Hotel de l'Opera Hanoi - MGallery by Sofitel

Dear Mr. Jef We are delighted to receive your very kind review of Hotel de l'Opera and happy to know that all was as expected. We hope to welcome you back to Hanoi again in the future. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

Dear Jeff We were very happy to have you with us for your trip to Hanoi last month. I am glad that you enjoyed the Hotel's location, room decor and the service provided by our team members. We hope to see you in Hanoi again one day soon. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

Dear Viggo Thank you for selecting Hotel de l'Opera for your family's recent trip to Hanoi. We appreciate you taking the time to provide your comments with regard to your stay and we are happy to know you enjoyed the service and breakfast buffet provided. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

Dear Dawn Thank you for sharing your very kind remarks regarding your recent stay at Hotel de l'Opera. I am happy to know you had a wonderful stay at MGallery and in Hanoi. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

Dear Ngoc D., It is always lovely to have you with us again at Hotel de l'Opera and I thank you for your compliments regarding our valued team members and the service provided. We hope to see you again soon. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

Dear Derek Thank you for selecting Hotel de l'Opera for your return trip to Hanoi last month. I regret to learn that your stay was marred by guests smoking on our non-smoking floors and sincerely apologise for this. With regard to your comment relating to the wifi, we do provide complimentary wifi in all areas of the Hotel, including the main lobby area. We have recently increased wifi coverage on this floor to improve the signal strength in this area. For guest with a late departure flight, we do offer the showers and changing rooms in our Fitness Center on the 3/F if we cannot extend a late checkout. I apologise if this was not communicated to you by our team members. Derek, I regret that we have not communicated clearly to you the full extent of services and facilities available within the Hotel. We will be sure to better inform you on your next visit to Hanoi. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

Dear Jemma Thank you for selecting Hotel de l'Opera for your recent trip to Hanoi last month. We were very happy to share the special occasion of your anniversary with you. We are happy to know that you enjoyed the suite upgrade and the special anniversary cake amenity. Chocolate is always a great way to celebrate. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

Dear Jackson Thank you for your stay with us. We are glad you had a pleasant time in Hanoi and hope to see you again in the future. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

Dear Pollen I am very happy to know that you enjoyed your time with us last month and the excellent service provided by our team members Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

Dear Robert Thank you for selecting Hotel de l'Opera for your recent trip to Hanoi in March. We were happy to have you with us and glad you had a lovely stay. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

Dear Dee We were happy to have you at Hotel de l'Opera for your recent trip to Hanoi. We are glad you had a lovely stay and enjoyed the comfortable room and bed. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

Dear Dormer, Thank you for selecting Hotel de l'Opera for your recent trip to Hanoi. I am sorry to know that your luggage was delayed upon your arrival however happy to know that the service provided by our team members was able to make up for this disappointment. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

Dear Kai Koon We thank you for your stay at Hotel de l'Opera Hanoi last month, however deeply apologize that your overall impression of the Hotel was marred by lapses in service by our team. I truly am sorry that you were disturbed by our team moving tables in the courtyard and by Housekeeping not following your Do Not Disturb request. I know this must have been very frustrating for you. I thank you again for sharing your comments. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

Dear KK We were very happy to welcome you to Hotel de l'Opera last month due to the unavailability of The Metropole, our sister Accor Hotels property. While I am sorry that your first night was disturbed by the unforeseen cries of the baby next door, I am happy we were able to move your room and you were comfortable there for the remainder of your stay. With regard to the wifi connectivity and room cleanliness, I thank you for sharing this information with me. I have followed up with my team to review the internet strength and improve on our attention to detail when cleaning. Again, I am sorry for these lapses in services. We do hope however we have the opportunity to welcome you back in the future. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel