Mercure Bangkok Siam

Dear Jenny, We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. I am pleased to learn that you visited us many times and very happy to read your overall good experience with our service. I have also carefully paid attention to your valuable highlights regarding the service provided, I sincerely regret to failed to meet your expectations. Kindly note that I have personally shared your feedback with all the team for improvement. Guest experience is our prime concern, therefore your feedback are valuable to us. Thank you again for sharing your experience, and I hope to have the opportunity to welcome you back again soon to demonstrate our commitment in guest satisfaction. Sincerely, Sebatsien Salmon General Manager

Dear C., It is our greatest pleasure to read about your amazing stay at the Mercure Bangkok Siam hotel. I am very delighted to read about your great experience and I am also very pleased to learn that you found the location at your very convenience. Your kind compliment are appreciated by us all, and we are very pleased to read about your overall good experience. We would very much appreciated you to share your great experience with us on our TripAdvisor page by clicking on the following link : feedback, simply follow the link: http://bit.ly/14MmHIP Once again, we were so delighted to host you at the Mercure Bangkok Siam, and with the team we all look forward to welcome you back again soon for your next trip in Bangkok. Warmest regards, Sebastien Salmon General Manager

Dear valued guest , Thank you for your review and detailed feedback. We are delighted to hear that you liked many aspects of our hotel and especially the pool area and our friendly staff. Your compliment with our staff at the pool area is highly appreciated by us all. I am very fortunate to work with such a special team, so all of your wonderful comments will be shared. Thanks once again for your feedback. Meanwhile, the team and I are looking forward to welcoming you back soon. Sincerely, Sebastien Salmon General Manager

Dear valuable guest, Thank you for choosing to stay with us at the Mercure Bangkok Siam and for taking the time to share your experience by completing our Guest Satisfaction Survey. The voice of our customers is important for us in maintaining our high standards and I am pleased to read that you were happy on your recent stay with us. May I ask you if you have a spare moment, we always appreciate an honest review on TripAdvisor; to submit your feedback, simply follow the link: http://bit.ly/14MmHIP Again, thank you for taking time to share your feedback and I look forward to the next opportunity of welcoming you back to the Mercure Bangkok Siam. Kind regards, Sebastien Salmon General Manager

Dear valued guest, Thank you very much for choosing to stay at the Mercure Bangkok Siam for your stay. I am pleased to hear that during your short stay with us you enjoyed our friendly staff, however I regret that the process of check in and check out did not meet you expectations. I acknowledged that during the high season the traffic at the hotel is more intense than usual. Rest ensure that I personally brought up attention with the Front Office Manager will look into it in order to prevent similar occurrence in the future. Please accept my sincerest apologies as this unfortunate situation has affected your satisfaction. Guest satisfaction is our prime concern therefore your feedback is important to improve our service. I hope this unfortunate issue will not deter you from staying with us in the future. We look forward to welcome you back soon and demonstrate our commitment. I look forward to welcoming you back to regain the trust you put on us in the first place. Sincerely, Sebastien Salmon General Manager

Dear Li, We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. Thank you very much for your generous comments. Hearing your affirmation of our work, very happy. I will share your comments with our team. All along, we have been relentless in improving the quality of our services, and I believe that this feedback will bring great encouragement to all of our employees. In the meantime I regret to hear about the incident faced at the cafe during the whole period of stay as well as the facilities in the room. I have well taken note of your concerns and look into it deeply to improve our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regard, Sebastien Salmon General Manager

Dear Ly n., Thank you very much for taking the time to share valuable feedback . I am delighted to hear that you enjoyed many aspects of our hotel services and facilities. Guest experience is our prime concern and hearing about your overall good stay is our best reward. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I sincerely hope you will now keep our Mercure Bangkok Siam in your mind and we will have the opportunity to welcome you back soon again. Sincerely, Sebastien Salmon General Manager

Dear Kate , Thank you very much for sharing your thoughtful comments of your recent stay with us at Mercure Bangkok Siam. We are delighted to know your time here was such an enjoyable and comfortable one, and that all was to your liking. Your kind words about your experience have been shared with our teams and especially your compliment with our restaurant manager. Thank you once again for your feedback and please do let me know if I may personally assist with anything. We look forward to your next stay with us! Best Regards, Sebastien Salmon General Manager

Dear pH, Thank you very much for your lovely review and for choosing to stay with us. I was delighted to read that your stay was so enjoyable and that our outstanding services and efficiency of our team. I have personally shared your feedback to the teams, as your satisfaction is our best reward. We very much look forward to continue to exceed your expectations and that you will continue to choose to stay with us at Mercure Bangkok Siam for many more future visits to Bangkok. Warmest regards, Sebastien Salmon General Manager

Dear New Accor M., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive constructive feedback, I have carefully taken note and shared to the concerned department for improvement. Your satisfaction is our prime concern therefore your valuable feedback are valuable to us. that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again I appreciate your thoughtful review and thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Salmon General Manager

Dear Mr. T., Greetings from Mercure Bangkok Siam Hotel. Thank you very much for your feedback and we regret to learn that you were not pleased with your overall stay experience particularly with room experience and service. On behalf of entire of my team I would like to sincerely apologize for the inconvenience that occurred. I have personally addressed all the points you raised with our management team to avoid the future reoccurrences. We will put every effort into improving our service in the needed areas to that expected from the Mercure Bangkok Siam. Mr. T., you are our valuable guest and we assure you that this is an isolated incident and that the Mercure Bangkok Siam can indeed do better to accommodate you. We hope you will allow us to restore your confidence by having the opportunity to welcome you back in the near future so that we may demonstrate our commitment to serving you better. I would be very pleased to meet with you in person during your forthcoming visit. Sincerely Yours, Sebastien Salmon General Manager

Dear Mr. J., Thank you for choosing to stay with us at the Mercure Bangkok Siam and for taking the time to share your experience by completing our Guest Satisfaction Survey. The voice of our customers is important for us in maintaining our high standards and I am pleased to read that you were happy on your recent stay with us. May I ask you if you have a spare moment, we always appreciate an honest review on TripAdvisor; to submit your feedback, simply follow the link: http://bit.ly/14MmHIP Again, thank you for taking time to share your feedback and I look forward to the next opportunity of welcoming you back to the Mercure Bangkok Siam. Sincerely, Sebastien Salmon General Manager

Dear Ping Fai L., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastien Salmon General Manager

Dear Chui L. S., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive constructive feedback. I sincerely regret that to read that we failed to meet your expectations for some aspect of our service; please accept my sincerest apologies. I will share your comments with our team to ensure that this unpleasant experience will not affect your satisfaction for your futur stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastien Salmon General Manager

Dear Kerkkrai, Thank you very much for sharing your thoughtful comments of your recent stay with us at Mercure Bangkok Siam. We are delighted to know your time here was such an enjoyable and comfortable one, and that all was to your liking. Your kind words about your experience have been shared and needless to say, we are proud of our team and appreciate hearing from our clients the wonderful attention to detail they give, making our guests feel taken care of and special. Thank you once again for your feedback and please do let me know if I may personally assist with anything. We look forward to your next stay with us! Best Regards, Sebastien Salmon General Manager