Hotel - Pullman Zhangjiajie
Pullman Hotel Pullman Hotel

Pullman Zhangjiajie Hotel

4.5/5 897 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Nearby)
    • Reduced mobility facilities (Nearby)
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote (Nearby)
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day  (Nearby)
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 456 rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • Wide working desk
    • Telephone in bathroom
    • Baby bed
    • Air conditionning with individual remote
    • Satellite and Cable Television offering a wide range of channels
    • Telephone
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Minibar
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 660 reviews

Our guest reviews for Pullman Zhangjiajie

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 897 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mia D. Families - 14/01/2019 AccorHotels certified review
« It was okay »

The hotel is located in a perfect location. The room was spacious; however, I found some small bugs in my room and the heater was not working well. The staff is friendly and pretty responsive. It would be much easier for us if the staff could speak better English.

Candy Couples - 04/01/2019 AccorHotels certified review
« a nice stay »

the room is very clean and the staff is very kind. Basically, the stay is very nice. Strongly recommend the restaurant downstairs, it's very delicious. The water in the hotel is very very clean and the kettle as well, which is above my expectation. However the air condition is not good, still feel cold in the room. The bathtub is not very clean. And the phone in our room is broken. I have to go to the bathroom to pick up the phone. Besides of that, the room decoration seems kind of old. oh, I have also to mention they have out-door swimming pool... Can't use it during winter.

Ann Families - 27/12/2018 AccorHotels certified review
« Friendly, accommodating and clean »

It was easy to check in. Staff were helpful. The only thing that would have made it better would have been a heated pool with winter access.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Satit Families - 14/12/2018 AccorHotels certified review
« Very good experience in Pullman hotel with the great service, superb room quality and worth for money. »

We got the great service for reception staff, the room is extremely perfect. breakfast is good ,price is not expensive, worth for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Satit S., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Josephine O. Couples - 08/12/2018 AccorHotels certified review
« Comfortable stay »

We were happy with the room which was large with an extremely good size super King bed. We had an enjoyable and comfortable stay ans enjoyed the delicious spread at breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear josephine O., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ankit S. Families - 07/12/2018 AccorHotels certified review
« Amazing stay due to Mr. Bob Naresh »

The stay was smooth and above our expectation. Everything was to the point. We were relieved that Mr. Bob Naresh was there to help. He helped us in the planning our trip to Zhangjiajie.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ankit S., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

N. C. Y. Families - 24/11/2018 AccorHotels certified review
« Comfortable and relaxing »

The weather was good. The allocated room is big and spacious. The size of the bed is great for families with kids.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chew Y. Nurdin N., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jp Solo - 23/11/2018 AccorHotels certified review
« A nice stay but hotel in need of a bit of care. »

Disappointed to find the pool is out of bounds in November. Good location for Wulingyuan entrance to the National Park (walking distance). Level of English spoken at reception not very good; concierge was able to help. Breakfast was good. Hotel exterior decor in need of improvement. I was on floor 6 of block 3 which was supposed to be non-smoking but the corridors smelled strongly of smoke. Asking for a beer at the bar in the middle of the afternoon seemed to be a major request that staff weren’t ready for.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph P., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Abhishek Families - 13/11/2018 AccorHotels certified review
« Great property and most excellent staff. »

Great overall experience and had a most amazing stay at the property. The property is in great location and staff is even better. Bob Naresh took most extra ordinary care of us during our stay. He is most courteous, professional, helpful and exceeds all expectations. Definitely recommended to stay here and ask for him for any assistance, he will take great care of you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abhishek R., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Sk Families - 12/11/2018 AccorHotels certified review
« Very happy with my stay at the hotel »

Happy with my stay there but there were no local maps around at the reception..just got one in the room. The room was nice and clean and the staffs were very helpful...a big THANK YOU

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siewkheng L., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Happyguest Couples - 08/11/2018 AccorHotels certified review
« Lovely Hotel with Large Rooms »

Staff is accommodating. They arranged for early breakfast take-away at 5:30am as we needed to head out to the airport early to catch a morning flight. They also arranged for me to use their Connectivity Lounge to do our online check-in as I cannot access the airline website using my phone. The rating is not a perfect 10 because water is leaking from our shower area to the bathroom floor, an inconvenience, but quite understandable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allison S., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Friends - 08/11/2018 AccorHotels certified review
« Hotel staff was good, cleaning staff was friendly, there were bugs in the room. »

The overall experience was fine, the hotel staff was mostly courteous for in-hotel questions. They were less helpful for helping about transportation to another city. On more than one occasion, there were huge wasps inside, but the cleaning staff were helpful in removing the pests. The low point of the stay was the on-site travel agency in the hotel. The staff there attempted to get the hotel receipt for our stay for unknown reasons. They also seemed to have fairly easy access to the front desk's copy of our documentation. I have no way of knowing if my identity was stolen.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Haodong H., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Couples - 06/10/2018 TripAdvisor review
« Close location to Park »

Located close to the park and that was a great advantage as we travelled there during Golden Week.Room was big and clean.Ate at restaurant a couple of times and staff were helpful as we did not speak Mandarin.Biggest annoyance is that the hotel still allow smoking within the hotel especially near the pool where we could see ashtrays and cigarette butts. At times the elevator smelled of cigarette smoke. Accor need to rectify this issue !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Solomon F, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, 尊敬的Solomon F: 十分感谢您花时间告诉我们有关您在 Pullman Zhangjiajie 的体验。很遗憾有些方面未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在 Pullman,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启

Brian Couples - 29/09/2018 AccorHotels certified review

Excellent stay at the hotel

B. Families - 28/09/2018 AccorHotels certified review
« Extremely satisfied »

Hotel service is excellent

Tan F. Y. Friends - 28/09/2018 AccorHotels certified review
« Good location and clean rooms »

Clean room,fast room service,friendly staffs and some can speak good english.overall good location of hotel and near to tourists attraction area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear {guest_first_name} X., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hilda C. Couples - 27/09/2018 AccorHotels certified review
« Good and bad »

The worst part of our experience was the location of the room, which was adjacent to the restaurant showplace. At around 9 pm we were woken up by the loud blaring noise from the outdoor portion of the show and then once again at about 11 pm. The front desk clerk offered us another room, but we had little desire to pack up at 11 pm and move to another room which could potentially be just as loud. Additionally our stay was only for 2 nights. Bob Naresh is an ambassador of goodwill for your hotel. He’s the only one who speaks fluent English and goes out of his way to help guests. The other staff are also very professional. The breakfast buffet is good, and we had one dinner at your hotel. The Hainan chicken was tough and I did not care for it at all. The grounds of the hotel are nice and well kept. And the proximity to the park entrance is a good selling point. But in general, the loud noise from the restaurant next door almost cancels out all the advantages of staying in your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Couples - 27/09/2018 TripAdvisor review
« Nice hotel heat location »

The Pullman Zhangjiajie is great potential and perfect location for visiting the main attractions.The rooms are sizable and well equipped, Gim is outdated, hotel club is closed, spa is below expectation. Hotel restaurants are good and recommended.Hotel staff are very friendly and helpful which make a great difference Management is very supportive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ronnyco1, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, 尊敬的ronnyco1: 十分感谢您花时间告诉我们有关您在 Pullman Zhangjiajie 的体验。很遗憾有些方面未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在 Pullman,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启

Irene S. Friends - 25/09/2018 AccorHotels certified review
« Great hospitality »

Special Thanks to the front desk manger on duty. She’s efficient and helpful. She was the one who did both the check in/check out for me. Given me some good advise for sightseeing as well. Sorry I forgot her name. Room was spacious and comfy. Breakfast was up to international standard. Well done. Can’t say the same for the Chinese restaurant thou.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irene S., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Eugene K. Couples - 25/09/2018 AccorHotels certified review
« Very nice hotel »

This is a nice hotel that caters to tourists. One of the employees, Bob Naresh, worked really hard to help solve our room problem. He also personally walked us to the spa and helped arrange foot massages.

Our hotel has responded to the review
Our hotel has responded to the review

Dear {guest_first_name} x., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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