Hotel - Mercure London Paddington Hotel
Mercure Hotel Mercure Hotel

Mercure London Paddington Hotel

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3.5/5 1,618 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 08:00-22:00
    • Opening hours : Week-end 08:00-22:00

Business services

  • 5 meeting room(s)
See all services

Hotel location

Our rooms

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

  • 86 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Web TV
    • Telephone
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 2,619 reviews

Our guest reviews for Mercure London Paddington Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,618 reviews
AccorHotels certified review
Frank Business - 20/04/2018
« Excellent friendly staff »

Warm welcome from rohindra at reception couldn’t do enough for me Prohindracand her team were all great room was clean and fitted to high standard

AccorHotels certified review
Anonymous Families - 18/04/2018
« Good overall experience »

Pleasant stay - quick check-in and check-out - nice breakfast

AccorHotels certified review
Mrs O. Families - 17/04/2018
« Very clean and excellent location »

Family room very spacious and confortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melo N., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Carvalho

AccorHotels certified review
Flor H. Business - 17/04/2018
« Not Mercure Standard »

Convenient for Paddington. Noisy location and bedrooms Poor breakfast experience - inflexible and unfriendly Poor airconditioning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Florence Edmund H., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roger Carvalho

AccorHotels certified review
Anonymous Solo - 17/04/2018
« Well located, unpretentious, obliging staff. »

It was a comfortable stay. The room was clean, well equipped. Most of all, the staff in reception were extremely helpful, warm and friendly. The one slightly disorienting thing was the breakfast in the attached restaurant which was not really part of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon R., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Carvalho

AccorHotels certified review
Minnie M. Friends - 16/04/2018
« Lovely quiet room; grasping reception staff on request for a late check out »

Room was great but we thought the attitude of reception staff on our request for a slightly delayed check out was money grubbing. They gave us a one-hour extension, then called back to tell us we could pay more per hour if we wanted another hour. If this is your hotel policy, I invite you to reconsider. We all understand the need to clean the rooms as soon as possible but we also know the cleaning staff cannot clean all the rooms at the same time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leslie M., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Carvalho

AccorHotels certified review
Shelley J. Couples - 16/04/2018
« Didn't exspect on a notified late arrival to then have to walk to another hotel ! »

Arrived late which I had notified the hotel beforehand. To then be told after 15 hours of travel that they had a room for us in another hotel. Had to walk with lougage to it at 10pm. Being told it was upgraded. Not true it's was the room we had booked!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shelley J., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Carvalho

AccorHotels certified review
Rayomand C. Business - 14/04/2018
« well located hotel with good delivery standards »

Pleasant! Got an early check-in as a "Gold" member and also a higher category of room. Breakfast is nice but timing has to be planned with adequate time as the "Garfunkel" also caters to a lot of walk-ins. Have stayed here on many occasions and would defintely stay again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear rayomand choksi, We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Carvalho

AccorHotels certified review
Anonymous Friends - 13/04/2018
« very satisfied »

I really enjoyed the "handy" service. I would like to see this service expanded for all countries where Accor operates.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Felipe Maya, We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Carvalho

AccorHotels certified review
Twrchtrwyth Families - 12/04/2018
« Perfect for an overnight stay »

Hotel was clean and well appointed. Staff were friendly and helpful. The room was small but adequate for a one night stay. Convenient for Paddington Station and the Tube.

AccorHotels certified review
Julie R. Business - 12/04/2018
« Unable to sleep before midnight »

I was on the first floor and unable to sleeep due to the constant noise from the tube trains directly below. You should advise people of this during the booking process so people can make a decision whether to book or not. The room was nice and had everything you needed and the bed was comfortable but it was a waste if you cannot sleep. Especially annoying when you knew the times I was staying as you sell the room by the hour and it should have been obvious I was on a business trip as I arrived after 9 and left before 7.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie Remmington, Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roger Carvalho

AccorHotels certified review
Scott Couples - 12/04/2018
« Very nice »

Lovely

AccorHotels certified review
Anonymous Couples - 12/04/2018
« Did not meet expectations of Mecure »

Room did not appear as per the booking picture. It was small tight space for 2 adults with luggage. Bed was pressed to one wall making it difficult for one of us to get in and out of bed without disturbing the other. It would have been nice if the hotel gave a warning about the noise before comleting the booking. After spending most of our holiday woth Ibis in sound proof rooms this was a concern on our final night when we hoped for a full nights sleep before our 21 hour trip home. The internal heating noise and the slow draining shower recess added to our discomfort while staying the night.

AccorHotels certified review
Can S. Families - 12/04/2018
« Small room, experience not as expected »

The room is small, not value for money, no in house breakfast, the hotel service is not as expected. I called the reception the day before leave for late checkout, it was agreed. At the day we left, the card was not valid and I went back to the reception, the receptionist told me that no record found and she could only offer me to extend for 15 minutes and asked me to come back right after. If not, there would be charges. Though finally I checked out late as agreed. For the breakfast, it is outsourced and no the standard service we expected. I don’t think we will go back again in the future. Regret!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wing Yin So, Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roger Carvalho

AccorHotels certified review
Karl Families - 10/04/2018
« Friendly helpful staff, handy location »

Staff were really helpful nothing was too much trouble

AccorHotels certified review
Mark C. Business - 09/04/2018
« nice room - awful location »

PLeasant - but my room (104) backed onto Paddington and appeared to be above a loading bay so I had nothing but noise all night hearing the rattling of delivery cages in and out, combined with the noise of every single train running through.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark C., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roger Carvalho

AccorHotels certified review
Anonymous Couples - 09/04/2018
« Mr »

Just the one night - everything fine, but room (large double) very small, so I probably would not book a longer stay

AccorHotels certified review
Jose R. Families - 08/04/2018
« Clean and confortable room in a very convenient location »

Hotel is across the street to Paddington Station, providing quick connection to Heathrow Airport, London Underground and several other locations by train. The room (we booked a Mercure Priviledge room) was confortable and decently quiet. The passing trains caused a bit of vibration, but the noise was minimal and didn't disturb our sleep. The room was very clean. The only negatives were the bit expensive price of the room (but a premium room in such a convenient location would never be cheap) and the bathroom, which was a bit too small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jose R., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Carvalho

AccorHotels certified review
Katie F. Solo - 08/04/2018
« Always such friendly, helpful staff. »

I like this hotel because it is so close to Paddington Station but also because the rooms are comfortable and the staff are so friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katie F., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Carvalho

AccorHotels certified review
Anonymous Business - 06/04/2018
« OK »

Overall as expected. Good location.....but average on the people front.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Franck G., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Carvalho

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