Pullman Zhangjiajie Hotel 5 stars

TripAdvisor rating 4.5/5 1,010 reviews
Pullman Zhangjiajie
See on a map
+ 22 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • 10-minute walk to Zhangjiajie National Forest Park

  • Only 25-minute drive to Grand Canyon Glass Bridge

  • The first five-star international hotel in Zhangjiajie

  • Next to the Charming Xiangxi Cultural Square

  • Located in a high quality ecological environment with beautiful natural scene

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day (Nearby)
  • Early check-in/Late check-out
  • Shoe shine machine
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman Zhangjiajie

No. 188 Gaoyun Road
Wulingyuan, Zhangjiajie
Hunan, China
427400
zhangjiajie
china

Tel: +867448888888

Fax: (+86)744/5666168

Contact email

Check-in from 14h00

Check out up to 12h00

GPS :29.346644, 110.546386

Our accommodations

SUPERIOR ROOM,1 King Size Bed

  • Max. number of persons: ‌3
  • Area: From 38
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

SUPERIOR ROOM, 2 Single Size Beds

  • Max. number of persons: ‌3
  • Area: From 38
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

DELUXE ROOM,1 King Size Bed

  • Max. number of persons: ‌3
  • Area: From 38
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: ‌3
  • Area: From 38
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

DELUXE EXECUTIVE ROOM, Lounge Access, 1 King Size Bed

  • Max. number of persons: ‌3
  • Area: From 42
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

DELUXE EXECUTIVE ROOM, Lounge Access, 2 Single Size Beds

  • Max. number of persons: ‌3
  • Area: From 42
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

DELUXE SUITE, 1 King Size Bed

  • Max. number of persons: ‌3
  • Area: From 71
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Our restaurants and bars

V CAFE

Type of cuisine: International

80 seats available, tempting exotic classic cuisine, asian and western cuisines, splendid buffet for breakfast, beautiful pool view for guests to enjoy during meal.

Lunch

06:30 - 12:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FENG CHINESE RESTAURANT

Type of cuisine: null

400 seats available, 11 individual rooms for private dining, classic Cantonese cuisine, Traditional Xiang cuisine, Special Tuija dishes.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

V-NOODLES

Type of cuisine: null

50 seats availables, offers traditional Xiang cuisine, special Tujia Dishes, classic Cantonese cuisine

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

45 Seats available, offers selected wine, coffee, soft drinks and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 600 m²

  • Maximum capacity: 750 people

  • Maximum banquet capacity: 380 people

Find out more

Our guest reviews for
Pullman Zhangjiajie

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

756 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,010 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good quality, friendly hotel ideally situated for sightseeing

Customer review rating 4.5/5

Nick Families - 12/07/2019 AccorHotels certified review

We had a pleasant experience. Our room was spacious, quiet and comfortable with good bathroom facilities. The food was of good quality and reasonably priced although we would have welcomed a couple more Western options for our eight-year-old son. Staff went out of their way to be friendly and helpful. The swimming pool was a big hit with the children. The hotel is very close to the major sightseeing attractions. All in all a good choice.

Dear Nicholasdavid L., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice hotel

Customer review rating 4.5/5

Anonymous Couples - 12/07/2019 AccorHotels certified review

The hotel was beautiful and the service was excellent.

Dear Kaitlin C., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Welcome bar voucher

Customer review rating 4.5/5

N/a Families - 05/07/2019 AccorHotels certified review

It was disappointing that the welcome vouchers are only good for soft drinks or tea. A bottle of ice cold beer would be much more welcoming

Dear Li Y., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Needs improvement

Customer review rating 4.5/5

Jill S. Friends - 28/06/2019 AccorHotels certified review

I booked this hotel because I am an Accor LeClub member. I happened to have a Chinese friend traveling with me. Every employee with the exception of Luc (bellhop) spoke only to my Chinese friend and ignored me completely even though I was paying all the bills. Also, the food was less than appealing. I booked an Executive room but was not told until I arrived that the Executive Lounge was “under renovation” and we would receive the afternoon tea, happy hour and all-day drinks in the front lobby. The breakfast buffet had all oily Chinese options. Usually I can at least find hard boiled eggs, an omelet station or oatmeal, but none of those were on offer here.

Dear Jill S., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Had an amazing experience

Customer review rating 4.5/5

Naga S. R. Solo - 24/06/2019 AccorHotels certified review

I liked the hotel and mainly it’s location that it is walkable to the bus station and the National Forest. I would like to give special credit to Bob Naresh who is the Guest Manager for making my stay more pleasant. He guided me on planning my vacation as I was not sure on how to navigate there. Overall, 5 star rating

Dear Naga Sachin R., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mrs

Customer review rating 4.5/5

Qi Couples - 22/05/2019 AccorHotels certified review

Great service, wonderful location

Dear Qi W., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Please install safety lock on the doors

TripAdvisor rating 4.5/5

Busymom202 Family - 22/05/2019 TripAdvisor review

Pros: - Staff were all very courteous from the driver who picked us up, check in staff, cleaning ladies, restaurant waiters, chef, etc even if they speak limited English or no English at all. - Rooms are nice and clean. - Location is very close to Zhangjianie National Park. Cons: - Please install safety locks in room 3652 like a chain bar guard, swing bar door guards that cannot be accessible from outside. I am always worried that anybody with an access card can just go into our room anytime. I think there was one installed before and was removed because there were some markings on the door. - please install bidet in your toilets too.

Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Dale & B.

Customer review rating 4.5/5

Dale &. B. Couples - 20/05/2019 AccorHotels certified review

The Pullman hotel is a great hotel wonderfully situated near the attractions of Zhangjiajie National Park. It has Great food and a building architecture that is in harmony with its surroundings. But what makes the hotel grand is its staff ,especially Bob Naresh. His attention to detail professionalism, and superb manner make the Pullman hotel THE destination for visitors to Zhangjiajie. Thanks again, Bob

Dear Dale H., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good hotel

Customer review rating 4.5/5

Aeron Friends - 18/05/2019 AccorHotels certified review

Was a great place to stay, except the breakfast could be much better.

Dear Wei Chuan Aeron Y., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great hard product let down by staff lack of attention to detail

Customer review rating 4.5/5

Andrew Families - 18/05/2019 AccorHotels certified review

The room and common areas were well appointed, though the shower design tends to leak water into the room. Overall a very good room though. Staff lacked however. At check in had to prove to staff I had concierge lounge access, which is still not availiable. Given a letter of alternative arrangements, and repeatedly through the stay had to explain and prove to the staff to get the benefits promised - VERY frustrating. 'Prawn cocktail' was a joke - a solitary prawn in a glass with lettuce and no sauce. One day it took 45 minutes to cook 6 'onion rings', though they seemed to be chicken rather than onion which could have been an issue had we been vegetarians. Ran out of cola on our first day and not replenished during our stay despite cola being a very commonly found item costing very little to buy in regular shops. Staff at the restaurant deceptively won't tell you about the a la carte menu unless you heavily push them as they try to push the buffet. Staff abandoned the bar at times, missing out on sales from customers who approached the empty bar and left. Housekeeping had varied standards, dressing the room slightly differently each day. Overall a disappointing experience let down exclusively through the poor staff training - a manager from the Pullman at major cities like New York or London would have likely been horrified at some of the basic errors we encountered, and the building itself is of a great standard.

Dear Andrew J., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

perfect place close to the national park

Customer review rating 4.5/5

Mark S. Couples - 07/05/2019 AccorHotels certified review

friendly staff, good breakfast, comfortable rooms (only "weird" is the open space between bathroom and bedroom.

Dear Mark S., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

well located and clean hotel nearby Zhangjiajie National Forest Park

Customer review rating 4.5/5

Dominic Couples - 02/05/2019 AccorHotels certified review

smooth check-in and check-out clean and comfortable room good location good internet breakfast was a bit messy and quite some dishes were cold already somewhere on internet (no official website) it said there was an indoor swimming pool which wasn't available. a more frequent shuttle service to the park entrance (also back), would be a nice addition Room 2320 needs a slight modification in the shower such that water doesn't stay on the tray for "days".

Dear Dominic S., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice staff and facilities

Customer review rating 4.5/5

Reda I. Families - 30/04/2019 AccorHotels certified review

I would like to thank you BOB for his warm welcome and professionalism. Working in Airline, I very much appreciated his customer intimacy skills.

Dear reda I., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A wonderful memory

Customer review rating 4.5/5

Girish K. Families - 25/04/2019 AccorHotels certified review

Our stay was awesome. It was our first time experience in Pullman hotel and it exceeded our expectations. The Hospitality, Breakfast, Staff and ofcourse the room are excellent. It is well connected to all the tourist spots. And a very special thanks to Bob Naresh who detailed us the facilities, guided us in transportation and all. Would definitely prefer Pullman in our coming trips. —Girish

Dear KRUPAL REDDY G., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent hotel in Zhangjiajie

Customer review rating 4.5/5

Philip Families - 25/04/2019 AccorHotels certified review

Very spacious rooms in serene surroundings within the resort. Dining options were good and did not fall sick once.

Dear Philip C., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

OK accommodation but definitely not Pullman standard

Customer review rating 4.5/5

Stacey Couples - 23/04/2019 AccorHotels certified review

Room was ok, clean Pool wasn’t open No one spoke English in the restaurant, neither did the concierge Hotel needs major upgrades in the common areas and rooms to be Pullman standard Walking distance to Wulingyuan gate for Zhangjiajie National Park which was good

Dear Stacey K., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Satisfied

Customer review rating 4.5/5

Uday J. Families - 14/04/2019 AccorHotels certified review

Satisfied as got lot of help from Mr. Bob Naresh, who was one of the reasons we chose this hotel to stay. He helped us in planing for our trip in Zhangjiajie and also with food and other stuffs.

Dear Uday J., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent service, comfort, location ....

Customer review rating 4.5/5

Terence L. Couples - 05/04/2019 AccorHotels certified review

Our 3 nights stay was nothing but excellent. Clean rooms, comfortable beds, great service with an extra touch. Great location too and definitely value for money. We will certainly recommend this great hotel to anyone who’s going to tour Zhangjiajie.

Dear Terence Teck Heng L., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very happy

Customer review rating 4.5/5

T.r.kannan Families - 01/04/2019 AccorHotels certified review

Friendly staff Good morning spread Clean Good English speaking person Location is good

Dear .. H., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Enjoyable, good service

Customer review rating 4.5/5

John S. Couples - 23/03/2019 AccorHotels certified review

Got a spacious room, nice bath tub for a hot soak (got to ask for bath salt, though) and rain shower which made for a really comfortable stay during our recent visit over 3 nites. Good breakfast spread - had hot noodle soup every morning because it was very tasty, probably the best so far as compared to those we had in Sofitel (maybe the dan dan noodle in Sofitel Chengdu was equally good), Pullman, Grand Mercure & Novotel in other parts of China over the past few years. Kudos to the chef! Good location too ... just next to Charming Xiangxi theatre and we could enjoy a leisurely walk back along the Suoxi River after dinner at Xipu dining, shopping & entertainment area. Hotel also provides complimentary shuttle to Tianzi mountain entrance gate which is just 5 mins away.

Dear John Kai Kiat S., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Our most recent 20 reviews

In partnership with TripAdvisor