Hotel - Grand Mercure Phuket Patong
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Phuket Patong

4.5/5 1,770 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • HKT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/24
    • Opening hours : Week-end 24/24

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Each room at Grand Mercure Phuket Patong features a 40' LCD satellite TV, sofa, mini bar, safe, bathroom with bathtub and/or shower, free WiFi access and stunning pool views. Connecting room options are also available on request.Our Deluxe Pool access room includes privileges such as express check-in and facilities like private sundeck and complimentary WIFI. Connecting and twin rooms are available upon request. Up to 2 adults and 1 child.

  • 314 rooms
  • 100 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Video games on TV in room
    • Manual temperature control
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 3,650 reviews

Our guest reviews for Grand Mercure Phuket Patong

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,770 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Lucelle Couples - 11/07/2018 AccorHotels certified review
« It was awesome! »

Our room was very comfortable, neat and always very clean. The staff were helpful and extremely friendly. The food at the hotel was delicious. Breakfast meals catered for everyone's individual need. Will definitely come back an unforgettable experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zayne S., We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relations team

Peter G. N. W. Business - 11/07/2018 AccorHotels certified review
« I enjoyed my Stay »

After the first night I asked to be moved to another Room,the reason for my Request, was the Room had a strong Musty Mould Smell ,The Room that Reception so Kindly and Pleasently moved me to for my second night was very much more relaxing and comfortable for Sleeping

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter George Ness W., We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relations team

Jalal F. A. Families - 10/07/2018 AccorHotels certified review
« Hi »

Amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jalal Faisal Jaafar a., We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relations team

Ryan Business - 10/07/2018 AccorHotels certified review
« Cool »

Clean, good service. nice staffs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ryan, Thank you very much for your comments! We are glad to hear you had a good time at the property and enjoyed the friendliness of our team! We hope to have the chance welcoming you back in a near future! Best Regards, Valentine

Christine P. Couples - 09/07/2018 AccorHotels certified review
« Very enjoyable stay, the staff made it extra special »

Pleasant, comfortable and very considerate and courteous staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine P., Thank you very much for completing our satisfaction survey. We are really appreciative for your lovely comments towards the team, and glad that our team made your stay special! We hope to have the chance welcoming you back at the property soon. Best regards, Valentine

Noel K. Families - 09/07/2018 AccorHotels certified review
« Excellent position and facilities with exceptionally obliging staff »

Excellent service to make a great holiday

Our hotel has responded to the review
Our hotel has responded to the review

Dear Noel K., Thank you for taking the time to complete our satisfaction survey! We are glad to hear you had a great time at the property and found our team fantastic! We hope to have the chance welcoming you back in a near future! Best Regards, Valentine

Karen R. Families - 08/07/2018 AccorHotels certified review
« It was great, would recommend it to anyone »

I first stayed at Grand Mercure 3 years ago with my family (Manning family) & partner & when we deceided to come back to Phuket for a belated 18th birthday for my grandson, this was the hotel we wanted to stay at. Staff are very helpful & friendly. Hotel has a lovely relaxed feel about it and it's clean & tidy, rooms are great. We had a wonderful time. Thank you

Graeme C. Couples - 08/07/2018 AccorHotels certified review
« Friendly staff and an enjoyable stay »

The staff were friendly and out of the 3 different places l stayed on this trip their English was the best. We received an excellent upgrade and were always treated as a special guest as part of our accor membership.

Judy Couples - 08/07/2018 AccorHotels certified review
« A lovely hotel »

Our stay was very comfortable with wonderful staff. Even though a very large hotel it never felt too busy or nosey. Once in your room it was totally peaceful. Breakfast was great a very good selection - something for everyone.

Family - 08/07/2018 TripAdvisor review
« Well priced for a more comfortable hotel »

We had a pool access room and it was quite spacious and comfortable. Before you read on, please note that this is not a complaint specific to this hotel as it happens anywhere and this should not stop you from booking the hotel. It is a reflection of our personal experience and a reminder to be careful with your security. We enjoyed the pool access, though on one occasion returned to our room to find other guests sitting on the chairs on our balcony. When we approached them, they didn't care and moved to the next balcony, which is where our friends were staying. When we contacted staff, they sent out security immediately, though the other guests had left. Given we were there with our 2 year old daughter, we felt a little uncomfortable about security. Our balcony door also didn't always lock properly, so this was obviously not great either. This was only made worse when we discovered another hotel guest in our friends room looking at the mini bar only moments after they had checked out and before the cleaner had gone in. Surely this is not normal at the hotel, though I am not comfortable with that. Again... I'm definitely not saying you should avoid the hotel, I am just saying that you need to be very vigilant about locking doors at all times and securing anything valuable as you should always do! The hotel staff were apologetic and quick to respond when we asked, so this was purely an issue with other hotel guests. Other than that, the staff were pleasant enough and the hotel itself is quite nice. Location is a little back from the beach and a short walk to Jungceylon and Bangla Rd, though there are countless shops and restaurants all within a stone's throw.

Daisy Couples - 07/07/2018 AccorHotels certified review
« Great hotel with excellent service »

Very pleasant. Staffs are friendly and accommodative. Room is small but very functional.. will come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daisy, Thank you very much for completing our satisfaction survey and for the good score! We are happy to hear you enjoyed the service and the friendliness from our team members! We are all looking forward to your return, please feel free to contact us should you need any assistance. Best regards, Valentine

Amy R. Families - 07/07/2018 AccorHotels certified review
« Delighted with the excellent service. »

We thought that our experience at the Grand Mercure Hotel was absolutely exceptional. Not only was our room and facilities of high quality, but the staff were highly attentive to our needs and comfort and went out of their way to help us at every available opportunity - everything from serving us well in the restaurant to changing our sheets in our room out of hours. Nat was very helpful in communicating with a company we booked with too and he should be commended on his kindness and professionalism. The food was incredible - a perfect blend of the eastern and western met our senses. Thankyou so much to all the staff for this wonderful experience.

Anonymous Couples - 07/07/2018 AccorHotels certified review
« Excellent service, great resort »

Staff went above what they needed to. Experience was probably the best I’ve had at an accor hotel. Great resort. Suites were lovely

Zhiying Couples - 05/07/2018 AccorHotels certified review
« Great experience »

I had a good experience stayed in grand Mercure Phuket Patong hotel, they had fully fulfill all special request from us. My wife was very surprise when saw the bed is birthday decoration and received the birthday cake. The hotel are very attentively to treat every guest. Various of choice for the breakfast, and all of it is very delicious. We will be back if have chance to visit Phuket and also will highly recomment for friend and family.

Mrs C. (. P. D. ). Couples - 05/07/2018 AccorHotels certified review
« Warm hospitality for Accor Platinum member in Grand Mercure Patong Phuket »

As Accor Platinum member, we had a lovely stay in Grand Mercure Patong. The warm hospitality and welcome extended by Julie and Oil was excellent. We would recommend this hotel as the location is very close by to Patong beach, the Jungceylon Shopping Mall and other night markets are within walking distance.

Niezel H. Couples - 04/07/2018 AccorHotels certified review
« Wonderful as always!! »

Really surprised and glad with my amenity set up welcoming me back. I really didn’t expected I would have it. Upon check-in everyone in the front office was greeting me “welcome back” feels so homey! Very kind gesture! Stayed for 5 nights but still wishing we could extend more. Our linens were changed regularly, amenities were complete and room was impeccably clean. This is so far my favorite place to stay in Patong! Thank you and see you again Grand Mercure!!!

Kenneth C. Couples - 04/07/2018 AccorHotels certified review
« Great hotel and fabulous facilities. »

Enjoyed the meals and friendly staff. Hotel standards were very good. Help was always available if anything was required.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you very much for your comments! We are glad to hear you had a great time at the property and found our team very helpful! We hope to have the chance welcoming you back in a near future! Best Regards, Valentine

David Couples - 04/07/2018 AccorHotels certified review
« Good experience stay »

The hotel is new, serves a great breakfast and is in a good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you very much for your comments! We are glad to hear you had a good experience with us and enjoyed the breakfast spread at Bubbles Restaurant! We hope to have the chance welcoming you back in a near future! Best Regards, Valentine

Christopher S. Couples - 03/07/2018 AccorHotels certified review
« Great »

It was wonderful stay at this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. s., Thank you very much for your comments and good score! We are glad to hear you had a great time at the property and we hope to have the chance welcoming you back in a near future! Best Regards, Valentine

Tony F. Families - 03/07/2018 AccorHotels certified review
« Exceedingly well treated and leisure stay »

Staff services and facilities are better than our expectation. Paid activities and services are reasonably well priced. Staff is very friendly to kids. Overall a good vacation for families with kids. Just a few comments and recommendations. (1) There were quite a number of ants in the room, quite annoyingly many on the sofa and near headlamps. More attention to pest control is needed. (2) Many mosquitos in the hotel area. My daughter found very itchy at the mosquito bites. It would be better if mosquito repellent or soother lotion can be provided. (3) Would be more safe and fun if some simple water toys and bouys can be provided at pool side. (4) Connectivity of wifi is not stable when walking around the hotel area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you very much for taking the time to fill our satisfaction survey and for your comments! We are really delighted to hear our services exceeded your expectations! We have taken notes of all the points you mentioned and would like to thank you for your input and valuable feedback that we will share with the management team. We hope to have the chance welcoming you back in the near future! Warm regards, Valentine

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