Hotel - Mercure London Paddington Hotel
Mercure Hotel Mercure Hotel

Mercure London Paddington Hotel

3.5/5 1,754 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 08:00-22:00
    • Opening hours : Week-end 08:00-22:00

Business services

  • 5 meeting room(s)
See all services

Our rooms

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

  • 86 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Web TV
    • Telephone
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 3,121 reviews

Our guest reviews for Mercure London Paddington Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,754 reviews
Jh Solo - 11/12/2018 AccorHotels certified review
« Mediocre »

Mediocre experience. Positives - location, friendly reception staff. Negatives - no ramp to reception, very small single room, dirty/marked linens.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. We do have a porter on hand all the time to help guests with luggage if required due to lack of ramp access to the hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman General Manager

Nia Business - 10/12/2018 AccorHotels certified review
« Lovely hotel, friendly staff and comfortable bed! »

I enjoyed my stay at the hotel. Staff were friendly and welcoming, my room was clean with plenty of tea and coffee and toiletries available! Convenient location with Paddington station being right next door. The bed was also ridiculously comfy, I didn't want to get up in the morning!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nia We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. You are most welcome to come back anytime to the comfy bed! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman General Manager

Francis Couples - 10/12/2018 AccorHotels certified review
« Overall, a comfortable stay and convenient location for the underground and Paddington station. »

We found our stay comfortable. The staff were friendly and helpful. The room was serviced very nicely and kept clean and stocked up satisfactorily with water and amenities for tea and coffee in the room. It is a pity that the rooms are a little on the small side and the double bed also not quite the double expected for 2 persons - but comfortable all the same. We had one morning of no hot water in the room and had to go to another room for a shower - well responded to, but inconvenient all the same.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francis, We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. Apologies about the hot water issue - it was a one off and thank you for your understanding. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman General manager

Dr.mahmoud E. Friends - 10/12/2018 AccorHotels certified review
« Great place...great people »

The place was great ..the staff were so friendly & cooperative .also the room was qiet small but it was beautiful

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aman General Manager

Adele L. Solo - 08/12/2018 AccorHotels certified review
« Pleasant comfortable one night stay. »

A one night stop for a quick trip to London. Location was key for accessibility to Paddington & easy city links. Very pleasant & friendly, efficient welcome from reception staff & my room was available early which was a bonus. Room itself on the small size ( which I was expecting) but perfectly adequate for one night with all the usual amenities. The bed was very comfortable. Breakfast well organised in Garfunkel’s with good choices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adele L., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. Pleased to note that breakfast was to your liking. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman General Manager

Deano Business - 07/12/2018 AccorHotels certified review
« Handy Hotel »

Handy to Paddington Station. Nice rooms. Friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aman General Manager

Rino Business - 06/12/2018 AccorHotels certified review
« Room fine, bathroom small, breakfast too little »

Room was fine, bathroom was non comfortable, not enough things to eat for breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pellegrino, We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. We have taken your feedback onboard wrt breakfast options. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman General Manager

Nettie Families - 06/12/2018 AccorHotels certified review
« Great location »

Great location making travel easier. Staff were good. Rooms very small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janette C., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. Great to note that you found the staff to be good and rooms to your liking. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman General Manager

Paul K. Couples - 05/12/2018 AccorHotels certified review
« Friendly and convenient place to stay »

While our room was small, it was clean and well-equipped. The staff we met at reception were friendly and very helpful. We would certainly stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. Great to note that you are considering staying with us again. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman General Manager

Anonymous Friends - 04/12/2018 AccorHotels certified review

The cleanliness needs to be improved and there is noise of construction during night time. However, the location is excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nattapong L., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sorry to hear comments on cleanliness - this is not the norm for us and we will investigate immediately. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aman General Manager

Tamjid M. Couples - 03/12/2018 AccorHotels certified review
« Awesome internal environment. Very tidy neet &clean. »

Friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tamjid, We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Great to note that you found the hotel to be very clean and tidy Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman general manager

Simon D. Business - 03/12/2018 AccorHotels certified review
« Stay was somewhat spoiled by a lot of noise from the trains or underground, and too much street light coming in through the blinds. »

See above. On the plus side, the hotel was clean and very well situated, with friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon, Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. On a positive note, we are pleased to note that At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aman General Manager

Aisling M. Business - 03/12/2018 AccorHotels certified review
« Sub-standard for Mercure »

The room was nice in terms of size, bed, amenities and decor, but the carpet did not look clean or even recently properly hoovered. The breakfast next door in Garfunkel's was fine. My check-out experience was shambolic - two people at the front desk took about 10-15 minutes to check me out, even though it was pre-paid by my company and I'd had nothing from the minibar. The issue was that I had had breakfast the previous morning. It wasn't included in my booking type, so when I was checking in, front desk told me that it'd be added to my bill when I was checking out. This seemed to cause consternation for the two staff at check out - they had a record that I had had three breakfasts and they couldn't give me an invoice for one breakfast at the time (and I still don't have it for STG10) because they had to investigate it. Can someone please send me the breakfast bill so that I can expense it? Thanks, Aisling

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aisling, Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I understand that our reception team yesterday emailed you the correct invoice and confirmed that you have not been wrongly charged At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aman General manager

Friends getaway - 03/12/2018 TripAdvisor review
« Theatre trip to London »

the Mercure Paddington hotel is in a perfect location when travelling by rail. It is on a good bus and tube routes giving access to all popular places in the city. We ate breakfast in various cafes nearby as we did not want a full breakfast. Reception staff were welcoming and efficient. The room, though very small for twin beds, was comfortable and had everything we needed. Check out was efficient too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sheila We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Great to note that you were impressed by the service provided by the reception team. Thank you for your kind feedback, and we hope to see you again soon for another great stay with us. Regards, Aman General Manager

Anonymous Families - 02/12/2018 AccorHotels certified review
« Perfect for what we wanted. »

Ideal location and a very clean, comfortable room with good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elaine V., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. We are glad that you found the service to your liking. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman General manager

Anonymous Couples - 01/12/2018 AccorHotels certified review
« Extremely cold and small room »

Our assigned room was extremely cold - we had to sleep in our sweaters despite having maxed out the heater. There was hardly any room for two persons to have their luggage open at the same time. Our room was also located in a strange area - it was right opposite an employees’ office. We could hear the staff talking in the office while in our room and though we could not make out the words, the volume was still rather loud.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zhen Hong C., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do keep spare heaters in the hotel in case guests have a preference for them. We take your comments onboard. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aman General Maanegr

Cardiff C. Friends - 01/12/2018 AccorHotels certified review
« Compact but had everything we needed »

The hotel was in a great location and the team were lovely and friendly - room was rather small but perfectly formed and had all the facilities we needed. Would happily stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharron, We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman General Manager

Mary D. Families - 30/11/2018 AccorHotels certified review
« Most enjoyable »

Very convenient location arriving by train and easy connections tube bus or taxi. The wifi was good and easy to access. The food served at breakfast was not perfect - the Greek yoghurt was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary D., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have taken up your comments about breakfast with the restaurant team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman General manager

Anonymous Families - 30/11/2018 AccorHotels certified review

Good location, smiling staff, tiny room, clean bathroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grete T., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies especially for the small room size. Great to note that you found team to be amicable. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aman General manager

Anonymous Families - 28/11/2018 AccorHotels certified review
« The usual »

Same staff still there. Good sign

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon, We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman General Manager

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