Novotel Sydney West HQ Hotel 4.5 stars

TripAdvisor rating 4.5/5 1,088 reviews
Novotel Sydney West HQ
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Room 1

Number of guests
Children's age
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Hotel extras

  • Free WiFi, large ergonomic work space

  • Double sofa, connectable TV, cable channels

  • Lavish hot breakfast buffet, relaxed dining

  • Choice of flexible rooms for effective events

  • 10 minutes to station, an hour to the CBD

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Beach and water sports
  • Other sports activities
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Sydney West HQ

33 Railway Street
2766
rooty hill
australia

Tel: +61298323888

Fax: (+61)2/98321347

Contact email

Check-in from 14h00

Check out up to 11h00

  • ROOTY HILL :   610/611/756 ROOTY HILL RD NT

  • By plane

    KINGSFORD SMITH At 50km / 31.07 miles

GPS :-33.766521, 150.832336

Currently, close to our hotel

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Pacific Gallery, Sydney, visit

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The National 2019

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Visit the Art Gallery of New South Wales

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Sculpture by the Sea

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Our accommodations

Standard King Room

  • Max. number of persons: x4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Twin Room

  • Max. number of persons: x4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 King Bed

  • Max. number of persons: x4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 Queen Beds

  • Max. number of persons: x4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Suite with 1 King Bed

  • Max. number of persons: x4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Suite with 2 Queen Beds

  • Max. number of persons: x4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 Bedroom Apartment 1 King Bed

  • Max. number of persons: x4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

MENU33 BAR & DINING

Type of cuisine: Regional

menu33 offers an innovative menu in a warm atmosphere. Relax by the fireplace before dinner and enjoy a drink and good company.

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR33

Photo non contractuelle / Strictly non binding

The hotel bar is located in menu33 and is surrounded by a beautiful fireplace where you can relax with friends or have a business meeting before dinner.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 470 m²

  • Maximum capacity: 900 people

  • Maximum banquet capacity: 200 people

Find out more
Novotel Sydney West HQ Meeting Room

Our guest reviews for
Novotel Sydney West HQ

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

6,870 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,088 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

ok

Customer review rating 4.5/5

Jlaw Families - 17/05/2019 AccorHotels certified review

it was fine, bit hard to order room service for a child who only wanted spagetti or noodles but ok

Dear Jodie, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. Please allow me to express my sincerest apologies for the inconvenience caused during your stay, and it is our hope that you will give us the opportunity to better serve you in the near future. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Service was good room was good no complaints

Customer review rating 4.5/5

Anthony J. Couples - 16/05/2019 AccorHotels certified review

As above

Dear Anthony, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Another great stay

Customer review rating 4.5/5

Malcolm Business - 16/05/2019 AccorHotels certified review

Its always a pleasant experience staying in this hotel, from the food to the staff and the accommodation.

Dear Malcolm, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. I am happy to hear that you were impressed by the level of our service and you enjoyed a comfortable stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

It was okay

Customer review rating 4.5/5

Ana Families - 16/05/2019 AccorHotels certified review

Room needs a microwave apart from that it was a great experience.

Dear Ana, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always encouraging to learn that guests are satisfied with a superior service as we strive for every guest to have a memorable experience. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Great quality rooms and service in the restaurant as always, let down by computer system outage

Customer review rating 4.5/5

Don E. Business - 15/05/2019 AccorHotels certified review

Generally good. The computer system was down when I arrived - didn't get my usual accor free drink or wifi access for the stay. Restaurant was fantastic as was the room.

Perfect local getaway!

Customer review rating 4.5/5

Marlene Families - 14/05/2019 AccorHotels certified review

We loved our stay at Novotel WestHQ and will definitely be back. Breakfast buffet was way better than other similar hotels we've stayed at.

Awesome

Customer review rating 4.5/5

Anonymous Friends - 14/05/2019 AccorHotels certified review

Best service ever experianced from hotel staff any where! Rooms were huge, well equipped and clean.

Kerrie R

TripAdvisor rating 4.5/5

Sightsee11102957860 Couples - 14/05/2019 TripAdvisor review

We have stayed here quite a few times in the past however on this occasion we were very disappointed. We had to ask for an upgrade to start (which is very unusual for us as the hotel was far from being full capacity). Being a platinum member breakfast is always included however this time they argued the point and after visting reception to query I was able to finally have my breakfast. Overall we were not made feel very welcome so our stay unfortunatley was very disappointing.

Accor Loyalty is hit and miss.

Customer review rating 4.5/5

Michael Business - 13/05/2019 AccorHotels certified review

Recently I have stayed at the Mercure, Penrith quite a few times. On this occasion, it wasn’t available, so I booked into the Novotel West HQ. The precinct is presently subject to building works, so navigating my way to reception was a bit tricky, but the hotel experience was fine. However, my feedback here really relates to my experiences at the Mercure Penrith. As an Accor Plus Member, (presently silver, but formerly gold), I am aware of the privileges of being loyal to one hotel brand. But it seems that the loyalty ‘treatment’ at Penrith is intermittent. I have stayed here (presently booked for 4 nights) on about 5 different occasions. Sometimes the welcome mat is rolled out and I’m treated with the little things like speedy checkin, complimentary drinks, water bottle in the renovated room and chocolates. One time, I even received a phone call the day before check in, to confirm the room was ready for me. Other times ( and sometimes by the very same people who checked me out 2 days earlier), I have to go through the full process of filling out my full details, provide a drivers licence and credit card, -even though I might have shown my Accor card! I’m then treated like I’m an unknown and in one instance, given a room that really wasn’t fit to be let due to the noise of the generator running 24 hrs non-stop outside the window. It’s puzzling. The way I book is always the same. I just don’t get it. The hit:miss ratio is 50:50 I’m presently booked here all this week and next. You won’t lose me as a customer over this, but you probably would upset others who might not return. It does make me wonder why I spent the money to be an Accor plus member and I will likely not renew next year. Regards, Michael.

The room was massive!

Customer review rating 4.5/5

Jace M. Business - 13/05/2019 AccorHotels certified review

I enjoyed my stay. I enjoyed my steak from the restaurant, I slept really well, and the desk let me do some additional work at night as well.

Dear Jace, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Chloe Leitch Assistant Manager Novotel West HQ

Below expected due to construction project.

Customer review rating 4.5/5

Theo A. Business - 13/05/2019 AccorHotels certified review

I was pleased for the earlier than usual check in and also with the family room I was given. There was a bit of a stuff-up regarding my early arrival and the construction project out the front took away obviously from the general ambience. The noise sometimes was a bother.

pleasant

Customer review rating 4.5/5

Andrew Business - 13/05/2019 AccorHotels certified review

everyone was helpful!

Staff fantastic. Parking disastrous.

Customer review rating 4.5/5

Dee Couples - 13/05/2019 AccorHotels certified review

Once inside the hotel everything was fine. Had we known the difficulty of parking & access, we would have stayed elsewhere.

Dear Dee H., We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. We offer apologies for the carpark. The multi-story carpark is due to be completed by the end of next month. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Chloe Leitch Assistant Manager Novotel West HQ

Good and bad points

Customer review rating 4.5/5

Anonymous Couples - 11/05/2019 AccorHotels certified review

Welcome staff and room lovely. Dining in the evening excellent. Woke up very early Saturday morning to loud noise of machinery very disappointed. Breakfast wasn’t great not a lot to pick from and most of the hot food was cold.

Dear Wayne, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. I apologise for the construction noise I will have this matter investigated to prevent further incidents in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Chloe Leitch Assistant Manager Novotel West HQ

Never had a bad or poor stay

Customer review rating 4.5/5

Glenn C. Business - 10/05/2019 AccorHotels certified review

Comfortable, relaxing clean rooms Friendly staff with a genuine smile

Dear Glenn, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Chloe Leitch Assistant Manager Novotel West HQ

Business Sydney West

Customer review rating 4.5/5

Brian D. Business - 10/05/2019 AccorHotels certified review

Fast check in, picked up key pack and straight to my room, have to love being an Accor Member. Room clean light and well presented. Personal Welcome note, chocolates. Restaurant, good food, decent selection of wines by glass, real coffee. Overall a great place to stay Highly Reccomended.

Dear Brian, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Chloe Leitch Assistant Manager Novotel West HQ

Very clean, large rooms

Customer review rating 4.5/5

Caroline Business - 10/05/2019 AccorHotels certified review

Very nice, only problem is you can’t open your curtains due to the large car park being built next door

Dear Caroline, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. We are looking forward to our multi story carpark being finished next month. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Chloe Leitch Assistant Manager Novotel West HQ

Perfect spot for business travel in Sydney

Customer review rating 4.5/5

Casey Business - 10/05/2019 AccorHotels certified review

Very good clean comfortable. great rooms

Dear Casey, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Chloe Leitch Assistant Manager Novotel West HQ

Really inviting place to stay

Customer review rating 4.5/5

Phil Families - 09/05/2019 AccorHotels certified review

As a family we found everything very easy to access and everyone was very nice to deal with.

Clean, comfortable and spacious.

Customer review rating 4.5/5

Kel Solo - 09/05/2019 AccorHotels certified review

Very comfortable, clean and spacious room with Foxtel and WiFi. Access to various nearby facilities for eating, gymnasium and swimming.

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