Hotel - Mercure London Kensington Hotel
Mercure Hotel Mercure Hotel

Mercure London Kensington Hotel

3.5/5 1,777 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 1 meeting room(s)
  • Copy/print service available
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Our rooms

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

  • 82 rooms
  • 100% non-smoking hotel
  • 2 family rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating 2,651 reviews

Our guest reviews for Mercure London Kensington Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,777 reviews
Jonathan H. Couples - 16/02/2019 AccorHotels certified review
« Brilliant »

Lovely stay very nice helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr h., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

James Business - 13/02/2019 AccorHotels certified review
« An enjoyable stay »

Very kind and welcoming reception staff who made me feel at home. Room was small and a little noisy but the bed was very comfortable. Excellent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

June D. Families - 13/02/2019 AccorHotels certified review
« Very Dissapointed in the hotel. »

After a long day travelling to get to hotel and it being late, we found the room had a very musty smell. The air conditioning did not work the floor of the bathroom was wet. When we tried to have a shower in the morning no water came through , we phoned down to reception to complain and was told someone from housekeeping would come along we are still waiting . So we had a bath. We requested a different room for the next night , this was ok that would be taken care of , was told very abruptly to put our belongs in our bags and they would be moved to a new room. The man at the front desk was not nice . He was still in the same frame of mind when we came back later in the day. The guy on front desk the day we left was very pleasant much better at dealing with the guests. The only positive part of our stay was the breakfast and the service we received in the dining room . Which was also nice and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms D., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Chenwj Friends - 13/02/2019 AccorHotels certified review
« dirty room and noisy »

This is the nightmare in my tour. Small room, that is ok. BUT very noisy in the midnight, and the quilt is too dirty to sleep. I apply the cancel the next day booking, and now there is nothing response. I can not believe Accor any more, So disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wei Jun C., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Jim P. Couples - 12/02/2019 AccorHotels certified review
« I always feel welcome, comfortable and at home. »

Very friendly staff, the whole experience is of quality and a feeling of being valued as a guest. Excellent breakfast and social facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Business - 12/02/2019 TripAdvisor review
« The best quality as usual »

It was not a first stay in this hotel but maybe 3rd or even 4th. I usually use this hotel in London due to the great location, quality of the rooms and very good breakfast they serve. Of course, the hospitality of the personnel is on high level. I woud like to say special thanks to Imed and Natalia. I will definetly stay at this hotel next time I visit London.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ruddd2018 What a wonderful review, thank you for taking the time to tell us about your guest journey with us at the Mercure London Kensington Hotel. I think it is fair to say that you are now officially a part of the Mercure Kensington Family. I appreciate the kind words that you have written about the team, Imea & Natalia in particular. They will be delighted to see that they have been recognised for their hard work. I look forward to seeing you again in the not so distant future. Kind Regards Lisa Kearney General Manager

Anonymous Business - 10/02/2019 AccorHotels certified review
« Central location but very noisy room and poor customer service »

Although the hotel is clean and in a central location, the noise from the lift was too loud inside my room. I alerted the reception to this on arrival and asked to me moved but was not offered any possibility. The suggestion at reception was to wear earplugs, which is very poor service. At check out when asked if my stay had been good I mentioned the lift noise again and there was no response to this. This is not good customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Carrie Couples - 10/02/2019 AccorHotels certified review
« Amazing »

Beautiful room amazing food friendly staff very happy we flew from Ireland to stay there and was satisfied with it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aaron, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Sophie Solo - 09/02/2019 AccorHotels certified review
« Great location, no complaints »

This was my third time visiting London but my first time staying in this area. The Mercure had such a great location, among a very up-market area and very close to tube stations. The room was always clean. I will definitely stay here again next time!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sophie, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Geoff P. Business - 09/02/2019 AccorHotels certified review
« enjoyable, room was comfortable & provided everything i needed »

Our group had some issues trying book over the phone due to language/accent so jumped online and got it done. Still some confusion when we checked though. Otherwise, room, breakfast etc was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Hayley B. Couples - 08/02/2019 AccorHotels certified review

Overall was great however I booked a double room for myself and my husband and we we we were given a room with single beds. Also when we checked out we asked if we could leave cases at the hotel we were told they would be in a locked room. Instead of moving our cases out of the way while the receptionist dealt with other customers our cases were left in the middle of reception floor so anyone couldve taken them. I made sure I stood outside and waited for them to be moved. In future these should be moved immediately

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lisa Kearney General Manager

Business - 08/02/2019 TripAdvisor review
« Nice people, but disappointing 'small double' rodd, room . Easyhotel across the way almost bigger »

I have stayed before and often drop in and have breakfast when in the S KEN area. I stayed at the Mercvure Southgate Exeter a week or two back and that was great.The small double i chose on the site was marginally less but at £123, when i saw it , pretty dismaying.I was also unwell so really did not want to go through the rigmorale..I mentioned disappointed to reception...but sadly not much reaction..' oh sorry about that'...Room floor looked like hadnit been hovered etc..debris etc by bathroom . I am a frequent hotel user so know what one should expect. Being Accor member etc did no good either. IHG hotel ofen upgrade

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris P, Thank you for taking the time to complete a review on TripAdvisor following your recent guest journey at the Mercure London Kensington Hotel. Firstly, I hope that you are now feeling better and have fully recovered from the illness that had affected you whilst you were staying with us. I have looked into the reservation that you made with us. I can see that a small double room was reserved for you on the night of your arrival, this is what was allocated to you. Yes, we try our utmost to upgrade all our members that are on gold status or above. As you are aware these upgrades are subject to availability on the day & unfortunately on the day of your arrival we were unable to do this as the hotel was fully booked. I am disappointed with the "debris" that you found on your carpet. This is not the normal level of standards that we aim to provide and please be assured that I have already discussed this matter with the Head Housekeeper. It is my hope that we will be able to welcome you back to the Mercure London Kensington on a future visit very soon. Kind Regards Lisa Kearney General Manager

Cb Business - 07/02/2019 AccorHotels certified review
« Average »

Ok, but room was noisy as next to the lift. Walls paper thin so could here everything from one neighbouring room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please accept my apologies for the system issues that we were experiencing at the time of your check-in. This was an issue beyond our control at the time and I can only apologise that your guest journey at the hotel started in such a manner. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Mohamad E. B. Business - 07/02/2019 AccorHotels certified review
« excellent as usual »

my trip was great thanks to the hotel employees with their nice hospitality and warm welcoming . special thanks for every one secialy natalia and Mogtabah , all did a great job and made me feel much comfortable a big thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr El b., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

S Business - 07/02/2019 AccorHotels certified review
« Affordable London stay, concerned about GDPR! »

Affordable stay in central London for business, appreciated the room upgrade. However, it seems that my email details have been collected and used to sign me up to special offers by the owning hotel group (not Accor). This is unacceptable!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

A. C. Families - 05/02/2019 AccorHotels certified review
« Friendly helpful staff on reception »

We were upgraded to a more expensive room because there was one available which was an unexpected benefit and highly appreciated. Bed was really comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Alessio C. R. 2. 0. Solo - 05/02/2019 AccorHotels certified review
« Good value for money »

Good value for money for this Hotel located not very far from Earls Court station and in the heart of the "rich" London. Comfortable room, good service and simple and efficient breakfast. Good check-in made by Bianca how even offered me a tissue to clean my glasses wet from this rainy London... not usual for a 4 star hotel to anticipate the guest needs. No point to talk about refurbishing the hotel because i am sure you already know :) thank you guys

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Serge B. Business - 02/02/2019 AccorHotels certified review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Serge, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Bruna Families - 02/02/2019 AccorHotels certified review
« Outdated and not confortable »

Besides the outdated decor, furniture and aplliances, toilet was bad, bath tub falling apart, bed worn out we identified a short circuit in the room and not was done about it. It was serious chance of fire but the reaction we received from staff made visible that it was a usual issue over there. I would never recommed this hotel to anyone and it doesn't match mercure experience that I had before.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms R., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have taken your observations very seriously. I have completed a full investigation with my maintenance team and we found that there was a cable at the back of the TV that was not connected correctly. This cable did not in any way put our guests at risk and I can assure you that we do regular safety checks on all of our equipment. I hope this helps settle the concerns that you had. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Nicolas Business - 01/02/2019 AccorHotels certified review
« Time to renovate »

Location is great but the hotel is simply ran down and would need to be refreshed. The paint was peeling all over the counter in the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr h., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

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