Hotel - Mercure London Kensington
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Mercure Hotel

Mercure London Kensington

1a Lexham Gardens  Kensington 
W8 5JJ  LONDON
UNITED KINGDOM

1,528 reviews
TripAdvisor Rating Based on 1,528 reviews
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From 89.77 GBP Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • 100% non-smoking hotel
  • Air Conditioning
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • 100% non-smoking hotel
  • Air Conditioning
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

  • 82 rooms
  • 100% non-smoking hotel
  • 2 family rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 1,553 reviews

Our guest reviews for Mercure London Kensington

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,528 reviews
AccorHotels certified review
Mark B. Solo - 19/07/2017
« very good but I had to leave a note to house keeping for more plastice cups, tea & sugar  »

I found the hotel to be very good the service, clean rooms & the breakfast.

AccorHotels certified review
Roberto Couples - 19/07/2017
« Terrible nightmare »

Small and very noisy room; the worst is that you can pay by the hour, is this a hotel of Accor Group? Because IBIS Budget has a better standard and image than this MERCURE.

AccorHotels certified review
Anonymous Solo - 18/07/2017

Friendly, helpful staff, very comfortable room. Excellent stay

AccorHotels certified review
Anonymous Friends - 17/07/2017
« clean friendly hotel »

First time stay at a mercury hotel. Nice clean and friendly hotel and well placed to suit the purpose of our trip

AccorHotels certified review
Maria1969 Friends - 16/07/2017
« Average »

Took payments twice for 2 rooms putting me nearly £400 out of pocket and when I called was told to prove it! Ops manager did sort it out and gave complimentary upgrade. Wanted food at midnight and was told there was no staff to serve, no bar service and no room service. There was staff but too busy making personal calls on hotel phone! Told to order a pizza!

AccorHotels certified review
Laura Friends - 15/07/2017
« Very good London hotel »

Good location close to bus and tube stations. Helpful friendly staff. Good quality breakfast. Room good size. Generally clean but bathroom a little tired. Good value overall.

AccorHotels certified review
Karin H. Couples - 10/07/2017
« was later charged more then when we booked - can't get hold off a customer service team on the phone  »

I will if I can get hold of the Customer service by phone or better you can call me back on 07833673383 as I always get the recorded machine. Just having a meeting with the rest off the our company regarding to cancel the Accorcard

AccorHotels certified review
Andy D. Solo - 08/07/2017
« Very restful nights stay. »

Pleasant and welcoming staff. The room was basic if a little overpriced and breakfast up to the usual expected standard.

AccorHotels certified review
Sharon Families - 05/07/2017
« Convenient  »

Fine for a short stay. The room had everything that was needed. The hotel was easy to get to, location is ok, but a bit of a good walk from the nearest tube station. Not much of a hotel reception area if you wanted to lounge there.

AccorHotels certified review
Pui Couples - 04/07/2017
« Disappointed »

We were happy we were given a room upgrade but unfortunately the room was not clean the rubbish bin was not empty and the bed sheet not changed. Fortunately the attended to it Immediately .

AccorHotels certified review
Stephen C. Business - 03/07/2017
« Location  »

We chose this hotel purely for its location. It's central to most places you'd want to see in central London, although our vist was for business. The room was a fairly good size and the bed was comfy. The staff we met were all friendly and helpful.

AccorHotels certified review
Chriisy Families - 03/07/2017
« Happy »

Staff so friendly and helpful. Prepared paninis even though it was past the night time food deadline and a nice lunch at 3.30pm V comfy single beds for sister and myself in superior room after a Hyde Park concert. NB though it really is too far to walk so pick up a taxi off road (not from hotel - costs much more!) bathroom v small and could do with update. Nice bath robes and fluffy towels. We enjoyed our stay and would recommend. Thank you.

AccorHotels certified review
Anonymous Families - 03/07/2017
« Dissatisfied »

I am a gold member and have come to expect and experience a far higher standard than that shown by the Kensington Mercure. Our room was inadequate in a number of respects eg lack of pillows, towels, water. The standard of customer care was also very poor. How do you propose to compensate us for the £188 for one night , no breakfast. My deal at Mercure is £125 including a fantastic breakfast and dinner at the Mercure St Pauls Sheffield where the service is also exceptional.

AccorHotels certified review
Anonymous Business - 03/07/2017
« good value »

very pleasant, polite and helpful staff

AccorHotels certified review
Chloe Couples - 01/07/2017
« Perfect »

Great service, upgraded to privilege room, loved the handy phone and awesome breakfast selection!!!

AccorHotels certified review
Anonymous Families - 01/07/2017
« Relaxing »

Super services

AccorHotels certified review
Anonymous Business - 30/06/2017
« Lovely polite staff- but very noisy »

The staff were very polite and professional and the room was well equipped and clean. However there were serious problems with noise - the walls are very thin and the door to room did not do anything to block out sound from the hallway (large gaps under the door for example). As a consequence I was woken up several times by noise from other guests, or the lift or room doors closing/banging

AccorHotels certified review
Richard W. Business - 27/06/2017
« Got to the hotel to be told you have maintenance issues and we couldnt stay there. »

Terrible. We booked 5 rooms and were only told when we arrived in reception that the rooms were not available. We were attending a function in the area so had based our car parking / hotel around this. We then had to get a Taxi to Paddington to stay in another hotel. We were supposed to be putting a display stand up at the awards ceremony and ended up being 15 minutes late. As you can understand we were extremely upset that we were only told about this on arrival. Why couldn't someone have had the courtesy of calling us in advance to tell us about the issue? Regards

AccorHotels certified review
John W. Couples - 27/06/2017
« Clean modern room, custome.r service very good and breakfast comprehensive and enjoyable. »

Read on Trip Advisor negative comments about room size and street noise. While there was a bit of night time noise from some guests overall the hotel exceeded our expectations. Rooms modern and good size. Very good breakfast. Well located hotel.

AccorHotels certified review
J.hulland Couples - 26/06/2017
« Brief visit »

We had a one night stay while attending a wedding in London and the hotel was good. Desk staff allowed us to check in early which was helpful and the room was nice but compact. Only issue was we were in a room overlooking a generator or fan (something noisy) which you could still clearly hear with the window shut.

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