Hotel - Mercure London Kensington
Mercure Hotel Mercure Hotel

Mercure London Kensington

Our hotels AccorHotels
3.5/5 1,585 reviews
All hotels in London
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 84.49 GBP Non member rate
From 80.27 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Breakfast
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • LONDON HEATHROW
  • Reception open 24 hours a day

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

  • 82 rooms
  • 100% non-smoking hotel
  • 2 family rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating Based on 1,758 reviews

Our guest reviews for Mercure London Kensington

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,585 reviews
AccorHotels certified review
Dominic Business - 07/12/2017
« Nice. Great location. »

Nice hotel. Small room. Great staff. Good breakfast. Could do with smattering up around the edges.

AccorHotels certified review
Gavin J. C. Solo - 06/12/2017
« This time was not so great. »

If it were not for the extraordinary help provided by Youssra Adriak on reception, my stay would have been memorable for all the wrong reasons. I checked-in Saturday, 2 December. It was a cold evening. The first room I was given (212) had a window where the handle was completely broken and it was not possible to close it, making the room very cold. Why was this room not taken out of service? The second room I was given (114) had heating/air-con that didn't work. Neither hot nor cold air blew when this was switched on. The third room I was given (on Sunday, 3 Dec) was an upgrade where thankfully everything worked. I should like to thank Youssra for the extraordinary feat of finding me an available room late on a Saturday night when the hotel was otherwise fully booked. Here, at least, is someone who actually knows what the term "Customer Service" means. If she wishes to continue, she shall surely have a long and successful career in the hotel business. Promote her immediately!

AccorHotels certified review
Paul H. Couples - 05/12/2017
« Good »

Attentive service. Well laid-out breakfast. Limited bar food available on Sunday evening. Unfortunate lack of communication between central booking and hotel. Twin room booked but double room offered. Given free upgrade toking sized double for which thanks. Otherwise all fine.

AccorHotels certified review
Canberra Couples - 04/12/2017
« Very adequate for a short stay »

Check in was very quick and efficient with extremely pleasant staff. Room, whilst a little small, was perfectly adequate for the job. Very clean and comfortable. Breakfast was good with very pleasant staff.

AccorHotels certified review
Michael W. Couples - 03/12/2017
« Perfect Stay »

Perfect

AccorHotels certified review
David M. Couples - 02/12/2017
« good location and comfortable »

very comfortable for a one night stay

AccorHotels certified review
De… Friends - 30/11/2017
« Good »

Very nice, the staff was very helpful og the brekfast was exellent.

AccorHotels certified review
Eddie Couples - 26/11/2017
« Good stay , helpful staff. »

My Wife and i enjoyed our stay at the the Mercure. The room was spacious and comfortable, staff also cleaned and replenished items on a daily basis. The breakfast was good set in a bright large room, and reception and bar staff attentive and helpful.

AccorHotels certified review
James D. Business - 26/11/2017
« Frustrating at times »

The room was smaller than the first time I was there and the internet was difficult to log into. The people were nice and breakfast was good.

AccorHotels certified review
Anonymous Business - 25/11/2017
« Interesting »

Staff were friendly. Hotel was disorganised and unstructured

AccorHotels certified review
Anonymous Couples - 25/11/2017
« Very enjoyable stay. »

Friendly, helpful reception staff; clean & quiet room; friendly breakfast staff, great breakfast; great location.

AccorHotels certified review
Mark F. Business - 23/11/2017
« No room at the inn »

Myself and 4 colleagues arrived to be told that there were insufficient rooms at the hotel to fulfill our booked and guaranteed room reservations. The night manager was very apologetic but the excuses were garbled and having been assured that there actually were sufficient rooms I went to bed. When I met my colleagues in the morning it turned out that two of my colleagues (one male, one female) had had to share a room and another colleague had not received the class of room booked.

AccorHotels certified review
Anonymous Solo - 22/11/2017
« Really calm and peaceful »

Great the staff were pleasant, and the room was clean. The toilet seat was a bit dirty I cleaned it myself.

AccorHotels certified review
Pat ,. I. Couples - 22/11/2017
« Dining , accommodation, and staff attitude , ability , and training are not of 4 star quality but 1/2 Star budget status. »

This was our third annual Nov. weekend stay in this hotel through my LeClub membership. Last Thursday I wrote to you (email confirmed) reminding you that I was a ceoliac and to please inform the dining room as we had booked breakfast on both mornings. On arrival after a long journey both receptionists became free when our turn came. Both turned to each other for a chat , and when concluded , then proceeded to book us in. I reminded the receptionist about my dietary requirements , who transferred me to Michael .Michael informed me he was the supervisor and general manager . I mentioned my dietary requirements to be told that he didn’t know if this was possible , and that he had to operate within a strict budget ,and that my requirements may not be met . Staying in hotels for over 200 nights a year For the last ten years this was something new to me. On going to our room 115 I was amazed by its poor quality and condition.I returned to reception and was relocated to room 615. On arriving in the dining room next morning I enquirer from the servers if they were expecting me / knew of my requirements. Their level of understanding was poor , and eventually Michael was called for assistance. Michael informed me that the hotel was unable to meet my requirements as he had been on to Head Office , and he was only able to order from their existing suppliers , who would be unavailable until Monday , but he would double check with catering . On his return he informed me that nothing could be done. I became upset at this news , and expressed my deep disappointment. I also told him that he not not meet the hotels 4 Star status , and that he was certainly not customer focused or customer centric. This has been my worst hotel experience in my lifetime. I write this from another hotel bedroom.

AccorHotels certified review
Ray S. Couples - 21/11/2017
« Nice quiet room for good night's sleep »

Having stayed a few times before we're happy to stay whilst in London

AccorHotels certified review
Rachel Friends - 21/11/2017
« Not impressed by hotel or staff »

The smallest room I’ve ever seen - very deceptive photos on website. Staff not particularly friendly and none of them seemed to have much idea of what they were doing........breakfast unorganised - ran out of glasses, plates etc.

AccorHotels certified review
Sarah K. Solo - 21/11/2017

The room was a lot smaller for what I paid for.

AccorHotels certified review
A D. Solo - 20/11/2017
« A nice hotel, conveniently located with friendly staff. »

Staff were friendly and helpful, the bed comfortable and the room clean

AccorHotels certified review
Alex Families - 20/11/2017
« No family room available, that was the main reason for choosing the hotel »

I got an e.mail telling me there was no family room available 2 days before I arrived, I chose this hotel because of this.

AccorHotels certified review
John L. Business - 19/11/2017
« Good value excellent breakfast. »

Been several times before. good value but the room this time was too small and cramped. TV off to the side of the bed. Bath was a bonus. Breakfast a major plus and a free drink on arrival.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 84.49 GBP Non member rate
From 80.27 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 200 m ibis Styles London Kensington
ibis Styles London Kensington Hotel
From
From 103.25 GBP Non member rate
From 98.09 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 440 m ibis Styles London Gloucester Road (Opening January 2018)
ibis Styles London Gloucester Road (Opening January 2018) Hotel
From
From N/A --- Non member rate
From N/A --- Member's rate Members’ Rate, join while you book
0P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.1 km ibis London Earls Court
ibis London Earls Court Hotel
From
From 60.00 GBP Non member rate
From 57.00 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 2 km Novotel London West
Novotel London West Hotel
From
From 98.00 GBP Non member rate
From 88.20 GBP Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in LONDON
See rates