Mercure Bangkok Siam

Dear 630cherie, Thank you very much for your generous comments regarding your recent stay at the Mercure Bangkok Siam It is our greatest pleasure to receive positive feedback from our guest. Your kind words with the helpfulness of the staff and the comfort of the rooms are highly appreciated. I have noticed your unfortunate room and breakfast experience ; and I do sincerely regret that we failed to meet your expectations in this area. All along, we have been relentless in improving the quality of our services, and have shared your comment to the concerned departments for immediate action. I believe that this feedback will bring great encouragement to all of our employees. Again, thank you for sharing your experience with us and it will be our pleasure to welcome you back again for your future next visit in Bangkok. Yours sincerely, Sebastien Salmon General Manager

Dear Betty_HK_BA, Thank you very much for sharing your thoughtful comments of your recent stay with us at Mercure Bangkok Siam. We are delighted to know your time here was such an enjoyable and comfortable one, and that all was to your liking again. Your kind words about your experience have been shared with our teams. Thank you once again for your feedback and please do let me know if I may personally assist with anything for your future visit. We look forward to your next stay with us! Best Regards, Sebastien Salmon General Manager

Dear Greg P, It is very pleasant to read that you had an overall good experience with us ! Thank you for highlighting our Fantastic location of the Mercure Bangkok Siam which is indeed located in the heart of Bangkok City. The hotel is surrounded by several famous shopping mall and very easy to access by public transportation. I am also delighted to read that our team at the Lounge warm welcomed you and made you feel at home.Your wonderful compliments toward our team are greatly appreciated by us all as with aim to provide the best to our customer to ensure them a great experience. Thank you again for posting your great review on TripAdvisor community and we all look forward to welcome you again soon. Warm regards, Sebastien Salmon General Manager

Dear RB v, Warmest greetings from the Mercure Bangkok Siam and thank you for taking the time to share your experience. I appreciate your thoughtful feedback and was very concerned to read about the inconvenience that occurred during your visit. I have raised your review up to the concerned department to find the best solution; I regret that the service and facilities of the room did not meet your expectations. We always listen to our customers and try to take appropriate steps to further enhance the guests’ experiences. Please accept my sincerest apologies for these unfortunate issues faced as it has truly impact your experience. Your sincere review is appreciated by us all as an is as well very constructive for all the teams. I look forward to welcome you back to demonstrate our improvement and enhance how feedback from guest are. Kind regards, Sebastien Salmon General Manager

Dear 588tanl, Thank you for your great score and for taking the time to share your experience at the Mercure Bangkok Siam I am very happy to learn about your entire satisfaction with our service and very pleased that your found the strategic location at your convenience. All along, we have been relentless in improving the quality of our services, and I believe that this feedback will bring great encouragement to all of our employees. Again, thank you for your very positive review and I sincerely hope that your next visit will be as pleasant as the previous one. Yours sincerely, Sebastien Salmon General Manager

Dear gus_heng_sg, It is very pleasant to read that you had an overall good experience with us again ! Thank your returning and for highlighting our convenient location with walking distance from the main shopping center and also easy to access by the public transportation. I delighted to read that our service and facilities definitely make your business trips easier. Your great review has been shared among the team and are appreciated by us all. Your feedback are very important to us as we aim to provide the best to our customer to ensure them a great experience. Thank you again for posting a thoughtful review on TripAdvisor community and we all look forward to welcome you again soon. Yours Sincerely, Sebastien Salmon General Manager

Dear Josephine L, What a wonderful review, thank you very much for telling us about your family experience at the Mercure Bangkok Siam. I am so delighted to learn about how our team ensure you to have a memorable stay from the allocate rooms on the same floor to the very private and special mocktail cocktail class for your children. I am thrilled that your experience was a unique one and that our team did not failed to go beyond their service. I have personally addressed your amazing compliment to all the staff concerned, I am fortunate to have such a attentiveness team . It would be our greatest pleasure to welcome you back again for another memorable stay; thank you again for your very kind words. See you soon! Sebastien Salmon General Manager