Mercure London Kensington Hotel 4 stars

TripAdvisor rating 3.5/5 1,852 reviews
Mercure London Kensington Hotel
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Hotel extras

  • Dedicated meeting room accommodating up to 20 guests

  • Central location with plenty of nearby transport links

  • Located nearby Earl's Court exhibition centre

  • On-site bar with a selection of alcoholic beverages on offer

  • Harrods shopping centre is located nearby

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • 100% non-smoking hotel
  • Air conditioned
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Mercure London Kensington Hotel

1a Lexham Gardens
Kensington
W8 5JJ
london
united kingdom

Tel: +442072442400

Fax: (+44)207/2442500

Contact email

Check-in from 14h00

Check out up to 11h00

  • VICTORIA COACH :   Buckingham Pal

  • By plane

    LONDON HEATHROW At 20.92km / 13 miles - Shuttle paying

  • By train

    VICTORIA TRAIN ST At 4.51km / 2.8 miles

GPS :51.494965, -0.190716

Currently, close to our hotel

100% Design London

From 18/09/2019 to 21/09/2019

At 1.4 km

The London Chocolate Show

From 13/10/2019 to 15/10/2019

At 1.4 km

Notting Hill Carnival

From 25/08/2019 to 26/08/2019

At 2.2 km

Bike ride along the canal in Regent's Park

From 01/01/2018 to 31/12/2019

At 4.2 km

Tour of Covent Garden, London

From 01/01/2018 to 31/12/2019

At 5.1 km

Walk in Primrose Hill

From 01/01/2018 to 31/12/2019

At 5.5 km

Platform 9 3/4 at King's Cross

From 01/01/2018 to 31/12/2019

At 6.1 km

London Diamond League, athletics

From 20/07/2019 to 21/07/2019

At 13 km

Prudential RideLondon Festival

From 03/08/2019 to 04/08/2019

At 14 km

White's Club, gentlemen only!

From 01/01/2017 to 31/12/2019

At 14 km

Our accommodations

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

Spacious quadruple room with four single beds

  • Max. number of persons: ‌4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege room with a luxurious king-size bed

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room with two comfy single beds

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard room with a double bed

  • Max. number of persons: ‌2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Small double with a comfy bed

  • Max. number of persons: ‌2
  • Area: From 13
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Single room with a comfy double bed

  • Max. number of persons: ‌1
  • Area: From 13
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 32 m²

  • Maximum capacity: 20 people

Find out more

Our guest reviews for
Mercure London Kensington Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

2,953 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,852 reviews

Mr Neil M.

Customer review rating 3.8/5

Neil M. Couples - 10/07/2019 AccorHotels certified review

Bed sheets dirty it’s at reception two attempts to resolve this issue when I was checking out I was asked if everything was okay I explained about the dirty bedclothing the receptionist said sorry about this these things happen but they shouldn’t happen for a £200 a night room .

Adequate

Customer review rating 3.8/5

Jim Couples - 09/07/2019 AccorHotels certified review

We booked a "Privilege Room", requesting a high floor. We were initially given a room on the first floor! After discussions with the management we were offered a room on the second floor - on a 7 floor hotel, not sure how this classifies as a high floor. As a "Privilege Room", it was more a "Standard Room".

Nice hotel, but member of bar staff needs additional training

Customer review rating 3.8/5

Anonymous Business - 09/07/2019 AccorHotels certified review

Check in and room were all fine. I have stayed here on many occasions and have always been satisfied. I am a member of the loyalty club and was provided with a welcome drink voucher as usual. I asked at the bar for a glass of red wine and was refused on the grounds that "my manager told me not to serve wine, you cannot have alcohol, only soft drinks". I didn't have my glasses with me so I went to my room to have a look at the voucher, and it was the same as usual, excluding fine wines and champagne so I didn't see any reason for the refusal. I went back down to the bar and a different lady was serving and she started to serve me the wine when the original person came back and quite rudely said I wasn't allowed wine. I referred her to the rules as written on the voucher but she just wouldn't listening and said "I will call the manager about this, she (pointing to the lady serving me) doesn't know, she works on Reception". The reception lady looked a bit embarrassed, but nevertheless served me the wine. Another customer heard the commotion and came to the bar and said he was an Accor member too and he had never been refused wine or beer. This person really does need some customer service training!

Excellent

Customer review rating 3.8/5

P D. Families - 07/07/2019 AccorHotels certified review

Room cleaned well and complimentary water useful in warm weather.

Dear Paul We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Okay, but not as good as previous stays

Customer review rating 3.8/5

Stephen C. Couples - 06/07/2019 AccorHotels certified review

The main reason we use this hotel is for its location. Everything was good except the bathroom which wasn’t quite up to standard. The toilet failed to flush properly and had a loose seat, as well as the bathroom door which we were unable to shut. Apart from that, everything was good, as you would expect.

Overall very good. However, doors closing is loud at night and very early in the morning.

Customer review rating 3.8/5

Anonymous Business - 02/07/2019 AccorHotels certified review

Overall the stay was very good. However, there was a lot of noise from doors slamming closed early in the morning or late night - in particular early in the morning, where doors slamming closed (or the same door?) kept happening over and over again.

Dear Ryan, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

More like a 2*

Customer review rating 3.8/5

Ek Couples - 02/07/2019 AccorHotels certified review

Good location & staff were friendly & helpful, but the hotel was substandard and a complete rip off. Accor you should be ashamed of yourselves charging in excess of £330 per night for a basic room !!!

Dear Mrs K., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Wonderful location and staff

Customer review rating 3.8/5

Scott D. Couples - 30/06/2019 AccorHotels certified review

The Mercure is well located for visiting London attractions and was very comfortable with great team

Dear Scott, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Better Than Ibis

TripAdvisor rating 3.5/5

Ken K Business - 29/06/2019 TripAdvisor review

I stay at quite a few Accor hotels - Mercure is around the middle of the range for quality. Good location, reasonable value for London and it is certainly worth the extra instead of the nearby Ibis Styles.

Dear Ken K We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Sadie C.

Customer review rating 3.8/5

Sadie C. Friends - 28/06/2019 AccorHotels certified review

My Stay At The Mercury Kensington Was Great, Just wish the Twin Rooms Was Larger.

Dear Ms C., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Good stay, Pleasant staff , no problems.

Customer review rating 3.8/5

Eddie K. Families - 28/06/2019 AccorHotels certified review

Enjoyed our three night stop at the Kensington, Mercure. Rooms very clean and bathroom kept well stocked with fresh towels daily. Free water and soda drinks. Breakfast covered a wide variety of tastes.

Dear Eddie, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Great location, very small rooms

Customer review rating 3.8/5

Ante Families - 27/06/2019 AccorHotels certified review

The hotel was at a great location, receptionist Jawad was a bit unpleasant though. Not very professional. The rest of the staff was great. Rooms are small and a bit worn out. However, very close to the city and excellent access to tube.

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Good location but cramped

Customer review rating 3.8/5

Richard C. Couples - 26/06/2019 AccorHotels certified review

We liked the location but found not very good value for money. The room was very cramped and quite expensive. Breakfast was quite good however.

Dear Mr C., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Nice staff, ok breakfast, very pricy for what you get though.

Customer review rating 3.8/5

Queline Couples - 24/06/2019 AccorHotels certified review

The staff was great and helpful but the room wasn't the best, a bit small (especially for the price, probably due to a busy season), the fridge didn't work, the doors on the wardrobe was hard to open and close (also because of the fridge placement), the room felt somewhat dirty (stain on the carpet), flushing the toilet didn't work that well and the bathroom zink was glogged. And at some point the room started to smell like fart (probably from the sewers). However the fixed the zink quickly. The bed was very comfortable. The breakfast was good compared to breakfasts at other hotels in London. The staff was always nice. Location was great! And I would recommend it for couples or solo travelers that don't intend to be staying in.

Dear Jacqueline, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Good sized room and value for money in London.

Customer review rating 3.8/5

Cher M. Business - 24/06/2019 AccorHotels certified review

Rooms of good size, quient and good breakfast.

Dear Cher M. T., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Great location and staff

Customer review rating 3.8/5

Stuart Couples - 24/06/2019 AccorHotels certified review

Staff were fantastic. Room was small for the price.....welcome to London! Our room was also a bit tired.

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

CEO

Customer review rating 3.8/5

Anonymous Business - 24/06/2019 AccorHotels certified review

My stay was really pleasant. great staff at reception made me feel welcome at all times and were very helpful.

Dear Ms K., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Basic / More 3*

TripAdvisor rating 3.5/5

m s Family - 23/06/2019 TripAdvisor review

Rooms are very small, bed creaked, crack in sink, rooms (hotel) needs a refresh / re-paint, expensive for what it is. If the hotel was not so well located for Kensington it would not be so busy. £175 for one night is not value for momey.

Dear M S I want to thank you for the review that you have placed regarding your recent stay at the hotel. I appreciate the feedback that you have provided. These type of comments that we receive from guests are invaluable as we continue to grow in the service that we provide. I do hope that we have the pleasure of welcoming you back on a return visit. We have several room types available at the hotel and perhaps we can choose one of the bigger ones as it may suit your needs more when you next stay with us. Thank you again Take care Lisa Kearney General Manager

Great good location

Customer review rating 3.8/5

Dinah R. Friends - 21/06/2019 AccorHotels certified review

Good all staff very helpful

Dear Ms R., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Very poor value for money

Customer review rating 3.8/5

Kelly C. Families - 21/06/2019 AccorHotels certified review

Booked 2 single beds, we got a double bed so waited for housekeeping to change this before we could go out. Would not class room as a superior room. Breakfast very poor. Had to wait for glasses and food to be topped up, over 10 minutes.

Dear Mr C., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager
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