Mercure Hotel Chateau Berlin am Kurfuerstendamm 4 stars

TripAdvisor rating 3.5/5 603 reviews
Mercure Hotel Chateau Berlin am Kurfuerstendamm
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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed 8.00 EUR
  • Babysitting on request
  • Air conditioned
  • BERLIN TEGEL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Concierge
Catering
  • Breakfast
  • Room service
Leisure and activities
  • Babysitting on request
  • Boat excursions
  • Bicycles rental (Nearby)
Business services
  • Copy/print service available

Hotel location

Mercure Hotel Chateau Berlin am Kurfuerstendamm

Knesebeckstrasse 38-49
10719
berlin
germany

Tel: +493088911980

Fax: (+49)30/889119815

Contact email

Check-in from 15h00

Check out up to 12h00

  • BLEIBTREUSTRASSE :   M29 M19 109 110 BLEIBTREUSTRASSE

  • BLEIBTREUSTRASSE - :   X10 BLEIBTREUSTRASSE

  • UHLANDSTRASSE :   U1 UHLANDSTRASSE

  • By plane

    BERLIN SCHOENEFELD At 30km / 18.64 miles

  • By plane

    BERLIN TEGEL At 15km / 9.32 miles - Shuttle paying

  • By train

    BERLIN At 7km / 4.35 miles

GPS :52.500999, 13.32118

Currently, close to our hotel

German Rum Festival

From 31/08/2019 to 01/09/2019

At 3.7 km

Original Bauhaus

From 06/09/2019 to 27/01/2020

At 5.3 km

Tour of Le Corbusier Residence, Berlin

From 01/01/2019 to 31/12/2019

At 5.3 km

International Kids-Tour Berlin

From 30/08/2019 to 01/09/2019

At 5.5 km

Tour of the Spandau Citadel, Berlin

From 01/01/2010 to 31/12/2019

At 8.6 km

Max Liebermann, Garden Paintings - permanent exhibition

From 01/01/2015 to 31/12/2019

At 13 km

Bildergalerie, Potsdam, UNESCO heritage, visit

From 01/05/2019 to 31/10/2019

At 22 km

Sanssouci Palace, Potsdam, UNESCO heritage, visit

From 01/01/2019 to 31/12/2019

At 22 km

New Sanssouci Palace, Potsdam, UNESCO heritage, visit

From 01/01/2019 to 31/12/2019

At 24 km

Our accommodations

At the 4-star Mercure Hotel Chateau Berlin you can choose between a Standard or Superior Room with a double bed, or a luxuriously furnished Privilege Room with a double bed and sofa. We provide an iron and ironing board in every room Iron with ironing board. All 72 rooms are air-conditioned and come with free Wi-Fi. One child aged up to 12 can stay in their parents' room free of charge. Your pet is also welcome (for a charge of EUR 8 per night).

Standard Room with double bed

  • Max. number of persons: ‌3
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)

Superior Room with double bed

  • Max. number of persons: ‌4
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)

Privilege Room with double bed, sofa and balcony

  • Max. number of persons: ‌4
  • Area: From 38
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our guest reviews for
Mercure Hotel Chateau Berlin am Kurfuerstendamm

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

55 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

603 reviews

Nice & easy access

TripAdvisor rating 3.5/5

Passport13013347088 Family - 05/07/2019 TripAdvisor review

Great location & easy access to transportation, restaurant & supermarket. Close to Zoo & shopping centers. Definitely ideal neighborhood for any tourist type. No doubt to come back & recommend it to friends.

We are truly happy to hear about your pleasant experience as we target to meet the highest customer satisfaction standards. Therefore we frankly thank you for your feedback and your observations as a basis for us to continuous improvement. Once again, we thank you for staying with us and we would be very happy about welcoming you again, giving us another opportunity to serve you even better.

very pleasant stay

Customer review rating 4.3/5

Nicole N. Families - 02/06/2019 AccorHotels certified review

We were extremely satisfied with our stay. The service was extraordinary good, friendly and accommodating. We will definitely come again.

Dear Nicole N., we very much appreciate your comments regarding your stay at the Mercure Hotel Chateau Berlin am Kurfuerstendamm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The care and consideration we received from the staff was exemplary

Customer review rating 4.3/5

Anonymous Families - 21/05/2019 AccorHotels certified review

Everything was excellent except for one set of guests who were not considerate of others during the night (very loud).

Dear Mr.M., we very much appreciate your comments regarding your stay at the Mercure Hotel Chateau Berlin am Kurfuerstendamm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing place

Customer review rating 4.3/5

Colly K. A. Business - 22/04/2019 AccorHotels certified review

What a pleasant hotel, friendly staff , all ready to assist in anyway! The location of the hotel is a jewel! You can get to alls places as the public transport are at your feet! Despite its central location and buzz it’s not very noisy! Would recommend to all!

Dear Mrs. Scholla G. B., we very much appreciate your comments regarding your stay at the Mercure Hotel Chateau Berlin am Kurfuerstendamm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.3/5

Anonymous Solo - 18/04/2019 AccorHotels certified review

The rooms and especially bathrooms are in a very bad condition. When I usually need 2 minutes to dry my hair, with the blowdryer in my room I needed 15 minutes. There was black mold in the shower and even though I am a platinum member, I neither received an upgrade, nor was my room located on higher floor as in my preferences requested. Also I prefer one bed (queen or king) but was provided only with two single beds next to each other. It was very uncomfortable to sleep. At check-out, the employee was not interested in my comments / complaints and did not offer me any compensation or discount.

Sehr geehrter Herr W., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Hotel Chateau Berlin am Kurfuerstendamm die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht so ganz entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen
Customer review rating 4.3/5

Erol T. Business - 10/03/2019 AccorHotels certified review

There was a great hospitality and helpfull reception.

Dear Mr.T., we very much appreciate your comments regarding your stay at the Mercure Hotel Chateau Berlin am Kurfuerstendamm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great room, poor wifi.

Customer review rating 4.3/5

Milan Friends - 02/01/2019 AccorHotels certified review

Stuff was ok. Great and clean room. Very bad wifi in the room.

Dear Milan A., we very much appreciate your comments regarding your stay at the Mercure Hotel Chateau Berlin am Kurfuerstendamm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

not well maintained hotel but good location

TripAdvisor rating 3.5/5

Camper60056744924 Business - 11/12/2018 TripAdvisor review

furniture are beat up and not functional. Room decoration and bathroom were completly obsolete. WIFI was not working (to far from wifi source). There was a terrible smell in the hotel, specially at the restaurant level. No meeting room. Staff was somehow useful. I would not recommend.

We are truly sorry to hear about your unpleasant experience as we target to meet the highest customer satisfaction standards. Therefore we frankly thank you for your feedback and your observations as a basis for us to continuous improvement. Once again, we thank you for staying with us and we would be very happy about welcoming you again, giving us another opportunity to serve you better.

Central location

TripAdvisor rating 3.5/5

Andrzej S Couples - 08/11/2018 TripAdvisor review

It's an average hotel with a great location. I expected more from a Mercure hotel though, it was more like an older Ibis. I booked a room with a double bed but got one with two twin beds pushed together, so it was disappointing and uncomfortable for us.

Thank you very much for your feedback - we are sorry not to have met all of your expectations. We would be very happy if we could welcome you again, giving us a second chance to serve you better next time.

Thin Walls

TripAdvisor rating 3.5/5

CC092018 Solo travel - 29/09/2018 TripAdvisor review

Beware, the wall between two rooms are so thin. My neighbors return to the hotel around 12:00 midnight and decided to have a bath, the running water from the bathroom can be heard throughout. The room door slammed very loudly.

We are truly sorry to hear about your unpleasant experience as we target to meet the highest customer satisfaction standards. We would be very happy about welcoming you again, giving us another opportunity to serve you better next time.

enjoyed the hotel--will definitely recommend it to friends

Customer review rating 4.3/5

Anonymous Couples - 10/09/2018 AccorHotels certified review

The hotel provided exactly what we needed--a good price , in a good location, a GREAT breakfast to start each day. Staff were helpful. When I needed to make a phone call to a tour agency,in German (which I don't speak), they called for me.

Dear Barry & Irit S., we very much appreciate your comments regarding your stay at the Mercure Hotel Chateau Berlin am Kurfuerstendamm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Hotel Team

Good location, bad hotel.

TripAdvisor rating 3.5/5

jcscott2018 Couples - 14/06/2018 TripAdvisor review

Close to shops and restaurants. Room was a good size but hot, AC was not strong enough to cool room at all. When my wife asked the front desk about wi fi issues, weak and constantly requiring you to sign in, she was told rudely that that is the way it is. Talked to the front desk about issues at checkout, staff just shrugged...I guess that this is the way it is, at this hotel.

We are truly sorry to hear about your unpleasant experience as we target to meet the highest customer satisfaction standards. Therefore we frankly thank you for your feedback and your observations as a basis for us to continuous improvement.

Great location, nice staff but...that's about it!

TripAdvisor rating 3.5/5

urip0906 Friends getaway - 06/01/2018 TripAdvisor review

Hotel needs an urgent renovation especially in the rooms. The lobby looks run down, a good paint job is in order....glasses in the room toilet weren't cleaned, furniture is very old, beds were just terrible as was the size of the room. Breakfast was good and the location of the hotel is excellent

The worst 4star hotel ever stayed in EU.

TripAdvisor rating 3.5/5

stratos d Couples - 03/01/2018 TripAdvisor review

The room insulation is abesent.. You can hear all neighboors whatever they say. The rooms were cold. The room service left all day the window open during end Dec 2017 with zero-sub zero ambient temperature!!!!!! The room temperature could not be restored even with full heating by central air conditioning. Reception said that they did not have any electric radiators to assist us. We left immediately for other hotel!!

Excellent location - but ‘privilege’ room needs refurbishment

TripAdvisor rating 3.5/5

robertoY3047QU Couples - 15/11/2017 TripAdvisor review

We arrived after midnight and had a friendly and helpful reception. The room is very spacious, but needs some serious refurbishment. The carpet was not clean, the sofa had a huge burn mark and the windows neither insulate nor keep the noise at an acceptable level, made worse by two fanlights that could not be shut and despite reporting to desk, were not fixed. The bathroom was very small, but very clean, thank you. Overall disappointing, and not really value for money.

A nice hotell in Berlin

TripAdvisor rating 3.5/5

Leif K Friends getaway - 26/10/2017 TripAdvisor review

The location is perfekt, staff very nice and the rooms has a charm. The breakfast was very good. I did not like that we had two singlebeds put together not a real dubblebed. Internet was not very good.

Excellent hotel by the main shopping street in Berlin

TripAdvisor rating 3.5/5

C6544FLdanieln Business - 14/06/2017 TripAdvisor review

Hotel is showing its age, but clean and well-kept. Location is very good, just off Ku-Damm, the main shopping street and several blocks from a S-Bahn station. The 109 bus from the airport dropped me off nearby. Light blocking curtain/blind would be good addition to the room as it got really bright and hot in the room. A good value and good stay overall.

No hot water and elevator out of order

TripAdvisor rating 3.5/5

j_rgenk874 Couples - 05/04/2017 TripAdvisor review

I hope we where unlucky, the hot water pump was broken saturday and the elevator was out order sunday. Result : we had to carry our bagage from 4th floor. When i talked to the receptionist, she was more aware of the poor/misssing communication with her colleague that had not inform her about the problems. No excuses or help from her.. my feeling was : get out of here. Internet also close to not existing.

Not up to the usual Mercure standards

TripAdvisor rating 3.5/5

Margaret G Solo travel - 23/03/2017 TripAdvisor review

I chose this hotel because of its location and for ease of getting to Tegel airport. I believe it's a franchise hotel and has only recently come into the Accor family. The girls on reception were really helpful but sadly not as professional as in other hotels. It's very clean but old fashioned. The bar is in the reception area and there is a limited range of drinks on offer. The only food available seems to be breakfast. The breakfast was up to the usual Mercure standards.

Good location, loud neighbors

TripAdvisor rating 3.5/5

Q1816JEadrianam Family - 22/03/2017 TripAdvisor review

I spent 5 days in Berlin. The hotel is definitely not a 4stars hotel... The location is OK. While I stayed there, a group of Italian kids around 15 yrs were also staying there. They were pretty loud, they were screaming and hitting the walls like animals. Although I informed twice (two different days) to the reception, they just knocked the kids door only once... Nevertheless the kids continued and the staff didn't no anything else. I spent some nights without sleeping we because of that and the beds which were not comfortable at all... I wouldn't recommend the hotel...

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