Mercure Nottingham City Centre George Hotel

Dear Susan, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. Your scores also assist us in being able to see which areas should be concentrated on due to there clearly being room for improvement. If you have a moment we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Susan for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Dear Paula, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. Your scores also assist us in being able to see which areas should be concentrated on due to there clearly being room for improvement. If you have a moment we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again for sharing your experience Paula and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Dear Mr. R., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences during our breakfast service again. I thank you also for your very kind comments about the team and housekeeping standards which I will share with the team at large. We appreciate your sharing your concerns Mr. R., and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler General Manager

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The size of the rooms are provided on all websites to help assist guest make a well informed decision as to whether any given room grade will be suitable for their needs. I am sorry should you have missed this information and proceeded to book without this knowledge. I highly recommend our Privilege rooms which are one of our larger room grades and would most certainly have provided you with the additional space you would have possibly required and desired. I can see that you have been provided with a 100% refund so I am confident that satisfactory compensation has been provided to you due to your disappointment. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler General Manager

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems experienced at breakfast and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler General Manager

Dear Gillian, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. Your scores also assist us in being able to see which areas should be concentrated on due to there clearly being room for improvement. If you have a moment we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again for sharing your experience Gillian and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Dear Ms. B., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies with regards to your dissappoitment with the upgraded toiletries. All items are indeed Mercure branded and this is standard practice in all Mercure Hotels. The upgraded toiletries are additional Mercure branded items than what is found in lower graded rooms. Our room service is 24 hours with a limited sandwich menu available beyond 21:30. I am sorry should this limited offering have not have provided what you desired. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler General Manager

Dear Ms. C., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems experienced at breakfast and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler General Manager

Dear Lisa, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. Your scores also assist us in being able to see which areas should be concentrated on due to there clearly being room for improvement. If you have a moment we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again for sharing your experience Lisa and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Dear Nadiuska, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. Your scores also assist us in being able to see which areas should be concentrated on due to there clearly being room for improvement. If you have a moment we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again for sharing your experience Nadiuska and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Dear Mr H., Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. Your scores also assist us in being able to see which areas should be concentrated on due to there clearly being room for improvement. If you have a moment we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again for sharing your experience Mr H. and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Dear Mr. H., Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Mr. H. we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Mr. H. for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler General Manager

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do seem to have had a problem with our system which sends out the invoices and for this I do apologize. Please do let me know if you are still awaiting upon an invoice and I shall have this sent to you as soon as possible. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler General Manager