Hotel - Mercure Bangkok Siam
Mercure Hotel Mercure Hotel

Mercure Bangkok Siam

4.5/5 2,625 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SURVANABHUMI INTL
  • Languages spoken at the hotel
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Our rooms

All rooms feature modern décor with a local Thai touch, free WiFi, in-room safe, minibar and LCD TV for your comfort and convenience.Our Executive rooms are located on the 25th and 28th floors with great views. All rooms include coffee machine and additional Privilege Club amenities and access to Club Lounge with complimentary snacks and beverages all day

  • 189 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 4,645 reviews

Our guest reviews for Mercure Bangkok Siam

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,625 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Gerald T. Friends - 13/12/2018 AccorHotels certified review
« Birthday n Holiday »

Very Satisfied, Good Professional Service, House Keeping in great service, Service Staff always put on their Smile and Cafe staff is awesome... Mercure hotel is amzing hotel

C. P. C. Friends - 13/12/2018 AccorHotels certified review
« Awesome view but service could be better »

I loved the view at level 28! However, the service paled in comparison to the Airport Hotel.

Anonymous Couples - 12/12/2018 AccorHotels certified review
« Service and location are very good »

Quick response to my requests. Good facilities and the location is so convenient. Will stay again when travel to Bangkok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Thank you very much for your lovely feedback and for choosing to stay with us. I was delighted to read that your stay was so enjoyable and that our quick services as well as the hotel location were convenient for you to access the city along with the full variety of shopping centres. We very much look forward to continue to exceed your expectations and that you will continue to choose to stay with us at Mercure Bangkok Siam for many more future visits to Bangkok. Sebastien Slamon General Manager

G. E. G. Couples - 11/12/2018 AccorHotels certified review

Enough Confortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Enrico, It is our greatest pleasure to read about your amazing stay at the Mercure Bangkok Siam hotel. Your kind compliment are appreciated by us all, and we are very pleased to read about your overall good experience. Once again, we were so delighted to host you at the Mercure Bangkok Siam, and with the team we all look forward to welcome you back again soon for your next trip in Bangkok. Warmest regards, Sebastien Salmon General Manager

Y. K. S. B. Solo - 11/12/2018 AccorHotels certified review
« I am very happy staying in the hotel , very convenient »

My experience was great except certain issue I encountered when I arrived on 30th Nov. I was a little early reaching the hotel..unfortunately still no rooms available and I only get the room at 2pm. The first few issue was: 1) TV - it would be good to have an instruction menu how to operate the TV and the box..it was in Chinese language and I wasn't able to select the channel that I have to get service guy to come up and guide to use the TV. Next is the programme....Not much selection to choose from which I end watching MTV channel throughout my stay. Maybe this could be improve with better channel programme ie Football channel or latest movie channel... 2) Room To Be Made Up -The next day I tag the room to have the room made up while I was away...but when I came back, I found that my towel was not change to a new one but still hanging in the bathroom..but I realised that the hotel may have recycled policy when I wasn't aware....It is not a big issue but just surprised to see the towel hanging when I came back. 3) Taxi - The day I checked out I asked the Bellman counter for assistance for a taxi to go to airport. The Bellman was very helpful and managed to get a taxi for me in just 3 to 5 mins. When the taxi back up to the lobby, he again helped me to confirm with the driver that it will be charge by meter, but after I board the taxi he on the meter and just as he just drive off the hotel entrance he started asking me where I am going and if to the Airport it will be 600 bhat and immediately he turned off the meter knowing I just have to continue with the trip....I thought the Bellman have already given the destination to the driver and to be in meter.....??? I just felt cheated which somehow left a sour taste but I cant fault the bellman or the hotel but it is just unfortunate. In general..i enjoyed my stay there and I am definitely coming back in March 2019 which am going to book my stay in a few days time. Staff are very helpful and polite which I am very happy with. Only minor stuff can be improved further but is not a problem. Your front desk staff also helped me to resolved my payment issue but giving me a temp wifi login in the lobby so as I could resolved the payment immediately which I really appreciated The room 2218 which I stayed was cozy and nice. Hope the comments helps

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., I would like first to thank you for taking the time to share about your recent experience at the Mercure Bangkok Siam. Your detailed and constructive feedback are appreciated by us all, I have carefully notice the unfortunate issue faced with the TV, the bath linen and the taxi experience and shared your comment among the Management team. We always listen to our customers and try to take appropriate steps to further enhance the guests’ experiences. Please accept my sincerest apologies for these unfortunate issues. Thank you again for your contribution towards our improvement and we look forward of welcoming you again to demonstrate our commitment in guest experience. Best regards, Sebastien Salmon General Manager

Nik Z. Families - 10/12/2018 AccorHotels certified review
« Good »

This hotel is all about location, other than that, nothing out of the ordinary

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastien Salmon General Manager

Nani Friends - 10/12/2018 AccorHotels certified review
« It was ok »

Wifi in rooms really bad nt picking up reception

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to hear that your WIFI experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastien Salmon General Manager

Ivan Families - 10/12/2018 AccorHotels certified review
« Great service , nice and comfortable room. »

Convenient and easily accessible to shopping areas and train stations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastien Salmon General Manager

B. Families - 10/12/2018 AccorHotels certified review
« B. »

Good stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. yBoules, Thank you for choosing to stay with us at the Mercure Bangkok Siam and for taking the time to share your experience by completing our Guest Satisfaction Survey. The voice of our customers is important for us in maintaining our high standards and I am pleased to read that you were happy on your recent stay with us. May I ask you if you have a spare moment, we always appreciate an honest review on TripAdvisor; to submit your feedback, simply follow the link: http://bit.ly/14MmHIP Again, thank you for taking time to share your feedback and I look forward to the next opportunity of welcoming you back to the Mercure Bangkok Siam. Sincerely, Sebastien Salmon General Manager

Peretta A. Couples - 10/12/2018 AccorHotels certified review

We love the stay at this beautiful hotel. The staff members are extremely friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastien Salmon General Manager

Renee Families - 10/12/2018 AccorHotels certified review
« Fairly impersonal but adequate facilities »

The hotel is well equiped and there was no problem with the facilities. I thought though, that there could be more personality....we hardly saw staff most of the day. At breakfast, everyone was just harassed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. T., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to hear that some of your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastien Salmon General Manager

Anonymous Couples - 09/12/2018 AccorHotels certified review
« All your needs satisfied »

Perfect location and superb breakfast. Staff are courteous and helpful. Room is a good size with everything you need. The 711 on the ground floor is very convenient. I want to try the pool, gym and bar service when I return to Bangkok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., Thank you for choosing to stay with us at the Mercure Bangkok Siam and for taking the time to share your experience by completing our Guest Satisfaction Survey. The voice of our customers is important for us in maintaining our high standards and I am pleased to read that you were happy on your recent stay with us. May I ask you if you have a spare moment, we always appreciate an honest review on TripAdvisor; to submit your feedback, simply follow the link: http://bit.ly/14MmHIP Again, thank you for taking time to share your feedback and I look forward to the next opportunity of welcoming you back to the Mercure Bangkok Siam. Sincerely, Sebastien Salmon General Manager

Mr T. K. W. Couples - 09/12/2018 AccorHotels certified review
« Satisfactory, but not in line with previous Mercure hotel stays »

In general fine. However, during my stays at previous Mercure hotels (in other countries), it has been typical that room slippers and toothbrush kits are provided without having to ask the front desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that some of your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastien Salmon General Manager

Leo T. C. Families - 07/12/2018 AccorHotels certified review

overall stay pleasant. staff very attentive. room 2405 mattress too soft and shower water pressure low.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Value Guest, We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastien Salmon General Manager

Anonymous Couples - 06/12/2018 AccorHotels certified review

Check in was fast but there was one day where our room was not made up. When we arrived in the evening, our room was not cleaned. We had to ask for fresh towels

Our hotel has responded to the review
Our hotel has responded to the review

Dear valuable guest, Thank you very much for letting us know about your recent visit at the Mercure Bangkok Siam. I am pleased to read that your enjoyed the efficiency of our front office service, however I regret to learn about the unfortunate incident experienced during your visit. I have personally shared your feedback with the Housekeeping Manager for further investigation and improvement to prevent from similar concern in the future. This feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Sebastien Salmon General Manager

I. Z. Families - 06/12/2018 AccorHotels certified review
« Satisfied »

The hotel staff are very helpful & friendly. The hotel itself is clean & cosy. Accessible to everything, e.g malls, convenient store (7-11), BTS. They even went the extra mile to prepare a birthday cake for my husband without having me to request for it. They have made our stay as a family a memorable one!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Z., Thank you for choosing to stay with us at the Mercure Bangkok Siam and for taking the time to share your experience by completing our Guest Satisfaction Survey. The voice of our customers is important for us in maintaining our high standards and I am pleased to read that you were happy on your recent stay with us. May I ask you if you have a spare moment, we always appreciate an honest review on TripAdvisor; to submit your feedback, simply follow the link: http://bit.ly/14MmHIP Again, thank you for taking time to share your feedback and I look forward to the next opportunity of welcoming you back to the Mercure Bangkok Siam. Sincerely, Sebastien Salmon General Manager

Scott Couples - 06/12/2018 AccorHotels certified review
« Lovely motel. »

This was our second time at the Mercure. I chose it as a stopover for two nights based on our excellent experience four years ago. The staff again were first class as was the motel. The inclusion of the 7-11 where the ibis restaurant used to be was very useful. The only downside which is not your fault in any way was the amount of stairs we had to climb to go the the shopping precinct. My knees are not getting any younger . But like said this is not the motels problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott, It was very pleasant to have you with us again ! We very much appreciate your wonderful feedback regarding your recent stay with us. Nothing is more valuable than the well being of our guest and we constantly strive to provide a outstanding service to maintain the quality our services, and I believe that this feedback will bring great encouragement to all of our employees. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Sebastien Salmon General Manager

Anonymous Families - 05/12/2018 AccorHotels certified review
« The only advantage of this hotel is the proximity to BTS station and shopping centres at Siam »

Our overall experience in this hotel is not satisfied. The room is small and dark. The extra bed is just the sofa with bed linen on it. Therefore, the extra bed is hard and uncomfortable to sleep on it. Moreover, the pillows were probably the most uncomfortable one that I have ever used. The pillows were uneven. No matter how we slept on it, there were somethings hard extended from the pillow which made either our head or neck hurt. On the other hand, we got bite on the bed. Besides, slippers and toothbrush were not provided in the room. We need to request it. This was inconvenience. In short, we would not consider staying in this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valuable guest, Thank you for taking the time to share your recent experience at the Mercure Bangkok Siam. I was concerned with your room experience, I have well taken note of the unfortunate bed incident and have addressed your feedback to the House keeping Manager for immediate action. I can guarantee that what you have experienced is an isolated case and does not reflect our brand standard. In the same time I was surprisdl to read your disappointment with our bedding ; indeed, we usually receive praises from our guest regarding the quality and comfort of our beds. Thus I acknowledge that our service regret that our service did not meet your expectations, so I would appreciate your kind your forgiveness in this regard. Your experience has served as a case study for our team in the effectiveness of their performance. I can grantee that there is nothing more valuable than our guest’s satisfaction, therefore your feedback is precious to us; we value our customers and understand how important it is to offer exceptional service. Once again, thank you for your comment and I do hope that in spite of the unfortunate issues, we will have the pleasure of welcoming you back to demonstrate our service improvement in guest experience. Sincerely yours, Sebastien Salmon General Manager

Mohamad F. C. Families - 04/12/2018 AccorHotels certified review

Nice time but room need to be cleaned up properly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that some of your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastien Salmon General Manager

K. S. N. Families - 04/12/2018 AccorHotels certified review

Nice staff, clean room, fantastic location. Plus an unexpected birthday cake for my wife!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for choosing to stay with us at the Mercure Bangkok Siam and for taking the time to share your experience by completing our Guest Satisfaction Survey. The voice of our customers is important for us in maintaining our high standards and I am pleased to read that you were happy on your recent stay with us. May I ask you if you have a spare moment, we always appreciate an honest review on TripAdvisor; to submit your feedback, simply follow the link: http://bit.ly/14MmHIP Again, thank you for taking time to share your feedback and I look forward to the next opportunity of welcoming you back to the Mercure Bangkok Siam. Sincerely, Sebastien Salmon General Manager

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