Hotel - Sofitel Montevideo Casino Carrasco and Spa
Sofitel Hotel Sofitel Hotel

Sofitel Montevideo Casino Carrasco and Spa Hotel

4.5/5 1,204 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 189.00 USD Non member rate
From 170.10 USD Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 70  USD
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel offers 93 rooms and 23 suites, with six different room categories and room sizes that range from 377 sq. ft (35 m2) to 1722 sq. ft (160 m2). Stunning views overlook the Río de la Plata or the lush green surroundings of the district of Carrasco.

  • 116 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 3,916 reviews

Our guest reviews for Sofitel Montevideo Casino Carrasco and Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,204 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Camilla Couples - 11/03/2019 AccorHotels certified review
« Party on the room above mine »

I don’t think I have ever experienced a worst experience when it comes to noise issues. We checked in at 6pm for one night, and at the check in told the person at the reception that we needed to rest since we had a flight to catch at 6am. It was a lovely surprise when at around 9 pm we started hearing noises, music and someone entertaining guests with a microphone and professional sound system right above us. When at 11 pm I came down the person at the reception told me that yes, there was a birthday party on the room above ours, as if thia was the most common thing to happen at a 5-star hotel. The person was completely aloof and told us that the best she could do would be to change rooms- which would be delightful at that time of the night and with an impending chek out at 3:30am Never staying there again and making sure that we describe our experience in as many websites as possible.

Couples - 11/03/2019 TripAdvisor review
« Awesome Hotel in Montevideo »

really nice staff, from the desk/concierge till restaurant.... all staff members are fantastic... quality of the food and drinks are outstanding... nice Hotel area! needs improvement on cleaning services...

Gottfried S. Couples - 09/03/2019 AccorHotels certified review
« A great 5* hotel in a superb location »

We have stayed several times at this Sofitel since it’s opening some 5yrs ago. The hotel is in a totally renovated historical 100year old Casino buildings .The lobby is a spectacular Art Deco space that in itself is worth a visit. The room we had was a luxury double with a nice view on the beach.Design is functional,but also comfortable and tastefully decorated. It was ready for an early check in before noon,which was much appreciated. We had dinner and breakfast in the restaurant, also quite a splendid space.Food was good and service very attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gottfried S., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Tanco Lobby Experience Manager

B&r T. Couples - 09/03/2019 AccorHotels certified review
« very nice hotel in great location »

comfortable beds, good service 2 comments: towel racks in bathroom would be helpful your hamburger was almost inedible

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas F., Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodrigo Tanco Lobby Experience Manager

Stephen L. Solo - 08/03/2019 AccorHotels certified review
« Stephen From Toronto »

I thoroughly enjoyed my stay at this one of a kind, 5 star property. Spectacular design, gorgeous room, wonderful bed and very attentive staff. The small things: special brand shampoos, body lotions, etc. Proper lighting in the bathroom. Good hairdryer. A small tray of nuts that arrived with my wine when I ordered room service. A special mention of staff: Camila, Geraldine, Roolripo(sp?) and Romina. What a welcome I received every morning and evening. Big things: I arrived back at the hotel Wednesday after a day of museum hopping. I stopped at the desk to thank the staff for their recommendations whereupon they informed me that I was supposed to have checked out that morning and headed to Punta Del Este! I had mixed up my dates and was having such a great time that I forgot. The lovely woman informed me that it was no problem and that I could keep my room another night or check out immediately and there would be no charge for the extra day. THAT is why I'll remember the Sofitel Hotel and return again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen Gerard L., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Tanco Lobby Experience Manager

Dr C. Couples - 07/03/2019 AccorHotels certified review

Poorly maintained guest rooms Impressive structure Great location

Rodrigo D. L. P. Business - 28/02/2019 AccorHotels certified review
« No drink service. Bar was closed some years ago and no replacement yet. »

I am a frequent guest at the Sofitel in Montevideo. Beautiful hotel. Problem is if you want to have a drink (only) you can’t. You need to have dinner. I tried to also have dinner at the only restaurant in this five star hotel and couldn’t because it was fully booked. Even for guests. Yes. Problematic. I eas also treated badly by the Maitre of the restaurant when asking if I could have a drink.

Couples - 27/02/2019 TripAdvisor review
« Excellent accommodations, very reasonable rates! »

We enjoyed breakfast dining and use of extensive pool, exercise and spa facilities at the hotel. We were also happy with easy access to excellent restaurants nearby, and used taxis to tour the old city, parks, museums and the waterfront market.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henry W Thank you very much for sharing your experience with all Tripadvisor readers. The beauty of our hotel is due to the architecture of the ancient hotel built in 1921. We strive to maintain the french style but also incorporating some contemporary decorations in order to give our building a sophisticated atmosphere. All our staff will be pleased to know that your stay with us was memorable and we will be delighted if you decide to come back to Montevideo. Sincerely, Rodrigo Tanco Lobby Experience Manager

Francisco S. Couples - 26/02/2019 AccorHotels certified review
« Personalized service »

Both Geraldine and the other lady at the Desk are extremely nice and provide an excellent service. They were very efficient with suggestion and reservations of restaurants and shows in montevideo and Jose Ignacio

Mrs M. W. Couples - 26/02/2019 AccorHotels certified review
« Absolutely fine. »

Fine

Anonymous Business - 25/02/2019 AccorHotels certified review
« The staff and service were amazing! »

The hotel and staff were very accommodating. It was a great experience.

Anonymous Couples - 22/02/2019 AccorHotels certified review
« Poor service »

Fantastic building but very poor room quality

Anonymous Couples - 20/02/2019 AccorHotels certified review
« The hotel is really nice, though it could use a few updates. The personnel was fantastic. The only real disappointment was the spa - the massage was ... bad. »

See above - great building and personnel. Really disappointing spa/massage

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Sra. E., Nos complace muchísimo recibir sus comentarios en relación a su estadía en Sofitel Montevideo Casino Carrasco & Spa. Es siempre un placer recibir comentarios positivos y constructivos como el suyo. Haremos extensivas sus agradables observaciones a nuestros equipos por el reconocimiento realizado. Estoy segura que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. En relación a su experiencia en el Spa, quiero primeramente hacerle llegar mis más sinceras disculpas por no haber alcanzado sus expectativas. En Sofitel Montevideo valoramos mucho el feedback de nuestros huéspedes, ya que es una herramienta que nos permite mejorar nuestros servicios día a día. Sería Ud. tan amble de especificar cual fue el problema en particular con el tratamiento que recibió en el Spa? Su feedback será de mucha ayuda para nosotros. Todos los embajadores Sofitel estaremos aguardando su pronto regreso para poder brindarle una experiencia aún mejor. Reciba un cordial saludo. Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Carla Business - 19/02/2019 AccorHotels certified review
« Perfect »

Amazing!!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Sra. H., Es un enorme placer recibir su feedback en relación a su estadía en Sofitel Montevideo Casino Carrasco & Spa. Nos complacer recibir comentarios positivos como el suyo. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy segura que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Esperamos tener el placer de volver a recibirla nuevamente a la brevedad. Sofitel Montevideo ya es su casa! Cordialmente, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Ramesh M. Business - 19/02/2019 AccorHotels certified review
« acceptable »

I did not have A/C working for the 2 days, even after I have complained., which is the main purpose of staying in the Hotel , that the Room has all the services working well.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. m., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. A thousand apologies for answering now, but we had failures on the system. It is always important for us to receive the feedback from our guests. We really sorry that the experience did not meet your expectations this time. Please, rest assured we have already share your comments with the maintenance area. Thank you again for sharing your experience, and we hope to have the opportunity to better serve you in your next visit to Montevideo. Please, don´t hesitate in contacting me. Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Gonzalo R. Couples - 18/02/2019 AccorHotels certified review
« Excelente »

Realmente majestuosa, volveremos!!!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Sr. R., Nos complace muchísimo recibir su emocionante comentario en relación a su estadía en Sofitel Montevideo Casino Carrasco & Spa. Haremos extensivas sus agradables palabras a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Tk Couples - 17/02/2019 AccorHotels certified review
« Well treated in Montevideo. »

We stayed at the hotel twice. Prior to our visit the hotel was helpful in arranging transportation and making changes to my reservation. We were well received at the front desk both times we were there. The room was a little small side but clean and nicely decorated. We had breakfast and dinner at the hotel and would have liked to have lunch there but wanted a more casual option. Breakfast was perfect with every conceivable option available. We thought the dinner menu was limited and we both thought the steak we chose wasn’t as good as it should have been. Both the waitress and the sommelier were helpful and available without being intrusive. We enjoyed the pool but did not like the casino at all.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. K., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. We are glad that the experience meet your expectations. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We really sorry that the food during the dinner did not meet your expectations. At Sofitel we stride to provide the best service, that is why we really appreciate your feedback and it will be very useful for us to continue improving our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Anonymous Couples - 16/02/2019 AccorHotels certified review
« Lovely Property »

Hotel and Staff are a showpiece.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. B., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive the feedback of our guests. We really sorry that the bathroom french design did not meet your expectations. Please, don´t hesitate in contacting me in your next visit to Montevideo so we can offer you another option. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Adam G. Couples - 14/02/2019 AccorHotels certified review
« Beautiful Hotel »

Beautiful hotel, but could use some updating - new carpeting, etc.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. G., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. We are glad you liked the hotel arquitecture. I am sorry that your experience did not meet all your expectations; allow me to express my sincerest apologies, especially for the cockroach that you mention. Please, note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We hope you can give us the opportunity to welcome you again to better serve you in your next visit. Please do not hesitate to contact me so we can offer you the best options. I remain at your disposal. Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Anonymous Couples - 12/02/2019 AccorHotels certified review
« pleasant »

your staff is extremely friendly and helpful. they are the best part. the room, although large enough, was a bit tired and poorly designed. the hotel is missing a bar.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. A., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive the feedback of our guests. We really appreciate your wonderful words for our staff! I will share your comments with our team. I am sorry the room did not meet all your expectations, please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 189.00 USD Non member rate
From 170.10 USD Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates