Hotel - Novotel Saigon Centre
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Novotel Saigon Centre Hotel

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4.0/5 1,618 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
  • Billiards/Snooker  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 4 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Indulge yourself in a modern and comfortable room designed to meet all your needs. A premium bed and special touches that make the difference. Relax, get some work done and take full advantage of your stay after a busy day.Embrace freedom and calm, Deluxe room is cozy and more spacious area 31 m², with better view and more daylight. Facilities and benefits is the same as Superior Room.

  • 247 rooms
  • 192 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Computer
    • Fax machine
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,950 reviews

Our guest reviews for Novotel Saigon Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,618 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Jiho Families - 10/01/2018
« Satisfy to stay with family »

Generally very satisfy to stay this hotel especially our family love to have sofa bed. But food in Square could be better if you are looking for any improvement area. The food have lots of selection but taste isn't good enough. Again generally happy to stay this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jiho, Thank you for taking the time to share with us your feedback about your recent stay at Novotel Saigon Centre. I am glad to hear that you and your family are satisfied with the service quality provided by the team. We took note your feedback concerning the taste of our food which is one of our top priorities in our hotel. Thank you again for sharing your experience, and we are looking forward to welcome you back to our hotel. Best regards, Thai Phuoc Vu Executive Assistant Manager Vu…

AccorHotels certified review
Donphuc Couples - 09/01/2018
« Relax »

It''s nice place in HCMC

Our hotel has responded to the review
Our hotel has responded to the review

Dear DonPhuc, Thank you for taking the time to write to us your experience during your stay with us. I am happy to hear that you have enjoyed your stay with us. Your feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Thai Phuoc Vu Room Division Manager h7…

AccorHotels certified review
L. M. T. Business - 08/01/2018
« Below my expectation ....a little bit disappointed »

Was not accorded a room upgrade which I expected. Room upgraded was provided in my last 2 stays but not this recent one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. Mong T., Thank you for taking the time to tell us about your experience at the Novotel Saigon Centre. I am sorry that we were unable to give you the room upgrade benefits of Le Club Platinum member due to the availability of our Executive Suite Room on your arrival date. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Thai Phuoc Vu Room Division Manager h7…

AccorHotels certified review
K. C. S. Couples - 08/01/2018
« New Year Eve in HCMC »

It was a pleasant stay for both my wife and me. The roof top bar is great for us to view the city at night. It would be great if the hotel could also provide the shuttle to Bến Thành Market just like what Sofitel Saigon Plaza is providing due to the distance to the market or town center. Apart from that, everything is just fine for us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K. Cheng S., We very much appreciate your comments regarding your stay at the Novotel Saigon Centre. I am happy to hear that you enjoyed your pleasant stay with us and we took note your recommendation concerning the shuttle bus from the hotel to the city center as so far we have not received a similar feedback from other guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Thai Phuoc Vu Room Division Manager h7…

AccorHotels certified review
Malcolm J. B. Business - 08/01/2018
« Best Hotel - anywhere »

Outstanding. Wonderfull staff, location and facilities. Staff feel like friends now.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malcolm J B., We very much appreciate your kind words regarding your stay at the Novotel Saigon Centre, particularly from a Le Club Platinum like yourself. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously connect better with our guest by providing the superior quality of our services. All entire team are looking forward to welcome you back soon. Best regards, Thai Phuoc Vu Room Division Manager h7…

TripAdvisor review
Couples - 05/01/2018
« Improvable with great staff »

We stayed for 3 nights over new year, the property is basically fine and in line with what one would expect from the Novotel brand. The staff was extremely friendly and accommodating but lacked professionality for some parts. The breakfast table allocation was chaotic especially on one day when the restaurant was packed and the staff lost total control over who went in and who seats where. While they were very apologetic over the annoyance caused by this it does not change that they made an easy thing like this extremely inconvenient. Furthermore the breakfast times are 6 to 10am, normally hotels, especially from Accor, have it until 10:30. While I presume it might have been mentioned during check-in on our last day we walked in after 10am and were greeted normally, no word was lost on the fact that breakfast finished and we ended up standing in front of an empty buffet. The other incredibly uneccessary and annoying issue with this property are the lifts. The hotel has 3 lifts of which one is reserved for the hotel sky bar in the evening, leaving 2 lifts for guests. That is already not enough for a hotel of this size, but it is being made worse by the fact that the lifts are slow and are always all moving in the same direction. I stopped the time after waiting what felt like an eternity for several times and the top waiting time for a lift was 6 min, it was never below 3. Sounds like nothing big but if you literally wait an average of 10 min for every cycle of going to your room and out it get's pretty annoying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BenTravel174, Thanks for taking the time to write your comment on Tripadvisor. I appreciate your feedback and will ensure that our team communicate better the breakfast opening hours for weekdays from 6:00AM till 10:00AM and weekend from 6:00AM till 10:30AM. I am glad to know that you are happy with the service and friendliness of our team. I am looking forward to welcome you back soon at Novotel Saigon Centre. Best regards, Lionel Moinard General Manager

AccorHotels certified review
Benson T. Couples - 04/01/2018
« Favorite hotel at Saigon »

It been my recurring stay at this hotel at Saigon. The room is well kept and always seems brand new. Excellent spread of breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benson Tan, Thank you for taking the time to share with us your experience at Novotel Saigon Centre. It is always a pleasure to receive positive feedback, particular the good room and excellent breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcome you back soon. Best regards, Thai Phuoc Vu Room Division Manager h7…

AccorHotels certified review
Phi Couples - 03/01/2018
« Good stay, nice room »

Hotel was good - room was comfortable, though it was kind of moldy smelly. The bell boy said that it was due to the AC not running but I've traveled enough to know. They came in and sprayed some deodorizer but it was still there every time we came back to the room. Location was ok, but kind of far from the center of town if you plan on walking. In the heat it's highly recommended to take a cab. Breakfast was ok, one thing that irked me - I came to breakfast and it wasn't that crowded, there were still many open tables and I asked to sit by the window (a 4 seat table was available by a window). Workers said I needed to sit inside and they stuck me on a 4 seat table right next food where there's high traffic of people bumping into you and noise. Took me about 20 minutes to eat breakfast, in that time, two more tables at another window opened up, and upon leaving, the table I had originally requested was never used or taken.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Phi, Thank you for taking the time to tell us about your experience during your stay with us. I am happy to hear that you are happy with the comfort of the room and location of our hotel. I wish to appologise for the breakfast experience and the unfortunate circumstances of your stay. This does not reflect the usual service and quality at Novotel Saigon Centre. We appreciate your sharing your concerns, and I hope you will accept my deepest apologies and you will give us another chance to welcome you back to our hotel. Best regards, Thai Phuoc Vu Room Division Manager h7…

AccorHotels certified review
Anonymous Business - 03/01/2018

I was set up in a double room (909 - Novotel Ho Chi Minh City) but nobody informed me in advance. The door which connected my room and the other one was not locked, so I unwittingly opened it and saw another man in that room. Both I and him was shocked. But what happened if he is a bad guy? Who will be responsible if he entered my room and did something? How can you let that door unlocked before your guest entered the room???

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L. Thi Mai Anh, Thank you for taking the time to tell us about your experience at the Novotel Saigon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Thai Phuoc Vu Room Division Manager h7…

AccorHotels certified review
Rod Couples - 03/01/2018
« Loved it! »

The quality of service from arriving, staying and then leaving the hotel was top notch. The staff were caring and friendly to my wife and I. Being in a foreign country (Vietnam) for the first time and not able to speak the native language is very daunting however the staff were tremendously helpful here - speaking both English and Vietnamese by assisting us. The complimentary breakfast buffet was of high standard and a delight in starting off our day. Thank you Novotel for a wonderful and memorable experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rod, We very much appreciate your comments regarding your stay at the Novotel Saigon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With very best regards, Thai Phuoc Vu Room Division Manager h7…

AccorHotels certified review
Jirayu Families - 03/01/2018
« Good place in Saigon. »

Hotel, inside room and staff were nice , except we request the room with a good view but the view from my room was corridor.My room No. 801, wifi was very very weak and also lobby & restaurant too.I couldn't even upload a photo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jirayu, Thank you for taking the time to tell us about your experience at the Novotel Saigon Centre. I am glad to hear that you are happy with the interior of the room and service quality provided by the team. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the WiFi problem to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I would like to take this opportunity to wish you and your family a happy and prosperous year ahead. Sincerely, Thai Phuoc Vu Room Division Manager h7…

AccorHotels certified review
Anonymous Families - 03/01/2018

All concierge staff and reception staff did a great job. They were extremely helpful and friendly. Unfortunately, the staff at LeClub Accor member counter were the opposite (exclude my LeClub accor check-out staff).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., Thank you for taking the time to tell us about your experience during your stay with us. I am glad to hear that you are happy with the service of the front office team. I wish to appologise for the attitude of our receptionist who did the check out of your stay. This does not reflect the usual service and quality at Novotel Saigon Centre. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I would like to take this opportunity to wish you and your family a very happy and prosperous year ahead. Best regards, Thai Phuoc Vu Room Division Manager h7…

AccorHotels certified review
David Families - 03/01/2018
« Excellent service and wonderful staff »

Great suite with access to lounge. Very good service and staff always smiling and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the Novotel Saigon Centre. It is always a pleasure to receive positive feedback. I am glad to hear that you are happy with the service as well as the smiling and helpfulness of the team. Thank you again for sharing your experience, and we look forward to welcoming you back to our hotel. I also take this opportunity to wish you and your family a very happy and successful new year 2018. With very best regards, Thai Phuoc Vu Room Division Manager h7…

AccorHotels certified review
Vinh Families - 03/01/2018
« New year eve experience »

Stay 1 night on 19F. Kids bumped into glass door due to no signal for recognition. Swimming pool experience not as expectation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Vinh, Thank you for taking the time to tell us about your experience at the Novotel Saigon Centre. I am sorry hear that your kids got into the glass door on 19 Fl, we D. have the sticker on our glass doors and we will add one more sticker layer at lower level for kids to prevent the future incident. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Thai Phuoc Vu Room Division Manager h7…

AccorHotels certified review
Albert Solo - 02/01/2018
« I had a great time! »

The staff were friendly and efficient. I love the view from my room and the premier lounge services were superb.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Albert Angelo Concepcion, We very much appreciate your comments regarding your stay at the Novotel Saigon Centre. I am happy to hear that you enjoyed the view of your room as well as the service was provided at our Premier Lounge. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With very best regards, Thai Phuoc Vu Room Division Manager h7…

AccorHotels certified review
Viet D. Families - 02/01/2018
« Services was excellent »

Staffs were excellent in services

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Novotel Saigon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thai Phuoc Vu Room Division Manager h7…

AccorHotels certified review
George Business - 02/01/2018
« Good location, clean and all amenenites that I needed »

Helpful staff at reception Good laundry service Rooms comfortable enjoyable rooftop bar and pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear George Faller, Thank you very much indeed for your kind comments regarding your stay at the Novotel Saigon Centre. It is always a pleasure to receive positive feedback, especilly to know that you enjoyed your stay through out the service touch points from Reception, Room Service, Pool as well as the On Top bar . All the team are looking forward to welcome you back soon. Sincerely, Thai Phuoc Vu Room Division Manager h7…

AccorHotels certified review
Wooseok J. Families - 02/01/2018

Every time i stayed for biz trip purpose but at this time is with my family trip. Late check out, swimming pool, exec lounge and also room condition was great. The only thing which a little bit absent was restraunt. the cup for juice was not fill in time and it takes much time that wait for Pho. One thing i feel sorry is that i forget to leave some tips at second day since i was fully satisfied the service. So i leave this surey instead of it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wooseok Jang, We very much appreciate your comments regarding your stay at the Novotel Saigon Centre. I am delighted to know that you enjoyed the facilities and late check out service offered by the team. I also am sorry for the inconvenience caused at the restaurant during your stay with us. We are most concern about our service quality therefore your feedback is valuable to us as it is allowed us to improve and better our service quality. Thank you again for sharing your experience, and we look forward to welcoming you and your family soon. Sincerely, Thai Phuoc Vu Room Division Manager h7…

AccorHotels certified review
Josh Friends - 02/01/2018
« Great room with a bit of attitude »

The rooms were nicely renovated to a more modern Novotel level and in good condition. I found the room to be very clean and the service prompt and generally helpful. My only complaint was the front desk clerk who both checked us in, and then assisted us on the night of our departure when we came back to collect our bags. Although he did his job accurately, every question was met with ‘attitude’ — an eye roll, a small sigh, no eye contact. He obviously didn’t want to be there, so maybe he shouldn’t be. Jobs in the hospitality industry require a level of care for the customer. He showed none. Other staff members, including the one who brought us our room service, and the concierge who held our bags before departure were all relatively friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Joshua M., We are delighted to hear that you are happy with the cleanliness and condition of our room and I wish to appologise for the attitude of our front desk staff. This does not reflect the usual service and quality at Novotel Saigon Centre. I hope you will accept my sincere apologies and you will give us another chance to welcome you back personally. Sincerely, Thai Phuoc Vu Room Division Manager h7…

AccorHotels certified review
Kb Business - 01/01/2018
« Short trip for business »

Nice place great location, Food quality was pretty poor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. KB, We very much appreciate your comments regarding your stay at the Novotel Saigon Centre. It is always a pleasure to receive positive feedback. I am sorry for the food quality which was not met your expectation. We are most concerned with the satisfaction of all our guests and your feedback will allow us to adjust and better our services and facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thai Phuoc Vu Room Division Manager h7…

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