Hotel - Hotel de l'Opera Hanoi - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel de l'Opera Hanoi - MGallery by Sofitel

4.5/5 1,815 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Golf practice facilities  (Nearby)
  • Tennis  (Nearby)
    • Hard tennis court
    • Outdoor tennis court

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/7
    • Opening hours : Week-end 24/7

Business services

  • 4 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

For ultimate comfort all rooms feature innovative, custom-made beds consisting of mattresses enhanced by a super-thick featherbed topper and perfectly complemented by downy soft duvets and over-sized pillows.

  • 107 rooms
  • 91 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 6 family rooms
  • 13 connecting rooms
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • TV with VCR
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • DDI - Direct Dialing In
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,818 reviews

Our guest reviews for Hotel de l'Opera Hanoi - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,815 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 22/03/2019 TripAdvisor review
« Great location, excellent service in a very historical building »

This is a great hotel in Hanoi, location, right in the middle of it all, the quality of service is excellent, and the GM actually came down to greet me as well! The hotel has a lot of history, back to its opera house days. Highly recommended!

Debbie Couples - 19/03/2019 AccorHotels certified review
« Very enjoyable stay - highly recommended »

The room was luxurious, bed extremely comfortable and the bathroom was amazing Breakfast was a delicious array of top quality food.

Oliver Solo - 19/03/2019 AccorHotels certified review
« Perfect accomodation in the City Center of Hanoi »

Excellent - Relaxing Time - I would like to come again :-)

Steven Business - 17/03/2019 AccorHotels certified review
« Charming central Hanoi hotel »

Friendly staff, nice restaurant and excellent staff. A lovely hotel for work or pleasure.

Anonymous Business - 17/03/2019 AccorHotels certified review
« Classic hotel in the middle of old town with best service. »

The best is staff. They take care very good esp. Reception and concierge. The restuarant didn't book the table as request but could manage this request in the short time. This is the first time, I got the upgrade from my gold member

Solo travel - 14/03/2019 TripAdvisor review
« Great MGallery Hotel »

I have stayed a long weekend at the I'Opera Hanoi. I got all my Platinum Benefits. From the pick up at the Airport to the check out, everything was great. The staff was always great, friendly and supportive. I ll comeback for sure on my next Trip to Hanoi.

Amanda S. Solo - 13/03/2019 AccorHotels certified review
« Fantastic hotel in a great location with wonderful staff! »

The staff were extremely helpful and kind and nothing was too much trouble. I loved the location being on my own as it was walking distance to everything. The bed was absolutely divine to sleep in and the bathrooms, whilst not always having natural light, had amazing lighting around the mirrors to assist with makeup application. Every woman appreciates this in a hotel bathroom.

G M. Families - 10/03/2019 AccorHotels certified review
« A very good and friendly hotelEx »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., It is an absolute delight to receive such a positive review and I am thrilled you had an excellent experience during your visit to Hanoi and Hotel de l'Opera, MGallery. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery

Yen P. Business - 10/03/2019 AccorHotels certified review
« The hotel location is very convenient »

Positive Aspects: - Location is very convenient and central - The lobby smells good and looks elegant - The ground floor lounge is very pleasant to work or enjoy food and drinks, the staffs are well trained, friendly and supportive Negative aspects: - The hall and the room smells like old carpet, very unpleasant when entrance - The light is not stable, sometimes flashing on and off

Anonymous Solo - 05/03/2019 AccorHotels certified review
« Perfect in every sense »

Location, glamours hotel and great service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shawn We very much appreciate your comments regarding your stay at Hotel de l'Opera Hanoi, MGallery. It is wonderful to receive such high praise and we are delighted that your experience with us was perfect in every way. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery

G M. Business - 04/03/2019 AccorHotels certified review
« Very pleasant hotel, with excellent service in all areas. »

Very enjoyable. Fast and efficient check in and check out. Cleaning of rooms was to a high standard and quick. Very impressive. Good menu for room service. Prompt and friendly service. Same for restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear G We very much appreciate your comments regarding your stay at Hotel de l'Opera Hanoi, MGallery. I am happy to know that the service provided, from check-in, to the daily room cleaning, and check-out were efficieint and friendly and made for an overall enjoyable stay. I regret however to know of the issue concerning the running water in the restroom area. Our Engineering team will certainly look at this to ensure we fix the issue. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery

Bouke Couples - 04/03/2019 AccorHotels certified review
« Above expectations! »

A wonderful and quality minded hotel in the city centre of Hanoi, close to authentic Vietnamese district P. Hang Dao and Hoan Kiem Lake.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bouke We very much appreciate your comments regarding your stay at Hotel de l'Opera Hanoi, MGallery. We are very happy to know that your stay exceeded your expectations and that you had a wonderful stay with us during your visit to Hanoi last month. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery

Pauline Couples - 03/03/2019 AccorHotels certified review
« very nice and kind staff »

i was extremely well treated during my stay . food service and location is handsome!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pauline Thank you for selecting Hotel de l'Opera for your recent visit to Hanoi. I am happy to know that my team took very good care of your during your stay and that you enjoyed the food service and location of the property. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

Ina Business - 03/03/2019 AccorHotels certified review
« Nice experience »

Great location, and there's a very nice lady in the restaurant that really kind & helpfull. The bed's height was unforgetable & I got the most glamorous bathroom ever (with blink-blink floor)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ina We are very glad to know that you had a nice experience during your recent visit to Hotel de l'Opera. I am happy that our team took great care of you in the restaurant and also thank you for your recommendation for more non pork dishes. With regard to the feedback relating to the bed, we are glad that you found it comfortable but note your comments relating to the height. I am sorry that my team did not offer you one of the step stools to assist you. Thank you again for your comment and we hope to see you again in the future. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

Anonymous Families - 01/03/2019 AccorHotels certified review
« Comfortable stay »

Stayed for 2 nights and received friendly and efficient service from all the hotel staff we encountered

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valerie We very much appreciate your comments regarding your stay at Hotel de l'Opera Hanoi - MGallery by Sofitel. We are glad you had a comfortable stay with us and enjoyed the service provided by all our team members. We hope to see you again in Hanoi in the future. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

Anonymous Couples - 28/02/2019 AccorHotels certified review
« good »

great service , we had complimentary cocktails and food which was wonderful, the room was a bit odd with bathroom set up and carpet in bedroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roberta We very much appreciate your comments regarding your stay at Hotel de l'Opera Hanoi - MGallery by Sofitel. We are glad to know you had a good stay and enjoyed the cocktails provided as part of your suite benefit. We hope to see you again in Hanoi. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

J. Business - 28/02/2019 AccorHotels certified review
« A jewel of a hotel in the middle of everything »

The arrival experience was quite good, with the front desk and bell staff efficiently checking us in and delivering luggage to the room promptly. The room itself made me gasp, the interiors and the mood are striking and very different from the usual bland hotel room. The breakfast experience was so-so. We were not informed that there is an option to order a la carte and learned about it later on during our stay, when we overheard someone getting a briefing at the next table. Tea and coffee took a long time to be served, we were almost halfway done with breakfast. Also, I was not given a printed copy of my statement upon checkout. I had to call the hotel long distance the following week. But the room is very pretty, the bathroom comfortable and modern, and the location is perfect for my needs. I would stay here again, despite the not-so-great first experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J., Thank you for selecting Hotel de l'Opera for your recent trip to Hanoi. We are delighted that you consider our property as a jewel in the city. I thank you for sharing your valued feedback with regard reception and breakfast services. We will ensure we work on the speed and efficiency of our service provided at breakfast. We do hope however to welcome you back again when next you return to Hanoi. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

Aurelio Z. Business - 27/02/2019 AccorHotels certified review
« Wonderful stay »

Being a regular customer, I don't have much to complain. Every time the staff is quite helpful. One of the few thing I have to say about is that the hotel does not have a lounge for platinum members. Then its gym is quite small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aurelio We are always very happy to welcome you back to Hotel de l'Opera for your regular visits to Hanoi. Unfortunately, as mentioned, we do not have an Executive Lounge to offer our valued Platinum members, but I hope that we are consistently offering you the regular benefits for your Platinum status. If we are missing any items, please let me know so I can follow up and address. We look forward to seeing you again soon. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

Jesse Couples - 22/02/2019 AccorHotels certified review
« A pleasant stay »

Slightly older decor but wonderful and attentive staff and customer service. Room was comfortable with a good choice of different pillows. Bathroom was a decent enough size however the doors to both the toilet area and shower did not close properly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jesse We were happy to welcome you to Hotel de l'Opera last month during your visit to Hanoi. I am happy to know that you enjoyed the room comfort and the selection available on our pillow menu. I will however ensure that the doors are fixed in the bathroom. We hope that you also enjoyed the rest of your travels throughout Vietnam. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

Natalia B. Business - 22/02/2019 AccorHotels certified review

There is no sound proof in the hotel at all. I could hear every sound and shower song of my neighbors. The breakfast was nice and the staff quite helpfully.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nataliya Thank you for selecting Hotel de l'Opera for your recent visit to Hanoi last month. We are happy to know that you enjoyed the breakfast selection and the service provided by our team. I apologize however for the noise disturbance you experienced. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

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