Hotel - ibis Riyadh Olaya Street
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Riyadh Olaya Street Hotel

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4.0/5 304 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
  • Reduced mobility rooms
  • KING KHALID INTL AP
  • EARLY CHECK IN FROM 9AM

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
See all services

Hotel location

Our rooms

  • 176 rooms
  • 48 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • Crib on request
    • Emergency exit map
    • WiFi in your room
    • Crib on request
    • High speed transmission line
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,106 reviews

Our guest reviews for ibis Riyadh Olaya Street

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 304 reviews
AccorHotels certified review
Manoj Business - 16/04/2018
« It was pleasant »

Over all good, satisfying. I suggest there should be iron in each and every room. Should have more vegetarian options in the menu. One of the equipment was not working in the gym for many days this means regular check is not happening.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Ibis prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. More Importantly I have received your comments about the Menu and also Gym equipment and will personally review that with the Kitchen and Engineering Team to ensure that we are able to assist our valued clients like yourself. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

AccorHotels certified review
Dr S. S. Business - 14/04/2018
« Not as expected »

The receptionist took long time to find my reservation in spite I showed him the confirmation email and I just book it few hours before check in and it was through the Accorhotels.com.The entrance to the hotel/the rooms amineties/the housekeeping /and the breakfast not upto the standard

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. A., Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comments clearly indicate shortfalls in the standard of Reception and and as such, I have has addressed the issues you have raised with the relevant members of hotel team. I apologize for any inconvenience or discomfort caused to you by these shortfalls in the standard of your accommodation. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

AccorHotels certified review
Jareer A. B. Business - 10/04/2018
« less quality than before »

you had better quality from before that i noticed its reduced, maybe its cutting cost which i do understand but it shouldn't affect the cleanness of the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comments clearly indicate shortfalls in the standard of housekeeping and as such, I have has addressed the issues you have raised with the relevant members of hotel team. I apologize for any inconvenience or discomfort caused to you by these shortfalls in the standard of your accommodation. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

AccorHotels certified review
Echaniz S. B. Families - 08/04/2018
« Relaxing »

Nice and clean, i like the colors of the corians it seems authentic. Even i would like it to reccomend to my friends to try for them selves and my family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Ibis prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to serve you in the near future. We look forward to welcoming you again. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

AccorHotels certified review
Leen Business - 19/03/2018
« good »

spacious room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. A., Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Ibis prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. More Importantly I have received your comments about the Check - In , and will personally review that with the Front Office Team to ensure that we are able to assist our valued clients like yourself. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

AccorHotels certified review
M. A. C. Business - 10/03/2018

Except the front office services, all other services are not up to the standard experienced earlier.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comments clearly indicate shortfalls in the standard of overall services and as such, I have has addressed the issues you have raised with the relevant members of hotel team. I apologize for any inconvenience or discomfort caused to you by these shortfalls in the standard of your accommodation. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

AccorHotels certified review
Abdullah T. Business - 08/03/2018
« Disappointing »

The room wasn’t quite clean and I sent cloth to the laundry for ironing and the cloth came back as is

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We are disappointed to learn that your stay on this occasion fell short of your expectations and I apologize for any discomfort or inconvenience caused. In the first instance, may I offer my sincere apologies for the poor service you received on this occasion. Please be assured that this is not a true reflection of the high standards upon which Ibis Riyadh team prides itself. I was disappointed to learn that the standard of cleanliness in your bedroom fell below expectations and also your laundry. Our Housekeeping team has a stringent set of daily procedures to follow and it is evident these were not adhered to on this occasion, for this I apologize. We have, of course, taken up your particular complaint with the staff involved to rectify any shortcomings. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a gesture of an apology I would like to offer you one complimentary breakfast on your next visit as we would like to demonstrate the true level of service we pride ourselves in. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

AccorHotels certified review
Ahmed S. Business - 04/03/2018
« nice hotel »

everything was ok except the internet speed which was extremely slow

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Ibis prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. More Importantly I have received your comment about the Wi-Fi Connectivity service. I am pleased to confirm that we have already increased the bandwidth of the Internet and have just upgrade the total internet solution available at the hotel last month. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

AccorHotels certified review
Nadim Business - 02/03/2018

I've been staying there every week for the past 5 months and the staff stay acts and treats me like it's my first time. They should show much more hospitality and be more welcoming in greeting a guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Although we have to accept that mistakes do happen, it is equally important that we state how sorry we are for the inconvenience experienced on this occasion. We genuinely regret those occasions when the service does not meet expectations. I wish to assure you that we are constantly monitoring our services, training and administration procedures to ensure that an efficient and reliable service is supplied. I do hope that you will look upon this breakdown in service as a one off and not indicative of the customer care we wish to provide at all times. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

AccorHotels certified review
Amer Business - 23/02/2018
« Good »

Acceptable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Ibis prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to serve you in the near future. We look forward to welcoming you again. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

AccorHotels certified review
Dipak B. Business - 21/02/2018
« Very good »

Superb hospitality & very cordial front-desk officers, made my stay really very good. I enjoyed the trip thoroughly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Ibis prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to serve you in the near future. We look forward to welcoming you again. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

AccorHotels certified review
Imoh Business - 16/02/2018
« Great Hotel »

Very good hotel and super value-to-money. Conveniently located, it was a correct choice to help me in my business travel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Ibis prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to serve you in the near future. We look forward to welcoming you again. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

AccorHotels certified review
Anonymous Business - 15/02/2018
« Nice »

Cooperative staff , food qaulity need to be improved & good internet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. A., Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Ibis prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to serve you in the near future. We look forward to welcoming you again. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

AccorHotels certified review
Arsalan H. Families - 13/02/2018
« service dropped compare to my last visit »

i booked my two nights with ibis including breakfast. I went for breakfast in the morning with my wife and the person on the restaurant saying i only paid for one person and asked me to sign for extra. then I went to reception later and said why he charged me If I paid already. next morning went to restaurant for breakfast he said my room no. is not on his list and i have to pay for it . Argue again and went to reception he said the restaurant dont know about it. I have to go through this embarrasment being a silver member of the le club.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As a "Le Club Silver member" your comments are very valuable as they allow us to revisit the areas of concern highlighted in your feedback and improve on the current offering to meet your expectations better for future. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I must admit that there was a small issue in our Opera System which was not appearing the No of pax in system for the breakfast. We fell well below your expectation; being our privilege guest we are pleased to offer a complementary Lunch or Dinner for 2 person in next visit to Ibis Hotel. I apologize you once again and we have, of course, taken up your particular complaint with the staff involved to rectify any shortcomings. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil Ebrahim General Manager Ibis Riyadh Olaya Street

TripAdvisor review
Chris P Business - 11/02/2018
« A cell with a view? »

If you are on the first floor, chances are that you will face a wall 1 meter from your window! I guess I would have a better view in prison from behind the bars! Moreover the manager of the hotel doesn't have the power/ability to offer you a 10,-€ / 50 SAR discount to solve any problem! Manager or Management system should be changed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Chris, Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Ibis prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to serve you in the near future. We look forward to welcoming you again. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

AccorHotels certified review
Dr S. A. Business - 06/02/2018
« bad »

I had to pay for late check out, althought I am a gold member. This is ridiculous

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S. , Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We are disappointed to learn that your stay on this occasion fell short of your expectations and I apologize for any discomfort or inconvenience caused. In the first instance, may I offer my sincere apologies for the poor service you received on this occasion. Please be assured that this is not a true reflection of the high standards upon which Ibis Riyadh Olaya team prides itself. I was disappointed to learn that the standard of Receptionist was below expectations. Our Front Office team has a stringent set of daily procedures to follow and it is evident these were not adhered to on this occasion, for this I apologize. We have, of course, taken up your particular complaint with the staff involved to rectify any shortcomings. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a gesture of an apology I would like to offer your complementary upgrade to Deluxe room and breakfast on your next visit as we would like to demonstrate the true level of service we pride ourselves in. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

AccorHotels certified review
Anonymous Business - 02/02/2018
« Tolerable »

No toilet paper, one towel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for your comments sent via our website survey, concerning your stay at Ibis Riyadh Olaya on the 22nd of January, 2018. I have since had an opportunity to review your concerns with the management team at the hotel in details for all areas where we fell short of your expectations. In the first instance, may I offer my sincere apologies for the poor service you received on this occasion. please be assured that this is not a true reflection of the high standards upon which Ibis prides itself. Although we have to accept that mistakes do happen, it is equally important that we state how sorry we are for the inconvenience experienced on this occasion. I must admit that we invest in our processes and team development but clearly we fell short on this occasion. I have personally addressed your concerns with the Head of Departments and the Hotel Training team and we will certainly take your comments on board to develop the services we offer. Thank you for taking the time to bring this matter to our attention as guest feedback is invaluable to our efforts to continually improve the quality of our services. I hope that we will have the opportunity to welcome you back to Ibis in the future. I remain at your disposal should you need any further assistance for your next trip or else I look forward to hosting you again soon. Kind regards, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

AccorHotels certified review
Feras Business - 31/01/2018
« not bad »

the Wi-Fi was very slow. the rooms had very low sound proof. I could here every one talking in the hallway. other than that, the room was clean and comfortable. I didn't have a reservation. I walked in and asked for a room. I didn't ask about the breakfast and no one asked me about it. I assumed it was included and went to the restaurant to be asked to pay because it wasn't included. little embarrassing!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Ibis prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. More Importantly I have received your comments about the room connectivity I am pleased to confirm that we have already increased the bandwidth of the Internet Systems to upgrade the total internet solution available at the hotel. But still I will personally review that with the our IT team to ensure that we are able to assist our valued clients like yourself At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

AccorHotels certified review
Abdulaziz A. Solo - 29/01/2018
« Good like always »

Ibis is a standard and idle hotel for a short trip, the only negative point is the shower! When i start taking the shower the water fill all the bath floor. Please fix it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Ibis prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to serve you in the near future. We look forward to welcoming you again. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

AccorHotels certified review
Haitham Y. Business - 28/01/2018
« My stay this time in Ibis Riyadh was bad for the following reasons: reception gave me wrong room due to his »

Reception gave me wrong room even I check in online because I know that I’ll arrive late night but even though I failed to get the room which I paid for it ! cleanliness in the room was so poorrrrr. Internet speed was really bad and even worst than unrated hotels !!

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