Hotel - Mercure Padang
Mercure Hotel Mercure Hotel

Mercure Padang

4.0/5 635 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • BUKIT TINGGI
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Tennis  (Nearby)
    • Outdoor tennis court
    • Tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 146 rooms
  • 65 non-smoking rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Web TV
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 296 reviews

Our guest reviews for Mercure Padang

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 635 reviews
Couples - 30/07/2018 TripAdvisor review
« Relaxing stay »

Excellent rooms very clean and very attentive staff keen to help. Breakfast was looked forward to each day, very good selection of local and western favourites. Good pool to cool off and relax at. We will stay again for sure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Anthony R Warmest Greeting from Mercure Padang… Thank you for stay with us and sharing your experience during your stay in Mercure Padang. It is our pleasure to know your feedback and we are happy to know that you enjoy stay with us especially with our service, product and hospitality. This is our goal to make our guests are enjoy and feel happy during their stay in our hotel. On behalf of the all Mercure Padang team, once again thank you very much and we look forward to welcoming you back again soon. Kindest Regards,

Family - 26/07/2018 TripAdvisor review
« good location »

i feel less about the standart of Mercure ...room need huge renovation Tv not working properly food at the restaurant ( nasi goreng and burger ) low quality ...breakfast soso .....maintenance must be a next big project bed really small

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Fisherman371, Warmest Greeting from Mercure Padang… Thank you for stay with us and sharing your experience during your stay in Mercure Padang. We do apologize for the inconvenience this is very valuable feedback so that we can continue to improve our product. We do hope to welcome you back at Mercure Padang and allow us to serve you better. Kindest Regards,

Kim Châu P Business - 17/07/2018 TripAdvisor review
« IT'S OK »

It seems that I did not get the accor point for my staying at mercure padang. I do not know why, can you please help check? the system of the hotel receptionist and restaurant for break fast was not linked. I have booked with breakfast , and then at breakfast the staff ask us to pay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Phankimchau, Warmest Greeting from Mercure Padang... Thank you for taking the time to tell us about your experience at Mercure Padang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We apologize for a less than satisfactory experience with us regarding your loyalty points and communications at breakfast time. Rest assured that I have personally discussed this with the department concerned to ensure immediate improvement and rectification is made accordingly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Business - 14/04/2018 TripAdvisor review
« Feedback »

The front desk & service staff very nice & friendly. The negative feedback I have is when the I received a call from reservation staff who was trying to move my reservation to Ibis hotel/ inferior hotel. But I insist to remain in Mercure as per my booked reservation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak. Harrykosasih Warmest Greeting from Mercure Padang… Thank you for stay with us and sharing your experience during your stay in Mercure Padang. We do apologize for the inconvenience this is very valuable feedback so that we can continue to improve our services. We do hope to welcome you back at Mercure Padang and allow us to serve you better. Kindest Regards,

Solo travel - 27/01/2018 TripAdvisor review
« Nice Place and Nice People »

Nice Place, friendly Staff and Nice People. Although the hotel is close to the hustle of the city, the hotel is very convenient for a place to rest and very close to the beach. Very strategic place to stay. The food menu in the restourant is very delicious. And a comfortable place also to relax, because this restaurant is adjacent to the pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Bafadhel A, Warmest greeting from Mercure Padang… Thank you very much for choosing Mercure Padang Hotel when you have a trip to Padang. We are happy to know that you enjoy stay with us especially with our service, facilities and hospitality. This is our goal to make our guests are enjoy and feel happy during their stay in our hotel. We look forward for your next visit to Mercure Padang. Kindest Regards,

Couples - 07/06/2017 TripAdvisor review
« Good location for relaxation »

The hotel located in quite area, good for relaxation & looking at open sea. During evening can scroll by the beach side to by snack & others. Good for morning walking. Shop is quite far from here. Staff very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wan M K W, Warmest Greeting from Mercure Padang… Thank you for staying with us and sharing your experience during your stay at Mercure Padang. We are delighted to know that our hotel is your first choice if you visit Padang. Your positive comment will encourage us to provide better service to all of our guests. On behalf of the all Mercure Padang team, once again thank you very much and we look forward to welcoming you back again soon. Kindest Regards,

Friends getaway - 15/03/2017 TripAdvisor review
« Poor customer service and no breakfast »

We pre paid for a room and breakfast and were told the next day we could not have it.....and now when trying to contact the hotel for a refund we get no response. That coupled with the banging party until 01.30 quite frankly ruined our trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jeffsal Warmest Greeting from Mercure Padang… We would like to thank you for choosing Mercure Padang as your accommodation choice for a visit to the city of Padang and for taking the time to share your comment with us. Herewith allow me to apologize for the inconvenience that occurred during your stay with us, input and comment that you give regarding to our staff’s service in response your request will become our big concern, this is very valuable so that we can continue to improve our services. We do hope to welcome you back at Mercure Padang and allow us to have another opportunity to provide you our best service. Sincerely Regards,

962ambikaj Family - 25/01/2017 TripAdvisor review
« Good Location and Nice Room »

The location is near with the beach and the room is good. Will be back to this hotel again when I visit Padang. Breakfast is also good (the taste and variation). Me and my family are satisfied with the Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Warmest greeting from Mercure Padang… Thank you for staying with us and sharing your experience during your stay at Mercure Hotel Padang. We are very pleased to know that you and family feel comfortable during your stay at Mercure Padang. Your positive comment will encourage us to provide better service to all of our guests. We are looking forward to welcoming you back again in Mercure Padang. With my Regards,

Business - 30/10/2016 TripAdvisor review
« A great place to stay »

The highlight of the visit was the breakfast. This chef could show a thing or 2 to other Accor Hotel chefs. Fantastic. The low light was being an Accor Club Platinum member I am requested to fill in preferences for rooms when booking, 1 of which was away from the elevator. Where was my room? Right next to the elevator! People coming and going from early to late. Disappointing, don't know why Accor ask for such preferences when they are frequently ignored.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Matthew A, Thank you for choosing Mercure hotel Padang for your accommodation and sharing your experience during your stay in our hotel. An honor for Management and the entire team of Mercure Padang Hotel to serve you during your stay in our hotel. Your comment regarding the room was next to the elevator which is not same with you requested, we do apologize for this mistaken. We will improve our services and hopefully it will not happen again. We would be pleased to welcome and assist you again in the near future. Kindest Regards,

Family - 19/07/2016 TripAdvisor review
« our stay »

the hotel was amazing from start to finish, management and staff should be applauded on amazing service. which translates to a fantastic experience for us.the rooms are unbelievable, the hotel is so clean and staff always look happy which means it is being well managed and a happy workplace.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ppterandedis, Warmest Greeting from Mercure Padang... Thank you for staying with Mercure Padang Hotel and taking your time to write your comment in Trip Advisor. Your positive feedback is much appreciate and it is definitely motivate our team to continue proudly give the best service to our customer. Again thank you for sharing and we are delighted to welcoming and see you soon! Kindest regards,

AnggyGustiza Friends getaway - 10/02/2016 TripAdvisor review
« Highly recommended hotel in Padang »

Staffs are friendly and helpful. Lobby is warm-welcome and clean. Room is tidy with nice interior. Bathroom is clean with ample space. Breakfast is nice both the restaurant and food quality. Location is strategically in the middle of the city and close to Padang beach. Highly recommended hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. AnggyGustiza, Warmest Greeting from Mercure Padang... Thank you so much for sharing your review with other Tripadvisor users, it is always a delight for us to read such positive comments. It is always valuable to hear from our valued guests that they are pleased and satisfied with our product and services. We will always continuously improve our quality and service to meet our guest expectation, therefore your feedback is very important to us and I will share it with all of my team. On behalf of the all Mercure Padang team, once again, we thank you very much and we look forward to the pleasure of welcoming you back again soon. Kindest regards,

Anonymous Business - 26/01/2016 AccorHotels certified review

Nice hotel..

Anonymous Business - 17/01/2016 AccorHotels certified review

Good quality at a good price. Fulfilling the standard of Accor hotels. Please enhance the breakfast menu variety. The hotel may consider to put Padangnese authentic food.

Couples - 16/01/2016 TripAdvisor review
« Lackluster And Disoriented Reception Staff »

Our check-in on Jan 5 was greeted by Tommy, who was very pleasant and helpful. However the reception manager was not al all nice. He was abrupt and defensive in his service attitude. When we went to the reception again to get some information, he was peeping through the small glass window of door leading to the office area. We have asked specific questions to the Seafood Restaurant, we were not told that it was not opened but was told to have the taxi running the meter so that we could catch the same cab back. In the end we paid IDR 50,000 for a round trip back to the hotel.l without dinner. We did not bother to embarrass Ridho. Another occasion, after spending minutes talking to the reception about calling a cab at 5 pm she did not bother to pass it on to her colleagues when she left for the day. We had to start all over again. However, the Housekeeping and F&B staff are simply fantastic! They were always eager to serve attentively. The reception staff need full training to understand what Customer Service is. The manager was unimpressive and we did not see him after checking in. We spent 7 nights and had to tolerate the inefficiency of the reception staff. We were in the same property in Singapore before that, the reception there was nothing short of warmth and welcoming. It was excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lilee700, Warmest Greeting from Mercure Padang... Thank you for the comments that you write on TripAdvisor about your staying at Mercure Padang. This is one valuable source of inspiration to receive feedback from our valued guests. Herewith, please allow us to apologize for your experience during your stay at Mercure Padang. This is a serious concern for us and we will make sure that this will not happen again in the future. Please do not hesitate to contact us if you need any assistance in the future as we want to make sure that guest satisfaction is our main concern. We are looking forward to welcoming you back at Mercure Padang. Sincerely Regards,

Anonymous Families - 08/01/2016 AccorHotels certified review

Kind staf. Clean and amazing room.

Anonymous Business - 07/01/2016 AccorHotels certified review

In overall services is satisfied and I have stayed twice, except services from Restaurant, i.e : Waiters are GOOD but Kitchen Chef need to be improved his services particularly food ordering like Omelet, Fried Egg etc. I ordered 3 times but failed since the order given to other person when the food ready while I was in the table to eat. It is important for the commitment and when some one order must be treated first come first service. I though first,second were forget but when came to the third, then I was up set and cancelled at all. Waiters then tried to help me but I have been unsatisfied. It was small incident but shall not happen at Hotel services.

Anonymous Families - 07/01/2016 AccorHotels certified review

It's exquisite

Anonymous Families - 05/01/2016 AccorHotels certified review

The room is very clean and makes a good impression for someone when he / she gets into the room. Unfortunately, the wi-fi speed is very slow (at the room and lobby).

Anonymous Business - 05/01/2016 AccorHotels certified review

Nice place, big room, nice breakfast

Anonymous Business - 05/01/2016 AccorHotels certified review

it is nice

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