Hotel - ibis Surabaya City Center
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Surabaya City Center Hotel

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4.0/5 438 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • JUANDA INTL AIRPORT
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 224 rooms
  • 150 non-smoking rooms
  • 1 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,989 reviews

Our guest reviews for ibis Surabaya City Center

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 438 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
TripAdvisor review
jesscuu Family - 20/06/2018
« My new favorite hotel »

The location is the bonus, the main reason to go to ibis Surabaya City Center is the guaranteed comfort you'll get! I stayed there for 2 nights and I wish I have extra off day just to keep sleeping in the room. The room concept is really unique, the bathroom is definitely my favorite. Very very clean room and comfortable bed. Great experience!

AccorHotels certified review
Sekar Business - 16/06/2018
« It was nice. »

The location is great, the staff are kind and helpful, the food was good.

AccorHotels certified review
Franky Solo - 14/06/2018
« Great »

Feel comfort

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Franky, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Triana R. Business - 12/06/2018
« Comfortable hotel »

Nice hotel and delicious enough meals but i think bathroom is too small. Over all good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Triana R., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Steve A. Friends - 12/06/2018
« comfortable »

It was comfortable and convenience because it close with Surabaya downtown. I just preferred build in / conventional bathroom then the bathroom Ibis had it now.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Steve A., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Teuku A. M. Business - 11/06/2018
« Excellent »

The room is very comfortable, really satisfacted with the services. Also the receptionists are humble too

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Teuku Agung M., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Ibrahim H. Business - 09/06/2018
« Very good »

Happy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ibrahim h., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Hendra -. M. Families - 09/06/2018
« Not bad »

Me and my family are enjoy with room and facilities especially my child is happy with bathroom. But, my wife not enjoy with service. because in the morning when we go to out, we have done to hangout the card exit in the door handle. But, when we're back, the room is same as when we're out. The bedroom disheveled, bin still full of garbage, the toilet not clean and etc. We know, we have "special" rate because we join with entourage, but please don't reduce the service standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hendra, Thank you for taking the time to tell us about your experience at the ibis Surabaya City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis we strive to give the best for all of our guest and surely in your case it was not our standard. Please do inform us your room number during your stay at our hotel as we will investigate this matter. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Rio Solo - 07/06/2018
« Quite good.. But not perfect.. »

Quite good experience.. Staff is very kind and helpfull, i can gave 9 score for this onr. but i am no satisfy with inside room facility.. When i come the bathroom is broken and can't close and than the shower tap for closet is broken when i want to turn on the water...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rio Vici Hutama, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologize for the inconvenience that occur during your stay with us regarding the toilet flusher. We already follow up it and will not happen again in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Lewis K. Business - 30/05/2018
« Always be my favorite hotel in Surabaya »

This is the only hotel which provide bolster and it makes sleep more comfortable. Location is good and room is comfy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lewis K., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Paulus S. Business - 28/05/2018
« As senior engineer I always bussy and need a rest nicely and securely. »

I could take a rest as well and become fresh in the morning for my next job.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Paulus Suyanta, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Anonymous Business - 24/05/2018
« Best of the best »

Best of the best

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Teddy Sukma Lesmana, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Eka S. Business - 24/05/2018
« Satisfied »

Im satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Eka S., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Est Business - 24/05/2018
« comfortable »

for housekeeping must be communication with recepsionist about clean the room. So recepsionis can call room by room for ask permission for clean the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Estin, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Danny R. Business - 24/05/2018
« One of my favourite hotel »

Don’t have anything to complaint. Everything suits my expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Danny R., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Rahmat Business - 24/05/2018
« Excellent »

Fully supported by excellent services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rahmat, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Tia Business - 24/05/2018
« comfortable »

everything is good, clean, comfy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Liestiana, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Surya S. Couples - 22/05/2018
« Great hotel with great value »

The hotel is so so but the service is excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Surya S., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
The J. Solo - 22/05/2018
« Location is the key factor »

I stayed so many times already in this hotel, and never let me down, everything was in order, and still location was my main reason why i choose to stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jerry, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Afliana L. Solo - 19/05/2018
« My 3rd time visit »

Everything just perfect, nothing to complain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Afliana L., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

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