Mercure London Paddington Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 976 reviews

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Mercure London Paddington Hotel - Image 1
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Mercure London Paddington Hotel - Image 4
144 Praed Street, Paddington, W2 1HU LONDON, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Four dedicated meeting rooms accommodating up to 35 guests

  • On-site restaurant with a bistro-style menu and a 24-hour fitness centre

  • Just a two-minute walk from Hyde Park in the West End

  • Next to Paddington Station with a 15-minute Heathrow Express connection

Our accommodation(s)

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Hotel location

Mercure London Paddington Hotel

144 Praed Street, Paddington
W2 1HU LONDON
United Kingdom

GPS:51.516334, -0.174869

Telephone
Fax +44 20 7706 8800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FRANKIE AND BENNY S

Frankie and Benny s is open from 7am to make sure our guests can enjoy their breakfast before the city wakes up and treat them with a nice dinner to finish the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  976 reviews

TripAdvisor Rating  3.5/5  2,459 reviews

This place is a hellhole

TripAdvisor rating 1.0/5

cornwall100 TripAdvisor review

This hotel is a hellhole. If a Mecure Hotel footnote says, my visit was a one-off night for them, do not believe the empty platitudes. Upon my arrival at the reception desk, the double-bed room I had booked was unexpectedly changed to 2 single beds. With a nonchalant explanation, the hotel staff informed me that the hotel was fully booked, leaving me to say that single beds were not for a man with my frame. If I could wait, there was an offer to push them together. Eventually, when in a tiny room, it would have been impossible to have twin beds in this postage stamp of a room. The room was hot, so I turned on the air conditioning, but it didn't work. I picked up the phone to speak to reception, but it didn't work. On my first trip to reception, I saw a checking-in guest being evicted to another hotel because this inn was full. The American tourist wandered off into the night, complaining about British customer service. At the reception desk, I asked for someone to look at the AC unit, and they said that the maintenance man could make it work. He would be sent up to my room. With another trip to reception to enquire about the progress an hour later, a reply said he'd visited your room and had now gone home. No one attended the AC unit, I said. The answer was that I don't usually work here, so I can't help you. When I returned to my room, a fire alarm started going off—of course, it would—and the smell of cigarettes was in the corridor and the lift. The alarm continued intermittently, and the next trip to reception informed me that an engineer would be coming out to stop the noise within four hours. Perhaps the person who's smoking on my floor might be the problem? I asked, and a reply said no, it needs an engineer. The fire alarm went off throughout the evening and into the night. I could hear arguments through the walls, and a strong smell of cigarettes pervaded through the corridor and the lift. The hotel staff seemed disinterested in solving my problems. Strangely, they ask for your driver's licence, to which, when you enquire what they do with it in terms of the GDPR legislation, they say, oh yes, we keep it for a year. With the service I received, I would not trust my data to be kept safe and sound. Do yourself a favour—go to The Premier Inn at Paddington Basin, just around the corner. Don't stay here.

Dear Cornwall100, Thank you for your detailed review. We’re sorry to hear about the issues you experienced during your stay. We understand that the change from a double-bed room to two single beds was not ideal for you. We strive to accommodate our guests’ preferences and we apologize if we fell short in this instance. We’re aware of the issues with the air conditioning and the phone in your room. We’re currently working on upgrading our systems to ensure a more comfortable stay for our guests. We also acknowledge the inconvenience caused by the fire alarm and the smell of cigarettes. We’re taking steps to address these issues to provide a more pleasant environment. Regarding your concerns about data privacy, we adhere strictly to GDPR regulations and take the privacy and security of our guests’ data very seriously. We appreciate your feedback and are committed to improving our services. We hope to have the opportunity to serve you better in the future. Thank you for your stay. Kind Regards, Imed Chikhaoui

Customer review rating 5.0/5

Erin Families - Confirmed reviews ALL

The staff was very accommodating and very helpful. The room is very clean.

Dear Erin H., Thank you for your positive review! We are thrilled to hear that you had a pleasant experience during your stay with us. Your kind words about our accommodating and helpful staff and the cleanliness of the room truly made our day. It’s wonderful to know that these aspects of your stay met your expectations. We look forward to welcoming you back for another enjoyable stay in the future. Kind Regards, Imed Chikhaoui

Horrible Experience, Never Again

Customer review rating 0.5/5

Kaan F. Business - Confirmed reviews ALL

Not only was the room I was put in at the size of a cupboard(unacceptable by any standard even for an entry room) I was astonished how the reception desk officials failed to provide info around how they got my personal info stolen to someone outside of the hotel guests. Apparently there was an incident concerning another guest's room and my info was shared without my consent without explanation on the extent and why.

Dear Kaan F., We are truly sorry to hear about your recent experience at our hotel. We acknowledge that we did not handle the situation as well as we should have, and for that, we sincerely apologize. We understand your concerns about the size of the room and the incident involving your personal information. Please rest assured that your details were not shared with anyone. It seems there was a misunderstanding, and our receptionist did not explain the situation properly. We take the privacy and security of our guests very seriously, and we regret any distress this may have caused you. We are taking your feedback to heart and will use it to improve our services and communication in the future. We are committed to providing our guests with a safe, comfortable, and enjoyable stay, and we fell short of that commitment in this instance. Once again, we apologize for the inconvenience and distress this has caused you. We appreciate your feedback and will do our best to prevent such incidents in the future. Kind Regards, Imed Chikhaoui

Nice room

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Lovely clean room, comfortable beds, great location next to Paddington station, would definitely stay again

Dear Yvonne H., Thank you for your positive review! We are delighted to hear that you enjoyed your stay with us. Your kind words about our clean rooms, comfortable beds, and our great location next to Paddington station truly made our day. It’s wonderful to know that these aspects of your stay met your expectations. We are thrilled that you would consider staying with us again. We look forward to welcoming you back for another enjoyable stay in the future. Kind Regards, Imed Chikhaoui

Terrible experience

Customer review rating 1.0/5

Elke Couples - Confirmed reviews ALL

Last weekend, Accor Hotels lost two longtime customers. For years, Accor Hotels has been our go-to when looking for a hotel, whether for business or leisure. However, this weekend we had a terrible experience while traveling to London. Upon our arrival in London, we realized we had made a booking error. We had booked Mercure Paddington instead of Mercure Bloomsbury. We called Paddington to inquire about the possibility of changing our reservation to the other hotel, but they refused, stating that each hotel operates its own system. They mentioned that we had already paid, and it didn't matter if it was another Mercure hotel. The mistake was ours, and I understand that completely. However, I was surprised that apparently being part of the Accor hotel group did not carry any weight. Disappointment number one. Nevertheless, acknowledging our mistake, we proceeded to the hotel, only to encounter disappointment number two. Mercure Paddington does not meet the standards of Mercure hotels and Accor Group at all. The room did not resemble the one in the picture; it was very small, dirty (with peanuts and other debris under the bed), and excessively hot, with the air conditioning not functioning. The next day, we inquired with the staff if they had another room available with a functioning air conditioning unit, but they claimed they were fully booked. I am unsure if that was accurate, as it was still possible to book online. This was yet another disappointment, as we were left with two more nights in the same small, hot room without air conditioning. Consequently, despite having paid for two additional nights, we opted to leave the hotel and had a much more pleasant experience at the Crowne Plaza.

Dear Elke V., Thank you for taking the time to share your feedback. We deeply regret to hear about the issues you experienced during your stay with us. Firstly, we would like to clarify that while we are part of the Accor Hotels group, each hotel operates independently. This includes our booking systems. As such, we are unable to transfer reservations between hotels. We understand that this may have caused some confusion and we apologize for any inconvenience. Regarding the air conditioning issue, we are aware of the discomfort this can cause and we are truly sorry for the inconvenience. We have started a project to upgrade our AC system to ensure our guests’ comfort in the future. We also acknowledge your comments about the cleanliness of the room. We hold ourselves to high standards of hygiene and it is clear that we fell short in this instance. We are truly sorry for this and assure you that your comments will be shared with our housekeeping manager to prevent such incidents in the future. We understand that these issues led to a disappointing experience and for that, we are truly sorry. We value your loyalty as a longtime customer and we are committed to making things right. We hope to have the opportunity to welcome you back in the future and provide the quality experience that you expect and deserve from us. Kind Regards, Imed Chikhaoui

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.