ibis Surabaya City Center 3 stars

Customer review rating (ALL Rating) 4.4/5 478 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • 24h free WiFi

  • 24h Room Service

  • Located in main business area with access to public transport between the hotel and airport.

  • CCTV Cameras in all corridors

  • Free parking

Our accommodation(s)

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Hotel location

ibis Surabaya City Center

Jl Basuki Rahmat No 94 96, JL. Basuki Rahmat 94 96, JL. Basuki Rahmat 94 96
60271 SURABAYA
Indonesia

GPS:-7.269722, 112.741361

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

TASTE RESTAURANT

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, everyday open at least 10:30 a.m. to 10:00 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  478 reviews

TripAdvisor Rating  4.5/5  987 reviews

Certificate of excellence 2023

Nice staff and best hotel

TripAdvisor rating 5.0/5

BYA O TripAdvisor review

Best of the best for Ibis Surabaya City Center. Im arrived at about 12.30 in the hotel and the receptionist help me to get a room earlier than check in time. Thanks for Melinda and friends, so i can relaxing and napping after a long trip from my city

Dear BYA O, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Melinda . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Thank you ibis

TripAdvisor rating 5.0/5

Resort29652849559 TripAdvisor review

Thank you Ibis suraby city center, i have came here for a few times. I request for smoking room and get earlier room before 2pm. Thank you for Melinda and friends really helpful and fast responses. Best hotel for Ibis and nice staff also. Thanks

Dear Resort29652849559, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Melinda . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

Good service

TripAdvisor rating 5.0/5

Hello S TripAdvisor review

Best hotel for family and friends. They have simply room type and big lobby for gathering. Well actually i have appointment in the dyandra convention and thamkfully ibis is my choice to stay. Thank you for all the staff specially for Melinda in front desk.

Dear Hello s, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Melinda . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

thank you for service

TripAdvisor rating 5.0/5

Nabilla K TripAdvisor review

thank you for ibis surabaya city center. they have great service, good location , big lobby, big restaurant, nice people surrounded and have cozy ambience to get a long staycation. Ms Melinda in front office have a big smile to great their guest. thank you ibis surabaya city center, keep it up

Dear Nabilla K, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Melinda . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

good service for this hotel

TripAdvisor rating 5.0/5

eriyanti dian s TripAdvisor review

i have a trip from bromo with my friend for this weekend and decided to stay in ibis surabaya city center because this hotel located in center of city. Thank you for Ms. Melindq, reallu nice and cheerful. me and my friend would be happy to comebqck.

Dear eriyanti dian s, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Melinda . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager

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Other web-users rate our hotel

  • 372 reviews 9.3/10 Location
  • 792 reviews 7.3/10 Room
  • 834 reviews 9.1/10 Service
  • 22 reviews 8.1/10 WiFi
  • 551 reviews 8.5/10 Food
  • 462 reviews 8/10 Cleanliness
  • 287 reviews 8/10 Breakfast
  • 5 reviews 1.2/10 Wellness Area

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