Hotel - ibis Santiago Providencia
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Ibis Hotel Hotel

ibis Santiago Providencia Hotel

Avenida Providencia 1187 
7500585  SANTIAGO
CHILE

3,955 reviews
TripAdvisor Rating Based on 3,955 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • PARKING IS SUBJECT TO AVAILABILITY
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • PARKING IS SUBJECT TO AVAILABILITY
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
See all services

Hotel location

Our rooms

  • 182 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating Based on 6,347 reviews

Our guest reviews for ibis Santiago Providencia

100% certified reviews from our guests

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4.0/5 TripAdvisor Rating Based on 3,955 reviews
Certificate of excellence 2016
AccorHotels certified review
Adriana Families - 13/07/2017
« Correcta  »

Excelente

AccorHotels certified review
Ana Families - 09/07/2017
« Great »

Special thanks to Felipe from the desk, who helped us a lot and was very polite.

AccorHotels certified review
Mario L. Couples - 28/06/2017
« The shower in our room only had extremely HOT water and no cold water. »

My wife and I come to Santiago frequently and have stayed at Ibis Providencia previously. This time we stayed one night on June 24. The morning of June 25, we tried to shower but there was only extremely HOT water. When we turned the shower handle to the right for cold water, there was NO water flow - so NO cold water came out. We could not shower because it was impossible to stand under the shower of steaming water. On our way to your breakfast place, I mentioned this to the front desk. When we checked out, I told the checkout person again. He asked how our stay was and I repeated that we could not shower. So we were not pleased. He did not bother to address our complaint and was only interested in processing our payment of the bill. When I asked for a discount on the bill because the shower was faulty and therefore the hotel did not provide the services expected, he said there was nothing he could do. I asked to speak to a manager. He said there was no one available. Then a female staff person who was standing near him got involved and was very dismissive and impolite. She said that they don´t give discounts for that and made us as customers feel terrible. This is unacceptable customer service for an international hotel.

AccorHotels certified review
Ruchi S. Business - 20/06/2017
« Comfortable, but expected a bit more in terms of basic hospitality »

We generally found Ibis Providencia not at par with other Ibis hotels that we stay in.

AccorHotels certified review
Ariel B. Business - 16/06/2017
« good service  »

Great balance between service and price.

AccorHotels certified review
Nicolas Couples - 14/06/2017
« Good »

Good enough

TripAdvisor certified review
Family - 14/06/2017
« ibis standard »

Expensive for an Ibis but the location is ver good and you can save money with transportation. The personel is ver attentive and helps you in what ever you need. In general its good place to stay in Santiago.

AccorHotels certified review
Samantha S. Families - 13/06/2017
« Comfortable and convenient »

The staff was very friendly and helpful. There was a good selection at breakfast. The room felt a little outdated, but it was comfortable.

AccorHotels certified review
Anonymous Solo - 12/06/2017
« no further remarks »

no further remarks

AccorHotels certified review
Anonymous Solo - 05/06/2017
« Great location for a short stay in Santiago »

Chose Ibis so I knew what to expect. Easy checkin and checkout. Great staff and clean basic hotel room at reasonable price.

AccorHotels certified review
Junling Y. Families - 04/06/2017
« Excellent location and price, basic but sufficient facilities and space, Exactly what we looked for and paid for. »

Excellent location, next to subway station, and in walk-able distance to city centre. Its nearby seems safe even in evening. Window of some rooms may not seal well, noise and wind may get in. No fridge, which is only necessary for special usage, like storing insulin for diabetics.

AccorHotels certified review
Maria V. F. Couples - 29/05/2017
« satisfactoria »

lugar tranquilo, limpio

AccorHotels certified review
Matthew S. Business - 28/05/2017
« Average condition of facilities »

The hotel is looking old and in some places in need of a really good clean.

TripAdvisor certified review
Family - 27/05/2017
« Perfect location, rooms and value »

What a nice stay at Santiago, Chile, at a perfect location, central and nearby a subway that takes you easyly to everywhere you want! Has a grocery store, drugstore, restaurants and bars, in one block distance. Perfect room for a nice value!

TripAdvisor certified review
Business - 23/05/2017
« Improvements »

Unfornately I passed many troubles in my accommodation. Already In my check-in the front desk clerk passed me only amount, don't localized my reserve and finally, after localize my correct reserve don't pass me a drink of courtesy. In my room, there was a bad odor in the bathroom. When I needed call to my customers in Santiago, don't could not row in the room and finally in one day of my stay, I've been all day outside the hotel and when returned my room it was not clean. After being forced to speak to the manager they solved the problem.

TripAdvisor certified review
Family - 19/05/2017
« Great Location and staff »

Love it! The hair drier was the only problem that we had and the breakfast didnt have that many options. The staff was amazing! Paulo, Gabriela, Carolina and Macarena Arredondo were great with us! The location is very good also, super close to the metro station.

AccorHotels certified review
Cristina R. T. Solo - 18/05/2017
« Maravilloso »

Excelente

AccorHotels certified review
Jorge M. Couples - 14/05/2017
« EXCELENTE ATENCION  »

EXCELENTE ATENCION DE TODO EL PERSONAL

AccorHotels certified review
Anonymous Business - 09/05/2017

Pleasant and comfortable with friendly staff

AccorHotels certified review
Anonymous Couples - 09/05/2017

Confortable y muy amable.

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