Hotel - Mercure London Paddington Hotel
Mercure Hotel Mercure Hotel

Mercure London Paddington Hotel

3.5/5 1,696 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 115.49 GBP Non member rate
From 109.72 GBP Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 08:00-22:00
    • Opening hours : Week-end 08:00-22:00

Business services

  • 5 meeting room(s)
See all services

Our rooms

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

  • 86 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Web TV
    • Telephone
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 2,948 reviews

Our guest reviews for Mercure London Paddington Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,696 reviews
Kirsty B. Business - 20/09/2018 AccorHotels certified review

I enjoyed my stay at the Mercure Paddington. On arrival the reception staff were very welcoming and helpful. My room was clean, bright and comfortable. While I had been looking forward to a bath the shower proved to be a good substitute - it was powerful and hot - perfect. Breakfast service was efficient and again the staff were very friendly and helpful. I would definitely stay again.

Usakousa Solo - 19/09/2018 AccorHotels certified review
« Very pleasant, shame about the new fridge! »

It was pleasant staying at this hotel, as usual. I saw you've been refurbishing the rooms, and the new Samsung TV is much better than the Philips (which I hated - very slow) but the new fridge is absolutely useless, and that is such a shame, because it's useful to have a fridge in the room. This one simply doesn't cool at all, the old one was much better. I hope you can send these back and get better functioning ones. There was some big building work going on next door and I couldn't have a nap during the day, but that's not your fault...

Adrian Business - 18/09/2018 AccorHotels certified review
« Good »

Had been a usual busy place experience , there was rooms online for upgrade but they insist they not available had to ask for welcome Drink Wowcher and the so called vip treatment not available as I book the room on the day for that need prepare a day in advance I’ve Been told strange tho

Lorraine B. Business - 17/09/2018 AccorHotels certified review
« Unexpected construction next door »

It would have been good for the hotel to be honest about the construction next on their website. My room faced the construction so I had to have the windows closed. The Garfunkels option as the onsite restaurant is not one would expect of a 4 Star Hotel. For a single female traveller; it would be good to have a full length mirror in the hotel rooms. The single room is smaller than a students domitory room. And the TV is placed so that it is impossible to watch it comfortably.

Jlo Business - 17/09/2018 AccorHotels certified review
« Fine short stay »

Location of hotel is great, close to Paddington

Anonymous Business - 17/09/2018 AccorHotels certified review
« very noisy »

Very noisy due to engineering work despite the exective room. No worth for additional 40 pounds payment.

Kbarry Business - 15/09/2018 AccorHotels certified review
« Very happy. »

Very positive. Staff had noted and accommodated my request for a quiet room.

Anonymous Couples - 15/09/2018 AccorHotels certified review
« Pleasant stay »

Staff were very pleasant and helpful at all times.

Tom B. Business - 13/09/2018 AccorHotels certified review
« Rather poor I'm afraid - certainly not worth the cost of the room »

The room was very small and the bathroom smelt musty despite appearing to have fairly modern fittings. The shower was grubby and hadn't been cleaned well - particularly in the harder to reach areas where there was some mould. The toilet was far too low, and rattled/clunked each time I sat on it (I am normal weight: 73kg) making me wonder if it was going to come out of the wall. The partition wall between my room and the next was thin and not soundproof - I could hear and understand the conversations of the family with children who seemed to be in the next room. Each time they closed the bathroom (I suppose) door, the vibration reverberated through my room and woke me up. I would of course hear their television clearly. the building work next door made it impossible to stay in the room during the day - which I had been banking on in order to get some work done. Not only did the building vibrate with the pile-drive/wrecking hammer strokes, it also swayed slightly as if in an earthquake giving a very uncomfortable feeling. I'm afraid that my stay was very unsatisfactory and I could not recommend your hotel - indeed if asked I would recommend that colleagues do NOT stay there. I should say that your staff were generally friendly and helpful and this was the one good feature about my stay.

Michael Friends - 11/09/2018 AccorHotels certified review
« Ok »

Was moved to hotel indigo so I could not comment on the mercure

Anonymous Business - 11/09/2018 AccorHotels certified review
« Best hotel I have stayed at in Paddington. »

Room was made for travellers as opposed to looking cool. Like that there is not a giant bright light at the doorway with no way to turn off. Location is awesome. WiFi was good.

Doug Business - 10/09/2018 AccorHotels certified review
« noisy room »

the hotel feels the vibrations of the trains. This includes ripples in the toilet, tub, water glasses, etc. They put some ear plugs on the bedside table but then you won't hear your alarm. Also, there is construction going on next door. Overall, this warning should be more clear when making the reservations. The hotel and staff worked hard to do a great job which is why I give it an 8 overall. In the future, I will stay a few blocks away.

Iris L. Couples - 09/09/2018 AccorHotels certified review
« Ms Iris L. »

The hotel is very close to Paddington station, there are many restaurants nearby, the room is smaller than I expected, but very clean and comfortable.

Martin Business - 08/09/2018 AccorHotels certified review
« Poor value for money »

The room was very small and cramped. Just as well I was only staying the night.

Marion W. F. Business - 06/09/2018 AccorHotels certified review
« MISS M WARD F. »

Great see you again next week.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marion, We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney Guest Relations

John K. Solo - 06/09/2018 AccorHotels certified review
« Spoilt by noise from nearby demolition »

Everything very good, except for disturbed sleep due to very very loud demolition noise from nearby buildings, which continued throughout my stay. Lots of vibration also due to this - windows and air conditioning system vibration as a result. Complained to reception during and at the end of my stay. There was nothing they could do, but they were sympathetic and made a token refund. Shame about the noise, as the stay was otherwise excellent.

Luiz A. P. G. Solo - 06/09/2018 AccorHotels certified review
« Nice spot near Paddleton »

I was happily surprised by the kind welcome I received on this Novotel. The desk attendants were eager to offer me the most satisfying experience ever.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luiz, We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney Guest Relations

Couples - 06/09/2018 TripAdvisor review
« Great Location, Very Handy »

Hotel was in a great location. Very handy for Paddington Station with Heathrow Express 2min walk away to get to airport within 15minutes. Executive Room was very nice, quiet and roomy. Breakfast was included with my Rate so we had it each day in Garfunkel's, great food. Reception could have been a bit more friendlier when we were frequenting it over the 2 days, the distinguished gentlemen in Reception at least acknowledged us each time we passed through and very polite. We would definitely stay again due to the location and rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for your excellent feedback. I am delighted to hear you found the hotel location excellent and the access to Heathrow Express brilliant. I am pleased to hear you enjoyed breakfast in Garfunkel's. We look forward to welcoming you back in the very near future. Kind regards, Victoria Crampton Guest Relations

Kristen B. Solo - 04/09/2018 AccorHotels certified review
« Great staff great help for the total tourist »

Mr Bitek the doorman was extremely helpful to this lost tourist! Great clean tidy place !

Michael C. Couples - 02/09/2018 AccorHotels certified review
« Big Mistake »

When traveling for Business or Pleasure I always use the Accorehotels. And booked this Hotel for its location to Paddington Station, but never again! Even the Kingsize Executive Rooms are small and Drab, and not worth the Money. They are noisy and not well appointed, and when checking in I was Not offered a. Upgrade, and being a Gold Club Member was very disappointing. Never again !!!!!

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