Hotel - ibis Surabaya City Center
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Surabaya City Center Hotel

Our hotels AccorHotels
4.0/5 422 reviews
All hotels in Surabaya
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 349547.00 IDR Non member rate
From 349547.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • JUANDA INTL AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 224 rooms
  • 150 non-smoking rooms
  • 1 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,807 reviews

Our guest reviews for ibis Surabaya City Center

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 422 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Abdurrohim M. Business - 14/04/2018

very recomended hotel for business trip in surabaya , the room was clean and the checkin time is fast , not long to wait

Our hotel has responded to the review
Our hotel has responded to the review

Dear o. oim, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Calvin Couples - 14/04/2018
« Satisfied »

Good service, good facility and good location!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Calvin, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victor Ronaldo Front Office Manager

AccorHotels certified review
Andy Business - 12/04/2018
« Nice place and good service »

Very close to the downtown and also Malla and business area

Our hotel has responded to the review
Our hotel has responded to the review

Dear bawono a., Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please kindly share your memorable stayed with other traveler as their refference if visiting Surabaya by clicking: https://www.tripadvisor.co.id/Hotel_Review-g297715-d50…-Reviews-Ibis_Surabaya_City_Center_Hotel-Surabaya_East_Java_Java.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Irwin N. Business - 12/04/2018
« Nice place to stay with many option for breakfast »

I like the hotel location in surabaya city center, near to shopping mall and cafe and then i like the breakfast menu. Thanks..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irwin n., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victor Ronaldo Front Office Manager

AccorHotels certified review
Arief B. P. -. I. Business - 11/04/2018
« good service »

As Gold member of Accor, I felt very satisfied with the service. I experienced the staff was very helpful from since booking through accor website with very smooth communication through email. The checking process with 2 thumbs up. The room were clean and tidy and breakfast with so many option we could choose. The hotel is strategically located in the heart of Surabaya. The hotel staff is honest and the hotel is secure. I forgot my laptop in the room and I realised during the meeting, I came back in the afternoon and my laptop was still in the room sit nicely and safe. I strongly recommend for short term and long term traveler to choose this hotel. Definitely will visit this hotel for my next visit in Surabaya.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Arief b., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Rachmat S. Business - 10/04/2018
« Nice place »

I think ibis hotel is a nice place but the bathroom was too small

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachmat S., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Albert G. P. Solo - 09/04/2018
« Comfort room on a very strategic hotel location. »

I love Ibis Surabaya City Centre, especially for its prime location. The food is good, and the restaurant has 24-hour room service. Check-in process was fast, and they give me a cake as a birthday surprise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Albert Ghana P., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Rio Business - 08/04/2018
« Comfortable and Well-served »

I always expect good stay whenever working out of town and Ibis Surabaya City Center comes into the picture so that I simply need to focus on my errands.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rio, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Afliana L. Families - 08/04/2018
« Strategic location »

We have family short holiday in Surabaya, we love the location it very close to our favorite hang out place, TP, anyway We were not happy with the bath towels, they are very old and dirty, we tried to ask for replaced them but not responded by the housekeeping, the amenities also need to be provided at least for 2 persons per room. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Afliana Lisnahan, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback, we do apologize for the inconvenience regarding the bath towel that you experienced during your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Ahb Business - 25/03/2018
« Same old story »

Nothing is so special

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREAS HANDIONO B., Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Iman S. Business - 19/03/2018
« good hotels »

I enjoy stay at ibis hotels

Our hotel has responded to the review
Our hotel has responded to the review

Dear im… .., Warmest Greeting from kota Pahlawan Surabaya... We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
F. A. Business - 19/03/2018
« Good »

good services and the location in the city

Our hotel has responded to the review
Our hotel has responded to the review

Dear a. F., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Irene E. S. Business - 19/03/2018
« I was satisfied for mostly all the services given to me during the stay. »

The staff was friendly, the food was nice and the room was clean. That was the things that I need to find in every hotel that I stay. Thank you so much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear IRENE EURICA S., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Andy G. Business - 19/03/2018
« perfecto »

exactly located in city centre... very convenient to find night food, just a few steps from the back gate of the hotel.... the breakfast are superb... surely will back again here

Our hotel has responded to the review
Our hotel has responded to the review

Dear an… .., Warmest Greeting from kota Pahlawan Surabaya... We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Anonymous Business - 14/03/2018
« Mrs »

nice hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear ok… .., Warmest Greeting from kota Pahlawan Surabaya... We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Bangun I. Business - 14/03/2018
« Great »

As an leclub accorhotels, glad to get some extras like cakes and voucher

Our hotel has responded to the review
Our hotel has responded to the review

Dear BANGUN I., Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Okky Couples - 13/03/2018
« good room and good meal »

The hotel is located in a special area near to the mall and restaurant or traditional food stall..i had a quiet room with city view

Our hotel has responded to the review
Our hotel has responded to the review

Dear ok… .., Warmest Greeting from kota Pahlawan Surabaya... We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Agus Solo - 12/03/2018
« trip to surabaya »

nice place and recomended

Our hotel has responded to the review
Our hotel has responded to the review

Dear so… .., Warmest Greeting from kota Pahlawan Surabaya... We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Ilman Business - 12/03/2018
« nice place and comfortable.... »

overall good room, clean place, enjoy for relax.... but in towel there are some woman hair (long).... next, please check all part in hotel room.... thx

Our hotel has responded to the review
Our hotel has responded to the review

Dear mu… .., Warmest Greeting from kota Pahlawan Surabaya... We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

AccorHotels certified review
Hendrayanto Business - 07/03/2018
« Hotel good »

Hotel in the center of city easy to go any where.clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear he… .., Warmest Greeting from kota Pahlawan Surabaya... We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 349547.00 IDR Non member rate
From 349547.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 1.1 km Hotel Majapahit Surabaya - Managed by AccorHotels
Hotel Majapahit Surabaya - Managed by AccorHotels
From
From 1001901.00 IDR Non member rate
From 1001901.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.7 km Mercure Surabaya
Mercure Surabaya
From
From 466400.00 IDR Non member rate
From 466400.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.7 km ibis budget Surabaya Diponegoro (Opening May 2018)
ibis budget Surabaya Diponegoro (Opening May 2018)
From
From N/A --- Non member rate
From N/A --- Member's rate Members’ Rate, join while you book
0P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 2.9 km Novotel Surabaya - Hotel & Suites
Novotel Surabaya - Hotel & Suites Hotel
From
From 517500.00 IDR Non member rate
From 517500.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in SURABAYA
See rates