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Hotel - Mercure Bangkok Siam
Mercure Hotel Mercure Hotel

Mercure Bangkok Siam

4.5/5 2,568 reviews
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31 photos/video
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 22 Services
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Mercure Bangkok Siam

Mid-scale hotel for business trips or leisure

Conveniently located in downtown Bangkok's shopping district and steps away from the BTS SkyTrain National Stadium station and the airport rail link, Mercure Bangkok Siam offers 189 contemporary Superior, Suite and Privilege rooms. Facilities include free Wi-Fi, restaurant and bars, swimming pool, and fitness centre. Guests are walking distance from palatial malls, including MBK, Siam Paragon, Central World and Central Embassy. Many of the city's cultural highlights are also nearby.

Mercure Bangkok Siam is located in Bangkok's best shopping district. Guests are a short walk from the renowned MBK mall, the palatial Siam Paragon mall, Siam Ocean World and Siam Square. Jim Thompson House is steps away and cultural highlights such as Located in the heart of Southeast Asia, Bangkok is a modern and lively city with a variety of attractions to offer. The bustling city is filled with magnificent palaces, diverse cuisine from world-class restaurants to street stalls and shopping malls.

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Hotel extras
  • Convenient location, easily reach by BTS SkyTrain and public transports
  • Walking distance to Siam Paragon, Siam Square, Siam Center, MBK, Bangkok Art & Culture Centre
  • Perfect base for exploring Bangkok, located near shopping, entertainment attractions
  • Rooftop fitness centre and swimming pool
  • Free WIFI
This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SURVANABHUMI INTL
  • Languages spoken at the hotel
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

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Mercure Bangkok Siam

927 Rama 1 Road Wangmai
Pathumwan
10330
BANGKOK
THAILAND

Tel: (+66)26592888
Fax: (+66)26592889
Check-in from 14h00
Check out up to 12h00
Access and transport
  • SURVANABHUMI INTL At 31km / 19.26 miles  - Shuttle paying
  • NATION STADIUM BTS At 0.03km / 0.02 miles

GPS : 13.746724, 100.528938

Currently, close to our hotel

BANGKOK travel guide

Our rooms

All rooms feature modern décor with a local Thai touch, free WiFi, in-room safe, minibar and LCD TV for your comfort and convenience.Our Executive rooms are located on the 25th and 28th floors with great views. All rooms include coffee machine and additional Privilege Club amenities and access to Club Lounge with complimentary snacks and beverages all day

4 photos
Superior 1 Queen Bed

Superior 1 Queen Bed

The spacious Superior Room has a modern décor reflecting the vibrant local culture. Each room features a queen bed, free WiFi internet access, in-room safe, refrigerator, tea and coffee-making facilities and views of either the stadium or city.

Superior Room with 2 single beds

Superior Room with 2 single beds

The spacious Superior Room has a modern décor reflecting the vibrant local culture. Each room features 2 Single beds, free WiFi internet access, in-room safe, refrigerator, tea and coffee-making facilities and views of either the stadium or city.

Executive Room 1 Queen Bed

Executive Room 1 Queen Bed

Modern Executive rooms offer personal touches beyond the usual superior rooms, including, brewed coffee machine and variety of local teas, additional bathrobes and amenities. Exclusive access to executive lounge with all day refreshments.

Executive Room 2 Single Beds

Executive Room 2 Single Beds

Modern Executive rooms offer personal touches beyond the usual superior rooms, including, brewed coffee machine and variety of local teas, additional bathrobes and amenities. Exclusive access to executive lounge with all day refreshments.

Executive Suite 1 Queen bed

Executive Suite 1 Queen bed

Executive Suites have 1 master bedroom with Queen Size bed and 1 separated living room both with 40 LCD TVs. Sweeping corner view rooms and exclusive access to executive club with all day snacks and beverages to enjoy in lounge or garden terrace

  • 189 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
Room Bathroom Security Room service
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

THE EIGHT RESTAURANTType of cuisine: International

THE EIGHT RESTAURANT Restaurant
Lunch
11:00 - 15:00
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  • Sat
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Dinner
18:00 - 21:30
  • Mon
  • Tue
  • Wed
  • Thu
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  • Sat
  • Sun

THE EIGHT RESTAURANTType of cuisine: International

Located at the 8th floor, the all-day dining venue offers an extensive a la carte menu of local and international cuisines to enjoy inside or on the outdoor terrace. The Eight also serves a buffet of international cuisines .

Find out more and book

MERCURE LOBBY BAR

MERCURE LOBBY BAR Bar
Photo non contractuelle / Strictly non binding
Midday
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Evening
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MERCURE LOBBY BAR

Located on the 9th floor of the hotel with a cozy lounge and garden terrace overlooking the vibrant city of Bangkok. Featuring Grand Vins selection of international wines and Cups and Tastes tea and coffee menus. Light meals also available.

PRIVILEGE CLUB LOUNGE

PRIVILEGE CLUB LOUNGE Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
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  • Sat
  • Sun
Evening
  • Mon
  • Tue
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PRIVILEGE CLUB LOUNGE

All day snacks and beverages complimentary. Selection of books and magazines to enjoy at your leisure while sitting in lounge or outdoor terrace. 7.00-22.00 hrs.

POOL BAR

POOL BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
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  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
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POOL BAR

Cocktails and refreshments 07.00-22.00 hrs.

See all our bars
See all our restaurants and bars

Your meetings and events

Mercure Bangkok Siam Meeting Room

Our meeting rooms

  • Number of meeting rooms: 4
  • Maximum size: 146 m²
  • Maximum capacity: 42
  • Maximum banquet capacity: 100
Find out more
4.4/5 AccorHotels Rating 4,471 reviews

Our guest reviews for Mercure Bangkok Siam

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,568 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 12/10/2018 TripAdvisor review
« Fantastic Hotel!! »

Hard to know where to start...My wife, our 10 year old daughter and I stayed here for 4 nights. Very accommodation for an extra child, with the house keeping lady making up the sofa bed to sleep on as soon as we got there... (even though Dad ended up sleeping on it....) No extra charge for that or for the amazing breakfast for our daughter.The room itself is very well laid out with wonderful city views from the 26th floor. The air-con is very quite and can be adjusted exactly how you like it. The shower was awesome, plenty of hot water with so much pressure.... a true massage shower!!! Our house keeping lady (sorry forgot her name), was excellent. Spotless cleaning job, and everyday, (including when we arrived), gave us extra everything for our daughter, never having to ask once!!The staff overall would probably be up with the best I have encountered in a Thai hotel.. (and we have stayed at many). Most where friendly, polite and helpful with some being excellent.The pool, gym and pool bar on the 29th floor was perfect, with the gym having a spectacular view of the city in three directions... really encouraging you to work out... Happy hour for three hours in the late afternoon at the pool bar and 50% off the bar menu if you give the Mercure Bangkok Siam a plug on your Facebook... If you are a burger lover, definitely try the Aussie Beef Burger on the bar menu, the best burger I have eaten outside of Australia.If you love shopping or need to be right in the centre of the city, location is perfect. The National Stadium BTS is literally right in front of the hotel. MBK and Siam Paragon a only a few minutes walk away and a well stocked 7 Eleven on the ground floor on the hotel before the IBIS entrance.Will defiantly be back if we need to stay right in the heart of the city again!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear bunks2015, Thank you very much for sharing your thoughtful comments of your recent stay with us at Mercure Bangkok Siam. We are delighted to know your time here was such an enjoyable and comfortable one, and that all was to your liking. Your kind words about your experience have been shared and needless to say, we are proud of our team and appreciate hearing from our clients the wonderful attention to detail they give, making our guests feel taken care of and special. Thank you once again for your feedback and please do let me know if I may personally assist with anything. We look forward to your next stay with us! Best regards, Sebastien Salmon General Manager

Dr.shashidhar S. S. Couples - 07/10/2018 AccorHotels certified review
« Centrally located,good,clean and friendly Hotel. »

Room was very clean and cozy though bit small. Breakfast was great and sumptuous spread. Got 50% discount at restaurant as a Accor Member card holder. Good food.Very courteous and helpful staff. I will love to stay at the hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. Shashidhar S., Thank you for choosing to stay with us at the Mercure Bangkok Siam and for taking the time to share your experience by completing our Guest Satisfaction Survey. The voice of our customers is important for us in maintaining our high standards and I am pleased to read that you were happy on your recent stay with us. May I ask you if you have a spare moment, we always appreciate an honest review on TripAdvisor; to submit your feedback, simply follow the link: http://bit.ly/14MmHIP Again, thank you for taking time to share your feedback and I look forward to the next opportunity of welcoming you back to the Mercure Bangkok Siam. Sincerely, Sebastien Salmon General Manager

Mark L. Couples - 02/10/2018 AccorHotels certified review
« Excellent »

Truly amazing from the time we step in the door, the staff made us feel very special nothing was too much for us and location was just a few steps from the shops and transport .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark l., Thank you very much for your generous comments. I was thrilled to read about your truly amazing stay at the Mercure Bangkok Siam. It is very praising to hear about how our team made you feel special, all along, we have been relentless in improving the quality of our services, and I believe that this feedback will bring great encouragement to all of our employees. Again, thank you for sharing your experience with us and we sincerely hope that your next visit will be as pleasant as the previous one. Yours sincerely, Sebastien Salmon General Manager

Tim Business - 02/10/2018 AccorHotels certified review
« a little underwhelming »

Breakfast was hit and miss with the eggs and bacon. They were good one time and undercooked the next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear tim, Warmest Greeting from Mercure Bangkok Siam. I would like first to apologies for the missteps that occurred during your stay . I was concerned to read about your disappointing breakfast experience; I have immediately shared your feedback to the Chef. Rest ensure that I will personally look into this issue to ensure a right consistency of the service that we usually are proud of. Again, I would like to reiterate my apologies we thank you for your time and sharing your concern with us and hope to welcome you back to demonstrate our commitment to delivering a top-quality experience for our customers. Sincerely Yours, Sebastien Salmon General Manager

Anonymous Solo - 30/09/2018 AccorHotels certified review
« Happy every time »

Every time I have an appointment with a doctor. I will book a room here because it is near. Hospitals feel comfortable. Walking distance to shopping malls. There is a convenience store below. Like a comfortable sleep, no noise. The staff is very welcoming and fast check in. And hope to return here again definitely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. I am very delighted to hear that you made our hotel your main destination to stay when you visit Bangkok. It is pleasant to read that you feel comfortable in the room and that you enjoyed our service. The convenience of the location is indeed our strength as very close to the Siam complex and several shopping malls as well as the walking distance with the public transportation. We strive to continuously improve the quality of our services, and we look forward to welcome you again soon. Sincerely, Sebastien Salmon General Manager

Family - 18/09/2018 TripAdvisor review
« Fantastic hotel at prime location »

My family and I have enjoyed this hotel in the past and we shall be returning for the great location in the shopping center of Bangkok, spacious room, very good breakfast buffet and friendly, helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear rutger777 We were so pleased to receive your review of your recent stay with us at the Mercure Bangkok Siam. We were delighted to host you and your family for this short night stay and very pleased to have been able to meet your expectations. Thank your for your amazing review and we all look forward to welcome you and your family back for your next visit in Bangkok. Warmest regards, Sebastien Salmon General Manager

Steven N. Business - 12/09/2018 AccorHotels certified review
« Room service need improvement »

No one picked up the room dining service call middle of the night despite that the counter staff help me to transfer the line. End up I have down 7-11 to buy instant noodles.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun N., I would like first to thank you for your recent stay at the Mercure Bangkok Siam. I was very concerned to read about your disappointing experience of check in and room service. I took this issue seriously and immediately address your feedback to the FB Manager for further investigation. It is obviously a misstep from our side as we failed to fulfill your overall satisfaction, so please allow me to express my sincerest apologies . I can guarantee that what you have experience does not reflect our brand standard and service neither. Nothing more valuable than our guest’s satisfaction, therefore your feedback is precious to us; we value our customers and understand how important it is to offer exceptional service. I would very much appreciate to have more details regarding your visit, please do not hesitate to contact me at Se… . Again, Thank you for your support and I sincerely hope that in spite of this unfortunate incident, you will give us the opportunity to welcome you back again. Kind regards, Sebastien Salmon General Manager

May Y. Friends - 11/09/2018 AccorHotels certified review

Nice location friendly staff . However can improve in terms of cleanliness of the bedsheet n TOP up toiletries

Our hotel has responded to the review
Our hotel has responded to the review

Dear May y., Thank you for choosing to stay with us at the Mercure Bangkok Siam and for taking the time to share your experience by completing our Guest Satisfaction Survey. I was concerned to learn about the issue faced with the cleanliness during your stay, please accept my sincerest apologies for the unfortunate issue faced. I can guarantee that we usually receive positive feedback concerning this area. I consider your feedback and have personally shared with the housekeeping Manager for investigation and further improvement. The voice of our customers is important for us in maintaining our high standards. Again, thank you for taking time to share your feedback and I hope you will give us the chance of welcoming you back again to demonstrate our commitment in guest satisfaction. Sincerely, Sebastien Salmon General Manager

Mwm Couples - 11/09/2018 AccorHotels certified review
« Excellent hotel »

Very good location, very comfortable, very corporates people, clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear MWM, What a such wonderful feedback regarding your recent stay at the Mercure Bangkok Siam. I was very happy to read about your very positive visit, I am pleased to know that you enjoyed many aspect of our service and that you were happy with the overall cleanliness. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Sebatien Salmon Genaral Manager

Jane L. Families - 11/09/2018 AccorHotels certified review
« Ms l. »

Happy w my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane l., It is our greatest pleasure to read about your amazing stay at the Mercure Bangkok Siam hotel. Your kind compliment are appreciated by us all, and we are very pleased to read about your overall good experience. Once again, we were so delighted to host you at the Mercure Bangkok Siam, and with the team we all look forward to welcome you back again soon for your next trip in Bangkok. Warmest regards, Sebastien Salmon General Manager

Annise0ng Solo travel - 11/09/2018 TripAdvisor review
« Great Hotel :D »

Location of the hotel is really amazing! Just a 3-5minutes walk to Siam Discovery and from there, you can link it to MBK, Siam Paragon and Siam Center. If you would like to head to Platinum Mall, it'll be roughly a 20minutes walk from the hotel :) The staffs are nice and friendly and you can ask them anything and they would be glad to help you. You can also take public transport from the airport (regardless if you are coming from DMK or BKK airport), as the hotel is just right in front of the National Stadium BTS. There's a 7-11 directly right at the lobby area so if you would like to grab a night snack, you can just head down and get it! Overall a good 4 day experience and I can't wait to head back there to stay again :D

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annise0ng, Thank you very much for your wonderful feedback, I am very pleased to learn that you had an enjoyable visit with us. Your compliments regarding your overall experience as well as the convenient location for shopping lover are greatly appreciated by us all. The location in the heart of Bangkok City is indeed our strength and I am happy that we met your needs. Thank you again for sharing your great experience at the Mercure Bangkok Siam, and we look forward to welcome you back again for your future visit in Bangkok. Best regards, Sebastien Salmon General Manager

Claire Families - 09/09/2018 AccorHotels certified review

Comfortable room, convenient location, great breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire , We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. I have well taken note of your compliments with the comfortable room, the convenient location and the breakfast selection; I am very happy that our service met your expectation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastien Salmon General Manager

A L. Couples - 07/09/2018 AccorHotels certified review
« Good with more rooms for improvement »

When I checked in, no room slippers and tissues were not top up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A L., Thank you for choosing to stay with us at the Mercure Bangkok Siam and for taking the time to share your experience. Sadly I heard about a misstep from our side that affected your satisfaction, I am so sorry for the inconvenience faced . I have informed our housekeeping Manager for further improvement.The voice of our customers is important for us in maintaining our high standards and I am pleased to read that you were happy on your recent stay with us. Again, thank you for taking time to share your feedback and I look forward to the next opportunity of welcoming you back to the Mercure Bangkok Siam. Kind regards, Sebastien Salmon General Manager

Annabelle Friends - 07/09/2018 AccorHotels certified review
« Great service »

Reservation staff were very friendly and accommodating. My flight to Bangkok was cancelled. I called to change my hotel booking to the following week..and though my booking type was a non-cancellation, the staff Cindy and manager Ms Vallaya rebooked my stay. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annabelle , We very much appreciate your thoughtful comment with our reservation team and great experience at the Mercure Bangkok Siam. It is always a pleasure to receive praises from our guest , I have shared your compliment with Ms. Cindy and Ms. Vallaya. The best part about our hotel is our people; I am so very fortunate to work with such a special team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastien Salmon General Manager

Rusarin Y. Couples - 05/09/2018 AccorHotels certified review
« N/A »

N/A

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rusarin Y., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastien Salmon General Manager

Mohammad N. Friends - 05/09/2018 AccorHotels certified review
« Comfortable and friendly. »

The bed and room was comfortable and the service staff are all very friendly. Everyone made every effort to ensure a wonderful stay at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammad N., Thank you very much for your generous comments. I am so delighted to learn about your entire satisfaction with the great service provided by our friendly and warmly staff. I will share your comments with our team. You compliments are an great encouragement to all of our staff as we strive to continuously improve the quality of our services. Again, thank you for sharing your experience and we very much look forward to welcome you back again. Yours sincerely, Sebastien Salmon General Manager

Jules D. Families - 05/09/2018 AccorHotels certified review
« Good stay. »

The room is great and clean, spacious for a toddler to run around. The staffs are pleasant but the wifi connection was a disappointment. Keep disconnecting even though we did not move out of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jules D., It is our greatest pleasure to read about your amazing stay with your family at the Mercure Bangkok Siam hotel. However I was concerned to know about the annoyance experienced with the WiFi during your visit, please allow me to express my sincerest apologies. I have raised up your feedback to the IT Manager for further improvement. Once again, we were so delighted to host you at the Mercure Bangkok Siam, and with the team we all look forward to welcome you back again soon for your next trip in Bangkok. Warmest regards, Sebastien Salmon General Manager

Sophie S. Families - 04/09/2018 AccorHotels certified review
« It was great »

We enjoyed our staying in your hotel. The service was very good, the breakfast was excellent. All our experience was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sophie , It is delightful to learn about your wonderful stay at the Mercure Bangkok Siam. I am pleased to know that your visit was an enjoyable one and especially that you relished our excellent breakfast buffet at the Eight restaurant . I have shared you praises to Chef as your satisfaction is our best reward and we aim to all the simple needs of our guests to meet their expectation and make their visit a unique one. Thank you once again for sharing your amazing experience with us and we look forward to host you again for your future visit in Bangkok. Warmest regards, Sebastien Salmon General Manager

Joan L. Friends - 03/09/2018 AccorHotels certified review
« Good location, close to malls and amenities »

Friendly concierge, clean environment. Walking distance to major malls and BTS. Only drawback is the room became very warm at night, even though we did not adjust the air-conditioner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joan L., Thank you very much for your lovely review and for choosing to stay with us at the Mercure Bangkok Siam. I was delighted to read that your stay was so enjoyable, that you had a pleasant overall stay in the room and hotel location were convenient for you to access the city along with the full variety of shopping centres. I have communicate your compliment to the bellmen team, we are proud of our team and appreciate hearing from our guests that they felt cared and special. I was concerned with the annoying issue that occurred with the WiFi connection, please allow me to express my apologies, your comment has been shared with the IT department to look into the issue and fix it as soon as possible. We very much look forward to continue to exceed your expectations and that you will continue to choose to stay with us at Mercure Bangkok Siam for many more future visits to Bangkok. Sincerely, Sebastien Slamon General Manager

F. P. Families - 03/09/2018 AccorHotels certified review
« Great rooms and grate service »

The rooms are clean and comfortable The services are very good The woman’s that explain about the trips didn’t know English

Our hotel has responded to the review
Our hotel has responded to the review

Dear valuable guest, We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. I am very happy that you found the room clean and comfortable as well as the excellent service provided by our team. However I sincerely regret to learn about the English communication issue that occurred. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastien Salmon General Manager

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