Hotel - ibis Surabaya City Center
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Surabaya City Center Hotel

4.0/5 444 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 356981.00 IDR Non member rate
From 356981.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • JUANDA INTL AIRPORT
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 224 rooms
  • 150 non-smoking rooms
  • 1 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

d
4.2/5 AccorHotels Rating 3,056 reviews

Our guest reviews for ibis Surabaya City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 444 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Svastika Business - 12/07/2018 AccorHotels certified review
« Satisfied »

Very good one

Daniel Solo - 11/07/2018 AccorHotels certified review
« Good location with good staff serviced »

It was nice experience to stay in there, the location in city center near with shopping mall and food culibary around. Good facilities offered with good staff serviced.

Irma D. Business - 11/07/2018 AccorHotels certified review
« Convinient and affordable »

This hotel though not spacious but convinient and the location in the city central.

Stephen Business - 10/07/2018 AccorHotels certified review
« Value for money hotel »

Location is good, newly refurbished interior, value for money, staffs are very helpful.

Aulia A. Couples - 08/07/2018 AccorHotels certified review
« Pleasant stay »

Friendly staff, cozy room, wifi and international tv channel available for use, delicious breakfast buffet. Always a pleasant stay at ibis hotel chain

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Aulia A., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Andre Business - 30/06/2018 AccorHotels certified review
« Good stay »

Everything is good as ibis standard, breakfast was tasty and lots of variant, room clean and comfort and also unique bathroom. Really enjoy one night stay in this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andre Ginar, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Mario Couples - 29/06/2018 AccorHotels certified review
« Love traditional food »

Finally i found traditional food & cake on ibis, room & bathroom is clean and hairdryer very useful for my wife

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mario Irfan, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Esther I. Families - 28/06/2018 AccorHotels certified review

Short stay but nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Esther I., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Janice D. Families - 27/06/2018 AccorHotels certified review
« Pleasant stay »

It was pleasant, as usual. I have been staying at ibis surabaya city center for a few times now, and never be dissapointed. Every stay is consistent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Janice D., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Anonymous Families - 26/06/2018 AccorHotels certified review
« fair »

not bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Desy Hapsari, Thank you for taking the time to tell us about your experience at the ibis Surabaya City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivi Anggriani General Manager

Tussi I. Couples - 23/06/2018 AccorHotels certified review
« Excellent experience »

Overall very satisfied with the staff friendliness and rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Tussi I., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Putu S. Business - 20/06/2018 AccorHotels certified review
« Short stay but perfect... »

I was staying the hotel for 1 night for business trip. Great location. Found the room was clean and tidy. I love the decor. All items in good shape. The breakfast was good. Small feedback for improvement, for the salad station. It need more variant. Jamu elixir was great. Nice service, and very polite staff. I always choose Ibis when I am not staying my chain hotels. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Putu S., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Tika D. Families - 20/06/2018 AccorHotels certified review
« Stay in the heart of Surabaya »

I give 100 for its location, where we literally stay in the heart of Surabaya City but at a affordable price. Everythings OK. Perfect for bussiness trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Tika Yunita D., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

jesscuu Family - 20/06/2018 TripAdvisor review
« My new favorite hotel »

The location is the bonus, the main reason to go to ibis Surabaya City Center is the guaranteed comfort you'll get! I stayed there for 2 nights and I wish I have extra off day just to keep sleeping in the room. The room concept is really unique, the bathroom is definitely my favorite. Very very clean room and comfortable bed. Great experience!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Jesscuu, Warmest Greeting from Ibis Surabaya City Center.... I wanted to personally thank you for staying with us and for taking the time to give nice review. We are delighted to learn that overall you have enjoyed your stay and we sincerely hope that we may welcome you back in the near future. Thank you again for all your honest feedback and it is only with this input that we have the opportunity to improve our services. Please do let me know personally if I may make arrangements for you. Yours Faithfully, Vivi Anggriani General Manager

Cdrs Couples - 19/06/2018 AccorHotels certified review
« So so »

Little bit boring about b'fast menu More perfume for Bed sheet it will be good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Isce Febriyanie, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Husnul Families - 17/06/2018 AccorHotels certified review
« Just good »

Just fit your budget for short trip with family

Our hotel has responded to the review
Our hotel has responded to the review

Dear Achmad Husnul Khuluqy, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Boy F. B. Business - 17/06/2018 AccorHotels certified review
« Great location with hreat service »

It was a short notice, but the staff can handled it very smooth. I did the sahur on time...thanks for reminding me. Hope can stay there again soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Boy Ferdin B., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Ryan Friends - 17/06/2018 AccorHotels certified review
« Very comfortable »

the place is very strategic, close to the shopping center and the service is very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Syalim, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Sekar Business - 16/06/2018 AccorHotels certified review
« It was nice. »

The location is great, the staff are kind and helpful, the food was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amarilies Harummi Sekar, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Franky Solo - 14/06/2018 AccorHotels certified review
« Great »

Feel comfort

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Franky, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 356981.00 IDR Non member rate
From 356981.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates