Hotel - ibis Santiago Providencia
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Santiago Providencia Hotel

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4.0/5 4,220 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • PARKING IS SUBJECT TO AVAILABILITY (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning or central heating depending on the season
    • Automatic air control
    • Manual temperature control
    • Air conditioning or central heating depending on the season
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
See all services

Hotel location

Our rooms

  • 182 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
    • Air conditioning or central heating depending on the season
    • 220/240 V AC
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating Based on 8,240 reviews

Our guest reviews for ibis Santiago Providencia

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 4,220 reviews
AccorHotels certified review
Gustavo Business - 12/05/2018

Conforme

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Luis Gustavo C., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Santiago Providencia. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Renato Couples - 08/05/2018
« fine »

as usual, great breakfast, good facilities (getting older by the way). Few personal service, some of then do not fit the right ibis standards, regarding guests needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Renato S., We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Nestor H. Solo - 24/04/2018
« satisfactory »

very nice experience!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nestor Hernandez, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Francisco Couples - 23/04/2018
« good for the price »

it was good, the room was a bit small but served its purpose.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francisco Rojas, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

TripAdvisor review
Family - 21/04/2018
« Good location with Ibis standard »

This hotel is very close to a subway station with access to Santiago main atractions, the neighborhood is good and you may find a lot of restaurants and shops around. The rooms and infrastructure meet the expectations for this kind of hotel

Our hotel has responded to the review
Our hotel has responded to the review

Der Guest; Thank you very much for letting us know your opinión about your stay at Ibis Santiago Providencia. We are very glad to know that we have met your expectations and we really look forward to receiving you back on your next visit to the city. Kindly Equipo Ibis Santiago Providencia

AccorHotels certified review
Irina Business - 18/04/2018
« Good location, bad breakfast »

Very good location, friendly staff speaking English, but poor breakfast ( better than french, worse than german or scandinavian)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irina Pettersson, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Raul N. Business - 16/04/2018
« My Stay in Ibis Providencia »

Overall it was OK. Just a couple of details I would like to bring to your attention. Check in was very slow and the water in the bathroom sink looks like it was clogged because it drained very slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raul Navarrete, Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Andrés V. Business - 15/04/2018
« Almost perfect »

Three things that didn't work: 1. The ring seat on the toilet is loose. That is annoying. 2. Guests staying in neighbouring rooms came late making a lot of noise. That was really annoying. 3. The reservation of my taxi to the airport was not properly taken care of. Luckily, the receptionist found a solution in the morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andres Felipe Valderrama Pineda, Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Alex Business - 12/04/2018
« Good »

Good enough

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandre Ballarotti, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Anonymous Business - 29/03/2018
« Agradable »

Amena

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rolando Garcia, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Daniela M. Couples - 26/03/2018
« Comfortable and nice »

Overall everything was good. But we had to deal with some problem with a fire alarm that went on at 1:00 am aprox, we had a bad time about that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniela, Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Anonymous Families - 22/03/2018

In general, it was ok, comfortable room. We had to relocate from first allocated room due to shower malfunction. In the second room, the TV remote control was not working properly and needed replacement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Enrique Cofre, Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Robert H. Families - 22/03/2018
« From the hotel's location to the consistency of ibis services and accommodations at Santiago Providencia, we would recommend it to anyone. »

Staff were very courteous, helpful, and attentive to requests, such as quickly providing black pepper for breakfast eggs when it was not on the tables or buffet. Late night availability of beverages in the lobby was also a plus. Luggage security is indispensable, whether needed before/after check-in/check-out, and we were happy this is recognized by ibis and its personnel, as we had a late departure flight. Also, we were unsure which ibis Santiago location was best for our visit. We originally reserved at Estación Central and, upon arrival, staff there were very sincere ín helping us choose the better location (Providencia) for our family tourism purpose. THANKS ibis!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROBERT Hlavac, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Anonymous Families - 19/03/2018
« Un lugar confortable para descansar.. »

Excelente...muy grata.

AccorHotels certified review
Pat Couples - 12/03/2018
« Nothing special »

Nothing special. There is a standard and you guys meet it, no problem, but that is pretty much it. There was a terrible smell in the reception area, a dodgy elevator and staff that seemed allergic to smiling.

AccorHotels certified review
Regular Business - 05/03/2018
« regular stay, confused employees »

I got issues with taxi book (IBIS did not provide me a receipt, need it) and Accor program mileage was not added to my stay. Employee said could not add.

AccorHotels certified review
Liz Couples - 04/03/2018
« The staff was incredibly helpful and accommodating »

The staff was great. I didn't have a reservation but they were able to get me set up with a room. They also stored bags for me when I was away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELIZABETH, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Maggie Couples - 02/03/2018
« Clean comfortable hotel »

Clean and comfortable hotel located in a nice area of Santiago. Close to a subway stop and shops and cafes. Air conditioning worked and was quiet. Staff was helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marta, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Vmarxsen Friends - 26/02/2018
« as always, ibis gave us total security and confort to explore a destination. »

Everything was great. Great staff, great ambience, great structure, great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victor, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

AccorHotels certified review
Anonymous Solo - 25/02/2018
« good stay »

Very friendly efficient reception !! Good bed and room !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALCIDES, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

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