Hotel - ibis Santiago Providencia
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Santiago Providencia Hotel

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4.0/5 4,104 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • PARKING IS SUBJECT TO AVAILABILITY
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • All-you-can-eat buffet breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • PARKING IS SUBJECT TO AVAILABILITY
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning or central heating depending on the season
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years

Catering

  • All-you-can-eat buffet breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
See all services

Hotel location

Our rooms

  • 182 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
    • Air conditioning or central heating depending on the season
    • 220/240 V AC
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating Based on 7,375 reviews

Our guest reviews for ibis Santiago Providencia

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 4,104 reviews
TripAdvisor review
Couples - 07/12/2017
« They charged my card twice !!!! But the hotel was otherwise fine »

Good location in Providencia, next to subway. The room is a carbon copy of all other IBIS Hotels, good standard within a nicely lit bright building Breakfast selection is not as extensive as other IBIS Hotels in Latin America - became tedious after 4 days without a change in selection At checkout I asked for the deposit paid to be refunded at check in (which they confirmed), as I used a different card to pay the bill at check-out.....it seemed all fie until I noticed they did not refund the deposit on the first card, therefore I have to go through the pain to get my card refunded.....others beware!!

AccorHotels certified review
Pablo P. Business - 04/12/2017
« Greatness! »

My experience is Ibis, was outstanding. The price is very nice, and the staff were amazing too. In addition, something that I noticed this time around, is that the system improved a lot in terms of speed. I remember going to Ibis and having to wait in line at least for 25 minutes. BUT now, it is super quick, and the staff members are actually very responsive. It was the best time I had in an Ibis hotel.

TripAdvisor review
Couples - 27/11/2017
« very good »

the hotel is good, location excelente, i do not have problems, íbis is the great option in Santiago, the metro ins near , shopping etc, the room is good, service fast, good, do not prove the break fast.

AccorHotels certified review
Doug G. Friends - 23/11/2017
« The food service at the hotel was short of satisfactory »

The rooms were clean.

AccorHotels certified review
Ricardo C. M. Business - 21/11/2017
« Frustrating »

Well located. It all good stuff in the hotel. Bad services in the reception and cleaning, bad accommodations, no breakfast included, no points in the Le Club.

TripAdvisor review
Family - 18/11/2017
« A perfect location in Santiago »

Nice location, near metro stations and easy to reach BellaVista.Very pleasant restaurants in the area. Staff friendly. Breakfast very good with delicious mini croissants... Clean room, and confortable bed. The Ibis quality !

AccorHotels certified review
Fred Business - 16/11/2017
« very pleasing »

Only one complaint...the tile floor in the shower was very slippery when you turn on the shower...otherwise the stay was excellent and the staff very pleasant and helpful.

AccorHotels certified review
Anonymous Business - 15/11/2017

Friendly staff probably rather only positive part of the experience- the room and stay was terrible. The room was not clean, smelled, had water leaking on the floor in the bathroom and to make matters worse every time anyone in any room above had a shower the noise running through the pipes was deafening. Terrible night of interrupted sleep. Then I find the the hotel charged me twice for the one night’s stay!!

AccorHotels certified review
Juan P. Solo - 14/11/2017
« Charges, charges everywhere »

The overall experience was ok. Except that the last breakfast which was delayed. The thing is I like to pay everything at check in so I can have a quick check out. So at my arrival I paid the three-night stay plus breakfast. I asked three times (three) if the total amount included the breakfast. The person at the counter say yes three times. Surprisingly, during check out I was told I still had to pay for breakfast. Second check out delay (First was that morning's breakfast). To make things worse, I was charged for a restaurant consumption I didn't make. The signature on the voucher was clearly not mine, yet they made me sign papers promising that my signature was not mine and I did not consume anything at the restaurant. Third check out delay. This is the second time in a row I have problems with this hotel. This used to be my favorite place to stay at Santiago. I think it is time now to start looking for a better place to stay. I was loyal to the Ibis brand. It is very sad for me to see how Ibis service quality has recently decreased.

AccorHotels certified review
Joaquin Business - 08/11/2017
« normal »

todo normal

AccorHotels certified review
Marina Couples - 07/11/2017
« Agradable »

Agradable

AccorHotels certified review
Naiana Business - 07/11/2017
« Good, not excellent »

Good, not excellent

AccorHotels certified review
Anonymous Business - 03/11/2017
« Satisfactory »

It was satisfactory. Basic hotel, room OK although very noisy from traffic. Breakfast OK. Bottles of water very expensive.

AccorHotels certified review
Anonymous Business - 01/11/2017
« It was a very good experience and wonderful helpful staff. »

Great, easy, clean, great helpful staff.

AccorHotels certified review
Herbert L. Solo - 30/10/2017

It was good. The staff at the lobby and the manager are very good. The staff at the bar and the restaurant need more "customer interaction" training.

AccorHotels certified review
Rodrigo G. Solo - 28/10/2017
« Great but taxi to airport charged by hotel scam »

Stay was great. Staff was great. Taxi to airport charged by hotel 20000 pesos chilenos cuando marcador marcaba 13000.

AccorHotels certified review
Mauricio Families - 27/10/2017
« Agradable »

Agradable

TripAdvisor review
Business - 24/10/2017
« Good location & value »

A clean and comfortable hotel with friendly and accommodating staff. Wi-Fi works great. Breakfast is ok and can be included at a reasonable price. Easy access to the metro. Very close to some good restaurants in the area. Would stay here again any time.

AccorHotels certified review
Julio Couples - 23/10/2017
« Good in reference to the room and dissastified regarding front desk attention »

Regarding the room facilities good, but bad experience regarding how front desk solve my questions. Additionally as member of le club nobody ask me for my # of partner, I was to pay in advance , during my work travels to Lima and Chile in Novotel nothing similar occurs. I'm serousñy thinking to ask my company not have Accord hotels as option.

AccorHotels certified review
Anonymous Business - 23/10/2017
« very poor customer attention »

breakfast: eggs are cold. checkin: somehow, there was a mixed up in my reservation; I did not get the Silver benefits; no free drink. Service: Front desk woke up my coworker at 1 AM for a question regarding payment. This is qbsiolutely unacceptable.

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