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Novotel Nanjing Central Suning Hotel

4.5/5 201 reviews
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29 photos/video
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 21 Services
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Novotel Nanjing Central Suning Hotel

Mid-scale hotel for business or family trips

Novotel Nanjing Central Suning is located in the heart of Nanjing, convenient to all of its historical centers, commercial complexes and businesses. Enjoy your stay in one of our 297 beautifully appointed guest rooms or suites with their magnificent views on Xinjiekou. Our dedicated team is eager to meet the needs of business and leisure travelers alike and assist you with any requirements or requests.

The capital of China's Jiangsu province, Nanjing has a rich Chinese history and culture.

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Hotel extras
  • Free WIFI, satellite TV, many rooms with city views
  • Hot Chinese and Western breakfast buffet
  • Stylish Executive Lounge with panoramic city views
  • Delicated Chinese and international dining
  • Choice of restaurants and shopping nearby
This hotel is Planet 21 Silver
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Sauna
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

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Novotel Nanjing Central Suning

No 68 Huaihai Road
Qinghuai District
Jiangsu Province
210005
NANJING
CHINA

Tel: (+86)25/58798888
Fax: (+86)25/58766100
Check-in from 14h00
Check out up to 12h00
Access and transport
  • BUS : 1,2,3,4,5,16,25, XINJIEKOU
  • METRO : 1 & 2, XINIJIEKOU
  • NANJING LUKOU At 41km / 25.48 miles
  • NJ RAILWAY STATION At 12km / 7.46 miles

GPS : 32.037348, 118.786186

Our restaurants and bars

SQUAREType of cuisine: International

SQUARE Restaurant
Lunch
11:30 - 14:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
17:30 - 21:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

SQUAREType of cuisine: International

Enjoy a true experience 24h/24. You are served freshly prepared meals in front of you, large choice of Asian and international specialities, a la minute cooking... Stylish materials make you feel European and Asian influences.

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NING PAVILION CHINESE RESTAURANTType of cuisine: null

NING PAVILION CHINESE RESTAURANT Restaurant
Lunch
11:30 - 14:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
17:30 - 21:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

NING PAVILION CHINESE RESTAURANTType of cuisine: null

Located in the fourth floor,Ning Pavillion focuses on Taiwanese Guangdong and Huaiyang cuisine. It has seven private rooms, which are suitable for small corporate or social dinners.

Find out more and book
See all our restaurants

LOBBY BAR

LOBBY BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LOBBY BAR

Enjoy our collection of wine, special cocktails, tea, coffee and light snacks in a relaxed and cozy atmosphere.

See all our restaurants and bars

Your meetings and events

Novotel Nanjing Central Suning Meeting Room

Our meeting rooms

  • Number of meeting rooms: 3
  • Maximum size: 230 m²
  • Maximum capacity: 200
  • Maximum banquet capacity: 14
Find out more
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4.6/5 AccorHotels Rating 2,486 reviews

Our guest reviews for Novotel Nanjing Central Suning

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 201 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Sindiana Business - 09/07/2018 AccorHotels certified review
« Totaly enjoy »

The location of the hotel is good choice in city center, and the staff are very friendly especialy the staff name muller very helpful and friendly also take care of us. Thx you and we will come and stay here again..

Danny S. Business - 01/07/2018 AccorHotels certified review
« Perfect service, friendly staff, clean hotel. »

From my experience, the hotel services was started by picking me up in the airport by friendly staff,Mr.Muller,that speaks English very fluently.Arrive at the hotel was greeted by friendly hotel staff. Hotel location is very strategic,in the center of the city. Hotel itself is modern & very clean.The bed is so comfortable,feels at home. The breakfast is very complete & taste very good.If go to Nanjing in the future, I won't find another hotel but Novotel. It's the best.Thanks to Muller who send me back to the airport with his warm & friendly service, including his wifi Internet service all the way to airport. See you again Novotel Nanjing.

Alexander Business - 30/06/2018 AccorHotels certified review
« Very good »

City center, close to the subway. For now this is the only hotel from the Accor Hotels in China (had the experience of staying in four more in Beijing, Shanghai and Chengdu) which completely satisfied me. The crew were fully ready to my artival , everything went really quickly, did not forgot to offer a welcome drink (unfortunately I had no chance to use it). It's a pity that I stayed here only for one day. But even for one day I received a beautiful gift for my birthday, it was very pleasant, especially far from home and my family. Thank you very much again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Alex, We very much appreciate your comments regarding your stay at the Novotel Nanjing Central Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 江漫 Sunny Jiang 前厅部经理 Front Office Manager 前厅部 Front Office Department 南京新街口苏宁诺富特酒店 Novotel Nanjing Central 中国南京秦淮区淮海路68号 • 邮编：210005 No.68 Huaihai Road, Qinhuai District, Nanjing, Jiangsu Province 210005 P.R.China 电话T +86 (0) 25… • 传真F +86 (0) 25… • 手机M +8… 3992 novotel.com • accorhotels.com • fo…

W. W. Business - 23/06/2018 AccorHotels certified review
« Comfortable stay »

Comfortable, service was very good

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的吴先生： 感谢惠赐有关下榻 Novotel Nanjing Central Suning 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 江漫 Sunny Jiang 前厅部经理 Front Office Manager 前厅部 Front Office Department 南京新街口苏宁诺富特酒店 Novotel Nanjing Central 中国南京秦淮区淮海路68号 • 邮编：210005 No.68 Huaihai Road, Qinhuai District, Nanjing, Jiangsu Province 210005 P.R.China 电话T +86 (0) 25… • 传真F +86 (0) 25… • 手机M +8… 3992 novotel.com • accorhotels.com • fo…

M. Families - 21/06/2018 AccorHotels certified review
« Great, One of the best ever! »

I really enjoyed my stay at the Novotel Nanjing Central Hotel. I travel almost once every month, I found the service at your hotel was one of the best that I have experienced. The room was comfortable and clean. The breakfast was tasty, large choices and clean. Novotel would be my first choice of hotel from now on and especially at Nanjing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rajesh Elara M., We very much appreciate your comments regarding your stay at the Novotel Nanjing Central Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 江漫 Sunny Jiang 前厅部经理 Front Office Manager 前厅部 Front Office Department 南京新街口苏宁诺富特酒店 Novotel Nanjing Central 中国南京秦淮区淮海路68号 • 邮编：210005 No.68 Huaihai Road, Qinhuai District, Nanjing, Jiangsu Province 210005 P.R.China 电话T +86 (0) 25… • 传真F +86 (0) 25… • 手机M +8… 3992 novotel.com • accorhotels.com • fo…

Mb Solo - 20/06/2018 AccorHotels certified review
« Extraordinary stay »

I stayed for almost a week. The service of the staff was perfect and flawless. The hotel itself is perfectly located and the facilities are the best I had the chance to enjoy in a long time. I can not say enough good things about the staff, who were extremely helpful and attentive, every single one of them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mathieu, We very much appreciate your comments regarding your stay at the Novotel Nanjing Central Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 江漫 Sunny Jiang 前厅部经理 Front Office Manager 前厅部 Front Office Department 南京新街口苏宁诺富特酒店 Novotel Nanjing Central 中国南京秦淮区淮海路68号 • 邮编：210005 No.68 Huaihai Road, Qinhuai District, Nanjing, Jiangsu Province 210005 P.R.China 电话T +86 (0) 25… • 传真F +86 (0) 25… • 手机M +8… 3992 novotel.com • accorhotels.com • fo…

Anonymous Families - 18/06/2018 AccorHotels certified review
« good location »

Good location, standard decoration and facility. Most impressive is good service, front desk helped postponed check out time to two.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.S., We very much appreciate your comments regarding your stay at the Novotel Nanjing Central Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 江漫 Sunny Jiang 前厅部经理 Front Office Manager 前厅部 Front Office Department 南京新街口苏宁诺富特酒店 Novotel Nanjing Central 中国南京秦淮区淮海路68号 • 邮编：210005 No.68 Huaihai Road, Qinhuai District, Nanjing, Jiangsu Province 210005 P.R.China 电话T +86 (0) 25… • 传真F +86 (0) 25… • 手机M +8… 3992 novotel.com • accorhotels.com • fo…

Gerhard Business - 16/06/2018 AccorHotels certified review
« Perfect stay »

From reception to departure a great experience of hospitality, surely come back again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Gerhard , We very much appreciate your comments regarding your stay at the Novotel Nanjing Central Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 江漫 Sunny Jiang 前厅部经理 Front Office Manager 前厅部 Front Office Department 南京新街口苏宁诺富特酒店 Novotel Nanjing Central 中国南京秦淮区淮海路68号 • 邮编：210005 No.68 Huaihai Road, Qinhuai District, Nanjing, Jiangsu Province 210005 P.R.China 电话T +86 (0) 25… • 传真F +86 (0) 25… • 手机M +8… 3992 novotel.com • accorhotels.com • fo…

浦. Business - 16/06/2018 AccorHotels certified review
« Very Good as a 4 Star Hotel »

clean, organized, and professional

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的浦先生： 感谢惠赐有关下榻 Novotel Nanjing Central Suning 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 江漫 Sunny Jiang 前厅部经理 Front Office Manager 前厅部 Front Office Department 南京新街口苏宁诺富特酒店 Novotel Nanjing Central 中国南京秦淮区淮海路68号 • 邮编：210005 No.68 Huaihai Road, Qinhuai District, Nanjing, Jiangsu Province 210005 P.R.China 电话T +86 (0) 25… • 传真F +86 (0) 25… • 手机M +8… 3992 novotel.com • accorhotels.com • fo…

Alfred Couples - 04/06/2018 AccorHotels certified review
« Clean, well located, great staff. »

The location of the hotel so very near the metro and good dining made our stay very enjoyable. We are particularly appreciative of the help we received from Sunny, the reception manager.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Alfred Wiltz G., We very much appreciate your comments regarding your stay at the Novotel Nanjing Central Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 江漫 Sunny Jiang 前厅部经理 Front Office Manager 前厅部 Front Office Department 南京新街口苏宁诺富特酒店 Novotel Nanjing Central 中国南京秦淮区淮海路68号 • 邮编：210005 No.68 Huaihai Road, Qinhuai District, Nanjing, Jiangsu Province 210005 P.R.China 电话T +86 (0) 25… • 传真F +86 (0) 25… • 手机M +8… 3992 novotel.com • accorhotels.com • fo…

Julian C. Business - 26/05/2018 AccorHotels certified review
« Excellent »

Courteous and helping staffs

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的朱先生： 感谢惠赐有关下榻 Novotel Nanjing Central Suning 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 江漫 Sunny Jiang 前厅部经理 Front Office Manager 前厅部 Front Office Department 南京新街口苏宁诺富特酒店 Novotel Nanjing Central 中国南京秦淮区淮海路68号 • 邮编：210005 No.68 Huaihai Road, Qinhuai District, Nanjing, Jiangsu Province 210005 P.R.China 电话T +86 (0) 25… • 传真F +86 (0) 25… • 手机M +8… 3992 novotel.com • accorhotels.com • fo…

Gary Business - 18/05/2018 AccorHotels certified review
« Good choice »

Great location. Everything is just around the corner. Great, helpful and warm staff, especially the kind lady that did my check-in. The bell staff is very helpful too! Surely this will be the hotel that I will choose next time I am in Nanjing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.L., We very much appreciate your comments regarding your stay at the Novotel Nanjing Central Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 江漫 Sunny Jiang 前厅部经理 Front Office Manager 前厅部 Front Office Department 南京新街口苏宁诺富特酒店 Novotel Nanjing Central 中国南京秦淮区淮海路68号 • 邮编：210005 No.68 Huaihai Road, Qinhuai District, Nanjing, Jiangsu Province 210005 P.R.China 电话T +86 (0) 25… • 传真F +86 (0) 25… • 手机M +8… 3992 novotel.com • accorhotels.com • fo…

Family - 14/05/2018 TripAdvisor review
« Good location and good hotel with excellent service »

From check in to check out, staff were very efficient, prompt and caring. The hotel was very clean and neat. They provided some free drinks in the lobby which we thought was thoughtful because after being out (in the heat), we needed that drink! Room was clean and spacious and came with 2 pillows per person! We booked our rooms with breakfast as we read many reviews that said the breakfast was excellent, and it didn't disappoint us! There are many staff whom I need to praise but didn't get their names. When we were on our floor, we met the lady who cleaned our rooms, she asked us our room numbers and said if there are anything that we needed, just give her a shout. We find this very friendly. The supervisor, Lisa, at the restaurant, after greeting us on our first breakfast and asked what we wanted to drink, she remembered it and on the following days, she made those drinks for us! These are the nice little things that touched us and made us felt at home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your recent stay at Novotel Nanjing Central. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

Anonymous Families - 06/05/2018 AccorHotels certified review

pleasant t rip

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的汤先生： 感谢惠赐有关下榻 Novotel Nanjing Central Suning 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 江漫 Sunny Jiang 前厅部经理 Front Office Manager 前厅部 Front Office Department 南京新街口苏宁诺富特酒店 Novotel Nanjing Central 中国南京秦淮区淮海路68号 • 邮编：210005 No.68 Huaihai Road, Qinhuai District, Nanjing, Jiangsu Province 210005 P.R.China 电话T +86 (0) 25… • 传真F +86 (0) 25… • 手机M +8… 3992 novotel.com • accorhotels.com • fo…

Peter Z. Business - 04/05/2018 AccorHotels certified review
« Pretty happy »

I was treated as a VIP. The polite and smile of the reception/checkin counter team make me feel better. Thanks Miss. Sunny Jiang in Xinjiekou Suning Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Z., We very much appreciate your comments regarding your stay at the Novotel Nanjing Central Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 江漫 Sunny Jiang 前厅部经理 Front Office Manager 前厅部 Front Office Department 南京新街口苏宁诺富特酒店 Novotel Nanjing Central 中国南京秦淮区淮海路68号 • 邮编：210005 No.68 Huaihai Road, Qinhuai District, Nanjing, Jiangsu Province 210005 P.R.China 电话T +86 (0) 25… • 传真F +86 (0) 25… • 手机M +8… 3992 novotel.com • accorhotels.com • fo…

Anonymous Families - 29/04/2018 AccorHotels certified review

very pleasant trip

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.N., We very much appreciate your comments regarding your stay at the Novotel Nanjing Central Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, 江漫 Sunny Jiang 前厅部经理 Front Office Manager 前厅部 Front Office Department 南京新街口苏宁诺富特酒店 Novotel Nanjing Central 中国南京秦淮区淮海路68号 • 邮编：210005 No.68 Huaihai Road, Qinhuai District, Nanjing, Jiangsu Province 210005 P.R.China 电话T +86 (0) 25… • 传真F +86 (0) 25… • 手机M +8… 3992 novotel.com • accorhotels.com • fo…

Royn Business - 27/04/2018 AccorHotels certified review
« Friendly and warm »

pretty good

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的陈先生： 感谢惠赐有关下榻 Novotel Nanjing Central Suning 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Best Regards, 江漫 Sunny Jiang 前厅部经理 Front Office Manager 前厅部 Front Office Department 南京新街口苏宁诺富特酒店 Novotel Nanjing Central 中国南京秦淮区淮海路68号 • 邮编：210005 No.68 Huaihai Road, Qinhuai District, Nanjing, Jiangsu Province 210005 P.R.China 电话T +86 (0) 25… • 传真F +86 (0) 25… • 手机M +8… 3992 novotel.com • accorhotels.com • fo…

Una Couples - 17/04/2018 AccorHotels certified review
« We miss staying there already 1 day later »

An absolute pleasure to stay here, the staff were amazingly accommodating to every request we had, super friendly, supper attentive and excellent English. The room was fantastic, amazing views, clean, comfortable modern. The breakfast I don’t think we’ve ever experience better and we keep saying to each other “remember that breakfast in Novotel, god I miss that”. Thank you for everything!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Una, We very much appreciate your comments regarding your stay at the Novotel Nanjing Central Suning. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. 江漫 Sunny Jiang 前厅部经理 Front Office Manager 前厅部 Front Office Department 南京新街口苏宁诺富特酒店 Novotel Nanjing Central 中国南京秦淮区淮海路68号 • 邮编：210005 No.68 Huaihai Road, Qinhuai District, Nanjing, Jiangsu Province 210005 P.R.China 电话T +86 (0) 25… • 传真F +86 (0) 25… • 手机M +8… 3992 novotel.com • accorhotels.com • fo…

Joe K. Business - 12/04/2018 AccorHotels certified review
« Improvement needed in China Novotel »

Not well prepared even I did online check-in, priority desk occupied, poor attitude of front desk, cigarette smell in bath room ...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.K., Thank you for taking the time to tell us about your experience at the Novotel Nanjing Central Suning. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, 江漫 Sunny Jiang 前厅部经理 Front Office Manager 前厅部 Front Office Department 南京新街口苏宁诺富特酒店 Novotel Nanjing Central 中国南京秦淮区淮海路68号 • 邮编：210005 No.68 Huaihai Road, Qinhuai District, Nanjing, Jiangsu Province 210005 P.R.China 电话T +86 (0) 25… • 传真F +86 (0) 25… • 手机M +8… 3992 novotel.com • accorhotels.com • fo…

Jingyi H. Families - 22/03/2018 AccorHotels certified review
« Excellent »

Enthusiastic staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss.H., We very much appreciate your comments regarding your stay at the Novotel Nanjing Central Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 江漫 Sunny Jiang 前厅部经理 Front Office Manager 前厅部 Front Office Department 南京新街口苏宁诺富特酒店 Novotel Nanjing Central 中国南京秦淮区淮海路68号 • 邮编：210005 No.68 Huaihai Road, Qinhuai District, Nanjing, Jiangsu Province 210005 P.R.China 电话T +86 (0) 25… • 传真F +86 (0) 25… • 手机M +8… 3992 novotel.com • accorhotels.com • fo…

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