Hotel - Mercure London Kensington Hotel
Mercure Hotel Mercure Hotel

Mercure London Kensington Hotel

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3.5/5 1,608 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 1 meeting room(s)
  • Copy/print service available
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Our rooms

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

  • 82 rooms
  • 100% non-smoking hotel
  • 2 family rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating Based on 1,892 reviews

Our guest reviews for Mercure London Kensington Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,608 reviews
AccorHotels certified review
Katie Couples - 13/02/2018
« Mrs »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katie, We very much appreciate your comments regarding your stay at the Mercure London Kensington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

AccorHotels certified review
Paul Families - 13/02/2018
« Friendly, comfortable, and good value »

Staff were really friendly and helpful, breakfast was great, with plenty of choice and nice and hot. Rooms were clean, tidy and functional. Decor in rooms could do with a bit of a spice up though. All in all good value for money, and provided what we needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, We very much appreciate your comments regarding your stay at the Mercure London Kensington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

AccorHotels certified review
Anonymous Business - 12/02/2018
« Pleasant »

Pleasant staff. Room nice and clean. Tom was tiny but it was advertised as such so no problem. Good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dagmar, We very much appreciate your comments regarding your stay at the Mercure London Kensington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

TripAdvisor review
Business - 12/02/2018
« Great location and service »

I was staying in this hotel for the third time as it has a great location and very helpful personnel. The rooms are not big but it’s a hotel in London. Also I would like to mention the quality of the breakfast that was really great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruddd2018 What a lovely review. I appreciate the kind words & sentiment of your review. We work very hard to ensure that all of our guests enjoy their time with us and it is nice to see this hard work recognised. Hopefully, we will be able to welcome you back for a future visit very soon. Kind Regards Lisa Lisa Kearney General Manager

TripAdvisor review
Business - 11/02/2018
« Terrible service »

Cold room. Hearing didn’t work. Reception services was poor. Told them at checkout as I spent very little time actually in the hotel that heating wasn’t working. Hotel reception answered phone and told me to wait !

Our hotel has responded to the review
Our hotel has responded to the review

Dear W6349YLdanielf Thank you for the candid review following your recent stay at the hotel. I appreciate your opinion on the terrible service that you perceived to experience during your stay. However, on reading your review I am confused as to why you would think that as you clearly did not give them the chance to help find a solution to your problem whilst you were staying with us. With regards to the answering of your call. We have a 3 ring rule in the hotel if the staff can not give you the attention that you deserve on answering the call they will ask you to hold. Once they have answered they will apologise for keeping you waiting and then give you their full attention. I would like to offer my apologies for the fact that your heating was not working correctly but had you made the team aware of this issue they would have done their best to rectify the situation. They are the greatest asset that the hotel has and we get many reviews on how accommodating they are to all of our guests. Once again I appreciate your opinion on your stay. Kind Regards Lisa Kearney General Manager

AccorHotels certified review
Daniel F. Business - 10/02/2018
« Extremely Poor »

Receptionist was rude at check in. Answering phone while talking to me at desk and telling me to “wait” no apology no Please. Just “wait”. No manner to please or thank you through the whole check in process. Heating in room did not work. Didn’t realise this until 3 am when I returned and tried to warm the room up. Was too land tired to call and sort out then as needed to be up early for a train. Informed reception on check out and acted like I was stupid and again wasn’t helpful. But just dam rude!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, Thank you for taking the time to tell us about your experience at the Mercure London Kensington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

AccorHotels certified review
Arthur S. Couples - 07/02/2018
« Made welcoming »

Clean tidy excellent bed very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arthur , We very much appreciate your comments regarding your stay at the Mercure London Kensington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

AccorHotels certified review
Anonymous Solo - 06/02/2018
« Good hospitality »

Good service and hospitality. Room is bit narrow, however, it is ok, regular size in London.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Taninaka, We very much appreciate your comments regarding your stay at the Mercure London Kensington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

AccorHotels certified review
Roger C. Business - 06/02/2018

Staffs super friendly. Unfortunately I reported the shower tap was damage but no one fix and repair. I cannot turn the tap when my hands wet. My room 501 shape strangely, I cannot find place in room fully open my baggage.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for taking the time to tell us about your experience at the Mercure London Kensington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

AccorHotels certified review
Adrian Business - 03/02/2018
« Issuws »

Yeh check in process was one never experience before booked a room and been informed it’s not availabe as all fully booked

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrian, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lisa Kearney General Manager

AccorHotels certified review
Mike H. Couples - 03/02/2018
« Mercur »

Not the usual mercure experience a lot of the time the water was only Luke warm no way to have a bath and taking a shower was a bit of a gamble

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lisa Kearney General Manager

AccorHotels certified review
Brian G. Families - 29/01/2018
« The walls must be paper thin »

The staff and service were great. Unfortunately the stay was let down by the noise from other rooms. I think the hotel must be aware of the problem as they provide earplugs. I've never known a hotel to do this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P., Thank you for taking the time to tell us about your experience at the Mercure London Kensington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

AccorHotels certified review
Miss E. T. Friends - 28/01/2018
« It was really good and great base in london »

It was great. The staff were really friendly and helpful and even let us leave our luggage at the hotel while we explored London as we arrived before we were able to check in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma , We very much appreciate your comments regarding your stay at the Mercure London Kensington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

AccorHotels certified review
Ron H. Couples - 27/01/2018
« Hotel delivered to expectations »

Hotel is well positioned for South London sights, and is easy to access. The room was fine, it was more an executive rather than a standard room which cost a little more, but worth it. Staff were helpful & friendly and reception/bar areas were fine. Breakfast was good. Overall quite happy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ron, We very much appreciate your comments regarding your stay at the Mercure London Kensington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

AccorHotels certified review
J. Business - 26/01/2018
« OK, but needs some improvement »

The room was good, and the staff were attentive. The bar area is good but staff seemed to be doing reception and bar duties at the same time. I asked if I should use the menu in the room for room service and was told 'yes'. In reality the room service menu was extremely limited. I went out instead. Breakfast was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear J., Thank you for taking the time to tell us about your experience at the Mercure London Kensington. I am sorry that your experience did not meet your expectations fully; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

AccorHotels certified review
Madhwendu S. Business - 25/01/2018
« Very disaapointing. The service and chaos is a blemish on Mercure brand name »

I travel in Europe extensively, and always stay at Accor Group hotels. This experience was by far the most disappointing. The service at the hotel was a total chaos and disappointment. 1. The room heating was not working. Even after informing the reception about it, it was not repaired for two days, however the staff kept insisting that it has been repaired. They had no clue!! The people in the night shift did not have any handover report from the other shift to trace the problem. After two nights of freezing cold room, this was finally repaired on the third day. 2. I needed to extend my stay for one more day. Informed the reception about it and they confirmed. However, I was asked at least twice by different set of people at the reception about my check-out date. Obviously this was not entered in the system!! When I informed them about my extension, they came back with a different rate (since I was not having breakfast on my last day) than what was confirmed at the beginning. The person at the reception needed to make a few phone call to correct and confirm. 3. For breakfast, I requested for a Capuccino. Was informed that it will cost 2.30 Pounds extra!!! This was such a surprise to me!! Amazing!! 4. While staff were trying to be very friendly, the basic problem, in my view was how the hotel is managed!! Absolute chaos!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Shekhar , Thank you for taking the time to tell us about your experience at the Mercure London Kensington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

AccorHotels certified review
Sandra W. Families - 25/01/2018
« Staff very hepful and welcoming a thoroughly pleasant experience. »

See above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr & Mrs W., We very much appreciate your comments regarding your stay at the Mercure London Kensington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Lisa Kearney General Manager

AccorHotels certified review
Robyn A. Couples - 25/01/2018
« Fantastic »

Great bed. Best bed out of 5 hotels we used in the UK. Don’t ever change them. All staff very professional, courteous and friendly. Nothing to much trouble.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glendon, We very much appreciate your comments regarding your stay at the Mercure London Kensington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Lisa Kearney General Manager

AccorHotels certified review
Tristan Couples - 23/01/2018
« towels smelled of cigarette smoke »

the position of the TV is very unfortunate and the clean towels smelled of cigarettes. I was not specially treated as a Gold member, nor did I get an upgrade. The breakfast room is way too narrow and small. There was a constante monotonous tone in the bedroom. This might be an unfixable matter, as there were ear plugs prepared next to the bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pietro Thank you for taking the time to tell us about your experience at the Mercure London Kensington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

AccorHotels certified review
Roy Couples - 23/01/2018
« Noisy rooms »

Friendly & helpful staff. In this day & age, I am surprised that Decaf coffee isn't served at the bar or in the restaurant. Apart from little sachets We had a corner room, which was nice enough, but very noisy when other Guests were using their bathrooms or wardrobes. Doesn't matter has nice a hotel or staff are if you don't get a good nights sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roy, We very much appreciate your comments regarding your stay at the Mercure London Kensington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

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