Hotel - Mercure London Paddington Hotel
Mercure Hotel Mercure Hotel

Mercure London Paddington Hotel

3.5/5 1,730 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 134.49 GBP Non member rate
From 127.77 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 08:00-22:00
    • Opening hours : Week-end 08:00-22:00

Business services

  • 5 meeting room(s)
See all services

Our rooms

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

  • 86 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Web TV
    • Telephone
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 3,075 reviews

Our guest reviews for Mercure London Paddington Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,730 reviews
veigapaula Business - 20/11/2018 TripAdvisor review
« Excellent location and excellent room »

Practical if coming from Heathrow on the Express. Central connection via tube to all London destinations. Room was comfortable, never forget the earplugs. Train vibration is ok, but construction during the day (November 2018) or drunks at night deserve the use of earplugs. Breakfast restaurant is also available to non-guests. Food chioces limited.

Bobby O. Business - 15/11/2018 AccorHotels certified review
« Allright, bit expensive for the quality »

customer service good breakfast o. rooms standard o., but too expensive location great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janimr We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our prices are flexible and subject to change driven by local market and demand. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman General Manager

Tero H. Business - 15/11/2018 AccorHotels certified review
« Noisy, cramped and poorly designed. »

Of course the hotel is not responsible for the grumbling noise of the underground trains just below the hotel. Generously and ominously the hotel provided earplugs at the night table for persons who do not appreciate the "sounds of the city". The room was supposed to be a double room, but any couple would've been at each others' throats in three minutes in the cramped room. Design was extremely poor. The cupboard door opened the wrong way, i.e. opening the door should've been left to right, so that the door lays against the wall in open position. Now you had to squeeze between the door and the wall to have access to cupboard space. There were no hooks in the walls of the room to hang overcoat. The holder for the hand towel and the shower holder were at over two (2) meters' height. My wife, who proudly stands up to 152 cm would not have reached them. There were also a towel rail, which was on normal height. So I wonder what was the purpose of installing five (5) hooks on the door, also at two (2) meters' height. All in all, this was by far the worst hotel room I have stayed in years. For a silver member with AccorHotels, I will of course continue to use your hotels, but steer clear from Mercure Paddington. I'n not even starting to comment on your staff, who should never be allowed in customer service. - Tero H., Finland

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tero Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have taken note of your comments as suggestions for improvement and this forms part of our property improvement plan. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aman General Manager

Hayley H. Business - 15/11/2018 AccorHotels certified review
« Very well Looked after by the gentleman who provided the coffee pastries and cakes during our meeting »

Very well Looked after by the gentleman who provided the coffee pastries and cakes during our meeting

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hayley H., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. Witek is very pleased to hear your comments and has asked me to convey his 'thank you'. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman General Manager

Anonymous Solo - 15/11/2018 AccorHotels certified review
« comfortable »

comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenni-Lee, We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman General Manager

Anonymous Business - 15/11/2018 AccorHotels certified review
« Not what one would expect from a (supposed) 4 star hotel »

The room was very small, I have had bigger bathrooms in London! Bed was small and not particularly comfortable. Noise from traffic and the trains was unacceptable. Breakfast in the adjoining Garfunkels restaurant was diabolical. My poached egg was cold, the toast and sausage were both burnt, the mushroom was swimming in oil, the bacon was cold and like a piece of cardboard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Parminder Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have taken up your feedback about breakfast. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We do have different types of rooms which can be selected at the time of booking. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aman General Manager

Andrew Solo - 14/11/2018 AccorHotels certified review
« Convenient and comfortable »

Very handy to Paddington station making an easy trip to Heathrow. Friendly and accomodating staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman General Manager

Mr R. E. Business - 14/11/2018 AccorHotels certified review
« Very helpful and friendly »

We were given the wrong room with two ladies in it , embarrassing, so we were given a new room so would appreciate a free weekend for two in your hotel, overall very satisfied . Robert e.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R e., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. Sorry for the mix up in your room first time around. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman General Manager

D W. Couples - 14/11/2018 AccorHotels certified review
« Good but let down. »

Nice hotel but our room had only a few lights working so was very dark, and the bath was broken!

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sorry to hear that you found lights to be not working - the onsite team would promptly help out on such issues - although we do our utmost best to avoid such instances happening in the first place. We have taken on-board your feedback about the bath and are investigating into it At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aman General Manager

Couples - 14/11/2018 TripAdvisor review
« Nice But Let Down By Details. »

We took an Executive room which was nice but the main lighting was not working, no tea bags in the room and the bath tap broken. Tried to call reception as we were late arrivals, but the phone was not answered. Called housekeeping and got reception later on. Could have been such a good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David W We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. Apologies that we did not get it right the first time - something which the team is very focused on. Please be assured that your feedback has been taken. It is always a pleasure to receive feedback. I will share your comments with our team. We strive to continuously improve the quality of our services Thank you again for sharing your experience, and we hope you have a great stay on your next visit. Regards, Aman General Manager

L. Business - 13/11/2018 AccorHotels certified review
« OK »

room was tiny and noisy - but clean Breakfast was disappointing. Pre-packed bread - not freshly baked. Poor selection of non cooked foods

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judith L., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will surely look into your feedback about breakfast quality. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aman General Manager

Anonymous Solo - 13/11/2018 AccorHotels certified review
« Friendly and pleasant »

Very friendly staff. Everything I needed in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Akiko H., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman General Manager

Anonymous Business - 13/11/2018 AccorHotels certified review
« Modern Boutique Hotel with Friendly Staff »

The hotel staff was very friendly and accommodating. The location is great, and the room was comfortable. My only complaint is the noise level. The heating/AC unit in the room was very loud, and there was also much city noise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heather O., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. Sorry to hear you found too loud - majority of the works around the hotel which would create noise are now over - thanks for bearing with us as the area regenerates. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman General Manager

Kl S. Couples - 13/11/2018 AccorHotels certified review
« Pleasant experience »

Very good customer services provided by front desk. staff. Excellent location. Yet the variety of breakfast is not enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kwok Leung h., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. We take onboard your feedback on breakfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman General Manager

Eric B. Business - 12/11/2018 AccorHotels certified review
« Small but comfortable hotel »

The staff made me feel at home, the room was small but comfortable, a smart phone helped me find my way in London

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henricus, We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. We appreciate your comments about the staff and the service. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman General Manager

Rosinwien Families - 12/11/2018 AccorHotels certified review
« Weekend in London »

Chosen for location which is great. Room small but clean. Whole area is a building site so opening windows let in noise and dust but when closed it was not so noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosemary C., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive feedback as it helps us to make consistent improvements. Sorry to hear that you found the room to be noisy. I will share your comments with our team. I am sure that this feedback will serve as a reminder to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman General Manager

Min Couples - 11/11/2018 AccorHotels certified review
« Satisfying stay! »

Location was good, just outside Paddington Station. Though the room was small, it was clean and comfortable. Will come back in future if I come to London.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ming L., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman General manager

Jeanette C. Friends - 11/11/2018 AccorHotels certified review
« A WARM WELCOME »

My travel friend, Phillip, and I (both 80) arrived in London from the States exhausted, took the Heathrow Express train into Paddington Station and found our cozy hotel right nearby. We were welcomed with open arms by the reception staff, and quickly checked in. Our room was clean and cozy, a fair price, and a perfect location for orienting ourselves on this first visit to London. A big plus was the easy access to an endless number of cafes and speciality restaurants. I give a special thanks to the outstanding and helpful staff of Louiel, Rupinder, Gabbi, and Witek. On leaving after 3 days for our destination in Scotland, I felt the sadness one feels when saying good-bye to family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeanette, We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. Louiel, Rupinder, Gabbi, and Witek have asked me to pass their huge Thank You for remembering them and your note. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman General Manager

Clive S. Couples - 11/11/2018 AccorHotels certified review
« Excellent hotel accommodation,well priced and conveniently situated in London »

My wife and I were looking for a good hotel with great accessibility in London. Being a long time user of ACCOR hotels we thought we would try Mercure Paddington. It was a great decision. Comfortable room and excellen.t Staff and overall service. Not to forget e xcellent accessability via Paddington Station and Underground connections.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clive, We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. The team is delighted to gear that you found staff and service to your liking. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman General manager

Manuel C. Business - 11/11/2018 AccorHotels certified review
« Nice place to be »

well communicated, nice hotel and really committed people. I really enjoyed my stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manuel, We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 134.49 GBP Non member rate
From 127.77 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates