Aparthotel Adagio Abu Dhabi Al Bustan 4 stars

I would like to thank Mr.Mohamed Badry for his exceptional efforts to make my short stay relaxing, even i arrived late night he did his best to make room upgrade and make sure that anything i need to be arranged, and in the morning he was available and checked that everything was fine, i would like to thank him again and also to thank Ms.Sisi in the reception in morning for her nice welcoming style in the morning

Still lot to improve as a hotel apartments, house keeping services is poor

one day is not enough, very good experience I enjoy much with all my family ..thank you very much to all staff n God Bless..

Is always a pleasure to stay in Adagio seems like the first time when I was there for 2 years. Thank so much for the assistance of the ladies Darlene, Sisi, Loriel at Adagio Reception, Christine and Marco at the lounge bar for serving good espresso.

The hotel is great and the staff is amazing and helpful. My problem is with your hotel general policies. 1) you should hire more staff. On more than one occasion, I went to the front desk to ask for help and found lines of people waiting because most of the time you only have one employee . 2) same as above. When I checked in it took me an hour because you only had one employee at the front desk and she had a line of people to help. 3) when I wanted to check out at 630am, you had 0 employees at the front desk. I had an early flight in the morning so I had to leave and email your staff telling them I checked out. I have never seen a hotel that doesn't have 24/7 staffing at the front desk. 4) your security deposit policy. You actually charge the credit card for the security deposit instead of doing a pre-authorization like all hotels and rental car companies do. My credit card was charged AED 3000 and I was promised a refund within 14 days after checking out. It took almost a month to get that refund and that was after at least ten emails asking for it. I'd like to stress again that the staff was great and amazing, and none of the things I listed above are their fault.

As usual, staff are very nice and helpful and the accomodation is very clean and comfortable

I only stayed for one night in Adagio but the experience was exceptionally awesome! Upon check-in, miss sisi gave us a fast and smooth transaction, se was so friendly and accommodating. Mr. Ali the porter took our thing without asking, such a kind and professional way of dealing with customers! The room, it was great! Apart from it is clean, big, quite and cozy, it provides all the things i needed in a house. Overall, adagio is a place to come back! Thanks.

Its always a good experience staying with Adagio. Wide space and clean rooms. I would also like to commend the Filipina receptionist Loriel for a exceptional assistance. She has always been helpful, cheerful and active. Kudos!

I have stayed for the most part of 2 years & while adagio is perfectly adequate the rooms are a little tired & need some attention. Sabina Kola was a huge asset for your hotel, the staff mentioned above are also excellent.

The room was big and very good value for money. the staffs are accommodating and very friendly.

It was amazing

This is a lovely place to stay. From checking in to leaving my family of 5 were made to feel extremely welcome by all the staff. Breakfast was top class with a choice of Indian, Arabic, Chinese and European dishes as well as fresh fruit and vegetables. Without being prompted I was left a cake in our apartment on my birthday too. That was a lovely touch. We have stayed in many hotels over the years. We all agreed Aparthotel Al Bustan was the best.

Darlene Sisi and the other front desk and cleaning staff are outstanding. They are always pleasant, professional and accommodating. Small complaints I might have with room issues are far outweighed by the outstanding experience they provide for the guests.

Upon check-in, I was greeted by a pleasant receptionist named Sisi who made my stay a seamless one. She was very friendly and resolved all matters with professionalism. She ensured that rooms are clean and tidy. I was given an exceptionally clean and quiet room as I had requested. All amenities were fully functional. Sisi was out on the frontlines as the face of the hotel, and I was left with a great first impression. Adagio Al Bustan will definitely be my choice when I visit Abu Dhabi again!

Great 2 bed room apartment for my family. I like the everything in the apartment, very well arranged. Hope to repeat it again.