Hotel - Novotel Guiyang Downtown
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Novotel Guiyang Downtown Hotel

4.0/5 197 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • GUIYANG AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine
    • Shoe shine machine
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS
  • Snack & beverage machine

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 242 rooms
  • 24 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 5 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Turn down service
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,309 reviews

Our guest reviews for Novotel Guiyang Downtown

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 197 reviews
Danny L. Solo - 06/11/2018 AccorHotels certified review
« Satisfactory, minor details to perfection »

An overall pleasant stay. The shower room was not dry yet from the cleaning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. J., Thank you for taking the time to tell us about your experience at the Novotel Guiyang Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest experience manager Pearl Zhang

Andrew L. Solo - 27/10/2018 AccorHotels certified review
« not too bad »

the room is small and kinda noise outside. but the brunch is nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jing Wei L., Thank you for taking the time to tell us about your experience at the Novotel Guiyang Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest experience manager Pearl Zhang

Andrew K. Families - 26/10/2018 AccorHotels certified review
« GREAT HOTEL »

We booked 3 rooms and satisfied with the service level. Pleasant surprise to receive basket of fruit. Thanks. View from room is good. Breakfast spread is acceptable. Comfort level satisfactory. All in all we have enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kok Yong N., We very much appreciate your comments regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest experience manager Pearl Zhang

Business - 13/10/2018 TripAdvisor review
« Outstanding »

great hotel premier suite very roomy but would like to see Microwaves in the rooms which would make your stay a whole lot better. The staff is very helpful, the rotating resturant at the top is very good the Boston baked stuff lobster is outstanding and actually cheap

Bruce Z. Families - 09/10/2018 AccorHotels certified review
« Good service and comfortable »

location is very good, lots of restaurants nearby, service is very good in Guiyang. Room and lounge is acceptable for its price. Nice choice! thanks.

Tino Families - 28/09/2018 AccorHotels certified review
« Pleasantly surprised »

Impeccable rooms with high quality furniture and state of the art technology.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Constantino B., We very much appreciate your comments regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pearl Zhang Guest Experience Manager

Hker Business - 25/09/2018 AccorHotels certified review
« Efficient and clean »

Check in process is very efficient and the room improved a bit in terms of toilet fixtures installations. Everything works and no more water leaks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ka Kei H., We very much appreciate your comments regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest experience manager Pearl Zhang

Gavin L. Solo - 25/09/2018 AccorHotels certified review
« Very Good »

Helpful and attentive staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian L., We very much appreciate your comments regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest experience manager Pearl Zhang

Theo F. Business - 16/09/2018 AccorHotels certified review
« perfect location »

locate in the downtown, easily to assess nice spot in the city, room is ok, but I had to talk about the breakfest , very limited option, the orange juice looks like apple juice color, crazy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wei f., Thank you for taking the time to tell us about your experience at the Novotel Guiyang Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pearl Zhang Guest Experience Manager

Paul Business - 27/08/2018 AccorHotels certified review
« Not up to Novotel standard »

A hotel not to a western standard, cheap hotel with Novotel signage out front

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul M., Thanks for choosing Novotel Guiyang Downtown and we are really very sorry that the stay didn't reach your expectations. Here we sincerely apologize for the inconvenience that brought to you during your stay. About the problems you mentioned, we will reexamine our service standard and improve it to provide more comfortable and pleasant stay for every guest. Thanks again for your comments and sincerely hope you can come to our hotel next time. Sincerely, Guest experience manager Pearl Zhang

Anonymous Business - 24/08/2018 AccorHotels certified review
« Hotel was very Chinese orientated and should not be part of the Novotel group. »

No smoking room had ash tray and matches. Smelled of smoke. Lifts were slow and it took forced long delays. Bed was a hard asian style bed. Will not stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David Troy F., Thanks for choosing Novotel Guiyang Downtown and we are really very sorry that the stay didn't reach your expectations. Here we sincerely apologize for the inconvenience that brought to you during your stay. About the problems you mentioned, we will reexamine our service standard and improve it to provide more comfortable and pleasant stay for every guest. Thanks again for your comments and sincerely hope you can come to our hotel next time. Sincerely, Guest experience manager Pearl Zhang

Andrew Business - 24/08/2018 AccorHotels certified review
« Poor »

No good will not stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew Graham A., Thanks for choosing Novotel Guiyang Downtown and we are really very sorry that the stay didn't reach your expectations. Here we sincerely apologize for the inconvenience that brought to you during your stay. As for your feedback, the hotel attaches great importance to it. If you like, could you please give more details to the hotel guest service center (h8…) so as to continuously improve the service of the hotel and provide you with a more comfortable and pleasant experience in the future. Thanks again for your comments and sincerely hope you can come to our hotel next time. Sincerely, Guest experience manager Pearl Zhang

Janice L. Business - 15/08/2018 AccorHotels certified review
« Helpful staff »

Check-in was smooth. Staff was helpful in arranging transport for sightseeing and to airport. Nice surprise of fruit platter and welcome drink.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janice Bee Hoon L., We very much appreciate your comments regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest experience manager Pearl Zhang

Mykua Friends - 24/07/2018 AccorHotels certified review
« Transit stay »

Convenient location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mei Yin K., We very much appreciate your comments regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pearl Zhang

Anonymous Business - 16/07/2018 AccorHotels certified review
« just ok, bad at check out process »

room is small, breakfirst is OK, but check out is too slow

Our hotel has responded to the review
Our hotel has responded to the review

Dear yi fan z., Thanks for choosing Novotel Guiyang Downtown and we are really very sorry that the stay didn't reach your expectations. Here we sincerely apologize for the inconvenience that brought to you during your stay. About the problems you mentioned, we will reexamine our service standard and improve it to provide more comfortable and pleasant stay for every guest. Thanks again for your comments and sincerely hope you can come to our hotel next time. Sincerely, Guest experience manager Pearl Zhang

Gary T. Couples - 08/05/2018 AccorHotels certified review
« Payment confusing »

Stay was OK however I pre paid with Accor (booking confirmation noting nothing to pay at hotel) but the hotel insisted that I pay again when I checked out. I needed to catch a train so had not time to argue. My issue is that Accor don't reply to on-line complaint messages I send and after I called them directly they advised that I should contact the hotel directly. The sensible way to do this is by e-mail because verbally by phone will probably lead to communication frustration - and the hotel website does not show an e-mail address!! Not sure yet how I am going to resolve this.

K G. Couples - 28/04/2018 AccorHotels certified review
« Comfortable hotel in good location in Guiyang city with above-average service. »

Front desk staff were generally helpful, however some had difficulty conversing in English, so although I'm not fluent in Mandarin, I used it in order to reach a conclusion with what I was asking. Regarding local tours, I'm not sure if it's a hotel concierge problem or a general problem with Guiyang tour operators, where hotel concierge could not help me connect with a tour operator to join a day tour to Miao villages or to Qingyan or Huangguoshu. I was told to get a China local phone number to talk to the tour operator whereas in many other cities around the world, a pickup time at the hotel or a nearby location could be arranged for me to join a tour. I was disappointed that even if I was willing to join a tour conducted in Mandarin, the concierge could not help me.. Finally, although I had agreed to prepay Accor (with my credit card) for my final night and Accor had stated on my booking confirmation email that I did not have to pay the hotel, I was informed at check-out that I had to pay. After some discussion the front desk manager Owen agreed to wait 2-3 weeks for me to check my credit card bill after my trip.

Frank Families - 13/04/2018 AccorHotels certified review
« A neat hotel with nice staffs »

This is a hotel I like for vacation: room was neat and clean, and staff s were nice andefficient. Its booking systems is not updated and suffers losing profit because it forces customers to book through 3rd party for best deal instead of from front desk. The drawback is that the cafe is outsourced and overpriced with little choice of food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ke Chang X., We very much appreciate your comments regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Wu

L. Business - 02/04/2018 AccorHotels certified review
« feel very cold in the room »

feel very cold in the room, asked hotel staff to turn on AC who said he could not help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Si Bo L., Thank you for taking the time to tell us about your experience at the Novotel Guiyang Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angela Wu

Jim Friends - 26/12/2017 AccorHotels certified review
« Perfect »

Everything is perfect

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