Hotel - Pullman Zhangjiajie
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Pullman Hotel

Pullman Zhangjiajie Hotel

Huajuan Road, Wulingyuan  Zhangjiajie, Hunan, China  China/Asia/Hunan 
427400  ZHANGJIAJIE
CHINA

637 reviews
TripAdvisor Rating Based on 637 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Nearby)
    • Reduced mobility facilities (Nearby)
    • Accessible bathroom (Nearby)
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Nearby)
    • Reduced mobility facilities (Nearby)
    • Accessible bathroom (Nearby)
  • Reception open 24 hours a day  (Nearby)
  • EARLY CHECK IN FROM 10AM
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
  • Other sports activities
    • Billiards/Snooker (Paying)
    • Table tennis (Paying)

Catering

  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 456 rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • Wide working desk
    • Telephone in bathroom
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Nespresso experience offered
    • Minibar
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our guest reviews for Pullman Zhangjiajie

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 637 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Business - 30/05/2017
« Excellent hotel in wulliyan with good service and good information and good staff with good english staff »

Recommendation for those who travel ownselves: first/ second night stay at Pullman wulliyan for avatar mountain , baifeng lake and glass bridge, Third night stay at zhangjiajie city for tianmen mountain with longest cable car. It took 1,5 hour ( ( 150-200 rmb by taxi)from zhangjiajie city to wulliyan, but only 5- 10 minute from airport with taxi 10-20 rmb to any hotel in zjj city from airport. I recommend to leave big luggage at your hotel in zjj city eventhough you will stay later and only bring small luggage to take bus from bus station ( rmb 20) to wulliyan.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for sharing your review of Pullman Zhangjiajie. It was a pleasure to read your kind words on our welcoming and attentive team at Pullman Zhangjiajie. I am delighted to hear that you thoroughly enjoyed every aspect of your stay with us. I hope we have the pleasure of welcoming you back to Pullman Zhangjiajie very soon again.

TripAdvisor review
Family - 26/01/2017
« Nice hotel in a small town »

Nice big hotels in Zhangjiajie, lobby was huge too big to be properly heated, so in the middle of winter it was freezing, but at least you get warmth from the lady attending the front desk. They upgraded me as a platinum member, my rooms were ready when I arrived, same floor, close to each other, very nice. A little issue with bedding as it was smaller than advertised, however a short call to the manager, the problem was sorted immediately, Really appreciate their effort and willingness to help. Breakfast fare was acceptable considering Zhangjiajie is not a big city. Room a little dated, but big and comfortable. Nice hotel with great staffs who are always willing to make your stay pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Best regards,

TripAdvisor review
nadocollin Family - 10/10/2016
« Rooms fine; CRIMINAL concierge and absurd bar prices »

SEE "THE FINAL STRAW" IN CAPS BELOW FOR WHY YOU SHOULD NOT STAY HERE! This is almost, if not the, most expensive hotel in Zhangjiajie. I have lived in China for a long time and understand that there are certain inherent limitations on service here. For a prominent international hotel, this is was a disgrace. I will start with the rooms: nice. Large beds though typically stiff Chinese mattresses. That is the taste here, no big deal if you know that going in. The only service we ordered to our room (a request for a bottle opener) was handled promptly and very easily. We had breakfast at the buffet. The food was good, though their reliance on a single automatic coffee machine is silly and insufficient—just get a few drip coffee pots out there and get an espresso machine. The bar is an absurd rip-off. This is China and the truth is I'm getting Chinese service here. They want 48 RMB for a bottle of Qingdao. I can walk across the street and buy a can 50% bigger for 4 RMB. I understand markups in a nice hotel bar, but 1200% (for less booze!) is criminal. The bar prices need to be adjusted down by about 50%. Ah, speaking of criminality, I have totally buried the lead here. Zhangjiajie has a problem worse than any medium-sized city in China I have ever been to: the cabs here utterly refuse to use the meter, and that doesn't mean a 25% or even 50% markup like a meterless fare in China usually means—I negotiated hard (in Mandarin!) and could only get the fare down to 220 RMB from the airport (on the meter this should be about 100 RMB) in a car that could have broken down at any minute. THE FINAL STRAW: I thought my bad cab rides were over when I asked the concierge to get us a car back to the airport after checking out. We got a car rapidly, but they proceed to have a conversation—in Mandarin, which I speak—about how much to charge me, in which the concierge tells the cab driver to avoid his meter and charge us 200 RMB (twice the metered fare). I proceeded to tell the driver and the concierge in Chinese that their conspiracy was unlawful and a disservice to their customer, to which the concierge actually told me to get my bags out of the car and find a cab on the street. The driver was willing to compromise and lowered his price, and we took him. YOUR CONCIERGE ENGAGED IN CRIMINAL BEHAVIOR. I get it if cabs are dysfunctional in Zhangjiajie—but if that's the case, PROVIDE A SHUTTLE FROM THE AIRPORT AND TO THE PARK.

Our hotel has responded to the review
Our hotel has responded to the review

Dear nadocollin, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

TripAdvisor review
Couples - 13/10/2015
« Best place to stay in Zhangjiajie »

I would certainly recommend staying in Wulingyuan (rather than Zhangjiajie) if you plan on visiting the National Park, and I think the Pullman is the best option for a hotel. Genuine 5 star rooms and facilities with friendly, professional staff and only a 10-15 minute walk to the park entrance. Note - the massage service is good, but beware that the masseuses will hit you up for tips before you go outside to pay, but they are good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rob B, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TripAdvisor review
Liuzhou_Zenon Couples - 25/05/2015
« Coupon gimmicks disrupt an otherwise nice hotel »

If not for the coupon gimmicks, the stay would of been very good. If they want to give me a gift in the form of a drink at the bar than do that. otherwise do nothing at all. I would have been happier. Orange juice and water is not what I expected to order at the bar. This was a sales trick to get me in and it irritated me when I found out. The second was the restaurant discount. Too many unwritten rules that you discover after you go there. Again, better to not give anything at all. I would have gone to the restaurant and bar anyway. Food was good. On the expensive side for such a small city. Bathroom was very good and clean. No mildew for an older hotel. Very nice. Carpets a bit old an worn. Bed was excellent. If sleeping and washing in a clean room are what you want, then you can't go wrong.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liuzhou_Zenon, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

TripAdvisor review
StevenLeung777 Family - 20/03/2015
« The Best Hotel in Zhangjiajie »

We stayed here for 5 nights with my family. Best decision made and the staff are always trying their best to make our stay comfortable. Thanks to Brenda and team. Located near the National Park, we walked 10km a day and were fortunate that the weather was good. You will need at least 3 days here and you do not really need a tour guide. English language may be limited here but when you engage into a conversation with the local people, you will be surprised how friendly and helpful they can be.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stevenleu, Thank you so much for your wonderful comments for Pullman Zhangjiajie!we are happy to know you like our hotel so much and spend a happy holiday here! Pullman Zhangjiajie as the first 5 star hotel in Zhangjiajie, not only have good location and facilities ,but also offer the high quality service to make all the guest a comfortable stay ,we are looking forward to your coming next time! Best Regards

TripAdvisor review
Din34eng Friends getaway - 04/01/2015
« Great place to stay when visit Wulingyuan »

Great location in Wulingyuan within a walking distance to all interest places in Wulingyuan. Just besides the theatre that performs the Charming of Hunan show. Room is big and clean. All facilities are good and well maintain. Wifi is fast. Buffet breakfast is acceptable with some room to improve. Everything is just perfect. Only one area to improve that Chinese guests keep smoking in lobby, reception area as well as V-cafe restaurant during breakfast, even though the sign is clear that this is non-smoking area and non-smoking restaurant. When inform to hotel staff to handle this issue, they just smiled and said that guest can smoke and we have to tell to the Chinese guest by ourselves that is not good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Din34eng, Thank you very much for staying with us and sharing your feedback with us!We are glad that you had a comfortable stay here ,Pullman Zhangjiajie is located in the lush valley of Zhangjiajie's core scenic zone,very near to each scenic spot,also we should apologize for the inconvenient brings you due the smell of the smoking in the lobby and chinese restaurant,We have tried our effort to reduce the number of the persons to smoke in non-smoking area,We wish you will give us another chance to serve you again soon. Best Regards Kelly

TripAdvisor review
Ilovepannekoeken Couples - 17/04/2014
« Not as good as it normally is »

The overall experience at this hotel was good, the location is perfect and it offers you luxury in nature though there were some issues. The swimmingpool was in maintanance and the natural water part in the garden wasn't working which was quite dissapointing as the hotel advertises itself with this. The level of English of the staff is not very good and they seem not as well trained as other Accor hotels. Also with the booking of taxi's the hotel already seems to set up a price with the driver. We arrived at 12 pm at the hotel where the bell boy welcomed us and took our luggage to the check in counter. As a platinum card holder we were not offered the standard treatment that we should have received. The employee's English was not good and they were also not familiar with the platinum status and did not offer the standard upgrade nor complimentary drinks and welcome gift. The assigned room then was a far walk trough the halls of the hotel which was not the nicest thing at 12 in the morning. The room was great however it looked like it was a twin room instead of a double bed room. The next day we went to talk to the general manager who did absolutely her best to help us however also her English wasn't so good therefore it cost us a lot of effort to explain about the platinum status and it's benefits which seemed to be unknown the Pullman's staff. We got upgraded, our welcome gift and complimentary drinks. The breakfast of the hotel seems fine, though it was very busy when we went which caused us to share our table with other guest once. Besides that it was good and the manager and staff were very helpful. The last thing that was absolutely the biggest negative aspect of the hotel is the way how the staff and especially concierge handles the booking of taxi's. Perhaps this is due to the fact that all taxi's in Zhangjiajie work like that though I do feel that a 5 star hotel should prioritize it's guests instead of the drivers. When asking for a taxi the staff already tends to tell you a price before even getting in the cab and negotiate with the driver. Let alone the fact that they do not even try to have him drive on the meter. This feels like you are not only getting ripped of by the driver but as well as the hotel. Just demand that the meter is used. A quick guide: from hotel to airport 120 yuan To grand Canyon about 60-70 yuan. To Huanglong cave about 40-50 yuan. to Wullinyuan entrance, don't bother to take a cab just walk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Warm greetings from Pullman Zhangjiajie and thank you for your comments. It is very important to learn about your experience as it is a true indication how we can improve. We have carefully noted each point you mentioned and we have take some actions to improve.Once again, thank you for your feedback and we hope to have the opportunity to welcome you back soon! Best Regards Kelly

TripAdvisor review
Couples - 14/03/2014
« Excellent location »

The hotel is located with in walking distance from one of the park gates making it a great location to hike the park. The rooms were in good shape well maintained the house keeping staff to good care of us. Special thanks to the manager in the restaurant he was asking if we need any think more if the food was up what we expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bob, Thank you for sharing stay experiece on Tripadvisor,we feel so glad to know you are satisfied with hotel and spend a happy holiday here,as the only international five star hotel in Zhangjiajie,we are not only have good location(near each scenic spot),aslo we try our best to offer good service for you,thanks for your comment again and sincerely looking forward to your coming in near future! Best Regards Kelly

TripAdvisor review
NinjaLZG Friends getaway - 13/08/2013
« Only 5* International Hotel in Wulingyuan »

This hotel was simply amazing after a long day out at Wulingyuan and Zhangjiajie. Their concierge recommended really good restaurants that are popular and authentic Chinese food that are within the vicinity of the hotel. We were all very satisfied with the nicely furnished and comfortable layout of the room. In fact, we wished we have stayed longer! The only thing which could be improved is to have swim caps for loan in the pool so that guests who do not have these swim caps are not caught by surprise to have to purchase one in the hotel souvenir shop. Overall, it was an interesting and very comfortable stay which I would recommend everyone to stay in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest,thank you for taking time to share your stay experience in pullman zhangjiajie!we fell so luck that you really like our hotel and recommend to others,for the swiming that have to wear a cap is to keep everybody's health,hope you can understand,we are looking forward to serving you again in near future.

TripAdvisor review
ginsh2010  - 06/08/2013
« missing advice »

Nice hotel in a very nice area in China. Looks very new from the inside, but from the outside only upper Chinese standard. Typical Chinese hard beds. Big and nice pool, but the filters are obviously not sufficient: swimming caps are still required. The area is a mass tourist area, but it is possible to escape, if you know a little more about it. Unfortunately, available maps are not very detailed and starting and ending points of hiking routes and bus stops are not indicated. This is not a fault of the hotel, but a good advice of the lobby staff could help a lot. Unfortunately they do not know a lot about the area they live in. Most of them can´t even read a map.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest,thank you for choosing Pullman Zhangjiajie as your accommodaiton and thank you for sharing your comments in tripadvisor,we are so lucky that you like the hotel,for some advice you give us,we are pay more attention to it and try our best to improve,hoping your next visit will find our improving.

TripAdvisor review
jfreemansh Couples - 08/07/2013
« Ok hotel, but not to Accor/Pullman standards »

They do not offer any incentives for Accor LeClub Plat. status like should be. Room given had water damage on the wall bathroom wall facing the bed. Carpet was quite dirty. Staff were ok, not friendly, not unhelpful--just did what they had to do at a bare minium. Do not order room service. Quality of the smoked cajun chicken caesar salad I ordered was poor and extremely tiny portion for price. After complaining was told they will not replace. Ate and ended up with mild food poisoning. Location is great (only redeeming factor of our stay). Right next to the Hunan show (go see-amazing) and easy walk to mountain entrance.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to share your feedback from your recent stay in Pullman Zhangjiajie and thank you for your loyalty too,please accept our sincere apologies for the inconvience to you during your stay. We very much appreciate your feedback and it does help us to further improve our services. We hope we will be given an opportunity to change your impression next time.

TripAdvisor review
Solo travel - 20/04/2013
« Good but not the best »

I arrived hotel 8 pm. At front desk no staff speak Enlish except only on doorman who took me to my room , introduced information and booked taxi to the park. Excellent room quality, fast Internet and clean. My Accor platinum member card disadvantage here the staff not response anything compare with Mercure Renmin Xian that I stayed next two day they upgrade my room to next category.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest,thank you for your loyalty in accor!we are really sorry for the inconvenient to you,we have benifit for our Accor platinum member card,for example,welcome fruit,free upgarde to next category depends on the availbility,we really hope next time you can still choose stay in our hotel and so we can compensate all the inconvenience bring you during this stay.

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