Hotel - Grand Mercure Phuket Patong
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Grand Mercure Hotel

Grand Mercure Phuket Patong

1 Soi Ratuthit 200 Pi 2 Road  Patong Beach Kathu District 
83150  PHUKET
THAILAND

1,492 reviews
TripAdvisor Rating Based on 1,492 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air Conditioning
  • HKT
  • Languages spoken at the hotel
    • French
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
  • Bicycle hire facilities

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/24
    • Opening hours : Week-end 24/24

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Each room at Grand Mercure Phuket Patong features a 40' LCD satellite TV, sofa, mini bar, safe, bathroom with bathtub and/or shower, free WiFi access and stunning pool views. Connecting room options are also available on request.Our Deluxe Pool access room includes privileges such as express check-in and facilities like private sundeck and complimentary WIFI. Connecting and twin rooms are available upon request. Up to 2 adults and 1 child.

  • 314 rooms
  • 100 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Video games on TV in room
    • Manual temperature control
    • Crib on request
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,612 reviews

Our guest reviews for Grand Mercure Phuket Patong

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,492 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Sharon K. Couples - 17/08/2017
« Wonderful Hote, highly recommended »

This is our first stay at Grand Mercure in Phuket and we're impressed. Hotel premise is very clean and we greatly appreciate the sweet surprise from the Management to offer us a chocolate cake dessert to celebrate our anniversary. We also love the food spread at lounge room. Positive: 1. Restaurant: Breakfast spread is true Mercure style, very fresh and good variety across all categories. 2. Pool area: Water and pool premise is very clean and well maintained. 3. Room service: Food standard is exceptionally unbelievable. 4. Housekeeping: Housekeeping lady is very good, does her job well. She observed that I use quite a fair bit of shampoo after 2 days, and she proactively gave me more bottles on the 3rd day). I'm impressed with her initiative! I'd also like to give some suggestions and feedback for your review: 1. Restaurant can be improved with a signage to say "Please wait to be seated". Many of the Chinese and Koreans may not be accustomed to the culture, so this may help the restaurant to better manage the morning peak period as many guests like to barge in and look for their own tables. I do like the "Bon Apetit" and 'Good morning" coaster on table to indicate if table is taken. However, Asian guests may not understand, so is good to have dual language on the coaster. During one morning, I observed that a Chinese lady was seated alone, and when she returned to her table, it was taken up by another Chinese family. She was too shy to inform them, and had to approach other tables if she could share a seat. 2. Another suggestion is to control the crowd with Breakfast coupon (although it's not really necessary in most countries). The reason for this suggestion is that I noticed that at Restaurant reception, the Manager and staff will cross check the room guests # for paid breakfast before leading them to table. I notice that some families came in by 3 pax, and after they finish their meals, they swap people at the same breakfast table. I highly suspect that they did not pre-pay for breakfast. This loop-hole could be resolved if the Management issue breakfast coupons. Above are my suggestions for our consideration. Overall, this is a great hotel, and I would surely return for the room with direct pool access. thank you for making my stay an enjoyable one.

AccorHotels certified review
Norman. B. Friends - 16/08/2017
« Fantastic »

Friendly staff , very clean and modern facilitys

AccorHotels certified review
Jonathan D. Families - 15/08/2017
« genial »

genial

AccorHotels certified review
Haogang J. Couples - 11/08/2017
« Fantastic »

The hotel has very beautiful scene and useful facilities. The services is great. The transportation is also convenient.

AccorHotels certified review
Michael B. Families - 11/08/2017
« Great service, comfortable rooms, great restaurant, very accommodating, simply excellent »

Everyone on staff was friendly and helpful. We felt like we were always in good hands. The rooms were comfortable, clean and well appointed. Highly recommend!

AccorHotels certified review
Keith S. Couples - 10/08/2017
« Great staff, great facility, right in the centre of all the action »

Very helpful staff and great villa. Thank you. We thoroughly enjoyed our stay and both of us were able to relax completely.

AccorHotels certified review
Tania R. Couples - 07/08/2017
« Best Hotel in Patong »

We have stayed at the Grand Mercure Patong a few times now and enjoyed very experience. As an Accor member we are looked after very well. Patong itself can get a bit much sometimes bit, when you enter this hotel, Patong is out of mind and out of sight.

AccorHotels certified review
Raj G. Couples - 03/08/2017
« One of the best hotels I've ever stayed in . »

From the moment we entered the hotel , the staff were extremely attentetive , warm and welcoming . This did not change throughout our stay . On arrival we were greeted with cold towels and soft drink . Checking in was super efficient and was hassle free . Our room was immaculate , very clean and spacious . All the staff from reception , maids, to bar and restaurant staff were very accomadating and nothing was too much troublr for them . In fact they went above and beyond customer service . The holiday was an early birthday present for my partner and on arrival to our room , there was an arrangement of flowers on the bed saying Happy Birthday and a birthday cake . I cannot fault the hotel one bit and would recommend it to anyone . I look forward to visting again .

AccorHotels certified review
Madeline B. Friends - 01/08/2017
« Absolutely amazing service »

Fantastic service, meals were beautiful, affordable and the staff were friendly, helpful and such lovely people to talk to, always smiling and very approachable. Would recommend to everyone and would definetly come back soon!

AccorHotels certified review
David O. K. S. Couples - 30/07/2017
« Mr. David O. »

It was a very pleasant and warming experience. Both my wife and me enjoyed the stay throughout. From the reception warm welcome from (Nod and Sita) to the dinning experience with Wat and Paul very great. Just a few pointers to note: 1. The limo service from airport was bad. Not on time pick up. Driver keeps chatting with his friend who he drops off halfway. Driver also keeps chatting on the phone and looking at messages. This is very dangerous and i cant relax the whole journey. 2. The house keeping request took kind of long, after 3 phone calls then they deliver the ashtray. 3. The spa was great, only thing is that the discount, voucher and pricing was not clear and the staff there was also confused. Seems like Le Club Accorhotels member's benefits are worse off then walk in customers. Generally, we enjoyed ourselves and looking forward for the next stay. Cheers

AccorHotels certified review
Anonymous Friends - 27/07/2017
« Fantastic hotel with great service and quality »

The hotel is beautiful and offers great service and very friendly staff who will always try and accommodate your needs. It is quiet and out of the way but close enough to all the shops and beach. The shower/bath area was quite small though and the lighting in the room wasn't great for getting ready for nights out. I'd maybe expected better with a separate shower without having to clamber over a large bath side every time I wanted to shower. It also wasn't designed great as there would always be lots of water that escaped onto the floor. Not quite what I'd expect for a 5* complex. We also had friends in Thailand and were disappointed that there was such an extortionate cost (1500 Baht per visitor) just for having them come into the complex, they weren't even staying over and just came to visit. This was embarrassing as we had to decide wether we could afford to have our friends come into the room. Breakfast was also poorly organised and we ended up waiting some time just to be seated and then when we were seated we got up to get food and someone else ended up being seated where we were, this happened twice! There should've been a better system as we were two people and waited some time whereas they were calling groups of four to the front when they had only just arrived which seemed very unfair. However, these things aside the hotel really is lovely and the staff were very pleasant. The room service was great and the cleaning was exceptional, when requested.

AccorHotels certified review
Molly S. Couples - 26/07/2017
« Amazing one week in paradise »

I was extremely impressed with the service of all staff. They hold a happy and helpful attitude. I never wanted to leave. Our room was cleaned everyday, the buffet breakfast had everything I could ever hope for, the pool was always clean, the hotel space facilities were relaxing and immaculate. I would recommend the grand mecure to anyone visiting Thailand. It was nothing short of perfection from the moment we arrived to when we were getting our bags packed in the car to leave.

AccorHotels certified review
Erik Solo - 25/07/2017
« Great Stay »

I booked through Expedia and was VERY happy with the hotel when I arrived. Great staff, clean and quiet hotel, great services. Close but not too close to hustle and bustle.

AccorHotels certified review
Mrs R. Families - 24/07/2017
« nice staff and food »

it was great , Best checkin process ive every had , very nice staff and food we wish the kids area was bigger with more toys , that's why we really didn't take our daughter in there to much as it was so small and old toys we would definitely be coming back

AccorHotels certified review
Gurdip S. N. Couples - 24/07/2017
« A bag full of Memories to cherish. A Villa I would like to call Home. »

Right from me booking this hotel to getting there, all my needs were rightly taken care off by the staff. The booking was through the Accor Site and was smooth as always. I always book a few activities in and around the city I stay in. So I shot them a few emails and I got a prompt reply with all the options I had with their relevant price details. Asked them to book the same and they promptly agreed with the convenience of paying once I reach the hotel. My Airport Pick up and Drop was also arranged for the hotel with a post payment option. On arrival, the check in was smooth and fast. My invoices and bookings were in place. So were my check in forms. All I had to do was sign. The Villa I had booked was heavenly. The private pool in my villa was clean and the whole decor in the room was spot on. Kudos to the Housekeeping team. The GRE Mrs. Sita was very very helpful. The general manager was also very welcoming with a personal hand written note. My pickups for the activities were on time. The breakfast was good. Sadly I missed the buffet as we were leaving a day before it was scheduled for. But we did order from the room service and the food was heavenly. Took a dip in the main pool too and had their Signature Mojito, three to be honest. Their Long Island was also brilliant. I had even booked a fine dinner at one of their sister properties and the staff at Grand Mecure arranged everything related to that too. The hotel is perfectly located near the main market. We hardly had to move outside the 2 km radius. Shopped like a freak and came back home with a bag full of clothes and memories.

AccorHotels certified review
Minniski Couples - 23/07/2017
« relaxed luxury »

Relaxing, great customer service and attention to detail. Made to feel so special!

AccorHotels certified review
L. J. T. G. Couples - 23/07/2017
« Birthday celebration »

We are very happy during our stay thk you for the room deco and complimentary cake and all the staff are very polite and always put on a smile. We definitely will recommend this hotel to all our friends.

AccorHotels certified review
Jane Families - 23/07/2017
« Nice pool villa and lovely staff »

Thank you so much for taking care of our family , everystaff nice and smiling especially staff at the kid club, my daughter like her so much and she enjoy the activity for the kid , The room comfortable and clean , and VIP access is lovely xx Will come back to stay again soon xx

AccorHotels certified review
Anonymous Couples - 22/07/2017
« Few cleaning problems »

Our stay was good we came for honeymoon we were told we would get petals n special treatment we didn't receive this. We had to ring several time about house keeping taking towels n not putting in clean ones or not re sticking mini bar.

AccorHotels certified review
Regine Couples - 20/07/2017
« Great staycation »

Expect cleaner bathroom and towels hook near the shower area. Noted stained cups and drinking glasses and ants on the mini bar table and writing table. Nonetheless, we had great staycation at your hotel and love the hospitality provided by your staff - Courteous and cheerful smiles :) Keep it up!

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