Hotel - Pullman Zhangjiajie
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Pullman Hotel

Pullman Zhangjiajie Hotel

Huajuan Road, Wulingyuan  Zhangjiajie, Hunan, China  China/Asia/Hunan 
427400  ZHANGJIAJIE
CHINA

697 reviews
TripAdvisor Rating Based on 697 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Nearby)
    • Reduced mobility facilities (Nearby)
    • Accessible bathroom (Nearby)
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Nearby)
    • Reduced mobility facilities (Nearby)
    • Accessible bathroom (Nearby)
  • Reception open 24 hours a day  (Nearby)
  • EARLY CHECK IN FROM 10AM
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
  • Other sports activities
    • Billiards/Snooker (Paying)
    • Table tennis (Paying)

Catering

  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 456 rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • Wide working desk
    • Telephone in bathroom
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Nespresso experience offered
    • Minibar
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 383 reviews

Our guest reviews for Pullman Zhangjiajie

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 697 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Cn Friends - 18/09/2017

Great hotel excellent service helpful reception staff

AccorHotels certified review
Edwin Friends - 16/09/2017
« Efficient and helpful employees »

The hotel staff provided a fast and efficient service. They are also very knowledgeable about the activities in the town.

AccorHotels certified review
John Y. Families - 16/09/2017
« Very pleasant stay for six nights. »

I found the restaurant staff (including the suited managers) most friendly and eager to do a bit more than expected of them.

AccorHotels certified review
George Families - 12/09/2017
« Overpriced »

The hotel was in good location the rooms were clean and comfortable The staff were indifferent to us and the gym and spa were very poor I also think only getting 15 minutes free interernet usage when your a paying guest is poor the restaurant food was also not high quality and western choices not sufficient I think as it's a tourist destination now it needs to change to eaurpean taste as well as Chinese

AccorHotels certified review
Tao Couples - 08/09/2017
« a nice hotel situated in a ugly city »

the hotel was nice, with a lovely location, nice facility and service from the local staffs who are very helpful. However, the entire city is full of cheating and manipulated services, including taxis, restaurants and unlicensed tourist guides. In particular the most taxi drivers, who don't charge the service based on meters, but try to negotiate every time in order to get the maximum price from city visitors, which rather creates negative effects to other city services and tourist experience, such as the one staying at the hotel. I would say, for most of tourists, not many of them would like to revisit this city again. Unfortunately, the hotel also would not receive its loyal guest visits.

AccorHotels certified review
Lisa A. Families - 28/08/2017
« Doesn't Understand the Western Culture »

The hotel itself was fine. We, unfortunately, had to get two rooms to accommodate 3 people which was expensive. They had my credit card on file, but when I ordered room service, they demanded payment in full. Had to use cash because they couldn't get the credit card machine to work which is very common in China. The people who arrange the tours promise an English guide but she could only speak enough English to guide us. We were not provided any details as you would expect for the area we were touring.

AccorHotels certified review
Sarah Families - 26/08/2017

The hotel was clean and very comfortable with beautiful swimming pool.

AccorHotels certified review
Lilan Couples - 22/08/2017
« nice rooms partly unfriendly staff bad breakfast experience »

We enjoyed the quickly available room in the early morning great service thank you for that also friendly Roman welcomed us but colleague Emily who checked us in was really not welcoming and unfriendly not just to us but also to her colleagues. Not a good first impression for the hotel.. rooms are nice breakfast was terrible since too many Chinese tourists so we had to have our breakfast in a ballroom where they didn't provide a live booking kitchen for ordering omelette and pancakes. Really disappointing and even though after having asked for it they told us for the pancakes that they are sold out.. usually pancakes can be easily done by eggs and flour and milk and a hotel like the Pullmann doesn't have that anymore??!! I don't believe that. Bad experience and disappointed.

AccorHotels certified review
Yueyang Families - 16/08/2017
« Good comfortable stay »

Our stay was comfortable, and the staff were knowledgeable and helpful. There were only 2 issues I had; the first was that the swimming pool forced users to have a swimming cap. I have never experienced such requirements before. Secondly, the shaving cream was of poor quality, and I ended up developing folliculitis as a result of using it.

AccorHotels certified review
P. S. Couples - 15/08/2017
« Average experience »

This is actually one of the only 5 star hotels in Zhangjiajie and there are not many choices for foreigners to stay in this area. Although, the room prices were high but we chose to stay in Pullman hotel because of lack of any other options. The hotel is nice, well decorated, beautiful and has a good swimming pool. But the hotel needs to improve a lot of things. For start, even though staying in 5 star hotel, I had to sleep on the floor carpet because of the very soft bed as I have some back issues. I have never faced such a problem anywhere else as the beds are normally not that soft. I think hotel should provide hard bed option to people with back pain. The food quality needs to be improved a lot. I ordered a margarita pizza which was completely full of cheese, just lying on top of it. Most disgusting pizza I have ever had in my whole life. Not many food options were there in the menu. The breakfast was also substandard for non chinese people. There were some breads, jam and yogurt. That's all and the taste wasn't good at all. The breakfast quality and variety need to be improved very much. Staffs at the reception were nice but housekeeping staffs were not hospitable during the stay.

AccorHotels certified review
Scott Couples - 15/08/2017
« Good experience »

We enjoyed our experience at the Pullman. Vladimir in particular was very helpful when we were planning our itinerary each day. Good room, good facilities, good foot massages!

AccorHotels certified review
Lyndon K. Friends - 08/08/2017
« The perfect stay »

Could not of asked for a better hotel service. Everything was very satisfactory not to mention the above and beyond help by Vladimir at the service counter who helped with our daily itinerarys around the national park and transport. Thanks again Pullman for a great stay.

AccorHotels certified review
Frank Couples - 30/07/2017
« Zhangjiajie experience »

Hotel staff was very hospitable and professional. Hotel needs a little updating; bathroom and room was very spacious. Hotel reception; Clark and Vladimir were most helpful with hotel information and surrounding recommendations.

AccorHotels certified review
Nam M. H. Families - 28/07/2017

Very helpful from your staff for my first trip, zhangjiaje. It would be recommandable to neighbors. Totally it's appreciated.

AccorHotels certified review
Nancy Families - 07/07/2017
« Everyone was extremely helpful and nice. The rooms were very comfortable and the location was fantastic »

The hotel has a wonderful view of some mountains and the breakfast was great. We stayed in a nice Chinese hotel the night before which claimed to have a western breakfast, but it definitely wasn't. The kids loved the pool. Overall a wonderful time.

AccorHotels certified review
Tony L. Friends - 04/07/2017
« Not Cool »

Room air condition NOT COLD at all for the 3 nites stay. Complained but no action taken. Book and pay 3 rooms for 3 nites including breakfast but upon check in reception insist only 1 room include breakfast so I have to pay additional breakfast for 2 rooms x 2 pax.

AccorHotels certified review
Richsrd Business - 02/07/2017
« Tired old-school resort. »

This stay took me back to when I first moved to China 11 years ago. The layout, feel, furnishings and customer service are reminiscent of the places I encountered travelling across china back then. There was no actual style, or effort to create a feel - unfortunately, the hotel felt old and over-used.

AccorHotels certified review
Yy1128 Couples - 29/06/2017
« Good location and excellent service »

The hotel is conveniently located for tourists to Zhangjiajie National Forest Park. We can walk to the entrance as well as to the town and Xibu Street. The hotel staff are extremely helpful and responsive. The concierge was particularly helpful in offering explanation and advice on how to explore the Park. As our room was at the end of the block, the aircon was not cold the first night. Upon our complaint it was improved the second night.

AccorHotels certified review
Alex L. Families - 26/06/2017
« room clean & comfortable, food taste good & delicious »

free & easy, feel welcome at the airport & hotel reception. chinese restaurant amazing taste delicious not to mention the 'sour soup fish'.

AccorHotels certified review
Douglas B. Couples - 22/06/2017
« The staff was particularly helpful »

No speaking the local language, we were grateful for the extra help we got from the staff, both the non-Chinese and Chinese, who helped us with our travel plans, room arrangements, food, local transportation, etc. We even called up the hotel a couple of times when we were away for help in getting around, and each time they helped us and seemed eager to do so.

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