Hotel - ibis Surabaya City Center
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Surabaya City Center Hotel

4.0/5 456 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • JUANDA INTL AIRPORT
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 224 rooms
  • 150 non-smoking rooms
  • 1 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,217 reviews

Our guest reviews for ibis Surabaya City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 456 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Dr.azmizam A. R. Business - 16/09/2018 AccorHotels certified review
« You have excellent service »

Your hotel & rooms are clean. I love your menu & nice coffee house.

Irina D. Friends - 13/09/2018 AccorHotels certified review
« Worth money value »

The hotel is clean, staff are friendly and helpfull. Food is delicious.

Weny S. Business - 12/09/2018 AccorHotels certified review
« Comfortable For Sure »

Located in a very strategic area, this hotel is recommended for anyone who visits Surabaya. Clean and comfortable as always.

Tan T. N. Families - 12/09/2018 AccorHotels certified review
« Superb city hotel »

Helpful staffs. Cozy room with superb bedding

Evy Couples - 12/09/2018 AccorHotels certified review
« Always love to stay here »

This hotel nevel disappoint me, always love to stay here and of course i will back here again next time.

Norma Business - 12/09/2018 AccorHotels certified review
« Satisfied »

The room is Comfort and the service is satisfied

Fadli Business - 07/09/2018 AccorHotels certified review
« Good »

I enjoy the facilities and like foods, when i stay in ibis iwas saum sunnah and i giiven foods for sahur. It's good

Stephanie Solo - 31/08/2018 AccorHotels certified review
« Amazing »

Hotel staff was very friendly, they always ready whenever you need their help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Stephanie, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Made E. Friends - 28/08/2018 AccorHotels certified review
« Good »

Nice services, good food, but need more open area like roof top or big tropical gradens with little watefall....just things to remind that we are not in the middle of city

Our hotel has responded to the review
Our hotel has responded to the review

Dear Made E., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Afan Business - 27/08/2018 AccorHotels certified review
« Service Excellent & Very Satisfied. Thanks »

Comfort and Happy..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Afan Doni Sucahyo, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Lewis Friends - 23/08/2018 AccorHotels certified review
« convenient »

Walking distance to Tanjungan Plaza. Buffet breakfast is nice. Fast wifi, clean and value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lewis Tan, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Larry W. Families - 22/08/2018 AccorHotels certified review

This was the fourth time we have stayed at the Ibis, Bazuki Rahmat. We find the location of this hotel is very handy for us to explore central Surabaya. Each time we stay there we have the same excellent service from the staff, who are very good. We would like to see the car parking, swimming pool ( lack of ) and lack of lounge area. This hotel is a much more cost effective option for us than the Ibis Budget hotel, which we found over priced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Larry W., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Sudibjo S. Couples - 22/08/2018 AccorHotels certified review
« Very Appreciate, I have late check out up to 2 pm »

The smell in coridor and room not good enough Hope can improve in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sudibjo S., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Peter Solo - 21/08/2018 AccorHotels certified review
« Comfort in the heart of Surabaya City »

A few years ago, I stayed there while transiting, and I enjoyed my stay then and this time around. The staffs were friendly, and we had many laughs. A great location with all the city life close by, but still quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Peter Sopade, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Rashed A. Friends - 21/08/2018 AccorHotels certified review
« Alasmari »

Wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rashed Ali, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Business - 20/08/2018 TripAdvisor review
« IBIS »

Nicely located near Tunjungan Plaza (one of the biggest and famous mall in Surabaya)You could find a lot of nice cafes, restaurants, street vendors around this hotelThe room is small, well it is IBIS, I cant expect more

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr/ Mrs Gmd2002, Warmest Greeting from Ibis Surabaya City Center.... I wanted to personally thank you for staying with us and for taking the time to give nice review. We are delighted to learn that overall you have enjoyed your stay and we sincerely hope that we may welcome you back in the near future. Thank you again for all your honest feedback and it is only with this input that we have the opportunity to improve our services. Please do let me know personally if I may make arrangements for you. Yours Faithfully, Vivi Anggriani General Manager

Anonymous Couples - 17/08/2018 AccorHotels certified review
« Mr »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Adnan Mohd Atob, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Patricia Families - 17/08/2018 AccorHotels certified review
« nice accomodation »

nice place to stay, easy to access..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Patricia, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Yanti Business - 17/08/2018 AccorHotels certified review
« Lokasi strategis »

Lumayan nyaman. Staff hotel friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Yanti, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Slamat T. T. Solo - 16/08/2018 AccorHotels certified review
« BREAKFAST TIME NOT CONSISTANT »

in sunday , breakfast time is 1100am , but 10.30 already closed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Slamat Timothy T., Thank you for taking the time to tell us about your experience at the ibis Surabaya City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivi Anggriani General Manager

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