Mercure Nottingham City Centre George Hotel

Dear Mr T., We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your comments regarding the carpet, this is very much appreciated. We will certainly get this addressed. Thank you again for sharing your experience Mr T., and we hope your next visit will be as pleasant as the previous one. Kindest Regards Sabrin Daoud Operations Manager

Dear Mr T., We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. Once again we do apologize on behalf of the guest who smoked in the bedroom during your stay and by this setting the fire alarm off. Thank you for your comments regarding the reception team, I will certainly address this with them personally and provide re training should this be necessary. Thank you again for sharing your experience Mr T., and we hope we can welcome you back with us in the future. Kindest Regards, Sabrin Daoud Operations Manager

Dear Denise, We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. I am sorry you found the bathroom small. As our building was built in 1822 all of our bedrooms are different in shape and size. Our reception team is available 24 hours and would have been more than happy to assist finding an alternative bedroom for your stay. Thank you again for sharing your experience Denise, and we hope we can welcome you back with us in the future. Kindest Regards, Sabrin Daoud Operations Manager

Dear Mr. T., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler General Manager

Dear Lottie, We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. I am delighted that overall you enjoyed your stay with us, and your recommendations will be certainly taken on board. Thank you for your kind comments regarding the team, I will be happy to share your comments with them personally. Thank you again for sharing your experience Lottie, I hope we will have the opportunity to welcome you back in the future. Kindest Regards Sabrin Daoud Operations Manager

Dear Manpreet, Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler General Manager

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler General Manager

Dear Ms. H., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I thank you for providing this feedback which will allow for me to do so. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler General Manager

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry to hear our location proved not to be ideal for your stay in the city due to how vibrant it is. Than you however for your kind comments about the team and breakfast. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler General Manager

Dear Mr. O., Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. We are always so delighted when we see your name appear on our arrivals list and appreciate your loyalty to us here at Mercure Hotel in Nottingham. We sincerely always look forward to being able to welcome you back. We may have asked you this once before Mr. O. but if you can once again leave us a TripAdvisor review we would be beyond grateful. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Mr. O. for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry to hear that our decor was not to your own personal taste. It is indeed quirky and is well received by most of our guests but I appreciate 'quirky' will not be to everyone's taste and I am sorry to hear this was the case with yourself. Our reception team is available 24/7 and are most happy to assist with setting the AC should any guest call down requiring any assistance from us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler General Manager

Dear Ms.F., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to again express my sincerest apologies. I can see a refund has been provided to the card which was used to pay for 25% of the value of your booking. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you mention in your latest piece of feedback. I appreciate this will come as no comfort but am delighted to inform you our AC is now fixed and working and I apologize again for this not having been the case during your stay. All other issues you have raised will also be looked into and fixed accordingly should we find problems in those areas also. I respect you mention you would not stay with us again and I am very sorry to hear this. I certainly hope we will have the opportunity in the future and should we be given this, please do contact me directly so I can personally assist in your reservation process. Thank you once again for all of your feedback Ms. F.. Kindest regards Chris Butler General Manager

Dear Ms. H., Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Ms. H. we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Ms. H. for sharing your experience and for having chosen to stay with us. I genuinely hope we will have the pleasure as mentioned to be able to look after you again. With kindest regards Chris Butler General Manager