Hotel - ibis Santiago Providencia
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Santiago Providencia Hotel

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4.0/5 4,167 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • PARKING IS SUBJECT TO AVAILABILITY
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning or central heating depending on the season
    • Automatic air control
    • Manual temperature control
    • Air conditioning or central heating depending on the season
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
See all services

Hotel location

Our rooms

  • 182 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
    • Air conditioning or central heating depending on the season
    • 220/240 V AC
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating Based on 7,727 reviews

Our guest reviews for ibis Santiago Providencia

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 4,167 reviews
AccorHotels certified review
Anonymous Couples - 13/02/2018
« Very disappointed »

Dirty room

TripAdvisor review
Business - 11/02/2018
« poor service »

I waited twenty minutes to check-in while the three women behind the counter chatted to one another rather than attending to my check-in. There was no one else to check-in. When I asked to be checked-in, I was told to wait, while they continued their conversation. I was later told by a friend that this is typical of customer service in Santiago. However, this is an international chain, so I do expect better. The cleaning lady was the friendliest person on the staff.

AccorHotels certified review
Phillip Business - 10/02/2018
« check-in staff were rude and lazy »

I was kept waiting 20 minutes to check-in while the three people behind the counter carried on a conversation and totally ignored my presence. When I asked to be served, I was told to wait, while they finished their conversation

AccorHotels certified review
Enrique G. Business - 06/02/2018
« excelent!!! »

excellent!!

AccorHotels certified review
Bkt Solo - 03/02/2018
« Not matching the average of ibis standard »

there was a smell of toilet at the reception area during my whole stay. the internet on 11th floor had problems between 23-24:00 every night - that was delaying a lot of my work.water leaking in the toilet and no body was taking.care even i was mentioning.

AccorHotels certified review
Nelson S. M. Families - 25/01/2018
« I had better times there »

Well, Pope was visiting Chile, over crowd and not enough people to give what I had before. Bar is the worse point of service, you got it to something, to slow, some servers are nice but, a few did not like it. I did never complain during my visit to Ibis, I had been there several years. I was March 2017, June 2017 and now January 2018, so 3 times in less than a year. Your best employee is Guido Torres, he was always checking everything, giving information, helping me with my luggage (I am 70 yers old). ANd it is not only this time when he shows how good server is, always.

AccorHotels certified review
Fernando Couples - 19/01/2018
« Good place to stay »

Although the lobby was too busy (pope visit) we were treated well.

AccorHotels certified review
Antony O. Couples - 12/01/2018
« Rude unhelpful staff »

Extremely bad - it was an insult to my dignity to try to deal with your staff. The acting manager refused to see me and the few staff who could speak english were not teliable or at all helpful.

AccorHotels certified review
Richard Couples - 08/01/2018
« Up to the usual friendly convenient standard »

The staff were above our experience with other Chilean in the capital; helpful; friendly and courteous The hotel ws everything you'd expect from Ibis so no surprises We stayed over Christmas and felt the evening dinner could have been better with maybe a party atmosphere instead of a buffet - a sure sign that the kitchen staff were short handed A good position for shops and walks

AccorHotels certified review
Renato G. Families - 08/01/2018
« compensadora »

Entrega o que vende.

AccorHotels certified review
Mustafa Couples - 02/01/2018
« Very slow check-in & check-out. »

Nice hotel. But, very slow check-in & check-out.

AccorHotels certified review
Alejandra Couples - 30/12/2017
« Tranquilo »

Normal

AccorHotels certified review
Mauricio O. C. Solo - 22/12/2017
« Nice hotel very good located. Comfortable. »

Very good option in Santiago de Chile. The staff was very friendly, serviceable and all the time taking care of you.

AccorHotels certified review
Luis Business - 22/12/2017
« Cumple mis expectativas »

Agradable

AccorHotels certified review
L. Business - 21/12/2017
« Poorly managed and staffed »

Lines for checking in and out, room not well maintained, lobby bar served by an impolite waiter, laundry service delayed by several hours...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lenz, We are truly sorry and concern about the experience you had with us, and we want to thank you for letting us know about this situation, we are working hard to solve this inconvenience and improving our services to have the chance to make your staying with us, much better the next time. We look forward to have the chance to welcome you back soon in the future, Sincerely Daniel Cartes Hotel Ibis Santiago Providencia

AccorHotels certified review
Arthur Couples - 19/12/2017
« Ibis Santiago Providencia Staff is the Best! »

Good room, excellent staff!

AccorHotels certified review
Judy L. Couples - 18/12/2017
« Very clean and quiet »

We always know what to expect from an Ibis Hotel. This was no exception.

AccorHotels certified review
Anonymous Business - 11/12/2017
« Okay »

Room was dirty, especially thin mattres over bed, some staff at counter not friendly, food choices quite limited and not well prepared

TripAdvisor review
Couples - 07/12/2017
« They charged my card twice !!!! But the hotel was otherwise fine »

Good location in Providencia, next to subway. The room is a carbon copy of all other IBIS Hotels, good standard within a nicely lit bright building Breakfast selection is not as extensive as other IBIS Hotels in Latin America - became tedious after 4 days without a change in selection At checkout I asked for the deposit paid to be refunded at check in (which they confirmed), as I used a different card to pay the bill at check-out.....it seemed all fie until I noticed they did not refund the deposit on the first card, therefore I have to go through the pain to get my card refunded.....others beware!!

AccorHotels certified review
Pablo P. Business - 04/12/2017
« Greatness! »

My experience is Ibis, was outstanding. The price is very nice, and the staff were amazing too. In addition, something that I noticed this time around, is that the system improved a lot in terms of speed. I remember going to Ibis and having to wait in line at least for 25 minutes. BUT now, it is super quick, and the staff members are actually very responsive. It was the best time I had in an Ibis hotel.

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