Mercure Lille Roubaix Grand Hotel Hotel 4 stars

TripAdvisor rating 4.0/5 404 reviews
Mercure Lille Roubaix Grand Hotel Hotel
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Room 1

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Children's age
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Hotel extras

  • Direct access to downtown Lille in 15 mins by metro

  • Fitness center, sauna, hammam

  • Art Deco building 328 yds (300 m) from the La Piscine museum

  • 2153 sq. ft. (200 m2) meeting area

  • Home-made, seasonal cuisine

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a dayPaying
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Cold snacks
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
Business services
  • 2 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Lille Roubaix Grand Hotel Hotel

22 avenue Jean Lebas
59100
roubaix
france

Tel: +330328521398

Fax: (+33)03/28524545

Contact email

Check-in from 12h00

Check out up to 12h00

  • METRO TRANSPOLE :   2 MAIRIE ROUBAIX

  • By plane

    LILLE LESQUIN At 20km / 12.43 miles

  • By train

    GARE DE ROUBAIX At 0.5km / 0.31 miles

GPS :50.692593, 3.170813

Our accommodations

The rooms are lovingly decorated in a mix of warm tones with a modern twist and are equipped with LCD screens, cable TV, Wi-Fi access and bathtub or rain shower. Family Suites include a sofa bed and are more spacious offering enough room for a family of four (including two children under 16 years of age).

Classic Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Bathroom products

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Business Desk
  • Nespresso machine
  • Bathroom products

Classic Room - twin beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk
  • Bathroom products

Suite - 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • Business Desk
  • Nespresso machine
  • Bathroom products

Our restaurants and bars

LE VIEIL ABREUVOIR

Type of cuisine: French

Le restaurant vous accueille du Lundi midi au vendredi soir (fermeture les samedi & dimanche toute la journée et jours fériés) Nous vous proposons une cuisine gourmande, régionale et de saison; nous vous suggérons également notre "Menu du marché".

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR DU VIEIL ABREUVOIR

Photo non contractuelle / Strictly non binding

Cozy bar with fireplace offering warm, colorful and tranquil surroundings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 150

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Lille Roubaix Grand Hotel Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

1,372 reviews

tripadvisor

TripAdvisor Rating 4.0/5

404 reviews

Nice hotel

Customer review rating 4.1/5

Marcal B. Business - 29/06/2019 AccorHotels review

the hotels was ok, but I forgot a shaving electrical machine and i sent an emai to task of you can sent it back, but get any answer

Dear MrBARGALLO ALABART, Thank you for taking the time to tell us about your experience at the Mercure Lille Roubaix - Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I personally had a look to check with the houskeeper if she found your electrical shaver but apperently nothing was found. I will investigate again and revert to you if you find something tomorrow. Sincerely, Claire ZODO Directrice / Hotel Manager

Best in Roubaix

Customer review rating 4.1/5

Df Business - 13/06/2019 AccorHotels review

Sink didn't work and was fixed within a day. Third stay with mechanical issues. Breakfast is not good quality. Despite these issues, the hotel is the best in Roubaix. And the staff is very nice.

Nice hotel but disappointing that Uber Eats was the only way to get a meal

Customer review rating 4.1/5

Andy C. Friends - 07/05/2019 AccorHotels review

We arrived at 8pm after a day’s cycling de were looking forward to a nice meal - but the restaurant was closed and only cheese boards available on room service. The staff were very good in directing us to Uber Eats to get a meal delivered to the bar but for we did expect something better of this kind of hotel

Room not maintained

Customer review rating 4.1/5

Df Business - 03/04/2019 AccorHotels review

Tiny room that is not maintained. The Heat control did not work -- the LCD display was fixed white with no information displayed and no ability to control from the buttons. The sink did not drain water -- I went under the sink and released a stuck drain adjuster. I made my reservation online after contacting the hotel and being told there were no rooms available. I recontacted the hotel and they could see my reservation but could not book the room themselves. It's possible that this room is not normally used because of it's condition and I was lucky to get a room at all. Versus not having a room, I was satisfied with having stayed here.

Simply Roubaix

Customer review rating 4.1/5

Roberto Business - 13/03/2019 AccorHotels review

Great welcoming service at reception, but highly disappointing experience in terms of room comfort as it was excruciatingly warm, at 20C. The gym is tremendously disappointing as there was a rowing machine and an unstable nordic walking machine. One set of dumbels with 8kg of weights, overall poor quality. The service at dinner and breakfast were first class. I would probably stay in Lille next time.

Customer review rating 4.1/5

Anonymous Business - 22/02/2019 AccorHotels review

the hotel doesn’t not deserve the four stars. The beds are inconfortable. The breakfast is poor.

Dear Mr A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lille Roubaix Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The breakfast is a Mercure standard and we duly noted your remarks on that. We will inform the Accor group in order to improve the quality of breakfast at Mercure. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire ZODO Directrice / Hotel Manager

Not geared for Businees men/woman

TripAdvisor rating 4.0/5

DayTrip51041230431 Business - 27/01/2019 TripAdvisor review

Lack ok Irons, so if you like the wrinkle look then ya sure...good location, close to Gare de Roubaix, very friendly barman, not so friendly front desk clerk. Breakfast lady seemed miserable...no ‘gillet jaunes’Merci quand meme....

Very average

Customer review rating 4.1/5

Anonymous Business - 26/01/2019 AccorHotels review

No iron available my first day, i called eqrly the 2nd day and again they said they disnt have any Not sure you are really set up to cater to customers travelling for business Finally front desk was able to locate one for me... I found the waitress at the breakfast was rude as well, not convinced she is ‘happy’ working there

Congenial and helpful staff

Customer review rating 4.1/5

Anonymous Families - 02/11/2018 AccorHotels review

I returned after having spent 3 weeks there in August. It was wonderful to be greeted by the staff as a returnee.

Average

Customer review rating 4.1/5

Anonymous Families - 23/10/2018 AccorHotels review

Rooms are ok, furniture a little dated and tired. Shower not particularly clean previous guests hair left on the tiles. We stayed a Saturday and Sunday evening, the hotel restaurant was open neither evening. It should be listed somewhere obvious to guests on booking that this is the case.

Adorei

Customer review rating 4.1/5

Fernanda Business - 11/10/2018 AccorHotels review

Perfect.

Grand art deco hotel

Customer review rating 4.1/5

Karl A. M. Couples - 06/09/2018 AccorHotels review

Within minutes of metro and subway. Short ride into lille so a good option. Rooms clean large. Beds comfortable decent rain shower. Its the little things. Night staff found me 4 safety pins for my running number for the semi marathon in lille insignificant to most. Meant a lot for me. Then the bar staff beer and wine not to my liking. Not a problem pick something else at no extra charge. I dont know the locality very well. But impressions were not many cosy places to drink. Maybe if the bar was candlelit just my wife's thought. Overall more than happy

Nice clean friendly hotel

Customer review rating 4.1/5

David C. Couples - 05/09/2018 AccorHotels review

Nice clean and friendly hotel staff very helpful good breakfast nothing was a trouble for them. My car was to big for the garage so they let me park in front of hotel for 3days. Would use again.

The staff was extremely professional and helpful to me

Customer review rating 4.1/5

Lssims Families - 28/08/2018 AccorHotels review

I was booked into the Mercure in Roubaix to deal with a family situation. Despite the fact it was August and France literally shuts down the staff was extremely responsive and helpful to me in navigating the situation.

Not as should expected

Customer review rating 4.1/5

A. Business - 27/08/2018 AccorHotels review

The staff were super nice and helpful But the room was not clean, track of hair everywhere on bed toilet and bathtub. The toilet seat flash was broken, the shower gel was empty...

Hotel maintenance and general conditions, painting cleanliness low level

Customer review rating 4.1/5

Anonymous Business - 22/08/2018 AccorHotels review

Service fine

not according to my loyalty status

TripAdvisor rating 4.0/5

peterfU168AF Couples - 22/08/2018 TripAdvisor review

Last year we were at this hotel and all was fine and according to my loyalty status, pity this year nothing was according to my loyalty status. My wife didn't feel welcomed and the late check-out was spoiled by the maiden wanting to clean the room although the not disturb card was hanging outside. The hotel is an older hotel but they try to keep it in a good shape and they reasonable get it done. The service on the other hand deteriorated a lot. We are not sure if we will visit this hotel in the future.

Disappointing

Customer review rating 4.1/5

Fidaa.k Families - 16/08/2018 AccorHotels review

We booked a privelage room and when we asked why there wasnt a bed for our little boy the receptionist told us to make the sofa bed ourselves. There was a nespresso machine but it was broken. The toilet paper was such a low quality that we went and bought our own. The parking was closed for works and the restaurant was closed because its SUNDAY!! She recommemded a restaurant to us :FLAMKOUCH which is Ibis. The food was horrible and we were charged twice as the waitress made a mistake explaining their concept!!! At checkin the staff member did not tell us any information about checkin out, breakfast , fire assembly, etc .... There was a noise in the room coming every 5 minutes so I did not manage to sleep. The only good thing was breakfast. Not worth the trip or the money paid. Wont be using again .

Elegant hotel, nice room

Customer review rating 4.1/5

Bianca Families - 09/07/2018 AccorHotels review

An elegant hotel, with a Belle epoque personality. We had a spacious family room, with all the necessary facilities plus nice extras. Parking free of charge on the street during the night.

Pas terrible

Customer review rating 4.1/5

Anonymous Solo - 07/07/2018 AccorHotels review

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