Hotel - Mercure London Kensington Hotel
Mercure Hotel Mercure Hotel

Mercure London Kensington Hotel

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3.5/5 1,637 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 124.49 GBP Non member rate
From 118.27 GBP Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 1 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

  • 82 rooms
  • 100% non-smoking hotel
  • 2 family rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 2,032 reviews

Our guest reviews for Mercure London Kensington Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,637 reviews
AccorHotels certified review
Anonymous Couples - 17/04/2018
« Loud banging doors »

Room hot- loud doors - breakfast room a sauna & the food does not change- trip advisor reply from manager very weak

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

AccorHotels certified review
Peter S. Solo - 16/04/2018
« A London Gem »

A delight! A fabulously run operation with the happiest staff I’ve met in a hotel in a very lobg time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager **PS - perhaps you could post a review on TripAdvisor regarding your recent stay**

AccorHotels certified review
Anonymous Business - 15/04/2018
« No trouble. »

A nice room, at a good price, in a good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager **PS - perhaps you could post a review on TripAdvisor regarding your recent stay **

AccorHotels certified review
Anil C. Couples - 15/04/2018
« Value for money hotel at a good location »

Staff was nice. The "privilege" room was quiet (despite heavy traffic on the Cromwell Road) thanks to an additional layer of window, which could not be opened. Thus, the main source of noise in the room was the "must be on" A/C. The breakfast was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anil, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager **PS - perhaps you could post a review on TripAdvisor regarding your recent stay **

AccorHotels certified review
Mrs A. G. Couples - 14/04/2018
« Wonderful service with great staff and food. »

Your staff was both attentive and polite, nothing was too much trouble for them. Found Ben in the drinking area a very friendly and knowledgeable man. Just one small thing that was a little irritating was our KEY CARDS not working. But again the night desk Man helped us get into our room. And our room Air-conditioning in room207 was broken.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

AccorHotels certified review
Teresa Families - 13/04/2018
« Very friendly »

Staff very friendly. Room very clean. Breakfast was lovely, lots of choices. Only problem was room 402 was very noisy from road.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teresa, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

AccorHotels certified review
Tim F. S. Couples - 12/04/2018
« Good stay »

We stayed here as my partner had an early appointment at the Cromwell Hospital next door. We had an enjoyable stay in a nice room. The experience was made even better on receiving a free upgrade which was most welcome. The only downside was the air con did not work too well but all else was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager **PS - perhaps you could post a review on TripAdvisor regarding your recent stay**

AccorHotels certified review
Alastair Solo - 12/04/2018
« A few annoyances and inconveniences. »

Accommodation was tolerable, staff were efficient, and breakfasts were of good quality. Unfortunately I experienced problems with: - The room being very cold, and heating appeared to have limited effectiveness. - Wear and tears of fittings, such as a broken lampshade and wardrobe hinges. - Access card stopped working each day and required staff intervention to regain access to my room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alastair, Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

AccorHotels certified review
Victoria Business - 10/04/2018
« Welcoming stay at friendly hotel »

Friendly welcome from lovely staff, chocolates in my room and lovely frothy warm milk

Our hotel has responded to the review
Our hotel has responded to the review

It is all because you are our favourite guest. Thank you for the reviews. See you soon. Lisa

AccorHotels certified review
Mrs D. L. Couples - 09/04/2018
« Mrs Deborah l. »

Friendly clean comfortable made to feel very welcome and relaxed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager **PS - perhaps you could post a review on TripAdvisor regarding your recent stay **

AccorHotels certified review
Simon D. Friends - 08/04/2018
« Fine for a short stay »

I chose this hotel as I am an Accor hotels member and had recently stayed at a budget Ibis and fancied a change. I found the staff extremely welcoming and helpful, I though the bar area was a good place to sit and relax. I thought the room was very cramped and small, however it had all the facilities that I required. It was in a great location close to all the local attractions. The bed was comfortable and the bathroom was a good size. It was fine for a short stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager **PS - perhaps you could post a review on TripAdvisor regarding your recent stay**

AccorHotels certified review
Jennie Couples - 08/04/2018
« Excellent location, facilities, staff and quiet »

Right from booking the experience with staff was excellent. The facilities were great, breakfast had plenty of choice and ability to organise late checkout and parking topped off a great stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager ** PS - perhaps you could post a review on TripAdvisor **

AccorHotels certified review
Anonymous Friends - 08/04/2018
« Satisfeita »

Atendeu as espectativas

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

AccorHotels certified review
Chris Couples - 08/04/2018
« Welcoming, comfortable stay »

We were generally treated as valued guests. Starting at our arrival at reception. The room was comfortable . clean and well maintained. Excellent staff at breakfast. Just one small hiccough with the bar staff in the evening, but made up for during the next day by the excellent daytime bar tender. We will definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager **PS - perhaps you could post a review on TripAdvisor regarding your recent stay **

AccorHotels certified review
Ogtay G. Families - 04/04/2018
« Everything was excellent »

Nothing special, just very professional and friendly staff, clean and cosy room, comfortable and stay, good choice of food for the breackfast. Keep it up and thank you very much!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ogtay, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager **PS - perhaps you could post a review on TripAdvisor regarding your recent stay**

AccorHotels certified review
Frank H. Couples - 04/04/2018
« Kensington stay »

we stayed one night at this hotel. The room keys did not work and the staff gave us another key but we could not return to the room The heating did not work and the room was very noisy. The room was also smaller then expected as I thought a gold member you would get an upgrade. The drinks vouchers could not be used as the bar closed at 23;00. Also far away from station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H. Thank you for the review following your departure from the hotel. Please accept my sincerest apologies that you feel your membership was not recognised enough. We do our utmost to ensure that all our members feel valued by trying to provide them with all the benefits that they deserve. However, upgrades are subject to availability and on this occasion, due to the other reservations that we had in the hotel, we were unable to provide you with anything but the room type that you had booked. I do apologise that the room keys were not cut correctly when you first checked in and I will be speaking with the team to make sure that they are more careful with this procedure. As for the bar, it is open 24 hours for all of our residents. The bar team do go home at 11 pm and reduce the lighting but the night team will take over. If this was not explained then again my apologies and I will ask the night team as to why they refused to serve you. This is something that is not acceptable to me as our guests should always come first. I do hope that we have the pleasure of welcoming you back to the hotel. Should you wish to return to us please do not hesitate in contacting me directly and I will be delighted to personally make the necessary arrangements for you. Kind Regards Lisa Kearney General Manager

TripAdvisor review
Couples - 04/04/2018
« Kensington visit »

When we arrived the door keys did not work, so the staff gave us another key. The room was very small and noisy. Single glazed windows. Also we could use the drinks voucher as the bar closed at 23:00.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank H I appreciate you taking the time from your day to post a review following your stay at the hotel. I have read the other review that you sent in and have responded to that one in more detail. However, can I please just say that the bar does not close at all for our residents. The bar team do go home at 11pm but the night staff will be more than happy to help you. Kind Regards Lisa Kearney General Manager

AccorHotels certified review
Anonymous Couples - 03/04/2018
« Great location »

Great location, friendly staff, clean hotel. Room on the small side. Expected it to be bigger.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mererid, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager **PS - perhaps you could post a review on TripAdvisor regarding your recent stay **

AccorHotels certified review
David T. Business - 03/04/2018
« Amazing, as always. »

This was our fourth time staying at the hotel. Always a pleasure interacting with the courteous and warm staff. Thanks for a great stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager **PS - perhaps you could post a review on TripAdvisor regarding your recent stay**

AccorHotels certified review
Anonymous Couples - 03/04/2018
« simpathique but small room »

Plaisant, good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paolo, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager **PS - perhaps you could post a review on TripAdvisor regarding your recent stay **

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