Hotel - Grand Mercure Danang
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Danang

Our hotels AccorHotels
4.5/5 1,016 reviews
All hotels in Danang
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 1932050.00 VND Non member rate
From 1932050.00 VND Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf
    • Golf course 18 holes (Paying)
    • Golf practice facilities (Paying)
  • Tennis
  • Other sports activities
    • Bicycles rental (Paying)
    • Billiards/Snooker (Paying)
    • Football (Paying)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Our modern hotel consists of 272 rooms featuring breathtaking river or mountain views: 200 Superior rooms, 52 Deluxe rooms, and 20 Suites. Each combines stunning modern design with state-of-the-art services and locally sourced amenities.

  • 272 rooms
  • 190 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 28 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Remote control TV
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our guest reviews for Grand Mercure Danang

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,016 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
TripAdvisor review
Business - 14/06/2018
« Great location and view »

I have a spectacular view of the river and the dragon bridge, so happen there was a firework show on the night. It was so amazing. It was so quiet and serene as it is on a island that have no noise of the traffic, but still easy to get into the city, only 5- 10 mins taxi ride. The Customer service Viet lighten up the whole stay. He explained very clearly on what attraction and restaurant to go, arranging transportation for me for the next location Pullman. Also he explained and gather feedback from me. Very helpful and informative. I recommend if you would like to have an overnight stay

Our hotel has responded to the review
Our hotel has responded to the review

Xin chào Hchk2018, Your kind words are very much appreciated and we would like to thank you for sharing them on TripAdvisor. We are so exciting to read such comments and it is always a big encouragement to motivate our team member special Mr. Viet to keep up the standard. We hope to have the pleasure of welcoming you back soon. Grand regards, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

TripAdvisor review
delboy2604 Family - 04/06/2018
« Family Holiday »

Excellent value for money. Staff very helpful and made you feel special. Super meal around pool side. Recommend to stay here as hotel ideally placed to city centre and short taxi ride to the beach.....

Our hotel has responded to the review
Our hotel has responded to the review

Xin chào delboy2604, Thank you very much for your kind comments, It is truly rewarding to know that you had enjoyable time at the hotel and all your requests were attended by staff. We hope to have an opportunity to welcome you back to our hotel again soon! Grand regards, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

TripAdvisor review
Friends getaway - 03/06/2018
« Noisy Room »

I stayed for 2 nights and strange noises are heard coming from the ceiling which disturbed my sleep. Other than that, all are perfect. Helpful staff, great pool and gym. Shuttle to major attractions very convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Xin chào Audrey Y, Thank you for taking the time to tell us about your experience at the Grand Mercure Danang. Thank you for your recognition to our staffs efforts to our service. Happy to see that the pool and gym had met your expectation. In separate note, I am sorry that your experience regarding the noises from the ceiling made your sleep was not very well, please allow me to express my sincerest apologies, I've already checked with relevant department to find out the reason and the way to avoid that happens. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Grand regards, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

TripAdvisor review
Solo travel - 18/05/2018
« Welcoming »

Clean newish hotel with very helpful staff. Good breakfast. English speaking staff if bed is too hard they will add a softer top for you.staff used own phone to book train tickets or get grab taxis for me. Vo tam especially helpful

TripAdvisor review
Friends getaway - 25/01/2018
« Great Getaway »

Check In was smooth, the room was clean and spacious. The staff service are excellent. The staff in the lobby were very helpful. They will walk over to find out who we are waiting for or where we are heading to. They ensured that we got onto the right car and ensure that the driver knows where we wanted to go. The breakfast buffet spread are sumptuous. They have free shuttle bus to several location every 2hrs.

TripAdvisor review
Friends getaway - 24/01/2018
« Perfect »

In overall is very perfect. Staffs provide the good service and quick very response. Room and facilities look good with very clean. Important, SPA is very best. We love the complimentary shuttle van service bound to the most sightseeing place in Danang.

TripAdvisor review
Business - 24/01/2018
« Staff make the difference! »

While I have stayed at the Grand Mercure Da Nang multiple times, this review is for a recent 4 night stay. I usually book a room at the Privilege Level due to its benefits--all of which are done very well. But, in particular, the staff make the difference! Ms. Lan and Ms. Ngan (Ms. Ngan works both in Privilege Lounge and in the restaurant on the lobby level) are wonderful! They are both enjoyable as people but also work hard to ensure guests are happy and get everything they need. If it is within their power, it will be done and done with a smile. And, in other areas of the hotel, staff are nice and helpful. Whether you need a taxi or something for the room, staff will try to get it done. Standard rooms are fine for one person but a bit crowded when my wife is along. I think every room has a good view--whether of the coast or the city. The only downside to the hotel is that it is not located in the city center--so it takes a cheap taxi ride to get downtown or to the beach. Or use the hotel shuttle to do all of the above.

TripAdvisor review
Couples - 21/01/2018
« Quiet Clean room with Great & Genuine Staff who really care. »

Quiet & Clean Room. Close to airport and downtown. What makes this property though is the Staff. Staff really went out of their way to make sure we had a comfortable stay, which we did. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Xin chào Johnskhg, There is nothing more happy than reading the review like yours. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hopefully, we will have a chance welcome you back to our hotel in near future. Warmest regards, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager.

TripAdvisor review
Solo travel - 12/12/2017
« The Grand, or not so Grand Mercure? »

Off course Room 2007 met almost all of my expections, well done! Do you realise that a Mr. Can, Duty Manager, is one of your greater assets -he is one of the most on-task, interpersonally skilled, fluent conversational and business English speakers and enthusiastic staff members that I have ever met. (other than Mr. Orange at the Orange Hotel). In Viet Nam I have experienced Sanouva, Sea Diamond, Hoi An Riverside Resort etc. I also noticed at the buffet breakfast on the Sunday, a Mr. Viet, wearing black but no title, who was continually monitoring the floor, engaging with solo guests and his use of technical English language in terms of coffee choices surprised me. He was also engaging with a variety of staff with a smile and a relaxed and unassuming manner which suggests that he knows about how to lead staff to motivate themselves compared with a 'managing' approach I observed on the Saturday when a presummed senior was checking the baimaries with a staff member. I experienced two main issues -a lack of basic 'hospitality' role English, and; a fixedness of role compared with being on alert for providing service. English I appreciate that for now you have few English speaking guests but here are some examples -I ordered "duck breast" a(was served brown bread and butter -a senior at the time of paying wiped the bill, well done!) ; I asked: "Can I have a trolley for my room?" (the 'door woman' did not understand), and; "Vietnamese omlette please" (the cook replied with: "fried egg") Style of Service I appreciate that there seems to be a cultural rigidity to staying in a particular given role but here are some examples -on the Friday night no further table service was provided after a pho was served, until I called out after 15 minutes, and; on the Saturday evening I sat at the same table outside the restaurant but next to the menu rostrum and nobody offerred service until I called out after 30 mnutes! (alas, the duck breast was almost too tough for the knive! and on cutting into it some blood fluid came out -?; neither the bar worker or restaurant staff going back and forth to the bar enquired of service -?) I understand that the lobby and the bar are considered part of the restaurant. In pursuit of service in exchange for the money tendered!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ocean, Greetings from Grand Mercure Da Nang! We have well received your comment and on behalf of Grand Mercure team I would like to express my sincere apologies for the lack of English some of our team members have shown during your stay. I would also like to sincerely thank you for the precious time you have put in writing your comment which I have to say is of a rare kind as very detailed and accurate. If I may you even sound like an hotelier professional and it is very refreshing getting reviews of this quality and sincerity. When an issue of any nature occurs, we want to know about it and we thank you for bringing it to our intention. As a matter of fact you pinpointed and rightly observed what we have just recently started to work on as a priority. As you may know Central Vietnam is just opening up to the world and as you precisely mentioned the number of international visitors is likely to increase very shortly making not only Vietnam but Central Vietnam in particular a primer destination for business and leisure travelers. The general education level lacks of structure and formats and as the years go by hotel groups understand the challenges and take into their own hands the teaching of educational basics such as general culture and English language classes along with etiquette manners and departmental service trainings. It will surely take a little time to get all our team to at least control the basics of English language but I can assure you that we will get there. I wanted to thank you also for the team members you have generously praised as every time a name comes out the concerned person gets to choose a present so by righting this very useful review you not only have made my day but also our team members. We hope that this incident has not refrained you from visiting us again and we all look forward to welcoming you in the near future. Grand regards, Guy Poujoulat General Manager Grand Mercure Danang Area General Manager – Central Vietnam

TripAdvisor review
superscendent Friends getaway - 17/11/2017
« Nice clean place »

This is a new hotel on an island in the middle of the river. The facilities are very clean and well managed. Some people have pointed out accessibility issues, but going by taxi or uber it shouldn't be a problem. The shuttle service also adds to that; however, there is no complimentary airport shuttle although some of the information online (and even their own book in the rooms) say so. I would also recommend checking out their breakfast if possible: they made sure that you get a taste of every Vietnamese food sought out by tourists. At this price range, I think there is no better option.

TripAdvisor review
davidweisg Couples - 29/10/2017
« Fantastic experience »

The staffs of this hotel is so nice and helpful, the private lounge is very nice, especially the drinks and wine, breakfast is also wonderful in the lounge. Gym is very modern, all equipment is very new

TripAdvisor review
Denise B Family - 15/10/2017
« Great place to stay »

This is certainly a Five Star hotel. The rooms were great, food excellent, location wonderful. But the best thing about our stay was the staff. They were professional, very friendly; and always ready to help. Some of the staff that we would like to thank are: From customer service - Thao, Tam and Kim From the 21st dinning area - Lan, Lanh & Teo Restuarant on the ground floor - Thao and Duty manager - Nguyen Can We have recommended this accommodation to our friends.

Our hotel has responded to the review
Our hotel has responded to the review

Xin chào Denise B, Thank you for taking time to share your experience regard to your recently stay at the Grand Mercure Danang to TripAdvisor community. There is nothing would make us more happy than reading such a review like yours. We are really appreciated your compliment for our staff hospitality. Together with Thao, Tam, Kim, Lan, Lanh, Teo, Thao and Can the whole team of Grand Mercure Danang are looking forward to welcome you back! Once again, thank you for staying with us and we hope that you will find yourself again in Grand Mercure Danang not so far future. Grand regards, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager.

TripAdvisor review
Couples - 09/10/2017
« Grant Mecure Danang short stay. »

Excellent service. Very friendly staff. Great location as it was central to Danang attractions. .Easy walk to city. Markets and Museum. Short ride to beaches. Hotel staff were very helpful and provided useful information about places of interest and getting around the region. Free hotel shuttle bus was a very useful way to see places of interest. Our stay was only 3 nights which was too short to take in all the sites, needed to be longer say 5-7 nights. The excellent service and facilities made the stay enjoyable and hassle free.

TripAdvisor review
Business - 18/04/2017
« Superb hotel by the river »

Great hotel with distance just nice to the airport and to the beach area. Superb view of the river also. The executive lounge is also very comfy and has just the right atmosphere for business talk without being too formal, while breakfast time is just excellent.

TripAdvisor review
Friends getaway - 16/03/2017
« Great service at »

Awesome end to our trip in Danang. Felt completely pampered with the service level and great experience at the hotel from the moment we checked into the hotel. The Guest Relation Officer, Ms Thao is very professional to help us to plan for our day itinerary in Danang, welcome us with Vietnamese warm hospitality. We are extremely happy and satisfied with the stay at the hotel, and enjoy the spa and food at the hotel as well. Will definitely be back again!

TripAdvisor review
bichtyler Business - 13/03/2017
« 2 nights stay in studio on executive floor »

The location is perfect for a quiet stay but still near all amenities . The executive floor lounge is a most welcome after a long day working The room has amazing view . And i am most impressed with the service from the moment i stepped in the hotel to the day i leave I had a very satisfactory 2 nights and will return on my next trip to Danang .

TripAdvisor review
Friends getaway - 18/12/2016
« Good all round. »

The hotel is a modern hotel with nice room. We got upgraded as a le club gold member to a river view room which is nice. The Chinese restaurant is good. The breakfast is great with variety of Western and local food. The spa is also great. The therapist did a great job. The only thing i can complain is the smell in the bathroom and stain on toilet seat when we arrived. The cleaner come in to clean the toilet right away. The stain was gone but the urine smell was still there.

TripAdvisor review
SilverBack4 Couples - 06/12/2016
« Great staff and very friendly »

Stayed as a platinum member and the staff were fantastic we took advantage of the free city tour the offered it was fun and the driver was great rooms are comfortable and even though this was a quick stop over for a very early flight the next day it was very pleasant

TripAdvisor review
Friends getaway - 18/11/2016
« poor service initially »

Accor is not a company you want to book your hotel. They are trying to lock you into a contract that does not allow any changes so they can charge for a room even if you did not stay there. You may save a dollar or two. It doesn't worth it! Don't make any advanced bookings!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cherner J , Thank you very much for taking time to post your comments regarding your recent stay at Grand Mercure Danang. To be honest, we were surprised to read your review because we know by heart it wasn’t your case in our hotel at all and that the reason why it take so long to reply you. Nonetheless, we are happy to answer your criticisms regard your pre-paid booking with other hotel. Not only Accor, if you chose and booked a non-refundable deal in any website with any hotel, the booking just mean what it call “non-refundable” and I believe the terms and conditions had been written down very clearly. The advantage of advanced booking is not just a better deal, its secure the room (very important in peak season), this might be tricky in some situation but again, we have plenty options and “refundable” or “flexible rate” are one of them. We are not and never lock anyone in any contract– the choice is yours. We always go above and beyond to try and ensure all of our guests have a memorable stay and it seem we were not meet your expectation. Thank you for staying with us. Le Tu Anh Guest Experience Supervisor

TripAdvisor review
Friends getaway - 31/08/2016
« Very pleasant stay »

Returned to Danang for the second time. Decided to try out this property. A very decent and pleasant stay. The hotel helped arrange a pick up from Hue MGallery to this hotel. Great check-in, lounge, etc. I really appreciated the free city tour and the complimentary shuttle to the airport. That was really good. The only disappointed service to the whole stay was when trying to use the welcome drink at the bar. My friends and I were served by staff that seemed reluctant to serve us. I'm not sure whether it was because I came late around 10.30pm. But you can tell that their attitude wasn't in the right place. I saw another table had peanuts and that wasn't offered to me. I had to ask for it and was gestured to carry it myself to my own table. I also had a hard time understanding the choice of welcome drink. It says the mocktail of the month was pinacolada. I couldn't understand why I selecting another mocktail from the menu was not possible. Seems they are not very flexible with their policy on this. Such treatments experienced by a platinum member I find very disappointing.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 1932050.00 VND Non member rate
From 1932050.00 VND Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 2.5 km Premier Village Danang Resort - Managed by AccorHotels
Premier Village Danang Resort - Managed by AccorHotels
From
From 632.00 USD Non member rate
From 632.00 USD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 2.6 km Pullman Danang Beach Resort
Pullman Danang Beach Resort Hotel
From
From 5400000.00 VND Non member rate
From 5400000.00 VND Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 3.2 km Novotel Danang Premier Han River
Novotel Danang Premier Han River Hotel
From
From 3500000.00 VND Non member rate
From 3500000.00 VND Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 22 km Hotel Royal Hoi An - MGallery by Sofitel
Hotel Royal Hoi An - MGallery by Sofitel
From
From 2760800.00 VND Non member rate
From 2760800.00 VND Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in DANANG
See rates