Hotel de l'Opera Hanoi - MGallery by Sofitel

We decided to return to the Hotel de l'Opera Hanoi as we really loved staying there back in June this year. Unfortunately on checking in, the suite had a strange 'stale' smell that we suspect was coming from the carpet. We we relocated to another room (smaller suite) for the first night, and then moved back to an Executive suite for the remainder of our stay. We also noticed that the general condition of the rooms wasn't as clean as our last stay. The wifi connection was not very good either, but improved on the last night. Apart from this room issue, the staff were as polite and helpful as always, the breakfast was great, both the afternoon tea and the evening refreshments was thoroughly enjoyed. Check in and check out were also very efficient and smooth. We will return.

Small rooms, not well proportion, aufull purple wall color and walls of the room dammaged! extremely slow service at breakfast! we did chrono the request to get one coffee, and it was 10 minutes! The 2nd time we did chrono the request to get a tea, and it ook 7 minutes!

We had a good stay at the hotel. The location is very central and near plenty of stuff to do. The staff was very attentive and courteous. The room and hotel felt very "chic" which was nice. The mattress in the room felt worn out and needs replaced. The corners of the bed where people don't sleep were much higher and you could tell it was very worn in. Comparing it to other Accor Hotel beds such as Pullman and Sofitel, it left a lot to be desired. The room lacked easy accessible power outlets.

Brilliant. Spent a total of 5 nights, on two separate stays whilst in Hanoi for the week. Welcoming, friendly, helpful, gracious yet confidence of all staff and management.

From check-in to check-out, everyone was extremely professional and I really enjoyed my stay. I will highly recommend this property!

As usual, excellent.

We enjoyed our stay with you. The location is just perfect, especially for first time visitors to Hanoi. Very charming staff and good food. The entrance is however very strange It is totally spoilt with long net curtains that cut off a lovely lounge area that should be part of the whole experience when you walk in. We were very disappointed when we arrived. At what appeared to be an entrance to a small hotel with a couple of red soafas. A shame because it is a nice hotel You have no idea there is anything at the end can’t even see the bar

Hotel was in an amazing location. Lovely room with a big king bed. Was wishing b.fast buffet would be more interesting. Service was brilliant

Love the decor and the exterior of the hotel. The location of the hotel is great, close to everything but not too close. I feel very safe my whole stay there. The bed is comfy and there is pillow selection! The breakfast provided was also great with a good selection and high quality food! The service is excellent, all the staff are extremely helpful. The only room for improvement is maybe more travel materials for guest. We were struggling to work out where things were. It would have been good to have more reading materials.

The hospitality is good but the bed is too high and the room is not spacious enough.

Hotel L'Opera is definitely a five-star luxury hotel in Hanoi's Old Quarters with all the amenities one would expect: great comfort, quiet rooms, attentive staff and a wonderful breakfast bouquet. Plus, the location is perfect for a stroll around the Hoan Kiem Lake.

The one thing which I would improve is the bed-side tables in room 404. The combination of a round bedside plus a light with a large round base meant things like phones feel on the floor - I've never had this problem in quality hotels before.

Welcome was really excellent, rooms were too sofisticated (to my european taste), breakfast was very good and swimming pool very convinient

Fantastic stay thanks to a great team running the hotel.

nice room, breakfast ok