Mercure Paris Bastille Marais hotel 4 stars

TripAdvisor rating 4.0/5 678 reviews
Mercure Paris Bastille Marais hotel
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Hotel extras

  • Hotel in the center of Paris

  • Free WIFI

  • Peaceful interior terrace

  • Rooms available for 3 people

  • 24-hour drinks and snacks service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Concierge
Catering
  • Breakfast
  • Room service
Leisure and activities
  • Bike rack facilities
Business services
  • Copy/print service available

Hotel location

Mercure Paris Bastille Marais hotel

53 rue Richard Lenoir
75011
paris
france

Tel: +33143797567

Fax: (+33)1/44649692

Contact email

Check-in from 12h00

Check out up to 12h00

  • PLACE LEON BLUM :   61 VOLTAIRE

  • VOLTAIRE :   46 - 56 VOLTAIRE

  • VOLTAIRE/PLACE LEON BLUM :   69 VOLTAIRE

  • VOLTAIRE :   9 VOLTAIRE, Exit 3

  • By plane

    PARIS ORLY At 19km / 11.81 miles

  • By plane

    ROISSY CDG At 30km / 18.64 miles

  • By train

    GARE DE LYON At 1.7km / 1.06 miles

  • By train

    GARE DU NORD At 4km / 2.49 miles

GPS :48.857251, 2.380612

Our accommodations

We offer different categories of rooms to suit different tastes. All our rooms have the same elegance and simplicity but offer different ambiances. Our Standard Rooms provide a comfortable and cozy atmosphere with drawings by Ingres. The Privilege Rooms are spacious and light with a wide range of services and views over Paris and Sacré Coeur.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room - twin beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room - 1 king-size bed - Upper floors

  • Max. number of persons: 2
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed

  • Max. number of persons: 1
  • Area: From 12
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room - 1 large bed or twin beds and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 25
  • Bathroom products

Our guest reviews for
Mercure Paris Bastille Marais hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,046 reviews

tripadvisor

TripAdvisor Rating 4.0/5

678 reviews

Noisiest hotel ever

TripAdvisor rating 4.0/5

John F Couples - 16/10/2019 TripAdvisor review

The room was ok, a bit tired looking, bed comfortable. The bathroom not bad, a bit dark with dark red decor so not ideal, but with very thin scratchy towels. The mini bar console looked like it was about to collapse. The main issue is that this hotel is located near a very busy junction. We stayed on the 8th floor of the hotel (in the best room available) and the noise from the street is somehow funnelled up the tall buildings directly to the room. It was a warm October weekend so the room was very stuffy - but the air conditioning was switched off for the winter, so we had to have a window open. This meant that sleep was almost impossible. Every five minutes a siren goes by, or a noisy scooter, or a trash truck or a crowd of drunken people... The only way we were able to sleep was with sleeping pills, eventually passing out exhausted at 2am. We were due to stay 3 nights but gave up after the 2nd night and moved to a much more peaceful (but expensive) hotel. The Mercure were kind enough to give us a 20% discount on our room rate for the 2 nights, so they did the best they could I suppose. But sadly I'm unlikely to ever stay in a Mercure again - at least not in Paris.

Nice hotel. Clean, small room but comfortable. Good breakfast.

Customer review rating 4.3/5

Christopher M. Friends - 09/10/2019 AccorHotels review

All good. Like Accor group....huge note though, this is NOT a four star hotel by any means. It's a very nice three star and should be redefined in my opinion!

Rude Staff

Customer review rating 4.3/5

Aoife Families - 07/10/2019 AccorHotels review

We arrived for our 2 night stay to be told there was a technical issue and we would have to stay in another hotel. The man at reception told us he would call the taxi but 10 mins later he still hadn't called one. Then eventually a taxi was called and the receptionist went out to the taxi when it arrived and sent it away again. We then had to wait a total of 45mins before we were eventually told we could stay in the hotel we had booked and paid for. No apology or nice gesture for wasting our time. Location was fine but overall you could do better for the price paid.

I forgot my necklace no body contact me

Customer review rating 4.3/5

Anonymous Families - 05/10/2019 AccorHotels review

Please if you found my necklace contact me B.…

Dear Samir B., Thank you for taking the time to tell us about your experience at Hôtel Mercure Paris Bastille Marais. We carefully read your review following your recent stay at the Mercure Bastille Marais and we do regret that your experience was disappointing. We were particularly touched by your remarks on the welcome and service provided by our team whose daily concern is to make our guests feel at home and pampered. Consequently, if there was a lack of attention or professionalism, please accept our most sincere apologies. I can confirm that we found your necklace, we will send you an email with the sending formalities. We do hope that despite your disappointment, we will have the opportunity to welcome you back so as to restore your confidence and so that you can have a completely different overview of our etablishement. Sincerely, Marine Buisson Calafat Housekeeper

Rude staff

TripAdvisor rating 4.0/5

Aoife C Family - 03/10/2019 TripAdvisor review

We arrived for our 2 night stay to be told there was a technical issue and we would have to stay in another hotel. The man at reception told us he would call the taxi but 10 mins later he still hadn't called one. Then eventually a taxi was called and the receptionist went out to the taxi when it arrived and sent it away again. We then had to wait a total of 45mins before we were eventually told we could stay in the hotel we had booked and paid for. No apology or nice gesture for wasting our time. Location was fine but overall you could do better for the price paid.

Average

Customer review rating 4.3/5

Aneliya Couples - 02/10/2019 AccorHotels review

Rooms are very small and in need of renovation. Staff not very friendly, zero benefits for being a platinum member.

Dear Aneliya S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Bastille Marais. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marine Buisson Calafat Housekeeper

We enjoyed staying in your hotel

Customer review rating 4.3/5

Shlomi G. Couples - 17/09/2019 AccorHotels review

Very good

Dear Guest, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mickael VEVRES Directeur

Great location

Customer review rating 4.3/5

Angie Solo - 15/09/2019 AccorHotels review

Location of the hotel was perfectly situated. Loved the area I was in. Did find the hotel to be a bit bare bones though considering it was a 4-star hotel. No amenities were on site.

Bonjour du Mercure Paris Bastille Marais, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mickael VEVRES Directeur

Pleasant

Customer review rating 4.3/5

Lisa Couples - 15/09/2019 AccorHotels review

We found this motel to be very comfortable and the staff to be extremely helpful I had difficulty with my Disney tickets and the ladies at the desk could not have been more helpful

Dear Madam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mickael VEVRES Directeur

Comfortable and clean.

Customer review rating 4.3/5

Suzie Couples - 11/09/2019 AccorHotels review

It was a last minute booking and easy to check in and out. Staff was friendly and the room was clean and comfortable.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mickael VEVRES Directeur

Overall, a pleasant stay

Customer review rating 4.3/5

Stephen Families - 04/09/2019 AccorHotels review

The room was nice and the airconditioning was welcome. The street was a bit noisy outside.

Dear Stephen J., Thank you so much for taking the time to share your experience following your stay at the Mercure Bastille Marais. We are delighted to read that you greatly enjoyed it and hope to have the pleasure to welcome you back in a near future. Sincerely, Marine Buisson Calafat Housekeeper

Comfortable Room

Customer review rating 4.3/5

Peter Couples - 03/09/2019 AccorHotels review

Very comfortable room but hotel lacks a nice space at reception.

Dear Peter K., Thank you so much for taking the time to share your experience following your stay at the Mercure Bastille Marais. We are delighted to read that you greatly enjoyed your stay and your room particularly. We carefully read your comment about the reception area, and we do regret that you did'nt like it. We hope to have the pleasure to welcome you back in a near future. Sincerely, Marine Buisson Calafat Housekeeper

Good location, nice area

Customer review rating 4.3/5

Greg V. Couples - 30/08/2019 AccorHotels review

Our stay was as good as it always is. The hotel is good, the area as is the area, it's not right in the center, but it's close enough to get to most places easily

Dear Greg V., Thank you so much for taking the time to share your experience following your stay at the Mercure Bastille Marais. We are delighted to read that you greatly enjoyed it and hope to have the pleasure to welcome you back in a near future. Sincerely, Marine Buisson Calafat Housekeeper

Paris vacation

Customer review rating 4.3/5

Howard Families - 26/08/2019 AccorHotels review

excellent. Laura and Saria are always welcoming at the reception desk. Marine, head of housekeeping, remembered our request for a tea cup! The staff always makes us feel at home.

Dear Mr K., Thank you so much for your kind review. We are very sensitive to your beautiful compliments and delighted to read that your stay with us will be a wonderful memory. Be sure that your feedback will be shared with our teams whose daily concern is to make our guests feel at home. Thank you again for sharing your experience, and we hope to welcome you back to your 'Parisian Home' very soon! Sincerely, Marine Buisson Calafat Housekeeper

Great

Customer review rating 4.3/5

Kevin Couples - 12/08/2019 AccorHotels review

Hotel was in great condition and staff were very friendly.

Dear Kevin M., Thank you so much for your excellent review following your stay at the Mercure Bastille Marais. We are particularly touched your comments on the kindness of our teams and be sure that your remarks will be passed into them. We hope to welcome you back in a near future. Sincerely, Marine Buisson Calafat Housekeeper

Splendid

Customer review rating 4.3/5

Remi A. Solo - 12/08/2019 AccorHotels review

Though I arrived quite early to check in,the receptionist was quite exceptional though I rejected paying extra for early check in. Knowing I came early to Paris on an International flight,the waiting time to check in was expedited.The hotel was also close to the metro and made me access all the tourist sites. My total experience in the hotel was splendid with the well laid bed,nice room and bathroom.

Dear JOHNSON A., We very much appreciate your comments regarding your stay at the Mercure Paris Bastille Marais. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again very soon. Sincerely, Marine Buisson Calafat Housekeeper

Perfect position

Customer review rating 4.3/5

Janet Couples - 11/08/2019 AccorHotels review

Conveniently located on top of Voltaire Metro, this hotel's position makes up for the size of the room. I am writing this from my room in the Bourges Ibis Centre, where the room is described as the same size (14 sq m) but is much better laid out. However, this is my only complaint. The staff were very friendly and attentive and breakfast was excellent and wouls choose to stay here again.

Dear Janet M., Thank you so much for taking the time to share your experience following your stay at the Mercure Bastille Marais. We are delighted to read that you greatly enjoyed it and hope to have the pleasure to welcome you back in a near future. Sincerely, Marine Buisson Calafat Housekeeper

very good

Customer review rating 4.3/5

Jean-benoit E. Families - 10/08/2019 AccorHotels review

it was a great experience very helpful staff and very friendly.

Dear Jean Benoit e., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Bastille Marais. We are delighted to read that you greatly enjoyed it and hope to have the pleasure to welcome you back in a near future. Sincerely, Marine Buisson Calafat Housekeeper

magnifique

Customer review rating 4.3/5

Baiko K. Couples - 19/07/2019 AccorHotels review

very nice hotel and friendly and caring staff at the reception, polite and attentive

Dear BAIKO K., Thank you so much for taking the time to share your experience following your stay at the Mercure Bastille Marais. We are delighted to read that you greatly enjoyed it and hope to have the pleasure to welcome you back in a near future. Sincerely, Marine Buisson Calafat Housekeeper

Good and would stay again

Customer review rating 4.3/5

Ruth Friends - 19/07/2019 AccorHotels review

Good hotel. Great location with great size room and room facilities. Front desk staff could’ve been more helpful, as we weren’t informed of checkout time at time of check in and we were equally not informed that the hotel doors would be locked after a certain time at night, which left us standing out on the street for nearly 10 minutes without answer.

Dear RUTH L., Thank you so much for taking the time to share your experience following your stay at the Mercure Bastille Marais. We are happy to read that you enjoyed your stay but carefully read your comments about the check-in. Please accept our apologies for the lack of informations given at your arrival. We do hope that despite this point, we will have the pleasure to welcome you back in a near future. Sincerely, Marine Buisson Calafat Housekeeper
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