I was very dissapointed and will re-consider to stay again in this hotel; because the bed sheet in my room 224 was very stinky. Altough they said they already replace the bed sheet; but the odor remain and can not gone. I have to cover the pillow and blanket with my hijab sprayed with my parfum. Truly bad experience for first timer

Advantages: attentive staff, various food, a direct bus to the beach, green terrasses, access to the pool area, everyday cleaning service Disadvantages: air-conditioner made the room cold

Experience was great, but take a look at the pool amenities under the pool area for improvement in customer experience. I wouldn't send children in to the area had they been with us. Make sure the Bintang is on ice and much colder.

Service and staff very good

I was travel with my family and my family very love it to stay. Thanks for the service and hope we'll be back again!

Helpful friendly staff, help in any questions, opportunity to take a shower before plane, various breakfast

Sheets and pillowcases were never replaced for 3 nights, ashtrays were not cleaned during the stay, hot water was not available

Nice and friendly staff... kuddos to F&B staff Septi and Reyno for the good food service and cheerfull staff.

We stayed here last year and we obviously enjoyed our stay. Your staff as usual were very helpful especially Rey at the reception and Niashi(security). OK bye for now and if God willing we'll see you next time.

It was a good stay except one thing the hotel can’t provide match box , that’s really strange.

very pleasant to stay at mercure i always like how friendly the staff are. the service was always satisfied. it was very very nice stay they always made my day. i will never forget the day with them. thank you very much for these wonderful memory. Thank you so much.

The room was stuffy, and smelt like smoke. Airconditioning did not work well, had to call maintenance for that and the aircon was back to its non-functioning state after less than an hour. The cracks on the tiles were very obvious, not to mention the slippery floor (it was raining at night) Went to the restaurant and was refused some tables since some caucasian guests need space to smoke (in front of the pizza grill, common sense stipulates cooking area to be far away from smoking area. Who want to eat cigarette-infused pizza? I got the feeling that the staff pay disproportionately extra attention and service to the caucasians in the hotel as compared to me, short of racism and discrimination. I had to wait for 10 minutes to get the staff's attentions so that I can pay my bill. On hindsight, I don't think they would realize if I walk away without paying my food bill.

Hotel facilities just okay, but the service and the staff was superb Really enjoy our stay here, will comeback soon :D

I made full payment, but when i reached the hotel, i was told that payment wasn't made. And i paid again. I didn't have the time to check my bank statement. And moreover , we did not have access to it.

Breakfast was bad, no pork choices and limited food choices. Room was clean but everything can be better, furniture was old can be painted, can be painted, and most of all the bed and pillows needs upgrade. The room service was not refilling the drink bar and the tissue paper properly. The lobby was too dark and can be properly maintained. Anyway overall, this hotel can do better and should do better. The location in nusa dua so please do better in the servicing the customer.