Mercure Bangkok Siam

End to end experience was great, from check-in to check-out. If coming by train, you will have the carry the luggage down the stairs from the BTS but on the way back you can use the escalator. Check-in was a breeze, I was coming at night, so no need to store the luggage but I am sure they would be gracious enough to let you check in early. Rooms are bright and spacious, day bed on the side, nice tiled entry way, places to put your luggage and hide your shoes. Didnt find any slippers though unlike other mecure hotels, so you will need to buy your own from Daiso if you want them. Carpets look clean enough. Complimentary water is a great but its the cap type so once you open it, you cant seal it, guess its for brushing your teeth. Bath room is nice and bright, towels are clean, toilet paper good be a bit thicker but it typical asian toilet paper so cant really complain. Housekeeping does a good job at cleaning the bathroom and making the bed. I met the house keeper, very nice and friendly, they soldier through the room to clean. Vacuuming the carpet could be a little better but clean enough. Breakfast spread is a good variety, lots of good local fruits, caters for westerners and asian and vegetarians. A bit bland in some dishes but I consider that a healthy thing. Didnt get to use to the pool and gym although I planned to spend a lot of time there, there was some maintenance during my stay. Could have done with a guest laundry self service, but Wendy's laundry around the corner took care of most of my laundry needs. Overall, good amenities, good food restaurants, great service and great location

Checkin takes soooo long - even after you have doen your check in on line. Check out takes too long also. Other hotels do not have this problem. One lift was not working so can take a while to get to and from you room with only one lift. Room good, bed really comfy.

A comfortable and cozzi experiences to stay in Hotel Mercure. However, I think the hotel should offer some privileges for those loyal customers. Like personalized greeting or free late check out etc..

I stay here often, never a problem.. one of the best hotels in Asia...

nice place and kindly staffs

Hotel has a really good location. Excellent service by your lovely staffs. One thing that I would like you to check is about online check in service. I put a request about Latex Pillow upon doing online check in process but it wasn't set up in my room. I'm not sure, it show on your system or not. And I did not remind the staff upon check in as I hurry to go out for a meeting. But it's ok anyway. Just would like you to double check the system. The hotel room is nice as always. Thank you.

Great services & good place for stay

My wife is very sensitive with allergies to dust, have severe asthma and we are both light sleeper. Your staff said they did deep cleaning of the room and checked on us if the noise level were okay the first morning. That was a very nice gesture.

Mercure Bangkok Siam is conveniently located within a few minutes walk to BTS National Stadium and opposite MBK Center. We had a Superior Queen room on the 28th floor with a great city view. Room was very comfortable with good housekeeping. Areas for improvement: 1. Improve bathroom water drainage - Water ponding after shower. 2. Limited food choices for buffet breakfast.

Everything was good except for the breakfast. This was the first time staying at your hotel in Bangkok and how I knew that I had to order from the table with a piece of paper. I went to the egg counter, a chef almost yell at me and shown his uncomfortable. It also happened to other guests. I might understand that there was something happened to that chef but keep in mind you were not allowed to yell at your guests for any reason.

My wife and I enjoyed our stay very much. Everything works in the room, apart from missing some very basic toiletries such as cotton buds and disposable comb. A highly recommended place to stay around city centre, just 5 minutes walk away from all the major shopping malls.

Good sized rooms, quiet, good buffet breakfast & good dinners. Staff very polite. Very clean.

This being my nth stay at the hotel, I notice that there are fewer and fewer staff serving the 9th floor lobby, causing some delays in check in and check out. The staff at the lounge is also understaffed especially during the breakfast and happy hour timing as 1 staff during those periods is insufficient to handle all the tasks- it is akin to a single cabin attendant serving an entire Boeing 777 airplane. Otherwise, the gym remains the best feature (apart from location), but I would suggest placing some yoga mats as some other guests and myself also would like to do some stretching and would end up doing it on the floor. Some of the food served during happy hour also could be improved- such as the sashimi (difficult to consume and a peculiar choice) and vegetable sticks (lackluster appearance). I look forward to my next stay and what would be improved by then.

Awesome

Hotel is conveniently located near the major shopping centers. Bed is comfortable and room is spacious enough. However 2 things i like to highlight. For a 4 star hotel i am surprised that no toothbrush and toothpaste is provided. Also there is no room sandals provided. I have to buy all these things from the 7-eleven & MBK Mall. Another thing to highlight is the breakfast menu which the variety is almost the same everyday for the 3 times breakfast that i eat at the 8th Restaurant.