Hotel - ibis Santiago Manquehue Norte
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Santiago Manquehue Norte Hotel

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3.5/5 1,314 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • High-speed Internet
    • WIFI in the communal areas
    • Free Wifi
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 216 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Safe deposit box in room
    • Telephone
    • Free Wifi
    • Opening windows
    • Work desk in all rooms
    • Crib on request
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating Based on 8,359 reviews

Our guest reviews for ibis Santiago Manquehue Norte

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,314 reviews
AccorHotels certified review
Mariela Business - 14/02/2018
« Good »

It was good but in the past it was much better. There was a Venezuelan working at reception and he knew very much how to treat guests at the time of arrival and providing good profesional service. This time was also good even though we could notice the staff were new and not very experienced.

AccorHotels certified review
Minoru N. Business - 10/02/2018
« Agradavel »

Estadía agradável, dentro do esperado.

AccorHotels certified review
Rafael O. Business - 08/02/2018
« Fair enough »

For a business travel, and for 4 days only, the hotel is pretty good. My only complain is that there is no minibar or any kind of fridge in the room, what forces you to buy water and other drinks from the bar.

AccorHotels certified review
Cristian C. Business - 05/02/2018
« Satisfecho »

Agradable

AccorHotels certified review
Ana M. R. A. G. V. Couples - 04/02/2018
« To us it was extremely important that we could bring our dog. »

Things were generally ok, but there were some things that caused slight irritation: 1. The shelves in which you put your belongings, e.g. clothes, were not properly cleaned. 2. The restaurant ran out of supplies of different foods that were meant for late arrivals and people who had missed out on the fixed meals. Finally they could not even offer peanuts as snacks! 3. They said that they had run out of pisco (!), but this was not really so. There was pisco in the bar, but of a different brand (more expensive ?) than that they normally used.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ana Maria R., Thank you for taking the time to tell us about your experience at the ibis Santiago Manquehue Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mayra Lopez Trainee gerencial Ibis Santiago Manquehue Norte

AccorHotels certified review
Cristian V. N. Business - 01/02/2018
« SATISFACTORIA »

AGRADABLE

AccorHotels certified review
Jose P. Business - 31/01/2018
« Regular »

Hotel basico

AccorHotels certified review
Volker Business - 29/01/2018
« VP »

very nice athmosphere

AccorHotels certified review
Paco C. Business - 27/01/2018
« Convenient location and service »

I stayed for 4 nights for business and everything was fine

AccorHotels certified review
Alexandra G. Business - 26/01/2018
« PRACTICO »

BREVE

TripAdvisor review
Solo travel - 26/01/2018
« friendly »

I had a nice stay. The staff provided all the requests I've made prior to my arrival. There could be more power outlets including some beside the bed as nowadays we all have many devices that require charging. A mini refrigerator in the bedroom would be handy. There could be more variety of products, especially fruits, at the breakfast buffet. As I have some mobility issues, the location of the hotel was not the ideal due to the many stairs to get to the courtyard where the entrance is located. Most of the reception staff did not greet the clients when entering the reception area, but once approached they were very friendly and helpful .

AccorHotels certified review
Daniel Business - 25/01/2018
« NORMAL »

NI ELOGIOS NI CRITICAS. TODO NEUTRO.

AccorHotels certified review
Anonymous Solo - 25/01/2018
« satisfied »

As I had a mobility limitation, the access to and from the hotel was not the easiest due to the stairs to get to the hotel itself. There could be more variety of products - especially fruits - at breakfast. In the bathroom, it could be provided more towels as the whole floor would get wet due to the curtains.

AccorHotels certified review
Jessica S. Families - 24/01/2018
« This short hotel stay turned a nightmare of a cancelled flight into a dream »

The airline put me and my toddler up for the night in this hotel because of a cancelled flight. It was wonderful to have a nice place to stay and meals provided for us. I had a good interaction with each member of the hotel staff that assisted me. All were helpful and kind. Even one of the cleaning staff who was on my floor that day noticed I was struggling with my luggage cart and helped me push it to my room! The accommodations were simple but clean. They were not sound proof, but nothing that was a problem. I expected more amenities in the bathroom and was disappointed by the lack of USB style outlets in the room. But luckily there were the lobby computers to use for that and the front desk provided me with an adapter for my room so I could charge at least one device. The dinner provided was fine, but I really enjoyed the breakfast buffet selection. Regional bread and hot chocolate made for a good morning. When it was time for me to leave I was in a hurry, but members of the team ensured a swift and painless check out. Thank you for the stay! It will definitely be top of mind for my next stay in Chile.

AccorHotels certified review
Jaime R. M. Solo - 23/01/2018
« satisfecho »

agradable

AccorHotels certified review
Matias Couples - 23/01/2018
« Noisy »

I just stayed 1 night and there were a lot of "fire alarms" (something that wasnt even reall) and some bips or loud sounds with no sence. Fix the sound alert system please. Also, the person of the reception was slow, and took me more than 15 minutes to make the check-in...

AccorHotels certified review
Metamenga N. Friends - 22/01/2018
« Worst customer service »

We booked for two beds and only got one bed, paid the safe amount, no refunds or anything. Cleaning ladies were rude. I will never recommend that hotel. Worst hotel experience thus far.

TripAdvisor review
Family - 20/01/2018
« Good service »

Service quality was better than other Ibis hotels at Santiago. Ibis Manquehue is located withing walking distance from Parque Arauco mall and Manquehue metro station. Easy access to downtown Santiago, but without the crowds or blocked streets. We needed to be early at the airport on our last day, so kitchen personnel were very kind to have breakfast available at 5:30 in the morning.

AccorHotels certified review
Steven H. Business - 17/01/2018
« Very tood »

Hotel staff is excellent. Very attentive. In fact, I checked out early and they had to do a lot work in conjunction with Expedia even after my departure to facilitate a refund which I advised was not "imprescindible" but would be nice since my distributor changed our agenda and we´d have to stay in Concepcion as well. Really nice restaurant, layout and style. Great location. Room was very good. Only thing I can say is that rather than two beds it would be nice to have one bed with an armchair as easier to watch TV. All in all extremely satisfied and will return to the hotel on my next visit to Santiago.

AccorHotels certified review
Moises Business - 16/01/2018
« Very good »

Calm,pleasant , everyone very attentive..

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