Mercure London Paddington Hotel 4 stars

TripAdvisor rating 3.5/5 1,863 reviews
Mercure London Paddington Hotel
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Room 1

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Hotel extras

  • Central location with plenty of nearby transport links

  • 5 dedicated meeting rooms accommodating up to 35 guests

  • On-site restaurant with a bistro-style menu

  • Just a two-minute walk from Hyde Park

  • Heathrow Express takes you direct to the airport

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • 100% non-smoking hotel
  • Air conditioned
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 5 meeting room(s)

Hotel location

Mercure London Paddington Hotel

144 Praed Street
Paddington
W2 1HU
london
united kingdom

Tel: +442077068888

Fax: (+44)207/7068800

Contact email

Check-in from 14h00

Check out up to 11h00

  • VICTORIA COACH :   Buckingham P Rd

  • PADDINGTON :   Praed Str Exit

  • By plane

    LONDON HEATHROW At 25.75km / 16 miles - Shuttle paying

  • By train

    PADDINGTON At 0.32km / 0.2 miles

GPS :51.516334, -0.174869

Currently, close to our hotel

Westminster Mile

From 26/05/2019 to 26/05/2019

At 2.8 km

Bupa London 10,000

From 27/05/2019 to 27/05/2019

At 3.3 km

100% Design London

From 18/09/2019 to 21/09/2019

At 3.3 km

The London Chocolate Show

From 13/10/2019 to 15/10/2019

At 3.3 km

Masterpiece London 2019

From 27/06/2019 to 03/07/2019

At 3.4 km

London International Antiquarian Book Fair

From 07/06/2019 to 09/06/2019

At 4.2 km

Cricket World Cup

From 30/05/2019 to 14/07/2019

At 5.8 km

The Championships Wimbledon, tennis

From 01/07/2019 to 14/07/2019

At 9.5 km

Greenwich+Docklands International Festival

From 21/06/2019 to 07/07/2019

At 13 km

Hampton Court Palace Flower Show

From 02/07/2019 to 07/07/2019

At 17 km

Our accommodations

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

Executive room with 1 King size bed and sofa

  • Max. number of persons: x4
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with king-size bed

  • Max. number of persons: x2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard room with 1 double bed

  • Max. number of persons: x2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Small double room with 1 double bed

  • Max. number of persons: x2
  • Area: From 14
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with twin beds

  • Max. number of persons: x2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with two single beds

  • Max. number of persons: x2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 1 single bed

  • Max. number of persons: x1
  • Area: From 10
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

GARFUNKEL'S RESTAURANT

Type of cuisine: Bistro

Garfunkel's Restaurant is open from 7am to make sure our guests can enjoy their breakfast before the city wakes up and treat them with a nice dinner to finish the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HOTEL BAR

Photo non contractuelle / Strictly non binding

Hotel Bar offers a wide range of wine, beer and spirits.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 53 m²

  • Maximum capacity: 35 people

Find out more
Mercure London Paddington Hotel Meeting Room

Our guest reviews for
Mercure London Paddington Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

3,481 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,863 reviews

Perfect Location, Perfect Service

Customer review rating 3.9/5

Mahmood R. Solo - 15/05/2019 AccorHotels certified review

This is as central as logistics gets, and the staff were all friendly and helpful, especially in my little medical emergency.

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Operations Manager

Great staff, great location

TripAdvisor rating 3.5/5

P B Solo travel - 15/05/2019 TripAdvisor review

The hotel is right next door to Paddington - it is all a bit cramped (like so many hotels in London), but is very clean and has everything one needs. The gym gets full very easily!! The big plus - the staff. They went above and beyond to help with things and are remarkably polite. Thank you.

Dear P B, We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Operations Manager

Very clean and comfortable.

Customer review rating 3.9/5

Vanessa Solo - 14/05/2019 AccorHotels certified review

My room was a single, bit small but fine for one person. The room was lovely and clean and slept like a log all night.

Dear Ms V H., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Operations Manager
Customer review rating 3.9/5

Nel Solo - 14/05/2019 AccorHotels certified review

It was very dissatisfying, staff (except the 2 ladies at reception) were rude

Dear Ms a., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rupal Operations Manager
Customer review rating 3.9/5

Margo S. Families - 14/05/2019 AccorHotels certified review

Very helpful staff.

Dear Mr R s., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Operations Manager

Mr.

Customer review rating 3.9/5

Albert M. Business - 14/05/2019 AccorHotels certified review

Breakfast was good, staff had excellent customer services; rooms clean and neat, hot bath water always available

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Operations Manager

Great service, will come back!

Customer review rating 3.9/5

Anonymous Families - 13/05/2019 AccorHotels certified review

Great room space and service. Clean and met my expectations. And location was excellent, it was very easy to go everywhere since its next to Paddington Station. Love it!

Dear Ms A., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Operations Manager

Very good

Customer review rating 3.9/5

Anonymous Business - 13/05/2019 AccorHotels certified review

Excellent location, food was excellent. Room very small but clean

Dear Ms O., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Operations Manager

Very satisfactory very reasonably priced for London

Customer review rating 3.9/5

Nathan Couples - 12/05/2019 AccorHotels certified review

Staff were great Rooms were very comfortable and clean. the hotel Is well situated in amongst everything you would need in regards to shops and all types of dining although the street is very busy we were very impressed by how quiet it was in the room would recommend and would use this hotel again

Dear Mr P., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Operations Manager

Not bad

Customer review rating 3.9/5

Rania E. K. Business - 11/05/2019 AccorHotels certified review

Breakfast was bad people serving breakfast were not helpful and sort of rude

Dear Ms E., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rupal Operations Manager

Generally good

Customer review rating 3.9/5

Denise G. Solo - 11/05/2019 AccorHotels certified review

Lovely, friendly and helpful staff. I found the room small, but adequate.

Dear Ms G., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Operations Manager

Small room but perfect for 1 night stay

Customer review rating 3.9/5

Tomborne K. Business - 11/05/2019 AccorHotels certified review

Nice staff at reception, small but clean and nice room. Perfect for 1 person for 1 night.

Dear Ms T., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Operations Manager

Just good enough!

Customer review rating 3.9/5

Prof. S. Couples - 10/05/2019 AccorHotels certified review

To say the truth, my wife and I didnt feel we were in Mercure! I start with very important matter which is safety. While we were sitting in the bar, a begger came inside and was asking for money. I appologyzed for him but he was standing and for long time, my wife was affraid of him. So, wher was the security man? And how did not the recieption ppl see him enter? Why didnt they come to help me and stop him! You can watch the camera on 4th May, day of cheking out. The pillow were old and comfirtable, also the matress. The breakfast buffet was poor, limited variety. Bread finished and no more! Cold ccoissant! The stuff of the recieption and resturant were ok, but not friendly. The location of the hotel is the reason we stayed in.

Dear Mr m., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We get all our linen pillows and mattresses replaced as soon as we find it to be old or worn out. All the rooms are checked by the head housekeeper every single day to ensure nothing is wrong in the room. I'm disappointed to know about the breakfast and will pass on your comments to the manager about the cold croissants and breads not stocked up on the buffet. We usually get very good comments about our reception staff as they are very friendly and exceptionally helpful. I apologise that on this occasion it wasn't the case and so will do a refresher training with the team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rupal Operations Manager

The hotel was fine

Customer review rating 3.9/5

Anonymous Business - 09/05/2019 AccorHotels certified review

The hotel is fine, rooms are extremely small and the 2am fire alarm was not very pleasant.

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. I'm disappointed to know that the room you reserved you found it to be small. We have mentioned the room sizes on our website for the guest to take an informed decision before making the booking. We do have large rooms as well so for future if you wish to make the booking please contact our reservation and they will be happy to assist you as per your requirement. The fire alarm went off late at night due to a reason. we did an investigation for it. The alarm was for the safety and security of each and every individual in the property. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Operations Manager
Customer review rating 3.9/5

Anonymous Solo - 09/05/2019 AccorHotels certified review

I did not enjoy my check-in or check-out experience as the woman on the front desk taking care of me was rather disparaging about the size of my room. She also said that she would accept any kind of photo ID and then refused to accept my USA driver's license but would accept my British passport. She also said that there might be a room available - I was expecting a room as I paid money for the reservation! My room was lovely as was the duration of my stay. I had the same woman for the check-out process and again, I found her to be short-tempered and unhelpful.

Dear Ms H D., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback about your staff. Apologies about the service you have received from the front desk staff. I will ensure a refresher training is done with the entire team to deliver efficient and friendly service to all our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Operations Manager

GOOD

Customer review rating 3.9/5

Imran A. S. Solo - 08/05/2019 AccorHotels certified review

Good

Dear Mr I S., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Operations Manager

Very comfortable stay

Customer review rating 3.9/5

Tracy S. Solo - 07/05/2019 AccorHotels certified review

Friendly, helpful service, warm, comfortable and relatively quiet room

Dear Ms T S., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Operations Manager

Mr

Customer review rating 3.9/5

Gideon Z. Business - 07/05/2019 AccorHotels certified review

My stay at the Mercure Hotel was very pleasant and I would highly recommend it to someone else

Dear Mr G Z., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Operations Manager

Very well located and good balance between price and quality

Customer review rating 3.9/5

Anonymous Business - 07/05/2019 AccorHotels certified review

Very nice desk attendants and superb bed

Dear Ms V G., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Operations Manager

Disappointment

Customer review rating 3.9/5

Eman Families - 06/05/2019 AccorHotels certified review

The staff vary in their attitude. Most are grumpy and unwelcoming. The rooms are dusty and small. And the location's only benefit is being close to the train station.

Dear Ms Eman, Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. My apologies about the staff as you felt they were unwelcoming.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I will investigate with housekeeping about the dust in the room as mentioned by you. usually our housekeeping is very good and guest do write an appreciation about the cleanliness of the hotel and the bed rooms. I'm also disappointed to know that the room you had booked you found to be small. We have mentioned the room sizes on our website for the guest to take an informed decision before they make the booking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rupal Operations Manager
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