Hotel - ibis Riyadh Olaya Street
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Riyadh Olaya Street Hotel

4.0/5 321 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
  • Reduced mobility rooms
  • KING KHALID INTL AP
  • Languages spoken at the hotel
    • English
    • French
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
See all services

Hotel location

Our rooms

  • 176 rooms
  • 48 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • Baby bed
    • Emergency exit map
    • WIFI in your room
    • Baby bed
    • High speed transmission line
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 1,248 reviews

Our guest reviews for ibis Riyadh Olaya Street

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 321 reviews
Tony P Business - 09/12/2018 TripAdvisor review
« Another successful visit »

I always stay in this Hotel when I'm on business in Riyadh. The location is central for meetings, the staff are friendly, the rooms comfortable and the food good. One niggle, when I came to Check In, a party of people had just arrived and was at least half an hour, before the Duty Manage arrived to assist the one guy on reception!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Ibis prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to serve you in the near future. We look forward to welcoming you again. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

Adeel R. Business - 05/12/2018 AccorHotels certified review
« Pleasant »

It was pleasing due to the helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Ibis prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to serve you in the near future. We look forward to welcoming you again. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

Hilminur A. Business - 03/12/2018 AccorHotels certified review
« Missing Stays »

I have 3 stays but hotel recorded to my account 2 stays. Please fix it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Ibis prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. More Importantly I have received your comments about the breakfast your stay issue and will personally review that with the Kitchen and Front Office Team to ensure that we are able to assist our valued clients like yourself. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

Anonymous Business - 29/11/2018 AccorHotels certified review
« Average »

It was average as the room was not clean right and the towels where not changed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We are disappointed to learn that your stay on this occasion fell short of your expectations and I apologize for any discomfort or inconvenience caused. In the first instance, may I offer my sincere apologies for the poor service you received on this occasion. Please be assured that this is not a true reflection of the high standards upon which Ibis Riyadh team prides itself. I was disappointed to learn that the standard of cleanliness in your bathroom & bedroom fell below expectations. Our Housekeeping team has a stringent set of daily procedures to follow and it is evident these were not adhered to on this occasion, for this I apologize. We have, of course, taken up your particular complaint with the staff involved to rectify any shortcomings. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a gesture of an apology I would like to offer your complementary upgrade to a Family Standard Room and breakfast on your next visit as we would like to demonstrate the true level of service we pride ourselves in. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

Saleh A. Friends - 16/11/2018 AccorHotels certified review
« Problem was with staff »

Should give more training to staff especially in recpation &restruant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comments clearly indicate shortfalls in the standard of Reception and Restaurant and as such, I have has addressed the issues you have raised with the relevant members of hotel team. I apologize for any inconvenience or discomfort caused to you by these shortfalls in the standard of your accommodation. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

Anonymous Business - 08/11/2018 AccorHotels certified review

The hotel staff need more training to bring them to the level of better treatment for guests of different backgrounds. Breakfast needs so much improvement as some of the sweet was not well baked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comments clearly indicate shortfalls in the standard of Breakfast and as such, I have has addressed the issues you have raised with the relevant members of hotel team. I apologize for any inconvenience or discomfort caused to you by these shortfalls in the standard of your accommodation. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

A. Business - 02/11/2018 AccorHotels certified review
« Progress »

Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Ibis prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to serve you in the near future. We look forward to welcoming you again. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

Saud A. Business - 30/10/2018 AccorHotels certified review

I like the hotel but last time I was given a room with smoking smiling and it was too bad for me

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comments clearly indicate shortfalls in the standard of Room and as such, I have has addressed the issues you have raised with the relevant members of hotel team. I apologize for any inconvenience or discomfort caused to you by these shortfalls in the standard of your accommodation. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

Anonymous Business - 29/10/2018 AccorHotels certified review
« Nice place to stay »

I like the place and the people

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Ibis prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to serve you in the near future. We look forward to welcoming you again. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

A. C. Business - 29/10/2018 AccorHotels certified review
« mr »

very nice , clean and quiet rooms, i only ask to put slippers and small towels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Ibis prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to serve you in the near future. We look forward to welcoming you again. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

Tamer D. Business - 26/10/2018 AccorHotels certified review
« Very dirty and very bad experience »

The bed and the matras was very dirty therefore I had to change the room even the new room has the same issue. I’m really surprised of the hygiene and sanitation in this hotel how did you control or measure that internally !!! I’m a silver member and I travel all over the MENA and I was shocked of this IBIS. Definitely I’m not going to recommend it to any of my colleagues in my company.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comments clearly indicate shortfalls in the standard of housekeeping and as such, I have has addressed the issues you have raised with the relevant members of hotel team. I apologize for any inconvenience or discomfort caused to you by these shortfalls in the standard of your accommodation. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

B Business - 13/10/2018 AccorHotels certified review
« Average »

Corridor were dirty, old safe in the room and difficult to deal with, the first room has a problem in door lock

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comments clearly indicate shortfalls in the standard of housekeeping and as such, I have has addressed the issues you have raised with the relevant members of hotel team. I apologize for any inconvenience or discomfort caused to you by these shortfalls in the standard of your accommodation. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

Ali M. Business - 11/10/2018 AccorHotels certified review
« For Business »

Super good for Long Stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Ibis prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to serve you in the near future. We look forward to welcoming you again. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

Majid K. Business - 09/10/2018 AccorHotels certified review
« Business Trip »

No shower soap but they came and filled it up. Rest was OK.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Ibis prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to serve you in the near future. We look forward to welcoming you again. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

Abdullah H. Couples - 06/10/2018 AccorHotels certified review
« Not good »

I usually stay in hotels expecting a hot water path after a long day but with ibis Riyadh water was little warm ... also i requested a bottle of water the room service guy knocked my door and asked for money first before giving me the water !!! , is this what to expect from a accor group hotels ? Difently no because i was one day before in tibilisi in mercure hotel and i saw how professional accor group is , hope ibis riyadh fix this soon , or it will lose customers !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Although we have to accept that mistakes do happen, it is equally important that we state how sorry we are for the inconvenience experienced on this occasion. We genuinely regret those occasions when the service does not meet expectations. I wish to assure you that we are constantly monitoring our services, training and administration procedures to ensure that an efficient and reliable service is supplied. I do hope that you will look upon this breakdown in service as a one off and not indicative of the customer care we wish to provide at all times. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

Jareer A. Business - 04/10/2018 AccorHotels certified review
« Quality and cleaning issues »

I stayed only for 12 hours but it's clear that the quality of service is getting worse.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for your comments sent via our website survey, concerning your stay at Ibis Riyadh Olaya on the 1st October, 2018. I have since had an opportunity to review your concerns with the management team at the hotel in details for all areas where we fell short of your expectations. In the first instance, may I offer my sincere apologies for the poor service you received on this occasion. Please be assured that this is not a true reflection of the high standards upon which Ibis prides itself. Although we have to accept that mistakes do happen, it is equally important that we state how sorry we are for the inconvenience experienced on this occasion. As there are a few concerns addressed in your survey I would appreciate an opportunity of direct communication with you to understand them better allowing us to improve on the services we offer. I would invite you to write to me in detail on H8… or let me have some time to invite you for a coffee or lunch when you visit the hotel next time. I must admit that we invest in our processes and team development but clearly we fell short on this occasion. I have personally addressed your concerns with the Head of Departments and the Hotel Training team and we will certainly take your comments on board to develop the services we offer. Thank you for taking the time to bring this matter to our attention as guest feedback is invaluable to our efforts to continually improve the quality of our services. I hope that we will have the opportunity to welcome you back to Ibis in the future. I remain at your disposal should you need any further assistance for your next trip or else I look forward to hosting you again soon. Kind regards, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

Nael M. Business - 29/09/2018 AccorHotels certified review
« Great stay »

As always expected from Ibis and more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Ibis prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to serve you in the near future. We look forward to welcoming you again. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

Sultan B. Business - 25/09/2018 AccorHotels certified review
« Mr. B. »

Check In was very bad I was wayting more than 25 minutes

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Ibis prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. More Importantly I have received your comments about the your Check - In and will personally review that with the Front Office Team to ensure that we are able to assist our valued clients like yourself. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

Abdullah F. A. Solo - 24/09/2018 AccorHotels certified review
« Below average »

Not bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

Asrar Business - 24/09/2018 AccorHotels certified review
« It was good »

My stay was good overall, however there were spots on the curtain, fridge wasn’t working and there were dust at the corner ,there were no waiter at breakfast and no one removee extra covers frim our table but the restaurant manger was very helpful Anyway staff was great I would like to thank Mr Sultan at the reception, and Mr Abdullah they were great with great ethics and manners

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. G., Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Ibis prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. More Importantly I have received your comments about the Curtain, services in our main restaurant will personally review that with the Housekeeping, Food & Beverage Team and regarding Mini Bar, I am pleased to confirm that we are going to replaced all the room with new unit by first week of Oct. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

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