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Mercure Bali Nusa Dua 4 stars

TripAdvisor rating 3.5/5 1,004 reviews
Mercure Bali Nusa Dua
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Hotel extras

  • Easy access to Convention Center, Beach and Nusa Dua attractions

  • Four meeting rooms with state of the art meeting facilities

  • Free Shuttle to Nusa Dua Beach and Shopping Center

  • Swimming pool divided into 2 levels and connected by a waterfall

  • Free WIFI in rooms and public areas of the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • NGURAH RAI
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Babysitting on request
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Bali Nusa Dua

Jalan Nusa Dua Selatan
Lot SW 03
Badung Bali
80363
nusa dua
indonesia

Tel: +623618467000

Fax: (+62)361/8467001

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NGURAH RAI At 14km / 8.7 miles - Shuttle paying

GPS :-8.80692, 115.22074

Our accommodations

Feel the comfort of our contemporary rooms in the tranquil atmosphere of Mercure Bali Nusa Dua.

Superior Garden View with Double Bed

  • Max. number of persons: ‌3
  • Area: From 24m²
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Garden View with Twin Beds

  • Max. number of persons: ‌3
  • Area: From 24m²
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Pool View with Double Bed

  • Max. number of persons: ‌3
  • Area: From 24m²
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Pool View with Twin Beds

  • Max. number of persons: ‌3
  • Area: From 24m²
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with Double Bed, terrace and garden view

  • Max. number of persons: ‌3
  • Area: From 24m²
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 single beds, terrace and garden view

  • Max. number of persons: ‌3
  • Area: From 24m²
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with Double Bed Terrace and Pool View

  • Max. number of persons: ‌3
  • Area: From 24m²
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 Single Beds Terrace and Pool View

  • Max. number of persons: ‌3
  • Area: From 24m²
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with 1 double bed and sofa

  • Max. number of persons: ‌4
  • Area: From 40m²
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

SOKA RESTAURANT

Type of cuisine: International

A semi-covered terrace makes this restaurant a comfortable and relaxed setting for breakfast lunch and dinner serving both local and international cuisines.

Lunch

06:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Gitgit Pool Bar

Photo non contractuelle / Strictly non binding

Pool Bar

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 100 m²

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure Bali Nusa Dua

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

2,724 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,004 reviews

Loved it!

Customer review rating 4.0/5

Beck Solo - 19/06/2019 AccorHotels certified review

Food was great, loved the room, so comfortable! People and service was excellent. Thank you so much for a wonderful stay.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ardin Febriana - Assistant Manager

It was worth to stay.

Customer review rating 4.0/5

H. O. Families - 18/06/2019 AccorHotels certified review

The room was good enough for my family. It wasn't very well cleaned in detail. But after request it was cleaned immediately. The welcome was satisfactory. Check in was very fast. Staff is very helpful and naturally kind. The hotel location is perfect. Near to the beach, in the downtown of nusa dua but peacefully silent. Ring service to the beach is perfect. The pool is clean. The restaurant is elegant and the breakfast was perfect.

Dear Valued Guest, I am so excited when reading your beautiful review regarding your stay experience in our resort. It's always rewarding to hear your observations and it is such an honor for us to have you in our hotel. We are glad to know that you have a great stay with us and that the products, services as well as facilities provided were up to your expectations. Thank you so much for the praise, we are delighted to hear it and this is the greatest reward for the entire team. I will share your compliments with the entire team who will be thrilled to hear them. We are glad that our team member gave you such a good impression and had a good impact in your overall experience. Your kind words will motivate them in displaying this great service focus. Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Bali. Sincerely, Ardin Febriana - Assistant Manager

Bath Room and Amenities

TripAdvisor rating 3.5/5

ramsessimaremare Family - 18/06/2019 TripAdvisor review

Booked Room with Pool view but not available upon check In No towels ready and incomplete bathroom amenities upon arrival Drinking water not enough,only 2 btls available, not sure if this is the standard for junior suite room

quite dissapointed when i arrived

Customer review rating 4.0/5

Adma S. Families - 17/06/2019 AccorHotels certified review

my room is not ready till 15.30 PM, even I have to argue first when i asked the room for the 2nd time. And the room number is changed, i was told for 323 and at 15.30 when i rechecked the readiness of my room (check in time should be 14.00 PM) , the receptionist give me a compensate for free upgrade to deluxe. But when she wrong mentioned the guest name. And said that i got 317 instead, so immediately she canceled the compensate she already give me before with the card. What an awkard service attitude !! hmmm ....

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Bali Nusa Dua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manis Arianti Front Office Manager

3 room

TripAdvisor rating 3.5/5

Flyer19939999461 Family - 17/06/2019 TripAdvisor review

We had bad experience during the check in and also during our first night. The room wasn’t cleaned and it was smelly. The best thing in this hotel was the duty manager Toju. Many thanks for his help during our stay.

Dear flyer19939999461, Thank you very much for taking the time and effort to post a personal review following your recent stay at Mercure Bali Nusa Dua. We truly appreciate any feedback from our valued guests that enable us to improve our services and facilities. We were very concerned to read your comments which reflect dissatisfaction regarding room cleanliness in particular and hotel cleanliness in general which is needed to be improved. On behalf of the entire staff and Management, I would like to sincerely apologize for this experience. I have carefully review the points mentioned and will follow up accordingly with the managers concerned to ensure that the corrective measure will be taken. On a positive note, we are delighted to know that Togu our Duty Manager has offer you her best service recovery which can slightly lighten your burden. Despite your disappointment, we do hope you will stay with us again and be given the opportunity restore your confidence in our products and services. Best Regards, Ardin Febriana - Assistant Manager

Enjoyable stay in Mercure Nusa Dua

Customer review rating 4.0/5

D. Couples - 10/06/2019 AccorHotels certified review

The staff were so helpful, due to my early arrival to the hotel.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti Front Office Manager

Excellent

Customer review rating 4.0/5

Meice T. Families - 10/06/2019 AccorHotels certified review

Good service

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti Front Office Manager

Great experience

Customer review rating 4.0/5

Triana Families - 10/06/2019 AccorHotels certified review

Overall it's oke..but i didn't like the person who asked & explained about breakfast at the restaurant...

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. Pleased assure you that all of your observations will be shared with the concerned Department Heads for immediate corrective action. Your feedback highlighting this aspect is certainly important for us and we would like to thank you for bringing this point to our attention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti Front Office Manager

Did not feel I am a ACCORhotel member

Customer review rating 4.0/5

H. /. C. Families - 10/06/2019 AccorHotels certified review

I am not feel I am a ACCORHOTEL member The welcome drink voucher did not mention GOLD CARD member . The dining area a lot of fly . You have to use one hand to force the fly go away .

Dear C. H., Thank you for taking the time to tell us about your experience at the Mercure Bali Nusa Dua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Togu Nainggolan Assistant Manager

We miss the bunnies

Customer review rating 4.0/5

V. Families - 09/06/2019 AccorHotels certified review

The hotel is huge & pretty. Our room was just right in front of bunnies cage. We love them very much. They are so cute and we really enjoyed playing with them. Close to art market & some cafe and resto, but very far to the beach.

Dear Lita V., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback especially for the bunnies. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti Front Office Manager

Very nice and Peaceful place

TripAdvisor rating 3.5/5

teause Family - 09/06/2019 TripAdvisor review

We had really great time during our stay in Mercure Bali Nusa Dua. Thank you for upgraded our rooms to pool view rooms. I always like Nusa Dua beach because it's not so crowded and mercure Nusa Dua has private beach area

Dear Teause, Warmest greeting from Mercure Bali Nusa Dua. Thank you very much for taking the time to write this review and let us know your impressions of your recent stay in our resort. We are very happy to read that you an amazing time with us. It is beyond my pleasure to learn that you had a memorable stay while enjoying our facilities and the service extended to you by our staff. I really appreciate the time you were taking to share this precious feedback and support with the other travelers. Once again, thank you for your loyalty, and I look forward to welcome you back on your next visit to Bali. Best Regards, Manis Arianti Front Office Manager

Disappointing

Customer review rating 4.0/5

A. Families - 07/06/2019 AccorHotels certified review

Late check in. Lots of missing/loose tiles in the pool, rat in the restaurant area, nowhere to hang towels or wet clothing in the room, expensive food and drink (more than holiday inn) , not a great breakfast quality.

Dear Merriott A., Thank you for taking the time to tell us about your experience at the Mercure Bali Nusa Dua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We truly appreciate any feedback from our valued guests that enable us to improve our services and facilities. We were very concerned to read all of your comments which is needed to be improved. Thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manis Arianti Front Office Manager

Nice hotel could needs some TLC

Customer review rating 4.0/5

A.k. Couples - 06/06/2019 AccorHotels certified review

Property is beautiful, were disappointed the pool bar is gone and no cheap drinks. Shower in room was great but would prefer separate bathroom. Food was nice but over priced for serving size on most menu items. Pizza was fantastic and catered to all our needs. Beach and airport shuttle also good. Day spa closed for most of our trip and expensive.

Dear keil a., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are also truly sorry to hear that we could not meet your expectations in some areas and extend our deepest apology for any inconveniences you might have experienced during your stay Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti Front Office Manager

Comfortable and nice !

Customer review rating 4.0/5

A. K. Families - 06/06/2019 AccorHotels certified review

Comfortable and nice!

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti Front Office Manager

Very strong insecticide odor in room

TripAdvisor rating 3.5/5

Kan B Solo travel - 06/06/2019 TripAdvisor review

Take the photo-shopped official hotel pictures with a healthy dose of salt. Reality is quite different. The only reason I stayed here was because I was getting free nights from my Accor points. I would never stay here for >$50 per night .... not really worth it. The biggest issue I had was that there was a very strong insecticide odor in the room. This gave me a headache within 5 minutes of stepping in to the room. I was wondering the entire stay whether it is actually safe to breathe in those noxious fumes for hours on end. What is the point of staying in a hotel room when you are feeling uncomfortable and unsafe? Also, I had paid extra to get a pool view room .... but the only view I got from my room was a tiny sliver of the kiddie pool at the ground floor. The staff are very ordinary. There was only 1 woman staff member who was particularly gracious and friendly ... but that was perhaps only because she was trying to peddle some Accor membership plan. This is a slightly dated property. This shows up quite obviously in the room and shower interiors. Breakfast is very good. That was probably the only thing that really stands out for this hotel. I wonder why the Accor groups tarnishes it's overall luxury brand status with these budget hotels. I guess there is more overall money to be made from these middle-class properties.

Dear Kan B, Thank you very much for staying with us and I am very sorry to hear your experience was not a positive one. At Mercure Nusa Dua we strive to give all of our guests a wonderful time and I must apologize that we have failed to provide this for you. Our Room Attendant control sheet for that day has recorded that your room was being inspected or ready to be used. In this case,I will be making random inspections of our rooms to ensure that they are fully prepared for guest occupancy at all times. So, we would prevent this won't happen again for next future. Las but no least, kindly accept my sincere apologies for the inconvenience. I look forward to hearing from you soon. Best Regards, Togu Nainggolan Assistant Manager

Clean but noisy rooms.

Customer review rating 4.0/5

Steve Couples - 04/06/2019 AccorHotels certified review

There was a chicken outside our room and the rooms are quite noisy which interrupted our sleeping. Btw, the chicken (cock/rooster) started at 4:00 so this was kind of annoying. Everything else was good. Nice staff and locaton.

Dear bolte s., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very concern to read your comment about the chicken, it was perhaps from our neighbor, actually we can move your room if you informed us in advance. Nevertheless, I value all my guests’ comments as they enable us to improve our quality service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti Front Office Manager

Not so good

Customer review rating 4.0/5

E. F. Couples - 03/06/2019 AccorHotels certified review

The building looks good but the room was terrible. The air conditioner not cold enough, so the room feels hot. And the room feels very stuffy compared to outside the room.

Dear F. e., Thank you for taking the time to tell us about your experience at the Mercure Bali Nusa Dua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manis Arianti Front Office Manager

Relaxing

Customer review rating 4.0/5

Tommy Families - 03/06/2019 AccorHotels certified review

It was a relaxing and happy moments with family.

Dear ardhani a., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manies Arianti Front Office Manager

Staff are so friendly and accomodating. we had a very relaxing, worry free stay.

Customer review rating 4.0/5

I. C. Friends - 30/05/2019 AccorHotels certified review

Everyone from the front desk to the people cleaning our rooms and the staff at the breakfast and pool area are so welcoming, friendly and accommodating. We would like to thank them for their service.

Dear Valued Guest, Warmest greeting from Mercure Bali Nusa Dua. Thank you very much for taking the time to write this review and let us know your impressions of your recent stay in our resort. We are very happy to read that you an amazing time with us. It is beyond my pleasure to learn that you had a memorable stay while enjoying our facilities and the service extended to you by our staff. I really appreciate the time you were taking to share this precious feedback and support with the other travelers. Once again, thank you for your loyalty, and I look forward to welcome you back on your next visit to Bali. Sincerely, Ardin Febriana - Assistant Manager

Amazing friendliness and services!

Customer review rating 4.0/5

Y. G. Business - 29/05/2019 AccorHotels certified review

The banquet captain is so amazing. Responsive receptionist and staff! I would like to come again of course. It's been an amazing meeting for my corporate in Nusa Dua Mercure, Bali.

Dear Ms y., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ardin Febriana - Assistant Manager
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