Mercure London Paddington Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 918 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Four dedicated meeting rooms accommodating up to 35 guests

  • On-site restaurant with a bistro-style menu and a 24-hour fitness centre

  • Just a two-minute walk from Hyde Park in the West End

  • Next to Paddington Station with a 15-minute Heathrow Express connection

Our accommodation(s)

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Hotel location

Mercure London Paddington Hotel

144 Praed Street, Paddington
W2 1HU LONDON
United Kingdom

GPS:51.516334, -0.174869

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FRANKIE AND BENNY S

Frankie and Benny s is open from 7am to make sure our guests can enjoy their breakfast before the city wakes up and treat them with a nice dinner to finish the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  918 reviews

TripAdvisor Rating  3.5/5  2,453 reviews

Good location but extremely outdated and noisy

Customer review rating 1.0/5

Dusty Business - Confirmed reviews ALL

The hotel is extremely outdated, the walls are unbelievably thin and you can practically hear the people breathing in the next room. I would have expected a lot more from a Mercure.

Dear Dusty G., Thank you for taking the time to provide us with your valuable feedback. We are sorry to hear that your experience did not meet the high standards we strive to uphold. We understand that the condition and noise levels of a hotel can greatly affect the comfort of our guests. Please rest assured that we are taking your concerns seriously and are in the process of planning renovations to modernize our facilities and improve sound insulation. We appreciate your expectations of the Mercure brand and are committed to making the necessary improvements. We hope to have the opportunity to demonstrate our dedication to guest satisfaction during your next stay. Kind Regards, Imed Chikhaoui

Only OK

Customer review rating 2.5/5

Katie Couples - Confirmed reviews ALL

It was an easy trip from the airport, and the woman at check in was incredibly lovely, but I was disappointed. It was necessary to turn the AC on, even though it was cold outside, because the rooms became stuffy and hot. The air conditioner barely worked. We tried opening the window, but it doesn’t open well for air flow, only the loud noises from the street and construction right outside. With everything closed, the walls seemed super thin and we could hear everything. The most frustrating part… the staff would open our door without waiting for a response from us! Our Do Not Disturb was hanging on the door too. This happened at least 5 times in our week stay. The area was also just too far from many attractions that we preferred to see.

Dear Kathleen S., Thank you for sharing your experience with us. We’re glad to hear that your arrival was smooth and our staff at check-in made a good impression. We apologize for the issues you encountered with the air conditioning and the noise levels. Our team is dedicated to ensuring the comfort of our guests, and we regret that we fell short during your stay. We would like to inform you that our front desk is staffed 24 hours a day, and we encourage guests to report any issues as they arise so that we can address them promptly. Regarding the disturbance from our staff, this is not the standard we aim for, and we are reviewing our procedures to ensure that the privacy and peace of our guests are respected at all times, especially when the “Do Not Disturb” sign is displayed. We appreciate your feedback as it helps us improve our service. We hope to have the opportunity to provide you with a better experience in the future. Kind Regards, Imed Chikhaoui

Convenient No Frills

TripAdvisor rating 3.0/5

robwC7219TM TripAdvisor review

Perfectly located for Paddington Station and the Heathrow Express. The building is fantastic but the interior needs to be refreshed. Staff were very friendly and helpful. The double room I had was very small to the point there was nowhere to store luggage, but the bathroom was spacious with a powerful shower and the bed was very comfy. It's great to see a focus on more sustainable hospitality with refillable shower gel, shampoo and soap instead of single use containers, but that didn't extend to the other complementary items in the room including individually plastic-wrapped biscuits. Also nice to see little touches like shaving and toothbrush kits. It would be better to manage guest expectations by not overselling the "fitness suite" which is a room big enough for 2 people to workout comfortably, with about 10 equipment stations crammed into it so that noone can work out effectively. The food at Frany and Benny's restaurant was OK but the service was excellent and very friendly. Overall - 2.5 stars with potential to be a 3.5 with some care and attention.

Dear robwC7219TM, Thank you for choosing our hotel for your stay and for taking the time to provide us with your valuable feedback. We are delighted to hear that our location served you well and that you found our staff to be friendly and helpful. It’s also great to know that the bathroom amenities and the comfort of the bed met your expectations. We appreciate your insights regarding the room size and storage options, as well as your thoughts on our sustainability efforts and fitness suite. Your comments are instrumental in guiding our continuous improvement, and we will certainly consider how we can better manage guest expectations and enhance our offerings. We’re glad that the service at Frankie and Benny’s restaurant left a positive impression, and we will pass on your kind words to our team. Thank you once again for your review. We hope to have the pleasure of welcoming you back in the future, offering an even more comfortable and enjoyable experience. Kind Regards, Imed Chikhaoui

Well located

Customer review rating 3.5/5

Will Business - Confirmed reviews ALL

Good location, no signal in the hotel, bar is as big as a shoe box, good shower, slightly more expensive than competition.

Dear Will I., Thank you for your review. We’re pleased to hear that you found our location to be advantageous. We apologize for the inconvenience caused by the lack of signal within the hotel. We are currently exploring solutions to improve connectivity for our guests. Regarding the size of the bar, we aim to provide a cozy and intimate atmosphere, but we understand that this may not meet everyone’s expectations. We’re glad, however, that the shower met your satisfaction. We acknowledge that our prices may be slightly higher than some of our competitors, and we believe this is reflective of the quality of service and amenities we strive to provide. We hope that the overall experience and our prime location justify the value. We appreciate your feedback and hope to welcome you back in the future. Kind Regards, Imed Chikhaoui

Good location good service

Customer review rating 4.5/5

Christopher B. Solo - Confirmed reviews ALL

Nice to have a good hotel close to a railway station with good and helpful staff

Dear Christopher B., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Imed Chikhaoui

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Other web-users rate our hotel

  • 1,002 reviews 9.6/10 Location
  • 1,379 reviews 4.4/10 Room
  • 886 reviews 7.5/10 Service
  • 13 reviews 8.4/10 WiFi
  • 974 reviews 2.1/10 Comfort
  • 374 reviews 5.8/10 Cleanliness
  • 263 reviews 2.8/10 Amenities
  • 210 reviews 5.7/10 Breakfast

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