Mercure London Kensington Hotel 4 stars

TripAdvisor rating 3.5/5 1,883 reviews
Mercure London Kensington Hotel
See on a map
+ 14 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Dedicated meeting room accommodating up to 20 guests

  • Central location with plenty of nearby transport links

  • Located nearby Earl's Court exhibition centre

  • On-site bar with a selection of alcoholic beverages on offer

  • Harrods shopping centre is located nearby

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • 100% non-smoking hotel
  • Air conditioned
  • LONDON HEATHROWPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Mercure London Kensington Hotel

1a Lexham Gardens
Kensington
W8 5JJ
london
united kingdom

Tel: +442072442400

Fax: (+44)207/2442500

Contact email

Check-in from 14h00

Check out up to 11h00

  • VICTORIA COACH :   Buckingham Pal

  • By plane

    LONDON HEATHROW At 20.92km / 13 miles - Shuttle paying

  • By train

    VICTORIA TRAIN ST At 4.51km / 2.8 miles

GPS :51.494965, -0.190716

Our accommodations

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

Spacious quadruple room with four single beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Privilege room with a luxurious king-size bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior room with two comfy single beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Standard room with a double bed

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Small double with a comfy bed

  • Max. number of persons: 2
  • Area: From 13
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Single room with a comfy double bed

  • Max. number of persons: 1
  • Area: From 13
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Our restaurants and bars

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 32

  • Maximum capacity: 20 people

Find out more

Our guest reviews for
Mercure London Kensington Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

3,101 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,883 reviews

We were so well looked after by the staff, it made our trip to London more memorable.

Customer review rating 3.8/5

James B. Families - 07/10/2019 AccorHotels review

Every member of staff were kind and helpful. They were quick to respond when our son was I'll through the night. Our stay there will be part of the happy memories of our trip to London. Thanks so much.

Dear B. Family, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager
Customer review rating 3.8/5

Anonymous Couples - 07/10/2019 AccorHotels review

I knew what toe xpect, having been there some four times before. I have some reservations on room claening (room was clean for sure, but the window was once again left open on a windy and rainy evening when we came back, in spite reporting of similar neglect before) and we had to live woth one soap bar for five nights with my wife. Breakfast quality was better than ever. I could give it excellent points for na ENglish reakfast, if teh coffee was better and rolls edible.

Dear Matti, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

The staff were very good but the bed was old, soft and in need of replacement.

Customer review rating 3.8/5

Robert B. Solo - 05/10/2019 AccorHotels review

Good things: reception, coffee shop, breakfast, staff bad things: the bed, the carpet, the wardrobe, the mini bar

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Good location and price

Customer review rating 3.8/5

Jacqui Families - 04/10/2019 AccorHotels review

Good location for overnight stay for family catch up

Dear Jacqui, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Ok

Customer review rating 3.8/5

Tim Business - 04/10/2019 AccorHotels review

Fine. Hotel property is in need of capital investment...

Aircon not working

Customer review rating 3.8/5

Anonymous Families - 02/10/2019 AccorHotels review

Rooms too hot

Dear B. Family, Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager
Customer review rating 3.8/5

Anonymous Families - 02/10/2019 AccorHotels review

Small room, otherwise ok

Dear Lars, Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Comfortable and convenient

Customer review rating 3.8/5

Steve D. Friends - 01/10/2019 AccorHotels review

Clean and tidy with no hassle.

Dear Steve, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Satisfactory

Customer review rating 3.8/5

Sue L. Families - 28/09/2019 AccorHotels review

Found the room extremely small with lack of windows that opened made an unpleasant stay as stuffy and hot. Air conditioning unit obviously needs a service as didnt work very well at all.

Dear Allen, Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Comfortable & convenient repeat visit

Customer review rating 3.8/5

Brenda Couples - 27/09/2019 AccorHotels review

We have stayed at Mercure Kensington many times and keep returning to it because the location suits our requirements, the staff are friendly and helpful, the rooms are comfortable enough and the price is about right. Our latest stay reinforced the feel for us that the hotel suits us, as long as we book the right size room - the small doubles are just too small, as there is no room for suitcases in them.

Dear Brenda, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Kozy in Kensington!

Customer review rating 3.8/5

Donna S. Solo - 27/09/2019 AccorHotels review

I had an excellent stay at the Mercure London Kensington Hotel, 3 days before my planned tour and one night when I returned. The reception staff were friendly & helpful. My standard double room was quiet clean & comfortable with enough room for my suitcase on luggage rack. The English breakfast was the best prepared of several hotels I stayed in on my trip. Appreciated that the fried eggs were over easy & the scrambled eggs weren't watery. Very impressed by the professional service of the dining staff. Individual jars of jams & honey were a sweet touch!

Dear Donna, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Always a pleasure

Customer review rating 3.8/5

Jim P. Friends - 26/09/2019 AccorHotels review

The staff could not be friendlier or more accommodating or welcoming. The room is lovely, the ambiance exceptional, and the breakfast first class.

Dear Jim, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

very good

Customer review rating 3.8/5

S. W. Families - 25/09/2019 AccorHotels review

the Irish lady and colleague heading up reception were e outstandingly helpful

Dear S., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Friendly, professional staff; well maintained and furbished hotel.

Customer review rating 3.8/5

Visitors F. B. Couples - 25/09/2019 AccorHotels review

This was our 3rd or 4th stay. As ever, it was an enjoyable, relaxing and peaceful 3 nights. Breakfast (included because we booked direct) was well presented, of excellent quality and of sufficient variety (English/Continental) to suit all tastes. It was the first time we booked a small double and although the size was suitable for us, if we were to stay for a longer period we would choose the standard double room.

Dear Renato, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

very average hotel. Was expecting a bit more

Customer review rating 3.8/5

Alberto Business - 24/09/2019 AccorHotels review

Short stay: old typical London hotel. The room was described as s"mall" but couldn't think was an actual closet. Honestly can't believe such a tiny space can be even sold as part of Mercure's room range Staff very friendly and collaborative

Dear Mr b., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Double room for me and my wife had a bed that we couldn't fit properly

Customer review rating 3.8/5

Daniel M. Couples - 24/09/2019 AccorHotels review

Hotel is not great, but good enough for 1 night. The disappointed part is not being able to sleep properly given the size of the bed. When I mentioned it to the reception, i was told it is the standard double room in London. I am traveling to London on business for more than 8 years now, and I never had a double room like this one.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Loved it, especially the cafe!

Customer review rating 3.8/5

Robina C. Solo - 22/09/2019 AccorHotels review

I fell in love with this hotel as soon as I saw it - there is very pretty and very popular little garden café on the ground floor - it makes an attractive entrance to the hotel. (And it has Tatler magazines - so good to read when you first arrive in London!) Check-in was very quick and efficient, (thank you Suban!) My room was on a corner with lots of light and an interesting view of the London houses opposite, through trees. The room was clean and very comfortable. Breakfast was good value and well served. I liked the way that the reception staff greeted me each time I came into the hotel. I had been dreading pulling my heavy case from the Sloane Square underground to the hotel but it was actually a very easy five-minute walk and the Sloane Square station is well set up with lifts and ramps for people coming from Heathrow with suitcases. Altogether I thought this was a really good value, well-situated hotel and I will certainly be back on my next visit to London.

Dear Robina, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Great location

Customer review rating 3.8/5

Stephen C. Business - 18/09/2019 AccorHotels review

We stopped primarily for the location which is pretty much central for most things. The hotel is clean, tidy and well kept up.

Dear Stephen, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Comfortable Stay

Customer review rating 3.8/5

Sam Business - 16/09/2019 AccorHotels review

Check-In was smooth and staff were friendly. Clean Room with good wifi.

Dear Sam, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

an overall good stay

Customer review rating 3.8/5

Jason R. Couples - 15/09/2019 AccorHotels review

The staff are fantastic and location is excellent however the Executice Prestige room 206 is not as advertised on your website and required attention. The carpet is I'll fitting , the wardrobe doors do not open on their sliders, the mini bar is missing, bathroom vanity requires painting/replacing and the room requires repainting. Powerpoints on each side of the bed would benefit the guest.

Dear Jason, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in london