Mercure Southampton Centre Dolphin Hotel 4 stars

TripAdvisor rating 3.5/5 2,026 reviews
Mercure Southampton Centre Dolphin Hotel
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Hotel extras

  • Grade II listed building with original features

  • Two dedicated meeting rooms accommodating 120 guests

  • Stunning architectural features throughout

  • Central location, ten minutes from shops & cruise terminals

  • Nearby to Southampton train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Southampton Centre Dolphin Hotel

34 - 35 High Street
Southampton
SO14 2HN
southampton
united kingdom

Tel: +442380386460

Fax: (+44)2380/386470

Contact email

Check-in from 14h00

Check out up to 12h00

  • CITY LINK BUS :   FREE BUS SOUTHAMPTON STA

  • SOUTHAMPTON COACH STATION :  

  • By plane

    SOUTHAMPTON AIRPORT At 5km / 3.11 miles

  • By boat

    FERRY TERMINAL At 0.5km / 0.31 miles

  • By train

    SOUTHAMPTON CENTRAL At 0.5km / 0.31 miles

GPS :50.900261, -1.403921

Our accommodations

The hotel's 99 recently refurbished bedrooms offer guests a range of accommodation options including suites, family rooms and enhanced accessibility. All bedrooms are non-smoking and have complimentary WiFi access, flatscreen TV with satellite channels, hair dryer, iron and board, safe, tea and coffee making facilities and direct dial telephone.

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Business Desk
  • Iron

Standard Room with Two Single Beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Business Desk
  • Iron

Standard Room with 1 double bed and sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron

Privilege Room with 1 Double Bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Business Desk
  • Nespresso machine
  • Bathroom products
  • Iron

Our restaurants and bars

SIGNATURE

Type of cuisine: International

Signature has a contemporary design and feel. The menu will offer a range of dishes to cater for all, using fresh locally sourced ingredients. Breakfast served 6.30 - 9.30 Monday - Friday and 7.30 - 10.30 Saturday, Sundays and Bank Holidays

Lunch

11:00 - 18:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OAK BAR

Photo non contractuelle / Strictly non binding

Modern design serving a wide range of drinks the perfect place to relax and unwind. Lounge menu available every day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 120

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Southampton Centre Dolphin Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

5,056 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,026 reviews

Service good

TripAdvisor rating 3.5/5

hilarylynham Family - 10/09/2019 TripAdvisor review

Very good value but there was no hot water for a shower on the first night. It was only available the next day. Breakfast was enjoyable with good service. We would stay there again. We were impressed with the facilities for our Hearing Dog.

Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your stay with us. I can only apologise for you not having hot water on the first night, I can ensure you this was looked into and fixed. We look forward to welcoming you back again soon. Kind Regards Lauren Sutton, Hotel Manager

Historically appealing, experientially disappointing.

Customer review rating 3.9/5

Wayne B. Couples - 09/09/2019 AccorHotels review

Staff were friendly on arrival. Quaint historical room, understandably small. Carpet was soiled and rippled up in waves, perhaps as a nod to the seafaring town! There was no wifi, no information in the room. Bathroom had nowhere to put a toothbrush, let alone a shave kit or hang a hand towel. Understood the wait for hot water, but taps were dodgy and the “hot” water never really arrived and the temperature in the shower was very unstable. Nowhere to open cases, luckily this was not an issue as it was our last night. Very noisy as the path was a well used cobble thoroughfare, and as it was very stuffy with no window that opened, this meant resting in our room with the door jammed open with a suitcase. Preferring not to sleep with a fan made for a hot and stuffy night as no window could be opened. The bed was lumpy and uncomfortable and quite small, possibly due to the size of the room, which is understandable. The noise stopped at night, however it was not easy to sleep due to the light in the passageway that could not be blocked out. This was quite disturbing for a nights rest before a very long flight. It did however aid in waking very early next morning. On check out, we were told we still owed money for the room. The room had been paid in full using cash and membership points several months prior to our visit. We explained that no, this was not the case, and that on checkin we were informed that there was no further charge. The gentleman on the desk insisted that we owed money and this was causing some distress, particularly after a rather ordinary night’s sleep. Finally a second member of staff came into the discussion. I mentioned that we had a print out of the account in nil balance, this had been disposed of once we had acquired our room. We were asked to produce this, so I returned down the passageway, unlocked our room and retrieved this from the bin. At last, validated as not highwaymen at large at all but rather, honest travellers, and loyal members of the Accor group. Charming and interesting history, great it is preserved, sadly a very disappointing experience when we had chosen a Mercure to ensure a comfortable final night in the UK

Dear Wayne B., Thank you for taking the time to tell us about your experience at the Mercure Southampton Centre Dolphin Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Lauren Sutton, Hotel Manager

Central hotel with cruise parking

Customer review rating 3.9/5

Brian L. Couples - 08/09/2019 AccorHotels review

Stayed one night pre cruise and found the hotel ideal. Close to shops, pubs and restaurants . We were upgraded to a large room (201) and it was nice, clean and peaceful with tv and tea making facilities. The only downside is a lack of hot water to the shower but I am sure that could be easily remedied. Breakfast was filling and transfers to the cruise terminal on time. Our car was parked in the same place I left it and not moved off site which was pleasant to find on our return. Would stay again if staying or cruising in/from Southampton .

Dear Brian L., Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your stay with us. We look forward to welcoming you back again soon. Kind Regards Lauren Sutton, Hotel Manager

Great stay

Customer review rating 3.9/5

Veevee Couples - 08/09/2019 AccorHotels review

Excellent stay as always, there was a problem with my booking which Lauren dealt with brilliantly, breakfast was good - lots of choice, room was comfortable and clean

Dear Valerie R., Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your stay with us. We look forward to welcoming you back again soon. Kind Regards Lauren Sutton, Hotel Manager

Pre cruise stay and park

Customer review rating 3.9/5

Paul R. Couples - 08/09/2019 AccorHotels review

Overall very good ,lovely large room, staff very good,have stayed here before and would stay again. However I felt the parking cost expensive in relation to previous visit.

Dear Paul R., Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your stay with us. I can see you have booked to stay on one of our park and cruise packages. The prices for these do vary dependent on time of year, how many cruises there are and how many nights car parking is requested. We look forward to welcoming you back again soon. Kind Regards Lauren Sutton, Hotel Manager

Daniel B.

Customer review rating 3.9/5

Daniel B. Solo - 08/09/2019 AccorHotels review

Disappointing for the money it cost me

Dear Dan B., Thank you for taking the time to tell us about your experience at the Mercure Southampton Centre Dolphin Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are in the process of refurbishing a number of our bedrooms and bathrooms so I do hope that we have the opportunity in welcoming you back again in the near future. Kind regards, Lauren Sutton, Hotel Manager

Satisfactory

Customer review rating 3.9/5

Sandy P. Families - 08/09/2019 AccorHotels review

Central, not too far from cruise terminal. Rooms adequate, very dated and dusty on paintwork. Breakfast okay, plenty of choice.

Dear Sandra P., Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your overall stay with us. We are in the process of refurbishing a number of our bedrooms and bathrooms so I do hope that we have the opportunity in welcoming you back again in the near future. Kind Regards Lauren Sutton, Hotel Manager

Convenience of location

Customer review rating 3.9/5

Doreen C. Couples - 07/09/2019 AccorHotels review

After a Hospital visit we wanted somewhere to stay that was central, to see Southampton instead of travelling home in rush hour. My husband had investigated the car park before leaving home, but even so it was difficult to find. It was only on the last evening that I read the board and found that you had an information booth, having this pointed out when we checked in would have been helpful. Room clean and comfortable, Restaurant food and service good.

Dear Garry C., Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your overall stay with us. I note your comment about the information booth, thank you for this feedback. We hope to welcome you back again soon. Kind Regards Lauren Sutton, Hotel Manager

Not up to scratch for for top hotel

Customer review rating 3.9/5

Peter W. Couples - 06/09/2019 AccorHotels review

Three problems which I would not have expected in a hotel of this standard. (1) On first night hot water did not work, due to 'boiler problem'; not fully fixed until next day. (2) Fridge in room did not work and had flickering light when opened. (3) Outside the hotel, I spotted a spiked pigeon deterrent hanging loose off a drainage pipe, over the main walkway used by guests, which had not been noted previously by staff. Not easy to fix, but a further 'feature' of our stay was singularly creaky floorboards in the outside corridor, which ran immediately behind our bedhead; that is, the offending floorboards were literally only inches from our pillows. Unfortunately this was also the main route for several rooms to get to/from the lift. Some noise in an old building might be expected, but this really should have been addressed by the maintenance department. To their credit, your staff were sympathetic, but they should not have had to deal with such issues in the first place.

Dear Peter W., Thank you for taking the time to tell us about your experience at the Mercure Southampton Centre Dolphin Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lauren Sutton, Hotel Manager

Heaving heavy cases up and down stairs would discourage us from returning

Customer review rating 3.9/5

H M. Couples - 06/09/2019 AccorHotels review

Room was ok (123) but lots of stairs to get there from lift. Not easy with 2, 23kg cases and other bags.

Dear Hugh M., Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your overall stay with us. At Mercure, we strive to provide a superior service experience for every customer which includes assistance with luggage upon arrival or departure and I apologise this was not offered to you. We hope to welcome you back again soon. Kind Regards Lauren Sutton, Hotel Manager

A great stay at the Dolphin

Customer review rating 3.9/5

Anthony B. Couples - 04/09/2019 AccorHotels review

It was excellent, the hotel is great and the location perfect. The staff very friendly and always helpful. The food and bar areas were fantastic

Dear Anthony B., Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your stay with us. We look forward to welcoming you back again soon. Kind Regards Lauren Sutton, Hotel Manager

Great service, central to everything

Customer review rating 3.9/5

Jane C. Couples - 04/09/2019 AccorHotels review

Pleasant and friendly staff, beautifully clean would definitely come again

Dear Jane C., Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your stay with us. We look forward to welcoming you back again soon. Kind Regards Lauren Sutton, Hotel Manager
Customer review rating 3.9/5

Richard K. Couples - 04/09/2019 AccorHotels review

Very friendly and professional customer service.

Dear Richard K., Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your stay with us. We look forward to welcoming you back again soon. Kind Regards Lauren Sutton, Hotel Manager

great stopover for cruise holiday

Customer review rating 3.9/5

Paul C. Couples - 03/09/2019 AccorHotels review

very friendly,great rooms and breakfast,great value for money

Dear Paul C., Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your stay with us. We look forward to welcoming you back again soon. Kind Regards Lauren Sutton, Hotel Manager

One night stay perfection

Customer review rating 3.9/5

Mr A. M. K. Couples - 03/09/2019 AccorHotels review

Perfect 47th wedding anniversary. Fantastic service, upgraded and totally happy with everything and everyone, will be back.

Dear Graham K., Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your stay with us. We look forward to welcoming you back again soon. Kind Regards Lauren Sutton, Hotel Manager

Great staff and location

Customer review rating 3.9/5

Angelika H. Families - 02/09/2019 AccorHotels review

My daughter and I stayed at The Dolphin for one night prior to goibg on a cruise. The RECEPTION Staff were very friendly and helpful, staff even took our luggage to our room while we moved the car to the car park. The room itself was ok but nothing special - only sheets on the beds and the (fairly crumpled looking) duvets in a heap on the floor of the wardrobe. As it was on the top floor it was also very warm and we had to keep.the fan on to stay relatively cool. On the plus side the hotel is in the perfect location for walking to West Quays Shopping Centre and an easy drive to the Cruise Terminal Car Park.

Dear Angelika H., Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your stay with us. Due to our historic heritage, we have had some difficulty in the installation of air-conditioning into our bedrooms. We have introduced various standards to help minimise the impact that this has on our guests experience. We look forward to welcoming you back again soon. Kind Regards Lauren Sutton, Hotel Manager

Very good

Customer review rating 3.9/5

Stephen Couples - 02/09/2019 AccorHotels review

Was very happy

Dear Stephen M., Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your stay with us. We look forward to welcoming you back again soon. Kind Regards Lauren Sutton, Hotel Manager

Fine -- except for the midnight fire alarm!

Customer review rating 3.9/5

Nicholas A. D. L. -. U. Couples - 02/09/2019 AccorHotels review

Staff were very kind and helpful. Breakfast first morning was a madhouse. All in all -- a good choice

Dear Nicholas L., Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your overall stay with us. I take your points about breakfast on board and will look into this. We look forward to welcoming you back again soon. Kind Regards Lauren Sutton, Hotel Manager

A good hotel, excellently located

Customer review rating 3.9/5

Calvados Couples - 02/09/2019 AccorHotels review

It was a single night before a cruise. It was excellent in every way.

Dear Jeffrey T., Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your stay with us. We look forward to welcoming you back again soon. Kind Regards Lauren Sutton, Hotel Manager

very helpful

Customer review rating 3.9/5

Leslie Couples - 01/09/2019 AccorHotels review

as above

Dear Leslie H., Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your stay with us. We look forward to welcoming you back again soon. Kind Regards Lauren Sutton, Hotel Manager
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