Hotel - Mercure London Paddington
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Mercure Hotel

Mercure London Paddington

144 Praed Street  Paddington 
W2 1HU  LONDON
UNITED KINGDOM

1,462 reviews
TripAdvisor Rating Based on 1,462 reviews
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Check-in from 14h00
Check out up to 11h00
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Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Fitness centre
  • 100% non-smoking hotel
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • 100% non-smoking hotel
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 08:00-22:00
    • Opening hours : Week-end 08:00-22:00

Business services

  • 4 meeting room(s)
See all services

Hotel location

Our rooms

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

  • 86 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Web TV
    • Telephone
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 1,999 reviews

Our guest reviews for Mercure London Paddington

100% certified reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,462 reviews
Certificate of excellence 2016
AccorHotels certified review
Anonymous Families - 13/07/2017

Lovely, staff very freindly and helpful

AccorHotels certified review
Carly Friends - 12/07/2017
« Miss »

Room was very warm. Would not cool down. 3 other rooms in my group had the same problem.

AccorHotels certified review
Dr P. C. Business - 12/07/2017
« Difficulties experience as disabled and had to deal with steps. »

It was OK. The room was well equipped and suitable for disabled people. The steps however need to be considered and made very clear to prospective disabled guests. The other small issue, is to know which foods contain lactose and mark menus accordingly. If people with acute condition unknowingly ingest lactose they could be very ill indeed - possibly die. Otherwise all satisfactory. Dr Philip Cooper

AccorHotels certified review
Franck L. Business - 12/07/2017
« Avoid Mercure Paddington »

Small and noisy rooms, nasty and unqualified receptionnists, breakfast shared with a public bar/restaurant, .... Only cleaning ladies were polite! Please avoid this place!

AccorHotels certified review
Martyn Couples - 11/07/2017
« Great location »

Short but perfect

AccorHotels certified review
Raj Business - 11/07/2017
« nice »

it was a comfortable stay

AccorHotels certified review
Richard A. Business - 10/07/2017
« Overpriced, overrated hotel (no way is this a 4*) »

1. Check in was a disaster. Understaffed and the hotel was apparently oversold. My room was available but others arriving before me was not. Poor clerk had no idea what to do 2. No restaurant in hotel. Adjacent Garfunkels is a joke. Mediocre or worse chain 3. "AC" is not real AC. Thermostat says it goes down to 19 degrees but way warmer than that in the room. When I went down to ask about this (more on this in the next point), was told that rooms get no cooler than 22-23 degrees and it is that way all over London. This is either an out and out lie or the person had no idea of what is in other 4* central London hotels. 4. Phone in room did not work. So when AC was not working, had to get dressed, and go down to lobby for what turned out to be no help No attempt was made to fix the phone when I was there. 5. Fridge with Soft Drinks - In my mind I was expecting something more than a mini fridge with 1 can of diet coke and 1 can of Fanta Orange. Why even bother? 6. No bar in the hotel. Not exactly right, there is a bar but you can't use it unless the front desk is not occupied. Also - calling it a bar is a joke because there is virtually no room. 7. WiFi did not work when I was there either in my room or the lobby. Only reason this wasn't a 1/10 is that I actually had a bed. I paid about $500 US for something not worth 30% of that. This was bad enough that not only would I not stay here again, I will reconsider staying at your other properties as well. For the money, this may have been the worst hotel experience I have ever had.

AccorHotels certified review
Marco Couples - 09/07/2017
« It was ok. »

Great location. Good and verry confortable room. Staff wasn't really friendlu.

AccorHotels certified review
Muralidharan Families - 08/07/2017
« Mr »

Very good room " services and overall happy with hotel and its location

AccorHotels certified review
Anonymous Couples - 08/07/2017

The hotel location is good with delicious breakfast. The service attitude of the reception have to be improved.

AccorHotels certified review
Anonymous Couples - 06/07/2017
« Comfortable stay in a very convenient location. »

Check in was painless and the room was available early as per our request.Room was clean and so was the bathroom. Housekeeping was good but they tended to forget one thing or another. Did not try room service. WiFi was very slow; in fact I stopped using it. Staff were courteous and pleasant. Beds were a bit too soft for our taste. Overall it was a satisfactory stay in a great location.

AccorHotels certified review
Anonymous Couples - 06/07/2017
« Mr »

very good service, pleasant rooms

AccorHotels certified review
Vbor Families - 05/07/2017
« Just ok »

Very easy access from Paddington station. Drop off of luggage ok then when coming to get the room, the reservation had been canceled. Eventually got a room. Very noisy from the street, noisy neighbors banging door after midnight and again before 8:30am. Air conditioning not working well. Mentioned to reception, didn't see any improvement. Breakfast very average for £10.-, very slow service. The cleanliness of the room was very good. So after all, very expensive for what was offered hence, very small room.

AccorHotels certified review
Duke Couples - 04/07/2017
« Perfect location. »

The staff were fantastic. Nothing was too much trouble. Breakfast was great, cooked to order. The room on the other hand was so small. It was a problem getting around the bed which was only a double bed!! I felt that for what we paid it was a rip off. Just because it is London do we have to pay such exorbitant rates for accommodation??

AccorHotels certified review
Urban T. Business - 03/07/2017
« A cupboard for £185 - only in London »

Location location location Otherwise a very small cupboard with a hard bed and a view over a New York style closed alleyway/back court

AccorHotels certified review
Kate Couples - 03/07/2017
« Relaxed and surprisingly quiet! »

The room was very small but we'll laid out with everything you could need. The air con was much needed as it does get hot quickly but luckily they cool quickly too. I only have a few issues with the room/stay which would make it a much nicer experience. Firstly the bottles of water are a single mouthful. Especially in summer larger bottles of water and more of them would be greatly appreciated. I personally would not drink tap water in a hotel so if you say you offer bottled water it needs to be a decent amount. Secondly and more worryingly the shower was set to boiling and was very poorly labelled. I actually burnt myself trying to use it. There should have been a safety button which was also not on the temperature guage which is not great. Otherwise it was a pleasant stay for a few days.

AccorHotels certified review
Heather C. Couples - 03/07/2017
« Pleasant staff and great location. »

We stayed only one night and will return again at the end of July for two nights. Having booked in December 2016 was disappointed that we could not apply the 40% discount for London that we received via email. Other than that, all was fine.

AccorHotels certified review
Anonymous Business - 03/07/2017
« CleaN Andy comfortable »

Very small bedroom for the price. Like the restaurant being next door. Very near to the place I work when I am in London.

AccorHotels certified review
Judi G. Families - 02/07/2017
« Dreadful room and unhelpful staff »

I booked an executive twin. It wasn't available until 2.30pm and nobody apologised for us having to wait to check in. My daughter and I had to wait in a small bar area with very noisy music blaring out. This was turned down a little when we asked the receptionist to turn it off. The room, 508, is tiny. It is not possible for 2 people to open small suitcases on the floor space. The bathroom is ludicrously small with a tiny sink. We were told that the hotel was fully booked so no other twin room was available. The air conditioning unit did not produce cold air despite staff telling us they would reduce the setting in the "back office". We requested a fan and we were told none were available. We checked out early after one night having paid for two nights in advance. I reiterated our complaints at check out and was told the manager was not available and there was nothing the person on the desk could do about it. Having been an Accor member for many years this was all extremely disappointing.

AccorHotels certified review
Brian Business - 01/07/2017
« Excellent staff and perfectly located »

I just stayed at the Mercure London Paddington for 10 nights and thoroughly enjoyed my stay. For six of those nights, I had a group with me, and everyone had a very good experience at this hotel. While the double rooms were a tad small, as other have commented, they were just as advertised on their website and on par with the size of most hotel rooms in Central London. The executive rooms were a bit larger and well-appointed. Most of all, the beds were very comfortable and the rooms and bathrooms very clean. Being next to Paddington Station, one would expect quite a bit of street noise, but I didn't hear much, if any, during my stay. Especially impressive was the staff. Everyone was very accommodating and willing to help make our stay pleasant. Special thanks to Rupinder at the Reception Desk for all of her hard work! She was wonderful and I really appreciate everything she did to make the group comfortable. I would say that the only area that needs improvement is the breakfast situation. The continental buffet is very limited, and those with breakfast included are able to order a hot breakfast off of a limited menu. Since the restaurant is open to the public, it was definitely crowded at times, and, one morning, I had to wait about 15 minutes for an open table. The wait staff was very nice, though, and offered me coffee in the hotel lobby while I waited. Other than that, I recommend this hotel, and, given the opportunity, would definitely stay again.

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