Mercure Southampton Centre Dolphin Hotel

Car park full to start with, then shower was red hot. Unable to turn it down so partner couldn’t wash hair or have a shower.

Although my stay was arranged by an agency, as I have stayed at the Mercure chain hotel before, I new what to expect. Additionally, with the History of the hotel, made the stay a bit more interesting. Staff were friendly and helpful. Disappointed with the portion of the evening meal, the Sole was two very small pieces and way to much sauce.

The staff were very friendly and helpful. The location was central to the shopping strip and was good that way. The breakfast was very good. My room was adequate and so overall my stay was a pleasant one.

Warm and welcoming staff. Beautiful old building but with an updated interior. Room had everything that was required. Food was made with fresh produce and was of a good portion size. Great location right on the High Street and with the added bonus of onsite parking.

Never stayed, guest had same name and paid issue with central reservations

As a woman of a certain age I resented being first assigned to a small uncomfortable room at the end of a long corridor. The heat was not working and the room was very cold. The room was subsequently changed to a slightly larger and warmer room, but I found the change tedious. Your reception staff should pay more attention to the type of person they are dealing with. I came from a five star hotel in London and did not expect similar service but I expected a decent room. On a positive note, the food at dinner was excellent so was the breakfast buffet.

Booked a room with terrace. There was no terrace! I’ve stayed here a few times, the beds are very comfortable. The room I was given was boringly decorated... bland. I have stayed here before when the beds were made up with lovely bedspreads in warm colours Nevertheless I would still recommend this hotel as it’s staff are pleasant and the mattresses are great.

Polite, friendly staff and clean, comfortable room. Vegan and gluten free options available for breakfast.

nice hotel in great location.

Very disappointing. We paid for a privalige room which was nothing like the pictures on the internet. The room was damp and the wardrobe smelt of damp and it was that bad that we could not put our clothes in there. There was no loo role in the bathroom. There were no dressing gowns in our room. The bed looked as if it had been slept in and not changed.

Quiet room that would benefit from redecoration, but clean and well furnished.

Hotel very clean and staff very friendly

The Dolphin Hotel is a lovely old building in the heart of the city within reach of all visitor attractions and shopping. Our room was clean and comfortable and adequate for the 2 nights we spent there. Food was excellent as was the service - very friendly and helpful staff.

Stayed here after getting off a cruise for 2 nights. We arrived early so the staff stored our luggage while we explored Southampton and checked in later in the afternoon. The room was large and comfortable. Every interaction with any member of staff was very friendly and everyone knew what they were doing. Had a lovely time and would recommend it here

Stay was ok with the exception on your pre booked taxi service going to the port was ok. But coming back when I phoned the taxi number supplied by yourselves, they wouldn't send a taxi as the knew nothing about It or even your hotel arrangement. I paid for a taxi myself albeit was refunded at your reception. But it's the last thing I wanted at 06.30.