Mercure Nottingham City Centre George Hotel 4 stars

Everything was smooth from check in, at breakfast and checking out... we liked the hotel

Great

we had a privilege king room and the room was beautiful, not your typical hotel room which we loved! the staff were so welcoming and nothing was ever too much. we had breakfast brought to our room and the breakfast was incredible. the portions and overall quality of the food was lovely! our trip was made so much more special just because we stayed here. when my partner wanted beer after the bar closed the receptionist unlocked it and served him, even when he wanted to go for a cigarette late at night he was let in and out whenever he liked. the hotel was so magical we barely wanted to leave the room. the only thing i would comment on was the drinks in the complimentary mini bar. there wasn’t much choice and wasn’t more than one of each thing. apart from that everything else was perfect and i will definitely be staying in the future, we’d be coming back just to stay at this hotel to be honest. i couldn’t be more appreciative of the staff, our overall experience was amazing and i will be praising this hotel forever! thank you for our wonderful stay!

Great hotel, great location

Lovely room. Was upgraded to a superior kind room. The breakfast was hot and one of the best hotel buffet breakfasts ive had recently. The only issue i had was that the room over looked the noisy air con units outside this disturbed my sleep quite a bit.

The most important thing for us was the location. It is located near the Lace Market Tram stop and in the safe area in the City Centre. We booked two types of room, one was a twin, and the other was one king bed room. Both rooms were clean and made up well. We prefer Mercure to Hilton in terms of rooms, price and fast wifi. We prefer Mercure to Crown Plaza in terms of location. We liked the traditional English breakfast very much. And we are also thankful to the well-trained and friendly staff. We will book again.

Welcoming, friendly staff. Comfortable and cozy rooms.

Air conditioning was not working - was moved to another room where the same thing happened. So two nights of no sleep in cramped rooms with no air con. Staff were apologetic and on the 2nd night provided a small fan which was fairly useless!!

Loved the history of the hotel and the old floor plan in the dining room showing the old ballroom and butlers pantry! The room was a standard, small but very adequate - we could have upgraded to a larger room but our second floor room was fine. Really liked the decor and the different look of the rooms, we thought they were great. For what we paid, we didn’t expect air conditioning and a safe in the room, they were a bonus and appreciated in the hot weather. Bed was very large and comfortable, tea coffee making provided with toiletries, hairdryer and iron provided. The staff were friendly and the service was very good with quick check-in. Breakfast was varied and of high quality, fresh fruits, cereal, yogurts, juice, continental choice and a ‘full Monty’ bacon, sausage, black pudding, hash browns, choice of scrambled or fried eggs, beans, tomato, and mushrooms. All were cooked well and served with a smile. The breakfast was fab, we really enjoyed the experience! The only minor issue was the carpets in general areas, and in our bedroom needed vacuuming, and the landings covered in linen, sheets still at 3.30pm - maybe housekeeping were short staffed? Overall we thought the Mercure, Nottingham was a fabulous hotel, very central in the Lace Market and represented really good value for money - we would highly recommend!

Hot and sweaty with no air in the rooms.

Room was very small and stuffy. Couldn't open the window because of the noise from a vent outside. Fire alarm went off when we were there at 2am but no apology or explanation as to why. Nice décor of the rooms and bar staff were really friendly and welcoming.

We love coming to the Mercure hotel! There were teething problems with the newly installed air con system and we had to change rooms. The staff could not do enough to accommodate us and support us in moving to a new room. We love this hotel and the staff. We have grown to know the permanent staff and value the excellent service they always provide.

RECEPTION STAFF WERE WARM AND FRIENDLY AND EXTREMELY ACCOMMODATING. tHE ONLY MINUS IS THE DININGROOM STAFF AT BREAKFAST were MISERABLE, ONE LIKES TO SEE A SMILING FACE IN THE MORNING, especially WHEN TRAVELLING ALONE.

Rude check in staff who gave incorrect information. The hotel was dirty in common areas. We had little to no sleep at night when we had a really important occasion the next day. The noise outside was ridiculous and other people in the hotel were allowed to run up and down the corridors at 2am and 3am screaming and locking each other out of rooms. Staff were not interested to help. The bathroom door lock was broken, the duvet was too small for the cover and the moisturiser in the room gave me a horrible rash. All in all an awful experience.

The hotel was perfectly located to use as a home base for exploring Nottingham. Comfortable room, excellent shower, delicious full English breakfast, and helpful staff. The only issue I had during my stay was the street noise each night. The hotel proactively provided earplugs in the room, but on a hot night, I was given the choice of having my window open to let in the street noise (general drunken yelling) or run the noisy air conditioner.