Hotel - Grand Mercure Danang
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Danang

4.5/5 1,135 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf
    • Golf course 18 holes (Paying)
    • Golf practice facilities (Paying)
  • Tennis
  • Other sports activities
    • Bicycles rental (Paying)
    • Billiards/Snooker (Paying)
    • Football (Paying)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Our modern hotel consists of 272 rooms featuring breathtaking river or mountain views: 200 Superior rooms, 52 Deluxe rooms, and 20 Suites. Each combines stunning modern design with state-of-the-art services and locally sourced amenities.

  • 272 rooms
  • 190 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 28 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 2,317 reviews

Our guest reviews for Grand Mercure Danang

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,135 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Victor D. Solo - 15/09/2018 AccorHotels certified review
« Very Enjoyable »

I stayed for 10 days . Throughout my stay all services were at 5 star level and most importantly , all the staff were just so wonderful .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victor D., Thank you very much for your kind comments, It is truly rewarding to know that you had enjoyable time at the hotel and all your requests were attended by staff. We hope to have an opportunity to welcome you back to our hotel again soon! Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Don G. Friends - 15/09/2018 AccorHotels certified review
« Wonderful hotel with great service »

The staff at this hotel is wonderful. They have a way of making you feel special. The hotel, itself, is nice. The rooms are well furnished and the beds are comfortable. The air conditioning is not up to American standards, but we’re in Vietnam, not America.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Don G., Thank you very much for your kind review. I am delighted to hear that you had a great stay at the hotel and were satisfied with the level of service provided by Grand Mercure Danang. Looking forward to welcoming you back to our little island. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Hoa D. Business - 15/09/2018 AccorHotels certified review
« Love it »

This was my first time experienced a night in Grand Mercure Da Nang but really love it regarding to service and warmly welcome from staff was out of my expectation. I would love to introduce my friends to stay here for both business n leisure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hoa D., We glad to read that our hotel had met your expectation and able to give you a comfortable stay. Thank you for sharing. Such a pleasure to share it with the team. We will continuously strive to do our best and extend a magnifique guest experience. Hopefully, we will have have a chance welcome you back to our hotel in near future. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Randall Business - 12/09/2018 AccorHotels certified review
« Great hotel. Pity about the insecure WiFi »

Great room and service. Hotel WiFi is not secure and is listed as a known malicious network. This is not good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Randall, Thank you so much for taking time to share your experience regarding your stay at Grand Mercure Danang. We delighted to see that our room and service met your expectation. Regarding the Wifi secure, I would like to express the sincerest apologize to you. At Grand Mercure we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

H. V. Business - 12/09/2018 AccorHotels certified review
« Good Staff, good sleep »

Good view, smiling staff, good breakfast,

Our hotel has responded to the review
Our hotel has responded to the review

Dear H. V. Thank you for taking the time to share review of your recent stay at Grand Mercure Da Nang. We hope to have an opportunity to welcome you back to our hotel again soon! Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Younghan L. Solo - 12/09/2018 AccorHotels certified review
« perfect »

i was great thank you for kind while stay in there~~~

Our hotel has responded to the review
Our hotel has responded to the review

Dear YOUNGHAN L., Thank you for taking the time to share this wonderful review of your recent stay at Grand Mercure Da Nang. We hope to have an opportunity to welcome you back to our hotel again soon! Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

T. D. K. Business - 10/09/2018 AccorHotels certified review
« All good. »

It was all good except food options for breakfast is not quite diversified.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Duy K. T., Thank you for taking the time to tell us about your experience at the Grand Mercure Danang. I am sorry that your breakfast experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

K&l Couples - 09/09/2018 AccorHotels certified review
« A lovely, relaxing weekend stay »

As a gift for my husband's birthday, I surprised him with an executive room. The service we got from entering the hotel, to leaving the hotel was excellent. The staff in the lounge were very friendly and helpful, and the waitresses there were fantastic. The hotel is spotlessly clean and light and airy. We would recommend this for a great weekend getaway from Hanoi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K&L, We glad to read that our hotel had met your expectation and able to give you a comfortable stay. Thank you for sharing. Such a pleasure to share it with the team. We will continuously strive to do our best and extend a magnifique guest experience. Hopefully, we will have have a chance welcome you back to our hotel in near future. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Bernard Solo - 07/09/2018 AccorHotels certified review
« Good service, poor located. »

First three days, television not working well, decided to inform reception and they fixed it when I’m back, good. Nothing much around. Need taxi to travel around. Free shuttle bus provided every 2 hours. Room service need to have a better command of English. Repeatedly, more than 5 times, inform them “stirred fried chicken noodle” and they repeat beef noodle after me. Potatoes with tartar sauce was served without tartar sauce When food arrived, called the room service again and they told me it’s chicken. Few minutes later, guy came up and I place the meat under the lights and he apologize it’s not chicken. Meal was replace with no discount or compliments. However, apology was said three times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bernard, Thank you so much for taking time to share your experience regarding your stay at Grand Mercure Danang. I appreciated your feedback about our In-Room service. We've already discussed with related department for getting better if there is anything need to be changed. Thank you so much for letting us take care of you. We can’t wait to have you here on your next visit soon! . Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Tung Couples - 05/09/2018 AccorHotels certified review
« Bathroom’s window »

Bathroom’s window with a clear curtain was an F for the room. Guest in the bed can see clearly what the other guest does inside the bathroom. Please replace the clear curtain with a thick, not see-through like the current one. Very annoying and embarrashing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tung N., Thank you very much for your kind review regarding your stay at Grand Mercure Da Nang. Thank you so much for your feedback regarding the room amenities. We've already discussed with related department for getting better if there is anything need to be changed. Thank you so much for letting us take care of you. We can’t wait to have you here on your next visit soon! . Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

John Families - 04/09/2018 AccorHotels certified review
« Great stay »

Excellent service and amenities. Staff was kind and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We glad to read that our hotel had met your expectation and able to give you a comfortable stay. Thank you once again to share your heartwarming feedback and we do look forward to welcome you back in the near future. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Hamouda Couples - 30/08/2018 AccorHotels certified review
« Fantastic »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hamouda A., Thank you for taking the time to share your survey of your recent stay at Grand Mercure Da Nang. We hope to have an opportunity to welcome you back to our hotel again soon! Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Harry T. Business - 28/08/2018 AccorHotels certified review
« Excellent! »

Very friendly and efficient staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harry T.,, Thank you for great review about your experience at the Thank you for your recognition to our staffs efforts. Your kind words will motivate us to continue delivering the highest level of service to all guests. Hopefully, we will have have a chance welcome you back to our hotel in near future Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Mr. T. Q. V. Business - 27/08/2018 AccorHotels certified review
« Mr »

The location is ok. Room is rather small. Reception staffs so less, check out and check in took long time queing. Not having priority counter for Accor Member. Accor Member have to wait same regular guess, it is not good and not worth for me paying to be Accor Member.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T. Quang V., Thank you for taking the time to tell us about your experience at the Grand Mercure Danang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

L. H. Business - 27/08/2018 AccorHotels certified review
« Good »

I choose Grand Mercure as my company signed cooperation with the hotel as well as I was experienced with it 2 years ago in a company trip. My room had an wonderful view, breakfast area was spacious and food was delicious. Staff was friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. H., Thank you for taking the time to share this wonderful review of your recent stay at Grand Mercure Da Nang. We hope to have an opportunity to welcome you back to our hotel again soon! Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Richard K. Couples - 27/08/2018 AccorHotels certified review
« We felt very welcome »

We received attentive service throughout our stay from the time we arrived very early and were given immediate access to our room right through until we checked out. Your staff were all excellent at looking after us, very good at communicating in English and very helpful about the city of Da Nang. We wish we could have stayed longer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard K., Your kind words are very much appreciated and we would like to thank you for sharing them. We are so exciting to read such comments and it is always a big encouragement to motivate our team member to keep up the standard. In your scored for Lecub Accor Experience, It seems that didn't met you expectation, would be nice if you can share us more in detail about your concern, from that we will know that what we've being lost in our service. We appreciate your feedback and waiting for you. We hope to have the pleasure of welcoming you back soon. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Liu Couples - 26/08/2018 AccorHotels certified review
« Friendly serivce »

Everything is perfect. Breakfast, reception, shutle bus and food are 5 star quality. We will come back next year, See you soon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liu How wonderful to hear that you had enjoyed your stay here and everything met your expectation. It always pleasure to receive such a top score. Thank you so much for letting us take care of you. We can’t wait to have you here on your next visit soon! . Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Kate Friends - 25/08/2018 AccorHotels certified review
« Lovely, relaxing stay »

The friendliest staff, lovely pool and all really clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kate, Thank you for letting us know about your recent stay! We are glad to hear you enjoyed the your stay at Grand Mercure danang. We hope to see you again at Grand Mercure Da Nang! Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Mui Business - 25/08/2018 AccorHotels certified review
« Nice hotel »

Nice city hotel. Check in is smooth, service is good! Breakfast is very good with Vietnam local food ! Vietnam coffee was great! Room service food quality is good But no one pick up the tray back at night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you very much for your kind review regarding your stay at Grand Mercure Da Nang. I am delighted to hear that you had enjoyed our service, specially food, breakfast and Vietnamese coffee as well. Besides that, thank you so much for your feedback regarding the In-room dinning service. We've already discussed with related department for getting better if there is anything need to be changed. Thank you so much for letting us take care of you. We can’t wait to have you here on your next visit soon! . Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Jakub Couples - 24/08/2018 AccorHotels certified review
« Unbelievable service »

I had a pleasure to spent part of my holidays in Mercure DaNang. Hotel is located in very nice area however the most important is that service received in the hotel was totally outstanding. Reception and concierge very helpful, always smiled ready to secure with information. Privilege lounge fantastic organized and service on highest level. I was hesitating of I shall stay for longer! Unforgettable stay I must say! Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jakub, It was a pleasure to have you stay with us at Grand Mercure Da Nang during your recent vacation. We deem it a privilege to have had the opportunity to serve you. Your positive observation on our services and facilities is very inspirational to all of us. We look forward to your return and hope to be your preferred resort whenever you travel to Da Nang again Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

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