Mercure Southampton Centre Dolphin Hotel 4 stars

Very shabby hotel .threadbare carpets.worn out bedrooms.none existent disabled accomadation.no access to walk in shower no grabb rails. When booking a well deserved break the whole experience was disappointing,.we wrote to the manager and from her responce we think she do well in government whitewashing the issues raised.will not be going there again.michael Hampton Worcestershire.

A very pleasant stay, and we were upgraded for free to one of your Privilege Suites which was a lovely surprise when we arrived. The room was amazing and we felt very privileged to be sleeping in there. We have recommended you to family and friends because of your expert welcoming service you deliver from the time of arriving to leaving. We will be using you as always for our next trip next year should we decide on another cruise.

Good but breakfast shambollic. Continually running out of eggs, bacon etc and not enough staff to replenish so stood about waiting for parts of your breakfast.

Fantastic

We recently stayed in a Mercure hotel in Edinburgh which we were delighted with. Therefore we decided to play safe and booked the Mercure Dolphin in Southampton expecting the same quality and surroundings. We booked a disabled room as my wife uses an electric wheelchair. The first room we were allocated was totally unsuitable. The doors were only just wide enough for her chair. The room was to small for her to get around and there was a rounded step half way across the room into the bathroom. The bathroom had a shower over the bath and no hand rails. We were shown another room which was much larger which we reluctantly accepted. The bath room still had a over the bath shower with no safety rails and she was unable to turn around in the bathroom. Consequently she had to manage as best she could for 3 days. In addition, the bed supplied for our grandson was a sofa bed situated in a type of alcove which only left about two inches either side of the bed. Therefore, to get in and out of the bed you had to launch yourself in and clamber to the end of the bed to get out. Also, the only window in the room was in this small alcove. We understand that there are ninety nine rooms in the hotel. Based on £100 per room, seven days per week, that equates to £7000 per week. £28,000 per month etc, etc. you can see where I'm going. The carpets were shabby and the whole place needs updating and a complete makeover. The only plus was the excellent position of the hotel and the staff were very friendly. We had phoned the hotel to make sure they had a disabled room and this will be on record so there was no excuse. Also, in the lift there is a sign, as in all hotels, stating that in the event of a fire, do not use the lift. Therefore one might think that it might be a good idea to put disabled people on the ground floor. The people who disign these disabled rooms need to consult with proper diabled people to actually learn what problems theyface with so called disabled facilities. I might be a nice gesture for the Mercure group to offer us some sort of compensation as we are member of the Le Club Accor Hotels No 30…58AA A voucher for future use would go some way to compremise