Hotel de l'Opera Hanoi - MGallery 5 stars

TripAdvisor rating 4.5/5 1,891 reviews
Hotel de l'Opera Hanoi - MGallery
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Hotel extras

  • Advantage 1

  • Advantage 2

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Golf practice facilities (Nearby)
  • Tennis
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Hotel de l'Opera Hanoi - MGallery

29 Trang Tien street
Hoan Kiem district
10000
hanoi
viet nam

Tel: +842462825555

Fax: (+84)24/62822888

Contact email

Check-in from 14h00

Check out up to 12h00

  • AIRPORT SHUTTLE BUS :   QUANG TRUNG

  • HANOI BUS :   86 40 Ngo Quyen

  • By plane

    NOI BAI INTL AIRPOR At 33.2km / 20.63 miles

GPS :21.024762, 105.855616

Our accommodations

For ultimate comfort all rooms feature innovative, custom-made beds consisting of mattresses enhanced by a super-thick featherbed topper and perfectly complemented by downy soft duvets and over-sized pillows.

L'Opera Deluxe 1 King Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

L'Opera Deluxe 2 Single Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

L'Opera Grand Deluxe 1 King Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

L'OPERA SUITE, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 46
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

L'OPERA SUITE, Twin Beds

  • Max. number of persons: 3
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

L'Opera Grand Suite 1 King Bed

  • Max. number of persons: 3
  • Area: From 77
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Our restaurants and bars

SATINE

Type of cuisine: Regional

Indoor courtyard restaurant serving exquisite Vietnamese food.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFÉ LAUTREC

Type of cuisine: Mediterranean

Offers "A la carte" and buffet for BKF (with "The Grand Breakfast" for room service), lunch and dinner. Regular monthly food and wine promotions. Signature dishe(s)

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA FEE VERTE

Photo non contractuelle / Strictly non binding

Only bar in town for the hotel's signature drink 'Absinthe', which also served as the inspiration for its name. A unique cocktail list, wide range of wines by the glass at affordable prices & great tunes for a perfect night out. Regular live music

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 170

  • Maximum capacity: 170 people

  • Maximum banquet capacity: 84 people

Find out more

Our guest reviews for
Hotel de l'Opera Hanoi - MGallery

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,168 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,891 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Courteous Staff and Comfortable Rooms

Customer review rating 4.4/5

Judy Families - 13/09/2019 AccorHotels review

We were welcomed with a welcome drink and cookie right away when we check in. The hotel has courteous staff throughout. The rooms are comfortable - spacious rooms, really comfy beds, and funky room decorations. The rooms feel luxurious. They have a QC staff who does quality check of the cleaning staff which is 11a high standard. Breakfast buffet has a nice variety. Don't forget to ask about the a la carte menu which is included as part of the buffet breakfast. We didn't find out about this until our third day. The only downside was we stayed on the 8th floor which had a leak on the hallway ceiling. They should get it fixed asap. This is a small issue. I would definitely recommend staying at this hotel.

Dear Shiu Fai L., Great to read your review and many thanks for the 5 out 5 rating – I am delighted that you gave us very positive feedback about my team’s general friendliness and helpfulness! Thank you also for highlighting the breakfast. Besides a great variety of Asian and western breakfast specialties available from our buffet, we offer a live cooking station for freshly prepared egg dishes and Vietnamese Pho, on top an extensive a la carte menu for dishes freshly prepared from our main kitchen. And whilst we appreciate your most kind comments about our cleaning quality, I would like to apologize for the problem you experienced with the leak on the hallway ceiling due to the humid weather condition. We are currently seeking solutions to control and improve the situation and expect to have these in place very soon. I hope this minor issue wouldn't stop you to choose Hotel de l'Opera again for your next trip travelling back to Hanoi. Sincerely, Severine Krawec General Manager

Front desk, rest, blah

Customer review rating 4.4/5

Mr. D. Business - 13/09/2019 AccorHotels review

Gold member, no upgrade available, fine. But then front desk offered me benefits I was already entitled as if I was being rewarded with something new--i.e. late check out. Found front desk manager condescending. Room smaller than expected, with low ceiling, small courtyard window, and over/dark decor making it feel claustrophobic. Desk chair uncomfortable for working. Lastly, hotel lobby smelled heavy of cigar smoke, while hallway carpets/walls were dirty. Property showing its age. M-Gallery concept very 90s (where it should have stayed). Bottom line--this hotel needs to be prepared for the onslaught of competition in Hanoi by upgrading across the board, including the front desk experience.

Good but could have been great

Customer review rating 4.4/5

Duc H. D. Families - 08/09/2019 AccorHotels review

Starting with a bit disappointed feeling when the hotel had nobody in front to welcome and help guests checking in, the taxis was parking all over the small entrance with Grab bikes, however, when come inside, everything else is up to standard

Dear Duc Huu D., It seems that you had an enjoyable stay at Hotel de l'Opera although there are still some minor points that do not make you feel totally comfortable. Regarding your feedback about the entrance welcome, I will remind our concierge team to provide better care and attention to all guests upon arrival. Our hotel, a member of the MGallery Collection, is an operatic highlight in ancient Hanoi. All of the glamour and elegance are captured with every experience. It is lovely to learn that you feel everything in side the hotel is up to standard and we do hope that it will bring you back again in the near future. Sincerely, General Manager Severine Krawec

Nice service

Customer review rating 4.4/5

L. H. J. Families - 07/09/2019 AccorHotels review

I visited with child. And staff already setting baby bed and bath.they very kids friendly

Dear Hye j. L., It always our pleasure to receive such positive feedback. Great to learn that you enjoyed our MGallery services. We are very happy that the baby cot and kit was helpful during your family stay. Thank you for taking time to share your comments with us. We do expect your next stay; either you travel alone or with your family the soonest. Sincerely, Severine Krawec General Manager

Great location

TripAdvisor rating 4.5/5

michaelgB4441DX Business - 07/09/2019 TripAdvisor review

Great location and big comfortable rooms. Breakfast very good. Very noisy, every sound from room and corridors can be heard. TV size and placement is idiotic, can only be watched from the bed - not possible from lounge chair or sofa.

Fantastic

Customer review rating 4.4/5

Judy W. Friends - 06/09/2019 AccorHotels review

Wonderful hotel, the receptionist is a very nice gentleman. How a pity don't remember his name.

Dear Jie W., Thank you for sharing your impression of your recent stay at Hotel de l'Opera and in particular, that our front office team attended to your requests in an attentive manner. I will share your comments among our staffs, as it will encourage them to go the extra miles. Thank you again for sharing your experience. Sincerely, Severine Krawec General Manager

very goo service, nice room

Customer review rating 4.4/5

Ms. R. Families - 06/09/2019 AccorHotels review

friendly cosy atmosphere and a wonderful service

Dear Ji Eun R., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec General Manager

Dich V. rat tot

Customer review rating 4.4/5

V. H. S. Families - 06/09/2019 AccorHotels review

Chung toi rat thoai mai khi co ngay nghi tai khach san

Dear Mr. V. Hong s., It seems that you had a very enjoyable time and I appreciate hearing of the overall satisfaction you had at Hotel de l'Opera. It was our pleasure to have a chance to accommodate you and your companions. Thank you for taking time to share your comments about our hotel. We do hope to be able to welcome you back to stay with us the soonest. Sincerely, Severine Krawec General Manager

Excellent

Customer review rating 4.4/5

Maritess Couples - 04/09/2019 AccorHotels review

We had a great stay, check in was flawless, it helped that I checked in online. Loved the Madeline treat and the personal welcome card from the Manager with yummy biscuits and drinks. The bed and pillows were soft and comfy. The toilet and bath was huge and I like the rainbow tiles. Enjoyed the welcome drinks at the bar with a good roster of drinks. Loved the 3rd floor changing room which we used for our late evening departure and also enjoyed the late check out being an Accor member. We had a wonderful stay!

Dear Maritess Lydia V., We are happy that you enjoyed your recent stay at Hotel de l'Opera Hanoi. It was great to hear that you loved our personalized welcome amenities. We are also proud of the spacious room with high quality amenities, especially our signature bed. Hope that next time coming back, you will have time to discover and enjoy our interesting Food and Beverage offers. Sincerely, Severine Krawec General Manager

Great hotel!

Customer review rating 4.4/5

Maria Business - 03/09/2019 AccorHotels review

Great location, service and food. Would definitely come back.

Dear Maria Bao L., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery Collection. I am happy to learn that you love the centrally location. As you know, the advantage of being centrally located is that you have convenient access to many places of interest and corporate offices as well. We are also proud that our food and service helped you enjoy your stay with us. Thank you again for taking time to let us know about your experience. Hope that we could be able to welcome you back in near future. Sincerely, Severine Krawec General Manager
Customer review rating 4.4/5

Linh N. Friends - 02/09/2019 AccorHotels review

The hotel is brilliant. Staffs are friendly and professional. Location is great.

Dear Hoang My Linh N., I am happy to know that you enjoyed your stay at Hotel de l'Opera Hanoi. It seemed that our staff had provided you care and attention. I believe that they all enjoyed engaging our guests, a lot. I will share your comments with our front office team, which I think will help to encourage all of them a lot to continuously being passionate about going the extra miles. Thank you for sharing your generous comments. We are looking forward to your next stay with us in the near future. Sincerely, Severine Krawec General Manager
Customer review rating 4.4/5

Hari M. Couples - 02/09/2019 AccorHotels review

Very good customer service very pleasant stay thanks

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec General Manager

Top Performance !!!

Customer review rating 4.4/5

Uwe L. Solo - 01/09/2019 AccorHotels review

Top Performance !!!

Dear Uwe L., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec General Manager

Did not in any way help an Accor Plus member

Customer review rating 4.4/5

Winston S. Couples - 01/09/2019 AccorHotels review

Very dissatisfied with our stay. Had to re-organise our nights booked with hotel due to Halong Bay cruise dates being altered. Would not assist with new dates and when they eventually did charged me $1,000,000VND to do so. What sort of hotel in the Accor brand does not assist its members? Stay at the Mercure La Gare Hotel in Hanoi if you want some service.

M GALLERY - PHN

Customer review rating 4.4/5

Nicholas L. Business - 31/08/2019 AccorHotels review

Living up to the standard, always delighted, always satisfied.

Dear Mr. L., Thank you for spending your time to do our survey. We are happy to know that you enjoyed your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive such positive feedback, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, General Manager Severine Krawec

Another perfect stay!

Customer review rating 4.4/5

Song H. Business - 29/08/2019 AccorHotels review

I have stayed at this hotel previously and this last trip was with my husband and son (their first time in Vietnam) and I would like to give them a perfect experience. My check in check out and event hosting at the hotel were all satcrifictory. Minh at the bar was extremely friendly and helpful. Second time I got an upgrade - I think the room was better and bigger than the first time for 3 people. I also hosted 30 people for lunch and an information session at the hotel - all went smoothly.

Didn’t get the upgrade this time

Customer review rating 4.4/5

Preetanat K. Couples - 28/08/2019 AccorHotels review

Didn’t get the upgrade this visit, due to the heavy number of guest, so cannot really complain, the overall other experiences are as good as usual.

Very Comfortable

Customer review rating 4.4/5

Mr &. M. M. Couples - 27/08/2019 AccorHotels review

Had a lovely stay. It was very comfortable. The staff were very pleasant and helpful. Breakfast was lovely. Good location.

Hotel de l'Opera Hanoi great hotel in excellent location for travelers

TripAdvisor rating 4.5/5

Carolynb1049 Solo travel - 27/08/2019 TripAdvisor review

Hotel de l'Opera, Hanoi is located in central Chinese -French influenced Old Quarter. The Opera house is within walking distance as well as the tranquil Hoan Kiem Lake, is great for morning exercise. Food and shopping areas within easy 10 minutes walk. The staff are all very friendly and helpful. Rooms are large and light- ask for a room facing the city with more light through big windows. Rooms are clean, beds comfortable. Bathrooms large some with bath and shower areas.

Dear Carolynb1049., Thank you for choosing Mgallery Hotel de l’opera Hanoi and we are very delighted to know you enjoy your staying with us. Moreover, I already shared your inspiring comments to our tea, it is the motivation which encourages our team to improve the quality of our service. Once again, thank you for your feedback and we are looking forward to welcoming you back our hotel soon. Best regards, Le Thu Ha, Marketing and Communication Manager

Enjoy my short stay with the hotel.

Customer review rating 4.4/5

C Y. L. Business - 26/08/2019 AccorHotels review

Is only one nite and most of the time is out of the hotel. However, it still gives you a very comfortable stay. Thanks

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