Hotel - Mercure London Paddington Hotel
Mercure Hotel Mercure Hotel

Mercure London Paddington Hotel

3.5/5 1,662 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 08:00-22:00
    • Opening hours : Week-end 08:00-22:00

Business services

  • 5 meeting room(s)
See all services

Our rooms

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

  • 86 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Web TV
    • Telephone
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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3.9/5 AccorHotels Rating 2,809 reviews

Our guest reviews for Mercure London Paddington Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,662 reviews
Anonymous Business - 12/07/2018 AccorHotels certified review
« The price of the breakfast reservation is unfair and the hairdryer was out of order. »

I paid 10 GBP as a breakfast reservation price on accor.com but the price of it was cheaper at the restaurant. It is from 8.6 to 10.3 GBP as your choice. Isn't-it unfair? The problem was caused by the employees of the restaurant who have forgotten to serve a freshly squeezed orange juice to the hotel customer with the breakfast reservation coupon. I requested it to a waitress but she pointed a pitcher of concentrated orange juice. The hairdryer of the room was out of order and I requested to repair it at the reception. But it was useless. Nothing happened. It had been out of order until my check-out. Do you like your wet hair after a shampoo?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Akio M., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Carvalho

Nicolas Business - 11/07/2018 AccorHotels certified review
« Boiling hot in my small small room »

Aircon was totally inefficient. I came in the room it was over 30° and it did not go down much even so the aircon was making the noise of a. truck at full speed... The room was so small that you would assume that it could have been cooled quickly...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicolas a., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a. superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roger Carvalho

Elizabeth W. Families - 07/07/2018 AccorHotels certified review
« Unhygienic carpet & frequent interrupted WiFi connection »

"Smell" is a bit extreme because the room & bathroom were impeccably clean. It's the carpetting that needs to be removed. It is so unhygienic & unwashable. And for those allergic to dust, like myself, we would seriously appreciate rooms without this element of aggravation. There's enough pollution/dirty air in the streets. A suggestion, some rooms without carpeting would be creating a refuge. Another item: bring the WiFi system up to date!! Once a client is logged in, our fantastic tools recognize & connect. So where's the problem? An outdated system? Even from one minute to the next, the connection is lost! If your employees are also subject to this, how tedious! Especially simultaneous arrivals, as can be close to a train station. It gives a bad impression of the establishment. The personnel at the front desk are the brand's ambassadors. The first impression makes the lasting impression. Walk a mile in their shoes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth W., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Carvalho

Russell B. Solo - 06/07/2018 AccorHotels certified review
« Nice clean compact unit »

Great staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Russell B., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Carvalho

Anonymous Couples - 05/07/2018 AccorHotels certified review
« Tiny room »

A busy hotel. Had a tiny corner room which for a stay of 6 nights for 2 people was far too small. Breakfast was poor and staff indifferent. I understand this is probably due to the breakfast being outsourced to Garfunkels. Buffet was poor quality and hotel guests were given a different menu to regular customers if the restaurant. Treated like second class citizens. Smaller servings for instance. Would probably not stay at this Mercure again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allan David B., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Carvalho

Mike Business - 05/07/2018 AccorHotels certified review
« A little noisy due to construction of scaffolding, but a very good breakfast. »

Good location for Paddington station, good breakfast, very very helpful staff, overall satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear {guest_first_name} O., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Carvalho

Anonymous Couples - 04/07/2018 AccorHotels certified review

Great location and large room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoffrey G., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Carvalho

Lindar Couples - 03/07/2018 AccorHotels certified review
« Great hotel at convenient location »

Comfortable room with helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda R., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Carvalho

Phil S. Couples - 02/07/2018 AccorHotels certified review
« Excellent »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phil S., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Carvalho

Marco S. Business - 01/07/2018 AccorHotels certified review
« Central, clean, kind staff. Enjoyw »

Enjoyed the relaxed atmosphere as well as the kindness and efficiency of staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marco S., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Carvalho

K. A. Solo - 01/07/2018 AccorHotels certified review
« Noisy due to construction opposite to my window »

I stayed for two nights the first night I was disturbed by the noise from the construction opposite to my window from early morning I requested to change my room they assured me they would not work on Saturday which is tomorrow but they started work at 8 o’clock morning which I find it really annoying The manager apologized and promised me to compensate me by reward points that he gonna send next day ( One week ago )which did not happen until now I’m really frustrated from my last to stay in Your hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear a. K., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Jeffrey Solo - 01/07/2018 AccorHotels certified review
« Okay, but not worthy of 4 stars »

The room was great, very clean, fresh and large which was exactly what I wanted. The cleaning staff were very nice, quiet and approachable and allowed for me to stay in my room to work and care back when I was out. However the service of the hotel was far from 4 stars. I experienced staff who were not overly friendly or helpful and the Night Room Service that the hotel offered was absolutely disgusting and pathetic. What was promised to be a dining experience brought up to my room with cutlery, tray and all turned out to be me being called down to the lobby to receive a plastic bag filled with spilled food, not cutlery and a hotel staff member looking dumbfounded when I asked for cutlery and complained about the service. A senior staff then bumped in and apologised that it was a new service. However this is unacceptable. It is better to not offer a service at all rather than have a completely mediocre and frankly disgusting one in its place. Absolutely appalling for this so called 4 star hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffrey T., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. We are sorry to know that you found the NIghtroomservice not up to a 4star standard, but i believe you didn't notice that is a service provided by a third party company has stated on the publicity. Our Hotel is not responsible for this service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Carvalho

Stephanie H. Friends - 30/06/2018 AccorHotels certified review
« Miss Stephanie H. »

Clean and tidy room. However the air conditioner in our room was very noisy and it made it difficult to sleep, it was too hot to not have it on though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephanie H., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Carvalho

Lisa Solo - 29/06/2018 AccorHotels certified review
« too small room »

It was not worth for the price (it was expensive) - the room is very very tiny and depressing and oldish. I had two shampoos and no bath gel, a small thing which shows the care taken at that hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Merja A., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roger Carvalho

Susan M. Families - 27/06/2018 AccorHotels certified review
« Centrally located with excellent staff. »

Centrally located, with very helpful and friendly staff. Room was small however housekeeping worked around our luggage and everything neat and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan M., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Carvalho

Anonymous Business - 27/06/2018 AccorHotels certified review
« Substandard and pricey »

Would have be OK for an IBIS hotel...

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. Lars, Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roger Carvalho

Robyn K. Business - 27/06/2018 AccorHotels certified review
« the stay was fine. Room very small. No Iron. »

the stay was fine. Room very small. No Iron.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robyn Kaye K., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roger Carvalho

Sue Solo - 26/06/2018 AccorHotels certified review

Close to Paddington and therefore ideal for coming into London or going out to Heathrow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suzanne W., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Carvalho

Sue Solo - 23/06/2018 AccorHotels certified review
« Room good very close to everything! »

Easy to get to, helpful staff, compact but totally serviceable room for one night stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan K., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Carvalho

Wds Couples - 23/06/2018 AccorHotels certified review
« As usual the Hotel was fine »

Fine in all aspects.

Our hotel has responded to the review
Our hotel has responded to the review

Dear William S., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Carvalho

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