Hotel - Mercure Bangkok Siam
Mercure Hotel Mercure Hotel

Mercure Bangkok Siam

4.5/5 2,594 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 2880.00 THB Non member rate
From 2880.00 THB Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SURVANABHUMI INTL
  • Languages spoken at the hotel
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Our rooms

All rooms feature modern décor with a local Thai touch, free WiFi, in-room safe, minibar and LCD TV for your comfort and convenience.Our Executive rooms are located on the 25th and 28th floors with great views. All rooms include coffee machine and additional Privilege Club amenities and access to Club Lounge with complimentary snacks and beverages all day

  • 189 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 4,547 reviews

Our guest reviews for Mercure Bangkok Siam

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,594 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 15/11/2018 AccorHotels certified review
« Comfortable, convenient location, friendly staff, good restaurant. »

As above.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valuable guest, Thank you for choosing to stay with us at the Mercure Bangkok Siam and for taking the time to share your experience by completing our Guest Satisfaction Survey. The voice of our customers is important for us in maintaining our high standards and I am pleased to read that you were happy on your recent stay with us. Again, thank you for taking time to share your feedback and I look forward to the next opportunity of welcoming you back to the Mercure Bangkok Siam. Sincerely, Sebastien Salmon General Manager

Shelley L. R. Families - 15/11/2018 AccorHotels certified review
« It was a great experience staying in Bangkok and Mercure Siam is perfectly located »

The rooms are very nice. I would have preferred a proper bed for my 12 yr old daughter to sleep on as the couch is not comfortable at all. The bed pillows were too soft so that needs to be addressed. The mattress is comfortable. The food we had was fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shelley , Thank you for taking the time to tell us about your experience at the Mercure Bangkok Siam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I was concerned with your feedback about the bedding issue, I have well taken note of your feedback and have addressed to the Housekeeping department for further improvement. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Again, We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastien Salmon General Manager

Timothy D. Solo - 15/11/2018 AccorHotels certified review
« Friendly Staff & Great Service! »

I had quite a pleasant stay at the hotel with friendly staff and great service. The hotel is in a great and convenient location. Room has nice city view and beds are comfortable but it would need more light in the hall way and management should pay more attention to the cleanliness of the bathroom specially around the door of room 2218. Some of the bath towels are hard, scratchy and tired. It's also a bit dark in the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy , Warmest greetings from the Mercure Bangkok Siam! Thank you very much for giving us the opportunity of welcoming you and for taking the time to share your genuine feedback. I am so glad to read that our team did provide a warm and friendly service, we are proud of our team and appreciate hearing from our clients their wonderful attention. In the other hand I was also concerned with the thoughtful bathroom experience and have immediately informed the concerned department for immediate action. We always appreciate constructive feedback as it helps us to improve our service; which we strive to perfect on a daily basis. We hope to welcome you back again to demonstrate our commitment in guest experience. Sincerely, Sebastien Salmon General Manager

Joan S. Solo - 14/11/2018 AccorHotels certified review
« Ms Joan S. »

Very satisfied with this hotel, it was the second time I have stayed at the Mercure Siam. Chosen for its bright clean rooms, convenient to BTS train and a small shop with in the hotel. Very helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Thank you very much for your wonderful feedback and for your second visit at the Mercure Bangkok Siam. I am thrilled to hear that you had an overall good experience I humbly agree that our location is the best for shopping lover. I have shred your praises with all the team and we will strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Sebastien Salmon General Manager

Jeffrey Solo - 13/11/2018 AccorHotels certified review
« Nice ambience »

Friendly staff and nice ambience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffrey, We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Sebastien Salmon General Manager

Alicia Friends - 13/11/2018 AccorHotels certified review
« Fantastic Stay »

Really enjoyable stay the only negative would be check in. When booking we had to provide you with the time we would be arriving which was 9am. My experience with other hotels is they would try and let you check in early however we were told could not check in till 2. We went off till 1.45 and came back to be told room was not ready for another 30 minutes whilst waiting 30 minutes others were arriving after us and checking in straight away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alicia, Thank you very much for taking the time to share your genuinely experience at the Mercure Bangkok Siam. I am so thrilled to read about your Fantastic stay, however I regret that we failed to provide you a fantastic check in experience. I was concerned by your feedback and I have shared with the Front Office Manager accordingly for further improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastien Salmon General Manager

John Couples - 13/11/2018 AccorHotels certified review
« Great location!! »

I forgot my bag in breakfast dining room but staff found and put it aside for me. Awesome!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.S., Thank you for choosing to stay with us at the Mercure Bangkok Siam and for taking the time to share your experience by completing our Guest Satisfaction Survey. The voice of our customers is important for us in maintaining our high standards and I am pleased to read that you were happy on your recent stay with us. May I ask you if you have a spare moment, we always appreciate an honest review on TripAdvisor; to submit your feedback, simply follow the link: http://bit.ly/14MmHIP Again, thank you for taking time to share your feedback and I look forward to the next opportunity of welcoming you back to the Mercure Bangkok Siam. Sincerely, Sebastien Salmon General Manager

Yi-hsien T. Couples - 12/11/2018 AccorHotels certified review
« Very convenient location »

Check-in was smooth, the room was clean and the view was amazing. But the shower room door couldn't close properly, water split everywhere. There's also a huge noise (didn't know where it came from, probably the A/C?) from the ceiling, my partner had to wear earplugs to sleep at night .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yi-Hsien T., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sadly to hear that some of your room experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastien Salmon General Manager

Nillo B. Business - 11/11/2018 AccorHotels certified review
« The best hotel in Bangkok!!! »

Excellent service. I would highly recommend this hotel to everybody!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for choosing to stay with us at the Mercure Bangkok Siam and for taking the time to share your experience by completing our Guest Satisfaction Survey. The voice of our customers is important for us in maintaining our high standards and I am pleased to read that you were happy on your recent stay with us. May I ask you if you have a spare moment, we always appreciate an honest review on TripAdvisor; to submit your feedback, simply follow the link: http://bit.ly/14MmHIP Again, thank you for taking time to share your feedback and I look forward to the next opportunity of welcoming you back to the Mercure Bangkok Siam. Sincerely, Sebastien Salmon General Manager

Chris Business - 11/11/2018 AccorHotels certified review
« Nice hotel (at good location) in spite of very limited breakfast »

Without any real problems. Smooth check in and out. First time with upgrade (limited to free drinks in room it seemed) due to membership, but second time check in no upgrade was given, without explanation why not. Comfortable room. Reception on 9th floor somewhat illogical and adding an exta stop in the elevator. Ah yes: English at first checkin hardly intelligible, that could be improved. Only big minus is the breakfast: that was a real turnoff. Very limited selection on at least the western side but also my Asian colleague was a bit disappointed. Breakfast make or break my stay far away from home. Add some fish, (more) variety in the salad choices and please: real bread, not the chemical square factory stuff you call bread. That’s not bread!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to hear that your breakfast experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastien Salmon General Manager

Terence H. Friends - 10/11/2018 AccorHotels certified review
« Amazing »

Overall your staff are friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H. Eng Hwa, We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback ; especially our professional and friendliness of staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastien Salmon General Manager

Sharifah Families - 10/11/2018 AccorHotels certified review
« It was a pleasant stay. »

We love the hotel and the nice welcoming message on our bed when we arrived. The housekeeping lady that came to set up the sofa bed for my daughter was very very polite, efficient and nice. The daily housekeeping was very good, tidied up everything with great efficiency. The only complaint I have is only the front desk, they could smile more and speak with more politeness to the customers. Other than that, we were happy with our stay at Mercure Bangkok Siam.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastien Salmon General Manager

Jye Friends - 08/11/2018 AccorHotels certified review
« Great location and price »

Yeah good. Breakfast needs to be better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jye , Thank you very much for sharing your thoughtful comments of your recent stay with us at Mercure Bangkok Siam. We are delighted to know your time here was such an enjoyable and comfortable one, and that all was to your liking. Your kind words about your experience have been shared with our teams. Thank you once again for your feedback and please do let me know if I may personally assist with anything. We look forward to your next stay with us! Best Regards, Sebastien Salmon General Manager

Jordan Families - 08/11/2018 AccorHotels certified review
« just beside National stadium BTS »

Great stay , clean room , just beside National stadium BTS and shopping centres

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jordan, Thank you for giving us the opportunity of welcome you at the Mercure Bangkok Siam. I am very happy that the convenient location near to the shopping malls pleased you. I hope you will give us the opportunity of welcoming you again ! Sincerely, Sebastien Salmon General Manager

Ajay B. Couples - 07/11/2018 AccorHotels certified review
« Nostalgic place for us to come too »

The place holds a dear place in our heart as we have celebrated as a couple a lot of good events at the mercure Siam. But the only thing I would really be update is the fact, after being so clear and communication made in advance at the time of booking as well as during check in signing in the same request of wife being highly allergic to feather the provision in the room for pillows and blanket was feather. The allergies she faced for the first day was bad not knowing why only to figure out that the second night it become worse to be up awake with swelling and rash all over at 5am due to feather blanket and one of the pillows provided was feather. Isn’t it a basic thing to be clear about one simple request as the allergies are not simple it gets to another level of being not able to breathe and have to take multiple medications to settle it down. There were other teething problems like the air conditioner not working well but that was sorted out soon enough. The place still holds a sweet spot in our hearts but this is something I never get. Cause even the last time we stayed this had happened and I let is slip as one of thing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ajay B., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. I was very concern with the unfortunate situation you encounter in the room, please allow me to express my sincerest apologies. I have immediately shared your comment among the team for further investigation and have personally updated your profile into our system to prevent from this unfortunate misstep occur again for your future visit. The well being of our guest is one of our top priority, and I can assure you that our teams always assist our customer the best when needed. Your experience will serve as a study case for our team in the effectiveness of their performance, we always listen to our customers and try to take appropriate steps to further enhance the guests’ experiences. Thank you again for sharing your experience, and I hope you will give us the opportunity of welcoming you again and demonstrate our commitment in guest experience Sincerely, Sebastien Salmon General Manager

Hun H. C. Families - 07/11/2018 AccorHotels certified review
« Mr »

Check in was quick. Baggage sent to room was satisfactory. The room was good. My problem with the room is the tv. Complicate to operate with 2 remotes. Also need to get remote close to tv to send signal to tv to change channels. Cannot operate remote from bed being out of range. Breakfast was plentiful n good. Location is excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hun Hoon C., We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive genuine feedback, I regret to about the annoyance faced with the TV, please accept my apologies. Rest ensure that I will address your feedback to the concern department to take immediate action and fix the issue to avoid similar frustration in the future. We strive to continuously improve the quality of our services, therefore your feedback are important to us. Again thank you for sharing your experience, and we hope you will give us the opportunity of welcoming you again and demonstrate our commitment in guest experience. Sincerely, Sebastien Salmon General Manager

Terry Families - 07/11/2018 AccorHotels certified review
« Pleasant »

The staff were pro-active and provided full disclosure. The offered my family connecting rooms which is greatly appreciated. However they pointed out that one of the rooms was disabled friendly and whether we were acceptable to using such room. Greatly appreciate such pro-active and empathetic staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terry, Thank you very much for your generous comments. I am very happy to learn about your entire satisfaction with the service provided by our staff. I will share your comments with our team. All along, we have been relentless in improving the quality of our services, and I believe that this feedback will bring great encouragement to all of our employees. Again, thank you for sharing your experience with us and we sincerely hope that your next visit will be as pleasant as the previous one. Yours sincerely, Sebastien Salmon General Manager

Tiong H. Couples - 07/11/2018 AccorHotels certified review
« Not a bad place to stay »

It was hassle free. Right beside the BTS station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tiong H. , We very much appreciate your comments regarding your stay at the Mercure Bangkok Siam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastien Salmon General Manager

Friends getaway - 07/11/2018 TripAdvisor review
« Great Stay »

Very central to everything, great value executive club, breakfasts great with local influence, staff were fantastic,hotel standard was excellent although the ibis was underneath it, lots of shopping including MBK close by,restaurants were also in abundance

Our hotel has responded to the review
Our hotel has responded to the review

Dear NoeleneA2, Thank you very much for taking the time to share your experience at Mercure Bangkok Siam Hotel with the TripAdvisor community! We are pleased to know your stay with us was so well enjoyed; from the convenience location to the Breakfast experience and especially great to know that you enjoyed our hospitality. We look forward to welcoming you back again soon! Best Regards, Sebastien Salmon General Manager

Turi H. Business - 06/11/2018 AccorHotels certified review
« Turi h. »

Nice place...near to BTS and several mall...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms h., Thank you for choosing to stay with us at the Mercure Bangkok Siam and for taking the time to share your experience by completing our Guest Satisfaction Survey. The voice of our customers is important for us in maintaining our high standards and I am pleased to read that you were happy on your recent stay with us. May I ask you if you have a spare moment, we always appreciate an honest review on TripAdvisor; to submit your feedback, simply follow the link: http://bit.ly/14MmHIP Again, thank you for taking time to share your feedback and I look forward to the next opportunity of welcoming you back to the Mercure Bangkok Siam. Sincerely, Sebastien Salmon General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 2880.00 THB Non member rate
From 2880.00 THB Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates