Hotel - Mercure London Bloomsbury Hotel
Mercure Hotel Mercure Hotel

Mercure London Bloomsbury Hotel

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4.0/5 2,240 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00.00 - 23.59
    • Opening hours : Week-end 00.00 - 23.59

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 114 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 5 family rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Telephone
    • TV room service ordering
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,498 reviews

Our guest reviews for Mercure London Bloomsbury Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,240 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anastasia Solo - 13/02/2018
« It was decent, not disappointing but for sure overpriced. »

Comfortable bed, clean room, nice bathroom, friendly staff. But also tiny room, ugly decoration, noisy surrounding. The heater in the bathroom wasn't working. It seemed a really old place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anastasia, We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services therefore, your feedback is very important to us. However, we apologize if you were not satisfied regarding the standard of our rooms. We have a refurbishment plan in place therefore, our team will take consideration of your comments. Thank you again for sharing your experience, and we hope your next visit will be fully pleasant. Sincerely, Simona Dell'Anna Guest Relations Manager

AccorHotels certified review
Nicky P. Families - 13/02/2018
« Good value overnight stay in town »

Overall a good experience. We dropped bags off late morning as arrival in London was prior to check in time and we had matinee and evening theatre tickets. Reception staff very helpful advising us of route on foot and providing a map for us. On return to hotel around 11.00 pm bags had already been taken to our room. Room was well equipped, with fridge and hot drink making facilities, and plenty of toiletries. Beds were extremely comfortable. Room a little too warm and stuffy for me but it was winter! One small point was the cleanliness of the toilet, that needed a good scrub! We checked out with no fuss in the morning, having already paid the previous day. This was a great location, within easy walking reach of Covent Garden and Shaftesbury Avenue and also a couple of minutes walk from Russell Square Tube Station. Would definitely stay here again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicola, Thank you very much for taking the time to answer to our online survey following your recent stay with us. I am delighted to read that our service and facilities met your expectations. If you would like to take a few minutes to share your experience on TripAdvisor. Your feedback will be most helpful to us. For your convenience I have provided you with the link below.  https://www.tripadvisor.co.uk/Hotel_Review-g186338-d192042-Reviews-Mercure_London_Bloomsbury-London_England.html Once again, thank you very much for the kind review. We all look forward to welcoming you back to Mercure London Bloomsbury in the near future.  Best regards,  Simona Dell'Anna Guest Relations Manager

AccorHotels certified review
Linda Business - 12/02/2018

Rooms were dirty, out-of-date. Cannot compare with other Mercure hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda, Thank you for taking the time to tell us about your experience at the Mercure London Bloomsbury. I am sorry that your experience did not meet your expectations particularly regarding the standard and the cleanliness of the rooms; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I already reported your feedback to the housekeeping manager to take the appropriate measures to address the problem and prevent future occurrence. Your comment will also be taken in consideration by the team in charge of the next refurbishment plan. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simona Dell'Anna Guest Relations Manager

AccorHotels certified review
Chris S. Business - 12/02/2018
« No hot water! »

It was OK except I was going out to a black tie dinner and had to have a cold shower and a cold water shave.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher, Thank you for taking the time to tell us about your experience at the Mercure London Bloomsbury. I am sorry that your experience did not meet your expectations particularly regarding the hot water; please allow me to express my sincerest apologies. We are investigating regarding the issue and the lack of service you received. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simona Dell'Anna Guest Relations Manager

AccorHotels certified review
Anonymous Business - 12/02/2018

Great location for access to central London, good price, comfy bed though small/dated room. Breakfast was good and staff were friendly, helpful making check-in and check-out process quick and easy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kimberley, Thank you very much for taking the time to answer to our online survey following your recent stay with us. I am delighted to read that our service and facilities met your expectations. If you would like to take a few minutes to share your experience on TripAdvisor. Your feedback will be most helpful to us. For your convenience I have provided you with the link below.  https://www.tripadvisor.co.uk/Hotel_Review-g186338-d192042-Reviews-Mercure_London_Bloomsbury-London_England.html Once again, thank you very much for the kind review. We all look forward to welcoming you back to Mercure London Bloomsbury in the near future.  Best regards,  Simona Dell'Anna Guest Relations Manager

TripAdvisor review
NGL121 Solo travel - 12/02/2018
« Good location, helpful staff »

Three night stay in London. Clean and comfortable and the staff in all departments friendly and helpful. Two minor problems fiyed almost as soon as I reported them. Prices are in line with that area of central London. Room sizes typical of 19th century London buildings. My room was listed as a small double, but it would have been a squeeze for two of us.

Our hotel has responded to the review
Our hotel has responded to the review

Good afternoon NGL121, Thank you for reviewing you recent stay with us. It's always a pleasure to read positive feedback especially about our staff. I would indeed recommand our queen or king size bedded room for two persons as they are larger. We hope we will have the chance to welcome you again and wish you a nice day. The Mercure London Bloomsbury Team.

AccorHotels certified review
Derek C. Business - 11/02/2018
« Shame about the towels »

Stay was ok - I use this hotel quite a lot. Rooms are starting to look a bit tired (especially the bathroom), and the towels (which used to be good!) have gone paper thin

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek, We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, I passed your comments to the housekeeping manager to look at the issue of the towels. I also, reported to the the team in charge of the next refurbishment to take consideration of your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simona Dell'Anna Guest Relations Manager

AccorHotels certified review
Cannk Friends - 10/02/2018
« Great accomodation in the center »

Great accomodation in the center

AccorHotels certified review
Norman L. Solo - 10/02/2018
« Well-run hotel with friendly and helpful staff »

Spent three nights there during a visit to attend an event in London. The staff in all departments (reception, maintenance, house keeping, breakfast) were unfailingly kind and helpful -a sign of good management - (by no means normal in London generally!) and a couple of minor problems with the room were fixed within a very short time. Hotel prices in London are never going to be cheap, and they are about 50% more than in equivalent hotels in large cities Germany where we live. The room I had was listed as a double, and it was fine for me, but I think two of us would have had some trouble moving about in it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Norman, Thank you very much for taking the time to answer to our online survey following your recent stay with us. I am delighted to read that our service and facilities met your expectations. If you would like to take a few minutes to share your experience on TripAdvisor. Your feedback will be most helpful to us. For your convenience I have provided you with the link below.  https://www.tripadvisor.co.uk/Hotel_Review-g186338-d192042-Reviews-Mercure_London_Bloomsbury-London_England.html Once again, thank you very much for the kind review. We all look forward to welcoming you back to Mercure London Bloomsbury in the near future.  Best regards,  Simona Dell'Anna Guest Relations Manager

AccorHotels certified review
Godwin X. Families - 10/02/2018
« Great location and nice personnel but needs some imagination for client satisfaction. »

overall it was a good experience but there are minor things that can be adjusted which would make the stay better. for example, some variety in the breakfast so that one does not find always the same things day in day out. another issue was the replacement of toiletries in the bathrooom. very scarce and not always replenished.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Godwin, We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services therefore, your feedback is very important to us. We appreciate the suggestions regarding the variety on the breakfast buffet and the replecement of the toiletries. I reported your comment to the managers of restaurant and housekeeping. If you would like to give me more feedback in the future, I will be happy to take consideration of it. I want take the chance to thank you for coming back regularly to our hotel. Sincerely, Simona Dell'Anna Guest Relations Manager

AccorHotels certified review
W G. Couples - 10/02/2018
« Comfortable stay and great customer service »

Bed could have been a little bigger and not so soft, however we had a very comfortable stay and the staff were welcoming, pleasant and only too happy to help. Good customer service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wayne, Thank you very much for taking the time to answer to our online survey following your recent stay with us. I am delighted to read that our service and facilities met your expectations. If you would like to take a few minutes to share your experience on TripAdvisor. Your feedback will be most helpful to us. For your convenience I have provided you with the link below.  https://www.tripadvisor.co.uk/Hotel_Review-g186338-d192042-Reviews-Mercure_London_Bloomsbury-London_England.html Once again, thank you very much for the kind review. We all look forward to welcoming you back to Mercure London Bloomsbury in the near future.  Best regards,  Simona Dell'Anna Guest Relations Manager

TripAdvisor review
Solo travel - 10/02/2018
« excellent location, all complaints were dealt with »

the hotel is located near many bus lines, and plenty of restaurants. The room was a standard double, and it might have been organized better. e.g. have somewhere to hang a coat,especially when wet, other than in the cupboard. There is not even one drawer in the room and the cupboard had very narrow space for anything longer than a blouse or folded pants. Since I was there for several nights this was a disadvantage. The staff were very helpful and responded quickly and happily to complaints and requests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear judy e, Thank you for the feedback regarding your stay and the room you stayed in. Please ask us or look for one of our regular queen or king size bedded room where you usually have more space for your clothes. We are happy to read that our staff have been helpful and efficient answering your requests. We hope you will consider staying with us again and wish you a lovely day. The Mercure London Bloomsbury Team.

AccorHotels certified review
Sari H. Business - 09/02/2018
« Convenient »

Peacefull, clean, mayby a bit too soft bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sari, Thank you very much for taking the time to answer to our online survey following your recent stay with us. I am delighted to read that our service and facilities met your expectations. If you would like to take a few minutes to share your experience on TripAdvisor. Your feedback will be most helpful to us. For your convenience I have provided you with the link below.  https://www.tripadvisor.co.uk/Hotel_Review-g186338-d192042-Reviews-Mercure_London_Bloomsbury-London_England.html Once again, thank you very much for the kind review. We all look forward to welcoming you back to Mercure London Bloomsbury in the near future.  Best regards,  Simona Dell'Anna Guest Relations Manager

AccorHotels certified review
Tony M. Business - 08/02/2018
« Enjoyable, much better than my previous stay. »

I’d had a disappointing stay previously and hoped to stay elsewhere during a recent visit to London, arranged at short notice for work purposes. I’m an accorr member and try and stay at this groups hotels whenever possible. However due to my previous visit I was happy to look at hotels from any chain. However, possibly due to the short notice, no hotels had availability in the area I wished to stay, which is convenient for our London office so I booked here again. Check in was excellent, as was the room, spacious, powerful shower and very comfortable. As a member I expected “gifts” in the room as previously. Unfortunately none were provided but I can live with that. The breakfast which was the highlight of my previous visit was poor this time. The hot food was warm at best, the tomatoes were cold. There was a toaster but no sliced bread, no grapefruit or orange segments. It meant I had to buy breakfast elsewhere on my way to the office. Staff are all polite and helpful but I think that this is my last visit to this hotel. Not what I expect from a quality hotel chain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony, Thank you for taking the time to tell us about your experience at the Mercure London Bloomsbury. I am sorry that your experience did not meet your expectations particularly regarding the breakfast; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I already passed all your comments to the restaurant manager to take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Meanwhile, I would like to offer a complimentary room upgrade with breakfast included for your next stay. Please do not hesitate to contact me directly and let me know in advance the date of your reservation so, I can personally look after the allocation of your room. Sincerely, Simona Dell'Anna Guest Relations Manager

AccorHotels certified review
Anonymous Couples - 08/02/2018
« Disappointed »

There was no hot water at any time I. The room. Staff were not helpful when notified.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha, Thank you for taking the time to tell us about your experience at the Mercure London Bloomsbury. I am sorry that your experience did not meet your expectations particularly regarding the hot water issue; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The issue was not belonging to us but to Thames Water. Therefore, we had to contact them and wait for their visit. We are still dealing with them as we are doing our best to take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Meanwhile, I would like to offer a complimentary upgrade with breakfast included for your next stay. Please do not hesitate to contact me directly, if you wish to accept our offer and let me know in advance the date of your reservation so, I can look after the allocation of your room personally. Sincerely, Simona Dell'Anna Guest Relations Manager

AccorHotels certified review
Marion A. Business - 08/02/2018
« mrs m a. »

comfortable clean hotel, friendly staff.Didnt enjoy the meal in the restaurant on previous trip so ate out this time. The fragrance that is used in the reception area is a little strong in my opinion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary, Thank you very much for taking the time to answer to our online survey following your recent stay with us. I am delighted to read that our service and facilities met your expectations. If you would like to take a few minutes to share your experience on TripAdvisor. Your feedback will be most helpful to us. For your convenience I have provided you with the link below.  https://www.tripadvisor.co.uk/Hotel_Review-g186338-d192042-Reviews-Mercure_London_Bloomsbury-London_England.html Once again, thank you very much for the kind review. We all look forward to welcoming you back to Mercure London Bloomsbury in the near future.  Best regards,  Simona Dell'Anna Guest Relations Manager

TripAdvisor review
Business - 08/02/2018
« of mice and cold water »

ok firstly the positives. the hotel is very centrally located. 5 minute walk to russell square or holborn stations. 7 minute by bus up to euston/kings cross st pancras. staff are customer orientated and friendly. the breakfast is good variety.rooms vary in size have safes.. some have refrigerators. beds good to sleep in.now the not so good-if your an elite accor member, you cant have your free drink in the bar-got to be in your room. 1 lift for the whole floors. sonetimes quicker to walk the stairs. its an old block and the carpet in the rooms needs updating. now the really not good-firstly i was in room 702 7th floor. hot water didnt exist in the shower and basin and supply was a trickle. maintenance said firstly, no problem. but i changed room down to 2nd floor 217. bigger room etc. but it had a hole in the wall behind the heater and yep mice running around the room in front of me. so changed room again-all was then good. now the hotel got back to me, and probably will respond here. the poor and cold water on high 7th floor, an external problem-thames water. good the problems identified, but good hot water should be a given in every room. pest control came out and did there thing in my second room. thats good. but some basic maintenance before i was there-fixing hole in wall would have prevented it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DoctorPJ, We would like to thank you for your time sharing your experience as we know you didn't had the best one. Please accept once again our sincerest apologies for the inconvenience. It's a pleasure even so to see that we met your expectations on some points thanks to our staff and breakfast offer. Unfortunately our restaurant being a franchise they don't have to comply with the Accor standards regarding the free drink voucher. It's the reason we are offering a small bottle of wine directly in the room. We have a good news for you, our room will be under redecoration by the end of March, and the carpet will be change ! We indeed have issues with water mainly on our high floor over the weekend. Our maintenance team is working hard to solve it as soon as possible. You are right about the hole in the wall as we could have seen it before your did. It's been solved now thanks to your helpul feedback. We all hope you will still consider our hotel in the future and remain at your disposal. The Mercure London Bloomsbury Team.

AccorHotels certified review
Alanbd Couples - 07/02/2018
« Great location »

Located a short walk from Euston station. Staff were great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan, Thank you very much for taking the time to answer to our online survey following your recent stay with us. I am delighted to read that our service and facilities met your expectations. If you would like to take a few minutes to share your experience on TripAdvisor. Your feedback will be most helpful to us. For your convenience I have provided you with the link below.  https://www.tripadvisor.co.uk/Hotel_Review-g186338-d192042-Reviews-Mercure_London_Bloomsbury-London_England.html Once again, thank you very much for the kind review. We all look forward to welcoming you back to Mercure London Bloomsbury in the near future.  Best regards,  Simona Dell'Anna Guest Relations Manager

AccorHotels certified review
John S. Couples - 07/02/2018
« Relaxing stay at a good location with friendly people. »

Our stay was a relaxing stay. Close to British Museum with short 15 minute walk to theatre and National Gallery. Staff was friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you very much for taking the time to answer to our online survey following your recent stay with us. I am delighted to read that our service and facilities met your expectations. If you would like to take a few minutes to share your experience on TripAdvisor. Your feedback will be most helpful to us. For your convenience I have provided you with the link below.  https://www.tripadvisor.co.uk/Hotel_Review-g186338-d192042-Reviews-Mercure_London_Bloomsbury-London_England.html Once again, thank you very much for the kind review. We all look forward to welcoming you back to Mercure London Bloomsbury in the near future.  Best regards,  Simona Dell'Anna Guest Relations Manager

AccorHotels certified review
Deborah B. Solo - 06/02/2018
« Comfortable »

I found the room pleasant and I was not bothered with traffic noisy from the busy street outside. I would say that I found the bath towels too small and there should be more milk pots for teas and coffees. In addition there were no English breakfast tea bags in the pot which is a must!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah, We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, I already passed all your comment to the housekeeping manager to solve the issue of tea bags and milk pots. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simona Dell'Anna Guest Relations Manager

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