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Mercure Hotel Mercure Hotel

Mercure Southampton Centre Dolphin Hotel

3.5/5 1,735 reviews
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26 photos
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
+ 14 Services
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Mercure Southampton Centre Dolphin Hotel

Mid-scale hotel for business trips or leisure

The Mercure Southampton Centre Dolphin is a 4 Star hotel that has stood in the heart of the city for over 500 years. Perfectly located near the main port it provides a great base to stay before and after your cruise or trip to the Isle of Wight. Within walking distance of Southampton's main shopping areas, historic harbour, Sea City museum, parks and city walls. Hampshire's top attractions including Beaulieu, the New Forest, Paultons Park and Marwell Wildlife Park are only a short drive away.

Mercure Southampton Centre Hotel is a Grade II listed building located in the heart of the city. Having recently completed a £4 million redevelopment programme, it is the perfect choice for business or pleasure.

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Hotel extras
  • Situated right in the heart of the City with easy access to all tourist attractions and docks.
  • Hotel bar and One Rosette Signature restaurant serving international cuisine.
  • Grade 2 listed historic building with a fascinating history.
  • Complimentary high speed WIFI offered throughout the hotel.
  • Own onsite car park accommodating up to 80 vehicles.
This hotel is Planet 21 Silver
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • English
    • Spanish
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

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Mercure Southampton Centre Dolphin Hotel

34 - 35 High Street
Southampton
SO14 2HN
SOUTHAMPTON
UNITED KINGDOM

Tel: (+44)2380/386460
Fax: (+44)2380/386470
Check-in from 14h00
Check out up to 12h00
Access and transport
  • CITY LINK BUS : FREE BUS, SOUTHAMPTON STA
  • SOUTHAMPTON COACH STATION : 
  • SOUTHAMPTON AIRPORT At 5km / 3.11 miles
  • FERRY TERMINAL At 0.5km / 0.31 miles
  • SOUTHAMPTON CENTRAL At 0.5km / 0.31 miles

GPS : 50.900261, -1.403921

Our rooms

The hotel's 99 recently refurbished bedrooms offer guests a range of accommodation options including suites, family rooms and enhanced accessibility.All bedrooms are non-smoking and have complimentary WiFi access, flatscreen TV with satellite channels, hair dryer, iron and board, safe, tea and coffee making facilities and direct dial telephone.

4 photos
Standard Room with 1 double bed

Standard Room with 1 double bed

Modern design, offering guests the very best in accommodation. All bedrooms offer en suite bathroom, LCD television, direct dial telephone, hair dryer, iron and ironing board, safe, controlable heating

Standard Room with Two Single Beds

Standard Room with Two Single Beds

All bedrooms are en suite, with LCD televisions, direct dial telephone, hair dryer, iron and ironing board, safe, controllable heating.

Standard Room with 1 double bed and sofa

Standard Room with 1 double bed and sofa

All bedrooms are en suite, with LCD televisions, direct dial telephone, hair dryer, iron and ironing board, safe, controlable heating

Privilege Room with 1 Double Bed

Privilege Room with 1 Double Bed

Double Bed, Mini Fridge, Nespresso Machine, bathrobe, slippers, upgraded toiletries, complimentary water, free unlimited WIFI, iron & ironing board, LCD television, safe, tea/coffee facilities, newspaper.

  • 99 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
Room Bathroom Security Room service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Baby bed
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

SIGNATUREType of cuisine: International

SIGNATURE Restaurant
Photo non contractuelle / Strictly non binding
Lunch
11:00 - 18:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
18:30 - 21:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

SIGNATUREType of cuisine: International

Signature has a contemporary design and feel. The menu will offer a range of dishes to cater for all, using fresh locally sourced ingredients. Breakfast served 6.30 - 9.30 Monday - Friday and 7.30 - 10.30 Saturday, Sundays and Bank Holidays

Find out more and book

OAK BAR

OAK BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

OAK BAR

Modern design serving a wide range of drinks the perfect place to relax and unwind. Lounge menu available every day.

See all our restaurants and bars

Your meetings and events

Mercure Southampton Centre Dolphin Hotel Meeting Room

Our meeting rooms

  • Number of meeting rooms: 2
  • Maximum size: 120 m²
  • Maximum capacity: 120
  • Maximum banquet capacity: 100
Find out more
3.8/5 AccorHotels Rating 3,778 reviews

Our guest reviews for Mercure Southampton Centre Dolphin Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,735 reviews
Ashley M. Business - 14/08/2018 AccorHotels certified review
« Represents good value for money »

I always enjoy staying with you, this booking was no different. Met by friendly and approachable staff throughout, rooms are of a good standard and ambience throughout is great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashley M., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Dan Wilson General Manager

Anonymous Couples - 14/08/2018 AccorHotels certified review
« Excellent stay and park packagey »

Met our requirements in every respect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert J., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Dan Wilson General Manager

Alasdair C. Solo - 14/08/2018 AccorHotels certified review
« Great Stay »

Have stayed here several times before embarking on a cruise as was this stay, and have never had a bad experience. The Hotel is lovely with lots of old world character and the staff friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alasdair C., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Dan Wilson General Manager

Angela E. Friends - 14/08/2018 AccorHotels certified review
« Room amazing, staff amazing »

We stayed in the Azura room which made my day as I was down to visit my daughter who is on the Azura ship working. Room was nice and big and the staff very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela E., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Dan Wilson General Manager

Dunks12 Families - 14/08/2018 AccorHotels certified review
« Part of our holiday now »

We originally booked a privilege room but on arrival we were given a family room. Luckily a privilege room was available so we could change. Other than that our stay was, as always excellent and has become an integral part of our holiday when cruising.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen J., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Dan Wilson General Manager

Christine Couples - 13/08/2018 AccorHotels certified review
« We used the cruise and stay package and were very happy with our overnight stay also the car parking facility.. »

We were allocated a room in one of the cottages which we found really convenient and comfortable. The staff were very friendly and welcoming. The cooked breakfast was really nice before leaving for our cruise. We hope to return for a future cruise stay. Thankyou.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine P., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Dan Wilson General Manager

Datin F. I. M. Families - 13/08/2018 AccorHotels certified review

We requested for Superior Rooms but they were upstairs with no lift access though we were assured when we presented ourselves at Reception at 8.00 am, everything was in order. We could only check in at 2.30 pmWe had to downgrade to a standard room, as a result. Poor communication .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francisca M., Thank you for taking the time to tell us about your experience at the Mercure Southampton Centre Dolphin Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will ensure that our communication at reception is reviewed, to prevent similar occurances and I am sorry that this had impacted on your stay. Kind Regards, Dan WIlson General Manager

Awl Business - 12/08/2018 AccorHotels certified review
« Room small , noisy and like an oven »

I get this is a historic hotel but it’s unacceptable to have rooms with no air con. What’s worse is that I couldn’t keep the window open with any security as it opened fully so someone could climb

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alistair L., Thank you for taking the time to tell us about your experience at the Mercure Southampton Centre Dolphin Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have a wonderful building here at the Dolphin, with over 600 years of history - and this is always well received but unfortunately, we have certain restrictions with air-conditioning, and this has been hindered by the wonderful, unusual summer we have experienced this year. We are in the process of reviewing, in readiness for Summer 2019. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Dan Wilson General Manager

Aland Couples - 12/08/2018 AccorHotels certified review
« Loved the unusual layout »

We had an accessible room and it was good to have a high toilet makes life so much easier, not all hotels have the correct toilet some have just the standard low toilet. The room was spacious, well laid out , clean and very comfortable. The staff were all very friendly and helpful making our stay enjoyable. Great location for the docks only 5 minutes so is great for a pre cruise stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan D., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Dan Wilson General Manager

Couples - 12/08/2018 TripAdvisor review
« Unusual layout »

Our room was spacious, clean and comfortable.The room was well laid out and easy to get around especially for an accessible room. The toilet was a good height making to easier to use which is unusual as a lot of hotels use standard low toilets in these rooms. Hotel is only 5 minutes from the cruise terminals so great for a pre cruise stay.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to share your experiences with us, and I am really pleased that you had an enjoyable stay. I look forward to welcoming you back in the very near future. Kind Regards, Dan Wilson General Manager

Anonymous Friends - 11/08/2018 AccorHotels certified review
« Nice, convenient location for a cruise »

Room air cond. is definetivly missing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jorge M., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Dan Wilson General Manager

Helen Couples - 10/08/2018 AccorHotels certified review
« Dissatisfied, dismal. »

The bathroom was like an oven, which heated up the bedroom. The breakfast was average and the parking despite charging a fee is not guaranteed. The property needs maintenance and revamping the decor, carpet in breakfast room is frayed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen P., Thank you for taking the time to tell us about your experience at the Mercure Southampton Centre Dolphin Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are in the process of refurbishing variouds areas of the hotel, and hope that you will be able to visit again soon, to be able to experience these. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Dan Wilson General Manager

Roberta W. Couples - 10/08/2018 AccorHotels certified review
« Mrs »

Location was excellent. Bed was comfortable, room was spacious but needed upgrade of carpet and furniture. Very limited wardrobe space. Sash windows all need replaced as they rattled all the time and stopped sleep. The lights weren't very efficient. The reception also needed upgrading. Staff were all friendly and helpful. Breakfast was adequate and there was a choice if you asked. Dinner on the couple of occasions was very nice. The hotel bar tended to close around 10.30!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clive W., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. We are in the process of refurbishing various areas of the hotel, and note that some areas are in need of this. I do hope that we have the opportunity in welcoming you back in the future, and would ask you contact me directly. Kind Regards, Dan Wilson General Manager

Dave Business - 09/08/2018 AccorHotels certified review
« adequate »

Bar closed too early but otherwise it was adequate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David L., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. I am pleased that you enjoyed your overall stay. You are absolutely correct about the bar, and I am extremely frustrated that this has happened. I have recently taken over the Dolphin, so rest assured, these practices will change. I hope I have the opportunity in welcoming you back very soon. Kind Regards Dan Wilson General Manager

Catherine M. J. Couples - 09/08/2018 AccorHotels certified review
« Central location »

Overall very positive. Room was small (was a double) but adequate and clean. Breakfast good. Reception staff on arrival excellent. Downside / parking is difficult to find if you are unsure of the area

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine J., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Dan Wilson General Manager

Simon Couples - 08/08/2018 AccorHotels certified review
« Awful »

Hotel is very old & shabby - needs a massive update. No air con in 28 degree heat is more than unpleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon T., Thank you for taking the time to tell us about your experience at the Mercure Southampton Centre Dolphin Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have a wonderful building here at the Dolphin, with over 600 years of history - and this is always well received but unfortunately, we have certain restrictions with air-conditioning, and this has been hindered by the wonderful, unusual summer we have experienced this year. We are in the process of reviewing, in readiness for Summer 2019. We are also in the process of updating some of bedrooms and bathrooms. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Dan Wilson General Manager

Mark D. Couples - 08/08/2018 AccorHotels certified review
« Loved our room, Aurora »

Had a lovely stay, only criticism would be the option to have salt, pepper and HP sauce with breakfast delivered to room, no jam with toast!!! Sounds silly but can make or break a lovely cooked breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark D., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Dan Wilson General Manager

Kenneth P. [. Couples - 08/08/2018 AccorHotels certified review
« Lovely place to stay »

We thoroughly enjoyed our one night pre-cruise stay at the Dolphin. Being disabled I appreciated the handiness of the bedroom to the entrance. The staff all were very friendly & helpful & the hotel is in a very central position with the airport bus stop being directly opposite, which also calls at the Central railway station. In all a memorable stay & our thanks to all involved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kenneth P., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Dan Wilson General Manager

Andrew E. Couples - 07/08/2018 AccorHotels certified review
« The worst Accor experience I've ever had. »

Every single thing was terrible. Highlights include waiting far too long, poor quality of room, disorganised breakfast. One of the worst Accor experiences, perhaps hotel experiences I've had in years.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew E., Thank you for taking the time to tell us about your experience at the Mercure Southampton Centre Dolphin Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Dan Wilson General Manager

Angela M. Families - 07/08/2018 AccorHotels certified review
« Great »

Room ideal as we had two large cases. Easy access and very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela m., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Dan Wilson General Manager

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