Hotel - Mercure Southampton Centre Dolphin Hotel
Mercure Hotel Mercure Hotel

Mercure Southampton Centre Dolphin Hotel

3.5/5 1,884 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 55.00 GBP Non member rate
From 52.25 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • English
    • Spanish
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 99 recently refurbished bedrooms offer guests a range of accommodation options including suites, family rooms and enhanced accessibility.All bedrooms are non-smoking and have complimentary WiFi access, flatscreen TV with satellite channels, hair dryer, iron and board, safe, tea and coffee making facilities and direct dial telephone.

  • 99 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Baby bed
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating 4,376 reviews

Our guest reviews for Mercure Southampton Centre Dolphin Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,884 reviews
Karl Families - 13/02/2019 AccorHotels certified review

Good service, location and value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karl G., Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your stay with us. We look forward to welcoming you back again very soon. Kind Regards, Dan Wilson General Manager

Sue Friends - 10/02/2019 AccorHotels certified review
« Very enjoyable stay »

Stayed for one night following going to a concert in Southampton. Very comfortable, good value and all the staff very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue Y., Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your stay with us. We look forward to welcoming you back again very soon. Kind Regards, Dan Wilson General Manager

Tony B. Families - 10/02/2019 AccorHotels certified review
« Tepid water »

The room we were first put in was cold but we asked to change rooms and the receptionist kindly changed us to another room, which was smaller but warmer so we accepted that. The staff are lovely, breakfast was a little chaotic because the food wasn’t being replenished quick enough but the staff kept their cool when other residents were moaning and the food did taste good. Our one main gripe was the water for the shower and bath, it was tepid at the best, so we couldn’t have a bath because it just wasn’t nice to sit in and even though we turned the dial to maximum heat on the shower it was still not very warm, really unpleasant at this time of year, so didn’t bother to shower, which is totally not us when we’re having another full day in the city! We did report this to reception before checking out and they just said sorry, so disappointed with that response if I’m honest

Pavel D. Business - 09/02/2019 AccorHotels certified review
« Multiple small issues »

1. Dissatisfying that although I am a guest of the hotel, I need to pay for parking. 2. Unlike other Mercury hotels I have been, this hotel did not allow for the company office to pay for the parking through the phone. This puts simple employees, to end up paying for parking and then claim money back from their company, however no one takes in consideration if you actually have money to pay for parking. 3. The heating in the room did not work, therefore I was given an electric heater rather than being offered another room. The electric heater was drying the air too much, making me cough.

Sarndel Business - 09/02/2019 AccorHotels certified review
« Basic »

I think the service was fine and the aminities for the money were acceptable. One thing I would point out is that your work crew doing your improvements are shocking: We stayed in room 223 the bathroom mirror has been set at the wrong height my husband is 6ft2 and could only just see in it. The paint finish is shocking, the door lock is cheap and set wonky, there is paint on the carpet etc I wouldn’t stay in the hotel again because of the quality and finishes of the decor and beds are small there is no luxury or real comfort .

Anonymous Families - 08/02/2019 AccorHotels certified review
« An enjoyable couple of nights in the midst of winter. »

Whilst ideally situated, the Hotel was a bit dated and the rooms were in need of some maintenance particularly bathroom. The staff were excellent throughout our stay. Perhaps slightly better directions to car park could have been given before our arrival.

J.c. Couples - 08/02/2019 AccorHotels certified review
« Great, friendly service, clean & warm »

excellent. very convenient location. Helpful friendly staff.

Breda R. Families - 07/02/2019 AccorHotels certified review
« Staff helpful, mouse in room, no inner locks »

I booked 2 rooms for myself and my daughter. Staff were helpful to deal with. There was a mouse in my daughter's room - 218 Kettle did not work - housekeeping replaced it The inside door locks did not work. I was 1st told this was because it is the hotel's H&S policy re fire and then that the locks don't work. Every hotel I have stayed in for many years has had an inner lock and/or door chain for customers to use to secure their room when sleeping. I was very uncomfortable with the lack of lock given that door cards are often not handed back by customers, staff have easy access to them, and these days the hotel cannot control who can programme them. This is poor re personal safety.

Chris H. Couples - 06/02/2019 AccorHotels certified review
« Re-visited »

Our stay with you was again excellent. We stayed in Room 304, Honeymoon suite, as we had our wedding there last year but didn't really get the full use of the room we had. We decided to come back this year as we were going on a cruise the next day. We will be doing the same again when we embark on our next cruise!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher H., Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your stay with us. We look forward to welcoming you back again very soon. Kind Regards, Dan Wilson General Manager

Jacqui Friends - 06/02/2019 AccorHotels certified review
« could have been much better »

our room was satisfactory, as the bathroom and mattress where good. The rest of the room needed updating. A good bar area, and resturant area. However both severely short staffed. waited over half an hour for coffee in the mornings, and the bar man was constantly having to go away from the bar for stock . Each morning there was no juice , so had to ask for the optics to be refilled. It was a busy weekend . Whoever is resposible for staff rotas , needs to improve as this is not satisfactory. Especially when you've travelled 5hours to get there. I would return , however only if i knew everything was updated and implimented.

Julie K. Couples - 05/02/2019 AccorHotels certified review
« Great location, but didn't get good night's sleep. »

Our room was no 109, located to the side of the hotel and above the main entrance. We found it difficult to fall asleep with the noise below our window as this was the area used by residents and guests from a wedding reception to stand talking whilst they smoked. Waitress staff at breakfast were very polite but struggled with the amount of residents using the restaurant. Breakfast items ran out and there was a delay of 10 minutes whilst I waited for them to be replenished which meant my partner had already finished his breakfast by the time I sat down with mine. Very disappointing.

Sheila Couples - 05/02/2019 AccorHotels certified review
« Welcoming staff, but hotel needs updating »

Staff were lovely and helpful. Breakfast was good. Bedroom was a decent size and pleasant, but the bathroom was awful. Window falling off its hinges, a very shabby bath, basin which did not drain well, and toilet filled almost to the top when flushed. Needed total renovation.

Neil T. Families - 04/02/2019 AccorHotels certified review
« Central location and friendly atmosphere »

Another excellent stay. Everyone at this hotel makes you feel welcome. Comfortable room,good breakfast,easy parking.

Katie Business - 04/02/2019 AccorHotels certified review
« great stay »

best nights' sleep I've had in a long time!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kirsty B., Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your stay with us. We look forward to welcoming you back again very soon. Kind Regards, Dan Wilson General Manager

Maggie Couples - 04/02/2019 AccorHotels certified review
« Staff really friendly and helpful, but the room could have been better »

I booked originally for 1 night only, but on the way to Southampton we heard that the event we had the following night was postponed so decided to stay a 2nd night. I was asked if I had any requirements and asked for a quiet room if possible. We ended up in a disabled room close to the front doors. It may have been the only room as we had only originally booked for the 1 night, but the room was really noisy. The room need triple glazing along with AC to make the experience enjoyable. We found all the staff extremely helpful and friendly. On leaving we noticed that the diesel cap on our car was open, but no fuel was taken. You may wish to check your CCTV as we noticed another car had the same.

Alexis Friends - 04/02/2019 AccorHotels certified review
« Very satisfied »

I was very satisfied overall with my stay. The only drawback was that there was a pigeon's nest close to my bedroom window which made it a bit noisy at night. Luckily I had brought my earplugs so I was able to get a good night sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexis M., Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your stay with us. We look forward to welcoming you back again very soon. Kind Regards, Dan Wilson General Manager

Brian B. Couples - 04/02/2019 AccorHotels certified review
« Nice place, great staff »

Was enjoyable

John Business - 03/02/2019 AccorHotels certified review
« Great Stay »

Fab breakfast and dinner. Bar drinks good and reasonably priced

Anonymous Couples - 03/02/2019 AccorHotels certified review
« Disappointing »

An overnight stop after being on the Isle of Wight for a week, we booked the Mercure Hotel for its central location in Southampton. Parking is an advantage. Although the Receptionist was super friendly and helpful we found the breakfast waitress (the next morning) quite unfriendly. The Eggs Benedict were certainly tasty but not worth £9.95. Our room was clean and the bed comfy. The extractor fan in the bathroom didn't work. The blue basin although pretty is'nt very functional. Water from the tap splashes over the side and runs onto the bathroom floor.

David W. Business - 03/02/2019 AccorHotels certified review
« Lovely hotel in a good location »

I found the hotel to be lovely, with very helpful and accommodating staff. The location was ideal for the quay and the city centre.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 55.00 GBP Non member rate
From 52.25 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates