Hotel - Novotel Saigon Centre
Novotel Hotel Novotel Hotel

Novotel Saigon Centre Hotel

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4.0/5 1,714 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5 PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna
  • Billiards/Snooker  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 4 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Indulge yourself in a modern and comfortable room designed to meet all your needs. A premium bed and special touches that make the difference. Relax, get some work done and take full advantage of your stay after a busy day.Embrace freedom and calm, Deluxe room is cozy and more spacious area 31 m², with better view and more daylight. Facilities and benefits is the same as Superior Room.

  • 247 rooms
  • 192 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Computer
    • Fax machine
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,446 reviews

Our guest reviews for Novotel Saigon Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,714 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
D. H. S. Families - 12/06/2018
« Everything is good but the room did not smell good when opened the door. »

Everything is good but the room did not smell good when opened the door. This problem has taken place before.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D. Hai S., Thank you for taking the time to tell us about your experience at the Novotel Saigon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vu Thai Executive Assistant Manager Vu…

AccorHotels certified review
T. Business - 11/06/2018
« it is ok in general »

the room was ok. location is not really far from the heart of the city. . the bellboy should be more attentive to guest regardless of skin colour.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Xiang Bin T., Thank you for taking the time to tell us about your experience at the Novotel Saigon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I just had a meeting with the concierge team for our improvement. We are glad to hear that you are happy with our room and location. Thank you again for sharing your experience and we look forward to welcoming you back soon. Sincerely, Vu Thai Executive Assistant Manager Vu…

AccorHotels certified review
Maria R. N. Business - 09/06/2018

Staff was very polite. Breakfast was as usual excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria Rowena N., We very much appreciate your comments regarding your recent stay at the Novotel Saigon Centre. It is a pleasure to read that you thoroughly enjoyed your stay with us and had very pleasant experience. It makes us really glad to read your compliments about our breakfast and our team. Thank you again for sharing your experience and we look forward to welcoming you back soon. Sincerely, Vu Thai Executive Assistant Manager Vu…

AccorHotels certified review
Good L. Solo - 09/06/2018
« satisfied »

clean, well located friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Value Guest, We very much appreciate your comments regarding your recent stay at the Novotel Saigon Centre. It is a pleasure to read that you thoroughly enjoyed your stay with us and had very pleasant experience. It makes us really glad to read your compliments about our cleanliness and our team. Thank you again for sharing your experience and we look forward to welcoming you back soon. Sincerely, Vu Thai Executive Assistant Manager Vu…

AccorHotels certified review
Wiwi Business - 08/06/2018
« Good stay »

overall good stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wiwi, Thank you for taking the time to share with us your feedback. It is our pleasure to read that you thoroughly enjoyed your stay at Novotel Saigon Centre and had a good experience. We look forward to welcoming you back soon! Sincerely, Vu Thai Executive Assistant Manager Vu…

AccorHotels certified review
Jimmy S. Business - 07/06/2018
« A surprised experience of prompt service recovery from hotel service staff »

This is my 2nd time staying in the hotel. Positive overall stay from time of check-in to time of check-out. Front desk, house-keeping and servers at breakfast and the bar are courteous, helpful and attentive to my needs. I had a good surprised experience of prompt service recovery. I order a plate of fried shrimp spring rolls at the lobby bar on 2 Jun afternoon to go with my cappuccino. The taste of the spring rolls was a little off. I informed the staff at the bar upon leaving, without consuming the rest of the spring rolls, to inform the chef of my taste experience and headed back to my room. I received a call, 5 minutes later to apologise for my bad experience and was surprised with a kind gesture that the chef will prepare a new set (I request for change of dish) to be sent up to my room. This prompt service recovery heartened me that the hotel staff cares about ensuring positive stay experiences for their guests. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jimmy S., We very much appreciate your comments regarding your stay at the Novotel Saigon Centre. It makes us really glad to read your compliments about our service recovery from our staff. . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you back S.. Sincerely, Vu Thai Executive Assistant Manager Vu…

TripAdvisor review
Business - 07/06/2018
« A great place to stay for business and leisure »

Great guest services experienced from time of check in to time of check-out. Courteous and attentive staff who take your comments / feedbacks seriously and invoke prompt service recovery for better and positive stay experiences.

AccorHotels certified review
Aditya Couples - 06/06/2018
« good experience and strategic location »

overall my stay on Novotel Saigon is very good and definitely stay again when visiting HCM

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aditya, We very much appreciate your comments regarding your recent stay at the Novotel Saigon Centre. It is our pleasure to read that you had good experience with us. It makes us really glad to read your compliments about our location. Thank you again for sharing your experience and we look forward to welcoming you back soon Sincerely, Vu Thai Executive Assistant Manager Vu…

AccorHotels certified review
David P. Business - 05/06/2018
« The hotel looked after us very well but the room was a little noisy because of some nearby air-con -(my fault not to identify earlier and ask for room change). »

Room = v.clean and bed comfortable. The iron did not work very well - it only got hot occasionally. Breakfast was excellent with a wide choice. Staff were friendly and helpful. V. convenient location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David P., Thank you for taking the time to write a review about your experience at Novotel Saigon Centre. I am delighted to read that your stay was comfortable and that you enjoyed our breakfast and friendliness of the team. Thank you once again for your kind feedback and I will make sure that your praising words are passed to the team of the hotel since this is served as a great encouragement to keep us bringing comfort towards each and every guest. We hope to welcome you back for another comfortable stay with us soon. Sincerely, Vu Thai Executive Assistant Manager Vu…

AccorHotels certified review
Josie Families - 05/06/2018
« Enjoyable stay »

Great hospitality. We had a good time and good experience with this hotel. Location was very convenient and accessible to different tourist attractions and restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Josie, Thank you very much for your excellent feedback and recommendation. I am very pleased to know that you had an enjoyable stay. I will ensure your kind words are shared with the team and remind us to continuously improve our service everyday. I do hope that we have the pleasure of welcoming you back soon at Novotel Saigon Centre. Sincerely, Vu Thai Executive Assistant Manager Vu…

AccorHotels certified review
Ben W. Couples - 03/06/2018
« Great staff and attention to detail »

Novotel was an excellent intro to staying in HCMC for our first time in Vietnam, honeymoon. For weary travelers, room service 24/7 was extremely convenient. There were no issues with our room, and the staff was above and beyond accommodating in every respect. Will highly recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben W., We very much appreciate your comments regarding your recent stay at the Novotel Saigon Centre. It is a pleasure to read that you thoroughly enjoyed your honeymoon with us and had very pleasant experience. It makes us really glad to read your compliments about our room and our team. Thank you again for sharing your experience and we look forward to welcoming you back soon. Sincerely, Vu Thai Executive Assistant Manager Vu…

AccorHotels certified review
Bk Business - 03/06/2018
« Wonderful stay »

Other than the faulty light which was fixed the next day, the experience was very good. From the quiet room request to the surprise birthday cake. It did not disappoint. The breakfast experience was also very good and compliments to the team for even remembering my room number. Well done.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BK, Thank you very much for your excellent feedback and recommendation. I am very pleased to know that you had a pleasant stay and enjoyed the surprise birthday cake. I will ensure your kind words are shared with the team, especially, the restaurant team and remind us to continuously improve our service everyday. I do hope that we have the pleasure of welcoming you back soon at Novotel Saigon Centre. Sincerely, Vu Thai Executive Assistant Manager Vu…

AccorHotels certified review
Anonymous Business - 02/06/2018

Always excellent - but please don't send me a survey every stay - once or twice a year would suffice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you very much for your excellent feedback and recommendation. I am sorry for the inconvenience caused and we have noted your value feedback not to send the survey to you for every stay. For your information hotel's survey will not be sent to guest already came to our hotel or in an hotel from the same brand within the last 30 days. I do hope that we have the pleasure of welcoming you back soon at Novotel Saigon Centre. Sincerely, Vu Thai Executive Assistant Manager Vu…

AccorHotels certified review
Michael T. Solo - 02/06/2018
« Convenient, clean and good service »

loved the stay at the hotel. good service. clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael T., It is our pleasure to read that you thoroughly enjoyed your stay at Novotel Saigon Centre and had very pleasant experience. It makes us really glad to read your compliments about our service quality. We look forward to welcoming you back soon! Sincerely, Vu Thai Executive Assistant Manager Vu…

AccorHotels certified review
Kia S. L. Families - 02/06/2018
« Good »

Overall was a first food experience. The only thing is my Wife left her charger for her camera behind when we checked out . I would appreciate if you could help ship to me without charging me the cost. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kia Seng L., We very much appreciate your comments regarding your recent stay at the Novotel Saigon Centre. It is a pleasure to read that you thoroughly enjoyed your stay with us and had very pleasant experience with the food. Concerning the left behind charger of your wife, I found an alternative solution which will be sent your given email address to return the left charger to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vu Thai Executive Assistant Manager Vu…

AccorHotels certified review
Goh Business - 01/06/2018
« Happy for my stay »

Good employees

Our hotel has responded to the review
Our hotel has responded to the review

Dear Goh, We very much appreciate your comments regarding your recent stay at the Novotel Saigon Centre. It is a pleasure to read that you are happy with your stay with us. It makes us really glad to read your compliments about our team. Thank you again for sharing your experience and we look forward to welcoming you back soon. Sincerely, Vu Thai Executive Assistant Manager Vu…

AccorHotels certified review
Senthil S. Business - 01/06/2018
« Senthil S. »

Good cleaning service, keep it up

Our hotel has responded to the review
Our hotel has responded to the review

Dear Senthil S., We very much appreciate your comments regarding your stay at the Novotel Saigon Centre. It is always a pleasure to receive positive feedback. We are glad to know that you are happy with the cleanliness of our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vu Thai Executive Assistant Manager Vu…

AccorHotels certified review
Darren M. Couples - 31/05/2018
« Staff members extremely friendly and helpful. »

Staff members extremely friendly and helpful. Room clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darren M., Thank you very much for your excellent feedback and recommendation. I am very pleased to know that you had a pleasant stay and enjoyed our comfortable room. I will ensure your kind words are shared with the team and remind us to continuously improve our service everyday. I do hope that we have the pleasure of welcoming you back soon at Novotel Saigon Centre. Sincerely, Vu Thai Executive Assistant Manager Vu…

AccorHotels certified review
Ashwin R. Business - 28/05/2018
« Had a pleasant stay , the rooms were well maintained daily. »

It was a good experience, staff was very courteous and response was good. The breakfast spread is good. I happened to stay there during my birthday and the front desk had a cake in the room when I returned. It was a pleasant surprise. Thanks for your gesture!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashwin R., Thank you very much for your excellent feedback and recommendation. I am very pleased to know that you had a pleasant stay, enjoyed our breakfast and your birthday cake arrangement. I will ensure your kind words are shared with the team and remind us to continuously improve our service everyday. I do hope that we have the pleasure of welcoming you back soon at Novotel Saigon Centre. Sincerely, Vu Thai Executive Assistant Manager Vu…

AccorHotels certified review
Vivian Business - 28/05/2018
« Weak Wifi Signal and Poor Housekeeping »

During my stay from 25 May to 27 May, I stayed in room 901 and the WiFi signal needs improvement. Conference and video call were impossible due to weak signal. I did not request for another room because I have already unpacked my luggage. During the same stay, I noticed that my bed was not made per standard. A slight move on bed and the bedsheet was untucked. Room smelled of mildew as well. I realised that all of these could be caused by the location of the room (corner room with no view). However, compared with my previous stay on 18 May to 20 May, it was really disappointing. By the way I was really satisfied with my first stay (18 May to 20 May), keep up the good work!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vivian, Thank you for taking the time to tell us about your experience at the Novotel Saigon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vu Thai Executive Assistant Manager Vu…

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