Hotel - ibis Surabaya City Center
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Surabaya City Center Hotel

4.0/5 469 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • JUANDA INTL AIRPORT
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 224 rooms
  • 150 non-smoking rooms
  • 1 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,565 reviews

Our guest reviews for ibis Surabaya City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 469 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Andrea Couples - 13/01/2019 AccorHotels certified review
« Good stay »

Everything fine, breakfast could do with a little more choice of bakery products

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andrea Biguzzi, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologize for inconvenience cause by key error in the elevator. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Jo Families - 10/01/2019 AccorHotels certified review
« practical clean and strategic »

I always trust accor group hotel for its cleanliness and strategic location.My experience with ibis surabaya city centre is fulfilled my expectation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Jo, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Anonymous Families - 09/01/2019 AccorHotels certified review

Very Good staff and helpful For all team Specially Sendi and bell man

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Kusma Kastari, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Arief B. P. Couples - 09/01/2019 AccorHotels certified review
« comfy, nice place and strategic location »

The hotel is clean and the room is comfortable and clean. The staff is friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Arief Budiman P., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Samsul H. Friends - 09/01/2019 AccorHotels certified review
« Good location, Delicious Food »

I just like staying here is because of good location. The room is average. If you want to go outside for food, there are a lot of resto and warung behind. Easy to reach everywhere because you are in the heart of Surabaya. I never doubt about the food, accor group is always the best in it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Samsul H., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Demas P. Families - 09/01/2019 AccorHotels certified review
« Good Deal with the Price »

With a price like that compared to the location ( which is in the heart of commercial district of Surabaya ) all I can say is I've got what I need. A comfort room to stay, a clean bathroom ( which is mandatory ), a good selection of Indonesian dishes during breakfast, and an accommodating staffs. Minus point of the hotel is only it doesn't have pool. And I will give score 9 out of ten if you provide us with a comfortable pool ( since as I figured that your hotel is not only occupied by business person but also families ). it will be 10/10 if you can also make the bathroom larger with still keep your service standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Demas P., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback and constructive input as consideration that could be applied in our hotel and hopefully we could make it happen in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Danny Families - 05/01/2019 AccorHotels certified review
« Good »

I liked it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Danny, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Wim M. Friends - 04/01/2019 AccorHotels certified review
« enjoyable »

nice service, fast internet, need more electric socket beside bed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wim m., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and input for us, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Robert T. J. Business - 04/01/2019 AccorHotels certified review
« Good but not enough »

The Room was good, the view ok , but the bathroom why doesnt have another hole in a wooden floor? and the bathroom blower is so small

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Robert, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We do apologize for the inconvenience related to bathroom condition. Your input will be our consideration for the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Ika C. Families - 03/01/2019 AccorHotels certified review
« Ms »

No lift from basement to lobby

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Ika c., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback, and we do apologize for the inconvenience that related to we do not have a lift from the basement as it is a building constrained. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Sri S. Families - 02/01/2019 AccorHotels certified review
« Ok »

We only stay for less than 12 hrs.. So.. Nothing much to comment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Sri S., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Ardian Families - 01/01/2019 AccorHotels certified review
« Excellent »

Staffs are friendly, good food, clean room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ardian Wijaya, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

William T. Families - 29/12/2018 AccorHotels certified review
« Great stay »

Clean room, early breakfast at 4 am, cozy place

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. William t., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Renaldy P. Couples - 28/12/2018 AccorHotels certified review
« Feels like home! »

It was a surprise to found that there are greetings that the management provided to me, though i've known of such a thing.. but i never expected to be surprised.. the room was far beyond my expectation, all is working nicely and really feels like in my own house. This is my second visit there and i'm really satisfied.. thankyou..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Renaldy P., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Kian Families - 28/12/2018 AccorHotels certified review
« Good »

Nice room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kian, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Pink S. Families - 27/12/2018 AccorHotels certified review
« stasfying »

minimalist style hotel but the bathroom was so densed or small. it's okay for the price but could be more competitive comparing with others. minimalist style hotel but the bathroom was so densed or small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Pink S., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, and also thank you for your input. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Billy P. Business - 27/12/2018 AccorHotels certified review
« Comfortable »

The services is very satisfied, but one more thing to improved is the taste of breakfast. I mean, like nasi goreng sometimes kurang garam. And if i going to breakfast at 10.00, some food are remaining empty... Ya, trust me if you can improved what i'm saying. Trust me, it will be 100% Extremely Satisfied with This hotel. Ini kan indonesia, udah kenal dong dengan cita rasa makanan indonesia. Alangkah lebih baiknya di tingkatkan lagi. But in other word, i'm not saying the Quality of the food is worst. But need to improved, to be a better. Not perfect, but slightly better lah...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Billy P., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services especially during breakfast time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Maria Y. Business - 27/12/2018 AccorHotels certified review
« We had a great time. »

Unique bathroom. Comfy bedrooms. Nice view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Maria Y., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Habibi M. Business - 24/12/2018 AccorHotels certified review
« The Food »

The room is quite good, but I'm not really enjoy the food at breakfast. hope you can improve the on this part

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Habibi M., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team especially for the food at breakfast to do some improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Budijanto W. Business - 22/12/2018 AccorHotels certified review
« Short visit to Surabaya »

Thank you for the chance having an early check-in at Ibis Surabaya Citi Center. I appreciated to the arrangement. Team and I arrived too early to the hotel around 10 am. Of course, we could get our rooms when we arrived at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Budijanto W., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback, especially from our member, and it is an honor to serve you as a platinum member where the early check in is one of your benefit. Thank you again for sharing your experience and for your loyalty, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

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