Hotel - Sofitel Montevideo Casino Carrasco and Spa
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Sofitel Hotel

Sofitel Montevideo Casino Carrasco and Spa Hotel

Rbla Republica de Mexico 6451 
11500  MONTEVIDEO
URUGUAY

945 reviews
TripAdvisor Rating Based on 945 reviews
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From 214.65 USD Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 3 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel offers 93 rooms and 23 suites, with six different room categories and room sizes that range from 377 sq. ft (35 m2) to 1722 sq. ft (160 m2). Stunning views overlook the Río de la Plata or the lush green surroundings of the district of Carrasco.

  • 116 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 2,395 reviews

Our guest reviews for Sofitel Montevideo Casino Carrasco and Spa

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 945 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Business - 21/09/2017
« Very good experience, as always »

Sofitel Carrasco is my habitual choice when I say in Montevideo. I have not been disappointed. The hotel is amazing and the staff meets the high stander that I expect from Sofitel. I would highlight the friendliness of the reception and housekeeping. Also the quality of the spa.

AccorHotels certified review
Denis D. Couples - 19/09/2017
« The best ever Sofitel Experience in a lifetime !! »

Warmly welcomed by a very friendly and attentionate team, and enjoyed a 4 day stay as if in paradise !

AccorHotels certified review
Andre T. Business - 11/09/2017
« Very good »

Staff was great. I am from the Bahamas and my credit card apparently good skimmed before my arrival without my knowledge. Front desk staff were very understanding and assisted as much as they could.

TripAdvisor review
Couples - 11/09/2017
« If you have doubts, do not have it, it is simply excellent. »

Excellent, there is nothing to say if not good things. The only problem is that they do not accept Diners and the sound of the room does not have the adapter for Iphone 7. But they are just details, all the rest, service, restaurant, reception architecture and location are amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour "MarconeSouza" Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rodrigo Tanco Lobby Experience Manager Sofitel Montevideo Casino Carrasco & Spa.

AccorHotels certified review
Takashi M. Business - 30/08/2017
« FIRST TRIP TO URGUAY »

The hotel environment and staff were very nice, however, my room had a water leakage problem. Every time I took a bath, somehow, floor close to entrance and toilet gets all wet. Maybe there is a pipe leak some place.

AccorHotels certified review
Pablo H. Solo - 29/08/2017
« LOVELY PLACE »

It was very nice to see the new look of the property....amazing job Five start Staff

AccorHotels certified review
Jc Solo - 24/08/2017
« Great atmosphere and spa. »

The front desk staff was great. Rodrigo was helpful and spoke English if I didn't understand. Housekeeping did an excellent job. A massage with Maria was expert. The spa was clean and comfortable. The location is convenient with great views. The meals were delicious. The only aeea to improve was the restaurant service. Both meals, I was left sitting at the table for an hour after eating. The waitress and waiter went home after bringing the food. I didnt get to order dessert because i ran out of time.

AccorHotels certified review
Anonymous Business - 21/08/2017
« charming stay with warm staff and great attention to detail. »

A charming stay with warm staff and great attention to detail.

AccorHotels certified review
Cristina E. Couples - 15/08/2017
« Fabulous! »

Our stay was AMAZING! Never have we stayed anywhere, where such personal attention has been provided by ALL. We congratulate Management for employing such special people. The service we received from Martin , Sebastian and Geraldine at the front desk and from the restaurant and Spa staff was beyond expectation. They took care of making our stay wonderful. Sebastian arranged for visits to the old City, Garcia Restaurant and El Milongon. Martin, arranged a visit to Pizzorno Winery where we were given a special tour by the Pizzorno family. The room we were given was an upgrade and the perfect touch! The view was so beautiful the room unique, comfortable and gorgeous as is the hotel. The bathroom tub spectacular it was like being in your own private pool & the complimentary water a perfect touch. The lunch we had Saturday was beyond words, the brunch Sunday not only was spectacular but the staff took care of all our needs including when the chef carving the meat went to the kitchen to get me the sauce it was cooked in! The staff at the Spa were all very accommodating and interested in providing top service. I must also let you know that I was truly surprised because the massage we received was exceptional you have employed true professionals. I cannot wait to return and experience more at their capable hands. We enjoyed the casino and entertainment at The Bar. I must again repeat that we have never been given such personal attention by ALL as in the Sofitel Carrasco everyone you employ is top notch. the cleaning staff included. As we were checking out Geraldine at the front desk told us about the Sofitel in Cartagena and we look forward towards making future plans to visit there and to return to Sofitel Montevideo Carrasco Casino & Spa. I am surprised that neither American express platinum nor Barclay luxury Black card has your hotel on their Fine Hotel List and plan to let them know. We were not a member of le Club Accorhotels until we arrived but thanks to your staff we are now. Cristina E.

AccorHotels certified review
Guillaume F. Business - 02/08/2017
« very good stay »

I was upgraded to a very large room which was nice, thank you! Staff was very kind too

AccorHotels certified review
Kyle Business - 20/07/2017
« Nice hotel »

Everything was quite beautiful but I still have been unable to receive an invoice for my stay even after emailing hotel.

AccorHotels certified review
Maria R. Couples - 20/07/2017
« Amazing »

Everyone was so helpful, extremely nice and kind. The suite was beautiful and comfortable.

AccorHotels certified review
Stephen C. Business - 17/07/2017

it was professional, elegant, quality and friendly. a point to remark is the person I was travelling with forgot his passport at check out and the receptionist at the hotel rushed herself to the airport and met us at the airline counter check in with the passport. That's top service!!

AccorHotels certified review
Thomas G. Business - 08/07/2017

Overall a very good experience. Staff much friendlier than in the past, especially at the reception. Restaurant excellent (staff and food), both for dinner and breakfast. Room coinfiguration not very practical and getting a bit worn out.

AccorHotels certified review
R B. S. Solo - 02/07/2017
« Exceptional, genuinely warm welcome. »

Once again the staff at the Sofitel Carrasco have proven that they are superb ambassadors for the Sofitel brand around the world. My husband and I have homes in Canada, Uruguay and France - and travel often for business. Nowhere in the world do we receive such a genuine warm welcome as we do at the Sofitel Carrasco. Staying there is like coming home!!!

AccorHotels certified review
Walter U. Business - 01/07/2017
« Comfortable with all the perks expected from a brand like Sofitel. »

The hotel offers a clean, crisp and simply elegant approach to servicing its guests. I was pleased with the staff and their attention to detail across all areas. The breakfast service seemed to be a little slow, I reconcile that to the fact that we Americans are used to fast service. I do feel not all staff have been trained on diversity and representing the brand in terms of dealing with guest from different parts of the world. A female worker at the gift shop right outside the elevator by the restaurant was unpleasant and I felt gave me looks that were uncomfortable. I attributed those looks to possibly lack of training on diversity. The Sofitel brand is worldwide and all staff should be trained to deal with international diverse clientele. If the guess is choosing the brand, is because he/she can afford it. The guest also has choices and his/her loyalty should be appreciated by all who represent the brand. I am aware that Uruguay is not a diverse country and locals may not be exposed to other cultures, that should not come in the way of treating its guest any different when they have chosen you as their home away from home. I want to make sure I highlight this incident, one unpleasant look or gesture can ruin your stay even though all others representing the hotel were kind, helpful and cautious. My comment is on the one female employee sitting in the jewelry shop outside the elevator. All other staff across all other functions were superb.

AccorHotels certified review
Lucky G. Business - 30/06/2017
« The Sofitel Brand I Know And Love »

Wonderful entrance and attendance from your staff. The food at dinner was excellent. The rooms had confusing light switches, and it was disappointing that some of the bulbs were flickering in the room and bathroom: I would have expected your cleaning staff to have spotted this and rectified it prior to me checking in.

AccorHotels certified review
Gabriel N. Business - 30/06/2017
« great and friendly level of customer service as well as high quality of facilities and restaurant »

I felt well treated and just had to relax and enjoy my stay because people at hotel cared about need as a customer

AccorHotels certified review
Raphael Couples - 26/06/2017
« magnifico »

Explendida

AccorHotels certified review
Max Couples - 16/06/2017
« Sofitel Carrasco Montevideo: A superlative experience »

My wife and I stayed at Sofitel Carrasco in Montevideo, Uruguay on June 13th. Our overall experience was absolutely delightful, from the location and Hotel infrastructure to room, facilities, and, even more important, staff genuine caring attitude. We would like to express our complete satisfaction about this stay, and also gratitude to staff: Rodrigo and colleagues at Reception, and Pablo and Gaston at buffet breakfast. All of them made our stay enjoyable and rewarding. We definitely recommend this Hotel and would like to return.

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