ibis Ambassador Seoul Insadong Hotel 3 stars

TripAdvisor rating 4.0/5 1,132 reviews
ibis Ambassador Seoul Insadong
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Hotel extras

Located in the heart of Seoul at Insadong, one of the most memorable attractions in Seoul and the focal point of Korean traditional culture. We offer easy access to shopping and entertainment districts, the KTX and local train stations.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Sauna
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Ambassador Seoul Insadong

31
Samil daero 30 gil
Jongno gu
03132
seoul
korea, republic of

Tel: +822 6730 1101

Fax: (+82)2 6730 1100

Contact email

Check-in from 14h00

Check out up to 12h00

  • AIPORT LIMOUSINE BUS :   6002 JONGNO 3 GA

  • Airport Shuttle Limousine :   6011 / 6002 Anguk Station / Jongno Station

  • SEOUL METRO SUBWAY :   NUMBER 1 OR 3 JONGNO 3GA

  • Subway :   Line No. 1,3,5 Anguk (Exit.4)/Jongno Statation

  • By plane

    GIMPO AIRPORT At 24.38km / 15.15 miles

  • By plane

    INCHEON AIRPORT At 62.2km / 38.65 miles

  • By plane

    INCHEON AIRPORT At 62.2km / 38.65 miles

  • By train

    JONGNO 3GA SUBWAY At 0.46km / 0.29 miles

  • By train

    KTX SEOUL STATION At 5.09km / 3.16 miles

GPS :37.574364, 126.989443

Our accommodations

The Standard Twin Room features two single beds, a flat screen LCD TV, heating and air-conditioning systems, in-room safe, work desk and free wireless and broadband Internet access. The Standard Double Room features one double bed, a flat screen LCD TV, heating and air-conditioning systems, in-room safe, work desk and free wireless and broadband Internet access.

Standard 1 Double Bed

  • Max. number of persons: 3
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Twin Beds

  • Max. number of persons: 3
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Family 1 Double Bed and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard 3 Single Beds

  • Max. number of persons: 3
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Our restaurants and bars

TASTE

Type of cuisine: International

A good Choice to feel great. Enjoy a buffet and Special dishes in a relaxed, simple TASTE Restaurant.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 280

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 96 people

Find out more

Our guest reviews for
ibis Ambassador Seoul Insadong

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

5,881 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,132 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Worst ibis ever

Customer review rating 4.3/5

Yusuf Business - 09/09/2019 AccorHotels review

Worst location, area not save , no bus , no train, no water if you request, no toothbrush... etc many no i this hotel, even when i request to change my room i told them many time write a note every day every shift and i am waiting for you calls , they never calls two days, also they never change the bed sheet and blanket, i told them and i write them and never change it for 5 days

Dear Yusuf A., Thank you for taking the time to tell us about your experience at the ibis Ambassador Seoul Insadong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I carefully read several time and ask our department head why occur this issue such as room change and linen issue. I will definitely check the reason and must solve this problem. Once again, I deeply sorry to made several issue and uncomfortable stay. Do our best for better service. Have a good one. Sincerely, Hwangbo, Suk

Simple, good location in good way.

Customer review rating 4.3/5

Choong J. K. Solo - 09/09/2019 AccorHotels review

Quiet, clean, good econmic, kind service, good location, free good simple excellent morning meal like home style, good coffee.. Only one thing is that we want to see more pot green plants and flowers in front hotel area to welcoming guests. Touch up clean around building entrance. It will be much better than 5 star hotels. Cozy and clean family atmosphere will help to becoming best popular hotel. Thank you.

Dear Choong Ja K., Thank you for taking the time to tell us about your experience at the ibis Ambassador Seoul Insadong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hwangbo, Suk

Pleasant

Customer review rating 4.3/5

E. R. Families - 08/09/2019 AccorHotels review

We love that the location is easily accessible by the MRT and public buses. Near trendy restaurant and cafe

Dear Elysia R., We very much appreciate your comments regarding your stay at the ibis Ambassador Seoul Insadong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Park Mi Ran Front Office Manager

Very Good

Customer review rating 4.3/5

Sang J. H. Business - 06/09/2019 AccorHotels review

In my point of view, the hotel is located in good location.

한상준 고객님께, ibis Ambassador Seoul Insadong 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. 박미란드림 Front Office Manager

Staffs were very friendly and helpful.

Customer review rating 4.3/5

June Families - 04/09/2019 AccorHotels review

Appreciated the helpful front desk staffs. They were very friendly and willing to help. The room was clean generally, but we discovered one face towel was with small stain for a day we stayed in. Hotel location is not that near to train station but within walking distance. It is near to the arty and cool cafe area, very vibrant!

Good Location

Customer review rating 4.3/5

Mark Families - 03/09/2019 AccorHotels review

Really good location, about 15-20 minutes walk to central Seoul . Every you need are also just outside the hotel. Loads of local restaurants, western and convenient stores. 5 minutes walk to the subway. All the staff are nice and friendly. They always greet you and smile at you. The rooms are regularly cleaned and they also top up your water bottle in the fridge. Very quiet location and rooms are properly sound proof. The only thing are limited English or international channels.

Everything good !

Customer review rating 4.3/5

Kary S. Families - 02/09/2019 AccorHotels review

We loved the hotel and the staff, very professional and kind, the room was just right, the location very convenient, good breakfast ( just need to add a little more variety). Overall good hotel, Mr. Ji Soo at the front desk helped us a lot with all needs. We are very satisfied and definitely will recommend this hotel to family and friends.

Dear Karol Aglae S., We very much appreciate your comments regarding your stay at the ibis Ambassador Seoul Insadong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Park Mi Ran Front Office Manager

Clean room, helpful staff, good location

Customer review rating 4.3/5

Tan L. L. Solo - 31/08/2019 AccorHotels review

Always like to stay in Ibis Insadong as the location is great. My check in and check out was assisted by Ji Soo and he was very helpful to allow my car turn in so that my luggages do not get wet during my check out. Very nice gesture. Hotel located right beside Ikseondong, Insadong and is within walking distance also to Bukcheon, Myeongdong. The room is very nice, clean and neatly maintained.

Dear Loo L. Tan, We very much appreciate your comments regarding your stay at the ibis Ambassador Seoul Insadong. It is always a pleasure to receive positive feedback. I will share your comments with our team. (Especially, Ji Soo). I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Park Mi Ran Front Office Manager

Conveniently Located

Customer review rating 4.3/5

C. Business - 29/08/2019 AccorHotels review

The hotel is conveniently located which is just a few minutes' walk to Insadong. Rooms are up to the claimed standard in terms of its area, cleanliness and comfort level. Staff are in general good at English. There's a hot bath in the hotel too. It's my second time staying in this hotel. I had breakfast when I first stayed in the hotel. My experience was that breakfast options were the weakest link of the hotel so I didn't include breakfast with my package this time.

Dear Ming Hing C., We very much appreciate your comments regarding your stay at the ibis Ambassador Seoul Insadong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Park Mi Ran Front Office Manager

Very friendly staff.

Customer review rating 4.3/5

Anonymous Families - 29/08/2019 AccorHotels review

The room was clean and the staff provided us with excellent service. But, the room aircon was hot.

Dear Micaela P., Thank you for taking the time to tell us about your experience at the ibis Ambassador Seoul Insadong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Park Mi Ran Front Office Manager

Good stay

Customer review rating 4.3/5

Jm Solo - 29/08/2019 AccorHotels review

The hotel is very well located in Insadong and easy to access from the airport. Very caring and polite staff even if the English-speaking staff could be improved. Broad rooms, big and comfortable beds. Well-organised bathrooms and calm place.

Dear Juliette M., Thank you for taking the time to tell us about your experience at the ibis Ambassador Seoul Insadong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Park Mi Ran Front Office Manager

Wifi and air-conditioning could have been better

Customer review rating 4.3/5

Catherine Families - 28/08/2019 AccorHotels review

The wifi connection and air conditioning could have better. Moreover, the bar could have provided more variety of drinks. However, the overall experience was satisfactory, especially the toilet is very pleasant.

Dear Kwong C., Thank you for taking the time to tell us about your experience at the ibis Ambassador Seoul Insadong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Especially, We try to make new welcome drink list for members. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Park Mi Ran Front Office Manager

Nice location, room a little outdated, friendly staff

TripAdvisor rating 4.0/5

cliquenl Family - 26/08/2019 TripAdvisor review

We stayed one night and compared to the Ibis Ambassador we stayed in the previous nights, this hotel looked and felt a bit outdated. This was however compensated by the nice location and the friendly staff. The area in front of the hotel is lively and has some very nice restaurants. The subway station is close and provides the opportunity to easily travel around Seoul.

Good Afternoon~ Thank you so much your wonderful review for us. Especially, Friendly staff was your compensation, that is great for us. We will more try to do our best for better service. Thank you again and hope to see you again. Have a great day~ Sincerely yours, Hwangbo, Suk

Good budget hotel

Customer review rating 4.3/5

Grace Solo - 24/08/2019 AccorHotels review

Great location as its in a heart of Insadong so easy to go visit beautiful shops around. Good service and clean room.

Kính gửi Tram Anh M., Chúng tôi vô cùng biết ơn vì những ý kiến đóng góp của quý khách liên quan tới thời gian quý khách nghỉ tại ibis Ambassador Seoul Insadong. Mọi ý kiến phản hồi tích cực đều mang lại niềm vui cho chúng tôi. Tôi sẽ chia sẻ ý kiến đóng góp của quý khách với đội ngũ nhân viên của mình. Tôi chắc chắn rằng ý kiến phản hồi này sẽ là nguồn động viên khích lệ đối với toàn bộ tập thể nhân viên của chúng tôi bởi chúng tôi luôn nỗ lực không ngừng nâng cấp chất lượng các dịch vụ của mình. Cảm ơn quý khách một lần nữa vì đã chia sẻ cảm nhận của quý khách và chúng tôi hy vọng chuyến đi lần tới của quý khách cũng sẽ dễ chịu như các chuyến đi trước. Trân trọng, Hwangbo, Suk

Good value and great location.

Customer review rating 4.3/5

Keon Families - 23/08/2019 AccorHotels review

Hotel was good value, no frills but customer service was good, English level of staff was excellent and had a good time. The spa was disappointing when I went there and I wish there was a bathtub but those were the only negative things.

Dear Keon Woong L., We very much appreciate your comments regarding your stay at the ibis Ambassador Seoul Insadong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hwangbo, Suk

Good

Customer review rating 4.3/5

Lynn Couples - 22/08/2019 AccorHotels review

Stayed 2 nights I was satisfied but the only thing I don’t like that much was the bathroom for me it’s not standard, too little

Dear Lynn L L., Greeting from ibis Ambassador Insadong. Thank you so much your great review to develop our service. I definitely agree your comment such as "Bathroom". I got a plan to renovation so now keep discuss with owner to renovate it. Your this kind of comment will be helpful for my suggestion. Anyway, We will more consider our staff service and cleaning etc. for better and better. Once again, Thank you so much to choose our hotel and stay with us. Hope to got a great week and see you again in sooner future. Sincerely, Hwangbo, Suk

Perfectly balanced

Customer review rating 4.3/5

Anthony J. Business - 21/08/2019 AccorHotels review

Arriving at the hotel may be slightly problematic if you are not used to the Korean road, like I am, and decide to be adventurous and go by public transport, like I was. The hotel itself is quaint, a big spacey hall and a very welcoming front desk. They were polite and straight to the point, so checking in felt like a breeze. Going in the room, I was greeted with a very clean and decently spaced hotel room (but for the money, I am not complaining at all!). The room came with a mini fridge which gets stocked with 2 bottles of water for free and a safe, which is more than normal. A decent sized desk, a very comfy bed and a pretty good bathroom came with it. It could all be illuminated or darkened, whatever your preference is. And for the ladies, the mirror is big enough ;) . The hotel does not serve dinner unfortunately, but the breakfast was proper; both Asian and Intercontinental breakfast was available. The hotel is located very close to busy streets where there are plenty of food options and it's about a brisky 5 minutes walk to the nearest subway (subway 3) or a bit further for subway 1 and 2. The staff, again, was always very helpful and friendly; from the front desk to the kitchen and the cleaners, all were very polite. And they all have a good knowledge of the English language, making my stay very assuring. However, there is one area it needs some improvement for sure and that is the air conditioning. While the air conditioning works fine, it is pretty noisy, which makes it harder to sleep at night. Turning it off is not a great experience either as there is no air coming in then. As I was there in the middle of August, it was a bit too hot for a window to be opened. However, this may only be my experience as I tend to get annoyed fast with noises when I try to sleep. However, do not let that distract any future travelers from going to this hotel, as this was one of the best hotels I've stayed in. Definitely worth 9 out of 10 (missing dinner option and noisy airco gave it shy away from a 10).

Dear Antony J., Greeting from ibis Ambassador Insadong. And thank you so much your wonderful review for us. As mentioned dinner and air-condition... I check it right away about noise it. It can fix directly. I am sorry about it. But, Dinner is quite hard to operate in our hotel area and condition of restaurant design. So we maybe just keep current operation until ..... I don't know ^^. Anyway, we happy to your understand all of things. And really hope to see you again in sooner future with better service. Keep in touch and have a great day~ Sincerely, Hwangbo, Suk

CHECK IN STAFF ARE RUDE

Customer review rating 4.3/5

Flora F. Friends - 19/08/2019 AccorHotels review

- check out at 0400am - staff who was doing check out was rude to us - didnt know that i just make 2 local call and need to pay - just asked the staff and clarify that do i really need to pay ? - staff just replied wait i will print out and show you what you call? - low level of service - will never come back to this hotel again. this is my first and last time

Dear Seow Ling F., Thank you for taking the time to tell us about your experience at the ibis Ambassador Seoul Insadong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hwangbo, Suk

A convenient localization

Customer review rating 4.3/5

A..h Couples - 19/08/2019 AccorHotels review

It was a pleasant stay with a competent staff. The accommodation is close to subway station and the emplacement is convenient.

Dear Hicham A., We very much appreciate your comments regarding your stay at the ibis Ambassador Seoul Insadong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Park Mi Ran Front Office Manager

Convenient service and location

Customer review rating 4.3/5

Arnaud D. Families - 19/08/2019 AccorHotels review

I am used to staying in that hotel. The location is convenient, and the service and room are nice. For this range of price, this is very good. However, we stayed in the rooms in front of the washing machines on the 10th floor. Despite what’s written on the washing machines room, people use it at night and this perturbed our sleep.

Dear Arnaud D., Thank you so much to stay with us and sorry to made uncomfortable during your stay as laundry facility. We notice operating time but it is not always acceptable for all guests. I change operate way for reduce noise it. Again, Very sorry about it but if we got a chance, we hope to serve you again with better service. Have a good week and see you sooner future. Sincerely, Hwangbo, Suk
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