ibis De Haan Hotel 3 stars

TripAdvisor rating 4.0/5 332 reviews
ibis De Haan
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+ 18 Services
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Room 1

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Hotel extras

  • Free WIFI in the hotel

  • Near the Belgium coast

  • Easy access by car and train

  • Free use of the swimming pool

  • Bicycle hire facilities

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
Leisure and activities
  • Swimming pool
  • Boat excursions
  • Bicycles rental
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis De Haan

Wenduinesteenweg 136
8420
de haan
belgium

Tel: +3259242030

Fax: (+32)59242031

Contact email

Check-in from 14h00

Check out up to 12h00

  • BRUGGE-WENDUINE-DE HAAN :   31 DE ZWARTE KIEZEL

  • DE PANNE-OOSTENDE KNOKKE :   DE DWARTE KIEZEL

  • By plane

    BRUSSELS NATIONAL At 121km / 75 miles

  • By train

    ZWARTE KIEZEL At 0km / 0 miles

GPS :51.281822, 3.052747

Our accommodations

The rooms are modern and inviting with a comfortable bed and functional bathroom. Everything you need to feel at home.

Standard room with 1 double bed or 2 single beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Business Desk

Standard Room with 1 double bed and 2 single beds

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Business Desk

Superior room with 1 double bed or 2 single beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Our restaurants and bars

IBIS KITCHEN LOUNGE

Type of cuisine: Cafe

Small restauration

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 63

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
ibis De Haan

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,169 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

332 reviews

Out of Town

TripAdvisor rating 4.0/5

arthuredge2019 Solo travel - 11/08/2019 TripAdvisor review

I was staying overnight , on an extended road trip. Location ideal if you needed to stay near main coastal motorway, but do not want the confusion of a major city or town on route. This hotel best suited to those wanting a seaside location(more than one night in transit) Family friendly. Modern hotel with a nice outdoor swimming pool. Some distance from centre of Town, which looked very good. The rooms are functional rather than comfortable, in a holiday sense. Bathroom tiny but again functional and well equipped..Hotel ideal for a business, come brief holiday trip with the family.

Dear Arthur, Thank you for taking the time to share your experience with us. We appreciate your mention of our location, many of our guests enjoy our calm location away from the hustle and bustle of the city. We sincerely hope that everything else met expectations during your stay and have noted the feedback for improvement. Your complete satisfaction is our top priority and our team hopes to welcome you again in the future. We look forward to welcoming you again. Best regards, Steven Vandevelde, General Manager

Less than impressed

Customer review rating 4.3/5

Jeremy R. Couples - 06/08/2019 AccorHotels review

Having stayed in Many Accor hotels, our overall experience was disappointing. We were surprised ,to have to pay 8 Euro for car parking in the hotel car park, despite the hotel being situated a good kilometer outside the town and sea front. The reception staff were offhand, and gave a could not care less attitude. We were allocated an accessible room, which was spacious but bland. This was not the room type requested.

Dear Jeremy, Thank you for taking time to write a review. We regret to hear that we did not meet your expectations for service, we pride ourselves on our usual high level of customer service and care. We have taken note of your comments and will address this with our team. We are sorry that your room didn't meet your expectations, unfortunately we aren't always able to guarantee requests from guests due to capacity. On this occasion we were extremely busy, and had to allocate accessible rooms to some non disabled guests, we regret this was not to your satisfaction. Many of our guests consider paying the small charge for a secured private parking is fair, we are sorry you weren't satisfied in this regard. We hope to be able to welcome you back for a more enjoyable experience in the future. Best wishes, Steven Vandevelde, General Manager

Very good, will stay at Ibis De Haan again

Customer review rating 4.3/5

Anonymous Solo - 05/08/2019 AccorHotels review

Friendly staff, very clean rooms and great breakfast

Prima

Customer review rating 4.3/5

Hand Couples - 05/08/2019 AccorHotels review

Prima

Weekend at the coast

Customer review rating 4.3/5

V. P. Families - 28/07/2019 AccorHotels review

Check-in without any problems. Room functional, modern and clean. Breakfast buffet with a good choice of foods. Pool and terras a little chaotic. Tables not cleaned off. Lounge chairs broken. The bar in the evening hopelessly understaffed. Long waiting times to get served. Check-out without any problems. Staff was friendly and helpfull.

Dear P., Thank you for taking the time to share your experience with us. We are pleased that we were able to meet many of your expectations. However sorry to hear that you experienced any lapse of service due to the high volume during your stay. We hope that despite this, you will consider us for a return visit. Thank you for your kind words towards our team, your complete satisfaction is our top priority. All of the team hope to see you again in the future. Best regards, Bert Degryse, General Manager

The hotel is great but like in many IBIS now it is no longer possible to open windows.

Customer review rating 4.3/5

S Couples - 22/07/2019 AccorHotels review

Not being able to open the windows is a problem for people who are claustrophobic. We were authorized to open the window but we could not close it again and were asked to sign a document saying that any theft would be how responsibility. This is a bit too far fetched. Each customer should have a key to his own window.

Dear Guest, Thank you for reviewing your recent stay with us. We would like to thank you for your kind appreciation of our hotel. However, we apologise for any discomfort you experienced with the windows. Due to security reasons we follow a standard operating procedure where a document needs to be signed by our guest if they require to open a window. Nevertheless, we would like to thank you for your kind suggestion and will certainly pass on your valuable feedback to our management team for future consideration. We hope to welcome you back. Best wishes, Bert Degryse, General Manager

Mr

Customer review rating 4.3/5

Anonymous Couples - 17/07/2019 AccorHotels review

The facilities were good and the overall booking and service worked fine. The location and hotel suited are requirements well

Nice hotel in nice location

TripAdvisor rating 4.0/5

Colin L Solo travel - 14/07/2019 TripAdvisor review

The hotel is near the beach and the coast tram line. It is in a very nice woodland area ( which has an excellent chippy!) The staff are professional, courteous and professional. Rooms seem more spacious that the usual Ibis with excellent views. Beds, pillows and wifi are excellent. Breakfast is good. Within easy reach of Ostend and Blankenberg. De Haan, which is 2 stops on the tram is very nice.

Dear Colin, Thank you for this great review. We work hard to meet your expectations, and we’re happy to hear we got a thumbs up from you for our comfortable rooms, we believe a good night' sleep is a top priority for our guests. Thank you for recognising the quality service our dedicated team members; I will pass on your compliments and they will be delighted to know the impact they made on your experience. We would love to welcome you back in the future. Best regards, Bert Degryse, General Manager

Nice hotel on Belgium coast near De Haan

Customer review rating 4.3/5

Colin Solo - 13/07/2019 AccorHotels review

Rooms were spacious and clean. Hotel quiet with nice views of woods and countryside. Hotel staff professional, courteous and friendly. Breakfast good. Ideal for a couple of nights stay if you want to explore this part of the coast. About 10 minutes walk through woods from nearest tram stop-De Haan Zwarte Kiezel. Trams run every 10 minutes until about 8pm. Less frequently later until just before 1am.. Excellent chip shop after you come out of the woods, just a few minutes before hotel.

Dear Colin, Thank you very much for this kind review. It's great to know you had an enjoyable stay and appreciated our peaceful location, with transport options available nearby. We appreciate the wealth of details you have provided which we are sure will be of great interest to other travellers. We look forward to seeing you again in the future. Best regards, Bert Degryse, General Manager

Holiday Stopover

Customer review rating 4.3/5

Stephen C. Families - 08/07/2019 AccorHotels review

Stayed in many Accor hotels over the years , club member. Including the Novotel Suite in Nancy a few days before. In comparison the Ibis in Da Haan felt very basic and worn and not good value considering we paid more than for the Nancy Novotel rooms ! The best feature was probably the breakfast buffet which was well stocked with lots of options and the beds were comfortable.

Dear Stephen, Thank you for taking the time to review your recent stay with us. We believe a comfortable bed, a great night's sleep, and a tasty breakfast are high up on the list of priorities of our guests and we are glad to see we were able to meet your expectations. We have noted your feedback in regards to hotel condition and room price, we believe that we provide an overall good value, but we will certainly consider it closely. We hope that despite this that you will have the opportunity to visit us again. We look forward to welcoming you in the future. Best wishes, Bert Degryse, General Manager

we had a very pleasant stay

Customer review rating 4.3/5

Malcolm M. Couples - 30/06/2019 AccorHotels review

enjoyable stay- beds comfortable window in our room almost impossible to open ( velux type) with a very deep ledge which meant you had to climb on a chair to reach the handle .......and quite hazardous for elderly visitor. The housekeeping supervisor was extremely helpful and efficient as were her staff.

Dear Malcolm, Thank you for taking the time to share your experience with us. We are delighted to hear that your experience met your expectations; thank you for commenting on our comfortable rooms. We apologize for any inconvenience with the window, we will investigate the issue. Grateful to hear our team was helpful and efficient to your needs. We are proud of the high level of personal service we offer so it's really rewarding to receive your positive feedback about our team members. All of the team hope to see you again in the future. Best regards, Bert Degryse, General Manager

Superb enjoyable stay

Customer review rating 4.3/5

Trevor C. Couples - 25/06/2019 AccorHotels review

Superb location. Beautiful short walk through woods to long sandy beach. Staff friendly and helpful. Alesha was excellent in the dining room, brilliant English and so helpful. Clean fresh room lovely heated swimming pool. Everything excellent but have liked tea/coffee making in bedroom

Lovely hotel with friendly staff, but be careful when it's busy

Customer review rating 4.3/5

Mr S. Couples - 13/06/2019 AccorHotels review

We had a good time, we've stayed here before. It's a nice hotel set in a quiet location but not too far from the coast tram which we use a lot. We did have one or two problems this time though. Firstly, we had to move room because the WiFi did not work in our first room. The staff were very helpful in arranging the move, it's just a bit annoying having to move everything. Secondly, when we eat in the hotel one evening my wife ordered soup. She asked for some bread as none had been served with the soup, but there was none available, so she had soup on its own. The reason we were given was because the bread in the kitchen was still frozen. Thirdly, on our last day (we stayed 3 nights) no new towels had been left in our room. We requested some towels at reception, but because there were only 2 staff working who were concentrating on the bar and serving food, we had to wait over 2 hours for the towels and we had wanted showers when we came in after a long day. The last time we stayed here we had the same problem, waiting for ages for our food when the hotel was busy and there weren't enough staff. To be fair, the staff were as helpful as they could be and it was a case of them being under a lot of pressure when the hotel was busy (it was a public holiday). When I checked out I mentioned that problem and got an apology, and when I requested it I got one night's parking refunded. The breakfast is great, this is a nice hotel (we'll be back), and the staff are helpful.....I just feel that during the evenings when you know it's busy, have more than 2 staff on duty. The 'Coast' beer was very nice too!

Dear Mr S., Thank you for taking the time to share your experience with us. We are pleased that overall we were able to meet expectations. We would like to apologize for any inconvenience due to the delay with towels and wi-fi, we will be addressing this issue with our team to improve on the quality of our service. We regret that our dinner selection did not meet expectations and will consider your feedback. Lastly, we are glad you were able to make the most of our tasty breakfast buffet, and we hope that everything else was to your satisfaction. Thank you for your recommendation for visiting us in the future. We look forward to seeing you again soon. Kind regards, Bert Degryse, General Manager

Nice stay at Ibis De Haan

Customer review rating 4.3/5

Estelle Couples - 08/06/2019 AccorHotels review

Nice hotel, well located in a quiet area. Friendly staff. Nice pool.

Dear Estelle, Thank you very much for your kind review. We are proud of the high level of personal service we offer so it's really rewarding to receive your positive feedback.s. We are also pleased to read that you appreciated our convenient location and style. All of the team hope to see you again in the future. Best regards, Bert Degryse, General Manager

Very satisfied with all aspects of our 2 nights stay at the hotel.

Customer review rating 4.3/5

G B. Couples - 31/05/2019 AccorHotels review

Staff were very helpful, room comfortable, safe car parking which was important because we had 2 electric bikes on a rack on the back of our car. Breakfasts were good with a wide choice. Very good value. Nearby De Haan was a pleasant place with good restaurants for an evening meal.

Great location and service

Customer review rating 4.3/5

W C. Couples - 24/05/2019 AccorHotels review

Excellent apart from let down regarding restaurant. Accor should not say there is a restaurant for guests and yet allow the hotel to restrict the restaurant to a coach party and tell other guests that only the bar/lounge menu is available. Also why does a 83 bedroom hotel have only 2 staff on, in addition to chef. On arrival no one at check in for 6 minutes. Hen we came down to bar later 8 minute wait until the 2 staff appeared from a side door in restaurant where they were sitting out restaurant meal for coach guests Accor this is unacceptable. P.S. you have an ongoing major problem with WiFi at this hotel. This is not recent but has always been so and the staff are not able to sort out as it is a server problem

Dear Guest, Thank you for taking the time to provide feedback regarding your stay. While we are pleased that you enjoyed our friendly service and ideal location, we regret to hear that your dining experience was not to your tastes. We do wish to clarify that we only have a bar snack menu and no other meals unless they have been catered in by external company upon demand for groups; we apologise for any inconvenience in this regard. Rest assured that we have taken the necessary action to carry out corrective training with our Reception team members; thank you for bringing these issues to our attention. Please do not hesitate to make us aware of any issues with the Wi-Fi during your stay so that our team may take the necessary actions. Nevertheless, we do hope that you will return for a more enjoyable stay in the future. Kind regards, Bert Degryse, General Manager

Great service dowand etlocation by let down by facilities

TripAdvisor rating 4.0/5

William C Couples - 24/05/2019 TripAdvisor review

Nice clean and pleasant hotel with excellent service from pleasant and cheerful staff However Accor state that hotel has a restaurant,yet we we told only bar/lounge menu in the bar was available as the restaurant was reserved for a coach party. Not acceptable and mis advertising

Dear William C, Thank you for taking the time to share your experience with us. We are happy that you received such a friendly and professional service from our team members. However, we wish that we would have been able to give you the dining experience you were expecting. We will take your comments into consideration so that we may be able to find a more acceptable solution going forward. Thank you for appreciating the high standards to which we hold our hotel. All of the team hope to see you again in the future. Best regards, Bert Degryse, General Manager

Mr

Customer review rating 4.3/5

Keith M. Couples - 23/05/2019 AccorHotels review

Nice clean and quiet hotel. Good service. Excellent breakfast.

we loved it!

Customer review rating 4.3/5

Nadine S. Couples - 21/05/2019 AccorHotels review

we loved staying at the Ibis De Haan. everyone was so friendly & helpful. everything was clean & tidy. breakfast was good. we literally can’t complain about anything.

Good Modern Facilities. Spotlessly Clean

Customer review rating 4.3/5

Michael E. Couples - 14/05/2019 AccorHotels review

The hotel was as expected. Quite a new hotel with modern facilities and spotlessly clean. The staff were very friendly and helpful. The breakfast was good with a large choice items to chose from. We would definitely stay here again.

Dear Michael, Please accept our sincere thanks for these positive comments about Hotel Ibis De Haan. We are delighted that you had such a pleasant experience during your stay with us; and appreciate your valuable feedback on our facilities, service and food offerings. All of the team hope to see you again in the future. Best regards, Bert Degryse, General Manager
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