Hotel - Mercure Bangkok Siam
Mercure Hotel Mercure Hotel

Mercure Bangkok Siam

4.5/5 2,495 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SURVANABHUMI INTL
  • Languages spoken at the hotel
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Our rooms

All rooms feature modern décor with a local Thai touch, free WiFi, in-room safe, minibar and LCD TV for your comfort and convenience.Our Executive rooms are located on the 25th and 28th floors with great views. All rooms include coffee machine and additional Privilege Club amenities and access to Club Lounge with complimentary snacks and beverages all day

  • 189 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • TV Bouquet beIN Sports
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 4,382 reviews

Our guest reviews for Mercure Bangkok Siam

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,495 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 13/08/2018 TripAdvisor review
« Good stay »

Very Nice place ti star close to the sky train and boat taxi , good breakfast, nice rooms with good beds, swimming pool on the roof top with an impressive view on the sunset. Easy for shopping. We recommend it😉

W. P. C. Families - 04/08/2018 AccorHotels certified review
« Extremely Happy »

Extremely satisfied with the service and facilities provided but notice due to wear n tear repair to the toilets workmanship is rather rough

Our hotel has responded to the review
Our hotel has responded to the review

Dear valuable guest, It is very pleasant to read that you had an overall good experience with us ! Thank you for highlighting our convenient location with walking distance from the main shopping center. Your wonderful compliments toward our team are greatly appreciated by us all as with aim to provide the best to our customer to ensure them a great experience. If you have spare time, may I ask you please to share you recent experience on TripAdvisor by clicking on the following link : http://bit.ly/14MmHIP Thank you again for your great feedback and we all look forward to welcome you again soon. Warm regards, Sebastien Salmon General Manager

L. Families - 03/08/2018 AccorHotels certified review
« Good Location »

Good services

Our hotel has responded to the review
Our hotel has responded to the review

Dear L., It is our greatest pleasure to read about your amazing stay at the Mercure Bangkok Siam hotel. Your kind compliment are appreciated by us all, and we are very pleased to read about your overall good experience. We would very much appreciated you to share your great experience with us on our TripAdvisor page by clicking on the following link : feedback, simply follow the link: http://bit.ly/14MmHIP Once again, we were so delighted to host you at the Mercure Bangkok Siam, and with the team we all look forward to welcome you back again soon for your next trip in Bangkok. Warmest regards, Sebastien Salmon General Manager

Adam Couples - 01/08/2018 AccorHotels certified review
« Fantastic hotel »

Everything was great no complains

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam, It is our greatest pleasure to read about your amazing stay at the Mercure Bangkok Siam hotel. Your kind compliment are appreciated by us all, and we are very pleased to read about your overall good experience. We would very much appreciated you to share your great experience with us on our TripAdvisor page by clicking on the following link : feedback, simply follow the link: http://bit.ly/14MmHIP Once again, we were so delighted to host you at the Mercure Bangkok Siam, and with the team we all look forward to welcome you back again soon for your next trip in Bangkok. Warmest regards, Sebastien Salmon General Manager

Patricia J. B. Families - 31/07/2018 AccorHotels certified review
« Great stay in Siam »

Stayed here for 1 night. Upon arrival we were provided with welcome drinks as Accor member. The check-in was fast, and we were lucky that our room got upgraded to privilege room. Our room had a great view of the city. The location of the hotel is great, near to BTS station and various malls such as MBK. There's also a 7-11 downstairs. The breakfast options are quite limited, but filling nonetheless. Overall, this hotel is a great option to stay in Siam area. I would definitely come back here for longer stay next time.

Iliyan M. Solo - 31/07/2018 AccorHotels certified review
« Excellent hotel »

I'm satisfied by all services and the staff of the hotel.

Adam S. Couples - 30/07/2018 AccorHotels certified review
« Convenient and Accommodating »

Very convenient location and everything was easy. The staff, especially the Pool Bar staff really made our experience at the hotel even better.

Torq B. Solo - 29/07/2018 AccorHotels certified review
« Disappointed. »

I have stayed at Bangkok Mercure three times now. When I arrived I was given a cold reception and I was told, among other things, that I had to pay 1000THB as a 'deposit' on the room. I have stayed at Bangkok Mercure three times now. This is the first time I was asked for a 'deposit'. When I protested this I was told by the receptionist to wait. She rang her manager who told her that I would be 'charged for the things I break and use as it happens'. I was treated like a criminal.. Whenever I went to the desk to ask questions about things I was greeted with the same mistrust and suspicion. When I left, I left the room tidy and everything switched off/ in its rightful place. I spoke to housekeeping staff that were a few doors away from my room. When I checked out at the reception desk I was told to wait for confirmation from housekeeping that my room was in fact in order. I had to wait a long time as those around me stopped serving other customers and remained hanging on their walkie-talkies, all eyes on me. This went on for a long time before finally I was told that I was allowed to go. At no time during my stay was any help with heavy luggage or orientation or information offered to me. I was treated like a criminal under suspicion and I have no idea what can merit such an attitude being taken. I previously would have recommended the Bangkok Siam Mercure but no more..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Warmest greetings from Mercure Bangkok Siam I appreciate you taking the time to share your unfortunate recent experience with us. I was very concerned to read about the inconvenience experienced from the check in to the checkout process; it appears that serious missteps from our side occurred affected your experience with us. Please allow me to express my sincerest apologies as what you have experience is definitely not reflected our brand standard service. We always listen to our customers and try to take appropriate steps to further enhance the guests’ experience. I have raised up your experience to the Front Office Manager for further investigation and for improvement of our service. Again, I appreciate your comment and I am confident that based on your valuable feedback, we will continue to make positive changes to be able to provide a great service experience to our guest. This regrettable incidents are definitely not reflecting our brand standard service, and I sincerely wish to regain your confidence in our service . We would be very pleased to host you for your future visit in Bangkok and firmly demonstrate to you our impeccable service. Sincerely, Sebastien Salmon General Manager

Yq Business - 27/07/2018 AccorHotels certified review
« Good location for BTS and malls »

Stayed few times for business trip. Convenient location for BTS Station and malls. Will choose again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yq, Thank you very much for your lovely review and for choosing to stay with us for your business Trip. I am delighted to read that your stay was very comfortable stay and that you found the location at your very convenience. May I ask you if you have a spare moment, we always appreciate an honest review on TripAdvisor; to submit your feedback, simply follow the link: http://bit.ly/14MmHIP Again, thank you for taking time for sharing your feedback and I very much look forward to continue to welcome you back to the Mercure Bangkok Siam. Sebastien Salmon General Manager

630cherie Couples - 23/07/2018 TripAdvisor review
« 5 Days in BKK »

This was our first time staying at the hotel. Location was convenient and room was comfy and basic toiletries were replenished daily. It will be better if the room lights are brighter though they had reading lights which are good enough! Be sure to go early for breakfast since it is shared between ibis guests. Staff are helpful and we had enjoyed the stay! :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear 630cherie, Thank you very much for your generous comments regarding your recent stay at the Mercure Bangkok Siam It is our greatest pleasure to receive positive feedback from our guest. Your kind words with the helpfulness of the staff and the comfort of the rooms are highly appreciated. I have noticed your unfortunate room and breakfast experience ; and I do sincerely regret that we failed to meet your expectations in this area. All along, we have been relentless in improving the quality of our services, and have shared your comment to the concerned departments for immediate action. I believe that this feedback will bring great encouragement to all of our employees. Again, thank you for sharing your experience with us and it will be our pleasure to welcome you back again for your future next visit in Bangkok. Yours sincerely, Sebastien Salmon General Manager

Business - 09/07/2018 TripAdvisor review
« Business trip »

I always stay at this hotel when I've business trip. It is very convenience. It's the center of Bangkok, when you get off from BTS sky train you can reach the hotel. Most of the staffs are very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Betty_HK_BA, Thank you very much for sharing your thoughtful comments of your recent stay with us at Mercure Bangkok Siam. We are delighted to know your time here was such an enjoyable and comfortable one, and that all was to your liking again. Your kind words about your experience have been shared with our teams. Thank you once again for your feedback and please do let me know if I may personally assist with anything for your future visit. We look forward to your next stay with us! Best Regards, Sebastien Salmon General Manager

Greg P Family - 03/07/2018 TripAdvisor review
« Fantastic Location »

This was a very good choice for the end of our time in Thailand after staying in other Hotels. Located right next to the BTS train station and MKR Shopping Center. The bed and room were very comfy. The service and warm reception from Fon, Noon, May and Mai was very welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg P, It is very pleasant to read that you had an overall good experience with us ! Thank you for highlighting our Fantastic location of the Mercure Bangkok Siam which is indeed located in the heart of Bangkok City. The hotel is surrounded by several famous shopping mall and very easy to access by public transportation. I am also delighted to read that our team at the Lounge warm welcomed you and made you feel at home.Your wonderful compliments toward our team are greatly appreciated by us all as with aim to provide the best to our customer to ensure them a great experience. Thank you again for posting your great review on TripAdvisor community and we all look forward to welcome you again soon. Warm regards, Sebastien Salmon General Manager

RB v Business - 02/07/2018 TripAdvisor review
« Very nice place with disappointments »

Excellent hotel layout, very nice room, good facilities and staff is superb. But then there is the TV, with two (dual) cheap almost unusable remotes, cumbersome operation, a crazy number of useless channels, and no available channels for the business professionals, such as BBC World. Really, since when is Mercure only for the leisure seekers? And then there is that nasty blue light on the control box of the TV that shines directly in your eyes all night long. I don't understand why you spoil an excellent room (5 star) with such inferior fittings (0 star)?

Our hotel has responded to the review
Our hotel has responded to the review

Dear RB v, Warmest greetings from the Mercure Bangkok Siam and thank you for taking the time to share your experience. I appreciate your thoughtful feedback and was very concerned to read about the inconvenience that occurred during your visit. I have raised your review up to the concerned department to find the best solution; I regret that the service and facilities of the room did not meet your expectations. We always listen to our customers and try to take appropriate steps to further enhance the guests’ experiences. Please accept my sincerest apologies for these unfortunate issues faced as it has truly impact your experience. Your sincere review is appreciated by us all as an is as well very constructive for all the teams. I look forward to welcome you back to demonstrate our improvement and enhance how feedback from guest are. Kind regards, Sebastien Salmon General Manager

Couples - 01/07/2018 TripAdvisor review
« Great Hotel »

My first stay at Mercure Siam Bangkok. Location was great. Easy access from Suvarnabhumi International Airport One stop from Siam BTS. And its walking distance to Siam Paragon for those who prefer to walk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 588tanl, Thank you for your great score and for taking the time to share your experience at the Mercure Bangkok Siam I am very happy to learn about your entire satisfaction with our service and very pleased that your found the strategic location at your convenience. All along, we have been relentless in improving the quality of our services, and I believe that this feedback will bring great encouragement to all of our employees. Again, thank you for your very positive review and I sincerely hope that your next visit will be as pleasant as the previous one. Yours sincerely, Sebastien Salmon General Manager

Business - 24/06/2018 TripAdvisor review
« Good as usual »

Pick this hotel for convenience of the location. Close to the BTS, close to wide selection of food choices and close to my place of meeting. With all these factors, I can't ask for more. With the familiarity of quality standard with Accor Hotels, it makes my business trips easier.

Our hotel has responded to the review
Our hotel has responded to the review

Dear gus_heng_sg, It is very pleasant to read that you had an overall good experience with us again ! Thank your returning and for highlighting our convenient location with walking distance from the main shopping center and also easy to access by the public transportation. I delighted to read that our service and facilities definitely make your business trips easier. Your great review has been shared among the team and are appreciated by us all. Your feedback are very important to us as we aim to provide the best to our customer to ensure them a great experience. Thank you again for posting a thoughtful review on TripAdvisor community and we all look forward to welcome you again soon. Yours Sincerely, Sebastien Salmon General Manager

Josephine L Family - 08/06/2018 TripAdvisor review
« Never fail to go beyond their service »

Always my first choice to stay in Bangkok. Great location and very friendly staff. Rooms were spacious and clean. We had 5 executive rooms, of which, we had requested 2 pairs of rooms to be connecting. Reservation desk obliged and even had all 5 rooms on the same floor, which was to our delight ! Executive lounge never fail to disappoint us whenever we pop by for breakfast, afternoon snacks, happy hours or simply eating the street food that we bought at the lounge. Special thanks to the ladies drom Executive Lounge for their ever patience and professionalism. Miss May , Miss Fon and Miss Noon . Also would like to thank the Guest Relations Manager Miss Deborah for giving our children a special afternoon class of mocktails and cocktail mixing! She went beyond our request of recommending a cocktail to mixmix during Happy Hours at the Executive lounge. She brought the children out to the garden for mint leaves plucking since it was one of the main ingredients. Our children enjoyed it very much. Thank you! Will definitely return back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Josephine L, What a wonderful review, thank you very much for telling us about your family experience at the Mercure Bangkok Siam. I am so delighted to learn about how our team ensure you to have a memorable stay from the allocate rooms on the same floor to the very private and special mocktail cocktail class for your children. I am thrilled that your experience was a unique one and that our team did not failed to go beyond their service. I have personally addressed your amazing compliment to all the staff concerned, I am fortunate to have such a attentiveness team . It would be our greatest pleasure to welcome you back again for another memorable stay; thank you again for your very kind words. See you soon! Sebastien Salmon General Manager

Vincent W. Business - 05/06/2018 AccorHotels certified review
« Great Stay »

The staff were friendly and helpful, especially those at the executive lounge. Wonderful experience stay in this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Vincent, It is our greatest pleasure to read about your amazing stay at the Mercure Bangkok Siam hotel. Your kind compliment are appreciated by us all, and we are very pleased to read about your overall good experience. We would very much appreciated you to share your great experience with us on our TripAdvisor page by clicking on the following link : feedback, simply follow the link: http://bit.ly/14MmHIP Once again, we were so delighted to host you at the Mercure Bangkok Siam, and with the team we all look forward to welcome you back again soon for your next trip in Bangkok. Warmest regards, Sebastien Salmon General Manager

Warayut R. Couples - 31/05/2018 AccorHotels certified review
« Great hotel. Great location. Friendly and professional staffs »

All staff are very friendly, experience and professional. We got upgraded to privilege executive room which located on level 25. Room is specious, nice and clean. Great location to main shopping areas.

G. Y. Business - 29/05/2018 AccorHotels certified review
« Ok stay »

Comfortable stay, clean room

Our hotel has responded to the review
Our hotel has responded to the review

Dear G. Y., It is our greatest pleasure to read about your amazing stay at the Mercure Bangkok Siam hotel. Your kind compliment are appreciated by us all, and I am so delighted to learn that your found your stay comfortable and that you enjoyed the cleanliness of our rooms. We would very much appreciated you to share your great experience with us on our TripAdvisor page by clicking on the following link : feedback, simply follow the link: http://bit.ly/14MmHIP Once again, we were so delighted to host you at the Mercure Bangkok Siam, and with the team we all look forward to welcome you back again soon for your next trip in Bangkok. Warmest regards, Sebastien Salmon General Manager

Frankie L. Couples - 29/05/2018 AccorHotels certified review
« All staffs were very nice. »

Hotel like a very high class hotel.Everything was good excepted the WiFi was very poor(alway need to re-collected. )

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frankie L., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastien Salmon General Manager

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