Hotel - Mercure London Kensington Hotel
Mercure Hotel Mercure Hotel

Mercure London Kensington Hotel

3.5/5 1,682 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Our rooms

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

  • 82 rooms
  • 100% non-smoking hotel
  • 2 family rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 2,278 reviews

Our guest reviews for Mercure London Kensington Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,682 reviews
Anonymous Business - 07/08/2018 AccorHotels certified review
« Tiny room, airco not working, left after 1 hour »

The room was unacceptable. I could only get to the desk by moving sideways past the bed. The air conditioning was barely working. I asked for a different room, but apparently everything was fully booked. I decided to book a room in a different hotel, which was bigger, had excellent air conditioning, included breakfast and was cheaper. Complete waste of money, since the booking was non-refundable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Percy, Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Lisa Friends - 07/08/2018 AccorHotels certified review
« Nice, well located hotel »

Enjoyable break with friends in a comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Alos, please accept my apologies over the fact that you did not receive your drinks vouchers. The next time you stay I will be sure to double up on them. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Keaney General Manager **PS - perhaps you could post a review on TripAdvisor regarding your recent stay **

Scott B. Families - 07/08/2018 AccorHotels certified review
« The hotel is dated but the staff are amazing »

One the bad side, We booked the cheapest rooms so you have to expect a little lack of polish. We had 3 rooms, 1 didn't have a fridge, only one had an ironing board/iron and there were various other bits that didn't work in the room like bed side lamps. We didn't bother to raise any of these problems with the front desk. We also had some issues with the Accorhotels web site which hadn't deducted the funds for all our rooms from our account leave us with some confusion when we checked in. On the plus side Lisa and the staff went out of their way to make us feel welcomed and comfortable. Lisa was especially playful with our 2 year old grand daughter which was a delight The location was good and close to everything, and the air conditioning kept going strong during the unexpected heat wave in London. Overall we had a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Corey, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Ruth T. Families - 06/08/2018 AccorHotels certified review
« A delightful gem of a hotel in the heart of london »

Lovely welcome, extremely efficient staff, especially Lisa. Gorgeous comfortable bedroom on first floor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruth, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager **PS - perhaps you could post a review on TripAdvisor regarding your recent stay **

David Friends - 05/08/2018 AccorHotels certified review
« Clean and comfortable »

Friendly staff, comfortable but small room, good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager **PS - perhaps you could post a review on TripAdvisor regarding your recent stay **

Cristovao D. C. Families - 03/08/2018 AccorHotels certified review
« not for a hotel of four stars! »

the overall staying was a pure and true disastre! I will not patronize your hotel next time! with the exception of the breakfast restaurant employes! and the breakfast itself! thank you cristovao D. davis, california, usa

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Anonymous Families - 02/08/2018 AccorHotels certified review
« Noisy, tired rooms, no sleep »

The room was tiny, as was the bed, however I could have dealt with this but we were right next to a lift, with people shouting in the corridors and using the DOOR KNOCKERS to knock on doors all night which meant I got no sleep whatsoever. The tv stopped working while we were there, the sink wouldn’t drain and the wardrobe door wouldn’t open. To top this off there was a smell of smoke coming under our door. Sound proofing is shocking. I might aswell have driven the 2 hrs 30 mins Home after the show, I would’ve been less tired!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma, Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Matthieu D. Business - 02/08/2018 AccorHotels certified review
« bad value for money, room too small, not clean »

the bathroom was not clean enough, had some buggers on the wall, stains on the floor. Breakfast was served only from 7am so can;t have it if you need to leave early. and the room was just tiny, not for the claustrophobic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthieu d., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Graham W. Families - 02/08/2018 AccorHotels certified review
« Very good. »

Thoroughly enjoyed it. Service was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager **PS - perhaps you could post a review on TripAdvisor regarding your recent stay **

David Couples - 01/08/2018 AccorHotels certified review
« Very convenient location to what we wanted: access to the A4/M4 and Earl's Court »

Comfortable room for a two night stay with not much time spent in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager **PS - perhaps you could post a review on TripAdvisor regarding your recent stay **

Anna T. Couples - 01/08/2018 AccorHotels certified review
« Enjoyed our stay but room was small even though we were told that we had been upgraded »

Overall experience was great though. The staff were friendly and welcoming and the bonus was that our room was ready really early which meant we could check in and then explore what London had to offer. Breakfast was great and it felt like home away from home except for the size of the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager **PS - perhaps you could post a review on TripAdvisor regarding your recent stay **

William Solo - 01/08/2018 AccorHotels certified review
« Prima. »

Perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear W M M., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager **PS - perhaps you could post a review on TripAdvisor regarding your recent stay **

Roger N. Couples - 01/08/2018 AccorHotels certified review
« Very pleased except por the steps to the breakfast room »

Very good. We have been several times before

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr & Mrs N., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Friends getaway - 01/08/2018 TripAdvisor review
« Great Staff, Good Location »

Excellent staff at the Mercure Kensington rescued our trip after poor service from the previous hotel we visited. Full marks for quality of service and the location is very good. Rooms are quite average but very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 931jmckenna I am so pleased to read that we could come to the rescue following your experience at another hotel. I hope when you are visiting London again that we will be your number 1 choice of hotel! Take care Lisa Kearney General Manager

Joe M. Friends - 31/07/2018 AccorHotels certified review
« Decent hotel, good location, excellent staff. »

The experience was greatly enhanced by the quality of the reception staff who were excellent and allowed us to check in slightly early because the room was available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager **PS - perhaps you could post a review on TripAdvisor regarding your recent stay **

Solo travel - 31/07/2018 TripAdvisor review
« Compact Room »

Although I was expecting a small double room, it really was compact. Hardly any distance between the end of the bed and the wall - which is why I suspect the television was at the side of the bed. So if you sat in the one chair at the desk to watch - you would get a crick in your neck. If you watched from the bed you had to lie on your side, or keep your head turned. It would be awkward if you were sharing. The room and bathroom however were spotless, breakfast was good and the staff helpful and friendly. And the aircon worked - needed in the heatwave.

Our hotel has responded to the review
Our hotel has responded to the review

Hi SarahR99999 I am happy to hear that you survived the heatwave!. I was seriously thinking of setting up a paddling pool in our meeting room so that we could all cool down! Yes, our compact rooms are just that compact. However we are looking at renovating those rooms in the coming months and I am currently looking at different plans for these rooms. I appreciate the feedback and I do hope that we can welcome you back to the hotel very soon. Kind Regards, Lisa Lisa Kearney General Manager

Anonymous Business - 29/07/2018 AccorHotels certified review
« Rude Staff »

Staff at check in weren't particularly friendly. Seemed busy and rushed. Asked for my personal details including email address, and when I asked why, I was rudely told I had to provide these details or I couldn't stay there. I didn't want to provide my email address as I already receive lots of promotional emails so this was disappointing. At breakfast I was offered tea and coffee on the first day, but not again in the next four mornings of my stay. Sometimes I asked for tea and they brought tea but no milk. I asked for milk and milk was never brought to me. This was frustrating as if I was at home I could have made just what I wanted. I wasn't made to feel at home and the staff were unhelpful. Staff never came to check that I was okay at breakfast and if I needed anything. Some mornings I left do not disturb signs on my door but the staff went in anyway. The towels were cleaned and replaced but they didn't smell fresh or clean. My room was very noisey. Outside my room there were lots of pipes or air con that was extremely noisey. Also there was building works going on during my stay. The staff were not friendly or welcoming, which was disappointing given that I spent so much money to stay at the hotel for a few days. No one at the Hotel asked if the stay was going okay, or if I needed anything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Amanda Solo - 29/07/2018 AccorHotels certified review
« Hotel in Kensington London »

The hotel is in excellent position in Kensington London I found the staff inconsistent at times I put some laundry in and it was not sent to be done , found on the floor in room behind reception I was not impressed as I was checking out the next day The pillows were not good , too soft

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Karen B. Business - 28/07/2018 AccorHotels certified review
« Nothing to write home about »

Rooms are tiny and quite noisy. The whole hotel needs a bit of an update. Breakfast is limited. Staff are lovely and helpful. And the bed is comfy. Not the best hotel in the Accor group.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms V., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Dave G. Couples - 27/07/2018 AccorHotels certified review
« Friendly and clean but a room was a little 'tired' »

Staff were very friendly, breakfast was very good. Lobby and bar were nice. Compact bedroom was extremely compact and the decor was tired. Bathroom could do with an update as the shower was not very powerful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

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