Hotel - Mercure Padang
Mercure Hotel Mercure Hotel

Mercure Padang

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4.0/5 487 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool (Paying, Nearby)
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • BUKIT TINGGI
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool (Paying, Nearby)
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 146 rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Web TV
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Shower
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 296 reviews

Our guest reviews for Mercure Padang

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 487 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 07/06/2017
« Good location for relaxation »

The hotel located in quite area, good for relaxation & looking at open sea. During evening can scroll by the beach side to by snack & others. Good for morning walking. Shop is quite far from here. Staff very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wan M K W, Warmest Greeting from Mercure Padang… Thank you for staying with us and sharing your experience during your stay at Mercure Padang. We are delighted to know that our hotel is your first choice if you visit Padang. Your positive comment will encourage us to provide better service to all of our guests. On behalf of the all Mercure Padang team, once again thank you very much and we look forward to welcoming you back again soon. Kindest Regards,

TripAdvisor review
Friends getaway - 15/03/2017
« Poor customer service and no breakfast »

We pre paid for a room and breakfast and were told the next day we could not have it.....and now when trying to contact the hotel for a refund we get no response. That coupled with the banging party until 01.30 quite frankly ruined our trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jeffsal Warmest Greeting from Mercure Padang… We would like to thank you for choosing Mercure Padang as your accommodation choice for a visit to the city of Padang and for taking the time to share your comment with us. Herewith allow me to apologize for the inconvenience that occurred during your stay with us, input and comment that you give regarding to our staff’s service in response your request will become our big concern, this is very valuable so that we can continue to improve our services. We do hope to welcome you back at Mercure Padang and allow us to have another opportunity to provide you our best service. Sincerely Regards,

TripAdvisor review
962ambikaj Family - 25/01/2017
« Good Location and Nice Room »

The location is near with the beach and the room is good. Will be back to this hotel again when I visit Padang. Breakfast is also good (the taste and variation). Me and my family are satisfied with the Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Warmest greeting from Mercure Padang… Thank you for staying with us and sharing your experience during your stay at Mercure Hotel Padang. We are very pleased to know that you and family feel comfortable during your stay at Mercure Padang. Your positive comment will encourage us to provide better service to all of our guests. We are looking forward to welcoming you back again in Mercure Padang. With my Regards,

TripAdvisor review
Business - 30/10/2016
« A great place to stay »

The highlight of the visit was the breakfast. This chef could show a thing or 2 to other Accor Hotel chefs. Fantastic. The low light was being an Accor Club Platinum member I am requested to fill in preferences for rooms when booking, 1 of which was away from the elevator. Where was my room? Right next to the elevator! People coming and going from early to late. Disappointing, don't know why Accor ask for such preferences when they are frequently ignored.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Matthew A, Thank you for choosing Mercure hotel Padang for your accommodation and sharing your experience during your stay in our hotel. An honor for Management and the entire team of Mercure Padang Hotel to serve you during your stay in our hotel. Your comment regarding the room was next to the elevator which is not same with you requested, we do apologize for this mistaken. We will improve our services and hopefully it will not happen again. We would be pleased to welcome and assist you again in the near future. Kindest Regards,

TripAdvisor review
Family - 19/07/2016
« our stay »

the hotel was amazing from start to finish, management and staff should be applauded on amazing service. which translates to a fantastic experience for us.the rooms are unbelievable, the hotel is so clean and staff always look happy which means it is being well managed and a happy workplace.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ppterandedis, Warmest Greeting from Mercure Padang... Thank you for staying with Mercure Padang Hotel and taking your time to write your comment in Trip Advisor. Your positive feedback is much appreciate and it is definitely motivate our team to continue proudly give the best service to our customer. Again thank you for sharing and we are delighted to welcoming and see you soon! Kindest regards,

TripAdvisor review
AnggyGustiza Friends getaway - 10/02/2016
« Highly recommended hotel in Padang »

Staffs are friendly and helpful. Lobby is warm-welcome and clean. Room is tidy with nice interior. Bathroom is clean with ample space. Breakfast is nice both the restaurant and food quality. Location is strategically in the middle of the city and close to Padang beach. Highly recommended hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. AnggyGustiza, Warmest Greeting from Mercure Padang... Thank you so much for sharing your review with other Tripadvisor users, it is always a delight for us to read such positive comments. It is always valuable to hear from our valued guests that they are pleased and satisfied with our product and services. We will always continuously improve our quality and service to meet our guest expectation, therefore your feedback is very important to us and I will share it with all of my team. On behalf of the all Mercure Padang team, once again, we thank you very much and we look forward to the pleasure of welcoming you back again soon. Kindest regards,

AccorHotels certified review
Anonymous Business - 26/01/2016

Nice hotel..

AccorHotels certified review
Anonymous Business - 17/01/2016

Good quality at a good price. Fulfilling the standard of Accor hotels. Please enhance the breakfast menu variety. The hotel may consider to put Padangnese authentic food.

TripAdvisor review
Couples - 16/01/2016
« Lackluster And Disoriented Reception Staff »

Our check-in on Jan 5 was greeted by Tommy, who was very pleasant and helpful. However the reception manager was not al all nice. He was abrupt and defensive in his service attitude. When we went to the reception again to get some information, he was peeping through the small glass window of door leading to the office area. We have asked specific questions to the Seafood Restaurant, we were not told that it was not opened but was told to have the taxi running the meter so that we could catch the same cab back. In the end we paid IDR 50,000 for a round trip back to the hotel.l without dinner. We did not bother to embarrass Ridho. Another occasion, after spending minutes talking to the reception about calling a cab at 5 pm she did not bother to pass it on to her colleagues when she left for the day. We had to start all over again. However, the Housekeeping and F&B staff are simply fantastic! They were always eager to serve attentively. The reception staff need full training to understand what Customer Service is. The manager was unimpressive and we did not see him after checking in. We spent 7 nights and had to tolerate the inefficiency of the reception staff. We were in the same property in Singapore before that, the reception there was nothing short of warmth and welcoming. It was excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lilee700, Warmest Greeting from Mercure Padang... Thank you for the comments that you write on TripAdvisor about your staying at Mercure Padang. This is one valuable source of inspiration to receive feedback from our valued guests. Herewith, please allow us to apologize for your experience during your stay at Mercure Padang. This is a serious concern for us and we will make sure that this will not happen again in the future. Please do not hesitate to contact us if you need any assistance in the future as we want to make sure that guest satisfaction is our main concern. We are looking forward to welcoming you back at Mercure Padang. Sincerely Regards,

AccorHotels certified review
Anonymous Families - 08/01/2016

Kind staf. Clean and amazing room.

AccorHotels certified review
Anonymous Business - 07/01/2016

In overall services is satisfied and I have stayed twice, except services from Restaurant, i.e : Waiters are GOOD but Kitchen Chef need to be improved his services particularly food ordering like Omelet, Fried Egg etc. I ordered 3 times but failed since the order given to other person when the food ready while I was in the table to eat. It is important for the commitment and when some one order must be treated first come first service. I though first,second were forget but when came to the third, then I was up set and cancelled at all. Waiters then tried to help me but I have been unsatisfied. It was small incident but shall not happen at Hotel services.

AccorHotels certified review
Anonymous Families - 07/01/2016

It's exquisite

AccorHotels certified review
Anonymous Families - 05/01/2016

The room is very clean and makes a good impression for someone when he / she gets into the room. Unfortunately, the wi-fi speed is very slow (at the room and lobby).

AccorHotels certified review
Anonymous Business - 05/01/2016

Nice place, big room, nice breakfast

AccorHotels certified review
Anonymous Business - 05/01/2016

it is nice

AccorHotels certified review
Anonymous Families - 04/01/2016

I asked receptions to open the minibar, but no one showed up. I asked for a towel change, no one showed up either. Poor service, dirty pool, wouldn't go there for the second time.

AccorHotels certified review
Anonymous Solo - 04/01/2016

Nice place, friendly staff and so closed with pantai padang. But the last time, i had waiting almost 1 hour for my towel dissappointed me. But for all it's ok.

AccorHotels certified review
Anonymous Families - 04/01/2016

a pleasant place for the whole family

AccorHotels certified review
Anonymous Business - 04/01/2016

nice view, nice food, good job...!

AccorHotels certified review
Anonymous Couples - 01/01/2016

Not sure why the electricity was off many times (more than 5x) Breakfast was poor service, too many people, limited glass for drink, food is so so, servant looks tense (no smile). Seems this hotel is not ready for crowded guest. Really doesnt expected these with mercure / accor hotel brand.

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