Hotel - Pullman Zhangjiajie
Pullman Hotel Pullman Hotel

Pullman Zhangjiajie Hotel

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4.5/5 738 reviews
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  • The hotel does not have wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Nearby)
    • Reduced mobility facilities (Nearby)
    • Accessible bathroom (Nearby)
  • Air conditioned  (Nearby)
    • Air conditioning (Nearby)
    • Air conditionning with individual remote (Nearby)
  • Reception open 24 hours a day  (Nearby)
  • EARLY CHECK IN FROM 10AM
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
  • Other sports activities
    • Billiards/Snooker (Paying)
    • Table tennis (Paying)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 456 rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • Wide working desk
    • Telephone in bathroom
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Nespresso experience offered
    • Minibar
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.4/5 AccorHotels Rating Based on 469 reviews

Our guest reviews for Pullman Zhangjiajie

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 738 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Friends - 05/01/2018

We had a very nice time staying. Rooms were clean and warm with plenty of space. Staff friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna G., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Iain L. Families - 29/12/2017
« iain L. »

Overall stay was good, staffs were polite & friendly! Some opportunities: 1. surprise that the room was not 'nicotine free' though is a non-smoking room (we can smell nicotine in the wash room basin & bedding) as compared to the other Pullman i have stayed in China i.e. a signage card was in the room informing the guest no smoking or durian allowed otherwise there will be a fee for sanitizing the room. 2. wash room flooded: the water kept flowing out from the shower room to the toilet despite how tight i closed the glass door 3. poor lighting: the room was not lighted enough i.e. maybe have some downlight shinning onto the bed so that people like me can do some work/reading on the bed (instead of the writing desk) overall i want to say thank you & i enjoyed my stay in zjj!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iain Lum, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TripAdvisor review
Couples - 27/12/2017
« Below average »

Located just a short walk from Wulingyuan and entrance to national park although over 1 hr taxi drive from airport. Rooms are spacious if dated. Unfortunately we were given a smoking room despite requesting non smoking room. Facilities were basic with exorbitant charges to hire bicycles or use table tennis.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you appreciated our convenient location.Sorry for arranging a smoking room.I'd like to tell you that if you need any help, you can call extension number"5",our assisstant manager is waiting to help you. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.

AccorHotels certified review
Jason A. Couples - 18/12/2017
« Exceeds expectation in terms of room and service »

First time staying in this hotel and I must say it exceeds expectation in terms of the quality of the room and the service. The only downside are that the room was very far from the lobby and requires either an electric car ride by the concierge, or a long walk. Another downside is that there are no other restaurants around the hotel which makes it slightly inconvenient. Other than that, the service of the staff are excellent... and I do appreciate the free upgrade on the 2nd night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason Yuk Meng A., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Abul R. Friends - 02/12/2017

Very good staff at front desk.Changed our rooms on request.However quite far off from airport and taxi was expensive.Should work with local taxi to reduce cost of hotel guest as an added attraction to book the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abul R., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Ckm Solo - 01/12/2017
« Enjoyable Stay in Pullman Zhangjiajie »

It's been a pleasant stay for me in Pullman Zhangjiajie Hotel. What impressed me te most was the friendliness and willingness to help by the Concierge Team, namely Tom and Leo. The room that I stayed in was in great comfort and well maintained. The only setback was some stumping noise either from the upper ceilling or next door through the three nights of my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Choew Kong M., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Gary R. Families - 28/11/2017
« Below the standard of other similar starred Pullman hotels in China and across the world »

As a Platinum Member I would expect the appropriate welcoming and services -None was provided upon arrival. There was no executive lounge or evening services ( for example look at the Zhuhai Pullman) Foyer is extremely cold, this permeates to the bar area which should be sectioned off. Further, the lighting is terrible especially over the check in desk (early morning is worst). As large bus parties continually come and go it would be helpful if there was a separate check in channel for them. Currently, they all mingle around the front desk which makes access difficult Staff sleeping at the reception desk in the morning is not acceptable The level of English ability needs to be improved as it is not easy to communicate with the reception staff The room temperature could mot be regulated properly so that it could not be cooled via the AC units Breakfast, was like a stampede. This is due to the hotel catering for bus loads of quests who attend breakfast on mass . Breakfast items were either cold (sausages, bacon ) or not replenished timely (fruit juices, water in coffee machines) Several wines were not available from the wine list Cakes served from the café were not fresh (cheese cake and mango cake) Check out process takes too long, and the staff are ill prepared for this. Having to use a calculator to sum items is not good practice, all should be in the system and prepared. Especially if you have advised reception that you will be leaving early in the morning. Good side beds were comfortable Room cleaning and turn down service was good Executive floor was quiet Staff in general were very helpful (except reception) , especially the bar, café and doorman

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary r., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Sophie Couples - 24/11/2017

The service is great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Min Z., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Bob Couples - 22/11/2017
« Nice room and friendly staff »

Overall we enjoyed our stay. Our room was clean and comfortable and the staff did their best to make us feel welcomed. The breakfast experience was on par with what we expected and so we were not disappointed. The cafe was less than what we expected and after several tries we gave up and eat outside the hotel...we tried both the western menu and the Chinese...don't order the beef burger! It isn't all beef! We were disappointed with the "Lounge" access that was included in our room rate. First, the "Lounge" wasn't a "Lounge" but a menu selection access at the un-heated, poorly staffed, lobby bar. The staff didn't seem to understand that it was the "Lounge" and it took several efforts to have the front desk inform them and remind them as to what "Lounge" access meant. It still did little good and I wouldn't recommend rooms with "lounge" access as something to pay extra for. Otherwise, nice location, and nice facility!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert Christian, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
None Families - 21/11/2017
« not a level of 5 stars »

bathroom needs to be fully renovated

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Y. Friends - 21/11/2017
« good location and friendly staff »

the staffs are very friendly and helpful. They will provide any information that we need, for example meals and hikings in Zhangjiajie.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pik Ying Y., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TripAdvisor review
Couples - 18/11/2017
« Vladimir made the difference »

We traveled in April as part of a 4 city visit to China. Highly recommend the Pullman as a very comfortable stay but the advice and help of Vladimir at the front desk really stood out. We had actually heard about him from fellow travelers while in Xi'an before we arrived. He advised us on where/when/how options to see the park, how to catch cheaper transportation (which bus numbers, location), dining options in town, and options when rain and fog changed our plans for the last day. He took the time to explain the map (it's in the room drawer). I'll take great service any day over an opulent lobby or snooty front desk agents.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for sharing your review of Pullman Zhangjiajie. It was a pleasure to read your kind words on our welcoming and attentive team at Pullman Zhangjiajie. I am delighted to hear that you thoroughly enjoyed every aspect of your stay with us. I hope we have the pleasure of welcoming you back to Pullman Zhangjiajie very soon again.

AccorHotels certified review
Manoj M. Couples - 17/11/2017
« Warm hospitality and kindness »

We really enjoyed our stay , thank you for making our trip enjoyable and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
S. F. Families - 14/11/2017
« Not Five Star, Smoker's Paradise »

The F. package we booked put us in smoking rooms that were not adjoined and only had one bed in each room. The hotel is overrun with smokers and Chinese tourists who spit everywhere, inside and outside. The bathroom was very dark and there was no air conditioning because the hotel HVAC system had already been switched to heat. The room was no cooler than 25C even with the sliding door wide open. With the door open, mosquitos had a nice meal of us and there was no air flow through the room to flush the strong smoke odor out. Management told us our only option was to go into a two level room at more than double the price. They also said there were no adjoined rooms, no rooms with two beds and no non-smoking rooms. We were absolutely floored that this is a 'five star' hotel and the booking was advertised as a F. package. If your six year old is a smoker, this is a good hotel for your F..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darcy S., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Jeff M. Couples - 12/11/2017
« Vladamir Made the Stay Awesome »

Hotel was great. Food was great. Vladamir was very helpful all through our stay. He made it easy for us to get around and showed us where to go and eat. Beautiful property. Best hotel there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeff M M., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Alan Couples - 30/10/2017
« The Pullman hotel was excellent and located very centrally in the National Park »

My only criticism is that as an Accor loyalty member you would not allow points to be added as the visit was booked and paid by the travel company, despite me pointing out they were paying with the cash we had given them and we had requested the hotel as Accor members. Shame as leaves a bad taste with us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Mimi C. Friends - 30/10/2017
« World class »

Beautiful and very modern hotel with good workout facilities, excellent breakfast (not included but worth it!), and good service. Hotel is walking distance from delicious local restaurants and quaint town, great jumping off point to visit all the major sites of Zhangjiajie park. Unlike many Chinese hotels, I found there was much less weird smoky smell in the room, no bizarre unclean aspects of the hotel and facility. Felt totally comfortable and relaxed on this mini-vacation to one of the most beautiful places to visit in China. Oh and you must try out their foot massage. Myself and 2 friends indulged in this affordable experience. The ladies were very fun to chat with if you speak some chinese and we had a blast both nights- the perfect ending to two intense days of hiking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle Cabrera, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
O. S. Families - 25/10/2017
« Above average hotel with comfortable accomodations »

As Zhangjiajie becomes a more hot tourist spot, the hotel needs to be more accomodating with tourists who dont' speak Mandarin well. Skills in other languages (english, cantonese for instance) should be better. I reserved 3 rooms total for 2 nights. Two of the rooms had shower doors that either didnt' shut all the way or the sealant between the glass the the floor had deteriorated. Hence, the bathroom floors were routinely flooded / very wet whenever we showered. This was reported to the manager at check out, and instead of providing any sort of apology/compensation/credit, we were given a somewhat flimsy/cheap phone charger which was probably worth 100 yuan at most. My 8 yo niece had to do some laundry. Her articles of clothing are less than half the size of an adult, yet we were charged adult prices for us to do a child's laundry. We were at a previous hotel in Guilin and they charged us half of what the adult prices were. At check out, I complained and they gave me off, which came out to be $15 off. It was better than nothing, but still, did not completely make up for their lack of understanding that compared to a much nicer hotel in Guilin, they should not be charging a kid's laundry price at full adult price. For a 5 star hotel, I expected much better service and level of cleanliness.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oliver S., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Lily Families - 24/10/2017
« stay 15.oct-17.oct.2017 »

Nice room and location. Overall good service. 2 things that needs improvement. Dinner buffet was not good. Meat was full of bones and not good quality. The bbq was awful. The guy behind the bbq took long long time to prepare 5 piece of meat and used a tiny bit of the cooking surface. It took forever to prepare some piece of meat and the beef was too salty. I wanted to have a foot massage after dinner at 8 pm. Went to the spa. There were 4 ladies behind the counter saying no-one was available till after 11 pm as everyone was off for break. All the 30 chairs for the foot massage were empty, not 1 client to see!! terrible service from the spa. What is the point of employing people and having 4 ladies in the counter when you can't actually offer any massage ??

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eran L., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Allan B. Couples - 23/10/2017
« A very good overall experience, good food, good room and service. Only problem was a leaking shower. »

The only fault was a leaking shower which let water out onto the main bathroom floor. A repair person was promptly sent to re-seal it. It still leaked a little, but was a lot better. The service was very good as was the breakfast. We had our dinners there as well and found the food selections and prices were very good also. I would highly recommend your hotel to anyone. We plan to come back to Zhangjiajie in a couple of years and we will certainly stay at this hotel again. The staff were also polite and helpful. We found the hotel in general very clean and tidy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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