Hotel - Novotel Bangkok Impact
Novotel Hotel Novotel Hotel

Novotel Bangkok Impact Hotel

4.5/5 446 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Airport shuttle
    • DON MUANG AIRPORT (Paying)
    • SUVARNABHUMI AIRPORT (Paying)
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Gift shop/newspaper shop
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna (Paying)
  • Babysitting on request
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 2 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 380 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 32 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Telephone in bathroom
    • DDI - Direct Dialing In
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,770 reviews

Our guest reviews for Novotel Bangkok Impact

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 446 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 20/09/2018 TripAdvisor review
« Mixed feelings »

First time in this hotel as recommended by my business partner. I have stayed in Novotel properties in different countries by far this is the only worst experience I had. Overall concierge is poor with no effort to help even simple ask of direction was met with unenthusiastic response. Check-in could be better as I needed to wait even though there were only 2 guests being attended to at noon. Front desk staff is not that courteous and reminded me twice that I am staying in non smoking rooms even though I don’t smoke. The pizza at Prego is quite good and the massage at In Balance is not bad. The room is modern and comfortable although it is quite small. I had breakfast at the restaurant on the Mezzanine floor, when I left to get food for a couple of minutes, I was shocked that my table was cleared and someone has occupied the table. The staff did not apologize but make excuse that he thought she was my colleague/friend. Illogical explaination because he cleared my utensils. I have to make my way to another table. I suspected that because I am Asian, that is why I was treated this way. Thai hospitality is dead in this hotel.

Hyoyoung I. K. Families - 17/09/2018 AccorHotels certified review
« relaxing »

It was all good, the room, the food, the location. Very happy. One thing I wasn't that satisfied was the check in. I had used the online check in, however when I had arrived no one understood about the online check in, even when I presented the document of my booking. It said that it would be a speedy check in, but in reality it wasn't.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iris, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. I was delighted to read your kind words you said about our good food, good room, and good location. Moreover, your suggestions regarding the online check in process was sent directly to the department manager. We welcome your involvement and will certainly consider implementing your ideas in better service. Thank you again for sharing your experience. You are always welcome to stay with us when your travels bring you this way. Sincerely, Pannathat Sodsaard Guest Experience Manager

Opor Business - 17/09/2018 AccorHotels certified review
« great staff »

great staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear opor , We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. At Novotel, everything is designed to meet the needs of everyone, everywhere, anytime. Therefore, we are committed to creating wonderful memories for all our guests and I am delighted to read we did that with you during your recent stay. It is so much better at Novotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pannathat Sodsaard Guest Experience Manager

Steve H. Business - 16/09/2018 AccorHotels certified review
« Mr. Stevan H. »

Friendly staff, helpful. My complaint would be lack of restaurants and things to do in the immediate area. Most places closed at 8:00 pm. Food on site was good, but variety is best.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve h, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. It is a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed, public van services are available to/from IMPACT from the main shopping area. Thank you again for sharing your experience. You are always welcome to stay with us when your travels bring you this way. Sincerely, Pannathat Sodsaard Guest Experience Manager

Melven Business - 16/09/2018 AccorHotels certified review
« Elegant »

Comfortable and relaxing!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melven, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. I was delighted to receive your positive feedback, and was especially pleased to know you had comfortable and relaxing stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pannathat Sodsaard Guest Experience Manager

Carol Business - 15/09/2018 AccorHotels certified review
« Ms »

I had a great stay. I just wish that internet is continuous, had a shuttle to nearby stores (with less intervals), serve probiotic drink during breakfast and had a nearby supermarket where i can buy some fruits.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. It is a pleasure to receive positive feedback. Indeed, our hotel is located at the heart of IMPACT Exhibition and Convention Centre with a direct link bridge to IMPACT Challenger Halls and IMPACT Forum, also does offer a small convenience store at IMPACT Forum building just across from our fitness centre and swimming pool. We well note your remarks and thank you for pointing out your expectations Thank you again for sharing your experience. You are always welcome to stay with us when your travels bring you this way. Sincerely, Pannathat Sodsaard Guest Experience Manager

Andrea Business - 13/09/2018 AccorHotels certified review
« very friendly and helpfull staff »

we stayed here again as fair visitors, the location and services are excellent, staff helpfull and reacting quickly to our requests, excellent breakfast selection. in our room on the 4th floor , there was issues with remote and television, not working intermittendly, staff responded quickly to fix , but i think the tv connection was actually in need if repair, we had to call 3 times for help, staff fixed it but problem kept recurring. only other remark is that the bathroom needs some renovation, mold in the grout bottom of the shower , but otherwise clean. other than that we had a great stay and would recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. I was delighted to read your kind words you said about our excellent location and services. Moreover, your suggestions regarding the room cleanliness was sent directly to the department manager. We welcome your involvement and will certainly consider implementing your ideas in better service. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Pannathat Sodsaard Guest Experience Manager

G P. Business - 10/09/2018 AccorHotels certified review
« excellent »

Hotel is very clean and all the facilities. I am quite impressed with the hotel staff who were polite and courteous. I came to attend exhibition at Impact, the exhibition hall being just across is very convenient. I stayed in Premium Lounge and the people in there were quite helpful and attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear G, We very much appreciate your comments regarding your stay with us and thank you for being our most valued Le Club AccorHotels Silver Member. At Novotel Bangkok Impact, we are committed to creating wonderful memories for all our guests and I am delighted to read we did that with you during your recent stay. I will be sure to share it with the other members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pannathat Sodsaard Guest Experience Manager

David Business - 10/09/2018 AccorHotels certified review
« Great Expo Hotel »

We used this hotel during a trade show across the street at the Impact Center. Rooms were clean, staff was excellent, food was very good. Overall a great stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. I was delighted to receive your positive feedback, and was especially pleased to read your kind words about our room, our food, and our staff. I have taken the liberty of sharing your feedback with the other members. Your words were visibly heartening to them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pannathat Sodsaard Guest Experience Manager

Anonymous Families - 06/09/2018 AccorHotels certified review
« Lobby is closed »

I booked this hotel via accor call centre but they did not inform that the lobby is closed for renovation. We had to carry all the bags from the parking ouselves and it’s not close at all from the temp lobby. Security guard should ask the guest whether guest would like to check in and advise to drop all belonging first before going to the parkig lot. Anyway, room is compact with everything you need. Bathroom area can be more clean. Club breakfast is great and the service staff there very friendly. The Manager handled the situation so well dealing with lobby closure issue. Le Club member enrollment is good but guest name should be correct according to the ID.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. You recently gave us some really helpful comments about your experience. We wanted to let you know that we were able to use your feedback to develop our services for every customer. Indeed, an exciting phase of redevelopment was clearly advertised on all our channels. We apologize for any inconvenience that this may have caused. Thank you again for sharing your experience, and we are looking forward to welcoming you again with our new refurbished lobby. Sincerely, Pannathat Sodsaard Guest Experience Manager

Alan T. Business - 04/09/2018 AccorHotels certified review
« Room »

- Should have more free mineral water, Said 4x bottle at least. - Paper Shoe always need to ask... :( - Toothbrush always not present. - sharving kits not present.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact and thank you for being our most valued Le Club AccorHotels Member. It is a pleasure to receive your feedback. I well noted your comments and thank you for pointing out your expectations. Indeed toiletry amenities are just a phone call away to our friendly housekeeping team. Thank you again for sharing your experience. You are always welcome to stay with us when your travels bring you this way. Sincerely, Pannathat Sodsaard Guest Experience Manager

Brian M. Business - 03/09/2018 AccorHotels certified review
« Awesome! »

It was fantastic. Clean, great customer service, nice hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. I was delighted to receive your positive feedback, and was especially pleased to read your kind words about our great customer service. I have taken the liberty of sharing your feedback with the other members. Your words were visibly heartening to them. Thank you again for sharing your experience. You are always welcome to stay with us when your travels bring you this way. Sincerely, Pannathat Sodsaard Guest Experience Manager

No Business - 03/09/2018 AccorHotels certified review
« Novotel Bangkok Impact »

Great place for meeting and relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear No, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. I am glad to know you enjoyed your stay and would like to thank you for your kind words. I have shared your comments with our team and they feel the same. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pannathat Sodsaard Guest Experience Manager

Chris Families - 30/08/2018 AccorHotels certified review
« very good breakfast at executive floor club lounge »

1 king bed for 2 adults and 2 kids too crowded for us

Our hotel has responded to the review
Our hotel has responded to the review

Dear chris, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. It is a pleasure to receive your feedback and thank you for pointing our your expectation, Indeed our premier interconnecting rooms are available for family travelling, as well as all the benefits of premier lounge included. Thank you again for sharing your experience. You are always welcome to stay with us when your travels bring you this way. Sincerely, Pannathat Sodsaard Guest Experience Manager

Ana M. T. L. Business - 28/08/2018 AccorHotels certified review
« Gracious staff »

Loved the room and very clean. As Accor member, they listened to my requesr to give me a room at the higher floors. Food lacked catering for non-meat eaters.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ana Maria Theresa L., We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact and thank you for being our most valued Le Club AccorHotels Silver Member. Your feedback regarding your breakfast option has been addressed with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pannathat Sodsaard Guest Experience Manager

Doug Friends - 28/08/2018 AccorHotels certified review
« Comfortable and near Impact Arena. »

Fast checkin and out. Breakfast was great. Room comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Doug, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. I am pleased to see that you had an enjoyable stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pannathat Sodsaard Guest Experience Manager

Greg B. Families - 27/08/2018 AccorHotels certified review
« Great Hotel, People, and Location »

Wonderful, as always. From arrival to checkout, the staff performs excellently and professionally. Rooms are clean and comfortable. Food is of a high quality. Club Lounge is a special place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact and thank you for being our most valued Le Club AccorHotels Platinum Member. At Novotel, everything is designed to meet the needs of everyone, everywhere, anytime. Therefore, we are committed to creating wonderful memories for all our guests and I am delighted to read we did that with you during your recent stay. I will share your comments with our team. Thank you again for sharing your experience. You are always welcome to stay with us when your travels bring you this way. Sincerely, Pannathat Sodsaard Guest Experience Manager

Carina C. M. Families - 26/08/2018 AccorHotels certified review
« Clean and efficient staff »

Front Desk stafff were courteous. Rooms were clean and not smelly. Breakfast had varieties of dishes to choose from. Room service was quick. Will recommend this hotel to family and friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carina , We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. We are pleased to see that you enjoyed our variety of breakfast, clean room, and courteous staff. We well noted your remark and thank you for pointing out your expectation. Indeed, face towel is just a phone call away to our friendly housekeeping team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pannathat Sodsaard Guest Experience Manager

Anonymous Friends - 26/08/2018 AccorHotels certified review
« Good place to stay near Impact arena »

Good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear value guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact. We stand for great location with easy access to IMPACT Arena. I will share your comments with our team. Your positive feedback will encourage us to provide day by day a superior service to all of our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pannathat Sodsaard Guest Experience Manager

Intira Business - 23/08/2018 AccorHotels certified review
« OK »

comfortable, delicious breakfast, warm welcome

Our hotel has responded to the review
Our hotel has responded to the review

Dear intira, We very much appreciate your comments regarding your stay at the Novotel Bangkok Impact and thank you for being our most valued Le Club AccorHotels Member. It is a pleasure to receive your feedback and thank you for the kind words you said about our delicious breakfast. Your feedback regarding your check in experience has been addressed with our Front Desk team. Please rest assure that we were able to use your feedback to develop our services for every customer. Thank you again for sharing your experience. You are always welcome to stay with us when your travels bring you this way. Sincerely, Pannathat Sodsaard Guest Experience Manager

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