Hotel - Mercure Hotel Chateau Berlin am Kurfuerstendamm
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Mercure Hotel

Mercure Hotel Chateau Berlin am Kurfuerstendamm

Knesebeckstrasse 38-49 
10719  BERLIN
GERMANY

516 reviews
TripAdvisor Rating Based on 516 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 8  EUR
  • BERLIN TEGEL

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 8  EUR
  • BERLIN TEGEL
  • Languages spoken at the hotel
    • German
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Concierge

Leisure and activities

  • Other sports activities (Nearby)
    • Bicycle hire facilities (Nearby)
    • Billiards/Snooker (Paying, Nearby)

Catering

  • Room service
    • Opening hours : Week 06:30-10:30
    • Opening hours : Week-end 06:30-11:00

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Chateau Berlin you can choose between a Standard or Superior Room with a double bed, or a luxuriously furnished Privilege Room with a double bed and sofa. We provide an iron and ironing board in every roomIron with ironing board. All 72 rooms are air-conditioned and come with free Wi-Fi. One child aged up to 12 can stay in their parents' room free of charge. Your pet is also welcome (for a charge of EUR 8 per night).

  • 72 rooms
  • 56 non-smoking rooms
  • 18 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our guest reviews for Mercure Hotel Chateau Berlin am Kurfuerstendamm

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 516 reviews
TripAdvisor review
Business - 14/06/2017
« Excellent hotel by the main shopping street in Berlin »

Hotel is showing its age, but clean and well-kept. Location is very good, just off Ku-Damm, the main shopping street and several blocks from a S-Bahn station. The 109 bus from the airport dropped me off nearby. Light blocking curtain/blind would be good addition to the room as it got really bright and hot in the room. A good value and good stay overall.

TripAdvisor review
Couples - 05/04/2017
« No hot water and elevator out of order »

I hope we where unlucky, the hot water pump was broken saturday and the elevator was out order sunday. Result : we had to carry our bagage from 4th floor. When i talked to the receptionist, she was more aware of the poor/misssing communication with her colleague that had not inform her about the problems. No excuses or help from her.. my feeling was : get out of here. Internet also close to not existing.

TripAdvisor review
Solo travel - 23/03/2017
« Not up to the usual Mercure standards »

I chose this hotel because of its location and for ease of getting to Tegel airport. I believe it's a franchise hotel and has only recently come into the Accor family. The girls on reception were really helpful but sadly not as professional as in other hotels. It's very clean but old fashioned. The bar is in the reception area and there is a limited range of drinks on offer. The only food available seems to be breakfast. The breakfast was up to the usual Mercure standards.

TripAdvisor review
Family - 22/03/2017
« Good location, loud neighbors »

I spent 5 days in Berlin. The hotel is definitely not a 4stars hotel... The location is OK. While I stayed there, a group of Italian kids around 15 yrs were also staying there. They were pretty loud, they were screaming and hitting the walls like animals. Although I informed twice (two different days) to the reception, they just knocked the kids door only once... Nevertheless the kids continued and the staff didn't no anything else. I spent some nights without sleeping we because of that and the beds which were not comfortable at all... I wouldn't recommend the hotel...

TripAdvisor review
Couples - 08/12/2016
« Location and facilities »

Very large, cosy and cheap rooms near Kurfurstendamm, 5-minutes walk to the metro station, quite convenient to visit Berlin. Many nice restaurants around to discover german food. In room coffee machine

TripAdvisor review
Laurence B Couples - 24/11/2016
« Not typically Accor Group Hotels »

To be clear we are and will remain positive about the Accor Hotel Group and its hotels. We recently visited Berlin and normally stay at the quite excellent Novotel on Fischerinsel. Sadly it was booked out so we booked four nights at The Mercure Hotel Chateau on the other side of town. I don't want to bang on about it but in summary: Location is great for shopping, restaurants and a nearby U Bahn and S Bahn. Hotel itself is shabby and our room had stained walls and curtains and the odd hole in the carpet. Survivable if there was nothing else. However sleep is hard to come by with a combination of an Egyptian Discotheque under the hotel and air conditioning plant outside the the room on a terrace which cycles on or off all night in 15 minute intervals. Room 404. At least on Sunday the Disco was closed. The reaction of the night staff was sympathetic. We struggled through and on check out were met with the most demotivated and demotivating lady I have ever met working in this chain. I was insultingly informed that noise is a subjective issue and not everyone hears it the same. Really ! I never would have guessed . I am sure there are some rooms that are fine. But the point is that a thumping bass unit 2.45 am on Saturdays, combined with faulty equipment is not subjective. Anyway never again here, but look forward to the Novotel. I do not think this Hotel managed as it is belongs in the Accor Group.

TripAdvisor review
Couples - 10/07/2016
« Decent hotel at a nice location with reasonable price »

We spent five nights at the Chateau Hotel. Staff are very friendly and multi-lingual. For a city like Berlin with many centers, the hotel is not right at the center but at the Ku'damm Street, which was the center of "West Berlin" once. The airport Tegel is only one bus away. The starting point of the tour buses and the famous KaDeWe shopping center is quite close. There are many restaurants around and a very supermarket just across the street. The hotel is a bit old but the price is accordingly decent.

TripAdvisor review
Mark S Business - 14/05/2016
« Nice hotel, good location and great staff. »

I stayed here for 1 night while on business in Berlin. This hotel was chosen as it's walking distance from my customer. The hotel staff were friendly and helpful. The room was clean and a good size. Location was good with a number of restaurants within walking distance and a 24hr sports bar just next door. Breakfast was nice with a good selection. I would stay here again if in the area.

TripAdvisor review
Business - 18/04/2016
« Good hotel in central distict »

Good hotel in good location. Close to transport, restaurants etc. Well maintained, large rooms, good breakfast. Only problem when I was there: disastrous internet. But this often happens nowadays, and perhaps one should just give up on hotel internet and use wireless.

TripAdvisor review
Business - 23/02/2016
« below average »

Only the location is excellent with easy access to public transportation, plus walking distance to major shopping street amd lots of good restaurants and cafes. Everything else is below average from room quality, reception, elevator, breakfast. Accor management should give it serious review.

TripAdvisor review
ayadd2016 Friends getaway - 07/01/2016
« tripe to berlin »

the service was excellent , the room is big and had three beds as i have requested , the location was excellent the room didnät need any maintenance , liked that the room was always quite no disterbance from outside, The location was good, and the rooms were alwayz clean, the problem there is no place to drink coffee in the hotel, but I had a machine for coffee in my room. breakfast was very good, the only thing that I didnt know was the TAXES they added Taxes on the room, when wanted to pay. when i rented online, I think Ibis should had writen that city taxes are not included. all the best.

TripAdvisor review
Haefem Business - 06/10/2015
« Great location, good value for money »

Almost direct access to the Kurfuerstendamm, one of the main shopping highlights of Berlin. The Hotel features everything you need to have a great stay in this wonderful city. You also find a food store inside the building and a large parking lot behind the building. Rooms are basic but include all essentials. Mini Bar and a real Bar is missing. But the best, great and very friendly staff will make your stay an enjoyable experience.

TripAdvisor review
Solo travel - 29/05/2015
« Retired »

The checkin was slow and very unfriendly. The room conditions, were old and tired. The hotel needed a major renovation. It reminded me of a no star hotel that I stayed 30 years ago. The staff could not speak english and could not advise on any issue. I was not offered a drink on arrival

TripAdvisor review
halukmurat Business - 11/03/2015
« general »

it was very nice located hotel .Staff was helpful and friendly but room was very cold and ı became sick after my trip.I had very small blanket and conditioner was working very poor . I only use accor hotels worldwide . This will never change .

TripAdvisor review
meir1965 Couples - 06/02/2015
« good location »

good location couple steps from the famos kudam street , supermarket & resturants beside the hotel. the subway station & buses station 100-300 meters from the hotel, nice team and quite hotel breakfast very good.

TripAdvisor review
theodeby Business - 11/11/2014
« Large room, no added value »

There was only one elevator, from 1966, and it went with the speed of ancient times. The room was large enough, but there were at least 10 m2 of nothing. I was offered a coupon for a superior wine, though there was non available.

TripAdvisor review
bncmal Friends getaway - 17/09/2014
« 3.5 stars more fitting »

No shaving set available at reception, only 1 lift which can cause hunam traffic delays during peak periods. Given only 1 welcome drink voucher when I was expecting 3 for 3 guests as indicated in reservation. No mention of Berlin City 5% tourist tax until check-out, a last-minute, negative surprise

TripAdvisor review
Karim721 Couples - 22/08/2014
« Very noisy »

Our room had a door to the next room and it was not soundproof at all. We could hear everything from there (discussions, whispering, even the snoring) and also the light came under the door and through keyhole (obviously also vice versa).

TripAdvisor review
Carsten S Business - 13/04/2014
« All ok »

My stay was in generall all ok but saying so it was nothing more. Nothing to get enthusiasitic about. Everything what you know of a 4star hotel should give you was present. I saw the bathroom as not up to date to current standard.

TripAdvisor review
Family - 02/04/2014
« weekend stay »

A really nice hotel in the city center with helpful Staff and clear rooms and good breakfast. Unfortunately there was no hot water because of a falure of the pipe, so it was impossible to take a bath.

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