Hotel - Hotel de l'Opera Hanoi
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Mgallery by Sofitel Hotel

Hotel de l'Opera Hanoi, MGallery by Sofitel

29 Trang Tien street  Hoan Kiem district 
10000  HANOI
VIET NAM

1,451 reviews
TripAdvisor Rating Based on 1,451 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
  • Babysitting on request
  • Golf practice facilities  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
  • Babysitting on request
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Babysitting on request
  • Golf practice facilities  (Nearby)
  • Tennis (Nearby)
    • Hard tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Other sports activities (Nearby)
    • Athletics stadium (Nearby)
    • Badminton (Paying, Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Bowling (Paying, Nearby)
    • Darts (Nearby)
    • Jogging track (Nearby)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/7
    • Opening hours : Week-end 24/7

Business services

  • 4 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

For ultimate comfort all rooms feature innovative, custom-made beds consisting of mattresses enhanced by a super-thick featherbed topper and perfectly complemented by downy soft duvets and over-sized pillows.

  • 107 rooms
  • 91 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 6 family rooms
  • 13 connecting rooms
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • TV with VCR
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • DDI - Direct Dialing In
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,880 reviews

Our guest reviews for Hotel de l'Opera Hanoi

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,451 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Vilasna Business - 20/09/2017
« Comfy »

Travel desk suggested to take taxi to a restaurant. They should also advise rough fee estimates. I got cheated by a taxi. 41,000 vnd but the cab insisted it's 410,000 (meter said 41.0). I wouldn't be in a position to argue unless I have a rough estimate in mind.

TripAdvisor review
Couples - 20/09/2017
« Our stay was perfect »

It was our first stay at the Mgallery Hanoi, we would like to thank you Cuonq for the check in and during all our stay he was kindly and helpful. The room is very confortable, the bed is just perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agathe G Thank you for the review of your past experience at Hotel de l'Opera Hanoi, MGallery by Sofitel. We are glad to learn that you enjoyed your stay with us, and especially with our signature bed. Please rest assured that your compliment to Mr. Cuong will be forwarded to him and that he will receive the recognition he deserves. We wish you all the best and look forward to welcoming you back in a near future. Best regards, Ly Nguyen (Ms.) Marketing & Communications Manger

AccorHotels certified review
Alison Couples - 19/09/2017
« Central Location »

This is a lovely hotel with old world charm and very centrally located. Service and facilities were of a high standard.

AccorHotels certified review
Stefan L. Couples - 19/09/2017
« 2nd stay, but nothing memorable »

Previously stayed in a room with a view of the city to celebrate an anniversary. This year, we were put in one facing the courtyard which was noisy. Requested to change room, but it didn't happen. Felt special the first time we stayed here, but after the second trip, maybe we might try somewhere else.

AccorHotels certified review
Ikoiko Business - 19/09/2017
« Better service than during previous stay »

Good location Reasonable price at this time Comparing with previous stay the service has been significantly enhanced

AccorHotels certified review
Comdance Business - 19/09/2017
« Most enjoyable once our room was changed. »

Our initial room was very dark and smelled damp. We were immediately moved to a brighter and more pleasant smelling room without any fuss.

AccorHotels certified review
Emma Couples - 18/09/2017
« Generally good overall »

Food was excellent Breakfast was v.good Staff were helpful, polite and courteous at all times. Spa and pool were very good Entertainment in the bar was wonderful Not so good Room 605 wallpaper peeling Corridor leading to room 605 was damaged, damp and smelly. Not able to send package from hotel Loud music from school on number of occasions was ridiculous

AccorHotels certified review
Paul Solo - 18/09/2017
« Good location, friendly staffs »

The location is good. It is located in a peaceful area, walkable distance to the old town area. The only problem was I got a room which is at an inner side of the building which it is impossible to know how the outside weather is. It was rainy day when I was there, I have to wait until the rain stopped then I could go out. In order to see whether the rain has stopped, I have to go out of the room and check at the windows near the lift. So it would be great if you will have broadcast channel on TV of the outside environment.

AccorHotels certified review
Ngân P. Business - 18/09/2017

We could not connect to wifi in room on 8th floor. We have moved to other room on smoking floor and it caused us uncomfortable. After an exhausted day, this thing did not attract us much.

AccorHotels certified review
Rome Couples - 18/09/2017
« A wonderful place to stay »

We absolutely loved our stay. Everything was top notch and the service was impeccable.

AccorHotels certified review
An T. Families - 16/09/2017
« Well above expectation »

Astonishing decoration, welcoming staffs and warm hospitality in general.

AccorHotels certified review
Han Business - 15/09/2017
« Standard is dropping »

My second time staying with your hotel in Hanoi , however the standard seems to be dropping. There were only 2 bottles of water when I checked in and one of it was half drunk by the previous tenant and not replaced. The body moisturiser had only half bottle left, which clearly indicate that it was also used and not replaced. The body feels itchy after lying on it for a while and I really did not have a very good sleep that night.

TripAdvisor review
Couples - 14/09/2017
« Perfect place to stay in Hanoi »

This is a well maintained Hotel,in a very central location for visiting Hanoi. The service provided by all of the staff was excellent and the extra's offered to ourselves as Le Club Accor Members,could not be faulted

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ken D Thank you for providing us with feedback on your stay at Hotel de l'Opera Hanoi, MGallery by Sofitel. We appreciate your positive comments about the Hotel and the service provided by our team members. We are happy that you enjoyed your Le Club amenities, as well. Shall travel bring you back to Hanoi, please allow us to welcome you again. Best regards, Ly Nguyen (Ms.) Marketing & Communications Manager

TripAdvisor review
Solo travel - 13/09/2017
« Wonderful and memorable »

I would like to thank you Hotel De L'Opera give a such a stay , and free upgrade me to suite:)) All staffs are so good helpful and everyone of them are so cheerful :) Room very chean , breakfast was brilliant tried had lunch there too . Love the location very much , just close walk to lakeside, central old town quarter. Thanks for having me there and great experience ! Will come visit again? Definitely yes yes yes !! :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear treyh157 Thank you very much for such great comments about Hotel de l'Opera Hanoi, MGallery by Sofitel. We are happy that you enjoyed the room upgrade and that you were satisfied with the service provided by our team members. It's also a pleasure to know that you found the food delicious and the location convenient. Again, thank you for all of the kind words and we look forward to welcoming you back. Best regards, Ly Nguyen (Ms.) Marketing & Communications Manager

AccorHotels certified review
B. Business - 11/09/2017
« Vladimir B. »

Nice hotel, great breakfast, staff is very nice, location is perfect. But the AC in the room was freezing and was impossible to change. On top of that it was blowing right on my head during my sleep. I went to the reception the next day to complain and ask for a change. Nothing seems to have been done. After 2 nights I left the hotel with a sore throat that I am still trying to recover from. The AC blowing right opposite the sleeping position of the bed proves the incompetence of the people who conceived this. And the fact they obviously never slept in room 219. Last time I go there ... It was a horrible stay.

AccorHotels certified review
Nadeshda Business - 10/09/2017
« Very good »

Very nice personal. Very good breakfast. The bed very comfortable . The hotel has very good location. Super!

AccorHotels certified review
Ji-yoon A. Business - 10/09/2017
« very good »

good room and helpful staff. good location.

AccorHotels certified review
J. O. Couples - 08/09/2017
« Feedback on Improvement »

Here are the list of things that the hotel should improve: 1. When We were checking in, the staff at the reception say that our room is not ready. So the lady ask us to wait at lobby for 5mins. But thereafter, she didn't approach us to give us the room key when the room was ready. We have to go back to the reception to get our room key. 2. We had our room make up daily. I took one of the bottle of water to the table beside my bed without opening. The staff who make up my room only replaces 1 bottle of water in the bathroom daily. The hotel should supply 2 bottles of water or more even when the guest did not open their bottle of water! 3. The first day at the hotel, I have put the sign - do not disturb. But the hotel staff called my room twice to see if they can make up my room! It is Super annoying as I was sleeping! They should not do that to pissed the guest! The second day, not sure if I put the do not disturb sign, the staff who make up the room keep pressing the bell and opens my room door! 3. There are too little choices at the breakfast buffet! Even when the food are finished, the staff who works there doesn't fill up the dish! I have to request the staff to do so! As if I'm doing their job! On other note, I ordered English breakfast from their ala Clarte menu from the breakfast buffet. The hotel should re-Cook all the ingredients on the plate instead of taking it from the buffet breakfast itself! The food was cold and not tasty! On other note, I also ordered ham & cheese toast bread - it is the worse bread I ever had! The toast was Super dry and hard and the cheese was not even salty! Basically eating blend food! 4. The in room service was good! The Cesar salad was tasty! So does the Aglio Olio. But the aglio olio is a bit dry - not enough olive oil and not spicy at all. Even when I ask them to add more Chili. 5. The bed was Super comfy! Overall, I don't really think it is a 5 stars hotel to start with. Probably a 4 stars hotel I would say.

AccorHotels certified review
Ano Couples - 05/09/2017
« Good service and Special attention »

Very good service we stayed for four nights, staff all very helpful. A lovely room Special attention with complimentary drinks and fruit and water on arrival. Overall a good experience

AccorHotels certified review
Happy T. Friends - 05/09/2017
« Comfortable hotel in nice location »

This is a nice MGallery property that is well appointed. The rooms are generous and the bed is super comfortable. Staff are friendly and always willing to help, although some things tend to get lost in translation! However, overall this hotel can't be faulted for location, comfort and price.

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