Hotel - Mercure Padang
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Mercure Hotel

Mercure Padang

Jl Purus IV No 8 Padang  West Sumatra Indonesia 
25115  PADANG
INDONESIA

472 reviews
TripAdvisor Rating Based on 472 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool (Paying, Nearby)
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • BUKIT TINGGI
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool (Paying, Nearby)
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 146 rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Web TV
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Shower
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Padang

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 472 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 07/06/2017
« Good location for relaxation »

The hotel located in quite area, good for relaxation & looking at open sea. During evening can scroll by the beach side to by snack & others. Good for morning walking. Shop is quite far from here. Staff very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wan M K W, Warmest Greeting from Mercure Padang… Thank you for staying with us and sharing your experience during your stay at Mercure Padang. We are delighted to know that our hotel is your first choice if you visit Padang. Your positive comment will encourage us to provide better service to all of our guests. On behalf of the all Mercure Padang team, once again thank you very much and we look forward to welcoming you back again soon. Kindest Regards,

TripAdvisor review
Friends getaway - 15/03/2017
« Poor customer service and no breakfast »

We pre paid for a room and breakfast and were told the next day we could not have it.....and now when trying to contact the hotel for a refund we get no response. That coupled with the banging party until 01.30 quite frankly ruined our trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jeffsal Warmest Greeting from Mercure Padang… We would like to thank you for choosing Mercure Padang as your accommodation choice for a visit to the city of Padang and for taking the time to share your comment with us. Herewith allow me to apologize for the inconvenience that occurred during your stay with us, input and comment that you give regarding to our staff’s service in response your request will become our big concern, this is very valuable so that we can continue to improve our services. We do hope to welcome you back at Mercure Padang and allow us to have another opportunity to provide you our best service. Sincerely Regards,

TripAdvisor review
962ambikaj Family - 25/01/2017
« Good Location and Nice Room »

The location is near with the beach and the room is good. Will be back to this hotel again when I visit Padang. Breakfast is also good (the taste and variation). Me and my family are satisfied with the Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Warmest greeting from Mercure Padang… Thank you for staying with us and sharing your experience during your stay at Mercure Hotel Padang. We are very pleased to know that you and family feel comfortable during your stay at Mercure Padang. Your positive comment will encourage us to provide better service to all of our guests. We are looking forward to welcoming you back again in Mercure Padang. With my Regards,

TripAdvisor review
Business - 30/10/2016
« A great place to stay »

The highlight of the visit was the breakfast. This chef could show a thing or 2 to other Accor Hotel chefs. Fantastic. The low light was being an Accor Club Platinum member I am requested to fill in preferences for rooms when booking, 1 of which was away from the elevator. Where was my room? Right next to the elevator! People coming and going from early to late. Disappointing, don't know why Accor ask for such preferences when they are frequently ignored.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Matthew A, Thank you for choosing Mercure hotel Padang for your accommodation and sharing your experience during your stay in our hotel. An honor for Management and the entire team of Mercure Padang Hotel to serve you during your stay in our hotel. Your comment regarding the room was next to the elevator which is not same with you requested, we do apologize for this mistaken. We will improve our services and hopefully it will not happen again. We would be pleased to welcome and assist you again in the near future. Kindest Regards,

TripAdvisor review
Family - 19/07/2016
« our stay »

the hotel was amazing from start to finish, management and staff should be applauded on amazing service. which translates to a fantastic experience for us.the rooms are unbelievable, the hotel is so clean and staff always look happy which means it is being well managed and a happy workplace.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ppterandedis, Warmest Greeting from Mercure Padang... Thank you for staying with Mercure Padang Hotel and taking your time to write your comment in Trip Advisor. Your positive feedback is much appreciate and it is definitely motivate our team to continue proudly give the best service to our customer. Again thank you for sharing and we are delighted to welcoming and see you soon! Kindest regards,

TripAdvisor review
AnggyGustiza Friends getaway - 10/02/2016
« Highly recommended hotel in Padang »

Staffs are friendly and helpful. Lobby is warm-welcome and clean. Room is tidy with nice interior. Bathroom is clean with ample space. Breakfast is nice both the restaurant and food quality. Location is strategically in the middle of the city and close to Padang beach. Highly recommended hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. AnggyGustiza, Warmest Greeting from Mercure Padang... Thank you so much for sharing your review with other Tripadvisor users, it is always a delight for us to read such positive comments. It is always valuable to hear from our valued guests that they are pleased and satisfied with our product and services. We will always continuously improve our quality and service to meet our guest expectation, therefore your feedback is very important to us and I will share it with all of my team. On behalf of the all Mercure Padang team, once again, we thank you very much and we look forward to the pleasure of welcoming you back again soon. Kindest regards,

TripAdvisor review
Couples - 16/01/2016
« Lackluster And Disoriented Reception Staff »

Our check-in on Jan 5 was greeted by Tommy, who was very pleasant and helpful. However the reception manager was not al all nice. He was abrupt and defensive in his service attitude. When we went to the reception again to get some information, he was peeping through the small glass window of door leading to the office area. We have asked specific questions to the Seafood Restaurant, we were not told that it was not opened but was told to have the taxi running the meter so that we could catch the same cab back. In the end we paid IDR 50,000 for a round trip back to the hotel.l without dinner. We did not bother to embarrass Ridho. Another occasion, after spending minutes talking to the reception about calling a cab at 5 pm she did not bother to pass it on to her colleagues when she left for the day. We had to start all over again. However, the Housekeeping and F&B staff are simply fantastic! They were always eager to serve attentively. The reception staff need full training to understand what Customer Service is. The manager was unimpressive and we did not see him after checking in. We spent 7 nights and had to tolerate the inefficiency of the reception staff. We were in the same property in Singapore before that, the reception there was nothing short of warmth and welcoming. It was excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lilee700, Warmest Greeting from Mercure Padang... Thank you for the comments that you write on TripAdvisor about your staying at Mercure Padang. This is one valuable source of inspiration to receive feedback from our valued guests. Herewith, please allow us to apologize for your experience during your stay at Mercure Padang. This is a serious concern for us and we will make sure that this will not happen again in the future. Please do not hesitate to contact us if you need any assistance in the future as we want to make sure that guest satisfaction is our main concern. We are looking forward to welcoming you back at Mercure Padang. Sincerely Regards,

TripAdvisor review
Solo travel - 24/11/2015
« "Amazing Night in Mercure Hotel Padang" »

During my stay at this hotel , I feel really happy and comfortable . why ? because since the start of the arrival , the hotel staff is very responsive and serve me with a warm and sincere smile . I really do like a king in this hotel starting from check in to check out . The hotel rooms are luxurious and very clean . The restaurant is good and the food taste is very delicious . Of course , the hotel location is very strategic and close to the beach and food street vendors . Access to the hotel is very easy to find.I stated that this hotel is very comfortable and safe for leisure or business.Thank you and I hope to be back to stay at this hotel another time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dickywilly_alhafiid, Warmest Greeting from Mercure Padang... Thank you for staying with us recently and spending some of your time to share your feedback on Tripadvisor. It is great to see that, It is a pleasure to know that you have enjoyed your stay at our hotel and our services and facilities that exceeded your expectation. All of Mercure Padang staff always happy to know that our guests are happy. It is very rewarding for all of the team to receive the feedback from our guest who has seen the improvements that we have made as we continue to evolve the levels of personal service that we provide to our guests. On behalf of the all Mercure Padang team, once again, we thank you very much and we look forward to the pleasure of welcoming you back again soon. Best Regards,

TripAdvisor review
Family - 23/10/2015
« Almost a Resort »

Mercure Padang's expansive driveway and lobby bespeak of this property's uniqueness in the Mercure portfolio. Take a flight of stairs (or the elevator) up and one comes to the very pleasant pool/Atlantis restaurant area. A family event brought me back to Padang, and I am very glad I chose to stay at the Mercure. It is not in the very center of town, but it's a mere 2-3 minute walk from Purus beach. Besides, Padang is not a big place, a 10-15 minute drive took me almost anywhere. The hotel gave me a warm welcome as Accor platinum member, upgrading my reservation to a lovely junior suite, where a plate of cakes and fruits was waiting. My birthday happened to fall during my stay there, and in the evening a complimentary birthday cake was waiting in my room, and it was simply delicious! Breakfast at Atlantis was something to look forward to each morning. I always had mine sitting by the pool. The pool itself is very nice and inviting, a great place to catch the sunset (too bad I didn't catch a beautiful one during my stay). Two minor problems made my stay not so perfect: - Internet was patchy, prone to go down every now and then. - Housekeeping needs to be more familiar with procedures for the hotel robe. Everytime I came back in the afternoon, I found that the robe has been taken from the room (to be cleaned I expect). Also, when I called housekeeping regarding the missing robe, it was very difficult to make them understand what I meant - it seems they don't understand what a "robe" is. All in all, I had a very good time staying at Mercure Padang. From what I saw, it's the best place to stay within Padang city limits - as well as the best Mercure I've ever seen anywhere. It almost felt like I was staying at a resort. I would gladly stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. FGunawan, Warmest Greeting from Mercure Padang... Thank you for sharing your feedback, definitely I will share your comment and input to my team. We will follow up the issues and make sure that will not happen again in the future. We very much appreciate your comments regarding your stay at the Mercure Padang. It is always a pleasure to receive positive feedback from our valued guests like you. It is our goal that all our guests leave with a smile. On behalf of the all Mercure Padang team, we look forward to the pleasure of welcoming you back again soon. Kindest regards,

TripAdvisor review
Mas-Sastro Family - 05/06/2015
« Nightmare »

We choose this hotel because it was still new and the location was good, but we later found out that the service was terrible. It seems that there was some construction work going on at night because we could hear banging in our room. We though that they're going to stop at around sleeping time (10 pm), but they keep on banging. We finally called the front desk at 12:30 am to complain about the banging and they promise us to follow up on it but it didn't stop. It finally stop banging at 04:30 am. Another bad experience that we had was that the carpet on the hall way from the elevator to our room smells very bad. it was those soggy or bad odor smells. We've complaint to the the bellboy who happened to pass by our floor, and what he did was spray air freshener the area and did nothing to the carpet. The smell was still there through out our stay. This was the worst hotel through out my experience staying in the Accor Hotel Group all this time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mas-Sastro, Warmest Greeting from Mercure Padang... We would like to thank you for choosing Mercure Padang as Mr accommodation choice for a visit to the city of Padang and for taking the time to share your comment with us. Herewith these allow me to apologize for inconvenience that have occurred during your stayed with us, inputs and also comment that you give regarding disturbances during the night and little interference with the scent of the carpet in the corridor. This input is very valuable so that we can continue to improve the quality of the product and also our services. I will share these comments with our team and I am sure it will be a motivation for all our staff, because at Mercure Padang we strive to continuously improve the quality of our services for the convenience of guests. We hope to welcome you back at Mercure Padang and permits us to have another opportunity to provide our best service. Sincerely Regards, Robby Kauditan General Manager

TripAdvisor review
yopisutedjo Business - 16/05/2015
« Need more improvement »

I stayed 2 night for business purpose. On the positive side, hotel is new and close to the city. The things needs to be considered is the hotel surrounded by old and ghetto style housing in contrast to the hotel. Also, room was dusty, A/C noise was loud, bathroom was in terrible conditions, glasses for drinking was dirty, the long corridor to my room smelled like human excrement. Note also for those who are allergic to MSG or flavor enhancer this place uses a generous amount on their soups and some of their dishes. I just hope that there will be positive changes in this hotel since this is supposedly still a new hotel building.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yopisutedjo, Warmest Greeting from Mercure Padang... Thank you for the comments that you write on Trip advisor about your staying at the Hotel Mercure. This is one valuable source of inspiration to receive feedback from our guests respect. Herewith, please allow us apologize for your experience during stay at the Hotel Mercure Padang was less as expected. Especially regarding our facilities were not good as it sounds rather noisy air conditioning, bathroom was not in good condition, drinking glasses was not clean and corridor smell was not good. This is a serious concern for us so it does not reoccur in the future. For AC, we are working to provide a silencer, and then to the bathroom, this time we are doing repairs and extra cleaning. Regarding the corridor, after we checked, the bad smell comes from the smell of a gas leak, not the smell of human excrement. And the last of the sense amplifier, we will pay attention to their use in the future. Once again I thank you for this input, and we will share these comments with our team so that it can be a motivation for all staff so that it does not reoccur. What if there is anything else we can help please do not hesitate to contact us or pleasing the other management team, because we will always be ready to receive input for quality of service and products we provide can always be increased for the convenience of our guests everything. Once again we thank you very much and we hope to be able to welcome you to Mercure Padang. Sincerely Regards, Robby Kauditan General Manager

TripAdvisor review
Juaniva Family - 28/02/2015
« my trip »

Actually, I really enjoyed my stay at Mercure Padang hotel. The breakfast is great, got a nice variety of food there, the room is really clean and quite big for my standards. The downside is the location, which is a bit far from the town centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juaniva, Warmest Greeting from Mercure Padang... Thank you very much for taking the time to write such a detailed review of Mercure Padang. It is a great pleasure to hear that you enjoyed your stay with us and had a beautiful experience with our facilities and services . All of Mercure Padang staff always happy to know that our guests are happy. It is very rewarding for all of the team to receive the feedback from our guest who has seen the improvements that we have made as we continue to evolve the levels of personal service that we provide to our guests. On behalf of the all Mercure Padang team, once again, we thank you very much and we look forward to the pleasure of welcoming you back again soon. Kindest regards, Dodit N. Hapsoro General Manager

TripAdvisor review
Mitch B Friends getaway - 07/08/2014
« Dirty rooms poorly managed »

One night at Mercure was more than enough for me. I arrived at the hotel early and was told check in was not until 2pm which is fair enough. When 2pm came around I was told the room was not ready and I would have to wait until 3pm. Even though I requested non smoking room the room absolutely stunk of smoke and was rather dirty. There was water flowing from the next room under the wall and into my shower when the next doors shower was being used - very unhygienic. Definitely never going back. The only positive thing I could add is that the food in the restaurant was very good for Padang standards

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mitch B, Warmest Greeting from Mercure Padang... Thank you for choosing Mercure Hotel for your accommodation in Padang. We are glad to receive your feedback. Regarding to some improvement on performance and quality of our product and service will be continuously maintained for optimal guest satisfaction. Nevertheless we are enchanted to know that you found that food in the restaurant at Mercure Hotel is very good. It was a pleasure to have you as our guest. Our Chef sends his sincere regards to you. Once Again, thank you for sharing your experience. We will be honored to welcome your next visit with continuous improved product and service quality. Your Sincerely, Dodit Hapsoro General Manager

TripAdvisor review
Eve A Business - 29/07/2014
« very good »

I stay in this hotel almost every week for business. The staffs are very nice the receptionists especially miss Gina, miss Elvi, n miss Deby, very helpful and friendly. The room is nice, I like the one with pool view. The foods are delicious my fav is sop buntut. If I may suggest why dont you put bath tub in the bathroom, it wud be very nice to have a hot bath in the tub after long hard day. Overall its a nice hotel. Worth the money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eve A, Warmest Greeting from Mercure Padang... Thank you for taking the time to write a positive review of your recent stay with Mercure Padang. We are delighted to learn how much you enjoyed your recent stay with us and to hear how pleased you were with the services given here. Miss Gina, Miss Elvi and Miss Deby sends their heartly regards to you. According your suggest to put bath tub in the bathroom, as effort to participate to save the environment, especially of water saving it was deliberately designed not to use the bath tub. Based on study that the average consumption of water usage when using the bath tub is 200 liters per person, but average using water by shower for bathing only 40 liters per person, so we invite all our guests to participate in water saving efforts and conserve our environment by using shower for bathing. Nevertheless at Mercure Padang in certain room type such as Business suite and Executive Suites it has bath up inside. On behalf of the all Mercure Padang family, we thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Kindest regards, Dodit N. Hapsoro General Manager

TripAdvisor review
Business - 22/07/2014
« Good hotel with seaview »

It's been a pleasant stay in the Superior room, which is quite big and roomy. Swimming pool looks good. The local indonesian cuisine (sop buntut padang/balado) is yummy. Location wise, the hotel is nearby to the beach, within walking distance. But don't expect you can swim in the beach, as it is filled with rocks and the water looks dirty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marlo3, Warmest Greeting from Mercure Padang... We very much appreciate your comments regarding your stay at the Mercure Padang. It is always a pleasure to receive positive feedback from our valued guests as like you. It is our goal that all our guests leave with a smile. Once again Thank you and we are here to ensure your stay will be the most enjoyable. On behalf of the all Mercure Padang team, once again, we thank you very much and we look forward to the pleasure of welcoming you back again soon. Kindest regards, Dodit N. Hapsoro General Manager

TripAdvisor review
Friends getaway - 18/10/2013
« will be back »

this is a new hotel with location near Padang beach but surrounding with the local houses..little bit to find the way to restaurant for breakfast..nice swimming pool. My room # 612 and # 616 are perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Joekepam, Thank you for extending your staying experience at Mercure Padang with tripadvisor readers. It gives us a great pleasure to hear that you found our hotel as a new hotel with nice swimming pool and perfect rooms !! I will share your comments with our staff member. I am sure this feedback will serve as a encouragement to all of our team as we strive to continuously improve the quality of our services. Please do not hesitate to share back to us on how we can make your next stay even more delightful. We look forward to welcoming you back to the hotel. Your sincerely, Dodit N. Hapsoro General Manager

TripAdvisor review
Erik2727 Business - 07/10/2013
« Good Hotel with Value »

the room is very nice, the design is very good, also the bed is comfort. Just no bell in the door, so somebody has to knock the door. Overall is very good. But the location is faraway from shopping center.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Erik2727, Thank you for your positive review and feedback on your experience with us. We really happy to know that you feel satisfy with our nice room, very good design, and comfort bed. Do rest assured that we will continue to work hard to ensure that our guests get the most of their time spent here at the hotel. Do come back to visit us soon as it has been a pleasure to have you at Mercure Padang. Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best as a good hotel with value! And your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Mercure Padang in the near future. Your sincerely, Dodit N. Hapsoro General Manager

TripAdvisor review
Couples - 14/06/2013
« Excellent »

All the staff were very friendly and helpful thank you. We will be back. The service was fantastic in the restaurant, the pool was great. A good place to relax in Padang before going to the Mentawai :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear traveladdictjkt, Thank you so much for posting your review on Tripadvisor. It's a great source of inspiration to receive feedback from our valued guests and we do appreciate you taking the time to share your kind words My team and I are happy that you found us as A good place to relax in Padang !! We are very pleased to inform that recently Mercure Padang has been selected as the most favorite transit point for tourists who want to continue their trip to Mentawai Islands or other places of interest in west Sumatra, by inbound travel agents I will share your comments with our staff member. I am sure this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. On behalf of the all Mercure Padang team, we thank you very much for your patronage and we look forward to the pleasure of welcoming you back again soon. Your Sincerely, Dodit Hapsoro General Manager gm@mercurepadang.com

TripAdvisor review
Friends getaway - 05/06/2013
« A very different feeling »

Organized a trip to climb Kerinci in May 2013 so had to spend a night in Padang due to the long hours of driving from Padang to Kerinci. I decided to pick an Accors hotel in Padang but I wasn't quite sure how it will turn out since Padang is not a huge city and wary that it might turn out to be worse than an IBIS hotel. Price wise I find it reasonable. It takes about 30min of taxi from the airport and is the highest building in the area near the beach. The building on the outside looks decent and normal. Upon arrival we were greeted with nice, tidy and spacious lobby/front desk, a sign that the hotel is fairly new and well looked after. Quite the opposite of what I have expected since I have stay in Indonesian hotels before. Staff were friendly and has no problem with English and we were quickly given our rooms facing the sea. The walkway of each floor gives one a modern classy feel, can't imagine that we were in Padang. The rooms and the toilets are clean, modern, and properly design and constructed like in some of the more quality hotels. I was given a smoking room but it did not smell like one. The pool side is spacious with a relaxing atmosphere, especially at night, along with the best and freshly made soursop juice from the poolside bar. Breakfast provided by the hotel is fantastic, a mixed of Indonesian and European choice of food and good coffee. It was so enjoyable that we joked of canceling the Kerinci climb and stay in the hotel for a few more days. All in all it felt like living in an oasis and we will return again should we travel to Padang next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mameluke, Thank you so much for posting your review on Tripadvisor. It's a great source of inspiration and assistance to receive feedback from our valued guests and we do appreciate you taking the time to share your kind words My team and I are happy that you found us as like an oasis in Padang !! I am very pleased to inform that as the highest mountain in Sumatra, Kerinci have its own challenges and very beautiful scenery. Even according to local myth, there is still a rare life, the remains of the ancient world, which is commonly referred to as "Uhang Pendek" (The Short man) I will share your comments with our staff member. I am sure this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services On behalf of the all Mercure Padang team, we thank you very much for your patronage and we look forward to the pleasure of welcoming you back again soon. Your Sincerely, Dodit Hapsoro General Manager gm@mercurepadang.com

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