Hotel - Novotel Nanjing Central Suning
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Novotel Nanjing Central Suning Hotel

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4.5/5 167 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 430.00 CNY Non member rate
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Buffet Breakfast
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s

Catering

  • Buffet Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our guest reviews for Novotel Nanjing Central Suning

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 167 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 23/06/2017
« Good location, a little bit noisy »

Stay here for 5 nights, good location and convenient to everywhere. Only thing that is not ideal is the traffic noise even at high floor, but bearable. Another comment that I have is not related to this hotel itself but the award system that Accor use. It said the award points earn base on how much we paid, if this is the case, why I do not earn anything when booked by travel agent, I might be paying less but I can also earn less points to be fair. Just something if Accor can consider, otherwise there will be no loyalty at all !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We’re very sorry for the noise issue you encountered during your stay at Novotel Nanjing Central. Your comfort and safety is our number one concern, and we appreciate that you brought this to our attention. Your review will help us correct similar issues in the future. Thank you for your business, and we hope to see you again soon.

TripAdvisor review
Solo travel - 22/05/2017
« Excellent hotel »

Room was comfortable and clean. However the quality of the mattress was soft. Breakfast was fantastic and staff at breakfast service were very attentive. The location of the hotel is good, near to metro which had underground shops and was connected to several shopping malls.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your recent stay at Novotel Nanjing Central. We hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

TripAdvisor review
Couples - 25/04/2017
« Nanjing Trip »

I asked for a smoking room and I then found out the room was on a floor that permits smoking. I had to request a change to a non-smoking floor for a non-smoking room and I was glad that the change was made without a fuss. We kind of expected smoking should be phased out from indoor building and we are sensitive about this when coming from abroad. The front desk should be made better awareness of this issue,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for sharing your feedback on the Novotel Nanjing Central. We’re very sorry for the annoying smoke smell during your stay. We are converting to all non-smoking rooms in the near future and do our best to remove smoke smells from rooms with our housekeeping process. We hope you’ll give us a second chance if you return to the area.

TripAdvisor review
Couples - 20/03/2017
« Executive Lounge Experience at Novotel Nanjing Central Hotel »

We got upgraded to the executive floor with lounge access upon check in. The front desk staff was very helpful and friendly. They actually sent a birthday cake to our room for my husband's birthday. However, the lounge experience was very unpleasant. We went to the lounge at 6:30 pm after check in for a drink. There was not a single guest in it which is unusual. We stayed for a drink and left. Next day around 5 pm we went to the lounge with 2 friends to have a drink and no one was there again. The staff was very rude and said we are only allowed 2 people since we only had one room with lounge access. My friends left and the staff told us that our lounge access was due to complimentary upgrade or we wouldn't even have access rights. That was rude. We travel many times in a year and access to many different lounges in Hilton and Marriott. Never had this situation. In fact we were in the Marriortt Shanghai just before we went to Nanjing and we always gathered in the executive lounges with our friends. Now we understand why they had no one use the lounge because of bad service. Other than the lounge, the hotel itself and other staff were fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you very much for choosing Novotel Nanjing Central. And thank you so much for sharing us your stay experience. To celebrate your husband’s birthday, we made a complimentary room upgrade to executive floor. Hotel executive floor is dedicated to guests staying executive floor.  We later learned about our team member was not able to very well expressed this service in good English.  We will continue to train our front team member to improve English. We hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

TripAdvisor review
Family - 03/01/2017
« Unfriendly front desk staff »

This is a very nice hotel at the heart of shopping malls that carry many international brands. However, the reception staff wasn't that friendly and I would say not up to par of international hotel standards. We were disappointed at the front desk reply when we requested for a late check out being a member of Accorplus Gold member. They were annoyed when we ask for the small request. However, we are grateful of a staff named Robin as he helped us to carry luggage from lobby to the taxi which was parked quite far away from the lobby area despite the rain. He was patient and he was a bit wet when he loaded our luggage into the taxi. Keep up the good work. His dedication and service will be remembered.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for your review of your recent experience at Novotel Nanjing Central. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our Novotel guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in Nanjing, you’ll visit us again and experience a higher level of customer service. Thank you again for your comments.

TripAdvisor review
Family - 19/12/2016
« Excellent location and service »

Your hotel has an excellent location, it's so convenient and easily to reach all attractions in Nanjing. And your staff are very good as well. My daughter mentioning she is very hot at the lobby, your reception staff give her a soft drinks, she keeps on mentioning this after she came back from China, it's worth of giving a can of soft drinks away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for your recent stay at Novotel Nanjing Central. I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your business, and I hope to see you again soon.

TripAdvisor review
Couples - 26/05/2016
« nice hotel with great location »

I spent 3nights in novotel nanjing. everything was superb the location for shopping and foods. easy access to everywhere subway just near to the hotel. i wish to have more choice of foods during the tea time on premium lounge

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest Thank you for sharing your feedback. On your question, we will promptly to the relevant departments to put forward and correct. Look forward to your next arrival.

TripAdvisor review
MoFoLes Family - 19/07/2015
« Nice bright rooms »

Hotel is clean and the rooms look relatively new. Some of the hotel staff manning the front desk speak poor English and we had trouble speaking over the phone with someone who could tell us what was the nearest metro station to the hotel. The check out took a long time because the staff wanted us to pay on departure what we already "prepaid" online. Apparently there was some confusion about the meaning of "Prepaid"?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, I appreciate your review of your experience at our hotel. In order for our guests to be at their bests, it is imperative that our staff members are at their best, and we have undertaken additional training exercises to improve our service delivery in this important area. The next time you are in Nanjing, I hope you will return to our hotel so we can deliver the flawless service experience you deserve.

TripAdvisor review
8650658 Business - 16/07/2015
« Wonderful touch in downtown@nanjing! »

The stuff in this hotel is helpful and beautiful! i'd like stay here with them as summer sunny and mingyue li.The service is very professional without delay,thank you all.The issue is this hotel have no swimming pool,the weather in nanjing is very hot,maybe i will choose another novotel,hahha!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for your stay at Novotel Nanjing Central. I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your business, and I hope to see you again soon.

TripAdvisor review
Friends getaway - 08/12/2014
« lack of local map »

Very often we have the experience to get the local map from the hotel where we stay; so we can have a brief idea to discover the city where we are. This time is different. We could not get any information from the hotel to help us to discover Nanjing such a charming city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Just wanted to thank you for your stay here at Novotel Nanjing Central! So glad you were able to experience our authentic Novotel hospitality. We look forward to seeing you soon.

TripAdvisor review
Stanuraharjo Business - 22/10/2014
« New Hotel »

It's a brand new hotel in front of shopping mall. Location is good. Room is clean and modern. Breakfast is good. Try to get room not facing shopping mall, if you want quiet room.Overall better experience then novotel nanjing east galaxy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gues, your satisfactory is always what we pursuit. We will constantly improve ourselves. We’re looking forward to your next stay.

TripAdvisor review
MOU65 Solo travel - 08/10/2014
« As central as it gets..... »

The hotel's name says it all - Novotel Nanjing Central couldn't be located closer to the centre of the city. Several shopping centres and numerous restaurants are in walking distance and the most central metro station, Xinjiekou, just a block away. Though just opened a few weeks before my stay, staff made a professional and experienced impression. The hotel was fully booked, nevertheless, everything went smoothly, even during breakfast times where staff had to be on their toes to cope with the number of inpouring guests. A special mention goes to Echo Fu, the Concierge Supervisor, who was very helpful to me by organising a train ticket for my onward journey, before my arrival. This was important to me as I arrived during the Golden Week when half of China is travelling and transportation options are scarce. Everything went well thanks to the hotel's/Echo Fu's assistance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thanks for your approval and encouragement, as an international brand hotel, we always pursue a high level service to our guest. We will constantly improve ourselves. Sincerely looking forward to your next stay.

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