Hotel - Mercure Manila Ortigas
Mercure Hotel Mercure Hotel

Mercure Manila Ortigas

4.0/5 160 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:00-23:00
    • Opening hours : Week-end 6:00-23:00

Business services

  • 6 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Genuine Comfort in style: with the choices from our Standard Room offering a queen-size bed or Superior Rooms with two-single beds, queen-size bed or king-size bed and Deluxe Rooms with king-size bed or queen-size bed.

  • 150 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,293 reviews

Our guest reviews for Mercure Manila Ortigas

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 160 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 18/03/2019 TripAdvisor review
« Exceptional Hotel »

Wonderful hotel. Great breakfast. Clean and cheerful rooms. But what continues to impress me are the outstanding staff. Even though I only stay once every few months, they remember my name, my preferences, my favorite room, my favorite food, This hotel is darn near perfect. Highly, highly recommended.

Aminul I. Business - 14/03/2019 AccorHotels certified review
« Comfortable »

It was comfortable for me. Hospitality was good and it was prime location of Metro Manila.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MD Aminul I., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Rr R. Business - 14/03/2019 AccorHotels certified review
« It was a great stay »

I was able to use the facility well Able to sleep well Able to use gym equipments Able to have a full breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert R. Jr., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Melissa Business - 14/03/2019 AccorHotels certified review
« Great location near mall »

Breakfast does not have much variant. If you stay for more than 3 nights, you will get bored with the food. Does not have lots of desert's choice. Also the housekeeping did not clean the room very good like 4 stars hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa I., Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Mildred T. Couples - 12/03/2019 AccorHotels certified review
« Ms »

it was great except for the following CR exhaust was, i think, not properly ducted out to the main exhaust or it was just a ceiling exhaust. I Can smell the CR from my room. the air went out of my room. pls check 2510. Pls also check hot and cold water configuration. other than that it was a pleasant stay as we were able to get a late check out. late check outs are awesome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mildred N T., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Anonymous Business - 11/03/2019 AccorHotels certified review
« Comfortable and convenient location »

Comfortable, clean and safe hotel. I also like the convenient location since it is located near SM Megamall and Podium.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chong Ewe T., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Sathish Business - 10/03/2019 AccorHotels certified review
« Pathetic »

Experienced bad wifi connection and not able to solve even after 2 hours spending at your lobby and no courtesy staff in reception to ask apology.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sathish Babu R., Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

P. Business - 10/03/2019 AccorHotels certified review
« New and clean hotel »

clean, new, good view and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chong Han P., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Anonymous Business - 10/03/2019 AccorHotels certified review
« Fine »

Fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucinda R., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Anonymous Business - 09/03/2019 AccorHotels certified review
« Nice Business Hotel »

Good Location & very friendly staffs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven L., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Jsinon Solo - 08/03/2019 AccorHotels certified review
« Great 2 days »

Nice clean room, easy check-in, easier check-out. Only problem is everytime I needed to use the rear entrance, I have to go around, go out through the main doors and make a u-turn to reenter the building. You should have an easier access to the back door.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johnny S., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Anonymous Business - 08/03/2019 AccorHotels certified review
« very convenient! »

the accommodation was superb, with friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Myra A., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Patrick N. H. B. Business - 04/03/2019 AccorHotels certified review
« basic met. »

Nothing to comment about, basic service receive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hock B. N., Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Radek Business - 03/03/2019 AccorHotels certified review
« Comfortable stay in centre of Manila »

Nice staff, cozy & clean room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Radek M., Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Dan M. Families - 01/03/2019 AccorHotels certified review
« Breakfast package was not availed »

Stay in the hotel was good, room is nice and clean. We were lolking forward for the buffet breakfast but sadly we were not able to wake up on time as we had a long night and slept in until 11am. I would be nice if we could at least refund or re use the breakfast package for some other day as we already paid for it. I recall when i was in Australia i stayed in mercure as well and the staff are more linient with these breakfast packages

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dan m., Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Susi B. Business - 28/02/2019 AccorHotels certified review

Staffs r friendly, drainage at shower/bathroom was clocked, food not nice, lift too long

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hildah Susilawaty b., Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Melyanti Business - 28/02/2019 AccorHotels certified review
« Good for business travel »

Good environment, walk distance to office, mall and other restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melyanti M., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Terry G. Couples - 27/02/2019 AccorHotels certified review
« Great »

Our stay at Mercure Manila Ortigas was wonderful. The price was great and the room was very nice just what we needed! I love the convenience of the location close to two big shopping malls, SM mega mall and the new Podium, all within walking distance. They have a great restraint as well called Kalesa! We had dinner and lunch there several times. I will definately stay here again when I visit Manila.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terry Lynn G., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Couples - 27/02/2019 TripAdvisor review
« Ortigas Stay »

Basically our stay was just to have a place to stay prior to our international flight the next day. The trip to and from the area is not ideal but manageable, Metro Manila traffic is at its worst. The room and the breakfast was good as expected and the staff knows their job very well and accommodates guest request.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, we are glad to hear that you had good experience during your stay, especially with our food and guest services. Thank you so much for taking the time to send us your feedback, we look forward to having you with us again soon!

Marvin Business - 26/02/2019 AccorHotels certified review
« Small but cozy, be prepared to walk »

Generally good. I was disappointed that there was no executive lounge despite being a Mercure (the Mercure in Singapore all had lounges). Also the property didn’t seem very busy but was still unable to accomodate a late checkout beyond 2pm. I typically get 4pm as standard and up to 7pm in other Accor properties.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marvin Y., Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

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