Mercure London Kensington Hotel 4 stars

TripAdvisor rating 3.5/5 1,883 reviews
Mercure London Kensington Hotel
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Hotel extras

  • Dedicated meeting room accommodating up to 20 guests

  • Central location with plenty of nearby transport links

  • Located nearby Earl's Court exhibition centre

  • On-site bar with a selection of alcoholic beverages on offer

  • Harrods shopping centre is located nearby

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • 100% non-smoking hotel
  • Air conditioned
  • LONDON HEATHROWPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Mercure London Kensington Hotel

1a Lexham Gardens
Kensington
W8 5JJ
london
united kingdom

Tel: +442072442400

Fax: (+44)207/2442500

Contact email

Check-in from 14h00

Check out up to 11h00

  • VICTORIA COACH :   Buckingham Pal

  • By plane

    LONDON HEATHROW At 20.92km / 13 miles - Shuttle paying

  • By train

    VICTORIA TRAIN ST At 4.51km / 2.8 miles

GPS :51.494965, -0.190716

Our accommodations

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

Spacious quadruple room with four single beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Privilege room with a luxurious king-size bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior room with two comfy single beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Standard room with a double bed

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Small double with a comfy bed

  • Max. number of persons: 2
  • Area: From 13
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Single room with a comfy double bed

  • Max. number of persons: 1
  • Area: From 13
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Our restaurants and bars

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 32

  • Maximum capacity: 20 people

Find out more

Our guest reviews for
Mercure London Kensington Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

3,106 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,883 reviews

Great stay

Customer review rating 3.8/5

Lucinda H. Business - 12/10/2019 AccorHotels review

No complaints - lovely room but a bit small.

Dear Luci H., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do have different type of rooms,if you need any help next time to choose a bigger room to suit your needs please do not hesitate to contact us and we will help you to do that. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Lisa Kearney General Manager

Satisfactory would consider staying again

Customer review rating 3.8/5

Dan N. Business - 11/10/2019 AccorHotels review

Staff pleasant and attentive Room clean and big enough Bed size large and very comfortable Only negative was that pot of coffee while served immediately had obviously been left lying around on a heater was pitch black like tar and very bitter and was not drinkable

Dear Dan N., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Reasonable short stay for business purposes

Customer review rating 3.8/5

Alasdair Business - 11/10/2019 AccorHotels review

Fine - no big issues - i was only there briefly (10pm to 8am)

Dear Alasdair Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Lisa Kearney General Manager

Comfortable and friendly

Customer review rating 3.8/5

Chris S. Couples - 11/10/2019 AccorHotels review

The hotel is in a convenient location, close to many attractions in Kensington and Chelsea. Easy to get to from both Gloucester Rd and Earl's Court underground stations. A friendly staff are there to help. A comfortable bar also serves snacks and there's a good selection at breakfast. Our only change would be not to choose a basic double room as we prefer a bit more space. We will know next time.

Dear Christopher S., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney

Convenient well priced for short stay.

Customer review rating 3.8/5

Michael C. Couples - 11/10/2019 AccorHotels review

The hotel was quite near to a tube station that had access to our station arriving in London and to St Pancras for the trip to Europe planned for after our short stay. The room was comfortable although a little warm until the air conditioning was operating. Meal availability was limited but acceptable for a short stay when supplemented by local restaurants and/or the local Sainsbury's.

Dear Michael C., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Lisa Kearney General Manager

Fantastic

Customer review rating 3.8/5

Simran Solo - 10/10/2019 AccorHotels review

Fantastic. As an Accor member I was upgraded and provided a great experience. Bed was comfortable and the room was clean. Extremely friendly staff all round.

Dear Gursimran J., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

We were so well looked after by the staff, it made our trip to London more memorable.

Customer review rating 3.8/5

James B. Families - 07/10/2019 AccorHotels review

Every member of staff were kind and helpful. They were quick to respond when our son was I'll through the night. Our stay there will be part of the happy memories of our trip to London. Thanks so much.

Dear B. Family, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager
Customer review rating 3.8/5

Anonymous Couples - 07/10/2019 AccorHotels review

I knew what toe xpect, having been there some four times before. I have some reservations on room claening (room was clean for sure, but the window was once again left open on a windy and rainy evening when we came back, in spite reporting of similar neglect before) and we had to live woth one soap bar for five nights with my wife. Breakfast quality was better than ever. I could give it excellent points for na ENglish reakfast, if teh coffee was better and rolls edible.

Dear Matti, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

The staff were very good but the bed was old, soft and in need of replacement.

Customer review rating 3.8/5

Robert B. Solo - 05/10/2019 AccorHotels review

Good things: reception, coffee shop, breakfast, staff bad things: the bed, the carpet, the wardrobe, the mini bar

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Good location and price

Customer review rating 3.8/5

Jacqui Families - 04/10/2019 AccorHotels review

Good location for overnight stay for family catch up

Dear Jacqui, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Ok

Customer review rating 3.8/5

Tim Business - 04/10/2019 AccorHotels review

Fine. Hotel property is in need of capital investment...

Aircon not working

Customer review rating 3.8/5

Anonymous Families - 02/10/2019 AccorHotels review

Rooms too hot

Dear B. Family, Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager
Customer review rating 3.8/5

Anonymous Families - 02/10/2019 AccorHotels review

Small room, otherwise ok

Dear Lars, Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Comfortable and convenient

Customer review rating 3.8/5

Steve D. Friends - 01/10/2019 AccorHotels review

Clean and tidy with no hassle.

Dear Steve, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Satisfactory

Customer review rating 3.8/5

Sue L. Families - 28/09/2019 AccorHotels review

Found the room extremely small with lack of windows that opened made an unpleasant stay as stuffy and hot. Air conditioning unit obviously needs a service as didnt work very well at all.

Dear Allen, Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager

Comfortable & convenient repeat visit

Customer review rating 3.8/5

Brenda Couples - 27/09/2019 AccorHotels review

We have stayed at Mercure Kensington many times and keep returning to it because the location suits our requirements, the staff are friendly and helpful, the rooms are comfortable enough and the price is about right. Our latest stay reinforced the feel for us that the hotel suits us, as long as we book the right size room - the small doubles are just too small, as there is no room for suitcases in them.

Dear Brenda, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Kozy in Kensington!

Customer review rating 3.8/5

Donna S. Solo - 27/09/2019 AccorHotels review

I had an excellent stay at the Mercure London Kensington Hotel, 3 days before my planned tour and one night when I returned. The reception staff were friendly & helpful. My standard double room was quiet clean & comfortable with enough room for my suitcase on luggage rack. The English breakfast was the best prepared of several hotels I stayed in on my trip. Appreciated that the fried eggs were over easy & the scrambled eggs weren't watery. Very impressed by the professional service of the dining staff. Individual jars of jams & honey were a sweet touch!

Dear Donna, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Always a pleasure

Customer review rating 3.8/5

Jim P. Friends - 26/09/2019 AccorHotels review

The staff could not be friendlier or more accommodating or welcoming. The room is lovely, the ambiance exceptional, and the breakfast first class.

Dear Jim, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

very good

Customer review rating 3.8/5

S. W. Families - 25/09/2019 AccorHotels review

the Irish lady and colleague heading up reception were e outstandingly helpful

Dear S., We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager

Friendly, professional staff; well maintained and furbished hotel.

Customer review rating 3.8/5

Visitors F. B. Couples - 25/09/2019 AccorHotels review

This was our 3rd or 4th stay. As ever, it was an enjoyable, relaxing and peaceful 3 nights. Breakfast (included because we booked direct) was well presented, of excellent quality and of sufficient variety (English/Continental) to suit all tastes. It was the first time we booked a small double and although the size was suitable for us, if we were to stay for a longer period we would choose the standard double room.

Dear Renato, We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager
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