, friendly/professional staff, however we were very frustrated with the use and location of the kids pool. We did make complaints about the noise and lack of parental control but it shouldn’t be up to use to complain for something to be done. If you are going to market yourself as an upmarket hotel then you need to cater for the rest and relaxation of your guests, screaming kids and parents do not help.

Dear Ms.Tara, Thank you for taking the time to tell us about your experience at the Grand Mercure Phuket Patong. We are glad to hear you enjoyed our facilities and impressed by service from our dedicated team, yet we are sorry that your experience at the kid pool did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Apple

Good value and convenient

Customer review rating 4.4/5

Kevin /. K. Couples - 28/10/2019 Confirmed reviews AccorHotels

Great service staff excellent rooms could do with just a little renovation

Dear Mr. Kevin / k., Thank you very much for your comments! We are glad to hear you had a great time at the property and found our team fantastic! We hope to have the chance welcoming you back in a near future! Best Regards, Apple

Great Place, Great Service and most importantly Great People working at the hotel.

Customer review rating 4.4/5

Robin S. Families - 25/10/2019 Confirmed reviews AccorHotels

I feel comfortable and well treated.

Dear Mr. Robin S., We would like to express our gratitude for your on-going support to our property and for taking the time to share your experience with fellow travelers! Knowing we have managed once again to make your stay fantastic makes our job worthwhile and leads us to believe we have fulfilled our mission in creating memorable experiences. We are already looking for your return and to have the chance to pamper you and your family next year. Should there be anything you would like us to take care of prior to your next stay, please let us know. Sincerely, Apple

Mr

Customer review rating 4.4/5

Jeff Couples - 23/10/2019 Confirmed reviews AccorHotels

Great but for the damp bed when we arrived.

Dear Mr. Jeffery Cooper, Thank you for taking the time to tell us about your experience at the Grand Mercure Phuket Patong. Please allow me to express my sincerest apologies in regards to damp bed. We will follow up on this and take necessary actions to assure this will not happen again in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie

Couldn't have picked better

Customer review rating 4.4/5

Shawn C. Solo - 22/10/2019 Confirmed reviews AccorHotels

The overall environment and atmosphere of the hotel was very welcoming and comfortable which I needed for my long awaited vacation.

Dear Mr. Shawn C., Thank you very much for sharing your positive feedback with us! We are delighted to hear you had comfortable and we were able to reach your expectations. Should you require any arrangements prior to your next visit, please feel free to contact us directly, we will be happy to assist you. Best regards, Apple

verry good

Customer review rating 4.4/5

J. K. W. Friends - 22/10/2019 Confirmed reviews AccorHotels

wonderful experience

Dear Kyewon J., Thank you very much for taking the time to share your fantastic experience with us! We are glad to hear you had a great time at our property. We hope to have the chance to welcoming you back here soon. Sincerely, Apple

Excellent

Customer review rating 4.4/5

Rns Couples - 21/10/2019 Confirmed reviews AccorHotels

Wonderful and very thoughtful.

Dear Ms. RNS, Thank you very much for your comments! We are glad to hear you had a great time at the property and found our team fantastic! We hope to have the chance welcoming you back in a near future! Best Regards, Apple

Great hotel with great hospitality

Customer review rating 4.4/5

R G. Families - 21/10/2019 Confirmed reviews AccorHotels

Highly recommended place. Spent 5 days in this resort from 14-18 Oct 2019 fully satisfied with the customer service from ground level, reception to any staff(s). I must say all staff(s) are well trained and always welcome you with smiles and without discrimination, which makes you feel like home. Very Friendly and attentive staffs, no matter whom you meet always greet you with smile and folding hand “Sawasde ka!“. I myself being in a hospitality business feel this is the only place where all are treated as same. It’s kind of resort where you will be fully satisfied with the customer service and their hospitality, pools, bars, restaurants, facilities etc. It’s not good to mention particulars names here but I would like to thankful to the lady at reception name Ann and lady with moles(Sorry all the staff(s) are Great)) sorry I just got chance to deal with them. Great receptionist and host. Spent beautiful late nights at Craft Bar with the very attentive ladies named Dao & Kate who has smiling face service all the time. It’s not fair to mention lady named F. Apple from kid corner, Amazing help us to do baby siting for us with great care where my stubborn baby manage to cope with her. All evaluations 5 stars is nothing to this resort deserve more than that, if it’s come to service, hospitality, greetings, facilities..... well trained staff(s) ! Keep it up ! I’m sure guest like me (who’s from hospitality industry) will always appreciate and like the service they provide and serve.I will highly recommend this resort for families, couples...with bet on it blindly, and love to stay again and again in future. Cheers. . khob-kun-Krub With Love From G. Families.

Sawasdee ka, Mr.R G., We very much appreciate your wonderful detailed review on your stay at the Grand Mercure Phuket Patong. There is nothing more encouraging than knowing you found yourselves extremely comfortable in the resort thanks to the special attentions and the friendliness of our dedicated team and I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for placing your trust in our hospitality; we are sincerely looking forward to pampering you again. Please feel free to contact any of us, we will be pleased to assist you with any arrangements you may need! Sincerely, Apple
Customer review rating 4.4/5

Linda Couples - 20/10/2019 Confirmed reviews AccorHotels

Hotel loction very convenient ,patong nightlife bangla street is near by . Staff so helpful. I will recommend to my friend.

Dear Ms. Linda, Thank you very much for your comments and recommending us! We are glad to hear you had a great time at the property and found our team fantastic! We hope to have the chance welcoming you back in a near future! Best Regards, Apple

Amazing

Customer review rating 4.4/5

Michael F. Solo - 18/10/2019 Confirmed reviews AccorHotels

The staff were excellent and friendly, my suite was fantastic with a nice balcony and view.

Dear Mr. Michael F., We would like to express our gratitude for your on-going support to our property and for taking the time to share your experience with fellow travelers! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apple
Customer review rating 4.4/5

Wei H. C. Friends - 18/10/2019 Confirmed reviews AccorHotels

While checking in, clerk did not make us very satisfied 4 stars rated

Dear Wei-Hua C., Thank you very much for sharing your experience after recent stay with us! We are really sorry about the issues arose and you have had to go through and we can ensure you that all necessary actions will be taken immediately. Nonetheless, we hope you will give us a second chance and visit us again the future. We remain at your entire disposition shall you need any assistance. Sincerely, Apple
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