Mercure Bali Nusa Dua 4 stars

TripAdvisor rating 3.5/5 1,031 reviews
Mercure Bali Nusa Dua
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+ 24 Services
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Room 1

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Hotel extras

  • Easy access to Convention Center, Beach and Nusa Dua attractions

  • Four meeting rooms with state of the art meeting facilities

  • Free Shuttle to Nusa Dua Beach and Shopping Center

  • Swimming pool divided into 2 levels and connected by a waterfall

  • Free WIFI in rooms and public areas of the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • NGURAH RAIPaying
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Babysitting on request
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Bali Nusa Dua

Jalan Nusa Dua Selatan
Lot SW 03
Badung Bali
80363
nusa dua
indonesia

Tel: +623618467000

Fax: (+62)361/8467001

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NGURAH RAI At 14km / 8.7 miles - Shuttle paying

GPS :-8.80692, 115.22074

Our accommodations

Feel the comfort of our contemporary rooms in the tranquil atmosphere of Mercure Bali Nusa Dua.

Superior Garden View with Double Bed

  • Max. number of persons: 3
  • Area: A partir de 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Garden View with Twin Beds

  • Max. number of persons: 3
  • Area: A partir de 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Pool View with Double Bed

  • Max. number of persons: 3
  • Area: A partir de 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Pool View with Twin Beds

  • Max. number of persons: 3
  • Area: A partir de 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Room with Double Bed, terrace and garden view

  • Max. number of persons: 3
  • Area: A partir de 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Room with 2 single beds, terrace and garden view

  • Max. number of persons: 3
  • Area: A partir de 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Room with Double Bed Terrace and Pool View

  • Max. number of persons: 3
  • Area: A partir de 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Room with 2 Single Beds Terrace and Pool View

  • Max. number of persons: 3
  • Area: A partir de 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Junior Suite with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: A partir de 40
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Our restaurants and bars

SOKA RESTAURANT

Type of cuisine: International

A semi-covered terrace makes this restaurant a comfortable and relaxed setting for breakfast lunch and dinner serving both local and international cuisines.

Lunch

06:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Gitgit Pool Bar

Photo non contractuelle / Strictly non binding

Pool Bar

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 100

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure Bali Nusa Dua

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

2,929 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,031 reviews

Nice, but partly the service can be improved

Customer review rating 4.0/5

P. B. Couples - 08/10/2019 AccorHotels review

Nice hotel, friendly staff. Service can be improved, in particular in the restaurant. In fact the menu could be improved also

Customer review rating 4.0/5

N. Families - 08/10/2019 AccorHotels review

So happy stay here for 2d1N. All the things are great but the bedsheet room no 204 & 206 are wet and smell not good. I love the pool so much.. very big and the water is warm

Customer review rating 4.0/5

Anonymous Couples - 08/10/2019 AccorHotels review

Location is convenient Room a bit old

Nice

Customer review rating 4.0/5

M. H. Couples - 08/10/2019 AccorHotels review

Very Good

Mr

Customer review rating 4.0/5

P. S. Solo - 07/10/2019 AccorHotels review

Very convenient the staff are very friendly and welcoming, manis putri fitri eka ayu extremely knowledge of how to treat residents

Dear S. P., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team especially the name you mentioned. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ketut IRIANA General Manager

Pleasant stay

Customer review rating 4.0/5

Dq Friends - 05/10/2019 AccorHotels review

Was an overall good stay,the rooms are a little outdated ,could do with an upgrade, location is good nice pool and shuttle to the beach.staff are friendly,

Dear quevauvilliers d., Thank you for taking the time to share this review following your recent stay with us. We are very sorry to read of the discomfort you experienced as a result your check in was late. It was also very disappointing to read that we failed to take some sort of corrective action during your stay when this was brought to our attention, as such I would like to extend a most sincere apology. We let you down, which is the last thing we would ever want to do and we can appreciate how disappointing this whole experience must have been for you. Please be assured that we have taken all the necessary measures to ensure this same experience does not recur for you or any other guest. Your honest feedback truly helps us to improve on our guest experience. We are most grateful you have shared this and I do sincerely hope we may have the chance to welcome you back for a greatly improved experience in future. Best Regards, Ketut Iriana General Manager

Not impressive

Customer review rating 4.0/5

Y. Friends - 30/09/2019 AccorHotels review

I stayed in Mercure Bali Nusa Dua just for 1 night to attend my friend's wedding. Reason for choosing this hotel was due solely to its proximity to the wedding venue. However, the experience was not that impressive. I and my friend could not get into the rooms until 3+pm (check-in time should be 2pm) and asked us to wait (the front officer even was so reluctant to inform the waiting time estimate). Albeit the free lunch they provided (compliment for late check-in), I and my friend definitely prefer to get into the room on a timely manner. Additionally, the TV did not work properly (took 20-30 mins to fix) and the hot water was not that good as well. Not impressive, needs to significantly upgrade the service level.

Dear Bapak Budiana Y., Thank you for taking the time to tell us about your experience at the Mercure Bali Nusa Dua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manis Arianti - Front Office Manager

Nice hotel, nice room

Customer review rating 4.0/5

H. Solo - 30/09/2019 AccorHotels review

I arrived a bit late in the afternoon, and found that the room hasn't ready yet. I didn't mind to wait for a while but the staffs were all so busy with their activities and neglected the waiting customers. Other hotels in comparison, serve the waiting customers with drinks or some snacks :) Anyway the room was fine, the meals also suit to the Mercure's standard. It was a very short journey and it was a fine one.

As expected from Accor Hotels

Customer review rating 4.0/5

Sergey P. Solo - 27/09/2019 AccorHotels review

Smooth check in process. Friendly reception staff. Special thanks to Manis, Reiya, and Putri which is very helpful and make my stay feels great. Definitely come back.

Great hotel in good location

Customer review rating 4.0/5

Sonya Couples - 24/09/2019 AccorHotels review

Loved the hotel, found the rooms were a bit small but overall everything was good, staff very helpful and the breakfast was very tasty

Great hotel

Customer review rating 4.0/5

E. Couples - 23/09/2019 AccorHotels review

Very friendly staff. Small room but clean ...

Nice big garden hotel

Customer review rating 4.0/5

E. Couples - 23/09/2019 AccorHotels review

Beatiful hotel with big garden and clean room.

Feel Welcome

Customer review rating 4.0/5

Praba_artha Families - 22/09/2019 AccorHotels review

Sudah seperti rumah kedua saat menginap disini, anak anak sangat menyukai nya, will come back as soon as possible.. Thank you for your kind hospitality..

Dear artha timur I., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ketut IRIANA' General Manager
Customer review rating 4.0/5

Mohamed Couples - 21/09/2019 AccorHotels review

Delay in Service ... AC was not properly working and when complained not attended ... Room Service do not answer when calling them ... asked for salt and never got it. your service need to be improved .. you need to better control on the employees attended to the customers request... sent new KPIs and control them.

Dear Ali M., Thank you for taking the time to tell us about your experience at the Mercure Bali Nusa Dua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ketut IRIANA General Manager
Customer review rating 4.0/5

Laura Couples - 18/09/2019 AccorHotels review

Hotel area is beautiful and staff was good. However hotel room was a bit old looking and smelly. Also air conditioner didn't work and bedsheets were moist all the time. Room doors were really heavy and noisy. Towels were dirty. In the end staff, location and private beach made this hotel slightly above average.

Dear siippainen l., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti Front Office Manager

Nice staff, good environment

Customer review rating 4.0/5

Yulianto A. Families - 17/09/2019 AccorHotels review

Its has a great environment, pleasant & helpfull staff... but room furnitures need to maintain

Dear prakoso yulianto A., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti Front Office Manager

Mr Hugh H.

Customer review rating 4.0/5

Hugh H. Couples - 06/09/2019 AccorHotels review

Condition of Pool Poor, Not enough variation in breakfast menu.Reception staff very poor including female supervisor that laught in my face after I prove she was wrong,and had attitude she did not care .Also Manager a time of incident also did not have correct imformation Fridges in room poor,and need to be colder Bar and Restaurants staff where great and helpful

Dear Mr. H. H., Warmest Greetings from Mercure Bali Nusa Dua. Thank you very much for taking the time and effort to tell us about your recent stay at the Mercure Bali Nusa Dua. We are truly apologize that your experience did not meet your expectations. On behalf of the entire staff and Management, I would like to sincerely apologize for this experience. I have carefully review all points mentioned and will follow up accordingly with the managers concerned to ensure that the corrective measure will be taken. We are truly appreciate any feedback from our valued guests that enable us to improve our services and facilities. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Ketut Iriana - General Manager

Nice View and Helpful Staff

Customer review rating 4.0/5

Alfan Solo - 06/09/2019 AccorHotels review

The hotel was so beautiful, especially the pool and garden.. Even though the was not to big, but the service that deliver by the staff was very good.. Makes

Dear Alfan R., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti Front Office Manager

Lovely pool

Customer review rating 4.0/5

C. M. Friends - 06/09/2019 AccorHotels review

The room was okay, food.. yeah okay even not many variation, the wifi is good covering all hotel area, and lastly, the pool was the best.. :D

Dear M. C., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis arianti Front Office Manager

Very friendly and helpful staff

Customer review rating 4.0/5

A. W. Families - 06/09/2019 AccorHotels review

The facility was good but the best was the service of the staff, its very helpful and they all are very friendly.. Thank you, will be back soon..

Dear Wilma A., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti Front Office Manager
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