Novotel Bangkok Impact Hotel

Dear LC, Thank you for your continued loyalty and for taking the time to tell us about your recent stay at Novotel Bangkok IMPACT. I am so happy to see that you enjoyed our rooms, facilities and friendly team. Please accept my sincere apologies for any noise from the neighbouring bar and we have made a note to that effect for any future stays. We strive to provide a superior service experience for every guest and your feedback is very important to us. Again my apologies for any inconvenience and many thanks for the great review. The team and I look forward to welcoming you again very soon. Sincerely, Fraser McKenzie General Manager IBIS Bangkok IMPACT Novotel Bangkok IMPACT

Dear Max, It was such a pleasure to welcome you once again for another great stay at Novotel Bangkok IMPACT. We really appreciate your taking the time to share your feedback and would like to thank you for your continued loyalty. Please trust that we have taken your feedback on board. Your comments will certainly assist us as we always strive to improve the quality of our services. Thanks again for the great review. The team and I look forward to welcoming you again very soon for another IMPACT event! Sincerely, Fraser McKenzie General Manager IBIS Bangkok IMPACT Novotel Bangkok IMPACT

Dear Wolfgang, Thank you for sharing your feedback on our guest survey and for your continued loyalty. I am thrilled to see that you enjoyed the warm service from our team as well as the comfort and extra benefits of our Executive Lounge. It certainly is a perk which all our Premier floor guests are fond of. Please trust that I have shared your amazing comments with the team. We all look forward to welcoming you again soon for another IMPACT event! Sincerely, Fraser McKenzie General Manager IBIS Bangkok IMPACT Novotel Bangkok IMPACT

Dear Khun View, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thitirath Khanasai-anan Personal Assistant to General Manager

Dear ALK, Thank you for taking the time to complete our survey and for your continued loyalty. We are so happy to see that you enjoyed your stay. I have shared your kind feedback with the rest of our team, we look forward to welcoming you again for another IMPACT event! Sincerely, Fraser McKenzie General Manager IBIS Bangkok IMPACT Novotel Bangkok IMPACT

Dear Khun Chularat K, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thitiraht Khanasai-anan Personal Assistant to General Manager

Dear Chaowphan p., We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thitirath Khanasai-anan Personal Assistant to General Manager

Dear Poonsakdi P., We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thitirath Khanasai-anan Personal Assistant to General Manager

Dear Taro, Thank you for the great review of our hotel! The team and I are so glad to see that our rooms and facilities provided a peaceful environment conducive to learning. We wish you all the best and hope you achieved great results on your exams. We look forward to welcoming you again very soon. Sincerely, Fraser McKenzie General Manager IBIS Bangkok IMPACT Novotel Bangkok IMPACT

Dear Khun Supat, Thank you so much for completing our guest survey and for taking the time to share your kind feedback. I am delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our services as it is what we strive for every day. Thank you again, the team and I hope to welcome you back in the near future. Sincerely, Fraser McKenzie General Manager IBIS Bangkok IMPACT Novotel Bangkok IMPACT

เรียน คุณ Papichaya S. กราบขอบพระคุณเป็นอย่างยิ่งสำหรับความคิดเห็นและข้อเสนอแนะของท่านเกี่ยวกับการเข้าพักที่ Novotel Bangkok Impact ทางโรงแรมรู้สึกยินดีเป็นอย่างยิ่งที่ทราบว่าท่านพึงพอใจในบริการของเรา เราจะนำความเห็นของท่านแจ้งให้ทีมงานทราบ และมั่นใจว่าความเห็นตอบกลับนี้จะเป็นสิ่งที่ทำให้ทีมงานทุกคนเพียรพยายามปรับปรุงคุณภาพการบริการอย่างต่อเนื่องตลอดไป ขอขอบพระคุณอีกครั้งที่กรุณาร่วมแบ่งปันประสบการณ์ และเราหวังว่าการมาเยี่ยมเยือนในครั้งต่อไปของท่านจะเป็นที่น่าพอใจเช่นเดียวกับที่ผ่านมา ขอแสดงความนับถือ ฐิติรัตน์ ฆนาศัยอนันต์ Personal Assistant to General Manager

Dear Jason, Thank you for taking the time to share your feedback, I am so sorry to see that your experience did not meet expectations, please accept my sincere apologies. I understand that our Front Office Manager has been in touch with you and I hope that our service recovery has made up for all the difficulties experienced during your stay. Please trust that your comments are useful in our endeavor to continually monitor and improve the quality and services we offer. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ulhas Shetty Executive Assistant Manager Novotel Bangkok IMPACT

Dear Mr. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fraser McKenzie General Manager IBIS Bangkok IMPACT Novotel Bangkok IMPACT

Dear Khun Kate, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thitirath Khanasai-anan Personal Assistant to General manager

Dear Zhuojun, Thank you for taking the time to share your experience at Novotel Bangkok IMPACT. I am thrilled to see that you enjoyed our facilities, which were made especially enjoyable with the warm service provided by our amazing team. I have shared our kind feedback with everyone and we hope to welcome you back very soon for another IMPACT event! Sincerely, Fraser McKenzie General Manager IBIS Bangkok IMPACT Novotel Bangkok IMPACT