Hotel - ibis Santiago Providencia
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Santiago Providencia Hotel

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4.0/5 4,194 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • PARKING IS SUBJECT TO AVAILABILITY (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning or central heating depending on the season
    • Automatic air control
    • Manual temperature control
    • Air conditioning or central heating depending on the season
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
See all services

Hotel location

Our rooms

  • 182 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
    • Air conditioning or central heating depending on the season
    • 220/240 V AC
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating Based on 8,057 reviews

Our guest reviews for ibis Santiago Providencia

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 4,194 reviews
AccorHotels certified review
Alex Business - 12/04/2018
« Good »

Good enough

AccorHotels certified review
Anonymous Business - 29/03/2018
« Agradable »

Amena

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rolando Garcia, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Daniela M. Couples - 26/03/2018
« Comfortable and nice »

Overall everything was good. But we had to deal with some problem with a fire alarm that went on at 1:00 am aprox, we had a bad time about that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniela, Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Anonymous Families - 22/03/2018

In general, it was ok, comfortable room. We had to relocate from first allocated room due to shower malfunction. In the second room, the TV remote control was not working properly and needed replacement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Enrique Cofre, Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Robert H. Families - 22/03/2018
« From the hotel's location to the consistency of ibis services and accommodations at Santiago Providencia, we would recommend it to anyone. »

Staff were very courteous, helpful, and attentive to requests, such as quickly providing black pepper for breakfast eggs when it was not on the tables or buffet. Late night availability of beverages in the lobby was also a plus. Luggage security is indispensable, whether needed before/after check-in/check-out, and we were happy this is recognized by ibis and its personnel, as we had a late departure flight. Also, we were unsure which ibis Santiago location was best for our visit. We originally reserved at Estación Central and, upon arrival, staff there were very sincere ín helping us choose the better location (Providencia) for our family tourism purpose. THANKS ibis!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROBERT Hlavac, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Anonymous Families - 19/03/2018
« Un lugar confortable para descansar.. »

Excelente...muy grata.

AccorHotels certified review
Pat Couples - 12/03/2018
« Nothing special »

Nothing special. There is a standard and you guys meet it, no problem, but that is pretty much it. There was a terrible smell in the reception area, a dodgy elevator and staff that seemed allergic to smiling.

AccorHotels certified review
Regular Business - 05/03/2018
« regular stay, confused employees »

I got issues with taxi book (IBIS did not provide me a receipt, need it) and Accor program mileage was not added to my stay. Employee said could not add.

AccorHotels certified review
Liz Couples - 04/03/2018
« The staff was incredibly helpful and accommodating »

The staff was great. I didn't have a reservation but they were able to get me set up with a room. They also stored bags for me when I was away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELIZABETH, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Maggie Couples - 02/03/2018
« Clean comfortable hotel »

Clean and comfortable hotel located in a nice area of Santiago. Close to a subway stop and shops and cafes. Air conditioning worked and was quiet. Staff was helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marta, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Vmarxsen Friends - 26/02/2018
« as always, ibis gave us total security and confort to explore a destination. »

Everything was great. Great staff, great ambience, great structure, great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victor, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Anonymous Solo - 25/02/2018
« good stay »

Very friendly efficient reception !! Good bed and room !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALCIDES, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Belica H. Families - 24/02/2018
« Agradable »

Agradable

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Belica, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Santiago Providencia. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Grisel P. F. Couples - 22/02/2018
« SATISFACTIORIO »

AGRADABLE ,PIEZA LIMPIA COMODA,CENTRAL ,CENA MUY RICA.

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Grisel, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Santiago Providencia. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Duane W. Business - 22/02/2018
« Everything Needed was provided - very friendly and helpful service. Room was clean and well appointed, small but efficient. »

I've stayed here twice now - very good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Duane, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Claudia P. F. Friends - 21/02/2018
« Good »

Bit surprised about two facts: we were not given hand towels, and when we asked at the reception, we were told that they do not provide them. Second, an alarm went off at 03.30. We looked out of the window, looked quiet, nobody from neighbouring rooms bothered. However, the alarm was on and on. We got changed, grabbed our docts and went downstairs (11 floors!) as we did not know if it was fire, earthquake or what. The receptionist looked very surprised and said it was just nothing, looked as us as if we were crazy and simply explained it was fire alarm due to someone smoking in the room. No further apology or explanation. That is not the reaction you expects....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claudia, Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Danila M. R. R. Business - 15/02/2018
« Very Disappointed on the arrival date »

I arrived at Ibsi Santiago Providencia in Jan23 very late in the night, I guess It was first hour of Jan 24th, the only available room was a Special Needs Room on 5th floor, nohing against this detail as I am not a disable person but the room was completely dirty with lots of hair on the bathroom floor and also on the desk, disgusting!!!! As I was very tired I slept and in the morning I went to the reception to request a room change but there was nothing available. Late afternoon when I got back from work I finally got a room change. The first impression was terrible and I will not go back to avoid any bad experience like this one.

AccorHotels certified review
Anonymous Couples - 13/02/2018
« Very disappointed »

Dirty room

TripAdvisor review
Business - 11/02/2018
« poor service »

I waited twenty minutes to check-in while the three women behind the counter chatted to one another rather than attending to my check-in. There was no one else to check-in. When I asked to be checked-in, I was told to wait, while they continued their conversation. I was later told by a friend that this is typical of customer service in Santiago. However, this is an international chain, so I do expect better. The cleaning lady was the friendliest person on the staff.

AccorHotels certified review
Phillip Business - 10/02/2018
« check-in staff were rude and lazy »

I was kept waiting 20 minutes to check-in while the three people behind the counter carried on a conversation and totally ignored my presence. When I asked to be served, I was told to wait, while they finished their conversation

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