Hotel - Sofitel Montevideo Casino Carrasco and Spa
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Sofitel Hotel

Sofitel Montevideo Casino Carrasco and Spa Hotel

Rbla Republica de Mexico 6451 
11500  MONTEVIDEO
URUGUAY

907 reviews
TripAdvisor Rating Based on 907 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 3 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel offers 93 rooms and 23 suites, with six different room categories and room sizes that range from 377 sq. ft (35 m2) to 1722 sq. ft (160 m2). Stunning views overlook the Río de la Plata or the lush green surroundings of the district of Carrasco.

  • 116 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Sofitel Montevideo Casino Carrasco and Spa

100% certified reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 907 reviews
Certificate of excellence 2016
TripAdvisor certified review
Family - 10/05/2017
« Good service at landmark building »

Spent a nice weekend with my family; hotel staff attention was great as expected (room rate was probably highest in the city) and building is incredible, though rooms could be further equipped (TVs, coffee machine).

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour "JuanseBuenosAires", Thank you for your message and your recommendations and comments about Sofitel Montevideo Casino Carrasco & Spa. Be assured that we will take all your comments into account, focusing on improving our product and service on a daily basis. Sincerely, María Eugenia Carnabuci, Assistant General Manager & Customer Experience Manager.

TripAdvisor certified review
Couples - 16/11/2016
« Pleasure »

I would recommend to stay in this hotel in Montevideo: very good location, excellent service, friendly and cooperative staff. We, me and my wife liked very much our stay in Sofitel Montevideo Casino Carrasco and Spa

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour "andrew777barb" We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Kind regards, María Eugenia Carnabuci, Assistant General Manager & Customer Experience Manager.

TripAdvisor certified review
Friends getaway - 04/11/2016
« The service was terrible »

We percived a very cool interection with staff. Absolutly no situation to demonstrate employee's kindness. The above questions are totally not aligned to Sofitel's guest expectations. The only thing that remains Sofitel's standard is the infrastructure.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour "elisasV1146YV" Thank you very much for taking the time to share your impression on your stay at the hotel. We are sorry your experience did not meet your expectations. Please allow me to express my sincere apologies. We would also like to know more about your stay at the hotel, such as your room number and stay date so we can take the appropriate measures to address the matter and prevent any future inconveniences. Thank you once again for your comments, and we hope you contact us soon at h7969-am@sofitel.com Sincerely, María Eugenia Carnabuci, Assistant General Manager & Customer Experience Manager.

TripAdvisor certified review
Family - 01/04/2016
« Montevideo's Best Value Luxury Hotel »

This was our 2nd stay in this splendidly restored hotel from the early 19th century. We had a standard room on the 3rd level with beach view. Very nice and comfortable. The interiors well appointed,nothing missing. Arriving at the hotel by car is very easy .You can self park in the underground garage or give your keys to the valet boy.There is no formal charge for this,a tip will do. The restaurant has a well thought out menu with local and international cuisine and first class service. if you don't want to spend the night at the hotel,its still worth while just to visit the impressive Art Deco lobby and have a drink at the bar. Overall a very pleasant stay !

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour "Gottschmitt", We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Kind regards, María Eugenia C., Customer Experience Manager & Assistant General Manager.

TripAdvisor certified review
FRMART_1969 Business - 09/10/2015
« Outstanding as usual »

You can´t go wrong when you choose this hotel for stays, the quality of the service, the outstanding of attention of the Hotel is just unbelievable, world class best Hotel for far and very far at Montevideo !!!

TripAdvisor certified review
Fernanda G Family - 28/07/2015
« Staying in a good hotel is part of the success of a vacation trip »

This is a very, very nice hotel. The architecture of the hotel is part of the charm of this trip. The roons are very confortable and the services were very good . The hotel team is very polite and attentive. The hotel is located in a very nice neighborhood for walking. There are great restaurants on the street just behind the hotel. Although a bit far from tourist attractions (20 min) transport by taxi is very cheap and the hotel has an excellent transport service with the car and driver.

TripAdvisor certified review
Family - 11/04/2015
« Poor service at Sofitel Montevideo »

Poor service at this hotel. Staff at check out was indifferent at best if not a bit aggressive. Restaurant was closed for the duration of the stay and management did not bother to let us know. Rooms are ok but totally overpriced. The hotel is far from the city. Service is poor. Will not return and do not recommend it to others. Sofitel did not manage to keep up the standards at this historic property. It is a pity really.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour "Lemantraveller", Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Carrasco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Camilla T.

TripAdvisor certified review
ilprocrastinatore Couples - 25/03/2015
« New, impeccable, misplaced »

This is en excellent mixture of new and old when the latter was meticulously restored and improved up to modern standards, high ones too, in this particular case. The property, however, deserves a better destiny and more customers to enjoy it. location is probably it's only downturn: Uruguay itself has very little (gently put) to offer to an international tourist; Montevideo is nice in it's better parts but totally lacks character and sights; the suburb where the hotel is located is probably one of the best in the city but that's where it ends; the beach looks nice but mind that it is not the ocean but Rio de La Plata with its brown waters - going into that kind of water is out of the question. The staff do their best to compensate for that: with a great deal of self-respect but kind, attentive, lots of humor and professionalism, integrity and honesty - the latter goes for all the locals we met, such a welcomed change after Argentina! All in all - the best hotel if you have to stay in/close to Montevideo.

TripAdvisor certified review
swiss-tintin Family - 23/02/2015
« Impressive historical building and hotel »

Very positive surprise , hotel very modern, in very beautiful equiped historical building, nice food and atmosphere, nice SPA area with heated pool inside and outside, opposite beach promenade, very clean in and in quarter around hotel. Definitely my choise for my next visit in Uruguay.

TripAdvisor certified review
Couples - 07/01/2015
« Perfect hotel and location »

Great, perfectly renovated hotel in an upscale, safe neighborhood not far from downtown (which is a bit run-down). Cute walkable (shopping and eating) near the hotel as well as a nice beach and beachfront walking path. Couldn't have been happier

TripAdvisor certified review
Ivon V Friends getaway - 03/09/2014
« weekend »

The hotel has charm, the employees are well educated and trained, the service is very good and the cassino is very nice. I really recomend the hotel and the daily rate is adequated to quality offered.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour "Ivone V", Thank you very much for choosing Sofitel Montevideo for your recent visit to Urguay and for your kind review about our services and facilites. We remain at your disposal and hope to host you again soon! Kind Regards, Camilla T.

TripAdvisor certified review
Alceu L Family - 14/08/2014
« Excellent hotel »

The confort of the room, the restaurant 1921 is very good incluind the wines list and the sommelier; the concierge and all the staff; the location is very nice. The spa and fitness and the attention were superb.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour "Alceu L", Thank you very much for your feedback about your visit. We are happy to hear that you were able to enjoy your stay with us at Sofitel Montevideo in most areas of our hotel. We remain at your disposal and wish you a Magnifique weekend! Best Regards, Camilla T.

TripAdvisor certified review
DanielHab Family - 07/08/2014
« SOFITEL CARRASCO MONTEVIDEO »

I must say that the hotel is fabulous - beautiful ! But unfortunately I must also say that, when undergoing renovations especially at the Lobby, all guests should be informed prior to arrival. Out of the 7 days, we had to live with 5 days of rennovation at entrance not allowing us even to sit down at the lobby - just no space ! and all the inconvenience of that ! Aside from that, we made several remarks of the horrible odor at the bathroom which unfortunately was not solved ! Apart from that, its a nice hotel ! NOW, apart from all this, I am an ACCOR member and AGAIN my miles not credited into my account !!!!!!

TripAdvisor certified review
Michele M Couples - 21/05/2014
« Perfect Weekend in Montevideo »

My husband and I stayed in Montevideo to celebrate our 18th anniversary. We loved every minute of our stay - from the amazingly comfy bed, to the views of the rio, to the casino. Perfect! The hotel is located in the neighborhood of Carrasco, surrounded by great parilla restaurants and little shops. Try Garcias for dinner - only a block away by exiting from the casino. Every single staff member at the hotel was very kind, courteous, and helpful. We will be back!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour "Michele M" Thank you very much for taking the time to review your experience with us at Sofitel Montevideo and for choosing our Hotel to celebrate your 18th anniversary with your husband. We are delighted to learn that you have loved every minute of your stay and were able to relax in our Sofitel MyBed. We look forward to welcoming you again in the near future and wish you a Magnifique week! Best Regards, Camilla T.

TripAdvisor certified review
Robert J Couples - 09/05/2014
« Class Act »

Fantastic stay beautiful accommodations helpful hotel employees. Great location adjacent Montevideo/Carrasco Airport and the hotel has a Casino for some gambling or just people watching. Win or lose your stay at the hotel will be wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Robert J, We are thrilled to hear that you had a great stay with us. Please be certain that all your kind words will be shared with our teams and I am sure that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. We look forward to hosting you again in the near future on your next trip to Montevideo. Kind Regards, Camilla T.

TripAdvisor certified review
Business - 04/03/2014
« Amazing Staff and Great Location »

I stayed a few days with my wife during a business trip to Montevideo at this hotel and overall it was a great experience. There were only a few issues with the restoration and the check-in delay due to a delegation of some foreign politicians taking most of the third floor of the hotel which has caused a bit of confusion. Apart of that everything was fantastic. The building itself is superb and the location is amazing, but the best is the staff that really looked after us all the time. The hotel manager greeted us when we arrived and told us a bit more about the history of the place and the importance of the building to the region. We were told details of the restoration process and he personally showed us around telling details of the effort being put on this project which we really appreciated. It's only a few steps needed to reach one of the best commercial streets in the region with great food and shopping. If you stay at the hotel try to go to a restaurant nearby called Garcia, they have an amazing service and steaks are surreal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear "Passionate T" Thank you very much for choosing Sofitel Montevideo Casino Carrasco & Spa for your stay in Uruguay and for reviewing us here in TripAdvisor. We are glad to hear that your overall experience was great as the satisfaction of all our guests is our main goal. We regret about the delay of your check in process due to the arrival of a delegation, we are really sorry for that inconvenience and will take the appropriate measures in order to prevent future occurrences. Restaurant Garcia is indeed a very good choice near our Hotel, thank you for pointing it out. Mr "Passionate T", we hope to have the honor to host you again in the near future and remain at your entire disposal. Best Regards, Camilla T.

TripAdvisor certified review
202Sebastian Business - 13/09/2013
« commodity trader »

This hotel was excellent. Very close to restaurants and some shopping. Area is safe to walk at night with no issues. Staff was helpful and courteous to our needs. I highly recommend staying at this hotel and I will most defiantly be returning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Sabastian, On behalf of the Sofitel Montevideo team, thank you very much for your kind feedback. Hoping to receive you again soon! Wishing you a very nice week, Best Regards, Camilla Tomazini

TripAdvisor certified review
RubensCosta Family - 06/09/2013
« Business trip to Montevideo »

Rooms need to have doors in the shower space in order to avoid excess of water on floor. Services excellent All the staff were very prone to help, but Tatiana and Lucia were superb Location is fantastic, the restaurant is amazing and Frederico a very educated sommelier. The cellar is very nice. We have experienced good time and fun

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Rubens Costa, Thank you very much for your comments, we are glad that you have appreciated our service and our staff attitude, I will transmit your kind words to them. Mr Costa, we acknowledge that the shower door in some of our rooms is an opportunity to improve our product and we will not save any kind of effort to implement it as soon as possible. Hoping to receive you again soon in Montevideo! Best Regards, Camilla Tomazini

TripAdvisor certified review
Family - 29/08/2013
« designer's cheap »

This beautiful building really deserved a better designer,you feel the tongue in cheek but also the cheap solutions specially in the bedrooms.Service is very good and concierges are wonderful,breakfast is good but not consistente with the prices asked.Different from most Sofitel rooms and bathrooms are big but hanging space is ridiculous and so is lighting in the bathroom I asked for room service and food was very good I didn't go to the Casino but my daughter thaught it depressing and she likes to gamble... All in all it was a good experience but I don't think I'd like to go back

Our hotel has responded to the review
Our hotel has responded to the review

Dear "jeansãopaulo" Thank you very much for taking the time to write a review. Indeed we acknowledge that lighting in the bathroom in some of our rooms is an opportunity to improve our product and we will not save any kind of effort to do it quickly. We are pleased to know that our food and beverage offered overcame your expectations and considering you had a good experience while with us, please do not hesitate to contact us directly if you decide to come back. Best Regards, Camilla Tomazini

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