Hotel - ibis Vientiane Nam Phu
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Ibis Hotel Hotel

ibis Vientiane Nam Phu Hotel

P O Box 2359 Nam Phu Square  Setthathirath Road Ban Xieng  Ngeun Chanthabury District 
  VIENTIANE
DEMOCRATIC REPUBLIC LAO

363 reviews
TripAdvisor Rating Based on 363 reviews
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Check-in from 14h00
Check out up to 12h00
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Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air Conditioning
  • 1 restaurant(s)
  • 1 bar(s)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air Conditioning

Catering

  • 1 restaurant(s)
  • 1 bar(s)
See all services

Hotel location

Our rooms

Standard room offers contemporary style accommodation with timber flooring, large bay windows and 3 meter high ceiling. Each room features standard room amenities, 32" LCD TV, tea/coffee making facilities and an in room safe.

  • 64 rooms
  • 64 non-smoking rooms
  • 1 rooms for people with reduced mobility
    • Safe deposit box in room
    • 220/240 V AC
    • Air conditioning
    • Free in-room mineral water
    • Work desk in all rooms
    • Manual temperature control
    • WIFI in your room
    • Telephone
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our guest reviews for ibis Vientiane Nam Phu

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 363 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor certified review
Business - 22/03/2017
« Great location...new and clean hotel! »

The hotel is nicely located near many cafes and restaurants as well as the Mekong River bank. Moreover, the hotel is relatively new and hence, clean. It is typical Ibis hotel but has all the basic requirements for your stay. On the down side, breakfast lacks variety and windows in the rooms are not very sound-proof (one can often hear noisy cars and motobikes passing by). All in all, for the price you pay, it is a good hotel that is close to city center and facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ymt190e, Thank you very much for posting your experience on your recent stay with us. We are happy to notice that our great location was suitable to all your purposes. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Suzie SHIOYAMA General Manager

TripAdvisor certified review
Solo travel - 01/03/2017
« Long weekend in Vientiane »

The general standard was very good. The staff was efficient and friendly. The room was clean and tidy. The biggest let down was the breakfast, very little choice and poorly presented. Don't book the breakfast much better is available near by. The hotels location is perfect for the sights

Our hotel has responded to the review
Our hotel has responded to the review

Dear Z5349ZRmichaelc, We very much appreciate your comments regarding your stay at the Ibis Vientiane Nam Phu. Thank you for your positive comments about our hotel and staffs. With regard to the variety of breakfast, together with our Restaurant Manager and Chef, I will follow up thoroughly and ensure for improvement. Current BREAKFAST MENU (available from 6:30am to 10:00am) 3 kind of Bread with 2 kind of butter Home-made jam & marmalade, caramel spread, peanut butter spread, vegemite 3 kinds of cereals 3 kind of breakfast juice Fresh milk & yoghurt Minimum 2 kind of salad with dressing Port & Chicken sausage, bacon and ham Steamed rice, fried noodle or rice 4 kind of hot dishes including 1 vegetarian cuisine Noodle soup or porridge Your choice of eggs Coffee, tea, Ovaltine, non-caffeine coffee, local tea Current breakfast for EARLY RAISER (available from 4:30am) 3 kind of Bread with 2 kind of butter Home-made jam & marmalade, caramel spread, peanut butter spread, vegemite 3 kinds of cereals 3 kind of breakfast juice Fresh milk & yoghurt Coffee, tea, Ovaltine, non-caffeine coffee, local tea Perhaps, you might have taken breakfast at very early morning and we are sorry that your experience was not up to your satisfaction. Thank you once again for sharing your experience, and we hope you will give us opportunities to serve you better. Sincerely yours, Suzie SHIOYAMA General Manager

TripAdvisor certified review
Business - 20/02/2017
« Great Location, Great Staff »

Stayed three times. 2 nights each. Staff are wonderful. Great location. Walk to River and all the Cafes. Room very clean. Comfortable bed and strong shower. Ibis dependability. I will be back in the not too distant future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan T, We very much appreciate your warm comments regarding your stay at the Ibis Vientiane Nam Phu! And yes, we wish to welcome you again sooner. We are very pleased to know that our products and location meet your expectations. We will continue our endeavor to gain our customer’s satisfactions and improve our service standards. We certainly share your reviews with our teams and I am confident this will motivate them keeping the good works. Once again, thank you very much for your observations and fine compliments. We look forward to the privilege and pleasure of serving you again at Ibis Vientiane Nam Phu. Sincerely yours, Suzie SHIOYAMA General Manager

TripAdvisor certified review
Business - 15/02/2017
« Great Ibis in great part of the world ! »

Perfect location. The staff is excellent. Room quiet with strong shower and comfortable bed. Ibis dependably. Many cafe and bars nearby. Mekong just a short stroll with it's night market and all that goes with it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johnskhg, Thank you for taking time to leave your kind feedbacks on the TripAdvisor. I enjoyed reading every sentence in your review. I am very pleased that your experience was a memorable one and am positive that our associates enjoyed looking after your needs as much as you enjoyed your stay. Your kind words have been passed on to our teams as we share all reviews with all employees. Once again, thank you very much for your observations. We look forward to the privilege and pleasure of serving you again at Ibis Vientiane Nam Phu Sincerely yours, Suzie SHIOYAMA General Manager

TripAdvisor certified review
Business - 13/02/2017
« Ibis Namphu Feb 2017 »

The staff are very friendly and helpful. The Manager Ms Susie and all her staff are always welcoming. The rooms are clean and well maintained. My room only had one electric plug that was working. As soon as I reported it, the maintenance staff were called. The hotel is ideally located for walking around Vientiane capital, eating out, joining tours.

Our hotel has responded to the review
Our hotel has responded to the review

Dear B7824IWangelaf, We very much appreciate your warm comments regarding your stay at the Ibis Vientiane Nam Phu. It is always a pleasure to receive positive feedbacks. We are extremely delighted to see that you had enjoyed your stay and were happy with services provided by our team members. It is most rewarding to learn that our hearty hospitality was appreciated by our guests. We will continue our endeavor to gain our customer’s satisfactions and improve our service standards. We appreciate sharing your concerns, and thank you very much for your patronage. We are looking forward to having you back with us at Ibis Vientiane Nam Phu. Sincerely yours, Suzie SHIOYAMA General Manager

TripAdvisor certified review
Couples - 29/12/2016
« I Would Return Here For Sure »

The hotel is on a main road in Vientiane and it's pretty easy to get there by taxi from the airport. The check-in and check-out process took a little longer than normal but it was nothing to be to fussed over. We were really impressed by how kind and accommodating the staff was. Everyone was so nice and hospitable. English isn't their strong suit and there were some communication issues at times but to be honest, I believe that a smile, good attitude and willingness to help will cover a multitude of mistakes and that incapsulates this staff. The room is what you would expect from a standard Ibis. It was clean and efficient. The restaurant area/lounge is comfortable and good for breakfast or afternoon beers. We didn't eat dinner there but we did have a snack and the prices were okay. Their happy hour is good albeit they don't always staff a bartender. The location is great. It's in an area that very walkable to all sorts of restaurants, bars, shopping and spas. Because of the staff and location, if I'm back in Vientiane, I'll be sure to check rates at Ibis Nam Phu first.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jssokolo, Happy Lunar New Year! Sorry for the late response. We very much appreciate your comments regarding your stay at the Ibis Vientiane Nam Phu. It is always a pleasure to receive positive feedbacks. What we most appreciated is your very fairness review, it is true that majority of our staffs can not speak English well but they are very much willing to serve with polite attitude. We trained our staffs to show their smiles at least and they do so. Thank you very much for being patient and generosity, our staffs will grow faster with customer like you who give us training opportunities with warm hearts. Once again, it was a pleasure reading your feedback. We wish to be of your services again in the near future. Sincerely yours, Suzie SHIOYAMA General Manager

TripAdvisor certified review
FookOn Friends getaway - 24/05/2016
« Centrally located »

This hotel is centrally located. You can walk to most of the places of interest including the night market at Mekong River. Service was very good. The air-conditioner was not cold and within minutes it was fixed. Hotel is very clean. Very happy with my stay at Ibis Vientiane Nam Phu Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear FookOn, Thank you for taking the time to share such positive feedbacks and for staying with us in the Ibis Vientiane Nam Phu especially our location, the cleanliness and hospitality exceed your expectations. We appreciate sharing your concerns, and we wish to have the privilege to welcoming you again in the near future. Sincerely yours, Pattarakorn Chaiyasit Distribution Manager

TripAdvisor certified review
Business - 18/01/2016
« Excellent Location »

Ibis Vientian Nam Phu is situated right in the city center, surrounded by restaurants, cafe' and shops. It is also in a walking distance to many city attractions. The hotel staffs area friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kobsatanya, We would like to take this opportunity to thank you for your feedback and comments regarding your recent stay at our property. We are extremely delighted to see that you had enjoyed your stay and were happy with our hotel’s location that meets your purpose of the trip. It is most rewarding to learn that our hearty hospitality was appreciated by our guests. We will continue our endeavor to gain our customer’s satisfactions and improve our service standards. Once again, thank you very much for your observations and fine compliments. We look forward to the privilege and pleasure of serving you again at Ibis Vientiane Nam Phu. Sincerely yours, Suzie SHIOYAMA General Manager

TripAdvisor certified review
kobsaranya Business - 03/10/2015
« Very good hotel in the heart of the city »

Ibis Vientiane Nam Phu Hotel situated in a very good location, opposite to the old national library and right next to Nam Phu. It is in a walking distance to all the attraction in the heritage zone and also pretty close to all the restaurants area. The hotel staffs are very helpful when you need their advise about the attraction in the city. Wifi are both in the lobby area and also in-room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kobsaranya, We are very much thankful to your kind review. Thank you for staying with us on your recent trip to Vientiane. Our team strives to offer friendly yet professional and efficient service to all our guests and I will be sure to pass your kind comments onto the team. We love to hear voices from our guests as it help us to improve our services and facilities. Once again, thank you for sharing your kind feedback and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Suzie SHIOYAMA General Manager

TripAdvisor certified review
Family - 22/07/2015
« Very hassle free stay »

We stayed here for just one night, and had a very hassle free experience (which is exactly what we wanted for such a short stay). The staff was prompt, restraunt served good food. The ambience was good. Room & bed was comfortable. What more could we have asked for...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shubham_Nath, We would like to express our appreciation to your for your kind review and thank you for sharing your thoughts on your recent stay with us at the Ibis Vientiane Nam Phu. We are very pleased to read that you appreciated hassle free stay and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. With regard to the bed, it call “Sweet Bed by IBIS” and many Ibis hotels worldwide are implementing this type of bed because this is additional mandatory item for Ibis brand. We thank your very much for your patronage and look forward to having you back with us in the near future. Sincerely yours, Suzie SHIOYAMA General Manager

TripAdvisor certified review
Business - 08/06/2015
« A place which gives a value for money. »

Clean and tidy place situated in a very convenient location with good surroundings. Friendly staff who understands and speaks (majority) English which is very very rare in hotels in Vientiane. Higher prices fixed on meals especially breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarathbm, We very much appreciate your comments regarding your stay at the Ibis Vientiane Nam Phu and we were happy to noticed that you enjoyed our hotel’s location and staffs Friendliness of all staff. Indeed, our challenge is English speaking staffs having common senses on hospitality business. We hire a lot of young people because they learned English at school while majority of age thirty-over are reluctant to learn since they have no base. Trust our young generations will learn quickly, gain confidence and no longer shay speaking other languages soon. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the IBIS Vientiane Nam Phu. Sincerely your, Suzie SHIOYAMA General Manager

TripAdvisor certified review
jitendraksinha Business - 17/03/2015
« Comfortable and Convenient »

This was my second stay within 3 months. Centrally located, the staff are very helpful, rooms are clean and service is good. On request, they also arranged airport pick-up & drop, on direct payment basis

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jitendrak, We very much appreciate your comments regarding your stay at the Ibis Vientiane Nam Phu. It is always a pleasure to receive positive feedbacks. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Suzie SHIOYAMA General Manager

TripAdvisor certified review
Couples - 06/02/2015
« Good choice when in Vientiane »

Centrally located and very easy to find. Walking distance to most of the sights and dining places in Vientiane. Friendly and competent staff. Spacious and well designed room including bathroom. Breakfast was good too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Spiros K, Thank you for taking the time to post your valuable review, on Tripadvisor about your recent stay with us at ibis Vientiane Nam Phu. I am happy to read that the location was profitable for you, it is absolutely the perfect place for your purpose of the stay. I appreciated for sharing your experience and for considering ibis hotel as your first choice in terms of accommodation. We look forward to welcome you back on your next time in Vientiane. Sincerely yours, Suzie SHIOYAMA General Manager

TripAdvisor certified review
Anan R Friends getaway - 20/11/2014
« Good but nothing spacial. »

I spend 3 night at Ibis Vientiane Nam Phu Hotel for the first time. Service - OK Hotel staff are friendly Location - Convenient location close to tourist spots, restaurant, cafe, convenience store. (1-10 minute walk) Room - Safe and clean as ibis standard. Overall this hotel is OK nothing spacial. But the price is too expensive I paid about $200++ for 3 night with no breakfast. :(

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anan R, Thank you for posting your review on the TripAdvisor about your recent stay at the Ibis Vientiane Nam Phu. We were happy to noticed that you enjoyed our great location and our services. I will share your comments with my team, and I am sure that your feedback will serve as an encouragement to all of our staff as we strive to improve the quality of our services continuously. With regard to our rooms rates, I believe our pricing is comparable to similar properties in the same area and we feel we provide value for money. We apply the similar pricing methods as many airlines do nowadays, if you book a room well in advance our room rate is low as USD 38++. Our room rate will go up according to the demand hence if you book in last minutes usually our price will be at maximum level which is USD 70++ on this peak season. As you may noticed, most of consumer products prices are much higher compare to Thailand because Laos import daily products, machineries, stationeries etc from Thailand mainly but not produce in the country. Salaries are generally higher than Bangkok if compare employees’ skills and knowledge. Higher taxes imposed at Laos except cigarettes and liquors. All those push up prices with limited margin not only for our industry but many international organizations. We continue aiming to offer well-being at the best price. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Suzie SHIOYAMA General Manager

TripAdvisor certified review
farlix Couples - 07/11/2014
« Had a very good night at Ibis Vientiane »

We stayed for just one night but had a very good stay at Ibis Vientiane. The staff was extremely welcoming and the rooms were in absolutely brilliant condition. The breakfast was good but not exactly the kind of buffet we expected. The staff in the restaurant was very nice as well but maybe a bit overattantive - we had to protect our plates from being removed too early. Other than that awesome stay, would definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Farlix I sincerely appreciate your review on your recent experiences at Ibis Vientiane Nam Phu and thank you for nice comments on us. I will definitely pass and share your feedbacks with our team members as all of our staff strive to improve the quality of our services including over-attentive service by the restaurant staffs. It is still my challenge to get best mix of service level as my staffs are looking at dishes but forgetting people. Again, thank you for your comments. The entire team of the Ibis wish to welcome you back soon. Sincerely yours Suzie SHIOYAMA General Manager

TripAdvisor certified review
StephenInLaos Business - 28/10/2014
« Central convenience in Vientiane »

I regularly travel to Vientiane for work and like to walk around the city in the evening. Vientiane has great variety of cuisines and so a centrally located hotel allows for varied food experiences followed by a stoll through town. Ibis Hotel is functional and comfortable with good clean rooms, very friendly staff, and close to everything in Vientiane. Nearby is Mix complex with various Asian food outlets surrounded by the original Nam Phou restaurants of French, Italian and Lao/Thai styles. Mix also has live music and a great outdoor atmosphere. Staying at Ibis makes a trip to Vientiane an inexpensive, convenient and relaxing stay after a day's work or sightseeing if you're on holiday. Recommended!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephenln Thank you for selecting Ibis Vientiane Nam Phu on your recent trip to Vientiane. Your review was truly appreciated. It is the fact that many of our guests commented about our central location and walking distance to Mekong River, place of interests, restaurants, pubs, massage spa and shops. I am pleased to learn that our location made your enjoyable stay at Vientiane. As you are regularly travel to Vientiane, I hope to be able to welcome you again at our hotel. Sincerely yours, Suzie Shioyama General Manager

TripAdvisor certified review
Friends getaway - 18/10/2014
« Clean and comfortable »

This Ibis hotel fulfils all standards you expect from an Ibis Hotel. It is very clean, comfortable and is centrally located. The staff is very helpful, however they should improve their English a bit. All in all this hotel offers an outstanding price/quality ratio.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NicoF1977 Thank you very much for your valuable review on your recent stay at our hotel. I appreciated your comments and also agree with you that most of our staffs don’t speak English much. This is one of the major reason that our guest-contact staff are all very young. Lao people’s perception on English language only changed last 10 years because there was no necessity and benefit of learning English before. Lao government school still don’t put much emphasis on English but younger generations started learning English at private schools / tutors with much more keen eyes on foreign countries which is no too far as used to be. At the hotel level, we also teaching industrial related English. At the moment, a lot of courage required for my young staff to speak English with our guests since they are shy while most of back-of-the-house staffs doesn’t speak English at all. Overall, I would like to say it is getting better slowly and surely and appreciate your kind patience. We are looking forward to be of your service again in the near future. With warmest regards, Sizie SHIOYAMA General Manager

TripAdvisor certified review
GrahamTTka Business - 21/08/2014
« Ibis in Vientiane »

I thought that this hotel was great value for money. If you're a backpacker, you probably won't stay here if you're on a budget. But if you've got some cash, not a lot, the Ibis hotel is def worth staying in. It's ideally situated in the heart of city with many nice restaurants and cool bars around. Its also easy to walk from here to other parts of the city and Vientiane is a nice city to walk in. Not too many of these in Asia. There's a great French restaurant called Le Provence, just behind the hotel, behind the fountain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear member of TripAdvisor We very much appreciate your review on TripAdvisor. Yes indeed, the heart of Vientiane is small and enjoyable to stroll around. Also there is not too many capital cities in Asia where we can enjoy pure blue sky. Thank you for sharing your comments and we look forward to another opportunity to be of service. Best regards, Suzie Shioyama General Manager

TripAdvisor certified review
jpmbkk Solo travel - 29/06/2014
« correct »

the room is clean but you have a bad smell in the bathroom and the corridor. the breakfast is very poor ( no strawberry or orange jam ) and there is not a toaster !!! the staff is friendly and the wifi is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear member of TripAdvisor Thank you very much for your kind review on your last month stay at Ibis Vientiane Nam Phu. We strive harder to extend superior service experiences for our customer, therefore your feedback is very important to us. I wish to high-light regarding strawberry jam and orange jam. All our jam offering at breakfast buffet are Home-Made. We believe our customer would prefer Home-Made jam not containing any chemicals, furthermore, fresh strawberry and orange are not available in Laos. We use fresh local fruit in season and cocked with sugar only. We have a toaster at the buffet counter every day, it is a large open toaster type which can use for every kind of bakery such as Danish pastry, croissant, Baggett and sandwich bread. Since it is not a traditional toaster type which slide in sliced breads only, perhaps you may not noticed. Once again, I sincerely appreciate you taking the time to give us your feedback. Faithfully yours, Suzie Shioyama General Manager

TripAdvisor certified review
Family - 13/06/2014
« Remarkable experience which will make us return »

Excellent hotel with so many attractions and restaurants within walking distance. We had two rooms and both rooms were clean, comfortable and cosy. The front office staff were very helpful, attentive and pleasant throughout our stay. The only complain we have is that our stay was too short. Thank you Ibis Vientiane for making our stay a memorable and pleasant one. Kudos to all the staff at the reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear member of TripAdvisor, I would like to express my sincere appreciation to you for your kind review. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Ibis brand is renowned. I shared your comment with my team and it was encouraged all of our staffs, particularly members of Housekeeping and Front Office. Thank you once again for sharing your experience, and we all hope your next visit will be as pleasant as the previous one. I hope you would be able to stay longer period and enjoy charm and beauty of Laos. With warmest regards, Suzie SHIOYAMA General Manager

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