Hotel - Grand Mercure Phuket Patong
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Phuket Patong

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4.5/5 1,602 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • HKT
  • Languages spoken at the hotel
    • French
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
  • Bicycle hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/24
    • Opening hours : Week-end 24/24

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Each room at Grand Mercure Phuket Patong features a 40' LCD satellite TV, sofa, mini bar, safe, bathroom with bathtub and/or shower, free WiFi access and stunning pool views. Connecting room options are also available on request.Our Deluxe Pool access room includes privileges such as express check-in and facilities like private sundeck and complimentary WIFI. Connecting and twin rooms are available upon request. Up to 2 adults and 1 child.

  • 314 rooms
  • 100 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Video games on TV in room
    • Manual temperature control
    • Crib on request
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 3,116 reviews

Our guest reviews for Grand Mercure Phuket Patong

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,602 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Solo travel - 15/01/2018
« GREAT STAY »

Stayed at the Grand Mercure Phuket Patong from 9-12 Jan 2017. Was an enjoyable break. Hotel is well located, near the Patong area, full of activities. It is within walking distance to the beach. Being an Accor Platinum Member, was accorded free upgrade to the suite . .. was great. Very spacious, with a big verandah. The bath room had specially made Elle Spa body wash and shampoo. The breakfast and dinner spreads were of very good standard. Staff members were very friendly indeed. Compliments to Mr Song Shan, Experience Manager, for accepting my feedback on the Club Lounge. Appreciate the chat with to Mr Sebastian Tronchet, General Manager, who enquired about my stay and gave me an update of Le Club developments in Phuket and in Thailand. I would also like to thank Bond, Front Office Manager, for going out of the way to facilitate my use of the Business Centre. Great place to stay,

AccorHotels certified review
Teri L. Friends - 12/01/2018
« Excellent stay »

It was a very pleasant and wonderful stay at Grand Mercure. The staff are very courteous . I would like to commend few staff for their excellent service, they are Jern Jern and Pimmy (not sure if I got her name correctly, she escorted me to the hotel room on my arrival). Also, special appreciation to Sebastien, the General Manager for going the extra miles to ensure a smooth check in and a pleasant stay at Grand Mercure. I am very satisfied with all the service and facilities at Grand Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teri L., Thank you very much for taking your valuable time to share your thoughts with us following your recent stay. We are delighted to hear we managed to exceed your expectations in every aspects of your stay and specially thanks to Jern Jern and Pimmy's hospitality! Again, thank you for your kind compliments you had given us. Should you need to arrange anything prior to your next visit, please do not hesitate to contact our team directly, we would be glad to assist with any arrangements you may need. Best regards, Valentine

AccorHotels certified review
Shannon Couples - 11/01/2018
« Would definitely stay again »

Staff were friendly and went above and beyond for us during our stay. The pool was incredible and we loved the pool access room, room was clean and comfortable. We also loved the breakfast buffet and happy hour was fantastic! Highly recommend the passion fruit mojito.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shannon, Many thanks for taking the time to write this wonderful review! It was such pleasure having you here and learning you enjoyed yourselves so much made our day! Also, we are pleased to hear that you found our signature Passion Fruit Mojito to be a must! We are sincerely looking forward to pampering you again in near future. Please do not hesitate to contact us directly, our team will be pleased to assist you with any arrangements. With Grand Regards, Valentine

AccorHotels certified review
Billy Y. Couples - 09/01/2018
« Happy, Very Satisfactory »

This stay at Grand Mercure was very enjoyable, with good quiet environment. I want to express my gratitude especially to Ms Fang during check-in and Ms Sita during check-out.  Both ladies are very helpful, patient and understanding.  All other staff members at Pool, Bubble, Chouchou, Grand Club are also very nice and cheerful.  Services is the key differentiation between good hotels and very good hotels and Grand Mercure achieved high.  I certainly will visit again.  PS... there are many little flies/ midges around the poolside area that sometimes annoying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Billy Y., Many thanks for this wonderful review! We are all really happy to know you had a great experience with us and that above all you appreciated our sincere hospitality and the personalized approach of Sita and Fang. We have also noted your comments concerning the flies near the pool, thank you for sharing and giving us the chance to improve. Indeed, we are already looking forward to your return and please feel free to contact us should there be anything you would like us to take care of prior to your next stay! With Grand Regards, Valentine

AccorHotels certified review
Amy Friends - 09/01/2018
« amazing atmosphere and facilities surrounded by friendly staff »

Warm welcome by staff and accommodating to include request for an extra bed and DVD player. Pool facilities, buffet breakfast and spa facilities were beyond expectation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy, Thank you very much for sharing your positive feedback with us! We are delighted to learn we were able to exceed your expectations by providing you with an excellent service and a variety of facilities. Your comments have been shared with the rest of the team who are delighted and already waiting for your return! In the meantime, should you need any assistance, please feel free to contact any of us. Best Regards, Valentine

AccorHotels certified review
Victor E. Friends - 08/01/2018
« The best experience received by your employee Ms. Sita »

It was amazing!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victor E., Thank you very much for your wonderful comment about your stay and the professionalism of Sita! We are really pleased to hear this feedback and rest assured that we will pass on your warmest regards to her. We all hope to have the chance welcoming you back at the property in a near future! With Grand Regards, Valentine

AccorHotels certified review
Ray F. Couples - 08/01/2018
« A Superb relaxing atmosphere filled with smiles and ever willing assistance »

Our recent experience staying at the hotel was one we will not easily forget. The accommodation was excellent combined with facilities, dining experiences and welcoming hospitable staff. Location was excellent and within reach of local day to day Patong. Only one slight hiccup with the room (musty and mouldy smell which was overpowering ) and that was quickly remedied within 2 hours of our complaint. Overall excellent.

AccorHotels certified review
Vj Friends - 05/01/2018
« Very good »

It’ was good staff was very friendly and location was awesome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vj, Thank you very much for your comments! We are happy to learn you had a very good stay with us. Please feel free to contact us any time should you wish to visit us again in the future! Best regards, Valentine

AccorHotels certified review
Roberto Solo - 05/01/2018
« Roberto »

Extermly good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roberto, Thank you very much for taking the time to give us your feedback following your stay at our property! We are pleased to know you had an extremely good stay with us and we are all looking forward to your return. In the meantime, should you need any assistance, please feel free to contact us! Best regards, Valentine

AccorHotels certified review
Brendon R. Couples - 05/01/2018
« Relaxing »

Great poolside room. Rooms didn’t get serviced daily and lacking towels. Phone to reception etc often didn’t work

AccorHotels certified review
Jane B. Families - 05/01/2018
« Absolutely fantastic. I cannot wait to return to this hotel. »

From the moment we arrived until the day we sadly had to leave to go home, the experience at The Grand Mercure in Patong was just outstanding. The hotel is in a great location, just a few minutes walk to the beach and surrounded by shops, and restaurants. It is very peaceful though, despite being in the thick of it all. The staff were so helpful, polite and courteous. The room was excellent, so comfortable and the standard of the cleaning was faultless. The pool was really lovely and not over crowded. Now we come to the Breakfast.. well...where do I start? A feast for a King (or Queen).. from freshly squeezed juices, freshly made pancakes, waffles and eggs prepared in front of you, to Indian, Chinese, Salads with delicious dressings, fresh fruit and an array of pastries, croissants and bread. It is certainly the best Breakfast I have ever had on holiday. I cannot recommend this hotel enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JANE BRIMBLE, Thank you very much for your feedback regarding your recent stay at our property! We are beyond happy to know you enjoyed your holidays! All your compliments have been shared with the team and we’re truly honored to receive such kind words! Should you wish to return to our property, we would be pleased to assist in any arrangements you may have. With Grand Regards, Valentine

AccorHotels certified review
Tina M. Families - 04/01/2018
« Miss »

The staff were very friendly and accommodating. Room was spacious. Breakfast was great and so was the location of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tina M, Thank you very much for taking the time to let us know about your experience at the Grand Mercure Phuket Patong! We are really pleased to hear you had a really nice stay at our property and enjoyed the friendliness of our team members, the comfort of our rooms and as well the breakfast spread. We hope to have the chance welcoming you back in a near future! Best regards, Valentine

AccorHotels certified review
Vishant B. Families - 04/01/2018
« Pretty Good but falls short of a quality customer experience. »

I enjoyed the stay and the location. I did find the front desk wait times and responsiveness to be sluggish. Breakfast and food quality were excellent. The check out took for ever and we had to call porter to get our bags from room multiple times. Sometimes music was too loud. Rooms were nice and staff was courteous. We had two rooms and every so often we would get a nauseous gutter like smell that made it hard to breathe in the second room. Overall I would recommend except for the issues I mentioned.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vishant B., Thank you very much for taking the time to share your experience with us! We are thankful for your kind words and also for your input and feedback. We have passed on your comments to our Front Desk team to improve their effectiveness and our service. Please feel free to let us know should your travels bring you back to Phuket! Best regards, Valentine

AccorHotels certified review
Prasad Families - 03/01/2018
« Great service »

I was with family for 3 nights. Convenient location, clean and comfortable room with every way. Great service as well. Swimming pool was not temperature controlled and since its Dec and weather was coll we couldn't enjoy the pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Prasad, Thank you very much for your recent visit to the Grand Mercure Phuket Patong and for having taken the time to let us know about your experience. It is indeed very encouraging to learn your positive comments of our property and the great service extended by our team. Pease feel free to let us know if your travels bring you back to Phuket, we would be glad to welcoming you back! With Grand Regards, Valentine

AccorHotels certified review
Yan Families - 02/01/2018
« good »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chun Yan L., We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valentine

AccorHotels certified review
Varun T. Families - 01/01/2018
« Family Christmas holiday. Wonderful »

Absolutely amazing. General manager Sebastien Tronchet has created a wonderful and harmonious ambiance at the hotel. Resort which feels home. F&B staff friendly and professional. Centrally located in Patong but peacefully tucked away if your seeking peace. Top draw hotel with a very nice pool. Rooms nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Varun T., We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valentine

AccorHotels certified review
Cfc Couples - 31/12/2017
« Professionally run hotel »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ciaran C., We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valentine

AccorHotels certified review
Diah Families - 29/12/2017
« SUPERB »

Overall I totally enjoyed my stays here with my family. From the moment we step in into the hotel till the moment we step out from the hotel everything is so smooth. All the workers were so friendly and customer oriented, always smiling, giving greetings and rendering help when needed regardless which deployment they are may it be the receptionist, housekeeping, the restaurant servers, the cashier at the hotel shops, the shuttle driver, concierge almost whoever that we meet in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdul Wahab Rusydiah Binte, We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valentine

AccorHotels certified review
Ran L. Families - 27/12/2017
« just amazing »

Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ran l., We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relations team

AccorHotels certified review
Sukhpaul S. P. Couples - 26/12/2017
« Excellent property and staff »

Best pools of any Phuket hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sukhpaul Singh P., We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valentine

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