Mercure Hotel Chateau Berlin am Kurfuerstendamm 4 stars

TripAdvisor rating 3.5/5 589 reviews
Mercure Hotel Chateau Berlin am Kurfuerstendamm
See on a map
+ 17 Services
Book this hotel
Ceci est un message d'erreur

Room 1

Number of guests
Children's age
Best price guarantee How it works?

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed 8.00 EUR
  • Babysitting on request
  • Air conditioned
  • BERLIN TEGEL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Concierge
Catering
  • Breakfast
  • Room service
Leisure and activities
  • Babysitting on request
  • Boat excursions
  • Bicycles rental Nearby
Business services
  • Copy/print service available

Hotel location

Mercure Hotel Chateau Berlin am Kurfuerstendamm

Knesebeckstrasse 38-49
10719
berlin
germany

Tel: +493088911980

Fax: (+49)30/889119815

Contact email

Check-in from 15h00

Check out up to 12h00

  • BLEIBTREUSTRASSE :   M29 M19 109 110 BLEIBTREUSTRASSE

  • BLEIBTREUSTRASSE - :   X10 BLEIBTREUSTRASSE

  • UHLANDSTRASSE :   U1 UHLANDSTRASSE

  • By plane

    BERLIN SCHOENEFELD At 30km / 18.64 miles

  • By plane

    BERLIN TEGEL At 15km / 9.32 miles - Shuttle paying

  • By train

    BERLIN At 7km / 4.35 miles

GPS :52.500999, 13.32118

Our accommodations

At the 4-star Mercure Hotel Chateau Berlin you can choose between a Standard or Superior Room with a double bed, or a luxuriously furnished Privilege Room with a double bed and sofa. We provide an iron and ironing board in every room Iron with ironing board. All 72 rooms are air-conditioned and come with free Wi-Fi. One child aged up to 12 can stay in their parents' room free of charge. Your pet is also welcome (for a charge of EUR 8 per night).

Standard Room with double bed

  • Max. number of persons: x3
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)

Superior Room with double bed

  • Max. number of persons: x4
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)

Privilege Room with double bed, sofa and balcony

  • Max. number of persons: x4
  • Area: From 38
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our guest reviews for
Mercure Hotel Chateau Berlin am Kurfuerstendamm

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

33 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

589 reviews

Customer review rating 4.3/5

Anonymous Solo - 18/04/2019 AccorHotels certified review

The rooms and especially bathrooms are in a very bad condition. When I usually need 2 minutes to dry my hair, with the blowdryer in my room I needed 15 minutes. There was black mold in the shower and even though I am a platinum member, I neither received an upgrade, nor was my room located on higher floor as in my preferences requested. Also I prefer one bed (queen or king) but was provided only with two single beds next to each other. It was very uncomfortable to sleep. At check-out, the employee was not interested in my comments / complaints and did not offer me any compensation or discount.

Sehr geehrter Herr W., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Hotel Chateau Berlin am Kurfuerstendamm die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht so ganz entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen
Customer review rating 4.3/5

Erol T. Business - 10/03/2019 AccorHotels certified review

There was a great hospitality and helpfull reception.

Dear Mr.T., we very much appreciate your comments regarding your stay at the Mercure Hotel Chateau Berlin am Kurfuerstendamm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great room, poor wifi.

Customer review rating 4.3/5

Milan Friends - 02/01/2019 AccorHotels certified review

Stuff was ok. Great and clean room. Very bad wifi in the room.

Dear Milan A., we very much appreciate your comments regarding your stay at the Mercure Hotel Chateau Berlin am Kurfuerstendamm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

not well maintained hotel but good location

TripAdvisor rating 3.5/5

Camper60056744924 Business - 11/12/2018 TripAdvisor review

furniture are beat up and not functional. Room decoration and bathroom were completly obsolete. WIFI was not working (to far from wifi source). There was a terrible smell in the hotel, specially at the restaurant level. No meeting room. Staff was somehow useful. I would not recommend.

We are truly sorry to hear about your unpleasant experience as we target to meet the highest customer satisfaction standards. Therefore we frankly thank you for your feedback and your observations as a basis for us to continuous improvement. Once again, we thank you for staying with us and we would be very happy about welcoming you again, giving us another opportunity to serve you better.

Central location

TripAdvisor rating 3.5/5

Andrzej S Couples - 08/11/2018 TripAdvisor review

It's an average hotel with a great location. I expected more from a Mercure hotel though, it was more like an older Ibis. I booked a room with a double bed but got one with two twin beds pushed together, so it was disappointing and uncomfortable for us.

Thank you very much for your feedback - we are sorry not to have met all of your expectations. We would be very happy if we could welcome you again, giving us a second chance to serve you better next time.

Thin Walls

TripAdvisor rating 3.5/5

CC092018 Solo travel - 29/09/2018 TripAdvisor review

Beware, the wall between two rooms are so thin. My neighbors return to the hotel around 12:00 midnight and decided to have a bath, the running water from the bathroom can be heard throughout. The room door slammed very loudly.

We are truly sorry to hear about your unpleasant experience as we target to meet the highest customer satisfaction standards. We would be very happy about welcoming you again, giving us another opportunity to serve you better next time.

enjoyed the hotel--will definitely recommend it to friends

Customer review rating 4.3/5

Anonymous Couples - 10/09/2018 AccorHotels certified review

The hotel provided exactly what we needed--a good price , in a good location, a GREAT breakfast to start each day. Staff were helpful. When I needed to make a phone call to a tour agency,in German (which I don't speak), they called for me.

Dear Barry & Irit S., we very much appreciate your comments regarding your stay at the Mercure Hotel Chateau Berlin am Kurfuerstendamm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Hotel Team

Good location, bad hotel.

TripAdvisor rating 3.5/5

jcscott2018 Couples - 14/06/2018 TripAdvisor review

Close to shops and restaurants. Room was a good size but hot, AC was not strong enough to cool room at all. When my wife asked the front desk about wi fi issues, weak and constantly requiring you to sign in, she was told rudely that that is the way it is. Talked to the front desk about issues at checkout, staff just shrugged...I guess that this is the way it is, at this hotel.

We are truly sorry to hear about your unpleasant experience as we target to meet the highest customer satisfaction standards. Therefore we frankly thank you for your feedback and your observations as a basis for us to continuous improvement.

Great location, nice staff but...that's about it!

TripAdvisor rating 3.5/5

urip0906 Friends getaway - 06/01/2018 TripAdvisor review

Hotel needs an urgent renovation especially in the rooms. The lobby looks run down, a good paint job is in order....glasses in the room toilet weren't cleaned, furniture is very old, beds were just terrible as was the size of the room. Breakfast was good and the location of the hotel is excellent

The worst 4star hotel ever stayed in EU.

TripAdvisor rating 3.5/5

stratos d Couples - 03/01/2018 TripAdvisor review

The room insulation is abesent.. You can hear all neighboors whatever they say. The rooms were cold. The room service left all day the window open during end Dec 2017 with zero-sub zero ambient temperature!!!!!! The room temperature could not be restored even with full heating by central air conditioning. Reception said that they did not have any electric radiators to assist us. We left immediately for other hotel!!

Excellent location - but ‘privilege’ room needs refurbishment

TripAdvisor rating 3.5/5

robertoY3047QU Couples - 15/11/2017 TripAdvisor review

We arrived after midnight and had a friendly and helpful reception. The room is very spacious, but needs some serious refurbishment. The carpet was not clean, the sofa had a huge burn mark and the windows neither insulate nor keep the noise at an acceptable level, made worse by two fanlights that could not be shut and despite reporting to desk, were not fixed. The bathroom was very small, but very clean, thank you. Overall disappointing, and not really value for money.

A nice hotell in Berlin

TripAdvisor rating 3.5/5

Leif K Friends getaway - 26/10/2017 TripAdvisor review

The location is perfekt, staff very nice and the rooms has a charm. The breakfast was very good. I did not like that we had two singlebeds put together not a real dubblebed. Internet was not very good.

Excellent hotel by the main shopping street in Berlin

TripAdvisor rating 3.5/5

C6544FLdanieln Business - 14/06/2017 TripAdvisor review

Hotel is showing its age, but clean and well-kept. Location is very good, just off Ku-Damm, the main shopping street and several blocks from a S-Bahn station. The 109 bus from the airport dropped me off nearby. Light blocking curtain/blind would be good addition to the room as it got really bright and hot in the room. A good value and good stay overall.

No hot water and elevator out of order

TripAdvisor rating 3.5/5

j_rgenk874 Couples - 05/04/2017 TripAdvisor review

I hope we where unlucky, the hot water pump was broken saturday and the elevator was out order sunday. Result : we had to carry our bagage from 4th floor. When i talked to the receptionist, she was more aware of the poor/misssing communication with her colleague that had not inform her about the problems. No excuses or help from her.. my feeling was : get out of here. Internet also close to not existing.

Not up to the usual Mercure standards

TripAdvisor rating 3.5/5

Margaret G Solo travel - 23/03/2017 TripAdvisor review

I chose this hotel because of its location and for ease of getting to Tegel airport. I believe it's a franchise hotel and has only recently come into the Accor family. The girls on reception were really helpful but sadly not as professional as in other hotels. It's very clean but old fashioned. The bar is in the reception area and there is a limited range of drinks on offer. The only food available seems to be breakfast. The breakfast was up to the usual Mercure standards.

Good location, loud neighbors

TripAdvisor rating 3.5/5

Q1816JEadrianam Family - 22/03/2017 TripAdvisor review

I spent 5 days in Berlin. The hotel is definitely not a 4stars hotel... The location is OK. While I stayed there, a group of Italian kids around 15 yrs were also staying there. They were pretty loud, they were screaming and hitting the walls like animals. Although I informed twice (two different days) to the reception, they just knocked the kids door only once... Nevertheless the kids continued and the staff didn't no anything else. I spent some nights without sleeping we because of that and the beds which were not comfortable at all... I wouldn't recommend the hotel...

Location and facilities

TripAdvisor rating 3.5/5

Jean-guillaume C Couples - 08/12/2016 TripAdvisor review

Very large, cosy and cheap rooms near Kurfurstendamm, 5-minutes walk to the metro station, quite convenient to visit Berlin. Many nice restaurants around to discover german food. In room coffee machine

Not typically Accor Group Hotels

TripAdvisor rating 3.5/5

Laurence B Couples - 24/11/2016 TripAdvisor review

To be clear we are and will remain positive about the Accor Hotel Group and its hotels. We recently visited Berlin and normally stay at the quite excellent Novotel on Fischerinsel. Sadly it was booked out so we booked four nights at The Mercure Hotel Chateau on the other side of town. I don't want to bang on about it but in summary: Location is great for shopping, restaurants and a nearby U Bahn and S Bahn. Hotel itself is shabby and our room had stained walls and curtains and the odd hole in the carpet. Survivable if there was nothing else. However sleep is hard to come by with a combination of an Egyptian Discotheque under the hotel and air conditioning plant outside the the room on a terrace which cycles on or off all night in 15 minute intervals. Room 404. At least on Sunday the Disco was closed. The reaction of the night staff was sympathetic. We struggled through and on check out were met with the most demotivated and demotivating lady I have ever met working in this chain. I was insultingly informed that noise is a subjective issue and not everyone hears it the same. Really ! I never would have guessed . I am sure there are some rooms that are fine. But the point is that a thumping bass unit 2.45 am on Saturdays, combined with faulty equipment is not subjective. Anyway never again here, but look forward to the Novotel. I do not think this Hotel managed as it is belongs in the Accor Group.

Decent hotel at a nice location with reasonable price

TripAdvisor rating 3.5/5

lvntblt Couples - 10/07/2016 TripAdvisor review

We spent five nights at the Chateau Hotel. Staff are very friendly and multi-lingual. For a city like Berlin with many centers, the hotel is not right at the center but at the Ku'damm Street, which was the center of "West Berlin" once. The airport Tegel is only one bus away. The starting point of the tour buses and the famous KaDeWe shopping center is quite close. There are many restaurants around and a very supermarket just across the street. The hotel is a bit old but the price is accordingly decent.

Nice hotel, good location and great staff.

TripAdvisor rating 3.5/5

Marks_1711 Business - 14/05/2016 TripAdvisor review

I stayed here for 1 night while on business in Berlin. This hotel was chosen as it's walking distance from my customer. The hotel staff were friendly and helpful. The room was clean and a good size. Location was good with a number of restaurants within walking distance and a 24hr sports bar just next door. Breakfast was nice with a good selection. I would stay here again if in the area.

Our most recent 20 reviews

In partnership with TripAdvisor

Powered by

Trustyou

Our other hotels nearby

All our hotels in berlin