Hotel - Mercure Manila Ortigas
Mercure Hotel Mercure Hotel

Mercure Manila Ortigas

Our hotels AccorHotels
4.0/5 122 reviews
All hotels in Pasig
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 3420.00 PHP Non member rate
From 3420.00 PHP Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:00-23:00
    • Opening hours : Week-end 6:00-23:00

Business services

  • 6 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Genuine Comfort in style: with the choices from our Standard Room offering a queen-size bed or Superior Rooms with two-single beds, queen-size bed or king-size bed and Deluxe Rooms with king-size bed or queen-size bed.

  • 150 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 793 reviews

Our guest reviews for Mercure Manila Ortigas

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 122 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Roxy F. Solo - 16/05/2018
« For quick weekend getaways »

It was a much needed relaxation time for me and Mercure Hotel provided that. I like that it’s a few meters away from The Podium considering I had a few businesses to attend to during my stay. The room was a bit small but it’s not a major issue. However the food was good but I think there was a slip when I had room service delivered to me. I ordered Gyudon which had salad on the side. I’m pretty sure the sticker on one of the ingredients shouldn’t be in the recipe. I’m sure cos I chewed on it. Kitchen staff should be more careful on that. Had I swallowed it would’ve been a major trouble for you guys. Other than that room, location, house keeping, reception - it was great. Breakfast buffet was pretty good, too!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roxanne E F., We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. On the other hand, we sincerely apologize with regards to your room service experience. Rest assured that we are taking necessary actions to address this matter and to prevent future occurence. Once again, thank you again for sharing your experience, and we hope your next visit will be more pleasant one. Sincerely, Joselito Surla Front Office Manager

AccorHotels certified review
June Business - 16/05/2018
« Staff is very helpful »

Quite comfortable and feel secure

AccorHotels certified review
Anonymous Business - 15/05/2018
« A relaxing stay »

The experience as a whole is okay. I only have a problem with the arrangement with HRS. (I am not sure if this is the same as with other booking websites, though). I was travelling on business, and my trip was cut short. However, I was not allowed anymore to modify my reservation to reflect the new schedule. Ended up wasting one night of my reservation. I think it would be nice to provide this option, especially for business travellers who are always susceptible for these types of changes. The price is also quite expensive considering the other hotels nearby that are available for roughly half the price and with a similar presentation.

AccorHotels certified review
Amar S. Business - 15/05/2018
« I enjoyed staying at Mercure »

Comfortable bed, quiet, Food at Restaurant was lovely, service excellent.

AccorHotels certified review
Deidre Business - 14/05/2018
« Met all my expectations »

Rooms were nice and while showing a bit of wear and tear were kept scrupulously clean. Staff were friendly and helpful.

AccorHotels certified review
Kvb Couples - 14/05/2018
« yummy food, nice bathroom, good value for $ »

We loved mercure manila, especially since for this booking we didn’t care much about what’s outside our window. we had dinner at kalesa and loved the food especially the pomodoro. good breakfast too. bathroom was nice. quick check in and check out. nice staff. only thing is we’re not sure if the aircon was faulty in our room? or the comforter was just too thick? that’s why the room felt hot.

AccorHotels certified review
Joseph C. Business - 14/05/2018
« Excellent »

Comfortable, clean, nice hotel

AccorHotels certified review
L. S. J. Business - 13/05/2018
« Your hotel has very clean facilities such as bed, tap water cocks, and furniture. »

I like your kind staffs

AccorHotels certified review
Efren L. Families - 12/05/2018
« Very nice »

The lifts are good

AccorHotels certified review
Tanya K. Business - 11/05/2018
« A good corporate hotel to be tied to »

A pleasant experience with very friendly staff although the entrance of the building wasn't very obvious or appealing. A good hotel for corporate functions and business meetings. Overall good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

AccorHotels certified review
Anonymous Business - 11/05/2018
« good new hotel »

was almost perfect only the eveing service in the restaurant if you sit outside is not good the last night I was sitting for more than one hour and no one came out and I was not alone a few table where people all where not happy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, I am sorry that your experience at the restaurant did not meet your expectations; please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

AccorHotels certified review
Jessie G. Business - 10/05/2018

As a business traveller, what I need is comfortable bed, strong shower, and decent hairdryer. I have these three in my room. So I’m satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to our team and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

AccorHotels certified review
Steve K. Friends - 10/05/2018
« Experience »

Thank you so much for the wonderful experience at the hotel. Everything was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

AccorHotels certified review
Yolly Families - 09/05/2018

Pretty small facility should deliver better service, - satisfactory! Employees courtesy very notable...waiters at d Kalesa as wel as Sir Eugene very helpful and sincere n xtending help as we go out to pick a taxi ride...kudos!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yolly, It is always a pleasure to receive positive feedback and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

AccorHotels certified review
Alicia V. Business - 09/05/2018
« my stay was comfortable »

the staff are accommodating and friendly.the kids club which was indicated online was missing so dissapointing.the absence of pool added to the disappointment. breakfast is ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Thank you again for sharing your experience. We are sure that this feedback will serve as an encouragement to our team as we strive to continuously improve the quality of our services and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

AccorHotels certified review
Emer E. Business - 08/05/2018
« Excellent service. Accessible. »

Comfortable stay at the center of the business district.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

AccorHotels certified review
Nat Business - 08/05/2018
« Friendly staff and fast check in/out »

The location of the hotel is good. I was happy during my stay. Staffs have well trained and professional. Room was clean. I will consider being back again for my next trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nat, We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

AccorHotels certified review
Anonymous Families - 08/05/2018
« the service was as expected of mercure »

We have stayed in the past in other Mercure Hotels and this one in Ortigas offers the same level of service as I would expect based on previous experience. The hotel is new, so the rooms are really nice. The location is also top-notch.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. We have shared your comments to the concerned department head with regards to the additional requirement that you prefer to be set up in your room (comb and iron and board) for your future stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

AccorHotels certified review
Teremoana M. Business - 05/05/2018
« Poor »

Both bathroom and room floors not mopped or cleaned properly. Toilet paper was missing for 2 days and had to be requested. Receptionist double charged my card upon arrival and being a silver member of accor, I felt the service wasn't up to scratch.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience with the services with the rooms and receptionist did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

AccorHotels certified review
Doc L. Business - 03/05/2018

It was indeed a very horrible experience! I arrived Mercure Hotel Ortigas at 12nn. I requested for a valet parking but its policy is a self-parking one. The parking attendant instructed me to park at Basement 4 Lower which I obliged. There was no roving guard at that time and I noticed a word Exit but not a Fire Exit and it looked like a regular exit as opposed to your statement that it was a Fire Exit. I assumed it was a regular Exit since there were no other signages around that’s why I went through with my luggages. There I was trapped! I panicked and tried to open all the doors. I went up and down the hot stair well area. I tried banging each door to get attention. I decided to use my smartphone but there was no signal. I was hyperventilating, profusely sweating and scared to death. Finally, one of the doors, the Lobby door, was opened. I also noticed that exit of this lobby door is hardly recognized. Any person can just go in and out unnoticed by the security guard whose designated area is inside the hotel. I am writing this for I feel that there is negligence or lapses on the part of the hotel management as well as the building administrator. I hope this will be addressed the soonest possible time, and perhaps give me feedback regarding this unpleasant experience at Mercure Hotel Ortigas. Thank you. From, Doc L.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Doc L., Please accept our sincerest apologies for the unpleasant experience you had at the Fire exit basement level of the building. We understand how it is traumatic the incident was and we fervently hope that you could indulge us on this occasion. Please rest assured that we have already taken the appropriate measures to address the problem and prevent future occurrence. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 3420.00 PHP Non member rate
From 3420.00 PHP Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 600 m Joy Nostalg Hotel & Suites Manila - Managed by AccorHotels
Joy Nostalg Hotel & Suites Manila - Managed by AccorHotels
From
From 5850.00 PHP Non member rate
From 5850.00 PHP Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 4.3 km Novotel Manila Araneta Center
Novotel Manila Araneta Center Hotel
From
From 4500.00 PHP Non member rate
From 4500.00 PHP Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 5.3 km Raffles Makati
Raffles Makati
From
From 17500.00 PHP Non member rate
From 17500.00 PHP Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 5.3 km Fairmont Makati
Fairmont Makati
From
From 9500.00 PHP Non member rate
From 9500.00 PHP Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in PASIG
See rates