Hotel de l'Opera Hanoi - MGallery by Sofitel

The stay is excellent. Service is good and staffs are professional and warm.

there was some confusion when we checked in and so that was a bit unsettling. Our accomodations were very nice and our bed very comfortable. The staff was so very helpful and made our stay even more special.

The hotel was in a great location & the suite we had was clean & spacious. We were upgraded due to our honeymoon & they also gave us a nice honeymoon cake in the evening. The service in the hotel was top class. The only complaint was our suite was an interconnecting room by an internal door which meant that we could here almost everything that was going on next door. Unfortunately we were kept up for most of the night by extremely over the top noisy guests next door and so very much had a great lack of sleep for our one night stay. This tainted our stay at the hotel which was disappointing as it was really not the hotels fault.

Both me and my husband got food poison after eating room service. Not what I expect at this Price level.

Our stay at the hotel was excellent as the room was very comfortable and the bar area a great spot for lounging. During our stay there was a fashion show that was taking place in the hotel. The rehearsal and event were quite loud and it would have been nice to know this was happening before we booked our room.

This was my second stay with them and they are amazing as usual! The staff are extremely welcoming and helpful! Shout out to the concierge team for doing such amazing job helping customers with luggage and directions and always around for random questions! This hotel will be my designated hotel for all future trips to Hanoi!

As usual the staff were magnificent and always happy to chat warmly with me. Upgrade was much appreciated. Disappointed that the hotel could not have advised me in advance that extensive renovations to the downstairs area were underway. But I do look forward to using the new restaurant / breakfast area next time! Gym a little disappointing... I don't like doing my exercise on cable machines that are so difficult to figure out! But clean, nice outside view over the lounge deck. Everything else, perfect. See you next time!

Had to call concierge twice to ask for in-room breakfast which didnt arrive on schedule. At first receipt of call, concierge on duty should have investigated the situation and call me back to inform but instead, after 20mins of non response, I had to call them again to enquire, this time insisting someone call me back with explanation. And when he did, all he said was that the kitchen is busy and has not prepared my order. Told me to go down to the breakfast area to have my breakfast instead. If I had the time in the first place to go down, i wouldnt have ordered for room service! Such a disappointing morning!

very pleasant

Great food, great staff, extremely warm welcome, and good facility.

Excellent in all regards.

overall stay was good clean rooms, and superb location

very nice hotel overall the staff friendly and the security guard is helpful, he borrow us the helmet to travel around hanoi