Hotel - Mercure London Bloomsbury Hotel
Mercure Hotel Mercure Hotel

Mercure London Bloomsbury Hotel

4.0/5 2,354 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00.00 - 23.59
    • Opening hours : Week-end 00.00 - 23.59

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Our rooms

  • 114 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 5 family rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Telephone
    • TV room service ordering
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 5,319 reviews

Our guest reviews for Mercure London Bloomsbury Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 2,354 reviews
Steve Couples - 09/08/2018 AccorHotels certified review
« Below it’s normal standard »

Stayed here many times before and always been very happy. Staff very helpful and friendly during our 2 night stay last weekend, but problems with room cleaning. Room not ready when we arrived at 2.30pm, this no so bad but then discovered a dirty smelly towel in cupboard. Day 2 room not cleaned/ prepared at all. Reported to staff at desk and they did what they could to sort things, but below normal standard. But it won’t stop us coming back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you very much for taking the time to leave us a review following your recent stay with us here at Mercure London Bloomsbury. Firstly, it was our pleasure to welcome you back to the hotel and it is wonderful to learn that our staff continue to remain helpful and friendly throughout your time with us. I am however sorry to read that there were some issues regarding the housekeeping in your room. We fully understand the importance of cleanliness to our guests and your experience will certainly be investigated internally to ensure we are consistentaly providing the best possible experience at every opportunity. Once again thank you for sharing your experience, and we look forward to welcoming you back to Mercure London Bloomsbury again very soon. Sincerely, Christopher Knights Front Office Team Member

Sm S. Couples - 08/08/2018 AccorHotels certified review
« Delightful Hotel »

We chose this hotel due to proximity to the British Museum. The hotel is very clean, modern with a great breakfast. The hotel staff was very helpful and saved us time and money with their recommendations. The staff is certainly a wonderful representation of the hotel. We loved the breakfast. My only comment here would be that we booked a double bed and I did not realize that this is smaller than our US double beds. Next time, a queen. There will be a next time as this was our most enjoyable hotel experience we have ever had in London.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan, Thank you very much for taking the time to answer to our online survey following your recent stay with us. I am delighted to read how much you enjoyed your stay with us, especially when staff played its part ! If you would like to take a few minutes to share your experience on TripAdvisor. Your feedback will be most helpful to us. For your convenience I have provided you with the link below. https://www.tripadvisor.co.uk/Hotel_Review-g186338-d192042-Reviews-Mercure_London_Bloomsbury-London_England.html Once again, thank you very much for the kind review. We all look forward to welcoming you back to Mercure London Bloomsbury in the near future for another GREAT stay ! Best regards, Pierre-Yves Dumont Front Office Manager

M. Couples - 08/08/2018 AccorHotels certified review
« Great location, good rooms, friendly staff »

A short stay for a visit to London. Hotel was easy to reach from the Tube. The rooms were not so big but good enough. Well appointed and clean and tidy. Aircon was great (especially during the recent hot weather) and nice and quiet. Bathroom/shower was excellent ( water pressure was a bit poor in the shower). Staff were very helpful and friendly. Breakfast buffet was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malcolm, Thank you very much for taking the time to answer to our online survey following your recent stay with us. I am delighted to read that our location staff and room met your expectations. We are actually currently looking for a solution to change our desk and make them more convenient, with more space. If you would like to take a few minutes to share your experience on TripAdvisor. Your feedback will be most helpful to us. For your convenience I have provided you with the link below. https://www.tripadvisor.co.uk/Hotel_Review-g186338-d192042-Reviews-Mercure_London_Bloomsbury-London_England.html Once again, thank you very much for the kind review. We all look forward to welcoming you back to Mercure London Bloomsbury in the near future for another great stay. Best regards, Pierre-Yves Dumont Front Office Manager

Anonymous Couples - 07/08/2018 AccorHotels certified review
« A breakfast that is killing all the experience »

I go quite often to Mercure hotels because I generally think that they offer the right balance between price and level of services. Unfortunately, on this occasion, I have to express my disappointement. No problems on the way we have been welcomed and the room it self having the expected level of equipment. However, on Sunday we decided to have the breakfast at the hotel and it was probably my worste experience ever in an Accor Hotel. When we were still having our breakfast, staff was already tidying up the dinning room which would have not been an issue if done quietly...on the contrary, people from staff were talking loudly and almost running, chairs were pulled instead of raised, dishes were manipulated with no care...you can imagine that was not a quiet breakfast. On the top of that, when I gave the feedback to someone at the welcome desk I was told that nothing can be done because the restaurant is not part of the hotel...I am afraid this is not acceptable at all in term of customer focus...as a consequence, I don't think I will come back to this hotel and will definitely not promote it around me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Thank you for taking the time to tell us about your experience at the Mercure London Bloomsbury Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Knights Front Office Team Member

Catriona M. Couples - 07/08/2018 AccorHotels certified review
« Enjoyed stayed in comfortable surroundings »

We enjoyed our stay in hotel . Clean hotel with friendly staff , breakfast was good also. Location was convenient and close to shops.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Knights Front Office Team Member

Denise D. Couples - 07/08/2018 AccorHotels certified review
« Good location, room and friendly staff. »

Unfortunately our room was allocated to another guest whilst we were there. They accessed our room late evening whilst we were in bed, this also meant our cards needed to be revalidated. After my husband spoke to the manager we were offered two glasses of champagne but this was not accepted as we do not drink, no replacement offered. The bed headboard was scuffed and looked very tatty. Other than above we were very satisfied with the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D., Thank you very much for taking the time to leave us a review following your recent stay with us here at Mercure London Bloomsbury. While I am glad that you were satisfied with some aspects of your stay I am sorry that not everything met all your expectations. I would like to fully apologise on behalf of the entire hotel that someone was checked into your room after you checked in. This was an error from our side and we will be fully investigating to ensure we do not repeat our mistakes. Here at the hotel we are soon to be undertaking a full upgrade, which will ensure we are providing the clean and modern facilities our guests have come to expect from us. Once again we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Knights Front Office Team Member

Siri Families - 07/08/2018 AccorHotels certified review
« The room was very small, too small for even a small double bed. There was a strange smell in the room and having the air-con almost directly over the bed is unfortunate. The main room felt very claustrophobic and was not properly cleaned. »

The location suited our purpose as it is close to Euston Station. I would not want to stay more than one night, though. The room was very small, too small for even a small double bed. It was difficult to open a suitcase, that is how small it is! There was a strange smell in the room and having the air-con almost directly over the bed is unfortunate. Bathroom was nice and modern, which is a big plus, but main room felt very claustrophobic and was not properly cleaned.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Thank you for taking the time to tell us about your experience at the Mercure London Bloomsbury Hotel. I am however sorry that your experience did not meet your expectations; please allow me to express my apologies. Here at Mercure London Bloomsbury, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We provide a variety of rooms at different sizes which cater to the various different needs of our guests. I am sorry if the room type you had booked did not meet all your expectations. We are soon to be undertaking a full refurbishment of all bedrooms which will ensure we are providing the clean and modern facilities for our guests to enjoy. Once again we appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Knights Front Office Team Member

S P. Couples - 07/08/2018 AccorHotels certified review
« Good place to stay but fell a little short »

Enjoyed my stay overall, it is conviently located, and is competitively priced. I was disappointed that a bar was advertised in the room information as being open until 00.30hrs but was shut on our return to the hotel at eleven. We wanted to wind down after a long day but couldnt and needed to go out again. Our breakfast experience was poor, it was caotic and confusing, the food was reasonable though. Sadly things fell a little short overall. Not what ive come to expect from Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you very much for taking the time to leave us a review following your recent stay with us here at Mercure Lonodn Bloomsbury. I am glad to read that you enjoyed your overall stay. I am however sorry that not everything fully met all your expectations. We fully understand the importance of breakfast to our guests and your comments will be escalated to our Food and Beverage manager, Pawel, who will personally investigate to ensure we are providing the best possible service at every opportunity. Once again we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Knights Front Office Team Member

M. Couples - 06/08/2018 AccorHotels certified review
« Pleasant stay! »

Good location, friendly staff. Rooms are a bit oldish with a small sink and tiny faucet on the left corner which makes even tough to fill the kettle! Besides, toilet seat is located in a way that the sink corner edge hurts the back when in use! Bed is good, the room Needs refurbishment but ok. Not so soundproof though with the corridor!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Here at the hotel we are soon to be undertaking a full upgrade of all facilities which will provide the modern and fresh facilities for in which our guests will be able to relax. Thank you again for sharing your experience, and we hope to welcome you back to Mercure London Bloomsbury again very soon. Sincerely, Christopher Knights Front Office Team Member

Marianne L. Couples - 06/08/2018 AccorHotels certified review
« Convenient location »

Small but functional room with good amenities. Especially appreciated non skid mat in shower. Small frig was unexpected, but appreciated. Hotel close to tube to Heathrow as well as many museums (and my favorite fish ‘n chip spot).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Knights Front Office Team Member

Aleksandra K. Business - 05/08/2018 AccorHotels certified review
« Noisy stay for 4 night business trip in 215 »

Air con worked great, bed was super comfortable, room was a little dated (bathroom door broken, furniture a little worn out) but very tidy. Breakfast was great, a lot of variety (a la carte + buffet). Noise factor: my room was on the second floor facing the the exhaust of the downstairs restaurant, it was impossible to open the window because of: a) the smells and b) the noise. Earplugs were provided, but this doesn't solve the strong restaurant smell issue. Another issue was thin walls; I could hear the neighbouring hotel guests laughing in the middle of the night and slamming their doors early in the morning. I would suggest a noise stopper for the doors.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., Thank you for taking the time to tell us about your experience at the Mercure London Bloomsbury Hotel. I am however sorry that your experience did not meet your expectations; please allow me to express my apologies. Here at Mercure London Bloomsbury, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. While I am glad to learn that the cleanliness of your room as well as the standard of breakfast met your expectations, I sorry that the location of the room and the external noise disrupted your stay. We are soon to be undertaking a full uprade of all bedrooms which will help ensure that our bedrooms are not only provide the modern and clean facilities our guests expect, but are also sufficiently soundproofed against external noises.. Thank you again for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Knights Front Office Team Member

Business - 05/08/2018 TripAdvisor review
« Needs an update »

I stay at this hotel regularly. Whilst most of the staff are friendly and helpful, the rooms need some serious renovation. I checked in at around 11pm on a Sunday night and was shown to a room that didn't even have space for the suitcase. I would have had to climb over the case to get to the bathroom! I requested a change of rooms and was offered a slightly larger room. There was no hot water (not perhaps that important given the outside temperatures), even after letting the water run for 10 minutes. On the highest setting, the water was just lukewarm. The toilet faced a slanted wall (the room was on the top floor) so that anyone even slightly taller than I would have knocked their head upon walking into the bathroom or when using the toilet. It felt to me that as a single woman travelling I was just shoved into the smallest and most unpleasant room available. It was not a positive experience. For breakfast there was no toast for the first two mornings - or rather, on the second morning, it was frozen! Not a good start to the day and it shows a lack of forward planning by the kitchen. I shall look at alternatives for my next stay in London in September, as this establishment leaves a lot to be desired - despite the lovely staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bettina V, Thank you for sharing your last experience with us. We would like to inform you that our rooms will be renovated before the end of this year and a sample is actually ready ! If you request or book one of our King bed room you will find out the size is in the standards of other hotels in London. We admit some of our rooms are on the small side. Feel free to share your preferences regarding allocation upon you arrival or even when you are making the booking. We will always do our best to follow them. We are sorry for the issue with the water, we didn't hear other feedback like yours on that period so we believe it was a one off situation. We will share your comments about breakfast with the relevant manager as this kind of situation should not happen. We all hope you will consider our property again and as you stayed before hopefully you will give us another chance to serve you better. The Mercure London Bloomsbury Team.

Anonymous Couples - 04/08/2018 AccorHotels certified review
« Internet access and bathroom ventilation were poor. »

I often could not access the internet, which was a problem for work. Bathroom ventilation seemed poor, but at least there was a window. Bathroom decor was nice. We appreciated the bathroom drying rack and refrigerator.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you very much for leaving us a review following your recent stay with us here at Mercure London Bloomsbury. Wile I am glad that some aspects of your stay were satisfactory including the facilities in the bedroom, I am sorry that not everything met your expectations. We understand the value of the Wifi and Air-conditioning to our guests and we apologise if they did not work as well as you had expected. We value all feedback and your comments will certainly be used to ensure we are providing the best possible service at every opportunity. Thank you again for sharing your experience, and we hope to welcome you back to Mercure London Bloomsbury again very soon. Sincerely, Christopher Knights Front Office Team Member

Nadia M. Couples - 04/08/2018 AccorHotels certified review
« Good potential but work on it »

Excellent location is really what makes this hotel special . Clean at the accor standards. very Small rooms, when we checked in at 12 pm after a v long flight, a/c was not working in 2 rooms but finally we were transferred into a 3rd corner room and it was v good and spacious. I had a couple of incidences 1st when they checked in a new guest into my room at 1am and we were both scared, 2nd when they withdrew all the amount from my credit card 2 nights before my check out though i clearly instructed them that i would pay in cash to avoid cc charges and bank currency conversion high rate. They apologised in both cases but mentioned that the first was a human mistake that happens and i still do not accept this justification! I definitely do not need any But i expected a better apology . As for the 2nd, they made a discount close to the loss they caused me BUT after a long argument in which the receptionist tried to convince me that they would give me accor points but when i explained to her that this is my right and not a compensation she offered the discount. Breakfast is poor compared to mercure, only many types of porc products without considering guests who do not eat it (ethnic or other reason) or compensating this with different types of cheese (only one type) or chicken/turkey cold cuts and no salad. Staff was polite and tried to be friendly. Ms. Auguste reception manager was really helpful, nice and caring. I will definitely consider staying there once again as i am a loyal accor member and would love to see them improve whatever is missing but i expect to be less flexible next time. :-) after all the competition is very hard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., Thank you very much for taking the time to leave us a review following your recent stay with us here at Mercure London Bloomsbury. Firstly, I would like to thank you for your kind words regarding the service from our team. I will certainly share your comments with everyone and especially Auguste who I know will be delighted with your feedback. I am however sorry to learn that not everthing met all your expectations. We fully understand the frustration and inconvenience caused by the circumstances you encountered during your stay. Your experience and the feedback you have provided will be used internally to ensure we are providing the best possible service at every opportunity going forward. When you wish to return please contact us directly at re… and we will ensure your next stay will be a comfortable and relaxing experience. Once again I would like to thank you for your feedback, and we all look forward to welcoming you back to the hotel again very soon. Sincerely, Christopher Knights Front Office Team Member

Rachel Business - 04/08/2018 AccorHotels certified review
« My go to hotel in London »

Very positive. Helpful staff on reception and porter. Room comfy although not as clean as I had experienced before ...carpet looked grubby and worn and bottle top under the hostess shelf. Plug didn’t work on the bath so I couldn’t empty the bath ( twisty thing was broken) Breakfast is excellent. Bed comfy . Currently the hotel I use in London if available. Tried to do trip advisor review but not allowed as did a review last month. I am staying for 2nights 28/29 August so will be unable to review then either

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you very much for taking the time to leave us a review following your recent stay with us here at Mercure London Bloomsbury. Firstly, it was a pleasure to welcome you back to the hotel and I am delighted to read that the comfort of our beds and the delicious breakfast continue to meet all your expectations. Here at the hotel we are soon to be undertaking a full upgrade of all bedrooms. This will provide the bright and modern facilities in which our guests will be able to relax. Thank you again for sharing your experience, and we look forward to your next visit in August. Sincerely, Christopher Knights Front Office Team Member

Anonymous Business - 02/08/2018 AccorHotels certified review
« Small and dated rooms »

Rather small and drab rooms in a hotel that I would not describe as "boutique" -- There is much better value for money to be found in London.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., Thank you very much for taking the time to tell us about your experience at the Mercure London Bloomsbury Hotel. I am however sorry that your experience did not meet your expectations; please allow me to express my apologies. Here at Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are soon to be undertaking a full refurbishment of the full hotel which will provide the modern and bright bedrooms for our guests to enjoy. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Knights Front Office Team Member

Paul Couples - 02/08/2018 AccorHotels certified review
« good »

overall good, restaurant excellent. Room a bit small

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. U., We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Knights Front Office Team Member

Fran C. Business - 02/08/2018 AccorHotels certified review
« Brilliant »

I stayed for 2.5 weeks and had nothing but a great experience in the Hotel. The location was brilliant and the staff were always friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francesca C., We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rocamora Thibault Front Office Supervisor

Sally Couples - 01/08/2018 AccorHotels certified review
« Great hotel, great staff, Good central location »

Hotel was good, with staff being very helpful and attentive. Our room was a reasonable size (for London) but was let down a little bit by the bathroom you had to climb round the loo to get to the rest of the bathroom! Having said that it did have a bath which was a nice change for a London hotel :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sally A., We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thibault Rocamora Front Office Supervisor

Heather G. Couples - 01/08/2018 AccorHotels certified review
« Comfortable stay nice room. »

We arrived at 2pm and advised room not ready it was busy and lots of people in front of us. Sent off for a drink. We returned 1 hour later same response. It was a hot sticky day and we wanted to shower and change before going out for early dinner also needed to recharge our phones. Realised none of this was going to happen so left bag and went off hot and bothered. It was our wedding anniversary and we had lots of plans for our day so disappointed. We returned at 11.30 room now ready - we had dinner and west end show. We stayed here as got married just round the corner and had our reception local at the Bonnington. Good nights sleep after refreshing shower. Good breakfast choice and check out seamless.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. G., Thank you for taking the time to tell us about your experience at the Mercure London Bloomsbury Hotel. Firstly I like to wish you congratulations on your recent wedding and we all hope you have a wondeful future together. We apologise if the arrival was not as smooth as would have been ideal. We are always aiming to ensure our guests have the best experience and your feedback will certainly be used to ensure we are providing the best possible service at every opportunity. Thank you again for sharing your concerns, and we hope to welcome you back to Mercure London Bloomsbury in the near future. Sincerely, Christopher Knights Front Office Team Member

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