Hotel - Hotel de l'Opera Hanoi - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel de l'Opera Hanoi - MGallery by Sofitel

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4.5/5 1,617 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Babysitting on request
  • Golf practice facilities  (Nearby)
  • Tennis  (Nearby)
    • Hard tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Athletics stadium (Nearby)
    • Badminton (Paying, Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Bowling (Paying, Nearby)
    • Darts (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/7
    • Opening hours : Week-end 24/7

Business services

  • 4 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

For ultimate comfort all rooms feature innovative, custom-made beds consisting of mattresses enhanced by a super-thick featherbed topper and perfectly complemented by downy soft duvets and over-sized pillows.

  • 107 rooms
  • 91 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 6 family rooms
  • 13 connecting rooms
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • TV with VCR
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • DDI - Direct Dialing In
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,230 reviews

Our guest reviews for Hotel de l'Opera Hanoi - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,617 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Joe S. Families - 19/04/2018
« Excellent, The service the rooms and the entire experience was outstanding »

The people were very pleasant and accommodating. The room was excellent. Breakfast was wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe Thank you for selecting Hotel de l'Opera for your family's recent visit to Hanoi. Thank you for your comments relating to the service provided by our team and your overall stay. We do hope to welcome you back in the future. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

TripAdvisor review
Couples - 19/04/2018
« Hanoi Visit »

I give the notes like following: Welcome by the porter : 5* Reception by Front Desk Staff : 5* Lobby area : 4* Rooms are to be renovated, very disappointing, I had room 216 very noisy. Isuppose it was near the airconditioning machine: 2* Breakfast royal: 5* Overall courtesy : 5* Chekout : 5*

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mujahid A Thank you for your review of Hotel de l'Opera Hanoi, MGallery by Sofitel. We appreciate your positive ratings on our services and breakfast buffet. Your feedback with regards to the room is well noted for immediate follow-up actions by our Engineering team. We are very sorry for your disappointment. We look forward to another opportunity to welcome you back and show you our improvements. Best regards, Ly Nguyen (Ms.) Marketing & Communications Manager

AccorHotels certified review
Anonymous Friends - 15/04/2018

Lovely hotel, Vibey.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shari Ann Thank you for selecting Hotel de l'Opera for your recent trip to Hanoi. We are glad that you enjoyed the vibe of the Hotel. We hope to see you again in the future. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

AccorHotels certified review
Eg Business - 15/04/2018
« Average »

Friendly attentive staff. Accor standard is trying to be kept. The old building shows some effect on the facilties. Bathroom shower leakages. Aircon inefficient, Breakfast room too warm which effects the food quality, windows in room can’t be opened.

Our hotel has responded to the review
Our hotel has responded to the review

Dear EG Thank you for taking the time to tell us about your experience at Hotel de l'Opera Hanoi - MGallery by Sofitel and for sharing your kind comments relating to the service provided by our team members. I do regret however that your room experience was marred by the leaking in the bathroom and air conditioning. I will certainly have my Engineering team repair both this items. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

AccorHotels certified review
Philippe C. Business - 12/04/2018
« Efficient staff and comfortable rooms »

The hotel answers my needs as a business traveler. I see no real need for improvement with one exception: Position of plugs and management of lights in the room are not adequate at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippe We very much appreciate your comments regarding your stay at Hotel de l'Opera Hanoi - MGallery by Sofitel. Thank you for sharing your feedback with regard to the lighting switches in the guest rooms. We are working on this with our Engineering team to replace the switches to make them less confusing. This project is an ongoing task and we hope to have it completed within the coming months. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

AccorHotels certified review
Anonymous Couples - 10/04/2018
« Mr »

All was as expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jef We are delighted to receive your very kind review of Hotel de l'Opera and happy to know that all was as expected. We hope to welcome you back to Hanoi again in the future. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

AccorHotels certified review
Jeff Z. Couples - 09/04/2018
« Lovely hotel in a great location »

Lovely rooms, tasteful decor, good food, lovely staff. Exactly what a good hotel should be!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeff We were very happy to have you with us for your trip to Hanoi last month. I am glad that you enjoyed the Hotel's location, room decor and the service provided by our team members. We hope to see you in Hanoi again one day soon. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

AccorHotels certified review
Viggo B. Families - 09/04/2018
« Nice hotel with great location »

The hotel and staff were great. Breakfast buffet is very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Viggo Thank you for selecting Hotel de l'Opera for your family's recent trip to Hanoi. We appreciate you taking the time to provide your comments with regard to your stay and we are happy to know you enjoyed the service and breakfast buffet provided. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

AccorHotels certified review
Dawn Couples - 03/04/2018
« Wonderful stay at Hotel De L'opera »

Great place to stay in Hanoi. Lovely hotel with beautiful rooms, extremely comfortable. Excellent service and friendly staff. Very well positioned, with short walk to the lake and restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dawn Thank you for sharing your very kind remarks regarding your recent stay at Hotel de l'Opera. I am happy to know you had a wonderful stay at MGallery and in Hanoi. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

TripAdvisor review
Couples - 31/03/2018
« This hotel is without doubt five star »

From the moment we arrived we were treated like VIP’s. The staff were all extremely helpful and always willing to go the extra mile. The location of the hotel is excellent so close to everything. The rooms spacious and luxurious. Breakfast choices are good and the meals we had in the restaurant were delicious. All in all we would totally recommend this hotel and would not stay anywhere else in Hanoi

Our hotel has responded to the review
Our hotel has responded to the review

Dear fjp4941 Thank you for sharing your review on TripAdvisor. I am delighted to read your great comments about Hotel de l'Opera Hanoi, MGallery by Sofitel and feel thankful for your highlights of our location, the room design, breakfast buffet as well as the service provided by our team members. We appreciate your kind recommendation and cannot wait to welcome you back in a near future. Best regards, Ly Nguyen (Ms.) Marketing & Communications Manager

AccorHotels certified review
Ngoc D. Business - 29/03/2018
« Partner Sales Manager »

really happy with the service and staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ngoc D., It is always lovely to have you with us again at Hotel de l'Opera and I thank you for your compliments regarding our valued team members and the service provided. We hope to see you again soon. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

AccorHotels certified review
Derek L. Business - 27/03/2018
« Good 1 day stay at De l'Opear »

Overall had a good stay at the hotel. The service was good as usual. Only have one complaint, some guest was smoking on the no smoking floor and the corridor smell bad. Hope the hotel could remind them not to smoke on the no smoking floors and rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek Thank you for selecting Hotel de l'Opera for your return trip to Hanoi last month. I regret to learn that your stay was marred by guests smoking on our non-smoking floors and sincerely apologise for this. With regard to your comment relating to the wifi, we do provide complimentary wifi in all areas of the Hotel, including the main lobby area. We have recently increased wifi coverage on this floor to improve the signal strength in this area. For guest with a late departure flight, we do offer the showers and changing rooms in our Fitness Center on the 3/F if we cannot extend a late checkout. I apologise if this was not communicated to you by our team members. Derek, I regret that we have not communicated clearly to you the full extent of services and facilities available within the Hotel. We will be sure to better inform you on your next visit to Hanoi. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

AccorHotels certified review
J S. Couples - 26/03/2018
« Amazing stay »

We received a room upgrade on arrival to a grand suite as we were staying for our anniversary! The suite was absolutely wonderful with a freestanding roll top bath in the middle of the room. The staff were very attentive throughout our stay which unfortunately was only for one night, we wish we could have stayed for longer. It was a lovely surprise to receive a cake in our room as it was our anniversary. As part of our upgrade we were entitled to a selection of complimentary drinks at the bar during happy hour and we were given a wider choice of breakfast options. The only issue I encountered during our stay was that the cord on the hairdryer was incredibly short which made drying my hair difficult, particularly as I had to sit on the floor to stop the plug from being pulled from the socket (I have long hair!) Apart from this minor problem the overall stay was fantastic and I'd definitely recommend this hotel, particularly a grande suite. Thanks again for our upgrade!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jemma Thank you for selecting Hotel de l'Opera for your recent trip to Hanoi last month. We were very happy to share the special occasion of your anniversary with you. We are happy to know that you enjoyed the suite upgrade and the special anniversary cake amenity. Chocolate is always a great way to celebrate. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

AccorHotels certified review
Anonymous Business - 25/03/2018

Pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jackson Thank you for your stay with us. We are glad you had a pleasant time in Hanoi and hope to see you again in the future. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

AccorHotels certified review
Pollen Business - 21/03/2018
« Pleasantly enjoyable »

Excellent customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pollen I am very happy to know that you enjoyed your time with us last month and the excellent service provided by our team members Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

AccorHotels certified review
Robert Couples - 20/03/2018
« Lovely hotel »

Extremely comfortable and well located hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert Thank you for selecting Hotel de l'Opera for your recent trip to Hanoi in March. We were happy to have you with us and glad you had a lovely stay. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

AccorHotels certified review
Dee B. Couples - 19/03/2018
« Very comfortable. »

Great location and the hotel was lovely and the bed was very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dee We were happy to have you at Hotel de l'Opera for your recent trip to Hanoi. We are glad you had a lovely stay and enjoyed the comfortable room and bed. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

AccorHotels certified review
D. Friends - 17/03/2018
« Hotel was as luscious ad I expected and staff were extremely helpful »

Staff were extremely helpful and made my stay a lot more pleasant than it could of been ad my luggage didn't arrive wuth me at the airport. Only disappointment was quality of swimming pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dormer, Thank you for selecting Hotel de l'Opera for your recent trip to Hanoi. I am sorry to know that your luggage was delayed upon your arrival however happy to know that the service provided by our team members was able to make up for this disappointment. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

AccorHotels certified review
Ka… Business - 16/03/2018
« strange »

every morning I can smell the cooking of eggs in my room 701 toilet. every night I can hear staffs talking and noise from moving of tables and chairs i selected Do Not Disturb light button but the housekeeping staff knock my door at 9am while I am stil in deep sleep i stayed this hotel maybe about 6 trips. i will find another hotel for my next trip

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kai Koon We thank you for your stay at Hotel de l'Opera Hanoi last month, however deeply apologize that your overall impression of the Hotel was marred by lapses in service by our team. I truly am sorry that you were disturbed by our team moving tables in the courtyard and by Housekeeping not following your Do Not Disturb request. I know this must have been very frustrating for you. I thank you again for sharing your comments. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

AccorHotels certified review
Kk Business - 15/03/2018
« Solid hotel experience »

I decided to stay at the MGallery Hotel de l'Opera after my go-to hotel (Sofitel Metropole) was sold out. I was pleasantly surprised by the attention I received. As Accor Gold, I got upgraded on my first night, however I woke up the next morning to shouts and baby noises from the room next door. I spoke to the front desk and they had me moved to a different/quieter room (which I had also requested at the time of booking) where I stayed for the rest of my trip. Even there, walls are pretty thin and I could still hear some noise from the room next door, although nothing too disturbing. There is some mold in the bathroom appliances and I found small bug (resembling a small cockroach) one day. Wifi was good, but many of the days it wouldn't connect to my room's credentials, and I would use another room's password. The concierge staff were helpful at booking a weekend trip for me. The breakfast spread was good (although the sequence wasn't clear from the get go). The staff were all attentive. If the Metropole is sold out again, I would definitely choose Hotel de l'Opera.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KK We were very happy to welcome you to Hotel de l'Opera last month due to the unavailability of The Metropole, our sister Accor Hotels property. While I am sorry that your first night was disturbed by the unforeseen cries of the baby next door, I am happy we were able to move your room and you were comfortable there for the remainder of your stay. With regard to the wifi connectivity and room cleanliness, I thank you for sharing this information with me. I have followed up with my team to review the internet strength and improve on our attention to detail when cleaning. Again, I am sorry for these lapses in services. We do hope however we have the opportunity to welcome you back in the future. Sincerely, Tracey Oliver (Ms) General Manager Hotel de l'Opera Hanoi, MGallery by Sofitel

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