Having booked to stay only one night this had to be extended due to car problem. Timi on reception was superb, nothing phased her as she prevented a drama from becoming a crisis although the hotel was full. The bar staff were also very pleasant and helpful. On the deficit side, part of the carpet under the window in our room didn't seem to have been hoovered recently and the windowsill area of the bar was rather dusty. A spillage by a table in the bar seemed to have been overlooked on Saturday afternoon although this had been mopped up later in the evening.

Very good experience. However, the shower in the Oceana room could be very dangerous due to lack of properly placed grab bars to aid with entry and exit.

Very pleasant time, and friendly staff. during our time with the Stereoscopic Society. We would have appreciated biscuits in our hotel room with the tea and coffee, and also at our evening meetings when coffee was served for the next two nights, members of our group purchased biscuits.

The staff were all very friendly and accommodating to questions and for help.

Location of the hotel was very central to Southampton shopping centre, hotel staff were friendly and accommodating. Bathroom could have been in slightly better condition.

My stay in your hotel was a very happy one. We were made most welcome for our Stereoscopic Convention..

very helpful staff, good food; what more could you want.

Have stayed here many times for the cruise package. Always enjoy the hotel room, breakfast and parking. I have never received a voucher for a welcome drink, should I have done? Not impressed with the taxi service included in the cruise package any more. The last two occasions have been with Radio taxis and they do not seem to be anywhere near as good as Westquay taxis. In November 2018 the taxi did not arrive at the hotel, on asking at reception it would seem the fault was with Radio taxis. They then sent one which was not the size requested by the hotel originally and our cases were squashed in on their ends in the front seat. Today, May 12th, waited a long time after the first call to them and did not get a text so rang them again and was told there would be one soon. Got two texts to say a taxi would be there soon, no details of the car. Went and asked a Radio taxi on the rank, no help, just about to ring again when a text came and the car arrived. Quicker today to have got one off the rank! Plenty of Westquay taxis arriving all the time.

We had booked a room for 1 night and 8 days parking as we were going on a cruise, on arrival the car park isn’t the easiest to find and there was no room to park, this was soon remedied by the the excellent staff but was a little worried when we arrived

Great stay, good food, friendly staff

Pleasant

short and sweet Enjoyed Friday fish deal

Enjoyable stay overall; my only problem was the small bath - difficult to get out of.

The staff were very helpful and knowledgeable. Excellent food was served up at both breakfast and dinner. The bed was comfortable, and a good night's sleep was the norm. Room servicing was unobtrusive and of a high standard. The bathroom window curtain was missing. The room safe had a flat battery, it was replaced promptly. The hotel is very handily placed for visiting the city, and the extended carpark in the multistorey next door is a good idea. I recommend this hotel to all.

Lovley from the moment we got there, upgraded for free to fabulous rooms ,lovley friendly staff and breakfast was very yummy!