Hotel - Mercure Hotel Chateau Berlin am Kurfuerstendamm
Mercure Hotel Mercure Hotel

Mercure Hotel Chateau Berlin am Kurfuerstendamm

3.5/5 579 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 8  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • BERLIN TEGEL
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Concierge

Leisure and activities

  • Babysitting on request
  • Boat excursions
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • Room service
    • Opening hours : Week 06:30-10:30
    • Opening hours : Week-end 06:30-11:00

Business services

  • Copy/print service available
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Our rooms

At the 4-star Mercure Hotel Chateau Berlin you can choose between a Standard or Superior Room with a double bed, or a luxuriously furnished Privilege Room with a double bed and sofa. We provide an iron and ironing board in every roomIron with ironing board. All 72 rooms are air-conditioned and come with free Wi-Fi. One child aged up to 12 can stay in their parents' room free of charge. Your pet is also welcome (for a charge of EUR 8 per night).

  • 72 rooms
  • 68 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 18 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings
5.0/5 AccorHotels Rating 1 reviews

Our guest reviews for Mercure Hotel Chateau Berlin am Kurfuerstendamm

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 579 reviews
Camper60056744924 Business - 11/12/2018 TripAdvisor review
« not well maintained hotel but good location »

furniture are beat up and not functional. Room decoration and bathroom were completly obsolete. WIFI was not working (to far from wifi source). There was a terrible smell in the hotel, specially at the restaurant level. No meeting room. Staff was somehow useful. I would not recommend.

Our hotel has responded to the review
Our hotel has responded to the review

We are truly sorry to hear about your unpleasant experience as we target to meet the highest customer satisfaction standards. Therefore we frankly thank you for your feedback and your observations as a basis for us to continuous improvement. Once again, we thank you for staying with us and we would be very happy about welcoming you again, giving us another opportunity to serve you better.

Andrzej S Couples - 08/11/2018 TripAdvisor review
« Central location »

It's an average hotel with a great location. I expected more from a Mercure hotel though, it was more like an older Ibis. I booked a room with a double bed but got one with two twin beds pushed together, so it was disappointing and uncomfortable for us.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your feedback - we are sorry not to have met all of your expectations. We would be very happy if we could welcome you again, giving us a second chance to serve you better next time.

CC092018 Solo travel - 29/09/2018 TripAdvisor review
« Thin Walls »

Beware, the wall between two rooms are so thin. My neighbors return to the hotel around 12:00 midnight and decided to have a bath, the running water from the bathroom can be heard throughout. The room door slammed very loudly.

Our hotel has responded to the review
Our hotel has responded to the review

We are truly sorry to hear about your unpleasant experience as we target to meet the highest customer satisfaction standards. We would be very happy about welcoming you again, giving us another opportunity to serve you better next time.

Anonymous Couples - 10/09/2018 AccorHotels certified review
« enjoyed the hotel--will definitely recommend it to friends »

The hotel provided exactly what we needed--a good price , in a good location, a GREAT breakfast to start each day. Staff were helpful. When I needed to make a phone call to a tour agency,in German (which I don't speak), they called for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barry & Irit S., we very much appreciate your comments regarding your stay at the Mercure Hotel Chateau Berlin am Kurfuerstendamm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Hotel Team

Couples - 14/06/2018 TripAdvisor review
« Good location, bad hotel. »

Close to shops and restaurants. Room was a good size but hot, AC was not strong enough to cool room at all. When my wife asked the front desk about wi fi issues, weak and constantly requiring you to sign in, she was told rudely that that is the way it is. Talked to the front desk about issues at checkout, staff just shrugged...I guess that this is the way it is, at this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

We are truly sorry to hear about your unpleasant experience as we target to meet the highest customer satisfaction standards. Therefore we frankly thank you for your feedback and your observations as a basis for us to continuous improvement.

urip0906 Friends getaway - 06/01/2018 TripAdvisor review
« Great location, nice staff but...that's about it! »

Hotel needs an urgent renovation especially in the rooms. The lobby looks run down, a good paint job is in order....glasses in the room toilet weren't cleaned, furniture is very old, beds were just terrible as was the size of the room. Breakfast was good and the location of the hotel is excellent

Couples - 03/01/2018 TripAdvisor review
« The worst 4star hotel ever stayed in EU. »

The room insulation is abesent.. You can hear all neighboors whatever they say. The rooms were cold. The room service left all day the window open during end Dec 2017 with zero-sub zero ambient temperature!!!!!! The room temperature could not be restored even with full heating by central air conditioning. Reception said that they did not have any electric radiators to assist us. We left immediately for other hotel!!

Couples - 15/11/2017 TripAdvisor review
« Excellent location - but ‘privilege’ room needs refurbishment »

We arrived after midnight and had a friendly and helpful reception. The room is very spacious, but needs some serious refurbishment. The carpet was not clean, the sofa had a huge burn mark and the windows neither insulate nor keep the noise at an acceptable level, made worse by two fanlights that could not be shut and despite reporting to desk, were not fixed. The bathroom was very small, but very clean, thank you. Overall disappointing, and not really value for money.

Friends getaway - 26/10/2017 TripAdvisor review
« A nice hotell in Berlin »

The location is perfekt, staff very nice and the rooms has a charm. The breakfast was very good. I did not like that we had two singlebeds put together not a real dubblebed. Internet was not very good.

Business - 14/06/2017 TripAdvisor review
« Excellent hotel by the main shopping street in Berlin »

Hotel is showing its age, but clean and well-kept. Location is very good, just off Ku-Damm, the main shopping street and several blocks from a S-Bahn station. The 109 bus from the airport dropped me off nearby. Light blocking curtain/blind would be good addition to the room as it got really bright and hot in the room. A good value and good stay overall.

Couples - 05/04/2017 TripAdvisor review
« No hot water and elevator out of order »

I hope we where unlucky, the hot water pump was broken saturday and the elevator was out order sunday. Result : we had to carry our bagage from 4th floor. When i talked to the receptionist, she was more aware of the poor/misssing communication with her colleague that had not inform her about the problems. No excuses or help from her.. my feeling was : get out of here. Internet also close to not existing.

Solo travel - 23/03/2017 TripAdvisor review
« Not up to the usual Mercure standards »

I chose this hotel because of its location and for ease of getting to Tegel airport. I believe it's a franchise hotel and has only recently come into the Accor family. The girls on reception were really helpful but sadly not as professional as in other hotels. It's very clean but old fashioned. The bar is in the reception area and there is a limited range of drinks on offer. The only food available seems to be breakfast. The breakfast was up to the usual Mercure standards.

Family - 22/03/2017 TripAdvisor review
« Good location, loud neighbors »

I spent 5 days in Berlin. The hotel is definitely not a 4stars hotel... The location is OK. While I stayed there, a group of Italian kids around 15 yrs were also staying there. They were pretty loud, they were screaming and hitting the walls like animals. Although I informed twice (two different days) to the reception, they just knocked the kids door only once... Nevertheless the kids continued and the staff didn't no anything else. I spent some nights without sleeping we because of that and the beds which were not comfortable at all... I wouldn't recommend the hotel...

Couples - 08/12/2016 TripAdvisor review
« Location and facilities »

Very large, cosy and cheap rooms near Kurfurstendamm, 5-minutes walk to the metro station, quite convenient to visit Berlin. Many nice restaurants around to discover german food. In room coffee machine

Laurence B Couples - 24/11/2016 TripAdvisor review
« Not typically Accor Group Hotels »

To be clear we are and will remain positive about the Accor Hotel Group and its hotels. We recently visited Berlin and normally stay at the quite excellent Novotel on Fischerinsel. Sadly it was booked out so we booked four nights at The Mercure Hotel Chateau on the other side of town. I don't want to bang on about it but in summary: Location is great for shopping, restaurants and a nearby U Bahn and S Bahn. Hotel itself is shabby and our room had stained walls and curtains and the odd hole in the carpet. Survivable if there was nothing else. However sleep is hard to come by with a combination of an Egyptian Discotheque under the hotel and air conditioning plant outside the the room on a terrace which cycles on or off all night in 15 minute intervals. Room 404. At least on Sunday the Disco was closed. The reaction of the night staff was sympathetic. We struggled through and on check out were met with the most demotivated and demotivating lady I have ever met working in this chain. I was insultingly informed that noise is a subjective issue and not everyone hears it the same. Really ! I never would have guessed . I am sure there are some rooms that are fine. But the point is that a thumping bass unit 2.45 am on Saturdays, combined with faulty equipment is not subjective. Anyway never again here, but look forward to the Novotel. I do not think this Hotel managed as it is belongs in the Accor Group.

Couples - 10/07/2016 TripAdvisor review
« Decent hotel at a nice location with reasonable price »

We spent five nights at the Chateau Hotel. Staff are very friendly and multi-lingual. For a city like Berlin with many centers, the hotel is not right at the center but at the Ku'damm Street, which was the center of "West Berlin" once. The airport Tegel is only one bus away. The starting point of the tour buses and the famous KaDeWe shopping center is quite close. There are many restaurants around and a very supermarket just across the street. The hotel is a bit old but the price is accordingly decent.

Marks_1711 Business - 14/05/2016 TripAdvisor review
« Nice hotel, good location and great staff. »

I stayed here for 1 night while on business in Berlin. This hotel was chosen as it's walking distance from my customer. The hotel staff were friendly and helpful. The room was clean and a good size. Location was good with a number of restaurants within walking distance and a 24hr sports bar just next door. Breakfast was nice with a good selection. I would stay here again if in the area.

Business - 18/04/2016 TripAdvisor review
« Good hotel in central distict »

Good hotel in good location. Close to transport, restaurants etc. Well maintained, large rooms, good breakfast. Only problem when I was there: disastrous internet. But this often happens nowadays, and perhaps one should just give up on hotel internet and use wireless.

Business - 23/02/2016 TripAdvisor review
« below average »

Only the location is excellent with easy access to public transportation, plus walking distance to major shopping street amd lots of good restaurants and cafes. Everything else is below average from room quality, reception, elevator, breakfast. Accor management should give it serious review.

ayadd2016 Friends getaway - 07/01/2016 TripAdvisor review
« tripe to berlin »

the service was excellent , the room is big and had three beds as i have requested , the location was excellent the room didnät need any maintenance , liked that the room was always quite no disterbance from outside, The location was good, and the rooms were alwayz clean, the problem there is no place to drink coffee in the hotel, but I had a machine for coffee in my room. breakfast was very good, the only thing that I didnt know was the TAXES they added Taxes on the room, when wanted to pay. when i rented online, I think Ibis should had writen that city taxes are not included. all the best.

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