Hotel - Mercure London Bloomsbury Hotel
Mercure Hotel Mercure Hotel

Mercure London Bloomsbury Hotel

4.0/5 2,435 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00.00 - 23.59
    • Opening hours : Week-end 00.00 - 23.59

Business services

  • 1 meeting room(s)
  • Copy/print service available
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Our rooms

  • 114 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 5 family rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Telephone
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Make-up/magnifying mirror
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 5,861 reviews

Our guest reviews for Mercure London Bloomsbury Hotel

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,435 reviews
Couples - 15/12/2018 TripAdvisor review
« Very Disappointed »

Poor quality room, lumpy soft beds, and noisy. I’m a Platinum Accor Member and expect much better standards. This must be just poor management and facilities that don’t reach minimum standards.Having complained the response was that they will try to do better next time I stay. Frankly that’s wishful thinking from Mr Knights the Front Office Supervisor!!

Anonymous Couples - 10/12/2018 AccorHotels certified review
« Average »

Underwhelming

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. R., Thank you very mcuh for taking the time to complete our Guest Satisfaction Survey following your stay here at Mercure London Bloomsbury. While I am glad that you were satisfied with some aspects of your stay, I am sorry if not everything matched all your expectstions. We are soon to be undertaking a full upgrade of all guest bedrooms. This will help ensure that we are providing the modern and fresh facilities our guests expect from us. Thank you again for sharing your experience, and we hope to have the opportunity to better serve you in the near future. Sincerely, Christopher Knights Front Office Supervisor

Robert A. Business - 10/12/2018 AccorHotels certified review
« Soft saggy mattress, cheap sheets »

Soft saggy mattress, cheap sheets

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time to tell us about your experience at Mercure London Bloomsbury Hotel. I am however sorry that your experience did not meet your expectations; please allow me to express my apologies. Here at Mercure London Bloomsbury, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. While I am glad that some aspects of your stay were satisfactory, I am sorry if not everything matched all your expectations. We fully understand the importance of a good nights sleep and therefore disappointed to learn if you were not satisfied with your bed. We take alle feedback very seriously and we will use your comments to ensure going forward we are providing the best possible service at every opportunity. Once again we appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Knights Front Office Supervisor

Mikaela K. Friends - 10/12/2018 AccorHotels certified review

We booked a twin room and upon arrival we were told we would have to split up and go into two different rooms. This was extremely disappointing and when asked if we would get any compensation for this error on their behalf we were told no

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., Thank you for taking the time to tell us about your experience at the Mercure London Bloomsbury Hotel. I am however sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Here at Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. While we will always try to accomodate our guests in the prefered room choice there may occasions when this is not possible due to availability constraints. We apologise if on this occasion you were not entirely satisfied with the room allocation. Once agian we appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Knights Front Office Supervisor

Anonymous Couples - 10/12/2018 AccorHotels certified review
« Didn't meet expectations but OK for 1 night stay. »

Excellent location, good breakfast, average customer service, quality of the room didn't meet our expectations. It was okay for a 1 night stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. V., Thank you very much for taking the time to complete a review following your recent stay with us here at Mercure London Bloomsbury. While I am very glad that our location and breakfast met your expectations, I am sorry that you were not satisfied with everything during your stay . We are in the process of training a new team at the hotel and I am sorry if you felt there could have been improvements in our customer service. we will certainly be following up with the individuals concerned to ensure we are providing the best possible service at every opportunity. We are also soon to be undertaking a full upgrade of all guest bedrooms. This will help ensure going forward we are providing the moderna d fresh facilities our guests expect from us. Thank you again for sharing your experience, and we hope to have the opportunity to better serve you in the near future. Sincerely, Christopher Knights Front Office Supervisor

Neil S. Business - 10/12/2018 AccorHotels certified review
« Comfortable, but flawed »

It looks as though this hotel has been taken over relatively recently by Accor. There was a sticker in the bathroom placed by another owner. The room was clean though would benefit from a freshen-up. I was very surprised to find no shaver socket in the bathroom, and I didn't have time to ask Reception for one. Breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you very much for taking the time to leave us a review following your recent stay with us here at Mercure London Bloomsbury. While I am glad that some aspects of your stay were satisfactory, I am sorry if not everything matchted all your expectations. Here at Mercure London Bloomsbury we are soon to be undertaking a full upgrade of all guest bedrooms. This will help ensure going forward we are providing the modern and fresh facilities our guests expect from us. Thank you again for sharing your experience, and we hope to welcome you back to Mercure London Bloomsbury in the near future. Sincerely, Christopher Knights Front Office Supervisor

Anonymous Families - 10/12/2018 AccorHotels certified review
« Team help »

Was difficult due to booking error, team were helpful and a suitable solution was achieved. As a silver member of the leClub, I recently experienced the Novotel excel London experience, in which my booking, was presented in a silver membership envelope. Something small made the experience special, it appears a shame this is not conducted at all of the Accor hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for taking the time to leave us a review following your recent stay with us here at Mercure London Bloomsbury. While I am glad that some spects of your stay were satisfactory, I am sorry that not everything matched all your expectations. I am glad to learm that once we were aware the situation you encountered regarding your reservation we were able to find a suitable resolution. We are always looking to improve on everything we do at the hotel and your comments regarding our loyal Accor Le CLub members will certainly be used to ensure we are providing the best possible service at every opportunity. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back to Mercure London Bloomsbury in the near future. Sincerely, Christopher Knights Front Office Supoervisor

D. E. Business - 09/12/2018 AccorHotels certified review
« Intrusive housekeeping spoiled it. »

Nice room, shame about the cleaners knocking not once but twice before 8.30am! My fault for not putting 'do not disturb' on the door but it still felt like I was being rushed out of the room. When I came up from a very nice breakfast the bed had been pulled out and the room was being turned round - it was barely 9am. I was running for work but had it been a city break precious chance of a lie in here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., Thank you for taking the time to tell us about your experience at Mercure London Bloomsbury Hotel. I am however sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Here at Mercure London Bloomsbury, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would like to apologise on behalf of the hotel for your experience regarding the service from our Housekeeping team in the morning. This is certainly not the standard of service we aim to deliver and we will be escalating you feedback to our Head Housekeeper to ensure this does not happen again. Once again we appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Knights Front Office Supervisor

Ryan D. Business - 09/12/2018 AccorHotels certified review
« Very good stay »

Room very comfortable and clean. However shower did not heat up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rocamora Thibault Front Office Assistant Manager

Gerard Business - 09/12/2018 AccorHotels certified review
« I expected more »

I know London is a expensive city. I travel a lot in Europe. I know a 3-star hotel in Germany or Spain is 4-star in UK. However, I expect at least a decent mattress. Location was very convenient for my needs and staff was very attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services therefore, your feedback is very important to us. However, we apologize if you were not satisfied regarding the bedding. We will proceed a full refurbishment of the room on the first half of 2019. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you again for sharing your experience, and we hope your next visit will be fully pleasant. Sincerely, Rocamora Thibault Front Office Assistant Manager

Anonymous Solo - 08/12/2018 AccorHotels certified review

I have stayed here 3 times and it is a great hotel. On two separate occasions I rang reception (I) The cleaning staff had not refilled the used teabags and coffee. the staff member of reception said she would arrange to have some sent to my room. This did not happen. (ii) The same staff member took my request for a wake up call as I was catching a Eurostar the next morning. Again this was not actioned, I received no wake up call. Luckily I had set an alarm myself. The staff member was a lady approximately 40 years of age who was in training. I understand that mistakes are made, but the wake up call was important.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rhonda R., Thank you for taking the time to tell us about your experience at the Mercure London Bloomsbury Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with housekeeping to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Rocamora Thibault Front Office Assistant Manager

Esther Couples - 08/12/2018 AccorHotels certified review
« A bit disappointing »

The staff were very friendly and helpful As a Gold Accor member, and having paid over £240 for room only, I was initially pleased to be told of the room upgrade and gifts in the room. Included was a 25% discount voucher for the Marco Pierre White restaurant at the hotel. I noted that the restaurant provided the room service, so asked a member of staff if the voucher could be used for that. She went to check said that we could use it and just had to mention it before making the order. However, when I called room service later in the evening I was told the voucher could not be used. We made alternative arrangements for eating and the restaurant lost our business. I would also like to point out that one of the reading lights was not working properly and the room (615) was slightly scruffy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., Thank you for taking the time to tell us about your experience at the Mercure London Bloomsbury Hotel. I am however sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Here at Mercure London Bloomsbury, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would like to take this opportunity to apologise for the confusion caused regarding the discount vooucher. The voucher is valid from the A la Carte menu in our restaurant but not with room service. Here at the hotel we are soon to be undertaking a full upgrade of all guest bedrooms. This will help ensure that we are providing the modern and fresh our guests expect from us. Once again we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Knights Front Office Supervisor

Thj Families - 08/12/2018 AccorHotels certified review
« Comfortable and efficient - but expensive. »

High quality rooms and service. Efficient and helpful staff. But is it actually value for money - I know have to ask before my next stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our rates are determined by supply and demand and in line with other similar properties in the area. Thank you again for sharing your experience, and we hope to welcome you back to Mercure London Bloomsbury in the near future.. Sincerely, Christopher Knights Front Office Supervisor

Pjm Solo - 08/12/2018 AccorHotels certified review
« Friendly helpful staff and a good room. »

Comfortable and relaxing. It was easy to book a meal at the restaurant and the servicing of the room was discreet and efficient. When I needed help with directions staff were totally helpful on several occasions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Knights Front Office Supervisor

Jenni Business - 08/12/2018 AccorHotels certified review
« Good location, helpful staff »

Very happy with stay, Marcos the on sight restaurant not at all good though

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am however sorry to learn of your experience in our Marco's Restaurant. This is certainly not the service we aim to deliver and we are very disappointed to learn that this disrupted your stay. We will certainly use your feedback to ensure we are continually providing the best possible service at every opportunity. Thank you again for sharing your experience, and we hope to welcome you back to Mercure London Bloomsbury in the near future. Christopher Knights Front Office Supervisor

Carole G. Business - 07/12/2018 AccorHotels certified review
« Excellent »

Very clean quiet hotel friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs G., We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rocamora Thibault Front Office Assistant Manager

Denise H. Business - 07/12/2018 AccorHotels certified review
« Average »

The bedroom and bathroom were extremely small and really very little room to move. breakfast just average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denise H., Thank you for taking the time to tell us about your experience at the Mercure London Bloomsbury Hotel. I am sorry that your experience did not meet your expectations regarding the room of our standard double room, please next time, ask front dest we could upgraded you for a king size room; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rocamora Thibault Front Office Assistant Manager

Ac Business - 06/12/2018 AccorHotels certified review
« room had a stale/drain type smell and back of bathroom door is peeling off (room 216) »

However, breakfast good and great size of bed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., Thank you very much for taking the time to leave us a review following your stay with us here at Mercure Londonn Bloomsbury. While I am glad that you were satisfied with some aspects of your stay, I am sorry that not everything matched all your expectations. I am extremely disappointed to learn that the standard of the bedroom was not of the level we would expect to deliver. We are however soon to be undertaking a full upgarde of all guest bedrooms. This will help ensure going forward we are providing the modern and fresh facilities our guests expect from us. Thank you again for sharing your experience, and we hope to have the opportunity to better serve you in the near future. Sincerely, Christopher Knights Front Office Supervisor

Blaireau Business - 06/12/2018 AccorHotels certified review
« Bedroom not great »

Hotel lobby welcoming; staff good. Breakfast good. Room disappointing. Headboard worn and scuffed badly. Where extractor fan fitted in bathroom all the pencil marks were still visable. Takes 5 seconds and a rubber to sort out. Bulb out in bathroom too plus you need 6 foot long arms when using the toilet to reach the paper.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you very much for taking the time to leave us a review following your stay with us here at Mercure London Bloomsbury. While I am glad that some aspects of your stay were satisfactory I am sorry that not everything matched all your expectations. We fully understand the importance of the standard of our bedrooms to our guests. We are soon to be undertaking a full refurbishmnet of all guest bedrooms throughout the hotel. This will help ensure going forward we are providing the modern and fresh facilities our guests expect from us. Thank you again for sharing your experience, and we hope to have the opportunity to better serve you in the near future. Sincerely, Christopher Knights Front Office Supervisor

David Couples - 04/12/2018 AccorHotels certified review
« Very comfortable room »

A bit frustrating. Took three attempts and two new cards to get the door to open. The TV did not seem to work and was loose on its mounting. Each time it was switched on, it defaulted to channel 400 then displayed a notice saying "Doubletree by Hilton" and finally a blank screen with a box sating 'no signal. check aerial connection'. (or words to that effect). The manager got it onto the valid channels but as soon as it was switched off, it forgot which channel you were watching. Bathroom door shows a lot of evidence of water damage because it is hung so much off vertical that it always swings open onto the semi-enclosed shower. These are not serious complaints. I am listing them for the benefit of the hotel management.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David D., We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rocamora Thibault Front Office Assistant Manager

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