Hotel - Grand Mercure Phuket Patong
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Phuket Patong

4.5/5 1,902 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • HKT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Tennis  (Nearby)
    • Outdoor tennis court
    • Tennis
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Jet skiing
    • Pedal boat
  • Bicycles rental


  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/24
    • Opening hours : Week-end 24/24

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Each room at Grand Mercure Phuket Patong features a 40' LCD satellite TV, sofa, mini bar, safe, bathroom with bathtub and/or shower, free WiFi access and stunning pool views. Connecting room options are also available on request.Our Deluxe Pool access room includes privileges such as express check-in and facilities like private sundeck and complimentary WIFI. Connecting and twin rooms are available upon request. Up to 2 adults and 1 child.

  • 314 rooms
  • 100 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Video games on TV in room
    • Manual temperature control
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 4,087 reviews

Our guest reviews for Grand Mercure Phuket Patong

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,902 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Frank S. Couples - 09/11/2018 AccorHotels certified review
« Very good breakfast and nice room »

Early check in is very convenient to us. But dinner is a little bit disappointed.

Therese Couples - 08/11/2018 AccorHotels certified review
« Amazing »

Warm, welcoming, Relaxing and friendly

Tony B. Couples - 08/11/2018 AccorHotels certified review
« Average at best »

Day 2 - first impressions Checkin and public areas very good. BUT It’s just ok. Average for price paid. Villa location and access was an after thought, no direct route to main building. Feels like a service access, full of trip hazards. Very poorly lite. Private pool disappointing, noisy pump 24/7, pool half empty. Breakfast selection was good, not enough staff, wait for service. Night staff very abrupt Housekeeping excellent, villa very clean. WiFi is very good

Jennifer B. Couples - 08/11/2018 AccorHotels certified review
« Wonderful place and amazing atmosphere »

We loved the service provided to us during our stay, each staff member we encountered was wonderful and very friendly. The hotel was amazing, all the details we thought were perfect.

Wu H. N. Couples - 08/11/2018 AccorHotels certified review
« Most relax place I have ever been to »

I think from the moment I arrived the hotel, I felt in love with it. The staffs were super friendly and provided the best service I have ever seen before. The massage was super amazing. The food was so delicious. I will come back for sure. I hope I can try to poolside villa next time.

Angela S. Couples - 07/11/2018 AccorHotels certified review
« Fantastic »

Nothing was to much trouble

Maria R. C. Friends - 06/11/2018 AccorHotels certified review
« Happy Member »

I especially liked the room we booked and exactly what i pictured and expected. Location of the hotel is perfect and very near everything we would like to explore - restaurants, market, shops, fruit stand etc. Beautiful hotel and amazingly beautiful staff.

Renato T. Families - 05/11/2018 AccorHotels certified review
« Relaxing »

Very polite staff and extremely helpful

Jennifer Families - 04/11/2018 AccorHotels certified review
« Lovely hotel, excellent location, friendly staff and best Seafood buffet in Phuket »

I stayed with my family for 7 days and was very impressed with service and overall facilities. I was told it is quite a new hotel (approx. 4 years old) and very reasonable in value. Pool was clean and very inviting although it can be quite noisy when it is full capacity. Rooms were lovely and clean, rooms near pool area can be quite noisy so if you want a bit of peace and quiet best ask for rooms either upper floor or away from pool area. Friday seafood buffet was the best buffet my family had ever had and very reasonable in price. I would definitely go back to Grand Mercure on my next trip to Phuket.

Frank B. Couples - 04/11/2018 AccorHotels certified review
« Lord everything about it »

Lovely staff very clean 2nd time I stayed there will stay again great position

Vivian T. Families - 04/11/2018 AccorHotels certified review
« our stay at the hotel was fabulous. »

The people who works at the hotel are friendly, approachable & attends to the needs of the guest. We will recommend grand mercure to friends & relatives who are visiting phuket in the near future.

Jemma &. T. Couples - 02/11/2018 AccorHotels certified review
« Relaxing »

It was lovely. The hotel is beautiful, staff are all really pleasant and the pool area was very inviting and comfortable.

Savio Friends - 02/11/2018 AccorHotels certified review

It was great !!! We had a very relaxing holiday and staff were very courteous and friendly . They were very helpful as well !! 5 Star experience !!

St Families - 02/11/2018 AccorHotels certified review
« Beautifully designed hotel and proud staff. »

All the team were personable and helpful. the

Ross J. Families - 01/11/2018 AccorHotels certified review
« Really wanted to be wowed by this hotel - unfortunately we weren't. »

I really wanted to love this hotel, but unfortunately our expectations were nowhere near met. For the price paid, we were disapointed with our overall experience: - Villa's are not maintained very well. Mould in bathroom, decking around pool was lifting up. - Bed's not comfortable - Surprised at no turn down service for a 5 star hotel - Housekeeping was very hit and miss. The last 5 days of our stay, the pool towels were just thrown on the lounge, rather than rolled up and place in cupboards - Pool Bar service was very, very slow. - Booked a transfer on arrival for 6 adults and 1 baby, only to have a sedan show up. Unable to communicate with driver due to language barrier, so ended up taking our own transfer. Granted, the DM on arrival was very apologetic, but not a good first impression. Our transfer back to the airport was complimentary which was appreciated. - Advantage Plus discounts not applied, which resulted in a lengthy wait on departure whilst it was rectified. - Asian buffet dinner was very overpriced and not good quality. AU$6 for a coke is outrageous. - Club lounge opening from 1100 - 1700 daily is a waste of time. Most people are out during the day, so would like to retreat to the lounge after they return to the hotel. Not possible at this property which renders the lounge useless to most people. - None of the switches were labelled for the fans, lights, etc. An idea would be to label them to prevent confusion and frustration when trying to turn things on and off. - Service was not warm and welcoming as we have come to experience in Thailand. I was surprised that staff did not appear to be engaged. Overall, we feel this property is not good value for money. We are happy to spend money on good quality accommodation, however our expectation were not met at the Grand Mercure. Next time I will choose another property.

Ricardo Couples - 01/11/2018 AccorHotels certified review
« Superb service! »

Our stay with was extremely enjoyable as the staff at the hotel was always so helpful and extremely accommodating. We loved the Bubbles restaurant and Craft bar because of the service and the delicious food and drinks!

Judy R. Couples - 30/10/2018 AccorHotels certified review
« Perfect in Every Way »

Your resort has the cleanest pool I have ever seen, the friendliest and most polite and helpful staff and the layout and cleanliness of the resort is perfect. I would like to mention one staff member in particular. A food and drink waiter named Boy made us feel special. Nothing was too much trouble and he was able to anticipate when we were ready for a chat or if we needed “alone time”. We liked him very much.

Farhan K. Friends - 30/10/2018 AccorHotels certified review
« Fabulous »

While staying there for 3 Days I like the services facilities atmosphere swimming pool breakfast almost everything were Awesome.Staff were friendly and cooperative. One of best place to stay in Patong Phuket.

Mostafa Couples - 26/10/2018 AccorHotels certified review
« Very good »

Very good

Anita B. Couples - 26/10/2018 AccorHotels certified review
« Comfortable and friendly »

The room was clean tidy and always well maintained. All staff were friendly, polite and helpful

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