Hotel - Mercure Manila Ortigas
Mercure Hotel Mercure Hotel

Mercure Manila Ortigas

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4.5/5 94 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Breakfast
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:00-23:00
    • Opening hours : Week-end 6:00-23:00

Business services

  • 6 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Genuine Comfort in style: with the choices from our Standard Room offering a queen-size bed or Superior Rooms with two-single beds, queen-size bed or king-size bed and Deluxe Rooms with king-size bed or queen-size bed.

  • 150 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 462 reviews

Our guest reviews for Mercure Manila Ortigas

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 94 reviews
AccorHotels certified review
Lee Business - 14/11/2017
« Excellent Service »

very accommodating staff, excellent location, super clean room and service especially the staff in the restaurant.

AccorHotels certified review
Thomas P. Business - 13/11/2017
« Convenient and Pleasant »

The hotel for my business purposes was located centrally. It was nearby to restaurants and the SM Mega Mall. The main feedback is that all staff were pleasant and professional. They were attentive to the needs of the guests. The only minor issue is that the restaurant and room service closes early at 10pm.

TripAdvisor review
Business - 13/11/2017
« excellent place to stay »

I checked in around 12 midnight because of late arrival from the airport, the staff who assisted me during my check in was very accommodating and helpful, super clean room, and great breakfast service. The location is just a walking distance to a nice restaurants and malls. for sure I'm going to book my stay if I visit again Manila.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 103012, We thank you for taking time to share your wonderful experience regarding your recent stay with us! Thank you for recognizing our strategic location near restaurants and shopping malls, super clean rooms, great breakfast service and our staff and that you find them very accommodating and helpful. It is a delight to learn that you would love to stay again with us here in Mercure Manila Ortigas, we are all excited to see you and be of service to you again! Kind regards, The Management

AccorHotels certified review
Dai Business - 12/11/2017
« AC was not functioning »

Couldnt switch off the AC.

AccorHotels certified review
Jovilyn Friends - 11/11/2017
« A warm welcome and a generally positive experience »

I was delighted that the front desk was able to immediately identify me and expedite my check-in process. The upgrade was a plus. I had difficulty controlling the air-conditioning, and for one night, that would've been okay, but finally asked for help the second night. Perhaps include instructions on how to operate the panel? Again, loved the welcome snacks, definitely something that makes Mercure Ortigas unique amongst Mercure properties I've been to.

AccorHotels certified review
Sunardi L. Business - 11/11/2017
« Hidden Gem in Ortigas! »

Been back at this hotel numerous time and always satisfy with the service from the staff. Mr. Surla is an outstanding manager that is very hands on. He even personally deliver my heavy boxes to my room this time. Thank you Mr. Surla and your great team!

AccorHotels certified review
Lyn Couples - 10/11/2017
« Quite satisfactory »

It was an overall good experience I was just surprised that there’s a charge for local calls. I’ve never been in a hotel that charged local calls.

AccorHotels certified review
Poji Friends - 10/11/2017
« Good hotel, not special, not bad »

Good decent hotel in a good location. Nothing special exceeded my expectations, but no bad experiences either.

AccorHotels certified review
Beth A. Solo - 09/11/2017
« Mrs »

It was superb, although I still paid a lot of money even though I was an Accor hotel member

AccorHotels certified review
Ces Business - 09/11/2017

Attentive service, great location, excellent breakfast buffet.

AccorHotels certified review
Gerald M. G. Business - 09/11/2017
« Amazing »

Food was excellent, staff was courteous and accomodating

AccorHotels certified review
Vince Business - 09/11/2017
« Not satisfied. »

Access card, malfunctioning. There are call charges for local calls. thumbs down.

AccorHotels certified review
A. Couples - 07/11/2017
« Pleasant stay »

Small entrance to the hotel on car arrival though the concierge was helpful with the luggage. Check in was smooth with acknowledgement of Le Club membership and voucher for welcome drink provided. The welcome drink selection of juices and soft drink is a little disappointing. Superior room is up to expectation for overnight stay. Aircon running on arrival though the thermostat appears to be always at 19C but room is just cooling. Room is very clean with expected amenities - nice to have the hand towel with the face towel and bath towel. Strong hot/cold rain shower with hand spray. Bed is very comfortable with the TV on the facing wall. Front desk staff is pleasant and smooth fast check out. Concierge provided loan umbrella with no hassle when we went out and helped with luggages at the lobby - keep up the good service! Location is convenient and walking distance to Shangri-la Plaza and SM Mall. However the traffic jam is terrible during weekdays peak traffic - took nearly 3 hours from NAIA Terminal 3! But it took just about 45 minutes back to NAIA T3 the next day (public holiday).

AccorHotels certified review
Fabio Business - 06/11/2017
« Cold »

The air conditioning could not shut down, I put it at 27 and when I come back, the temperature inside the room was 10. The only remedy is to shut down from the main switch, ad turn it on time to time I try several rooms all with the same problem.

AccorHotels certified review
Anonymous Couples - 06/11/2017
« Great all around stay »

The room was very modern and clean. Staff was friendly and helpful. Loved the location. Only downside was having to pay for a local phone call. I found that kind of unusual.

AccorHotels certified review
Tarkan K. Business - 06/11/2017

larissa and all other staff was very helpful

AccorHotels certified review
Tim Business - 05/11/2017
« Nice, neat, tidy, no real issues »

It was nice and tidy, the wifi worked, staff were friendly, I didn't really have any issues. Would stay again.

AccorHotels certified review
M. S. Business - 05/11/2017
« Ms. M. S. »

It was good experience

AccorHotels certified review
Eric V. Families - 02/11/2017
« Consistent VIP Treatment »

From warm welcome, welcome platter, welcome drinks, room upgrade and late checkout given to Accor members, I really could not ask for more. All requests like bucket of ice readily given. Will be back here soon.

AccorHotels certified review
Sidney E. Solo - 01/11/2017
« Outstanding! As expected of Mercure chain hospitality »

I stayed for a few hours in one of my trips to Manila. It was my first time staying at Mercure in the Philippines and was even surprised that we have it here. I was expecting superb service since I was billeted at Mercure for a week while in Auckland, NZ. And true to what I expect, Mercure upholds its standards for fine service and impeccable taste in furnishings.

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