Mercure London Kensington Hotel 4 stars

TripAdvisor rating 3.5/5 1,813 reviews
Mercure London Kensington Hotel
See on a map
+ 14 Services
Book this hotel
Ceci est un message d'erreur

Room 1

Number of guests
Children's age
Best price guarantee How it works?

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Dedicated meeting room accommodating up to 20 guests

  • Central location with plenty of nearby transport links

  • Located nearby Earl's Court exhibition centre

  • On-site bar with a selection of alcoholic beverages on offer

  • Harrods shopping centre is located nearby

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • 100% non-smoking hotel
  • Air conditioned
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Mercure London Kensington Hotel

1a Lexham Gardens
Kensington
W8 5JJ
london
united kingdom

Tel: +442072442400

Fax: (+44)207/2442500

Contact email

Check-in from 14h00

Check out up to 11h00

  • VICTORIA COACH :   Buckingham Pal

  • By plane

    LONDON HEATHROW At 20.92km / 13 miles - Shuttle paying

  • By train

    VICTORIA TRAIN ST At 4.51km / 2.8 miles

GPS :51.494965, -0.190716

Our accommodations

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

Spacious quadruple room with four single beds

  • Max. number of persons: x4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege room with a luxurious king-size bed

  • Max. number of persons: x2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room with two comfy single beds

  • Max. number of persons: x2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard room with a double bed

  • Max. number of persons: x2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Small double with a comfy bed

  • Max. number of persons: x2
  • Area: From 13
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Single room with a comfy double bed

  • Max. number of persons: x1
  • Area: From 13
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 32 m²

  • Maximum capacity: 20 people

Find out more
Mercure London Kensington Hotel Meeting Room

Our guest reviews for
Mercure London Kensington Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

2,781 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,813 reviews

VERY CONFORTABLE

Customer review rating 3.8/5

Anonymous Couples - 16/04/2019 AccorHotels certified review

GOOD EXPERIENCE

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

A good stay with everything provided as required.

Customer review rating 3.8/5

Anthony B. Couples - 15/04/2019 AccorHotels certified review

Polite, helpful staff and altogether we enjoyed our 2 nights in a well-appointed comfortable room. The bathroom was a little 'tired', but apart from that no real comments. If the hotel had been fuller, the availability of the single, small lift might have become an issue especially at peak periods.

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Worst Accor experience

TripAdvisor rating 3.5/5

Eric L Business - 14/04/2019 TripAdvisor review

Being a very loyal customer of Accor Group, i have been extremely disappointed fir this stay at Mercure Kensington London. This where you ask yourself why we should stay loyal to a brand... - they didn't find my reservationin the system (though made on website as always...). First time in 10 years loyalty - had to wait for 40 minutes before i got my key (past 9pm...) - got the worst room from the hotel (so small...) - amenities in the room where used and not cleaned - bottle of water already opened - no recognition at all of my loyalty status

Good Afternoon Eric L I have taken the time to read your email and the above TripAdvisor review in great detail. Please accept my sincerest apologies for the arrival that you experienced when you presented at the hotel to check in. As you are aware we did not have the reservation in our system. This was due to a technical issue between the website and our booking system. It is something that we have experienced with several bookings and are trying to rectify the problem as the two do not seem to be “talking to each other” like they should. Unfortunately, we are not aware that the booking has been made until the guest arrives at the hotel. However, I can see that the reservation was made and that you were checked in before 9 pm, a 20-minute wait in total from the time that you arrived in the hotel to the time that you received your keys. A wait that is still too long but the team then had an issue with the PC they were using to check you in so it made it a bit longer. Our loyalty members mean a great deal to us here at the Mercure London Kensington. We do our utmost to ensure that all of our members receive the benefits that they are entitled to. Unfortunately, due to the fact that the hotel was almost fully booked on the night of your arrival, we were unable to grant a complimentary upgrade for you. I am truly disappointed that you found the services in the room to be left in the manner in which you found them. This is not the normal level of service that we aim to provide our guests. I am currently completing a full investigation with the Head Housekeeper in our to ascertain how this happened and you can be assured that refresher training will be done with the full team to ensure that this type of situation does not re-occur. I do believe that the team also offered you the meeting room to use so that you could make the business call you needed to make and some extra drinks vouchers, all of which were declined. I am sure that we will be speaking again very soon. Take care Lisa Kearney General Manager

Mrs Joyce H.

Customer review rating 3.8/5

Mrs J. H. Couples - 12/04/2019 AccorHotels certified review

We were allocated a room close to the lift which was very noisy each time it went down. We asked to be changed and the staff sorted this swiftly, quickly and effeciently. We were very happy with our stay.

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Fine for what was required

Customer review rating 3.8/5

Derek Business - 12/04/2019 AccorHotels certified review

OK

Dear Mr E., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager
Customer review rating 3.8/5

Ann Couples - 12/04/2019 AccorHotels certified review

Overall the experience was a good one. The room was satisfactory, it met our needs and the bed was comfortable. The hotel was close to transport which made it easy to get around. We found the language skills of a few of the staff members a bit lacking. It was a bit difficult to converse with some of them.

Dear Ms C., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager
Customer review rating 3.8/5

Anonymous Business - 12/04/2019 AccorHotels certified review

The staff weren’t the most friendly at check in - a little officious! My only other comment would be that the rooms are very small - I know when booking it mentions room size but I was still surprised. I felt the price was a little high for such a small room.

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Nice hotel, but really badly staffed

Customer review rating 3.8/5

Neha Business - 11/04/2019 AccorHotels certified review

We went to check in and the lady was very helpful, however went to the bar area and there wasnt anyone around as they were all standing around talking in the kitchen. people at reception were waiting as even the guy who was meant to behind reception was busy chatting away about his weekend in the kitchen. Poor service and no dining service

Dear Neha G., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Imed Chikhaoui Reception Manager

Quaint hotel, problems with cards, and bar stock is poor

Customer review rating 3.8/5

Steph Business - 11/04/2019 AccorHotels certified review

It is a quaint hotel, in a great location. The bed was uncomfortable, and my room access card had to be replaced 4 times in a week. That is not good enough. The bar did not have a lot of the wines that were on the menu. I ordered room service one night, and the food was cold, I returned it and I'm pretty sure they just microwaved it.

Dear Ms S., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Clean and Comfortable with good breakfast buffet

Customer review rating 3.8/5

Kevin Business - 10/04/2019 AccorHotels certified review

The hotel was able to accommodate an early check-in. The staff was friendly and helpful throughout my stay.

Dear Mr K., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

The smallness of a small double room was a bit of a surprise.

Customer review rating 3.8/5

Barrie M. Couples - 07/04/2019 AccorHotels certified review

Very friendly staff who made us feel welcome and valued but the small double was more like a single room with a double bed in it. We were only able to get from 1 side of the bed to the other by shuffling sideways along the bottom of the bed. The bed itself was not very comfortable though the pillows were. Quite a good breakfast though the milk on the table was turning sour. The fried eggs did not much resemble fried eggs and the yolk was hard. The sausages and mushrooms were nice. The coffee was a bit insipid.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Disappointing experience

Customer review rating 3.8/5

Nick W. Couples - 04/04/2019 AccorHotels certified review

Location, Staff and food were great. Room was poor despite upgrade. The tv would only work after disconnecting from wall. Bathroom door didn’t close - too big for opening. A/C wouldn’t work on chill mode and bathroom in mid refurb.

Dear Mr W., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Too hot

Customer review rating 3.8/5

Anonymous Business - 02/04/2019 AccorHotels certified review

Everything fine apart from the room was too hot for me, the window could not be opened, presumably due to the traffic noise outside, the air con was no more than slightly cool air and even with it on all night the room stayed warm, for me, throughout the night.

Dear Steve H., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Attention to detail missing

Customer review rating 3.8/5

David B. Business - 30/03/2019 AccorHotels certified review

It was ok but my room wasnt serviced, had to call to request an invoice that Id asked for at check in and catering staff slow and unattentive in both breakfast and bar.

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Very tired, outdated hotel with low trained staff

Customer review rating 3.8/5

Lee Business - 29/03/2019 AccorHotels certified review

Firstly allocated room (102), which when I went to the room found that it had another guest already checked into that room. Reallocate another room which had 4 single beds and extremely outdated/tired (room 105)

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Great welcome

Customer review rating 3.8/5

Mark C. Solo - 29/03/2019 AccorHotels certified review

Clean room and very friendly welcome

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Not bad, but nothing special.

Customer review rating 3.8/5

Mr C. Business - 28/03/2019 AccorHotels certified review

In essence, my stay was short and largely uneventful. Check-in fairly straight forward. I had to ask for directions to my room as they weren't given during the check-in process, but otherwise no issues. Breakfast was a bit of a let down, the cooked breakfast items all tasted extremely cheap. What seemed like zero attempt to make a quality experience with the quality of the sausages or preventing the eggs from being so overcooked they were like rubber (I attended breakfast within 30mins of opening, so items should still be really fresh). I requested a cappuccino and was informed that it would cost extra.. fair enough, but the house coffee tasted terrible. The Mercure in Amsterdam doesn't charge any extra for cappuccinos with breakfast and you can have as many as you like, so I was a bit disappointed there. If I had known the breakfast would be that sub-standard I would've not included it in my booking and instead got a takeout from a vendor nearby, of which there are loads to choose from in that part of Kensington.

Dear Mr C., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Great for a couple of nights in London

Customer review rating 3.8/5

Anonymous Families - 27/03/2019 AccorHotels certified review

great breakfast + staff clean room awesome location

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Comfortable stay. Great staff.

Customer review rating 3.8/5

Dan Couples - 26/03/2019 AccorHotels certified review

Great stay. Staff were brilliant. Would come back again.

Dear Mr F., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Nice, clean and affordable hotel.

Customer review rating 3.8/5

J. M. Business - 26/03/2019 AccorHotels certified review

Was good, excellent breakfast, nice location. Just too noisy the cleaning service at early morning.

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Powered by

Trustyou

Our other hotels nearby

All our hotels in london