Hotel - Mercure Lille Roubaix Grand Hôtel
Mercure Hotel Mercure Hotel

Mercure Lille Roubaix Grand Hôtel

4.0/5 368 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 2 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

The rooms are lovingly decorated in a mix of warm tones with a modern twist and are equipped with LCD screens, cable TV, Wi-Fi access and bathtub or rain shower.Family Suites include a sofa bed and are more spacious offering enough room for a family of four (including two children under 16 years of age).

  • 88 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Automatic temperature control
    • Telephone
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 1,028 reviews

Our guest reviews for Mercure Lille Roubaix Grand Hôtel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 368 reviews
Fernanda Business - 11/10/2018 AccorHotels certified review
« Adorei »

Perfect.

Karl A. M. Couples - 06/09/2018 AccorHotels certified review
« Grand art deco hotel »

Within minutes of metro and subway. Short ride into lille so a good option. Rooms clean large. Beds comfortable decent rain shower. Its the little things. Night staff found me 4 safety pins for my running number for the semi marathon in lille insignificant to most. Meant a lot for me. Then the bar staff beer and wine not to my liking. Not a problem pick something else at no extra charge. I dont know the locality very well. But impressions were not many cosy places to drink. Maybe if the bar was candlelit just my wife's thought. Overall more than happy

David C. Couples - 05/09/2018 AccorHotels certified review
« Nice clean friendly hotel »

Nice clean and friendly hotel staff very helpful good breakfast nothing was a trouble for them. My car was to big for the garage so they let me park in front of hotel for 3days. Would use again.

Lssims Families - 28/08/2018 AccorHotels certified review
« The staff was extremely professional and helpful to me »

I was booked into the Mercure in Roubaix to deal with a family situation. Despite the fact it was August and France literally shuts down the staff was extremely responsive and helpful to me in navigating the situation.

A. Business - 27/08/2018 AccorHotels certified review
« Not as should expected »

The staff were super nice and helpful But the room was not clean, track of hair everywhere on bed toilet and bathtub. The toilet seat flash was broken, the shower gel was empty...

Anonymous Business - 22/08/2018 AccorHotels certified review
« Hotel maintenance and general conditions, painting cleanliness low level »

Service fine

peterfU168AF Couples - 22/08/2018 TripAdvisor review
« not according to my loyalty status »

Last year we were at this hotel and all was fine and according to my loyalty status, pity this year nothing was according to my loyalty status. My wife didn't feel welcomed and the late check-out was spoiled by the maiden wanting to clean the room although the not disturb card was hanging outside. The hotel is an older hotel but they try to keep it in a good shape and they reasonable get it done. The service on the other hand deteriorated a lot. We are not sure if we will visit this hotel in the future.

Fidaa.k Families - 16/08/2018 AccorHotels certified review
« Disappointing »

We booked a privelage room and when we asked why there wasnt a bed for our little boy the receptionist told us to make the sofa bed ourselves. There was a nespresso machine but it was broken. The toilet paper was such a low quality that we went and bought our own. The parking was closed for works and the restaurant was closed because its SUNDAY!! She recommemded a restaurant to us :FLAMKOUCH which is Ibis. The food was horrible and we were charged twice as the waitress made a mistake explaining their concept!!! At checkin the staff member did not tell us any information about checkin out, breakfast , fire assembly, etc .... There was a noise in the room coming every 5 minutes so I did not manage to sleep. The only good thing was breakfast. Not worth the trip or the money paid. Wont be using again .

Bianca Families - 09/07/2018 AccorHotels certified review
« Elegant hotel, nice room »

An elegant hotel, with a Belle epoque personality. We had a spacious family room, with all the necessary facilities plus nice extras. Parking free of charge on the street during the night.

Anonymous Solo - 07/07/2018 AccorHotels certified review
« Pas terrible »

.......

Paul Business - 28/06/2018 AccorHotels certified review
« nice stopover place »

all was as per expectations

Paul G. Families - 03/06/2018 AccorHotels certified review
« Very good, restaurant menu needs improving though »

Great room, thanks for installing air conditioning! Perfect location, the welcome was fantastic as ever. The restaurant has gone down hill a little, not so good for children. Generally very good though.

Anonymous Couples - 19/03/2018 AccorHotels certified review
« Very pleasant hotel centrally situated »

We enjoyed our stay very much. Our main problem was that we found the garage too intimidating so we were unable to use our car for the duration. This led to us having to inconvenience the hotel staff so that my husband could get his mobility aid down the front steps. On our final entrance to the hotel the receptionist showed us where to find another entrance which the mobility aid could manage! The staff were extremely helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lille Roubaix Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire ZODO Directrice / Hotel Manager

Janpiet C. Couples - 10/03/2018 AccorHotels certified review
« Goede accommodatie. »

AllesOK

Our hotel has responded to the review
Our hotel has responded to the review

Dear C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lille Roubaix Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire ZODO Directrice / Hotel Manager

Hugues Business - 09/02/2018 AccorHotels certified review
« Excellente prestation »

Excellente prestation

Ingrid Families - 24/01/2018 AccorHotels certified review
« lovely hotel near museum "La Piscine" and McArthurGlen Outlet »

Despite an awful start of our citytrip (wallet with bank cards, money, etc stolen on metro from Lille to Roubaix) and the rainy weather, my mother and I managed to have a nice stay. We stayed three days (two nights) in a Privilege double room. + great location near metro, museum and McArthurGlen Outlet. Spacious room with bathroom with separate bath, shower and WC, minibar, Nespresso and kettle. Good breakfast. Nice steam room (didn't try the sauna). Restaurant food on first night very good, on second night slightly less (weekend staff?) - only carton cups (take-away quality) for coffee/tea in the room!

Jan T. Business - 24/01/2018 AccorHotels certified review
« Good hotel with very good restaurant »

Business stay with 3 colleges. Hotel is situated directly in town center. Good, clean and quiet rooms The staff in the restaurant is very service minded. Extremely good food for both dinner and breakfast. The reception is unfortunately not very helpfull unless you ask for it.

Mike W. Couples - 27/11/2017 AccorHotels certified review
« 2 night stay in Roubaix »

Not so good at this hotel, we were not upgraded as gold members , we only had a drink voucher for one person and the room fell short of the normal Accor standard. We are used to better .

Anonymous Business - 16/11/2017 AccorHotels certified review
« Good place to stay in Roubaix. »

Nice and comfortable rooms, clean environment, good breakfast and dinner, decent sitting area, quality laundry service, helpful and kind staff, overall highly rated.

Marion E. Business - 16/11/2017 AccorHotels certified review
« feel secure & home »

I am staying in this hotel a lot of times. 2x per year as a minimum. as president macron was in the hotel was one night, I liked that it was still as a normal hotel , even with some more security. cosy small hotel but at a good level.

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