Hotel - Mercure Bangkok Siam
Mercure Hotel Mercure Hotel

Mercure Bangkok Siam

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4.5/5 2,401 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SURVANABHUMI INTL
  • Languages spoken at the hotel
    • English
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All rooms feature modern décor with a local Thai touch, free WiFi, in-room safe, minibar and LCD TV for your comfort and convenience.Our Executive rooms are located on the 25th and 28th floors with great views. All rooms include coffee machine and additional Privilege Club amenities and access to Club lounge with complimentary snacks and beverages all day

  • 189 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Crib on request
    • Computer
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 4,331 reviews

Our guest reviews for Mercure Bangkok Siam

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,401 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
TripAdvisor review
Solo travel - 23/05/2018
« Great location and mins walk to main shopping malls »

Stayed at this hotel and was glad that the location was within walking distance to mbk and Siam paragon. Furthermore, the hotel is right in front of national stadium BTS which was perfect for traveling to other places! The hotel service was great and the room was spacious. Down side the room is dark at night and the breakfast was crowded and had to wait for your table as they share the dining area with ibis hotel. Still overall a fabulous stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roy G, Thank you for your review and for sharing your detailed feedback. We are delighted to hear that you liked many aspects of our hotel ranging from the very convenient location with walking distance from the main shopping mall, the spacious room and the great service. Thank you for your extended comments to our staff; The best part about our hotel is our people; I am so very fortunate to work with such a special team, so all of your wonderful comments will be shared. I regret to learn about the annoyance from your breakfast experience, I acknowledge and took note of your thoughtful highlight. This concern is discussed among the management team to find the appropriate solution to prevent from similar occurrence in the future. In spite of it I appreciate that you had a pleasant stay at the Mercure Bangkok Siam, once again thanks you for your feedback. Meanwhile, the team and I are looking forward to welcoming you back soon. Sincerely, Sebastien Salmon General Manager

TripAdvisor review
Business - 20/05/2018
« Gym »

It is too late to open Gym at 7:00 for business parson. and staff to open door lock do not come even 7:00. Needed to down to lobby for request. Unfortunately drain of shower room jammed. Other hand, Location is perfect and Convenience Store in same bldg is nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear tofu1970, Thank you very much for taking the time to share your recent experience at the Mercure Bangkok Siam. It is very pleasant to learn about your thoughtful feedback for our improvement, I sincerely regret to learn that you have encounter issues regarding our Gym on the rooftop. I have carefully taken note of your valuable information and informed the concerned department accordingly. Please accept my sincerest apologies, we truly consider our guest feedback and need to improve our service. In spite of it I am happy that you enjoyed the perfect location and the proximity and easy access to the shopping mall. I look forward to welcome you back again and demonstrate our commitment in guest satisfaction. Warm regards, Sebastien Salmon General Manager

AccorHotels certified review
O. Business - 18/05/2018
« . »

Could have been better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive your thoughtful feedback. I am sincerely sorry to learn that we failed in some aspect of our service especially in your breakfast experience. As we did not meet your overall expectations, please accept my sincerest apologies, I have addressed you feedback to all the teams for immediate for consideration and improvement of our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Sebastien Salmon General Manager

AccorHotels certified review
Rafendi D. Business - 18/05/2018
« Clean and eazy business and leisure trip with helpfull staf »

Eazy and simple c.i. in using accor club card, supported by helpfull receptionIst desk. Good quality and variety of food and drinks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RafendiDjamin, It is our greatest pleasure to read about your amazing stay at the Mercure Bangkok Siam hotel. I am very thrilled to read about the great service provided by our front desk team during your stay. Your kind compliment with the quality and variety of food are appreciated by us all, and we are very pleased to read about your overall good experience. We would very much appreciated you to share your great experience with us on our TripAdvisor page by clicking on the following link : feedback, simply follow the link: http://bit.ly/14MmHIP Once again, we were so delighted to host you at the Mercure Bangkok Siam, and with the team we all look forward to welcome you back again soon for your next trip in Bangkok. Warmest regards, Sebastien Salmon General Manager

AccorHotels certified review
Bret B. Solo - 17/05/2018
« Extremely satisfying »

Great staff all professional and acted like you very important. I was very impressed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bret, We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. What a very wonderful feedback, I am very delighted to read about your extreme satisfaction with our service. Nothing is more valuable to us than hearing that we succeed in making you feel special during your stay. I have addressed your very kind compliment to our teams. It is an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your fabulous experience, and we look forward to welcome you back soon. Warm regards, Sebastien Salmon General Manager

AccorHotels certified review
Jenny Couples - 16/05/2018
« Good location »

I have been stay at Mercure Bangkok siam many time Hotel is good location and member can check in early but The service not really good then before. Breakfast is not many choice and have to waiting for tables.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenny, We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. I am pleased to learn that you visited us many times and very happy to read your overall good experience with our service. I have also carefully paid attention to your valuable highlights regarding the service provided, I sincerely regret to failed to meet your expectations. Kindly note that I have personally shared your feedback with all the team for improvement. Guest experience is our prime concern, therefore your feedback are valuable to us. Thank you again for sharing your experience, and I hope to have the opportunity to welcome you back again soon to demonstrate our commitment in guest satisfaction. Sincerely, Sebatsien Salmon General Manager

AccorHotels certified review
C. Friends - 15/05/2018
« C. »

Great experience in staying, very convenient location

Our hotel has responded to the review
Our hotel has responded to the review

Dear C., It is our greatest pleasure to read about your amazing stay at the Mercure Bangkok Siam hotel. I am very delighted to read about your great experience and I am also very pleased to learn that you found the location at your very convenience. Your kind compliment are appreciated by us all, and we are very pleased to read about your overall good experience. We would very much appreciated you to share your great experience with us on our TripAdvisor page by clicking on the following link : feedback, simply follow the link: http://bit.ly/14MmHIP Once again, we were so delighted to host you at the Mercure Bangkok Siam, and with the team we all look forward to welcome you back again soon for your next trip in Bangkok. Warmest regards, Sebastien Salmon General Manager

AccorHotels certified review
Anonymous Couples - 14/05/2018

Offering in area pool including promotion and class zumba very very good staff in a pool very kindness forget the name?

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest , Thank you for your review and detailed feedback. We are delighted to hear that you liked many aspects of our hotel and especially the pool area and our friendly staff. Your compliment with our staff at the pool area is highly appreciated by us all. I am very fortunate to work with such a special team, so all of your wonderful comments will be shared. Thanks once again for your feedback. Meanwhile, the team and I are looking forward to welcoming you back soon. Sincerely, Sebastien Salmon General Manager

AccorHotels certified review
Anonymous Couples - 13/05/2018
« very good hotel in great location »

We really enjoyed our short one night stay. The staff were friendly and helpful and room had everything you need. Pool was very inviting and happy hour at the pool bar between 3-6pm was great value. On minor criticism was the temperature of the food at breakfast and fact staff at the privalege lounge were a few minutes late in getting drinks out for the cocktail hour.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valuable guest, Thank you for choosing to stay with us at the Mercure Bangkok Siam and for taking the time to share your experience by completing our Guest Satisfaction Survey. The voice of our customers is important for us in maintaining our high standards and I am pleased to read that you were happy on your recent stay with us. May I ask you if you have a spare moment, we always appreciate an honest review on TripAdvisor; to submit your feedback, simply follow the link: http://bit.ly/14MmHIP Again, thank you for taking time to share your feedback and I look forward to the next opportunity of welcoming you back to the Mercure Bangkok Siam. Kind regards, Sebastien Salmon General Manager

AccorHotels certified review
Anonymous Couples - 13/05/2018
« Short staying at siam »

Friendly staffs but long time for queue check-in and check out. Lot of tourists here, at night people jam at constant shop and lift on the ground floor. We almost missing and late for the meeting due to long queue for check out time. Hope next time if we come to stay here, will be better

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Thank you very much for choosing to stay at the Mercure Bangkok Siam for your stay. I am pleased to hear that during your short stay with us you enjoyed our friendly staff, however I regret that the process of check in and check out did not meet you expectations. I acknowledged that during the high season the traffic at the hotel is more intense than usual. Rest ensure that I personally brought up attention with the Front Office Manager will look into it in order to prevent similar occurrence in the future. Please accept my sincerest apologies as this unfortunate situation has affected your satisfaction. Guest satisfaction is our prime concern therefore your feedback is important to improve our service. I hope this unfortunate issue will not deter you from staying with us in the future. We look forward to welcome you back soon and demonstrate our commitment. I look forward to welcoming you back to regain the trust you put on us in the first place. Sincerely, Sebastien Salmon General Manager

AccorHotels certified review
Li Families - 13/05/2018

Clean, room has good level oc noise cancellation, nice pool, free internet surfing and printing service near the reception, different food selection in the cafe. Downside: hairdryer is really bad quality and noisy. Recommend replacenent. Everyday it took some waiting for cafe waitress to sit us during our five day stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Li, We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. Thank you very much for your generous comments. Hearing your affirmation of our work, very happy. I will share your comments with our team. All along, we have been relentless in improving the quality of our services, and I believe that this feedback will bring great encouragement to all of our employees. In the meantime I regret to hear about the incident faced at the cafe during the whole period of stay as well as the facilities in the room. I have well taken note of your concerns and look into it deeply to improve our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regard, Sebastien Salmon General Manager

AccorHotels certified review
Ly N. Solo - 13/05/2018
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ly n., Thank you very much for taking the time to share valuable feedback . I am delighted to hear that you enjoyed many aspects of our hotel services and facilities. Guest experience is our prime concern and hearing about your overall good stay is our best reward. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I sincerely hope you will now keep our Mercure Bangkok Siam in your mind and we will have the opportunity to welcome you back soon again. Sincerely, Sebastien Salmon General Manager

AccorHotels certified review
Kate Solo - 11/05/2018
« Friendly pleasant stay »

The staff were very welcoming and friendly and willing to help. The restaurant manager was particularly charming and welcoming. Very enjoyable stay. Would definitely come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kate , Thank you very much for sharing your thoughtful comments of your recent stay with us at Mercure Bangkok Siam. We are delighted to know your time here was such an enjoyable and comfortable one, and that all was to your liking. Your kind words about your experience have been shared with our teams and especially your compliment with our restaurant manager. Thank you once again for your feedback and please do let me know if I may personally assist with anything. We look forward to your next stay with us! Best Regards, Sebastien Salmon General Manager

AccorHotels certified review
Ph Families - 10/05/2018
« Excellent stay in Bangkok »

I came down to Bangkok with parents and decided to stay with Mercure Bangkok Siam due to its convenience to the BTS station. Concierge staff is very efficient in processing for check-in and the extra bed is ready upon arrival. Plus, welcome drink is provided at the lounge with a group of staff greeting us upon arrival. The view of Bangkok is magnificent, especially during sunset time. Housekeeping staff is pretty fast in providing the extra pillows that I have requested. Dessert at lounge is really good, but finger food & breakfast are nothing to shout. Overall experience with Mercure has been above satisfaction.

Our hotel has responded to the review
Our hotel has responded to the review

Dear pH, Thank you very much for your lovely review and for choosing to stay with us. I was delighted to read that your stay was so enjoyable and that our outstanding services and efficiency of our team. I have personally shared your feedback to the teams, as your satisfaction is our best reward. We very much look forward to continue to exceed your expectations and that you will continue to choose to stay with us at Mercure Bangkok Siam for many more future visits to Bangkok. Warmest regards, Sebastien Salmon General Manager

AccorHotels certified review
New A. M. Friends - 09/05/2018
« Pleasant Stay overall »

It was a pleasant stay overall and would definitely come back. But breakfast area could have been a little bigger to accommodate guests and less waiting time. Food was ok, but needed more flavours to some of the dishes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear New Accor M., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive constructive feedback, I have carefully taken note and shared to the concerned department for improvement. Your satisfaction is our prime concern therefore your valuable feedback are valuable to us. that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again I appreciate your thoughtful review and thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Salmon General Manager

AccorHotels certified review
Lmst Friends - 08/05/2018
« Room 2301 AC was leaking and water all over the room - had to be mopped 4 times in our 2 night- stay »

#1 we were confirmed in Ibis but no room were available so we were transferred to Mercure. #2 ibis manager initially advised that we will stay 1 night in Mercure and we go back to ibis for the 2nd night. but we complained as that's too much hassle on our part.. so she acceded. #3 our AC room was leaking and there was water all over. it was also disturbing in the evening as the sound of the water dripping disturbed our sleep. #4 when we requested for a late check out to sleep some more, the supervisor told us until 1pm. we requested until 4pm but she said we will be charged for half day use. I complained about the AC and asked for 3pm.. she said until 2pm and i asked to see the manager. then she phoned the manager and they gave us until 3pm. #5 the breakfast spread was very limited and to be honest, one of the least favorite hotel breakfast I have been to. and I've stayed in over hundreds of hotels in at least 50 cities I visited. #6 best hotel feature - location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Greetings from Mercure Bangkok Siam Hotel. Thank you very much for your feedback and we regret to learn that you were not pleased with your overall stay experience particularly with room experience and service. On behalf of entire of my team I would like to sincerely apologize for the inconvenience that occurred. I have personally addressed all the points you raised with our management team to avoid the future reoccurrences. We will put every effort into improving our service in the needed areas to that expected from the Mercure Bangkok Siam. Mr. T., you are our valuable guest and we assure you that this is an isolated incident and that the Mercure Bangkok Siam can indeed do better to accommodate you. We hope you will allow us to restore your confidence by having the opportunity to welcome you back in the near future so that we may demonstrate our commitment to serving you better. I would be very pleased to meet with you in person during your forthcoming visit. Sincerely Yours, Sebastien Salmon General Manager

AccorHotels certified review
Anonymous Families - 07/05/2018
« Good stay »

Good room condition and friendly staffs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for choosing to stay with us at the Mercure Bangkok Siam and for taking the time to share your experience by completing our Guest Satisfaction Survey. The voice of our customers is important for us in maintaining our high standards and I am pleased to read that you were happy on your recent stay with us. May I ask you if you have a spare moment, we always appreciate an honest review on TripAdvisor; to submit your feedback, simply follow the link: http://bit.ly/14MmHIP Again, thank you for taking time to share your feedback and I look forward to the next opportunity of welcoming you back to the Mercure Bangkok Siam. Sincerely, Sebastien Salmon General Manager

AccorHotels certified review
Jerry L. Couples - 07/05/2018
« Easy and enjoyable hotel »

Very close to BTS, clean and enjoyable hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ping Fai L., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastien Salmon General Manager

AccorHotels certified review
Chui L. Friends - 05/05/2018
« Clean and basic hotel. »

Clean and basic hotel. To make it better, please make available toothbrush, bedroom slippers, umbrella and more English channels for TV.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chui L. S., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive constructive feedback. I sincerely regret that to read that we failed to meet your expectations for some aspect of our service; please accept my sincerest apologies. I will share your comments with our team to ensure that this unpleasant experience will not affect your satisfaction for your futur stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastien Salmon General Manager

AccorHotels certified review
Kerkkrai Solo - 05/05/2018
« Nice »

It's very good, all staffs are friendly and reliable. the food also nice. clean room and everything. just one downside maybe because of the sport stadium nearby that in the early morning sometimes i hear the noise of exercise drum or mic shouting. but overall are good so I gave it 9/10

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerkkrai, Thank you very much for sharing your thoughtful comments of your recent stay with us at Mercure Bangkok Siam. We are delighted to know your time here was such an enjoyable and comfortable one, and that all was to your liking. Your kind words about your experience have been shared and needless to say, we are proud of our team and appreciate hearing from our clients the wonderful attention to detail they give, making our guests feel taken care of and special. Thank you once again for your feedback and please do let me know if I may personally assist with anything. We look forward to your next stay with us! Best Regards, Sebastien Salmon General Manager

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