ibis Santiago Providencia Hotel 3 stars

TripAdvisor rating 4.0/5 4,466 reviews
ibis Santiago Providencia
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+ 15 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Close to Manuel Montt metro station on Santiago metro's main line.

  • Ideal location for anyone visiting for tourism or work.

  • Ideal Cost-Benefit.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Dog up to 33 lb (15 kg) permitted.
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Self service business centre

Hotel location

ibis Santiago Providencia

Avenida Providencia 1187
7500585
santiago
chile

Tel: +56227683800

Fax: (+56)2/27683801

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    ARTURO MERINO BENITEZ At 23km / 14.29 miles

  • By train

    ESTACION CENTRAL At 8.6km / 5.34 miles

GPS :-33.429453, -70.62142

Our accommodations

Room with queen-size bed for two people

  • Max. number of persons: 2
  • Area: A partir de 18
  • Wireless internet in your room

Room with queen-size bed and bed for children up to the age of 12

  • Max. number of persons: 3
  • Area: A partir de 18
  • Wireless internet in your room

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: A partir de 18
  • Wireless internet in your room

Our restaurants and bars

Ibis Kitchen

Type of cuisine: Other cooking style

BAR

Photo non contractuelle / Strictly non binding

A relaxing break in the bar: the ibis bar is the ideal place for everyone to get together and enjoy a moment of relaxation at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Santiago Providencia

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

10,497 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

4,466 reviews

Service well below Accor Group standard

TripAdvisor rating 4.0/5

Edelcio S Family - 19/08/2019 TripAdvisor review

I am a frequent guest of the Accor network, for 2 years I stay every week in a group hotel. I know the Ibis standard and I have nothing to complain about. I was negatively surprised by the standard of service of Ibis Santiago employees. Almost all of them showed no empathy. I found it very unprepared that a hotel where the vast majority of guests is Brazilian does not have an attendant who speaks Portuguese. Worse, when I asked the questions in Portuguese I received answers in Spanish and without any care to speak slowly or use expressions that would facilitate understanding. Here in Brazil the Accor network attendants speak many languages ​​and do their utmost to answer in the language of the guest. It seemed to me a certain "devaluation" of the Brazilian tourist, therefore we who represent more than half of the tourists visiting Chile. Another situation I witnessed was the inefficiency in the food replacement service for breakfast. There were employees but they acted in a disorganized manner, and I stayed for 45 minutes hoping to replace the scrambled egg tray. It was definitely a negative surprise not to find in this hotel the same standard of service that I always had in the Accor network.

Just OK - Ibis hotels in Brazil are much better

TripAdvisor rating 4.0/5

luizotaviobarros Solo travel - 31/07/2019 TripAdvisor review

You know what to expect from an Ibis, but this one was just ok. Not great variety of breakfast options, bedroom walls needed painting, no minibar in the room (which was a surprise), one of the elevators was sometimes out of order.

Bad star, nice bedroom

Customer review rating 4.1/5

David Solo - 28/07/2019 AccorHotels review

The check-in experience was very slow, and they were 40 minutes late when I finally got a room. One of the girls of the staff seem confused about the procedures and in one moment I thought that I was loosing my patience. No compensation was made

Dear David, Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia

It can be better.

Customer review rating 4.1/5

Carlos R. S. S. Solo - 21/07/2019 AccorHotels review

I prefer Ibis Providence since its installation. Still offers good price / quality ratio. I do not understand why every time I have to give my personal information, if they are registered in the lobby every time. The entry record could be much faster.

Dear Carlos S., We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia

Good value for money

Customer review rating 4.1/5

Natalia Solo - 17/07/2019 AccorHotels review

Good value for money and very good location! Buy it could improve the breakfast!

Dear Natalia D., We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia

Good for the price

TripAdvisor rating 4.0/5

natdaher Solo travel - 17/07/2019 TripAdvisor review

Very comfortable! I really like the location because it is close to the metro! Good value for money! Just could improve the breakfast, didn't have so much options of thing to eat, and it were the same things everyday.

Ibis Santiago just for business

Customer review rating 4.1/5

Jj Business - 14/07/2019 AccorHotels review

It is the typical small Ibis. But here they have a problem with breakfast. Very short breakfast and many times there is no food, or no dishes,....They need to improve a lot in the breakfast.

Dear Mr. Juan J., Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia

Great

Customer review rating 4.1/5

Thiago B. Business - 12/07/2019 AccorHotels review

No problem at all.

Dear Thiago b., We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodolfo Sanchez Sub gerente Hotel Ibis Santiago Providencia
Customer review rating 4.1/5

Fabrizio Business - 12/07/2019 AccorHotels review

Excellent hotel and personnel.

Dear Fabrizio S., We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia

Agradable

Customer review rating 4.1/5

Esteban Solo - 12/07/2019 AccorHotels review

Agradable .

Dear esteban J., We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia

Bad experience the last day

Customer review rating 4.1/5

Jose D. Couples - 12/07/2019 AccorHotels review

If the experience on the last day did not happened,, my rating would have been 9. The day before my check out,, I went to the front desk, to arrange a taxi pick up for the trip to the airport the next day, I was attended by Kevin. Kevin himself recommended the pick up time at 8:30 am. So the next day around 7:50 am,, after having breakfast I went to do the check out. Kevin was still working the front desk. At that moment after checking out, Kevin called the taxi . Me and my companion went to the lobby to wait for the taxi,,, it was around 8:05. Time passed,, since the taxi was not there yet,, I went back to the front desk to talk to Kevin,( 8:25 am). Kevin,,, grabbed his phone,,, and told me he would call again the taxi,,, so I went back to sit at the lobby. At 8:40 am,,, since the taxi had not arrived yet, I went back to the Front desk. This time , Kevin was not at the front desk, there was another employee named Javierana. I told her that I was waiting for a Taxi,, that Kevin had been calling. She said, wait I am going to ask Kevin, he was at a back room or office. She returned from that room and told me that Kevin said that the TAXI had left. I was very upset,, since Kevin NEVER told me this information,,, if I have not going for a third time to ask I would have not know this information. It was COMPLETELY UNPROFESSIONAL from Kevin,, not telling me about the TAXI. Finally Javierana,,, got us an UBER ride from the Hotel to the Airport,,, but she was trying to defend Kevin, Finally we left to the airport around 9:05 am,, and since we were on an International flight we were kind of late. I hope that Kevin,,, gets some kind of reprimand.

Dear Jose, Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia

Not satisfied

Customer review rating 4.1/5

Mustafa Business - 06/07/2019 AccorHotels review

- room towels was old and i didnt use. They have holes on it. - recepsion wokers had very few English. Turistik company workers were talking more better then your reception workers. - stil i couldnt solve my invoice request. Recepsion workers didnt change my company name on it. Please give me email for contact and changing my invoice. - in my room flat had problem for water pipes and i said several times but they solve in 3 days that water sound. Looks like somebody get a shower 24 hours. - breakfast staf was not enough we were waiting knife ,drinks or something . We were telling the missed materials on the place. - i ve been several ibis in the world but it was easy than here but your towels are same all your old hotels.

Dear Mustafa I., Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia

Horrible service

Customer review rating 4.1/5

Babu P. R. Business - 30/06/2019 AccorHotels review

I had to wait for several hours (7 hours) in the lobby, despite having given request for early check in. The AC was not functioning and when I called and complained to the room service, my complaint was not resolved. Further, they had the audacity to disconnect the intercom line so that I could not complain again. Such service is unacceptable from any internationally reputed hotel. Shameful!

Dear Babu P R., Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia

Very good Hotel

Customer review rating 4.1/5

Simon Business - 30/06/2019 AccorHotels review

Almost everything was fine, just the table of my room was broke and making noises when I used it.

Dear Simon H., We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia
Customer review rating 4.1/5

Leonardo S. T. Friends - 25/06/2019 AccorHotels review

Very Nice!

regular

Customer review rating 4.1/5

Aaron Couples - 24/06/2019 AccorHotels review

regular

Dear Aaron C., We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia

enough ok installations but really bad wifi

Customer review rating 4.1/5

Daniel C. Business - 13/06/2019 AccorHotels review

the room was ok, breakfast ok (a little limited but ok) but the wifi was really unstable and slow.

Dear Daniel, Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodolfo Sanchez Sub gerente Hotel Ibis Santiago Providencia

Confortable hotel and convenient location

Customer review rating 4.1/5

Rafael Business - 11/06/2019 AccorHotels review

The hotel is at a very convenient location. It is located at a busy crossroad but, at least in my room, which was in the upper floors, noise levels were low. Breakfast was good. The only small problem I had is that they would not do for me a reservation for an airport transfer other than their own service, which was a bit overpriced.

Dear Rafael, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia

Regular

Customer review rating 4.1/5

Jlb Business - 01/06/2019 AccorHotels review

Regular

Dear Jorge B., Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia

regular

Customer review rating 4.1/5

Valentin Families - 30/05/2019 AccorHotels review

uncomfortable, noisy and bureaucratic

Dear Valentin, Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia
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