Hotel - Mercure Southampton Centre Dolphin Hotel
Mercure Hotel Mercure Hotel

Mercure Southampton Centre Dolphin Hotel

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3.5/5 1,663 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 2 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

The hotel's 99 recently refurbished bedrooms offer guests a range of accommodation options including suites, family rooms and enhanced accessibility.All bedrooms are non-smoking and have complimentary WiFi access, flatscreen TV with satellite channels, hair dryer, iron and board, safe, tea and coffee making facilities and direct dial telephone.

  • 99 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Crib on request
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating Based on 3,386 reviews

Our guest reviews for Mercure Southampton Centre Dolphin Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,663 reviews
AccorHotels certified review
Alex C. Couples - 15/04/2018
« Comfortable and homly with adequate facilities for our stay »

Attentive front desk staff promptly and professionally attended to any request or inquiry. The room was well appointed with an exceptionaly good shower. On a negative note the carpet had not been throughly cleaned on our arrival with dust and lint present, this was attended to on our request.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex C., We very much appreciate your positive comments regarding your stay at the Mercure Southampton Centre Dolphin. I was delighted to read that you found our Front Desk team to be professional. I apologise that you had an issue in you room upon arrival and I’m glad that it was resolved. It’s important to us receive feedback and I will share your comments with the rest of our team, as I’m sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back to the hotel upon your next visit to Southampton. Sincerely, Stephanie Guest Relations Manager

AccorHotels certified review
Patrick D. Couples - 15/04/2018
« Excellent way to stay and park your car for a cruise »

It was very good .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles D., We very much appreciate your positive comments regarding your stay at the Mercure Southampton Centre Dolphin. I was delighted to read that you like our park and cruise programme. It’s important to us receive feedback and I will share your comments with the rest of our team, as I’m sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we looking forward to seeing you before your next cruise from Southampton. Sincerely, Stephanie Guest Relations Manager

AccorHotels certified review
Lynette Couples - 15/04/2018
« Good hotel that is well located »

After an initial issue with our room, staff rectified the problem and went out of their way to ensure we had great stay for the remainder of our time. Great service and ended up being a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynette Ann T., We very much appreciate your positive review regarding your stay at the Mercure Southampton Centre Dolphin. I was delighted to read that overall you had an enjoyable stay and that you received great service. I apologise that you had an issue with your first room and I’m glad that the team were able to resolve the situation. It’s important to us receive feedback and I will share your comments with the rest of our team, as I’m sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back to the hotel upon your next visit to Southampton. Sincerely, Stephanie Guest Relations Manager

AccorHotels certified review
Paul Couples - 15/04/2018
« Mr Paul M. »

One night stay in Southampton. Comfy bed but very dated room which needs a bit of updating. Noise at night not the best. Lots of noise from street and people walking by bedroom window.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul M., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin. I was delighted to read that you found the bed to be comfortable. I apologise that you were disturbed during your stay. I hope that you do return to the Mercure Dolphin Hotel to experience one of our other rooms in our historic hotel. It’s important to us receive feedback and I will share your comments with the rest of our team, as I’m sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back to the hotel upon your next visit to Southampton. Sincerely, Stephanie Guest Relations Manager

AccorHotels certified review
Andrew F. Business - 15/04/2018
« Good central hotel »

Room 35 bit small for two people (one wardrobe no drawers) but ok / the tap problem was sorted straight away staff brill Breakfast really good and they had veggie sausages

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew F., We very much appreciate your positive review regarding your stay at the Mercure Southampton Centre Dolphin. I was delighted to read that you found the staff to be brilliant and that you enjoyed breakfast. Hopefully next time you stay you can experience on of our other room available in our historic hotel. It is always a pleasure to receive positive feedback and I will share your review with our team, as I’m sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back to the hotel upon your next visit to Southampton. Sincerely, Stephanie Guest Relations Manager

AccorHotels certified review
Reece Couples - 14/04/2018
« Great location and hotel »

Very pleasant and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Reece B., We very much appreciate your positive review regarding your stay at the Mercure Southampton Centre Dolphin. I was delighted to read that you enjoyed our central location and found the staff to be pleasant and friendly. It is always a pleasure to receive positive feedback and I will share your review with our team, as I’m sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back to the hotel upon your next visit to Southampton. Sincerely, Stephanie Guest Relations Manager

AccorHotels certified review
Marion B. Families - 14/04/2018
« Mrs Marion B. »

Our experience was extremely pleasurable. The welcome from the young lady on reception to all other staff we encountered was enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marion B., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin. I was delighted to read that you and your family had a wonderful stay with us. It’s important to us receive feedback and I will share your comments with the rest of our team, as I’m sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back to the hotel upon your next trip to Southampton. Sincerely, Stephanie Guest Relations Manager

AccorHotels certified review
Derek M. Families - 14/04/2018
« Mr Derek m. »

Rooms very comfortable. Rooms a little dated and bathrooms need a refurb. Reception was very good. One of the girls was just a little nervous. Breakfast great choices and staff very attentive. Just a little pricey.

AccorHotels certified review
Anonymous Solo - 14/04/2018
« It’s ok for a short stay »

The hotel it’s a bit old but it’s on a very good location. Alright for a very short stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Napaporn L., We very much appreciate your review regarding your stay at the Mercure Southampton Centre Dolphin. I was delighted to read that you enjoyed our central location. It is always a pleasure to receive positive feedback and I will share your review with our team, as I’m sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back to the hotel upon your next visit to Southampton. Sincerely, Stephanie Guest Relations Manager

AccorHotels certified review
The M. Business - 12/04/2018
« needs a refurbishment »

was ok - rooms dated, smelly and not very modern

AccorHotels certified review
Janet K. Couples - 10/04/2018
« A wonderful old hotel with an excellent atmosphere and all the staff were friendly and helpful »

As above

AccorHotels certified review
D J. J. Couples - 10/04/2018
« Just not up too it »

Parking full of pot holes, rooms tired, food dreadful. Asked reception to post Easter cards as we were going to the port, not posted promptly and arrived very late.

AccorHotels certified review
Anonymous Couples - 09/04/2018
« A good pleasant experience. »

Good stay, very helpful and pleasant staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrica H., We very much appreciate your positive review regarding your stay at the Mercure Southampton Centre Dolphin. It is always a pleasure to receive positive feedback and I will share your review with our team, as I’m sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back to the hotel upon your next visit to Southampton. Sincerely, Stephanie Guest Relations Manager

AccorHotels certified review
Anonymous Couples - 09/04/2018
« Great location and great service »

We stayed for one night and were kindly upgraded to a privilege room as Gold members of the ACCOR hotel loyalty program. The room was very clean and spacious and very quiet. The service at the bar, breakfast and desk was very friendly and caring. We will back for the boat show in September. Thank you

AccorHotels certified review
England L. F. 3. Solo - 09/04/2018
« Convenient location with friendly staff »

Self parking behind hotel for £5 per day, quick and easy check in with friendly welcome. Nice room good size, clean. It was convenient if you don't mind 20 min walk through town to St Mary's Stadium. Places to eat all around and very close to shops & Ferry ports only a short walk away. Enjoyed my visit would certainly stay again.

AccorHotels certified review
T C. Couples - 09/04/2018
« Excellent stay »

Lovely stay over the Easter weekend. Fabulous room with Nespresso machine & complimentary soft drinks & newspapers. Great breakfast in the morning. Friendly staff and very comfortable stay.

AccorHotels certified review
H. Families - 08/04/2018
« idea for show in Southampton »

Stayed with our Grandchildren, apart from some very noisy guests, a very pleasant stay.

AccorHotels certified review
H G. Friends - 08/04/2018
« Great stay, excellent service »

Check I was fast and simple. Room really nice and bed comfy. Service in restaurant for evening meal and breakfast was excellent. We stayed on the “cruise package” which was perfect for our needs. Highly recommended and will use again. ( this was the second time using this hotel) brilliant!

AccorHotels certified review
Anonymous Couples - 08/04/2018
« not great »

We had a few problems. The room was not near the hotel facilities and noisy as could hear doors being slammed .The water pressure was not great for the shower and was luke warm.We did not use our drink voucher because the night porter did not let us.He was not very helpful.We was trying to save him a walk as could of ordered drinks for room service as this was 24 hours.Very poor response saying the bar was shut.Wifi was not great why have so many different passwords on paper when you are trying to be eco friendly?.

AccorHotels certified review
Kenneth C. Couples - 07/04/2018
« Very convenient and central »

It suited our requirements. It was not the first time that we had stayed at your hotel, we exspected a room of the same standard. On our two previous stays we booked TWO nights but on this occasion it was just one night and the room was not as good.

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