Pullman Zhangjiajie Hotel 5 stars

TripAdvisor rating 4.5/5 940 reviews
Pullman Zhangjiajie
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Hotel extras

  • 10-minute walk to Zhangjiajie National Forest Park

  • Only 25-minute drive to Grand Canyon Glass Bridge

  • The first five-star international hotel in Zhangjiajie

  • Next to the Charming Xiangxi Cultural Square

  • Located in a high quality ecological environment with beautiful natural scene

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day Nearby
  • Early check-in/Late check-out
  • Shoe shine machine
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman Zhangjiajie

No. 188 Gaoyun Road
Wulingyuan, Zhangjiajie
Hunan, China
427400
zhangjiajie
china

Tel: +867448888888

Fax: (+86)744/5666168

Contact email

Check-in from 14h00

Check out up to 12h00

GPS :29.346644, 110.546386

Our accommodations

SUPERIOR ROOM,1 King Size Bed

  • Max. number of persons: x3
  • Area: From 38
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

SUPERIOR ROOM, 2 Single Size Beds

  • Max. number of persons: x3
  • Area: From 38
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

DELUXE ROOM,1 King Size Bed

  • Max. number of persons: x3
  • Area: From 38
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: x3
  • Area: From 38
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

DELUXE EXECUTIVE ROOM, Lounge Access, 1 King Size Bed

  • Max. number of persons: x3
  • Area: From 42
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

DELUXE EXECUTIVE ROOM, Lounge Access, 2 Single Size Beds

  • Max. number of persons: x3
  • Area: From 42
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

DELUXE SUITE, 1 King Size Bed

  • Max. number of persons: x3
  • Area: From 71
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Our restaurants and bars

V CAFE

Type of cuisine: International

80 seats available, tempting exotic classic cuisine, asian and western cuisines, splendid buffet for breakfast, beautiful pool view for guests to enjoy during meal.

Lunch

06:30 - 12:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FENG CHINESE RESTAURANT

Type of cuisine: null

400 seats available, 11 individual rooms for private dining, classic Cantonese cuisine, Traditional Xiang cuisine, Special Tuija dishes.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

V-NOODLES

Type of cuisine: null

50 seats availables, offers traditional Xiang cuisine, special Tujia Dishes, classic Cantonese cuisine

Find out more and book

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

45 Seats available, offers selected wine, coffee, soft drinks and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 600 m²

  • Maximum capacity: 750 people

  • Maximum banquet capacity: 380 people

Find out more
Pullman Zhangjiajie Meeting Room

Our guest reviews for
Pullman Zhangjiajie

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

707 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

940 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Satisfied

Customer review rating 4.5/5

Uday J. Families - 14/04/2019 AccorHotels certified review

Satisfied as got lot of help from Mr. Bob Naresh, who was one of the reasons we chose this hotel to stay. He helped us in planing for our trip in Zhangjiajie and also with food and other stuffs.

Dear Uday J., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent service, comfort, location ....

Customer review rating 4.5/5

Terence L. Couples - 05/04/2019 AccorHotels certified review

Our 3 nights stay was nothing but excellent. Clean rooms, comfortable beds, great service with an extra touch. Great location too and definitely value for money. We will certainly recommend this great hotel to anyone who’s going to tour Zhangjiajie.

Dear Terence Teck Heng L., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very happy

Customer review rating 4.5/5

T.r.kannan Families - 01/04/2019 AccorHotels certified review

Friendly staff Good morning spread Clean Good English speaking person Location is good

Dear .. H., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Enjoyable, good service

Customer review rating 4.5/5

John S. Couples - 23/03/2019 AccorHotels certified review

Got a spacious room, nice bath tub for a hot soak (got to ask for bath salt, though) and rain shower which made for a really comfortable stay during our recent visit over 3 nites. Good breakfast spread - had hot noodle soup every morning because it was very tasty, probably the best so far as compared to those we had in Sofitel (maybe the dan dan noodle in Sofitel Chengdu was equally good), Pullman, Grand Mercure & Novotel in other parts of China over the past few years. Kudos to the chef! Good location too ... just next to Charming Xiangxi theatre and we could enjoy a leisurely walk back along the Suoxi River after dinner at Xipu dining, shopping & entertainment area. Hotel also provides complimentary shuttle to Tianzi mountain entrance gate which is just 5 mins away.

Dear John Kai Kiat S., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Clean room and nice tour services

Customer review rating 4.5/5

Kit C. Couples - 15/03/2019 AccorHotels certified review

We stayed in Pullman Zhangjiajie for five nights. The room is clean and the service is good. There is a counter in the hotel lobby which offers tour services to the national park. We have joined the tour and the guide speaks Chinese during the tour. We are impressed by his service as he is punctual, has good knowledge of Chinese history, flexible and is willing to go extra mile to fetch us to the local restaurants for food.

Dear Wai Kit C., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Felt great upon arrival to the hotel but lacking in not providing any room upgrade for Accor Gold member

Customer review rating 4.5/5

Lawrence Y. Families - 19/02/2019 AccorHotels certified review

Great especially with the breakfast food that is a wide range selection. Photo are prohibited to be taken at buffet area, it should be acceptable to promote Pullman great breakfast offerings.

Dear Lawrence Y., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ideal for western tourists

Customer review rating 4.5/5

Tyler Solo - 17/02/2019 AccorHotels certified review

Could not speak more highly of Pullman Zhangjiajie. Coming from the U.S., I was very worried about challenges of traveling in China without the assistance of Google, Maps, etc., but the Pullman was honestly a life saver. In particular, Bob Naresh, one of the customer service managers, could not have been more helpful. Him and members of his staff sat down with me and gave me specific, step-by-step directions on what I needed to do. Would have been a much more difficult experience without him. Truly a top notch hotel and one of the best I have stayed at any where in the world. Rooms are extremely spacious and high end. I probably slept in the biggest bed in my entire life. You also cannot beat the location being walking distance to the entrance of the national forest parks. Not having to take a car or taxi in the morning to get to the parks was a true luxury (and I recommend going early to beat the crowds). Nice lobby bar was well to spend a few hours in the afternoon and unwind after the day. A real 5 star experience.

Dear Tyler Christian Z., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It was okay

Customer review rating 4.5/5

Mia D. Families - 14/01/2019 AccorHotels certified review

The hotel is located in a perfect location. The room was spacious; however, I found some small bugs in my room and the heater was not working well. The staff is friendly and pretty responsive. It would be much easier for us if the staff could speak better English.

Dear My D., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

a nice stay

Customer review rating 4.5/5

Candy Couples - 04/01/2019 AccorHotels certified review

the room is very clean and the staff is very kind. Basically, the stay is very nice. Strongly recommend the restaurant downstairs, it's very delicious. The water in the hotel is very very clean and the kettle as well, which is above my expectation. However the air condition is not good, still feel cold in the room. The bathtub is not very clean. And the phone in our room is broken. I have to go to the bathroom to pick up the phone. Besides of that, the room decoration seems kind of old. oh, I have also to mention they have out-door swimming pool... Can't use it during winter.

Dear Yi Z., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Friendly, accommodating and clean

Customer review rating 4.5/5

Ann Families - 27/12/2018 AccorHotels certified review

It was easy to check in. Staff were helpful. The only thing that would have made it better would have been a heated pool with winter access.

Dear Sir, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good experience in Pullman hotel with the great service, superb room quality and worth for money.

Customer review rating 4.5/5

Satit Families - 14/12/2018 AccorHotels certified review

We got the great service for reception staff, the room is extremely perfect. breakfast is good ,price is not expensive, worth for money.

Dear Satit S., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable stay

Customer review rating 4.5/5

Josephine O. Couples - 08/12/2018 AccorHotels certified review

We were happy with the room which was large with an extremely good size super King bed. We had an enjoyable and comfortable stay ans enjoyed the delicious spread at breakfast.

Dear josephine O., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing stay due to Mr. Bob Naresh

Customer review rating 4.5/5

Ankit S. Families - 07/12/2018 AccorHotels certified review

The stay was smooth and above our expectation. Everything was to the point. We were relieved that Mr. Bob Naresh was there to help. He helped us in the planning our trip to Zhangjiajie.

Dear Ankit S., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable and relaxing

Customer review rating 4.5/5

N. C. Y. Families - 24/11/2018 AccorHotels certified review

The weather was good. The allocated room is big and spacious. The size of the bed is great for families with kids.

Dear Chew Y. Nurdin N., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A nice stay but hotel in need of a bit of care.

Customer review rating 4.5/5

Jp Solo - 23/11/2018 AccorHotels certified review

Disappointed to find the pool is out of bounds in November. Good location for Wulingyuan entrance to the National Park (walking distance). Level of English spoken at reception not very good; concierge was able to help. Breakfast was good. Hotel exterior decor in need of improvement. I was on floor 6 of block 3 which was supposed to be non-smoking but the corridors smelled strongly of smoke. Asking for a beer at the bar in the middle of the afternoon seemed to be a major request that staff weren’t ready for.

Dear Joseph P., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great property and most excellent staff.

Customer review rating 4.5/5

Abhishek Families - 13/11/2018 AccorHotels certified review

Great overall experience and had a most amazing stay at the property. The property is in great location and staff is even better. Bob Naresh took most extra ordinary care of us during our stay. He is most courteous, professional, helpful and exceeds all expectations. Definitely recommended to stay here and ask for him for any assistance, he will take great care of you.

Dear Abhishek R., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very happy with my stay at the hotel

Customer review rating 4.5/5

Sk Families - 12/11/2018 AccorHotels certified review

Happy with my stay there but there were no local maps around at the reception..just got one in the room. The room was nice and clean and the staffs were very helpful...a big THANK YOU

Dear Siewkheng L., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely Hotel with Large Rooms

Customer review rating 4.5/5

Happyguest Couples - 08/11/2018 AccorHotels certified review

Staff is accommodating. They arranged for early breakfast take-away at 5:30am as we needed to head out to the airport early to catch a morning flight. They also arranged for me to use their Connectivity Lounge to do our online check-in as I cannot access the airline website using my phone. The rating is not a perfect 10 because water is leaking from our shower area to the bathroom floor, an inconvenience, but quite understandable.

Dear Allison S., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel staff was good, cleaning staff was friendly, there were bugs in the room.

Customer review rating 4.5/5

Anonymous Friends - 08/11/2018 AccorHotels certified review

The overall experience was fine, the hotel staff was mostly courteous for in-hotel questions. They were less helpful for helping about transportation to another city. On more than one occasion, there were huge wasps inside, but the cleaning staff were helpful in removing the pests. The low point of the stay was the on-site travel agency in the hotel. The staff there attempted to get the hotel receipt for our stay for unknown reasons. They also seemed to have fairly easy access to the front desk's copy of our documentation. I have no way of knowing if my identity was stolen.

Dear Haodong H., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Close location to Park

TripAdvisor rating 4.5/5

Solomon F Couples - 06/10/2018 TripAdvisor review

Located close to the park and that was a great advantage as we travelled there during Golden Week.Room was big and clean.Ate at restaurant a couple of times and staff were helpful as we did not speak Mandarin.Biggest annoyance is that the hotel still allow smoking within the hotel especially near the pool where we could see ashtrays and cigarette butts. At times the elevator smelled of cigarette smoke. Accor need to rectify this issue !

Dear Solomon F, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, 尊敬的Solomon F: 十分感谢您花时间告诉我们有关您在 Pullman Zhangjiajie 的体验。很遗憾有些方面未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在 Pullman,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启
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