Hotel - ibis Surabaya City Center
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Ibis Hotel Hotel

ibis Surabaya City Center Hotel

Jl Basuki Rahmat No 94 96 
60271  SURABAYA
INDONESIA

390 reviews
TripAdvisor Rating Based on 390 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air Conditioning
  • JUANDA INTL AIRPORT
  • Reception open 24 hours a day

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air Conditioning
  • JUANDA INTL AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 224 rooms
  • 150 non-smoking rooms
  • 1 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,310 reviews

Our guest reviews for ibis Surabaya City Center

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 390 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Eddy S. Business - 16/08/2017

I was very happy, as a silver member card holder, when I received an email telling that I might check-in as early as at 9 am. I came at 9.30, but the recepcionist told me that I had to wait for around 30 minutes for room preparation. It seems that when the staff sent the email to me, it is not well coordinated with the reservation staff. Anyway, I was then pleased to wait in the bar, so I waited for the room while having my welcome drink and not long (less than 15 minutes), in fact, the receptionist handed my room key. A very good solution: "waiting while having a welcome drink."

AccorHotels certified review
Franciscak Friends - 15/08/2017
« Nice hotel in the city centre »

The room is very nice n clean, the staff was very helpful n friendy, wifi quite strong, highly recommended!

AccorHotels certified review
Yanis Families - 14/08/2017
« Cleanest hotel room with beautiful city view »

Stay with my family for 2 night, room and bathroom is clean with spacious room size, streaming youtube internet is very fast.

AccorHotels certified review
Agus Friends - 10/08/2017
« Easy to wifi connect »

Internet is easy to connect and very helping for traveler like me

AccorHotels certified review
Eunike M. Families - 05/08/2017
« I'm having fun staying at the hotel.... »

I was staying for 2 nights there 7-9 july 2017. The room was rather small but cute, and overall clean despite few spots on the sheet. But when i told the staff, they respond it quickly and nicely... 2 thumbs up for their hospitality and quick responses...

AccorHotels certified review
Widya Business - 31/07/2017
« Great hotel, great internet »

Recomended for e commerce training, perfect wifi internet speed. Room is clean and has hair dryer.

AccorHotels certified review
Lely Business - 30/07/2017
« good »

It was good, but sometimes we need bigger bathroom, and bagusnya Ada colokan di samping setiap kasur

AccorHotels certified review
Anisa K. Solo - 27/07/2017
« The cleanest hotel room »

Room has warm atmosphere and has nice view on surabaya city, signal for wifi very strong to surfing internet.

AccorHotels certified review
Tari Business - 27/07/2017
« Nice »

Everything okay.. Good service...good staff..good wifi

AccorHotels certified review
Awang Solo - 27/07/2017
« Quickly internet browsing »

Browsing internet very quickly, email and youtube very fast to opened. Room very comfort and bathroom very clean.

AccorHotels certified review
Tama Business - 27/07/2017
« Easy to connect internet access »

Very good speed internet connection, i can use my VPN on malaysia office very fast. Stay for 3 day clean room and bathroom

AccorHotels certified review
M.siva Business - 26/07/2017
« Comfortable Stay »

Room quite comfortable, clean & spacious. Bathroom cleanliness can be improved. Breakfast items can be improved. Taste is ok. Restaurant service was very slow during lunch, had to remind the staff to be quick a few times. Front desk helpful. Wifi was ok.

AccorHotels certified review
Hari Couples - 26/07/2017
« The most strategic location of Ibis Hotel in Surabaya »

Just 5 minutes from the Tunjungan Plaza and Me and my wife just need to get the mall on foot. The facilities are just the standard of Ibis Hotel type (No Swimming Pool).. If compare to the price, it is a bit expensive then the other hotel around the Tunjungan Plaza. The Foods are Ok for me but the disappointing one is the egg corner has been closed at 9:30 AM (No body stand by and no stock of omlete or else)..

AccorHotels certified review
Dikky P. Business - 24/07/2017
« Dikky P. Utama »

It was nice room, strategic place, comfort bed and well breakfast. The staff is professional, process check in and check out was quick.

AccorHotels certified review
Sandi M. Families - 21/07/2017
« Best hotel »

Near to city

AccorHotels certified review
Buqb Business - 21/07/2017
« Group stay »

All staff were warm, welcoming and friendly. Food, when it arrived (a little slow in coming out) was delicious (except for too much dressing on the salad).. We would have loved to refresh in a pool but did give the massage ladies a few hours of work and appreciated their time. The 'VIP' room, as we suspected, was just a spare room so not really worth the extra money. Overall, clean facilities and helpful staff. Would certainly consider staying here again. If there is any room to add a pool, that would be appreciated for next time:)

AccorHotels certified review
Ming D. Business - 21/07/2017
« City Center »

Very good for business person

AccorHotels certified review
Mohamad A. Families - 20/07/2017
« Good services »

Very satisfied

TripAdvisor review
Business - 10/07/2017
« Nice hotel, clean and great location »

The hotel location is in the city centre, easy to find, the staff were friendly, no need to wait too long for check in and check out process. the internet connection need to be fix, it was too slow. overall the hotel is good and highlyb recomended

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr/Mrs Lauwm, Thank you for passion on your comments on TripAdvisor and thank you so much for staying with us at Ibis Surabaya City Center. It's a great source of inspiration and assistance to receive feedback from our valued guests and we do appreciate you taking the time to share your comment. We are glad to hear that you recommend our hotel and thank you for your input about wi-fi connection. It will be our concern. I will share your comments with our team. I believe this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mr/Mrs. Lauwm, We look forward to welcoming you back in the near future and we hope your next visit will be more pleasant than the previous one. Your sincerely, Dodit Hapsoro General Manager

AccorHotels certified review
Mr. P. Couples - 27/06/2017
« Strong internet wifi »

I use iphone and ipad is easy to connect internet, on resto, room event in meeting room

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