Grand Mercure Phuket Patong 5 stars

TripAdvisor rating 4.5/5 2,141 reviews
Grand Mercure Phuket Patong
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Room 1

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Hotel extras

  • Only property where offers Pool Villa experience in Patong!

  • Blissful mind and joyful body at award-winning Ryn Spa

  • Creative themed meetings in various venues provide

  • My Kids : Spoil your kids with kids meals, fun activities and more

  • My Glass : Enjoy wine tasting and free flow beverage experience

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • HKT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Golf
  • Tennis
  • Beach and water sports
  • Bicycles rental
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Grand Mercure Phuket Patong

1 Soi Rat U Thit 200 Pi 2
Patong, Kathu, Phuket
Thailand 83150
83150
phuket
thailand

Tel: +6676231999

Fax: (+66)76/231998

Contact email

Check-in from 14h00

Check out up to 12h00

  • LOCAL BUS :   BANGKOK PHUKET PHUKET CITY

  • By plane

    HKT At 45km / 27.96 miles - Shuttle paying

GPS :7.888059, 98.29618

Our accommodations

Each room at Grand Mercure Phuket Patong features a 40' LCD satellite TV, sofa, mini bar, safe, bathroom with bathtub and/or shower, free WiFi access and stunning pool views. Connecting room options are also available on request. Our Deluxe Pool access room includes privileges such as express check-in and facilities like private sundeck and complimentary WIFI. Connecting and twin rooms are available upon request. Up to 2 adults and 1 child.

Superior 1 King Bed

  • Max. number of persons: x3
  • Area: From 32
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Phone(...)

Superior 2 Single Beds

  • Max. number of persons: x3
  • Area: From 32
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Phone(...)

Deluxe Pool Access 1 King Bed

  • Max. number of persons: x3
  • Area: From 34
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Phone(...)

Deluxe Pool Access 2 Single Beds

  • Max. number of persons: x2
  • Area: From 34
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Phone(...)

Superior Suite 1 King Bed

  • Max. number of persons: x3
  • Area: From 66
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Phone(...)

Deluxe Suite 1 King Bed

  • Max. number of persons: x3
  • Area: From 90
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Phone(...)

One Bedroom Pool Villa

  • Max. number of persons: x3
  • Area: From 115
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Phone(...)

Two Bedroom Pool Villa

  • Max. number of persons: x5
  • Area: From 220
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Phone(...)

Our restaurants and bars

BUBBLES

Type of cuisine: International

The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CRAFT

Photo non contractuelle / Strictly non binding

Our Lounge Bar boasts the largest selection of draught, local and craft beers in Phuket and a wide selection of light snacks and tapas, with DJs spinning Jazz and RnB tunes daily.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOUNCE

Photo non contractuelle / Strictly non binding

Our Pool Bar is the perfect spot to relax while enjoying cocktails, fruit smoothies or Beers, alongside snacks, salads, sandwiches and pizzas. Happy Hours are available daily.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 265 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 160 people

Find out more
Grand Mercure Phuket Patong Meeting Room

Our guest reviews for
Grand Mercure Phuket Patong

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

4,721 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

2,141 reviews

5 Star Resort with 5 Star Treatment

Customer review rating 4.4/5

Michelle W. Couples - 15/05/2019 AccorHotels certified review

The management and staff of this hotel are an absolute credit to the Accor brand. From the moment we pulled up we received exceptional service . Special thanks to Sita who ensured that everything was ready when we arrived. This was our 4th stay at this hotel in 3 years and when we think that the service can't get any better it does. Sita head of guest relations is such an asset to this hotel, she certainly goes out of her way to make you special not only on arrival but also throughout our stay. The staff in the restaurants and bars are also friendly and lovely to interact with. As platinum Accor members we also had access to the Club lounge and Ryan who looked after the lounge and May in his absence made us feel like royalty every day, we cannot thank them enough for this. The hotel offers everything we would like in a 5 star resort and is situated perfectly. We have already booked our next stay at this property and cannot wait to return.

Dear Ms. Michelle W., Thank you so much for taking the time to write this wonderful review and for choosing our property! Reading about your exceptional experience and the bespoke service provided by Sita and the team brings us a great smile! Thank you again for placing your trust in our hospitality; we are sincerely looking forward to pampering you again. Please feel free to contact any of us, we will be pleased to assist you with any arrangements you may need! with Grand regards, Leonardo.

could not get any better

Customer review rating 4.4/5

Paul M. Couples - 14/05/2019 AccorHotels certified review

welcoming from start to finish , service was first class

Dear Paul M., Thousand thanks for your fabulous review! We are grateful for each of your comments and glad to hear you had a great time at our property and satisfied with our service. We hope to have the chance welcoming you back here soon and please feel free to contact any of us should you need assistance. Sincerely, Apple

Good

Customer review rating 4.4/5

Jina S. Couples - 14/05/2019 AccorHotels certified review

I love Hotel's breakfast. It was wonderful Room is good

Dear Jina s., Thank you very much for taking the time to let us know about your experience following your recent stay at our property! We hope to have the chance welcoming you back in a near future! Sincerely, Apple

Excellent all round.

Customer review rating 4.4/5

Darren A. Families - 14/05/2019 AccorHotels certified review

The Villa we stayed in was great. The service was also great and the staff were really nice and eager to help.

Dear Darren A., Thank you very much for sharing your fabulous review with us! We are glad to receive your compliments about the comfort of the villa and towards our team members! We hope to have the chance welcoming you back here soon! with Grand regards, Apple

Happy vacation

Customer review rating 4.4/5

Lei C. Families - 13/05/2019 AccorHotels certified review

Room well appointed,service warm thorough

Dear Lei C., Thank you very much for taking the time to share your fantastic experience with us! We hope to have the chance welcoming you back in a near future! Best regards, Apple

A lovely hotel

Customer review rating 4.4/5

Colin G. Friends - 13/05/2019 AccorHotels certified review

The hotel was modern clean and very inviting. The lobby area was very nice with an open area which was cool. The rooms were nicely decorated with a modern bathroom. The pool area was very inviting and not crowded. We were provided with a good quality breakfast with plenty of choices

Dear Colin G., Thank you so much for your nice comments! We are pleased to hear you were impressed with our hotel and room design and enjoyed variety of breakfast! We hope to have the chance welcoming you back here soon! Sincerely, Apple
Customer review rating 4.4/5

Puneet R. Families - 12/05/2019 AccorHotels certified review

It was good, staff was courteous, property is good.. good location! Good Food !!

Dear puneet r., Thank you very much for your comments! We are glad to hear you had a great time at the property and found our team fantastic! We hope to have the chance welcoming you back in a near future! Best Regards, Apple

GOOD WELCOM AT THIS HOTEL AND THE BEST TEAM

Customer review rating 4.4/5

D. Friends - 10/05/2019 AccorHotels certified review

I am happong to stay at this hotel and we had a good welcom with the team The hotel grand mercure in Patong is very nice and I had a good holiday with my friend I met the manager KEMIKA CHAITONGRAK and Nas the assistant which were very good chill and wel coming They gived us a upgrade to deluxe suite room and have privileges during my stay so i would like to thank to them and the team as well they very nice I will come back to the hotel and recommand it people I know

Dear D., Thank you very much for such a wonderful review. I am pleased you enjoyed every bit of your stay and will compliment the team, especially Kemika & Nas on your behalf, for their dedication and very attentive service. Once again, thank you for your time and for choosing Grand Mercure Phuket Patong! With grand regards, Apple

good

Customer review rating 4.4/5

Anonymous Couples - 10/05/2019 AccorHotels certified review

Breakfast was good. Many options. The lady at the reception was nice.

Dear valued guest, Thank you very much for taking the time to share your fantastic experience with us! We are really pleased to hear you felt welcome by the team and we hope to have the chance to welcoming you back here soon. with Grand regards, Apple

Lovely spot great food peaceful

Customer review rating 4.4/5

Phil Couples - 05/05/2019 AccorHotels certified review

Very comfortable

Dear Phil Thank you very much for choosing our property. I am very happy you enjoyed your stay and thank you once again for this wonderful review. Very much looking forward to welcoming you both back at Grand Mercure. with Grand regards, Apple

Very injoyable

Customer review rating 4.4/5

Linda T. Families - 03/05/2019 AccorHotels certified review

Very enjoyable, great room and breakfast was awesome.

Dear Linda T., Thank you very much for your comments! We are glad to hear you had a great time at the property and found our breakfast fantastic! We hope to have the chance welcoming you back in a near future! Best regards, Apple

Great hotel but not with family

Customer review rating 4.4/5

Maggie Families - 03/05/2019 AccorHotels certified review

Location was great, hotel itself are nice and clean, staff are friendly. Room were a bit too small and not really a kids friendly hotel.

Dear Maggie, Thank you very much for taking the time to tell us how you feel. We are glad to hear that you enjoyed the hotel location, room cleanliness and friendliness of staff. We highly value your constructive comments on kids’ activities and overall atmosphere. We have been talking about renovating and expanding this particular area for quite some times now and good news is that we will start the work at the end of this month. We are moving our Fitness to Lobby Floor, behind bakery shop (), and current kids club will be enlarged, taking over current fitness location too. Additional space and activities will be offered to all so for parents to finally relax and spend some quality time on their own too. Hope you will give us a chance a visit us again and see our significant improvement. Sincerely, Apple

Hotel with a nice room & thoughtful birthday cake & decorations.

Customer review rating 4.4/5

Kimmy-jo Families - 03/05/2019 AccorHotels certified review

Pleasant comfortable stay. Reception area- open air and far too hot & uncomfortable - should be enclosed & have air conditioning. Best thing was the hotel Spa. Plus lovely thoughtful surprise birthday cake & decorations for my 88 year old mother. As travelling with my elderly mother: was unfortunately allocated a room too far from lobby & restaurant. Swimming pool area: both sun bathing & Swimming pool areas are too small. Hotel should not allow huge inflatables in the very small pool. Sun bathing area: poor maintenance & not enough sun umbrellas. Staff: very helpful. Had 2 issues with our room - promptly sorted out. Excellent house keeping on our 4th Floor! Location to nearby OTOP night food market & walk to beach good.

Dear Kimmy-Jo, Thank you very much for sharing your constructive thoughts with us! We are pleased to hear you enjoyed the helpfulness and creativity of our team. Yet, we are really sorry about the little issues you have had to go through and we can ensure you that all necessary actions have already been taken when it comes to the upkeep the pool state. Nonetheless, we hope you will give us a second chance and visit us again the future. We remain at your entire disposition shall you need any assistance. with Grand regards, Apple

Land of Smiles

Customer review rating 4.4/5

Kenneth R. W. Solo - 03/05/2019 AccorHotels certified review

Accommodating staff, nice room

Dear Kenneth R W., Thank you very much for your comments! We are glad to hear you had a comfortable stay at the property and found our team fantastic! We hope to have the chance welcoming you back in a near future! Best Regards, Apple

acceptable

Customer review rating 4.4/5

Chi T. Families - 02/05/2019 AccorHotels certified review

good location. close to beach, restaurant, night life area... room very small. much smaller than picture. a narrow balcony. old facility. a lot of mosquito breakfast is normal.

Dear CHI T., Thank you very much for sharing your stay experience with us! We are pleased to hear you were satisfied with the convenient location of our property. Yet, we are really sorry that you had uncomfortable experience with mosquito issue. We will take immediate action with the pest control to pay extra attention on top of our regular treatment schedule. Hope you will give us a second chance and visit us again the future. We remain at your entire disposition shall you need any assistance. Sincerely, Apple

Doesnt follow up with 4/5 star standards

Customer review rating 4.4/5

Casah Couples - 02/05/2019 AccorHotels certified review

Breakfast was repetitive, food not good. Reception staff was not nice. Room was very small. Bartenders can not make cocktails, Very nasty and obvious they had no clue what they were doing. Pool bar dishes were dusty and left out all night. No towel animals after housekeeping. Shuttle bus only dropped of why not pick up as well during drop off times. Every night deposit is ridiculous. No hotel Activities/ Music at pool. Room AC did not cool below 24c and room wrecked of mold and mildew. Check in was rushed we did not have a chance to finish the welcome snack provided, and staff did not bring it to our room with bags.

Good and nice... Enjoyable

Customer review rating 4.4/5

Shenny Couples - 01/05/2019 AccorHotels certified review

Good and nice hotel... comfortable and enjoyable to stay..

Dear Shenny, Thank you very much for your comments! We are glad to hear you had a great time at the property. We hope to have the chance welcoming you back in a near future! Best Regards, Apple

Great stay, bad booking experience

Customer review rating 4.4/5

Tim C. Couples - 01/05/2019 AccorHotels certified review

Experience and stay was really good, however booking was the let down for me with misleading price matching advertisements. I could have gotten the exact same room (only difference was this one you could cancel so it was actually better) at a cheaper price so this was disappointing. However this price match was denied and Accor Customer Care simply stopped responding to my emails which was a bad customer experience. Reservation staff however were helpful. Without this issue I would have rated my experience as a 9.

Dear Tim C., Thank you for taking the time to tell us about your experience at the Grand Mercure Phuket Patong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Apple

Beautiful Resort at best location

Customer review rating 4.4/5

Mohit V. Couples - 30/04/2019 AccorHotels certified review

We have chosen this property on above all other 5* resort & there Team has proven us.

Was great

Customer review rating 4.4/5

Jason Couples - 29/04/2019 AccorHotels certified review

Great hotel. Staff great. Room great. Food great. Pool was a bit warm

Dear Jason, Thank you very much for your comments! We are glad to hear you had a great time at the property and found our team fantastic! We hope to have the chance welcoming you back in a near future! Best Regards, Apple
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