Mercure Bangkok Siam

I'm stay at 26floor. Start from checkin the FO Team feel welcome. The room view is amazing (city view). And I got the welcome FRUITS and card is the best value from this hotel services. But unfortunately much of the staff can't speak English. And for the WIFI is VERY POOR. I think if I'm back to BKK will back to this hotel again...

When I arrived on the first day, it took me a while to wait for checking in. The front desk staffs seems working a little slow as I expected. But the following days are nice, I love the view from my room (26th floor). But....the Wifi speed and the connection quality are soooooo bad that drove me crazy everyday !!!!! If i only stay few days , I might endure it. For this time, every night, I was struggling with the stupid wifi...Yes, I can even really call it stupid wifi. I am not sure if it is because of my rooms location or not. I had even complained to the front desk. They said they cant do anything about it. Besides the wifi speed and connection quality, I am satisfied with my stay. i would like to stay here next time, but hope the wifi speed can improve a lot....Please It is very important for travelers.

Enjoyed our stay at Mercure. In fact, this is my 2nd time stay here. Service was excellent. We had been upgraded to a higher grade rooms. BTS in front of the hotel with escalator, which helps a lot! Buffet breakfast had very limited choice. Hopefully they can increase more "thai food" like noodles soup counter etc. Otherwise perfect!

Overall, the staff are lovely and helpful. However, the cleanliness of the room is not up to my standard. I expect to walk barefoot around the room without feeling the dust underneath my feet. However, it was not the case. Everything else was ok. The view is amazing. The location is superb as I can walk to Jim Thompson house and to malls.

Truely nice hotel. It got everything. Location ✔ Cleaning ✔ Airconditioner✔ Pool✔ Service✔ We did not try the breakfast nor the restaurant since we lit were placed in an area with basically everything. Two steps from the BTS line, 5 min walk to MBK mall and 5 min walk to either Siam Square (centre, paragon, etc) placing the hotel in the centre of it all. And easy access to travel throughout the city. Cleaning occured sevarl times a day and was always impeccable. The staff were very into service and professional and the for those who'd like to experience Thailand more could via the hotel booked different tours. Both making it safer and more comfortable, rather than trying to navigate through the city and its horrible trafic and heat! Overall very happy with the stay and most of the rooms offer great view of the city skyline, similarly the gym and pool, situated on the top floor, gave a nice view but also rather quiet scenery. Would recommend the hotel to everyone who'd like to be situated in the middle of it all but yet not be affected by all the noise that usually come with.

Happy one

Excellent

bed was comfortable & sofa bed a plus. size of the room was ok. sound proofing should be improved though coz i can hear people from the hallway & the room next to us. provision of disposable toothbrush w/ toothpaste, bedroom slippers & bathrobes would be great.

Basically everything went well with two minor facts. Personally I do not hotels where we have to take 2 lifts to have access to the rooms and second the mixture at breakfast with Ibis residents makes it far too crowded and in it self it is below par quality

Our booking for 4 nights was made well in advance of our arrival. We had been assured we would have a room with a double bed. Our group had booked 3 rooms. On arrival once again the assurance was given that our room had a double bed. I was therefore very surprised to find that we had 2 single beds. It is fairly obvious that the Check in desk staff have no idea how a room is made up. Very disappointed with the hotel. This mistake had soured our stay.

1. Receptionist Good.. they can speak English which is very helpful. 2. Room Nice... but lack of amenities such as tooth brush, sanitary bag, slippers. We got the slippers after contacting the room service. 3. Breakfast service The breakfast is not really have a lot of variations. However the service is take long when the food need to be filled up. Such as when the fried rice and fried noodle were finished and need to be filled up, I don't see any personnel who tried to fill and make some guests standing and waiting for the food. The stall outside (sometime it serves pancake or meatball noodle), no clear instruction whether it should be self-service or wait to be served. Some guests just staring to the stall confuse how they can get it. The dining seem lack of personnel especially on sunday and saturday, that so hard to have additional tea or coffee. I have question, why the personnel give more service to the westerner than the asian. We ask for chair at the aisle, and the personnel said can't it has been place. however, until we finished our breakfast, no one sat there while on the other hand, we saw a couple (maybe from europe or america) where given choice there they want to sit. So, I feel you appreciate westerner than asian. 4. Location Great... near BTS national stadium and has 7-11 downstairs.

Arrived early - very early but room was available - staff extremely helpful and wanted to get us in room ASAP. Obviously very used to those that have travelled far. Deborah was stand out at service and her customer attention, she took us to the lounge to check in and asked if she could assist with anything over our stay. Got maps and answered questions on the area.

It was very good overall. Very freindly and helpful staff. We had breakfast every morning over our stay and it was good most days. Food was cold at the begining of the morning but was better later in the day. Buffet wasnt topped as often as was needed - lots of times items were out. Room service was very good. We loved the pool and the pool bar spent every afternoon/night there. Overal we left very happy, would definately come back and stay when in Bangkok

Good service and nice room

Hotel is right beside National Stadium BTS, very convenient and accessible to different parts of Bangkok (MBK is just opposite the hotel). There is a 7-11 outlet at Ibis hotel (via a connecting lobby) which is great for quick snack options. The room service for food is 24 hours so it is awesome for those hungry tummies in the late night. Overall, we had a great stay at Mercure and we will come back to stay again.