Hotel - Pullman Zhangjiajie
Pullman Hotel Pullman Hotel

Pullman Zhangjiajie Hotel

4.4/5 558 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Nearby)
    • Reduced mobility facilities (Nearby)
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote (Nearby)
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day  (Nearby)
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 456 rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • Wide working desk
    • Telephone in bathroom
    • Baby bed
    • Air conditionning with individual remote
    • Satellite and Cable Television offering a wide range of channels
    • Telephone
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Minibar
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
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Your meetings and events

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4.4/5 AccorHotels Rating 558 reviews

Our guest reviews for Pullman Zhangjiajie

100% genuine reviews from our guests

Find out more
Una Couples - 16/07/2018 AccorHotels certified review
« Wonderful stay in Pullman Zhangjiajie »

Concierge impressed me and my husband, they are very polite and focused on the guests. They care about the guests. Also, the staffs of fitness center are very nice, care about our safety while we swim. The last is one morning chef, when we entered in the restaurant to have breakfast, he had eye contact with us and said “good morning” to us, even introduced the breakfast to us, which is very professional. However, the reception was not good as others. After we checked in, they just did their job and let us standing there, no presentation, luckily, the concierge came to us and showed us the way to the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear You L., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ileana Families - 10/07/2018 AccorHotels certified review
« Great location. Excellent service! »

Room is big and clean. Restaurants options are very good and very flexible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ileana L., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Yifat M. Families - 09/07/2018 AccorHotels certified review
« it was a perfect holiday »

The hotel is very pampering. The large rooms are spacious and clean. The food is varied and fresh. The pool is beautiful clean and well cared for. The service of the hotel staff is very courteous and welcoming especially Bob and Clark.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yifat M., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Yvonne W. Friends - 25/06/2018 AccorHotels certified review
« good experience »

Instinctive set up at smoking corner and ladies need in need period. I also enjoy the Chinese food although it does not have a Chinese restaurant ambience. Staffs are friendly. Good spread of varieties but need to improve on food quality at buffet breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yvonne W., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ag Families - 30/05/2018 AccorHotels certified review
« Best in zhangjiajie but not yet international 5 stars »

Just ok hotel but definitely one the best in the area, short drive/walk to the park with well intentioned staff but not a 5 star hotel by international standards Pros. *Proximity to the Wulingyuan geological formations which is spectacular (but bring noise reducing headphones & prepare to deal with unruly crowds & mayhem, we recorded a yelling match between two ladies on our first bus ride) *decent room & toiletries *We had a nice dinner at the Chinese restaurant, the minimum charge for a private room is very reasonable plus they gave my mom a bowl of longevity noodles for her birthday (a sweet gesture) *I appreciated finding about my sister’s flight cancellation via the hotel’s email so I had time to find alternative flights ( since the hotel driver was picking her up) *everything is cheap here (except alcohol) Cons: *all kinds of service issues. Ie my sister ordered room service, the attendant dropped the congee spoon on the floor and ... immediately placed it back on her tray Our last dinner: we order room service, the dishes of Chinese vegetables and 1 dish of fish arrived, but no plates or bowls were provided to us. We ended up using the coffee cup saucers *asked the waitress at the Chinese restaurant in our private room not to discuss prices in front of my mom, she asked me 5 minutes later right in front of mom to order more dishes, as I had not yet reached my minimum spending amount. I ordered birthday cake as a surprise, she asked me in front of mom when we wanted the cake ... *the 4 of us arrived here on two different flights, even with an one month advance notice when I asked the hotel for 2 car pickup, they said they only had one car available ( so I had to find a travel agent to arrange the second car for us... didn’t want to take a cab at 1 am in the morning) *if you think they care: read their response to tripadvisor reviews, it is all cut and paste, responses are not personalized *room: mom had issues with her sink and toilet flush and told the staff repeatedly but to no avail...! There is also nothing in the minibar. It is completely empty. *breakfast: lots of selection but little service ie you have to find your own cutlery, we ended up ordering room service the second day and skipped on the 3rd

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agnes K., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Raz Families - 17/05/2018 AccorHotels certified review
« Exceptional! »

Me and my brother recently stayed at Pullman Zhangjiajie and we really enjoyed our stay. Despite some bad review on trip advisor I booked it anyway, and it was the best decision. Room was spacious, clean and well facilitated. We got a nice welcome even though we reached the hotel at midnight. Although there was a lot of choice during breakfast it could be worked on.... egg omelette was being cooked but no separate cooking area for non-meat eaters to avoid contamination. I explained this to the cook but she didn’t understand English, a chef overheard and went the extra mile to make me some fried eggs in the back kitchen, I was quickly won over. However I hope you will take into consideration vegetarian eaters as well in the future. Great location , it was close to the National Forest. Concierge were helpful, I'm glad that they spoke English. Although on one occasion the Taxi (with no meter) they called charged me three times more in comparison to the return fare back to the hotel. It would be nice to have an estimate price list based on where we were going in the area so we were not over paying. We learnt from this and thus ensured to query the cost beforehand with Concierge. Thank you once again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdul V., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

C. Families - 14/05/2018 AccorHotels certified review
« Average »

Under expectations. The hotel was good, the rooms clear and the very Chinese I’m platinum member but I didn’t enjoy any special attention - no welcome - no upgrade - no welcome drink

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frederic C., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Jude N. Couples - 06/05/2018 AccorHotels certified review
« Friendly atmosphere; Incredible Chinese Restaurant with fantastic cuisine »

Friendly and helpful staff. Clark, the front desk manager was extremely helpful. He went out all his way to help us during our stay. He speaks very good English, He troubleshoot for us when ever we encountered problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Josephine N., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Rogerio S. Families - 03/05/2018 AccorHotels certified review
« Below expected »

Unfortunately it was different for other experiences that I had in other Hotels of Accor net , the beverage that was gave to a member just can a soft drink (not alcool), the swimming pool is not opened ( due to winter season) but the period was in spring weather , we brought with us swimming clothes, I have a son of 9 years old, please imagine his frustation , others recreation are payed , my friends and my family payed for a service that can't use , so I am really total disapointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rogerio S., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Xyh Couples - 24/04/2018 AccorHotels certified review
« Enjoyable stay in Zhangjiajie Pullman »

High recognition of loyalty membership by hotel staff. Proactively contact for preference and arrange the early check in upon most possiblity. Well maintained facility and always warm friendly welcome from each staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ying X., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Cynthia V. Couples - 18/04/2018 AccorHotels certified review
« Ms cynthia V. »

Had a great comfortable stay at your hotel last week. Staff at breakfast was kind and very accommodating along with housekeeping lady that had tended to us when we ran out of some necessities. I do want to make mention to a member of your staff who added great value and experience on our trip! His name is Mark, I believe who worked evenings as bellboy was very knowledgeable about the zhangjiajie area and tourism. He helped us plan a two day itinerary and helped book taxis for us to get to glass bridge and the rail station after check out. We truly appreciate Marks help and added value on our trip! Your staff does go above and beyond to satisfy its guests. Food at breakfast was fresh and delicious. Staff very attentive on cleaniness and check in and check out process was seamless. Will recommend Pullman to others if they ever visit the area! :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cynthia V., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Bhawishya Families - 16/04/2018 AccorHotels certified review

In 5 star hotel surprisingly do not find the following: 1. No a.c. is underoperation. We spend 3 nights stay without a.c. 2. No provisional of steam ironing board. 3. In room kept Jhangjiajie tour guide magazine in Chinese language. Requested to provide in English but all vain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bhawishya S., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Friends - 11/04/2018 AccorHotels certified review
« Comfortable stay guaranteed at Pullman hotel. It was so nice to have comfortable beds at the end of long walk. Hotel staff were mostly friendly and helpful. »

It was really comfortable to stay at Pullman Zhangjiajie. We had a good Chinese guide to take us around the National forests provided by the hotel. Beds were really comfortable. We arrived late at night around 9:30 after a flight and a car ride to get to the hotel. With some miscommunication between the hotel and our travel agent, our booking wasn't found and I wasn't happy with the way a receptionist dealt with it. She was not helpful and just told us that we didn't have the booking, though she took a photocopy of our passports. She left us at the counter and dealt with other customers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kimiko F., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Sebastien H. Couples - 08/04/2018 AccorHotels certified review
« It’s not a real Pullman »

Hotel seems to be nice on photos but it’s becoming old. House keeping and massage center were the only good thing we have to recognize. We were at a no smoking floor where people were smoking in the corridor. Chinese customer let their room open with Children playing and shouting late in the night. Details like brown sugar is sugar colored.... breakfast with no plain yoghurt, fitness center with old machines, ... staff with very poor English so difficult to communicate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sebastien H., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Holger Families - 08/04/2018 AccorHotels certified review
« I was a bit disappointed. »

We arrived late in the evening with 6 people. It was very cold in the entrance hall! The hotel staff was not able to speak proper English (only two of the managers were able to speak good English)! The rooms were nice and the beds very convenient, only in the bathrooms there was some mold in the shower (on the walls and on the ceiling). We booked both rooms on executive floor with lounge access. Unfortunately the lounge was under construction and we were told before that we will get some discount for he restaurant. No one offered us that discount. So we had to ask about that. This is not a good style. The breakfast buffet was okay, but not outstanding. We chose the dinner buffet on 2 evenings. On both days lots of the food was COLD! That was very disappointing. We were changed for the airport transfer twice! This should not happen in a 5 star hotel. Also the SPA was not as expected. There was no atmosphere ... no candles, not nice looking. The hotel staff told us that the steam bath was not available. We visited a lot of 5 star hotels in China and this hotel could not compete with the others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Holger Huber W., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Wayne C. Friends - 02/04/2018 AccorHotels certified review
« Excellent Hotel »

An awesome place to stay. The staff was very helpful, especially the front office manager, Clark Niu. He went out of his way to help me with tourist information in the area, talked to our guide about areas of interest, always greeted me with a smile, a very pleasant person and a pleasure to talk with. The buffet breakfast is excellent.I highly recommend this Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harry C., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Xulong Families - 13/03/2018 AccorHotels certified review
« The location is not ideal but service is great »

It was a family stay. The location is very far from city center. It doesnt have a indoor pool. It is very commercialised. The service is great and the saff are very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Xulong Z., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anara &. A. Couples - 07/03/2018 AccorHotels certified review
« Cozy »

Nice hotel location, beauty songs in evening by close theatre and fantastic view every morning from our room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mehmet A. Firat, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jamie Friends - 04/02/2018 AccorHotels certified review
« Great rooms and location but everything is extra. Vladimir was the saving grace. »

The rooms was excellent, although I wish I had the option of a balcony room, which I could see was available next door. There is a slight issue with privacy in that the room only has shutters from the bathroom to the bedroom, which means you can, at certain angles, see into the bathroom from the bedroom. This is less an issue with couples, but I was staying with my brother. The reception service spoke decent English but the language barrier caused a very slight delay in checking in and out. The stand out exceptional staff member was Vladimir, who has the very highest levels of professionalism and care to his clients. Nothing is too much to ask of him and it was he alone which made the hotel a 5 star experience. On the second night, we asked if we could use the recreational room which is equipped with table tennis and a snooker table. The reception staff member told us it was open 8am-8pm, which I found odd due to the 24hour gym facilities next door. Nonetheless, we tried again within the timescales and the staff member on reception at the time had a public and quite loud argument with the concierge about it... Eventually, after around 10 minutes, the key was found to the room and only then we're we informed it was around 130rmb per hour for the use of the room. I am not generally a 5 star hotel client, and I normally stay in hostels where pool tables are free to use - so I was disappointed that a well equipped gym could be free to use but a snooker table was more than £15 per hour. Not only that, but that we weren't informed until the very last minute; having been waiting for the room to be unlocked for 10 minutes. Breakfast was good, with a fresh range of western and Chinese options. I didn't see any fresh fruit at the time and the fruit juice was not fresh, not I cannot otherwise fault it. The hotel was advertised as a spa hotel, but those facilities are contracted out. As with everything, anything extra is in addition and with large mark up. The bed was the most comfortable I've ever slept on. It's actually better than my own at home, for which I paid a substantial amount! The cleaning service was exceptional; nothing was missed and they were so discreet that I only met one in a corridor once during my stay. I feel I must again praise and single out Vladimir for his incredible friendliness and service. I would trust him with everything and know that he's exceptional at his job. Overall, the stay was very comfortable and enjoyable, but, in future, I will make enquiries as to what is included in the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dean R., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

M M. Solo - 12/01/2018 AccorHotels certified review
« one of the best hotels in Wulingyuan »

excellent; only negative was nonheated lobby and restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael M., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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