Hotel - Mercure London Kensington Hotel
Mercure Hotel Mercure Hotel

Mercure London Kensington Hotel

3.5/5 1,704 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 119.49 GBP Non member rate
From 113.52 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Our rooms

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

  • 82 rooms
  • 100% non-smoking hotel
  • 2 family rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating 2,391 reviews

Our guest reviews for Mercure London Kensington Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,704 reviews
gffwilson Couples - 09/10/2018 TripAdvisor review
« Trip to London »

I booked for four nights here with my wife, as she wanted to see a few sights and the area was good for where we were going. I pre booked a bottle of Champagne in the room on arrival to make it a bit more special. No sign of Champagne on arrival at all, so we went out, and asked the gentleman on the desk about the Champagne, he looked up the booking, realised the error and asked us when we like the bottle delivering. When we returned from our dinner out, the bottle was in the room on ice, but it was Prosseco, not Champagne. We drank it anyway. The cleaner took three days to notice the empty bottle and ice bucket and remove it from the room. Front desk staff were helpful, when they could be found, but often seemed to disappear if you approached the desk. Breakfast was OK, but I expected a bit more than help yourself buffet for a four star hotel.

Williamedgar Business - 07/10/2018 AccorHotels certified review
« service was excellent, room facilities were average »

service from all staff was excellent.in the room i had great difficulty in opening the wardrobe as the door was jammed.in the washroom the plug in the basin was jammed shut and it could not be used.the room was comfortable and quiet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr e., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am glad that you were impressed with the service that we provide however sorry to hear that that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A Dubey General Manager

M G. Couples - 07/10/2018 AccorHotels certified review
« Bedroom and bed way too small; mattress sagging on one side - needs replacing. No fridge. »

Uncomfortable bed but very good location wrt Earls Court Asian restaurants & Kensington High Street shops - all within easy walking distance. Good value-for-money breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A Dubey General Manager

Lily Families - 07/10/2018 AccorHotels certified review
« For a 4-star hotel, the service was not up to standard »

I had booked a room for my parents who were visiting from overseas. We were greeted by a gentleman at the front desk who gave us a bit of an attitude. The lack of respect and service was astonishing. The booking I made was for 5 nights. My parents reported to me that every single night, when they returned to the hotel, their key cards failed to work and had to go to the front desk every night to have their keys re-programmed. This is completely unacceptable!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ya-Hsuan, Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A Dubey General Manager

Jane Couples - 07/10/2018 AccorHotels certified review
« Repeat visitor, disappointing stay. »

We stay with you a few times a year and have done for several years. This is our first stay where we have felt that our room (406) was really disappointing and extremely run down. The bathroom looked awful, the sink was blocked and the 2 free drinks available for the upgraded price was just ridiculous. We are rethinking our future bookings with you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms H., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A Dubey General Manager

Peterjackson Couples - 05/10/2018 AccorHotels certified review
« Not up to usual Mercury standard »

Upgraded to a tired room. Wardrobe doors sticking, washbasins with big dirty crack, bathroom dark as light missing. Despite being asked if I wanted a morning newspaper none arrived.

Our hotel has responded to the review
Our hotel has responded to the review

DearMr J., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A Dubey General Manager

Anonymous Business - 05/10/2018 AccorHotels certified review
« comments »

15 minute wait at the bar, no staff, no front desk staff interested tired hotel in need of renovation shower hanging off the wall bed comfort level very poor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A Dubey General Manager

Anonymous Solo - 05/10/2018 AccorHotels certified review
« No benefit for being an accor member and overcharged »

I may as well not have been at an accor hotel let alone platinum, no benefits what so ever. I also paid for my stay with mostly points however was fully charged and getting a refund wasn't easy, called up 3 times over 4 days, and each time was told it would be sorted, on the last was asked to email, and subsequently it took almost 3 weeks to process.

Our hotel has responded to the review
Our hotel has responded to the review

DearMr T., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A Dubey General Manager

Tim Business - 04/10/2018 AccorHotels certified review
« Comfortable stay »

Deeply appreciative of the room upgrade. Comfortable enough. A hotel which is tired and in need of renovation but can't really complain given the price. Pleasant and helpful check-in experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A Dubey General Manager

Fred B. Couples - 02/10/2018 AccorHotels certified review
« Marvellous »

Very smooth

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A Dubey Interim General Manager

Ruben R. Solo - 02/10/2018 AccorHotels certified review
« Enjoyable until I had and encounter with Lisa the GM »

The location is very convenient close to 2 tube stations and a bus stop that takes you into town. The staff are very friendly, and the housekeeping quite helpful and accommodating. They also have a nice smart phone that becomes your local smart phone with internet access when you are travelling within the city, very practical. I would recommend it to my friends IF it was not for the last day when i had a swift encounter with the GM Lisa who was rude in her dealing. The staff deserves a rating 5 but Lisa really pushed me to take it down to 2, it is unfortunate. Next time i will check if she is still managing the property before booking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruben, Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A Dubey Interim General Manager

Pirkko U. Couples - 01/10/2018 AccorHotels certified review
« Very good »

Clean and comfortable, very small room, so difficult if you have more luggage.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pirkko U., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A Dubey Interim General Manager

Chris Couples - 01/10/2018 AccorHotels certified review
« Good location. Room was small but not unusual for London hotels. »

Stayed here because we were being picked up here by Go Tours in the morning. Very pleasant hotel. Favorite thing was the Nespresso machine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Herbert G., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A Dubey Interim General Manager

Twelvepaws Friends - 01/10/2018 AccorHotels certified review
« Rooms too small »

Staff was nice but not very knowledgeable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms N., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Sorry N. S. P. O. R. P. F. S. B. V. O. T. S. S. N. F. F. M. H. 5. S. F. E. Business - 29/09/2018 AccorHotels certified review

Sorry no Status points or Rewards points for stays booked via online travel sites, so no feedback from me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phillip, Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A Dubey General Manager

Dl S. Solo - 27/09/2018 AccorHotels certified review
« Great location, comfortable hotel »

Friendly greeting, comfortable, well-equipped room, delicious breakfast, great location and staff very pleasant and willing to help with any issues. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss S., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager **PS - perhaps you could post a review on TripAdvisor regarding your recent stay **

Jim P. Couples - 26/09/2018 AccorHotels certified review
« I felt I was a valued guest. »

I met as always with much kindness and consideration. The welcome was warm, and all staff encountered were friendly and ready to oblige. I feel very much at home at the Kensington Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jim, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager **PS - perhaps you can post a review on TripAdvisor regarding your recent stay **

Jerry Couples - 26/09/2018 AccorHotels certified review
« Great staff, great location, great breakfast, and small outdated but adequate room. »

Front desk staff and breakfast room staff were excellent. Emid, Claudia, Janetta, and Daniella were outstanding. We did have a problem with a very loud patron in a room next door who kept us up all night, and the staff switched our room the next day. Bathtub base in 103 was peeling and the drain plug was unusable. Problem with the hotel staff arranging a private cab to Victoria for us at 16#, and the driver wanting to charge us 25#. Overall a very nice stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr & Mrs K., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager **PS - perhaps you could post a review on TripAdvisor regarding your recent stay at the hotel **

Anonymous Families - 25/09/2018 AccorHotels certified review
« Nice hotel »

Well situated and nice breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rannveig, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager **PS - perhaps you could post a review on TripAdvisor regarding your recent stay **

M L. Friends - 24/09/2018 AccorHotels certified review
« Very nice staff. Clean room and conveniently located. »

Concerned that the 3am wakeup call I requested never came. Fortunately I had set my phone as a backup and was able to make my 4.20am transport to Heathrow for my very early flight. The night manger said the call was made but cutoff. Perhaps there was a problem with the phones that needs to be checked. This could have been disastrous & caused unto miss our flight back to Australia.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs L., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 119.49 GBP Non member rate
From 113.52 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates