Novotel Sydney West HQ Hotel 4.5 stars

TripAdvisor rating 4.5/5 1,102 reviews
Novotel Sydney West HQ
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+ 22 Services
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Room 1

Number of guests
Children's age
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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Free WiFi, large ergonomic work space

  • Double sofa, connectable TV, cable channels

  • Lavish hot breakfast buffet, relaxed dining

  • Choice of flexible rooms for effective events

  • 10 minutes to station, an hour to the CBD

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Beach and water sports
  • Other sports activities
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Sydney West HQ

33 Railway Street
2766
rooty hill
australia

Tel: +61298323888

Fax: (+61)2/98321347

Contact email

Check-in from 14h00

Check out up to 11h00

  • ROOTY HILL :   610/611/756 ROOTY HILL RD NT

  • By plane

    KINGSFORD SMITH At 50km / 31.07 miles

GPS :-33.766521, 150.832336

Our accommodations

Standard King Room

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Twin Room

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room with 1 King Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room with 2 Queen Beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV

Deluxe Suite with 1 King Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV

Deluxe Suite with 2 Queen Beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV

1 Bedroom Apartment 1 King Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

MENU33 BAR & DINING

Type of cuisine: Regional

menu33 offers an innovative menu in a warm atmosphere. Relax by the fireplace before dinner and enjoy a drink and good company.

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR33

Photo non contractuelle / Strictly non binding

The hotel bar is located in menu33 and is surrounded by a beautiful fireplace where you can relax with friends or have a business meeting before dinner.

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 470

  • Maximum capacity: 900 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Sydney West HQ

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

7,491 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,102 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.5/5

John C. Business - 06/11/2019 Confirmed reviews AccorHotels

ALL GOOD THANKS

Dear John, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always encouraging to learn that guests are satisfied with a superior service as we strive for every guest to have a memorable experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Comfortable & accommodating.

Customer review rating 4.5/5

Ainsley Business - 06/11/2019 Confirmed reviews AccorHotels

Great staff, clean hotel & great food.

Dear Ainsley, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always encouraging to learn that guests are satisfied with a superior service as we strive for every guest to have a memorable experience. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Outstanding welcome from Jeannie.

Customer review rating 4.5/5

Mark Families - 06/11/2019 Confirmed reviews AccorHotels

Nothing was too hard or difficult to meet our needs, but more importantly you anticipated and met our wants.

Dear Mark, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. Thank you for your kind words and generous ratings! Your loyalty never goes unrecognised; it is always a pleasure welcoming you back to our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Great long weekend stay

Customer review rating 4.5/5

Andrew W. Solo - 06/11/2019 Confirmed reviews AccorHotels

Excellent except for servicing of room missed on last day.

Dear Andrew, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Ajnesh Karan

Novotel rooty Hill

Customer review rating 4.5/5

Graham Business - 06/11/2019 Confirmed reviews AccorHotels

Easy check in and check out

Dear Graham, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Clean and comfy

Customer review rating 4.5/5

Greg Business - 05/11/2019 Confirmed reviews AccorHotels

The staff where friendly the room was clean and comfy great location easy parking

Dear Greg, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. I’m pleased to hear that you were impressed by our comfortable rooms and I’m glad it was a convenient location for you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

First Class - All the Way (As usual!)

Customer review rating 4.5/5

Wayne M. Business - 05/11/2019 Confirmed reviews AccorHotels

I always choose to stay at Novotel West HQ when attending meetings in Western Sydney. The staff are always friendly, remember me, especially in the Menu 33 Restaurant which is a superb dining experience. My room is always tops. As a Gold Accor member, they meet every requirement and the additional little 'treats' awaiting me daily are just that extra special little touch they bring with their excellent service.

Dear Wayne, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. Thank you for your kind words and generous ratings! Your loyalty never goes unrecognised; it is always a pleasure welcoming you back to our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan
Customer review rating 4.5/5

Peter B. Business - 05/11/2019 Confirmed reviews AccorHotels

Staff were very helpful with everything and made our stay wonderful

Dear Peter, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. I’m pleased to hear that you were impressed by our staff and their efficiency. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Marinas Assistant Manager

great

Customer review rating 4.5/5

Jeff R. Families - 05/11/2019 Confirmed reviews AccorHotels

service was excellent and very nice rooms

Dear Jeff, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. I am happy to hear that you were impressed by the level of our service and you enjoyed a comfortable stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Marinas Assistant Manager

Executive Chairman

Customer review rating 4.5/5

Peter J. P. Business - 05/11/2019 Confirmed reviews AccorHotels

The offer of a Suite was very much appreciated! Thank you.

Dear Peter, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. I’m pleased to hear that you were impressed by your stay with these great ratings that you have shared. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Excellent

Customer review rating 4.5/5

Erin G. Business - 05/11/2019 Confirmed reviews AccorHotels

We recently stayed as a school group for a gymnastics carnival. Everything was great, our students loved the breakfast!

Dear Erin, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. I’m pleased to hear that you had a comfortable stay with us and enjoyed dining at our restaurant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Marinas Assistant Manager

Mr Robert J.

Customer review rating 4.5/5

Robert J. Business - 05/11/2019 Confirmed reviews AccorHotels

Excellent as usual

Dear Robert, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Rooty Hill experience

Customer review rating 4.5/5

June V. Friends - 04/11/2019 Confirmed reviews AccorHotels

Love staying in this complex. We were there for tenpin nationals so a short walk to complex. Hotel is well appointed for events, rooms are clean and large and the included breakfast very welcome.

Dear June, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always encouraging to learn that guests are satisfied with a superior service as we strive for every guest to have a memorable experience. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Easy

Customer review rating 4.5/5

Anonymous Families - 04/11/2019 Confirmed reviews AccorHotels

Lovely room and delicious meal

Dear Juliet, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always encouraging to learn that guests are satisfied with a superior service as we strive for every guest to have a memorable experience. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Comfortable

Customer review rating 4.5/5

E Business - 03/11/2019 Confirmed reviews AccorHotels

Comfortable and clean

Dear Ember, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan
Customer review rating 4.5/5

Andrew I. Solo - 02/11/2019 Confirmed reviews AccorHotels

I had a pleasant stay.

Dear Andrew, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Comfortable stay but decline in amenities

Customer review rating 4.5/5

Gayle Solo - 02/11/2019 Confirmed reviews AccorHotels

Comfortable stay, clean large rooms. Love foxtel channels especially Go Wild. Was disappointed to see a decline in amenities in the room. Firstly only water is complimentary but before 2x bottles of soft drink were also included. I noticed only 3 items in the bathroom now, being shampoo, conditioner n soap. I'm use to having body lotion and shaving, cotton buds, shower cap, etc included. It was an obvious money cut back which I wasnt happy about.

Dear Gayle, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. Please allow me to express my sincerest apologies for the inconvenience caused during your stay. The room you had recently stayed in was one of our Standard Rooms, which include 2 x complimentary bottles of water, and basic bathroom amenities. During previous stays, you have stayed in our Superior and Deluxe Rooms, which include the soft drinks and extra bathroom amenities that you have mentioned. I will share your comments with all staff and take the appropriate measures to address your concerns to prevent future occurrence in your reservations and room allocations. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jeanne Marinas Assistant Manager

Mildly disappointed

Customer review rating 4.5/5

Rachel H. Families - 02/11/2019 Confirmed reviews AccorHotels

I’ve stayed at the Novotel West HQ a number of times, but usually in the superior room. I didn’t realise I’d booked a different type of room and was disappointed to discover that either the room had not been serviced or had been inadequately serviced prior to our visit. There was no shampoo in the room. Being used to the other rooms we’ve stayed in, I was looking for the body lotion, shaving kit, toothbrush pack, the complimentary soft drinks, etc. I had asked for the superior queen room when booking, so not sure what happened.

Dear Rachel, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Ajnesh Karan

clean amentities, staff welcoming and helpful

Customer review rating 4.5/5

Col P. Business - 31/10/2019 Confirmed reviews AccorHotels

clean amentities, staff welcoming and helpful

Dear Colin, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. I am happy to hear that you were impressed by the cleanliness of our rooms and by the friendliness of our staff. It is always encouraging to learn that guests are satisfied with a superior service as we strive for every guest to have a memorable experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Marinas Assistant Manager
Customer review rating 4.5/5

Wayne R. Business - 31/10/2019 Confirmed reviews AccorHotels

Very good clean rooms was meet by Lauren at reception she was fantastic and a pleasure to deal with our check in was made so easy with her

Dear Wayne, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. I am happy to hear that you were impressed by the level of our service and you enjoyed a comfortable stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Marinas Assistant Manager
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