Sofitel Montevideo Casino Carrasco and Spa Hotel 5 stars

TripAdvisor rating 4.5/5 1,240 reviews
Sofitel Montevideo Casino Carrasco and Spa
See on a map
+ 25 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • The most luxurious hotel in Montevideo

  • The most exclusive part of the city

  • Relaxation and well-being

  • Exclusive restaurant

  • Spa with indoor and outdoor swimming pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Valet parking
  • Accessibility for people with reduced mobility
  • Pets allowed 70.00 USD
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Montevideo Casino Carrasco and Spa

Rbla Republica de Mexico 6451
11500
montevideo
uruguay

Tel: +59826046060

Fax: (+598)26019127

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    CARRASCO At 15km / 9.32 miles

  • By plane

    GRAL. CESAREO L.B At 15km / 9.32 miles

  • By boat

    MONTEVIDEO PORT At 19.5km / 12.12 miles

GPS :-34.890555, -56.055278

Our accommodations

The hotel offers 93 rooms and 23 suites, with six different room categories and room sizes that range from 377 sq. ft (35 m2) to 1722 sq. ft (160 m2). Stunning views overlook the Río de la Plata or the lush green surroundings of the district of Carrasco.

SUPERIOR ROOM with 1 Queen Size Bed and city views

  • Max. number of persons: ‌2
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 Single Size Beds and city views

  • Max. number of persons: ‌2
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

LUXURY ROOM with 1 Queen Size Bed and views of Río de la Plata

  • Max. number of persons: ‌2
  • Area: From 38
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

LUXURY ROOM with 2 Single Size Beds and views of Río de la Plata

  • Max. number of persons: ‌2
  • Area: From 38
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

JUNIOR SUITE with 1 King Size Bed and views of the city and Río de la Plata

  • Max. number of persons: ‌3
  • Area: From 55
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Prestige Suite with 1 King Size Bed and views of Río de la Plata

  • Max. number of persons: ‌3
  • Area: From 85
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

OPERA SUITE with 1 King Size Bed and views of the city and Río de la Plata

  • Max. number of persons: ‌3
  • Area: From 140
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

IMPERIAL SUITE with 1 King Size Bed and views of Río de la Plata

  • Max. number of persons: ‌3
  • Area: From 180
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Our restaurants and bars

RESTAURANT 1921

Type of cuisine: French

With stunning views of the beach and the Carrasco district, 1921 Restaurant offers a creative approach to cuisine that combines classic French dishes with a local twist.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 255 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Sofitel Montevideo Casino Carrasco and Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

4,121 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,240 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Amazing

Customer review rating 4.6/5

Anonymous Business - 11/06/2019 AccorHotels certified review

The staff was attentive and the room was great.

Bonjour Mrs. Coney, We very much appreciate your great comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback like yours. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback in very important to us. We will be very grateful if you also want to share your experience in the Google and /or Tripadvisor websites (following the links) so that all users of these portals know the Sofitel experience. Once the review is done, please let us know in order to offer you a room upgrade for your next reservation (upon to availability). https://bit.ly/2FKt5uh https://bit.ly/2HUSchq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Sofisticated and rewarding

Customer review rating 4.6/5

Gabriela C. Solo - 11/06/2019 AccorHotels certified review

A friendly and efficient check-in process makes you feel as an expected guest. The personalized way you are treated throughout the stay makes you feel at home but in a palace-type ambience. Exceptional architecture and interior design.

Bonjour Mrs. C. Visca, We very much appreciate your great comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback like yours. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback is very important to us. We will really appreciate if you can also share your experience on the Google and/or Tripadvisor website following the links. We would like other travelers to also know the Sofitel experience. After your review, please, let us know, in order to offer you an upgrade during your next stay with us (upon availabiity). https://bit.ly/2FKt5uh https://bit.ly/2HUSchq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Dr.

Customer review rating 4.6/5

Martin S. Business - 10/06/2019 AccorHotels certified review

In general very good. In some rooms the AC makes whistling noise. So I had to change room when I checked-in, which happened before.

Bonjour Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It was an honour to welcome you again at Sofitel Montevideo! It is always a pleasure to receive positive feedback like yours. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the AC problem, please, accept our apologizes, because this is not the service we want to offer at Sofitel. Rest assured we will take the appropriate measure to improve in that point. Thank you again for sharing your experience, and we hope to received you again! Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

THE PLACE AGAIN

Customer review rating 4.6/5

Mv Business - 06/06/2019 AccorHotels certified review

ever lasting professional and rather amicable services, granted by Sofitel Montevideo team...making your several hours a day at the hotel most pleasant....

Dear Mr. V., Thank you again for your great feedback! We really appreciate it! It is always an honour to welcome you in our hotel, and your daughter too! I will share your comments with all the Sofitel ambassadors. Thank you again for sharing your experience. See you on July! Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Not up to the five-star standard

Customer review rating 4.6/5

L.lewis Couples - 03/06/2019 AccorHotels certified review

We stayed in an ocean-facing room, which was nice with the exception that out bathroom shower seemed to have detached from the ceiling. While this did not affect it's use, it's an odd look in a hotel of this caliber. Also, the check in process is quite lacking. When we checked in the evening, there was only one person on duty who was helping someone else and finally out porter had to check us in, very strange. Also, there is no true 'concierge' on duty. We stayed here for a total of 4 days and the whole time there was no actual concierge. I needed assistance in mailing out some post cards (something I always have the concierge do for me) on my final day and there was no one to assist. With the random staff that seems to manage the front desk, I was no comfortable just leaving them to be mailed out with anyone, and so was unable to send them out. Also, the ATM in the hotel is in the casino, so you will not be able to access it in the mornings and afternoons when the casino is closed, which is odd. The building itself is beautiful but sadly the service does not meet the mark. The room service menu needs some work as well - the bread always arrived cold and items are not accurately reflected on the menu. My husband ordered the rice timbale which turned out to be just white rice packed into a bowl and not the Italian 'timbale' style. This was after he was told by the person on the phone that the dish consisted of rice and vegetables. Luckily, after we complained, we were given french fries as a substitute, but again, another reason why I note that this is not 5-star service to begin with and certainly not what I expect from Sofitel.

Bonjour Mr. S., Thank you for taking the time to tell us about your experience at Sofitel Montevideo Casino Carrasco & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, because this is not the service we want to offer at Sofitel. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please, do not hesitate in contacting me during your next visit to Montevideo. We want to offer the "magnifique" service. I remain at your disposal. Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator
Customer review rating 4.6/5

Anonymous Solo - 02/06/2019 AccorHotels certified review

The stay was fine but never received my statement by email as I was promised. I felt being met at the airport was very good

Bonjour Mr. C., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive the feedback from our guests. At Sofitel, we always want to make our guests feel "magnifique". What do you think we could have done to make your stay truly unforgettable? Regarding your statement, please accept my sincere apologies for the delay. Could you please confirm me if you have received now? Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. I remain at your disposal. Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Best Hotel in Uruguay!

Customer review rating 4.6/5

Kyle Business - 31/05/2019 AccorHotels certified review

Its always amazing to stay at the Sofitel when I come down for work. The rooms are great, the fitness centre is in good condition and it is in a beautiful building.

Bonjour Mr. S., We very much appreciate your great feedback regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback like yours. I will share your comments with our team. We appreciate also your comments about the window and the pillows in the room. Make sure we will take the appropriate measure to improve in that point. Your feedback in very important to us. We will be very grateful if you also want to share your experience in the Google and /or Tripadvisor websites (following the links) so that all users of these portals know the Sofitel experience. Once the review is done, please let us know in order to offer you a room upgrade for your next reservation (upon to availability). https://bit.ly/2FKt5uh https://bit.ly/2HUSchq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

The extraordinary team of gracious staff at the Sofitel Carrasco make it the best hotel in the world!

Customer review rating 4.6/5

Bonnie S. Solo - 15/05/2019 AccorHotels certified review

As usual, my experience was simply spectacular. From the warm and very genuine lobby welcome by Rodrigo and Geraldine, to the special chocolate cookies and kind note left in my room by Luciano, to the cheery wake up call each morning from Martin, to the very gracious and professional room service each night by Xavier, and finally to the incredibly kind and helpful porter service of my VERY heavy and numerous bags by Gerrardo and the amazing Gabriel - the entire team works together to make a guest's experience really spectacular. Thank you Team Sofitel Carrasco for another wonderful stay - you are like family to me!

Dear Mrs. S., First of all, we would like to apologize for the delay in the response to your feedback. It was not possible to send you an answer earlier due to a problem in our system. Every time we receive your feedback, it makes us feel that we are doing things well, that the effort we make every day has its rewards. We have no words to thank you for such an exciting review regarding your Sofitel experience. We will share your comments with all the team. We thank you again for your kindness. We all wish you comeback soon! The entire Sofitel Montevideo Staff is looking forward to welcome you again! Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Simply incredible

Customer review rating 4.6/5

Francisco S. Business - 15/05/2019 AccorHotels certified review

I have the immense luck of being able to travel all over the world throughout the year for different reasons (work and pleasure). Among the dozens of hotels I have been to, I am certain to state that Sofitel Montevideo Casino is the one that provided the most exclusive and unforgettable experience by far. From the first to the last employee we came across, they were really devoted to make our stay unparalleled. Maria José (Assistant General Manager) and Guillermo (Maître) stood out among all of them, adding some perks to the experience that made it even more impressive. Thankfully, we can say we left two good friends at Sofitel and I'm sure we will cross paths again in the future. 200% recommended.

Bonjour Francisco, qué gran honor para todos los embajadores de Sofitel Montevideo recibir tan emocionante reseña acerca de su experiencia en Sofitel Montevideo. Nos complace que su estadía haya sido inolvidable. En Sofitel Montevideo queremos que nuestros huéspedes se lleven recuerdos para toda la vida. Nos alegra que esta experiencia ya haga parte de sus más gratas vivencias. Haré extensivos sus comentarios con todo nuestro equipo, en especial con Guillermo, quien tengo la seguridad de que se sentirá extremadamente orgulloso por el reconocimiento. Estoy muy agradecida también por el reconocimiento a mi trabajo. Sin lugar a dudas, que esta es la verdadera de recompensa del esfuerzo realizado a diario. Esperamos que pronto decidam volver a visitarnos, pues estaremos esperándolos para vivir más experiencias °magnifique°. Un fuerte abrazo a ambos. Saludos, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

special

Customer review rating 4.6/5

Anonymous Business - 04/05/2019 AccorHotels certified review

high engagement by staff, felt at home

Bonjour Mr. O., First of all, we would like to apologize for the delay in the response to your feedback. It was not not possible to answer you before due to a problem in our system. We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. We are glad we make you feel at home! It is always a pleasure to receive positive feedback like yours. I will share your comments with our team. Your feedback is very importatn to us. We will really appreciate if you can also share your experience on the Google and/or Tripadvisor website following the links. We would like other travelers to also know the Sofitel experience. After your review, please, let us know, in order to offer you an upgrade during your next stay with us (upon availabiity). https://bit.ly/2FKt5uh https://bit.ly/2HUSchq Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

my new home in Montevideo

Customer review rating 4.6/5

V. Business - 03/05/2019 AccorHotels certified review

In the past six weeks, in two trips, I enjoyed most my 14 nights at the hotel. Mostly due to the quality of the well trained personnel, who are 24/7 very professionally besides kindly representing Sofitel’s brand, of outstanding services...

Bonjour Sr. V., En primer lugar, me gustaría pedirle disculpas por la demora en la respuesta de su feedback. Le agradecemos enormemente por su amable comentario en relación a su estancia en Sofitel Montevideo Casino Carrasco & Spa. Es siempre un placer recibir comentarios positivos como el suyo. Haremos extensivas sus agradables observaciones a nuestro equipo. Para nosotros sería un gran honor si también pudiera compartir su experiencia en el sitio web de Google y/o Tripadvisor siguiendo los enlaces abajo. Nos gustaría que otros viajeros también conozcan la experiencia Sofitel. https://bit.ly/2FKt5uh https://bit.ly/2HUSchq Una vez más le agradecemos por su feedback. ¡Lo estaremos esperando el día 23/05! Será un honor que Sofitel Montevideo vuelva a ser su hogar. Cordialmente, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Amazing Service, great breakfast

Customer review rating 4.6/5

Avery P. Families - 30/04/2019 AccorHotels certified review

Really great service. We were very comfortable and enjoyed our stay.

Bonjour Mrs. P., First of all, I would like to apologize for the delay in the response to your feedback, which was due to an internal problem in our system. We very much appreciate your great comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback like yours. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback in very important to us. We will be very grateful if you also want to share your experience in the Google and /or Tripadvisor websites (following the links) so that all users of these portals know the Sofitel experience. Once the review is done, please let us know in order to offer you a room upgrade for your next reservation (upon to availability). https://bit.ly/2FKt5uh https://bit.ly/2HUSchq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Great Experience

Customer review rating 4.6/5

G Business - 16/04/2019 AccorHotels certified review

I stayed here for a week as work trip. Staff was extremely helpful. Hotel looks gorgeous and does have that wow factor feel. I was also given a sea facing view which was lovely to wake up to. The location was great for my work office but it was a little away from down town. Also, I like to workout when Im at hotels on long stays. A larger selection of heavier dumbell weights would have been awesome.

Dear Mr. S., First of all, I would like to apologize for the delay in the response to your feedback, which was due to an internal problem in our system. We very much appreciate your great comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback like yours. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Sofitel, we always want to make our guests feel "magnifique". What do you think we could have done to make your stay truly unforgettable? Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Outstanding

Customer review rating 4.6/5

Guillermo K. Solo - 14/04/2019 AccorHotels certified review

Amazing in every way.

Bonjour Sr. K., En primer lugar, me gustaría pedirle disculpas por la demora en la respuesta a su feedback, la cual se debió a un problema interno de nuestro sistema. De cualquier manera, no queríamos dejar de responderle, ya que para nosotros el feedback de nuestros huéspedes es muy importante. Le agradecemos enormemente sus amables comentarios en relación a su estancia en Sofitel Montevideo Casino Carrasco & Spa. Es siempre un placer recibir comentarios positivos. Le estaremos muy agradecidos si también desea compartir su experiencia en los portales de Google y/o Tripadvisor siguiendo los links abajo. Nos gustaría que todos los usuarios de dichos portales conozcan la "Experiencia Sofitel". Una vez que la reseña esté realizada, le agradecemos si nos puede avisar para de esa forma poder otorgarle, durante su próxima reserva con nosotros, un upgrade a la categoría inmediata superior que haya reservado (sujeto a disponibilidad): https://bit.ly/2FKt5uh https://bit.ly/2HUSchq Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

An unexpected pleasure

Customer review rating 4.6/5

J. W. S. Business - 12/04/2019 AccorHotels certified review

We originally booked our trip at an alternate hotel that suddenly went out of business, and were rebooked at Sofitel. The staff -- from the front desk to the restaurant -- was extremely helpful and attentive.

Bonjour Mr. S., First of all, I would like to apologize for the delay in the response to your feedback, which was due to an internal problem in our system. We very much appreciate your great comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be very grateful if you also want to share your experience in the Google and / or Tripadvisor websites so all users of these portals know the Sofitel experience. After share your experience, please let us know so we can offer you a room upgrade to the next category (upon availability) during your next visit to our hotel! https://bit.ly/2FKt5uh https://bit.ly/2HUSchq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Very pleased !

Customer review rating 4.6/5

Alina G. Business - 09/04/2019 AccorHotels certified review

The hotel itself was very beautiful, but what made it even more special was your staff. I have traveled for 27 years for business, and the service given by your staff, specially the front desk staff was superb.

Bonjour Mrs. G., First of all, I would like to apologize for the delay in the response to your feedback, which was due to an internal problem in our system. We very much appreciate your amazing comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be very grateful if you also want to share your experience in the Google and / or Tripadvisor websites so that all users of these portals know the Sofitel experience: https://bit.ly/2FKt5uh https://bit.ly/2HUSchq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Landmark in Montevideo

Customer review rating 4.6/5

D’artagnan Business - 04/04/2019 AccorHotels certified review

Excellent luxury location close to the airport, in front on the a fine sand beach ideal for long morning runs.

Bonjour Sr. B., En primer lugar, nos gustaría pedirle disculpas por la demora en la respuesta de su feedback. Hubiésemos querido haberle enviado la respuesta antes, pero esto no fue posible debido a un problema en nuestro sistema. Recibirlo en Sofitel Montevideo es siempre un placer, y le agradecemos muchísimo por el feedback, el cual es muy valioso para nosotros. Nos complace que disfrute de su ejercicio diario por las mañanas. Sin dudas que la Rambla de Montevideo ofrece un hermoso paisaje para hacer ejercicio mientras se disfruta de una hermosa vista. Sofitel Montevideo ya es su casa. ¡Lo estaremos esperando para otra estadía magnifique! Cordialmente, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

I received excellent service during my stay here. The people make the difference!

Customer review rating 4.6/5

Stephen B. Business - 25/03/2019 AccorHotels certified review

The staff all were excellent and made me feel at home. Guillermo in the restaurant really made sure that my dinner was excellent and gave me some interesting history about the hotel. Can't wait to come back!

Bonjour Mr. B., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is an honor to receveid such a great review! I will share your comments with our team, especially with our Mâitre, Guillermo Jackson. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will really appreciate if you can also share your experience on the Google or Tripadvisor website following the links. We would like other travelers to also know the Sofitel experience: https://bit.ly/2FKt5uh https://bit.ly/2HUSchq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We can´t wait to welcome you again! Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

An extremely satisfying and comfortable stay

Customer review rating 4.6/5

Anonymous Business - 24/03/2019 AccorHotels certified review

I know this hotel as I stay here often. What I appreciate the most is the warm and effective personnel.

Bonjour Mr. B., We are extremely happy to receive your great review regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback like yours. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be very grateful if you would like to share your experience on Tripadvisor and Google portals so that all users of these portals know the Sofitel experience: https://bit.ly/2FKt5uh https://bit.ly/2HUSchq It will be an honor to receive you again. All the Sofitel ambassadors are looking forward to welcome you! Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Most importantly, the service you provided was excellent

Customer review rating 4.6/5

Niels J. Business - 23/03/2019 AccorHotels certified review

I was in room 416 which was an extraordinary experience. Thank you for that. One little thing annoyed me, though. The electric sockets in that room are not all placed logically. I spent a lot of time trying to figure out how to switch the light on and off. Otherwise great.

Bonjour Mr. J., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. We are glad you have enjoyed your Suite Opera, one of the best suites in our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We want to apoligized for the the problems with the electric sockets. We are doing our best to improve in that point. Thank you very much for your constructive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in montevideo