Hotel - Mercure Lille Roubaix Grand Hôtel
Mercure Hotel Mercure Hotel

Mercure Lille Roubaix Grand Hôtel

4.0/5 360 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 2 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Our rooms

The rooms are lovingly decorated in a mix of warm tones with a modern twist and are equipped with LCD screens, cable TV, Wi-Fi access and bathtub or rain shower.Family Suites include a sofa bed and are more spacious offering enough room for a family of four (including two children under 16 years of age).

  • 88 rooms
  • 88 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Telephone
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 983 reviews

Our guest reviews for Mercure Lille Roubaix Grand Hôtel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 360 reviews
Bianca Families - 09/07/2018 AccorHotels certified review
« Elegant hotel, nice room »

An elegant hotel, with a Belle epoque personality. We had a spacious family room, with all the necessary facilities plus nice extras. Parking free of charge on the street during the night.

Anonymous Solo - 07/07/2018 AccorHotels certified review
« Pas terrible »

.......

Paul Business - 28/06/2018 AccorHotels certified review
« nice stopover place »

all was as per expectations

Paul G. Families - 03/06/2018 AccorHotels certified review
« Very good, restaurant menu needs improving though »

Great room, thanks for installing air conditioning! Perfect location, the welcome was fantastic as ever. The restaurant has gone down hill a little, not so good for children. Generally very good though.

Anonymous Couples - 19/03/2018 AccorHotels certified review
« Very pleasant hotel centrally situated »

We enjoyed our stay very much. Our main problem was that we found the garage too intimidating so we were unable to use our car for the duration. This led to us having to inconvenience the hotel staff so that my husband could get his mobility aid down the front steps. On our final entrance to the hotel the receptionist showed us where to find another entrance which the mobility aid could manage! The staff were extremely helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lille Roubaix Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire ZODO Directrice / Hotel Manager

Janpiet C. Couples - 10/03/2018 AccorHotels certified review
« Goede accommodatie. »

AllesOK

Our hotel has responded to the review
Our hotel has responded to the review

Dear C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lille Roubaix Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire ZODO Directrice / Hotel Manager

Hugues Business - 09/02/2018 AccorHotels certified review
« Excellente prestation »

Excellente prestation

Ingrid Families - 24/01/2018 AccorHotels certified review
« lovely hotel near museum "La Piscine" and McArthurGlen Outlet »

Despite an awful start of our citytrip (wallet with bank cards, money, etc stolen on metro from Lille to Roubaix) and the rainy weather, my mother and I managed to have a nice stay. We stayed three days (two nights) in a Privilege double room. + great location near metro, museum and McArthurGlen Outlet. Spacious room with bathroom with separate bath, shower and WC, minibar, Nespresso and kettle. Good breakfast. Nice steam room (didn't try the sauna). Restaurant food on first night very good, on second night slightly less (weekend staff?) - only carton cups (take-away quality) for coffee/tea in the room!

Jan T. Business - 24/01/2018 AccorHotels certified review
« Good hotel with very good restaurant »

Business stay with 3 colleges. Hotel is situated directly in town center. Good, clean and quiet rooms The staff in the restaurant is very service minded. Extremely good food for both dinner and breakfast. The reception is unfortunately not very helpfull unless you ask for it.

Mike W. Couples - 27/11/2017 AccorHotels certified review
« 2 night stay in Roubaix »

Not so good at this hotel, we were not upgraded as gold members , we only had a drink voucher for one person and the room fell short of the normal Accor standard. We are used to better .

Anonymous Business - 16/11/2017 AccorHotels certified review
« Good place to stay in Roubaix. »

Nice and comfortable rooms, clean environment, good breakfast and dinner, decent sitting area, quality laundry service, helpful and kind staff, overall highly rated.

Marion E. Business - 16/11/2017 AccorHotels certified review
« feel secure & home »

I am staying in this hotel a lot of times. 2x per year as a minimum. as president macron was in the hotel was one night, I liked that it was still as a normal hotel , even with some more security. cosy small hotel but at a good level.

Stay Business - 02/11/2017 AccorHotels certified review
« Business trip »

Good service, Rooms to improve

Business - 09/10/2017 TripAdvisor review
« One night business trip »

Receptionist was rude and did not give any greeting after I said good evening his answer was what is your name .... I repeated good evening but did not get anything better in return ... Smallest breakfast buffet I've seen in a mercure and such a small room it feels so cramped and uncomfortable ... The site of the hotel mention parking available but it is street parking Room was nice and spacious

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Lille Roubaix Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With kind regards, The Hotel Manager

Anonymous Business - 05/10/2017 AccorHotels certified review
« Business stay »

Very nice room, we travel often to this hotel & always receive great service.

Tony H. Couples - 29/09/2017 AccorHotels certified review
« Grand, elevated gilded presentation, but plumbing 'plumbed the depths'... »

Grand - haut-bourgeois - gilded entrance/reception/restaurant. Staff - receptionist and manageress - very personable, helpful and patient. However, a faulty toilet (would not flush) was not repaired on our return to the hotel on Saturday evening after being reported on Saturday morning. We were given an alternative room, but a little surprised that a large hotel group did not have repair/maintenance staff to remedy operational problems promptly. Also, TV remote did not work, so we supplied our own batteries to remedy this.

Jay S. Business - 25/09/2017 AccorHotels certified review
« Great food..nice room but hot...bad bed »

I loved the breakfasts and the dinners were great. The room was nice. The shower perfect. But the room was always hot. I had to have a fan brought up and I had to have the window open. I found myself sweating most nights. The bed was awful. I did not sleep well.

Ana Solo - 03/09/2017 AccorHotels certified review
« Ana »

I enjoyed my stay, especially because the room was large, interiors pleasing and the checkout and breakfast times very generous. On the other hand, I was a bit disappointed by the breakfast choices in an otherwise professional and pleasant hotel (great praise to staff!), perhaps not so much because there isn't great variety (this is perhaps understandable), but because the quality of some of the foods is not great. There weren't fresh vegetables that I can remember, and fruits were not so appetizing or pre-prepared in an appealing way (my memory is fuzzy now, but these are my impressions). Overall, a good choice, close to Lille and Villa Cavrois on the way, lovely, lovely staff, very service-oriented (I must underline this again), and good value for money in that sense.

Mkb Business - 01/09/2017 AccorHotels certified review
« Excellent staff and service! »

Excellent !!! I stayed there for 1 night for business purposes. The room was clean and nice. The service was excellent - at reception and also room service. I asked for a vegan meal and i had a very nice meal , despite my very non existent french !! and last but not least, i accidentally left something in the room , emailed the hotel and got an IMMEDIATE response. Thank you Mercure Roubaix staff ! excellent !

Audrey W. O. Business - 16/08/2017 AccorHotels certified review
« Decent hotel for business trip. »

Friendly service. Restaurant was closed but breakfast which was open was very good. No power adapter to borrow/rent from the front desk. That would be nice and more like other hotels near Paris.

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