Hotel - ibis Shanghai Yu Garden
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Shanghai Yu Garden Hotel

3.5/5 407 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying, Nearby)
    • Well-lit parking (Paying)
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • PUDONG INT AIRPORT
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Our rooms

  • 128 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Shower
    • Toilets
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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3.6/5 AccorHotels Rating 20 reviews

Our guest reviews for ibis Shanghai Yu Garden

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 407 reviews
Bernard P Business - 28/06/2018 TripAdvisor review
« Not to Accor Standard »

The only good thing about the hotel is the location, right next to Yu Garden in Shanghai. However the hotel is still under upgrade and I hope the final will be better. The work area in the room is a joke. No proper desk, and the space is limited and narrow. Breakfast was not to Accor Standard. The Western food breakfast was a hot-dog. Neither was the bed to Accor standard. Is this a real Accor Hotel or a cheap franchise? Please tell me things will improve.

ALSG1212 Solo travel - 31/03/2018 TripAdvisor review
« Cheap but definitely not good »

I only picked this hotel because I needed a cheap place to stay for a last minute overnight stay in Shanghai. I have stayed in many IBIS hotels in the world and this was without a doubt the worst. The room was dirty, and the furniture is falling apart. People kept slipping cards for sexual services under the door. Everything smelled of smoke. I was just glad that the shower worked and the bed was OK.

Don W Family - 01/12/2017 TripAdvisor review
« Shanghai »

Friendly and accommodating staff were great! Good location 10 minute walk to nearest metro station and 10 minute walk to the river with awesome views of the downtown. Excellent breakfast with a variety of western and Chinese items. Soundproofing between rooms could be improved

Business - 04/09/2017 TripAdvisor review
« Not up to international service level »

Front desk are not helpful, slow and poor customer service. I was told to collect iron & ironboard my self from the receptionist to my own room and although is a non smoking room. People still smoke within the building and the carpet smells like ciggeratte. Ofcourse it's close to the local tourist spot and it eventually loud and

Business - 22/05/2017 TripAdvisor review
« bussiness trip »

Overall the room is fine considering this is a budget hotel, but for accor plus member you dont get the discount for the breakfast as informed by the receptionist that the breakfast is not running by Ibis

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, I am so sorry that you had an unplansant experience here in our hotel, I apologize to you on behalf of our hotel, in the future, we'll try our best to improve our facilities and service, we are looking forward to having you stay in our hotel again!

lic127 Solo travel - 31/12/2016 TripAdvisor review
« Worst hotel experience ever!!!!!!!!' »

Terrible room experience, dirty room. The bed are as hard as a stone! Very poor room, strong smell. The toilets not clean at all!!! Initially thought the receptionist are nice, but it proves me wrong! When requesting for a taxi, they took 25mins to grab one, they wanna to have some commission with some brided driver!!! 0 scores for the stay of any!!! Never will stay in IBIS again

Our hotel has responded to the review
Our hotel has responded to the review

Dear guset, I am so sorry about your unhappy experience, I apologize to you on behalf of our hotel , In the future, we'll try our best to improve our facilities and service, we are looking forward to welcoming you in our hotel again!Welcome to shanghai again!

Solo travel - 30/03/2016 TripAdvisor review
« Terrible hotel »

The worst Ibis ever!!! Terrible staff and quality of the room and service! Staffs doesnt speaks english and were really rude! I don't recommend this hotel and they did not want to listing my concern .....

Solo travel - 17/01/2016 TripAdvisor review
« Not as per expectation for Yu Garden view »

Advantage : Next to Yu garden Room is OK I have booked yu garden view room , However hotel is having just 5 floor , and from top floor even you can not get the proper view of yu garden. So I would say it is NOT worth to say as garden view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thanks for choosing our hotel. Because our hotel is in the yu garden area,so the buildings around can not be very tall. We also have a terrese on the 5th floor that you can enjoy the view of yu garden and bund area, we are looking forward to welcoming you in our hotel again!

Andrew M Couples - 14/11/2015 TripAdvisor review
« Pretty average great location »

Okay, so the advertised "spacious room" was tiny with barely enough space to get in the bed from both sides and the toilet was right up against the wall so was very uncomfortable to use. The bed was sagging and springs could be felt through the mattress. Amongst the hotel information left our room was the order form for the laundry service but hotel staff told us that it was not available. The hotel also advertises a self-service laundry room for us to use which could not be found and staff told was not available. We originally booked 3 nights but had to leave after the first due to the issues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, so sorry about this unpleasant experience, I apologize to you on behalf of our hotel, In the future, We'll try our best to improve our facilities, and we also have laundry service now, thanks for your comments and hope to have you stay in our hotel again.

Stefan S Business - 26/09/2015 TripAdvisor review
« great location »

this hotel has a perfect location and offers the european standard. thus a safe deal for europeans or americans looking for a good standard for a good price. The wifi is a bit difficult, but that might also be a general problem. the cleaning was a bit on the low side.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thanks for speaking highly of our hotel, and for the wifi and cleaning problems you've mentioned ,I apologized to you on behalf of our hotel. In the future, we'll try our best to improve our internet speed and focus more on our cleaning, thanks again for choosing our hotel and we are looking forward to welcoming you to our hotel again!

Anonymous Families - 12/08/2015 AccorHotels certified review

Comfortable and clean. Good location.

Anonymous Solo - 27/07/2015 AccorHotels certified review

The room is not very clean, wall and floor are damage. I saw insects walking in my room.

Business - 20/07/2015 TripAdvisor review
« Good location, but otherwise, not worth it »

This hotel sells only due to its' location. For me, the other important feature was that it's a part of global Ibis network, so certain things would be up to standard, including breakfast, internet connection, overall quality of rooms... well, I'm sorry, but I think, location is its' only benefit. But the scenery is fantastic, Yu Garden and Pudong skyscrapers far away... beautiful. Oh, and price, too, of course.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thanks for give good comments about our location ,we felt so sorry that you had this unpleasure stay. In the future,we'll try our best to improve our facilities and breakfast, internet connection, overall quality of rooms, we are looking forward to welcoming you to our hotel again!

Anonymous Business - 13/07/2015 AccorHotels certified review

Hotel staff is very helpful. Room is big enough to fit in. Bathroom is okay,water pressure is high, provided all-in-one shampoo and toothbrush with comb but no shower cap. Wifi in room is not strong. I have to sit beside the door to connect WIFI. No non-smoking floor since there are only 2 floors for guest room. Restaurant is good for breakfast. Wonton soup is good to try.

CaronTang Business - 13/07/2015 TripAdvisor review
« Poor Services »

Dates of stay : from 06/05/2015 to 08/05/2015 , i.e. 2 night(s) i have been travel for my business trip on the above date and make a reservation before flight over. However the moment i reached but be informed by the hotel receptionist that there was no room available. (1st disappointed) For this trip, total 2 rooms are booked. One of my partner who reached earlier have been told the hotel that i will check in late because of the late flight but when the moment i reached hotel and proceed to check in they mentioned my partner did not tell them. (2nd disappointing on the blaming attitude) i decided to choose this hotel is because it good services i had experienced during my last business trip but not this time. Regards, Caron Tang

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest,we felt so sorry that you had this unpleasure stay. In the future,we'll give our staff nore training to improve our service, I apologize to you on behalf of our hotel and we are looking forward to welcoming you to our hotel again!

Anonymous Friends - 29/06/2015 AccorHotels certified review

This was the first time I was actually dissatisfied with Ibis service. Starting from the booking on the website, where I could not add additional info about twin beds in the room and had to send a separate email to the hotel. Despite clearly asking for a non smoking room we were given a smoking one. Our request to change the room was first rejected, then an extra charge offered, that we surely refused to pay. In the end we were given another smoking room with a bit less smoke smell compared to the first one. We stayed for 2 nights and no room service was done during our stay! When we returned to the room on the second night we found prostitutes advertising cards under the door. The only good thing about this hotel is its central location and reception personnel speaking English and sometimes trying to help. Both of us are Silver members of Accor club, spent many thousand dollars in your hotels over the last couple of years.

Anonymous Business - 27/06/2015 AccorHotels certified review

Its a lovely location and also the facility general appearance and layout are good, The restaurant (for breakfast) was terrible...the chef was mopping the floor while she cooked the food..I could not believe it, she had no gloves or did not wash her hands after putting down the mop to cook my eggs. Additionally there were prostitutes walking in the guestroom hallways...leaving their calling cards in my door...please ask you staff to control and stop this activity.

Anonymous Business - 22/06/2015 AccorHotels certified review

Very bad

Anonymous Business - 11/06/2015 AccorHotels certified review

with good services and friendly reception.

winniepstang Business - 01/06/2015 TripAdvisor review
« Clean room, but front desk service need improvement »

Clean room, location is good, Tesco is just 5 mins away. Lots of shops around, extremely convenient. Good value for money. But the front desk staffs are not that friendly, it would be better if they can improve the check-in procedure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest,we felt so sorry that you had this unpleasure stay. In the future,we'll try our best to improve our front desk's service, I apologize to you on behalf of our hotel and we are looking forward to welcoming you to our hotel again!

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