Hotel - ibis Santiago Providencia
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Santiago Providencia Hotel

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4.0/5 4,233 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • PARKING IS SUBJECT TO AVAILABILITY (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning or central heating depending on the season
    • Automatic air control
    • Manual temperature control
    • Air conditioning or central heating depending on the season
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
See all services

Hotel location

Our rooms

  • 182 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
    • Air conditioning or central heating depending on the season
    • 220/240 V AC
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.1/5 AccorHotels Rating Based on 8,400 reviews

Our guest reviews for ibis Santiago Providencia

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 4,233 reviews
TripAdvisor review
Couples - 07/06/2018
« A weekend in Santiago »

The ibis Providencia, Santiago is located close to the Parque Metropolitano - San Cristobal and has excellent services. The staff is attentive and provides good service. One tip: the trip to Valle Nevado with Turistik is over rated and does not provide enough time to enjoy the moment.

AccorHotels certified review
Judith G. Solo - 06/06/2018
« Nice location »

I have chosen the hotel for the location, but that was it. The front personal was really unfriedly and the bed was not prepared to offer comfort in this season (winter). The duvet was extremely thin (was more a thick sheet than a duvet). The breakfast experience was also not satisfying. The toaster was not working properly and due to the complaint of another guest, on fixing that tiny problem, they blocked the use of the automatic pancake making machine, one of the BFast highlights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judith G., Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Anonymous Business - 04/06/2018
« Regrettable »

I did not enjoy staying at the Ibis. Mattress had weight deformities and pillow was uneven. I had terrible headaches and neck tension and called reception at 3AM to request another pillow. I was informed there was nothing they could do. I requested pain killers and again, was informed they couldn't help me in any way. The attendant didn't show any empathy and I was left with no support. When I asked the security which way I had to walk to reach the costanera center, he asked me if I was armed, as I should not be walking alone at night. I did go by foot and saw many children, women and people on the streets, and not a single sign of danger.

AccorHotels certified review
Jp Business - 29/05/2018
« Installations are good and clean »

Room and services were very good. Breakfast was also ok. Help desk is probably the weakest part of the whole experience at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jose Pablo C., We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Manni A. Solo - 27/05/2018
« Great 3-Star accommodation just 3 metro stations from central CBD »

I was welcomed at the entrance by a fine gentleman who escorted me to the front desk.I had a great check-in experience with a lovely lady even though we we both spoke completely different languages, we managed fine. The room was adequate in size and clean. More importantly the bed was comfortable. Internet connection was easy and satisfactory speed. For this level of accomodation you really cannot fault Ibis Providencia. Budget accomodation with great customer service. Can't ask for much ore than that!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manni A., We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Andre Families - 23/05/2018
« Very nice staying »

The staff were very respectful. They could speak native Portuguese and informed us about the city without any hesitation. No defect was found.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andre Luiz Amorinm Berenguel, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Andres Couples - 22/05/2018
« agradable »

buena.em general

Our hotel has responded to the review
Our hotel has responded to the review

Dear andres Plaza, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Pablo M. Families - 22/05/2018
« Recomendo »

Porto Seguro

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pablo Melero, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Jose R. S. D. S. Couples - 22/05/2018
« Confortable »

The best food I have on IBIS hotels wrldwide

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jose Raimundo S Souza, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Nicolas C. Business - 22/05/2018
« it’s good for few nights »

it’s good for few nights

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jose Nicolas Castiblanco, Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Elsa H. Families - 21/05/2018

My experience was nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elsa Hernandez, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Amelia B. Friends - 18/05/2018
« Accor chain hotels are always good if yo take into consideration cost-benefit. »

We were given a room that was not cleaned yet. Had to take all luggage back to the Reception to ask for another room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Missaco Barros, Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Gustavo Business - 12/05/2018

Conforme

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Luis Gustavo C., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Santiago Providencia. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Renato Couples - 08/05/2018
« fine »

as usual, great breakfast, good facilities (getting older by the way). Few personal service, some of then do not fit the right ibis standards, regarding guests needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Renato S., We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Nestor H. Solo - 24/04/2018
« satisfactory »

very nice experience!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nestor Hernandez, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Francisco Couples - 23/04/2018
« good for the price »

it was good, the room was a bit small but served its purpose.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francisco Rojas, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

TripAdvisor review
Family - 21/04/2018
« Good location with Ibis standard »

This hotel is very close to a subway station with access to Santiago main atractions, the neighborhood is good and you may find a lot of restaurants and shops around. The rooms and infrastructure meet the expectations for this kind of hotel

Our hotel has responded to the review
Our hotel has responded to the review

Der Guest; Thank you very much for letting us know your opinión about your stay at Ibis Santiago Providencia. We are very glad to know that we have met your expectations and we really look forward to receiving you back on your next visit to the city. Kindly Equipo Ibis Santiago Providencia

AccorHotels certified review
Irina Business - 18/04/2018
« Good location, bad breakfast »

Very good location, friendly staff speaking English, but poor breakfast ( better than french, worse than german or scandinavian)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irina Pettersson, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Raul N. Business - 16/04/2018
« My Stay in Ibis Providencia »

Overall it was OK. Just a couple of details I would like to bring to your attention. Check in was very slow and the water in the bathroom sink looks like it was clogged because it drained very slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raul Navarrete, Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Andrés V. Business - 15/04/2018
« Almost perfect »

Three things that didn't work: 1. The ring seat on the toilet is loose. That is annoying. 2. Guests staying in neighbouring rooms came late making a lot of noise. That was really annoying. 3. The reservation of my taxi to the airport was not properly taken care of. Luckily, the receptionist found a solution in the morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andres Felipe Valderrama Pineda, Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

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