Mercure Bali Nusa Dua 4 stars

TripAdvisor rating 3.5/5 1,023 reviews
Mercure Bali Nusa Dua
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+ 24 Services
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Room 1

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  • I cannot take advantage of the Members' rate

Hotel extras

  • Easy access to Convention Center, Beach and Nusa Dua attractions

  • Four meeting rooms with state of the art meeting facilities

  • Free Shuttle to Nusa Dua Beach and Shopping Center

  • Swimming pool divided into 2 levels and connected by a waterfall

  • Free WIFI in rooms and public areas of the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • NGURAH RAI
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Babysitting on request
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Bali Nusa Dua

Jalan Nusa Dua Selatan
Lot SW 03
Badung Bali
80363
nusa dua
indonesia

Tel: +623618467000

Fax: (+62)361/8467001

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NGURAH RAI At 14km / 8.7 miles - Shuttle paying

GPS :-8.80692, 115.22074

Our accommodations

Feel the comfort of our contemporary rooms in the tranquil atmosphere of Mercure Bali Nusa Dua.

Superior Garden View with Double Bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Garden View with Twin Beds

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Pool View with Double Bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Pool View with Twin Beds

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with Double Bed, terrace and garden view

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 single beds, terrace and garden view

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with Double Bed Terrace and Pool View

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 Single Beds Terrace and Pool View

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 40
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Our restaurants and bars

SOKA RESTAURANT

Type of cuisine: International

A semi-covered terrace makes this restaurant a comfortable and relaxed setting for breakfast lunch and dinner serving both local and international cuisines.

Lunch

06:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Gitgit Pool Bar

Photo non contractuelle / Strictly non binding

Pool Bar

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 100

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure Bali Nusa Dua

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

2,841 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,023 reviews

An unforgettable stay and won't be repeated

TripAdvisor rating 3.5/5

m4m0ru Couples - 18/08/2019 TripAdvisor review

I am an Accor Gold member and stay 4 days 3 nights with my wife. The first day, I checked in at 4 pm, the front desk said the room wasn't ready and asked us to wait 30 minutes. After a small complaint, suddenly the room was declared ready. When entering the room, the floor was still wet, there were no toiletries (soap, shampoo, hand towels, doormats). Then I complained to the front desk because we didn't quite fit the room design model in the corner, got the answer that they could only give the room to me and the room had been upgraded, or wanted to go back to the original room? Hello? Don't I really have the right to get an upgrade according to my Gold membership benefits? The second day, we left our room at 8.30 and put up a room sign to clean. At 2 noon we returned and our room was NOT cleaned. Finally our room was cleaned when we went out again in the afternoon. When we returned to the room, it turns out that the hand towel was still not included in the room. The condition of the hotel is a bit old, some devices in the bathroom need to be replaced. Breakfast is pretty good. Services from the staff as a whole are not friendly, tend to be flat. During the incident on the first day, I was promised to be met by the duty manager but that was only lips service. It was truly an unforgettable experience at an Accor chain hotel and I will certainly not repeat this hotel.

Accor Upgrade

Customer review rating 4.0/5

A. J. Couples - 15/08/2019 AccorHotels review

We got upgraded to junior suite. It was convenient. Also got late checkout. Room was clean but a bit small and old

Dear MS. J. a., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we will highlight with the Management for your concern and we hope your next visit will be as pleasant as the previous one. Sincerely, Tussi ISWANDANI Executive Assistant Manager

Friendly staff

Customer review rating 4.0/5

S. Couples - 14/08/2019 AccorHotels review

Good service Room bit small but ok

Dear Valued Guest, Warmest greeting from Mercure Bali Nusa Dua. Thank you very much for taking the time to write this review and let us know your impressions of your recent stay in our resort. We are very happy to read that you an amazing time with us. It is beyond my pleasure to learn that you had a memorable stay while enjoying our facilities and the service extended to you by our staff. I really appreciate the time you were taking to share this precious feedback and support with the other travelers. Once again, thank you for your loyalty, and I look forward to welcome you back on your next visit to Bali. Regards, Manis Arianti Front Office Manager

Nice pool hotel

Customer review rating 4.0/5

Y. Couples - 14/08/2019 AccorHotels review

Ada beach clu Pool is the best Bfast bervariasi

Tamu Yang Terhormat, Salam hangat dari Mercure Bali Nusa Dua, Terima kasih telah meluangkan waktu berharga Anda untuk berbagi pengalaman baru-baru ini dengan kami. Saya senang Anda memiliki waktu yang menyenangkan bersama kami. Selain itu, kami sangat menghargai umpan balik positif Anda mengenai semua aspek dari resor kami dan kami berterima kasih atas umpan balik Anda yang konstruktif karena memungkinkan kami untuk memberikan kesempatan untuk meningkatkan kualitas layanan kami. Sekali lagi, terima kasih, saya berharap untuk memiliki kesenangan untuk memiliki Anda lagi di Mercure Bali Nusa Dua dalam waktu dekat. Hormat Kami, Manis Arianti Front Office Manager

Ms.

Customer review rating 4.0/5

R. C. Friends - 14/08/2019 AccorHotels review

wonderful

Dear Valued Guest, Thank you so much for your wonderful review. I am so pleased to hear that you enjoyed your stay with us and were able to take full advantage of the hotel facilities we have offered. It sounds like you had a wonderful time! It is beyond my pleasure to learn that you had a memorable stay while enjoying our facilities and the service extended to you by our staff. I really appreciate the time you were taking to share this precious feedback and support with the other travelers. Once again, thank you for your loyalty, and I look forward to welcome you back on your next visit to Bali. Kind Regards, Manis Arianti Front Office Manager

Beautiful hotel with nice garden

Customer review rating 4.0/5

C. K. Couples - 14/08/2019 AccorHotels review

Smaller room but confortable. Toilet door a bit noisy. Service were very good.

Dear Mr C. K., Warmest greeting from Mercure Bali Nusa Dua. Thank you very much for taking the time to write this review and let us know your impressions of your recent stay in our resort. We are very happy to read that you an amazing time with us. It is beyond my pleasure to learn that you had a memorable stay while enjoying our facilities and the service extended to you by our staff. I really appreciate the time you were taking to share this precious feedback and support with the other travelers. Once again, thank you for your loyalty, and I look forward to welcome you back on your next visit to Bali. Regards, Manis Arianti Front Office Manager

Amazing Stay

Customer review rating 4.0/5

M. R. Families - 14/08/2019 AccorHotels review

Very Good Hotel, We will be back later

Dear Mr R. M., Warmest greeting from Mercure Bali Nusa Dua. Thank you very much for taking the time to write this review and let us know your impressions of your recent stay in our resort. We are very happy to read that you an amazing time with us. It is beyond my pleasure to learn that you had a memorable stay while enjoying our facilities and the service extended to you by our staff. I really appreciate the time you were taking to share this precious feedback and support with the other travelers. Once again, thank you for your loyalty, and I look forward to welcome you back on your next visit to Bali. Regards, Manis Arianti Front Office Manager

happy repeater

Customer review rating 4.0/5

Teng Couples - 14/08/2019 AccorHotels review

this is our second stay at this hotel and we will definitely stay again. we're comfortable and it never fails our expections. the rooms are not big as others but it doesnt matter. the hotel is safe and very helpful staffs. we experienced scam moneychanger along the shopping street in nusa dua and when i reported it to the reception, they tell right away to the manager and go with us to confront the moneychanger. fortunately, our money get back. we're very thankful and happy. this hotel is highly recommended.

Dear Ms Katrinaa f., I am so excited when reading your beautiful review regarding your stay experience in our resort. It's always rewarding to hear your observations and it is such an honor for us to have you in our hotel. We are glad to know that you have a great stay with us and that the products, services as well as facilities provided were up to your expectations. Thank you so much for the praise, we are delighted to hear it and this is the greatest reward for the entire team. I will share your compliments with the entire team who will be thrilled to hear them. We are glad that our team member gave you such a good impression and had a good impact in your overall experience. Your kind words will motivate them in displaying this great service focus. Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Bali. Regards, Manis Arianti Front Office Manager

Mr

Customer review rating 4.0/5

Mufiq Friends - 14/08/2019 AccorHotels review

It was excellent

Dear Valued Guest, Warmest greeting from Mercure Bali Nusa Dua. Thank you very much for taking the time to write this review and let us know your impressions of your recent stay in our resort. We are very happy to read that you an amazing time with us. It is beyond my pleasure to learn that you had a memorable stay while enjoying our facilities and the service extended to you by our staff. I really appreciate the time you were taking to share this precious feedback and support with the other travelers. Once again, thank you for your loyalty, and I look forward to welcome you back on your next visit to Bali. Regards, Manis Arianti Front Office Manager

Everything is satisfied

Customer review rating 4.0/5

Chuaasa Solo - 14/08/2019 AccorHotels review

Enjoyable

Dear Valued Guest, Warmest greeting from Mercure Bali Nusa Dua. Thank you very much for taking the time to write this review and let us know your impressions of your recent stay in our resort. We are very happy to read that you an amazing time with us. It is beyond my pleasure to learn that you had a memorable stay while enjoying our facilities and the service extended to you by our staff. I really appreciate the time you were taking to share this precious feedback and support with the other travelers. Once again, thank you for your loyalty, and I look forward to welcome you back on your next visit to Bali. Regards, Manis Arianti Front Office Manager

A pleasant stay

Customer review rating 4.0/5

Angela W. Families - 13/08/2019 AccorHotels review

All was well the hotel is nice the staff are very pleasant attentive and polite at all times. The grounds of the hotel are beautiful

Dear Madam Laughlin E., Thank you and highly appreciate for your comments during your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tussi ISWANDANI Executive Assistant Manager

Surprisingly the hotel treat us as an Accors member very well - much better than what we expected

Customer review rating 4.0/5

A. Friends - 13/08/2019 AccorHotels review

Surprisingly the hotel treat us as an Accors member very well - much better than what we expected

Dear Valued Guest, Thank you and appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tussi ISWANDANI Executive Assistant Manager

Breakfast is bad

Customer review rating 4.0/5

Anonymous Business - 12/08/2019 AccorHotels review

Breakfast food varieties are limited and not tasty

Dear j. jimmy, Thank you for taking the time to tell us about your experience at the Mercure Bali Nusa Dua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Togu Nainggolan Assistant Manager

Love the swimming pool

Customer review rating 4.0/5

Y. Solo - 12/08/2019 AccorHotels review

Close to BICC

Dear Ms. y., Warmest greetings from Mercure Bali Nusa Dua! I trust you had a smooth and eventful return journey. Thank you for sharing your constructive feedback and our sincere apology for the delay. We are very happy to read your comments and learned that you had an enjoyable stay with us. We will share your comments with the team who will surely be more motivated to increase more improvement for the guest satisfaction. Once again thank you for the kind comment and positive feedback. Truly look forward to seeing you and your beloved family again on the next visit. Yours sincerely Tussi ISWANDANI Executive Assistant Manager

Not upto the name 'Mercure or Accor'.

Customer review rating 4.0/5

S. Families - 11/08/2019 AccorHotels review

The property is beautiful with manicured gardens n lawns. But the rooms definately needs upgrade. The curtains, washbasin, chairs etc had mold & mildew n had a bad smell. AC was not functioning properly, at breakfast it was difficult to get a staff to talk to. We are vegans so needed to speak to someone who knows. We are thankful to room service to provide us with extra towels n to the management to give us an extended check out time.

Dear n subrahmanya s., Thank you for taking the time to tell us about your experience at the Mercure Bali Nusa Dua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Togu Nainggolan Assistant Manager

Nice & Convenient Hotel in Bali

TripAdvisor rating 3.5/5

Pengelana J Solo travel - 11/08/2019 TripAdvisor review

The hotel is well designed. It has a good architecture and environment. Staff are kind & helpfull. Breakfast are good. As a member of le club, I got coconut drink in my room. I also got a complimentary transport from & to the airport. It was surprising me, thank you very much. As a loyal member, I would like to propose some improvement for you: 1. Please check the lift timer. The door was closed too fast. 2. Hotel room need some minor improvement due to hotel age. 3. Some improvement also required in lobby area. But anyway, I will comeback to Mercure Nusa Dua. I like this hotel

Dear Pengelana J, Warm greeting from Mercure Bali Nusa Dua.. We trust you had a smooth and uneventful return journey. It is always a great pleasure having you with us as our valuable guest. We would like to extend our sincere appreciation for selecting Mercure Bali Nusa Dua as your preferred destination for leisure and thank you for your constructive feedback. However, should your experience did not meet your expectations, kindly accept our apology. I can assure you that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will highlight your feedback to our Head of Department concern in order to make some rectification. We are looking forward to welcoming you back to Mercure Bali Nusa Dua and would be delighted to be of service to you again in the nearest future. Best Regards, Tussi ISWANDANI Executive Assistant Manager

amazing

Customer review rating 4.0/5

Igna S. M. Business - 09/08/2019 AccorHotels review

I am satisfied and there is nothing to comment on

Dear Gung surya , We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti Front Office Manager
Customer review rating 4.0/5

D. Friends - 06/08/2019 AccorHotels review

lovely food, not enough seating around the pool I was there in a 6.3 earthquake, staff didn't seem to know what to do, need to direct and reassure people.

Dear daines d., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the earth quake recently, we have taken several actions, all of our team have evacuated all guest to assembly point (garden area) until the situation back to normal. The guests who worried in the high floor we moved to ground floor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti Front Office Manager

Room was clean, bed comfortable.

Customer review rating 4.0/5

Maureen L. Solo - 06/08/2019 AccorHotels review

Enjoyed the experience. Beautiful, well cared for gardens. Friendly courteous staff.

Dear Maureen L., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti Front Office Manager

Mercure hotel is one of the excellent hotel in bali

Customer review rating 4.0/5

Putu R. I. Couples - 05/08/2019 AccorHotels review

Nice hotel with good green garden landscape, very refreshing, friendly staff,

Dear wai r., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti Front Office Manager
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