Sofitel Lianyungang Suning Hotel

extraordinary

napkin in commode is humid Not convenient for me

Overall is good.

Just stayed for one night (but not the first time). Room was clean, bed and linens very comfortable, internet worked fine. Breakfasr was very good. A fresh squeezed ornage juice would be nice to have. A can with warm/hot milk next to the coffee machine would be nice. Everything fine. Chek-In procedure takes a bit long. Due to many guests arriving at the same time the waiting period was a bit long (even though you openend a third counter.

Good bed and bedding , it is very comfortable for sleeping. It's very good experience for capsule caffee in room, it is very nice to drink a cup of coffee in the morning. The reception empolyees are kind and working effectively.

it was a nice memory for me. I asked my razor by phone but, maybe my pronounce was not good, we were not able to communicated well. after that immediately, someone came to my room and checked what I asked exactly and supported it. thank you again for your good service.

1) All staff are nice and polite 2) The tap above the basin was shaking every time when turning on or turning off as it was not properly fixed on the basin. 3) Drainage in the shower area is not working properly. I stayed for two night and took shower every night before going to bed but the shower area was still wet in the other mornings. 4) There were hairs of other people in the toilet area when I checked in. The hairs were still there when I checked out after staying for two nights. 5) There were shoe marks of other people in the bath room area. 6) When I took breakfast in the morning, both coffee machines were out of order and have to wait for 10 minutes before I got my cup of coffee. 7) While I was having my breakfast, I saw a little girl dropped a few cherry tomatoes on the floor and then put them back on her plate. I told her better not to have them as they were dirty. She then put those dirty cherry tomatoes back to the big bowl of cherry tomatoes. I had taken them out immediately but such experience was a bit scary. Suggest that a staff shall be allocated to each food counter to serve guests and take care food, alternatively, staff shall pay more attention to small kids and see if they need help.

Nice hotel with great facilities, but service is not so good. Check in took extremely long, as well as check out. Some of our group bought upgrade to club level and the club at 41st level was not open!! On Sunday the airco in the lobby did work work and it was very hot!

WiFi is poor. Room was changed. Poor signal still remains. Despite numerous feedback, no action was taken. After 1 week stay, i went for business trip. Request room to be checked before check in. Wifi coverage still remains poor. Disconnection happens, poor connectivity. Air con was not working at request temperature during the the first few days stay. After 4, 5 times feedback, temperature was then adjusted. Toiletries were not re-filled on the next day during housekeeping. Shaving kits will be issued upon daily requested. Poor Customer service. Breakfast menu is repeating daily during my two week stay.

Staff were professional and very helpful.

the room is good with great city view. However, when having breakfast, the air-conditioner seems doesn't work very well.

I really was impressed due to very kindly help from staffs.

Room is clean. overall staffs are friendly except Sunny at the fitness center

except reception is a bit slow, others are really ok.