Hotel - Hotel Mercure Mechelen Vé
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Mercure Hotel

Hotel Mercure Mechelen Vé

Vismarkt 14 
2800  MECHELEN
BELGIUM

300 reviews
TripAdvisor Rating Based on 300 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI access
  • Parking (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pool  (Nearby)
  • Fitness centre  (Nearby)
  • Jacuzzi  (Nearby)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI access
  • Parking (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Concierge

Leisure and activities

  • Pool  (Nearby)
  • Fitness centre  (Nearby)
  • Jacuzzi  (Nearby)
  • Babysitting on request
  • Golf course 9 holes  (Nearby)
  • Boat excursions
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Bowling (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Our Cozy rooms (22m²) feature modern amenities which make your stay as comfortable as possible: broadband Internet, phone, a laptop-size safe, LCD TV, beds with mattress and topper... The bathrooms are equipped with walk-in showers.Our Style rooms (> 30 m²) have been decorated combining the finest materials with the utmost care. All Styles feature broadband Internet, phone, a laptop-size safe, LCD TV, beds with mattresses and toppers, bathroom with bathtub and shower

  • 56 rooms
  • 100% non-smoking hotel
  • 17 rooms for people with reduced mobility
  • 17 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Pay per view channel(s)
    • TV room service ordering
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 238 reviews

Our guest reviews for Hotel Mercure Mechelen Vé

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 300 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Business - 02/07/2017
« Rooms big but service level not OK »

I am always asking in advance for a room not on the street and again got one on street with noise of tourists in the night or waste bins in the morning. Always waiting very long at reception for any request at any time of the day (only one person available to serve drinks and do the check in) - 3 times I come in last weeks, 3 times the same... Person to serve breakfast very nice and helpful but choice limited (no earl grey tea, almost only apples in fruit salad, tables not well cleaned, another person going through breakfast room with bucket for the cleaning of the floor to store it in the kitchen or don't know where ....). Rooms Ok when on the new refurbished side but bad small in the rooms above reception

TripAdvisor certified review
Wim V Family - 26/06/2017
« Beautiful hotel in the middle of the city »

Had a 5 days stay with my family and enjoyed the hotel which serves a great breakfast and is located in the middle of the city where lot's of restaurants are available. The check in was not very smooth, it does happens sometimes that you have an issue at a hotel. But beside the check in no major issue was observed. One of the cons is that no carpark is available, but for EUR 18/day, a carpark nearby (2 minutes walk) will do the job. As a platinum memebr, the perks/extras given are limited, but I noticed in Europe this is rather common.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sir Thank you very much for your feed back. We are glad you enjoyed your stay and apologise for a 'not so smooth check in'. You gave your feed back live aswell, so we learn from it. We hope we can welcome you again in the future. Kind regards Hannelore Verschueren

AccorHotels certified review
Van R. W. Families - 25/06/2017
« 5 nights stay with the family »

The hotel is very nice and the location is very convenient. Unfortunately as a platinum member I feel that not much perks or attention is given. The beginning was a bit of a disaster, we arrived after 3pm and were told our rooms were not ready (we booked and prepaid the rooms months in advance). Strangely, the 2 guests in front of us checking in got a room. We arrived after a 7 hours long drive and the weather was rather hot. Anyway, they got the first room ready and asked us to go first to this room. While waiting in the room, we got nu updates about the second room. Went downstairs to ask and was told it was ready. Should have informed us. Went to the second room and noticed that the key didn't work, asked my family to wait in the corridor with the bags(which was hot due to the weather) while I ask them to fix the key. Once we got the key issue fixed, we entered the room and noticed it was very hot. We tried to switch on the aircon but after 1 hour the room was still very hot. Obviously the aircon didn't work. Went to the reception again and informed them. They offered another room, this time not a twin bed but a king size bed, better this then no aircon. So it was a small disaster and the staff, in this case only one person was attending to all matters (clearly understaffed on that day) needs to learn to think about the wellness of the guests first. This is something that has to improve. What we also want to highlight is that during our stay, once the room was not been cleaned and twice the coffee, tea and water was not been topped up. The breakfast is great and the lady serving us was doing a very good job. One more thing, you have very nice bathrooms, but no space to hang the towels to dry and to put our toiletries. Would be nice to improve this. Otherwise, we had a great stay in beautiful rooms, but as mentioned before, would be nice to give the guests some attention as well.

AccorHotels certified review
Anonymous Families - 24/06/2017
« Very good as usual »

Very short but very acceptable

AccorHotels certified review
Hendrik Business - 24/06/2017
« Airco not working and windows don't open, breakfast ridiculously expensive »

I always wondered why the Novotel next to it is filling up faster, now I know. Mercury VE looks ok at first glance but it rooms are hell with warm weather

AccorHotels certified review
Barbara Couples - 23/06/2017
« Had I been warned about parking it would have been a wonderful night »

Mechelen is lovely and the hotel setting charming BUT had a very frustrating arrival. I received two confirmation e-mail but neither warned us about limited car access. Our GPS didn't recognize address so I used adjoining street and ended up on plaza - disturbing those who were enjoying their evening. PLEASE - Make garage address first thing in your confirmation. Woman at desk said I didn't read my e-mail but I still had them in my phone and there was no mention of garage!!!

AccorHotels certified review
Arthur Couples - 21/06/2017
« great stay  »

Nice hotel with comfortable room including a luxurious bathroom. Professional and friendly staff. Nice breakfast buffet

AccorHotels certified review
Anonymous Couples - 20/06/2017
« Disappointed »

I am very disappointed with my stay in Mechelen Mercure hotel. I am an Accor Club member, for my stay in Mechelen I had the choice between Novotel (about 86Euros) and Mercure (108Euros) located 100m from each other. I choosed Mercure because of the pool. During my stay I was disappointed because: - I got the worst room located in the 1st floor just above restaurents terrasse - Air cond was not working - I learnt when arriving that the pool is only opened in the morning from 7 to 11AM, in the afternoon it is a private access costing 100Euros for 2 persons for 2h !!!! this was not mentionned in hotel description - During check in, despite I am an Accor club member and have confirmation email with QR code on my mobile phone, the reception desk lady asked for my id and noted every single stuff on it, just make me feel like a kind of untrustable person ....

AccorHotels certified review
Martin Friends - 12/06/2017
« Good hotel for a short stay »

The hotel had all basic amenities one would need. No great luxury. We had a view overlooking the Fishmarket, windows had good soundproofing. Aircondition was lousy and it did not cool sufficiently.

AccorHotels certified review
Lee Families - 06/06/2017
« A lovely hotel in a lovely little city »

A genuine, warm welcome at check-in, a large well appointed room with an excellent bathroom and comfortable beds, a good breakfast.

AccorHotels certified review
Josephine Business - 02/06/2017
« Nice room with view on the canal but air conditioning not working  »

The room was nice and I appreciate the view on the canal. Areas of improvement: - reception staff was not wearing professional attire and could not be differentiated from guests - air conditioning in the room was not working although someone from the reception came into the room and tried to fix it

TripAdvisor certified review
Solo travel - 19/05/2017
« Location, Location, Location »

hotel is best suited for exploring the historic sites of the city, the hotel iself has an excellent restaurant , plenty more in the vicinity, very friendly & helpful staff , clean and good bedrooms , breakfast is to be recommended

AccorHotels certified review
T Business - 17/05/2017

agreable

AccorHotels certified review
Jd Business - 11/05/2017
« A warm welcome »

Friendly reception, luxury room and complete set of services.

AccorHotels certified review
Anonymous Business - 08/05/2017

Rooms were clean & pleasant. Food was excellent. Staff were friendly helpful & polite. A perfect stay.

AccorHotels certified review
Anonymous Business - 01/05/2017

Lovely rooms that work well.

AccorHotels certified review
Anonymous Business - 19/04/2017

Very nice

AccorHotels certified review
Anonymous Families - 16/04/2017

A quirky hotel but very pleasant

AccorHotels certified review
Anonymous Business - 30/03/2017

The hotel is clean and welcoming. The staff are friendly and very helpful. The recent refurbishment is well designed and relaxing providing a nice environment to sit and relax.

AccorHotels certified review
Anonymous Business - 08/03/2017

Warm welcome. Comfortable bed and good breakfast and service.

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