Mercure Manila Ortigas 4 stars

TripAdvisor rating 4.0/5 165 reviews
Mercure Manila Ortigas
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Hotel extras

Our events room are desgined to meet your needs for an exceptional and connective environment. Equipped with modern necessities and theme options, our team in Mercure Manila Ortigas is sure to professionally support in planning and hosting your event

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Manila Ortigas

45 San Miguel Avenue
Ortigas Center
1605
pasig
philippines

Tel: +6323174000

Fax: (+63)23174088

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NINOY AQUINO INTL At 19km / 11 miles

  • By train

    SHAW BLVD MRT At 0km / 0 miles

GPS :14.582103, 121.060397

Our accommodations

Genuine Comfort in style: with the choices from our Standard Room offering a queen-size bed or Superior Rooms with two-single beds, queen-size bed or king-size bed and Deluxe Rooms with king-size bed or queen-size bed.

Standard room with 1 Queen size bed

  • Max. number of persons: x3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior room with 1 King size bed

  • Max. number of persons: x3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior room with 1 Queen size bed

  • Max. number of persons: x3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior room with 2 Single beds

  • Max. number of persons: x3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe room with 1 King Bed

  • Max. number of persons: x3
  • Area: From 38
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe room with 2 Single Beds

  • Max. number of persons: x3
  • Area: From 38
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

KALESA CAFE

Type of cuisine: International

Kalesa All day dining Restaurant offers an array of buffet breakfast with Live Action Station, and A la Carte menu inspired through the fusion of International Asian and traditional Filipino dishes that is available for breakfast lunch and dinner

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE CAFÉ

Photo non contractuelle / Strictly non binding

The Lobby Lounge Cafe provides a uniquely vibrant and comfortable environment to socialize during your stay. The cafe offers a wide variety of enticing cakes and pastries, beverages and even convenient quick to-go food items.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 272 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 200 people

Find out more
Mercure Manila Ortigas Meeting Room

Our guest reviews for
Mercure Manila Ortigas

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,393 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

165 reviews

feel not bad

Customer review rating 4.3/5

Lau H. S. F. Business - 19/05/2019 AccorHotels certified review

for the welcome drink, if I wish to take Lime soda, it was reject as the couple only allowed for tea/coffee/soft drink, all of these not my cup of tea, my personal comment is: as long as not alcohol, should be fine for customer to choose. On top, there always has a food fly around the cold cut.

Dear Sau F. Lau H., Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

We are very well assisted by all the staffs.

Customer review rating 4.3/5

Anonymous Families - 19/05/2019 AccorHotels certified review

I always booked at Mercure Hotel, because I love the staffs so much. They’re all approachable and they really assist us nicely. They even grant my request always :) but I hope my next stay in your hotel will have a cool air-conditioning and nice view at San Miguel Ave. I love their pasta which is Vongole but the team told me that this is not available anymore. I hope you guys put it back in menu :) it was really good.

Dear Akiko D., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Manegement

elevator broken

Customer review rating 4.3/5

Yann M. Business - 18/05/2019 AccorHotels certified review

not good

Dear Yann Alain m., Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Good

Customer review rating 4.3/5

Anonymous Business - 17/05/2019 AccorHotels certified review

Over all experience is good considering that the venue of the activity is also in the hotel

Dear Romel A., Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Short business stay

Customer review rating 4.3/5

Anonymous Business - 17/05/2019 AccorHotels certified review

Short business stay

Dear Xiang Bin T., Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Generally satisfactory

Customer review rating 4.3/5

Anonymous Business - 16/05/2019 AccorHotels certified review

Generally satisfactory

Dear Mooreyameen M., Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Excellent service and team is warm and helpful.

Customer review rating 4.3/5

Eduardo H. J. Solo - 16/05/2019 AccorHotels certified review

From check-in to check-out, all superb service from the team.

Dear Eduardo H., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Overall satisfied

Customer review rating 4.3/5

Alexi Business - 13/05/2019 AccorHotels certified review

Good location, friendly receptionist, clean room. Only lobby having some weird smell.

Dear Kah Loon Y., Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Superb

Customer review rating 4.3/5

Sharlene K. S. Couples - 12/05/2019 AccorHotels certified review

Satisfactory

Dear Sharlene S., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Great!

Customer review rating 4.3/5

Brenda Business - 11/05/2019 AccorHotels certified review

Comfortable stay, look forward to staying again at any of Mercure worldwide chains

Dear Brenda Anne C., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Room is clean but aircon was not cold enough, maybe bec. its summer

Customer review rating 4.3/5

Mirriam E. S. B. Business - 09/05/2019 AccorHotels certified review

everything was satisfying except for the aircon, maybe bec its really hot season

Dear Mirriam Elinor b., Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

It was really a great experience.

Customer review rating 4.3/5

Agustin M. J. Business - 09/05/2019 AccorHotels certified review

It was amazingly exciting. The room is clean and well organized. Foods are really awesome. The staff are stupidly courteous and helpful. I will be here in this hotel the next time I will be in Manila

Dear Agustin Mercado J.., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Excellent service and good living environment

Customer review rating 4.3/5

Gracr H. (. T. ). Solo - 08/05/2019 AccorHotels certified review

I felt welcome when I arrived, the hotel prepared the snacks and welcome letter to me that made me surprised and excited, good check in experience and check out experience , thank you so much for the help from the concierge and Front desk, here all the staff I met were so friendly and enthusiastic, they always provide the professional service to me, I feel it is like a home here , the bed is so soft and good for sleep , I had a better sleep here during my staying , I am happy I choose to stay the outstanding hotel, and will recommend to people, than you so much!

Many stays. Always good.

Customer review rating 4.3/5

Dave N. Business - 07/05/2019 AccorHotels certified review

I've said it all before. Love the Mercure in Ortigas. Great service. Great rooms. Great Staff. Great Food. LOL. I've run out of superlatives.

Dear David N., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Decent Hotel

Customer review rating 4.3/5

Deansf808 Friends - 07/05/2019 AccorHotels certified review

Nice and clean, but some of the rooms look right into the adjoining building. Overall-well maintained and modern. A good value.

Dear Dean F., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

good hotel

Customer review rating 4.3/5

Anand J. Business - 07/05/2019 AccorHotels certified review

I was on business trip this hotel is located in business centre of Mania. very easy to locate and travel. The staff of the hotel is very helpful and supportive. Break fast is excellent and wifi works very well. very near to SM Mega mall and Robisons. The hotel resturatnat is also very good. looking forward to visit again

Dear Anand J., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Perfect. Must stay again

Customer review rating 4.3/5

Michael C. Business - 06/05/2019 AccorHotels certified review

Room is clean. Staff is nice

Overall great. Satisfied except for FB staffs which need improving

Customer review rating 4.3/5

Saeksid C. Business - 03/05/2019 AccorHotels certified review

Front desk good Room is nice and clean, fully equipped with all you needed However, FB staff in morning require re-training. I was not offer the table, but choose on my own. Also, the staff offer the coffee but never served until I have to approach the staff again. Moreover, the staff always chit chat with each other, which make me hard to ask for help because they stuck at the corner of restaurant chatting. Hope you take this feedback for improvement.

Dear Saeksid C., Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Excellent

Customer review rating 4.3/5

Mau Business - 03/05/2019 AccorHotels certified review

My stay was great! The room is always clean and fresh.

Dear Ma.Maureen O., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Nice

Customer review rating 4.3/5

Gerry C. Business - 03/05/2019 AccorHotels certified review

It was nice. But nothing spectacular.

Dear Gerry Mel C., Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management
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