Hotel - Grand Mercure Danang
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Danang

4.5/5 1,218 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf
    • Golf course 18 holes (Paying)
    • Golf practice facilities (Paying)
  • Tennis
  • Other sports activities
    • Bicycles rental (Paying)
    • Billiards/Snooker (Paying)
    • Football (Paying)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Our modern hotel consists of 272 rooms featuring breathtaking river or mountain views: 200 Superior rooms, 52 Deluxe rooms, and 20 Suites. Each combines stunning modern design with state-of-the-art services and locally sourced amenities.

  • 272 rooms
  • 190 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 28 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 2,408 reviews

Our guest reviews for Grand Mercure Danang

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,218 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Captain C. Business - 08/11/2018 AccorHotels certified review
« An experience looking forward to come back. »

From day one until the last day, I was made feel so special.The entire staff from the drivers, front desk (Ms. Chi), reception (Ms. Oahn), dining (Ms. Thaung) was so friendly and personal.

Ysp Business - 07/11/2018 AccorHotels certified review
« fine. »

all the staff was kind. but the I don't know why. pillow was uncomfortable. for me it was too high. (some hotels provide different height of pillow)

Our hotel has responded to the review
Our hotel has responded to the review

Dear YSP, Thank you so much for taking time to share your experience regarding your stay at Grand Mercure Da Nang. As your mentioned about pillow in room, that is our hotel amenity set up standard, however, we still noted our preference, we will change other pillow for you whenever you come our hotel as your expectation. We appreciate that you took the time in sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the very near future. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

L. T. W. Couples - 06/11/2018 AccorHotels certified review
« Good view , friendly stafff »

Good view , friendly stafff. Next to me will stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. Tar W., It thrills me to see that you enjoyed your time with us. Our team takes great pride in delivering an exceptional service for all of our guests and will be delighted to see that you had such a good experience. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

K. S. Families - 05/11/2018 AccorHotels certified review
« very good »

very kind

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you very much for your kind review. The entire team is glad to hear that you enjoyed your stay with us and we are all looking forward to having you back with us soon. All the best wishes from Grand Mercure Da Nang Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Veakrin V. Couples - 05/11/2018 AccorHotels certified review
« not very comfortable »

lobby sitting uncomfortable bed room is too small for 2 persons9

Our hotel has responded to the review
Our hotel has responded to the review

Dear veakrin v., Thank you so much for taking time to share your experience regarding your stay at Grand Mercure Da Nang. It seems that the stay didn't met your expectation, please allow me to express my sincerest apologizes. Thank you so much and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Suresh B. G. Business - 04/11/2018 AccorHotels certified review
« Excellent Stay! »

It was an unforgettable stay @ GRAND MERCURE, DA NANG. Impressed by Staff's assistance and ambience of the Hotel. Thank you for making my stay an excellent one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., It thrills me to see that you enjoyed your time with us. Our team takes great pride in delivering an exceptional service for all of our guests and will be delighted to see that you had such a good experience Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

An T. Business - 04/11/2018 AccorHotels certified review
« Everything is very good »

The staff is very nice, the accommodation is very good, i like the scent and the breakfast also. Just do crowed with Korean

Philip Solo - 04/11/2018 AccorHotels certified review
« A Truly Memorable Service Experience »

I had a wonderful and memorable experience at the Grand Mercure Da Nang. Service was amazing. The professional greeting I received from Tam was delightful. She made my stay a truly comfortable one!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you very much for your kind review. I am delighted to hear that you had a great stay at the hotel and were satisfied with the level of service provided by Grand Mercure Danang. Looking forward to welcoming you back to our little island Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Ms H. Business - 02/11/2018 AccorHotels certified review
« Ms. H. »

The room is clean and comfortable. The staffs are warming and nice-behavior. However, the breakfast is so expensive compared with the amount of goods.

Minh L. Families - 31/10/2018 AccorHotels certified review
« I love this hotel »

Everyone genuinely want to ensure I had a wonderful 2 days stay. Staffs are always attentive, go above and beyond in helping me getting around the city, made many great recommendation for local delicacy. Team, Viet and Chi were amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Duc, Thank you very much for your kind comments, It is truly rewarding to know that you had enjoyable time at the hotel and all your requests were attended by staff. We hope to have an opportunity to welcome you back to our hotel again soon!" Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Max Business - 31/10/2018 AccorHotels certified review
« A very well situated First Class Hotel »

My stay at the Hotel was very good. The room was great and the view was spectacular. The staff were all very friendly and went out of their way to provide assistance whenever asked for but also provided tips in general conversations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.S. Thank you very much for your kind review. The entire team is glad to hear that you enjoyed your stay with us and we are all looking forward to having you back with us soon. All the best wishes from Grand Mercure Da Nang Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Anonymous Families - 30/10/2018 AccorHotels certified review
« Overall is Nice »

The staffs are very friendly and the view from the room is great.. However, the facilities inside the room need to be improved.. for example, the TV is always with no sounds and the screen of the bathroom is in wrong side..

L. P. Business - 29/10/2018 AccorHotels certified review
« Great Service and brilliant view of Danang »

Service was excellent. Staff were pleasant. Able to solve any issue one had.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. P, Thank you for taking the time to share this wonderful review of your recent stay at Grand Mercure Da Nang. We hope to have an opportunity to welcome you back to our hotel again soon! Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Eric Couples - 28/10/2018 AccorHotels certified review
« Fantastic views »

Fabulous views of river and golden dragon bridge , wonder service from all staff especially in privileged lounge Ms LAN and ms Tam for her attention to our needs Lovely hotel in a quite location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric, Thank you very much for your kind review. I am delighted to hear that you had a great stay at the hotel and were satisfied with the level of service provided by Grand Mercure Danang. Looking forward to welcoming you back to our little island. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

James K. Business - 26/10/2018 AccorHotels certified review
« We’ve had much much better. »

Service from lounge staff during breakfast and evening was exceptional. However, facilities in room didn’t work the whole time, rude manager said it was my fault that the television wasn’t working (one channel was working in Korean), promised the manager would speak to me at breakfast and never did.

L. W. H. Friends - 22/10/2018 AccorHotels certified review
« Friendly welcome and ultimate helpful staff »

It was a wonderful stay in Danang. The hotel locates in a convenient place where about 10 mins from the airport but the surrounding areas were under construction. I stayed two nights in Grand MERCURE Danang and it was very much appreciated that I was upgraded to a suite. I would like to pay my special thanks to Ms. Chi., she was very nice and gave me great helps during my stay specially on my transportation. I had my breakfast in the executive lounges for 2 days and I enjoyed the beef noodles there a lot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. Wai H., We happy to hear that you had enjoyed stay here and everything had met your expectation. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and we are looking forward to welcome you back to our little island. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

A* I. Business - 19/10/2018 AccorHotels certified review
« Cleaning service is good and staffs are helpful and friendly. »

Cleaning service is good and staffs are helpful and friendly. 24 hrs exercise room is good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear I. P., We happy to hear that you had enjoyed stay here and everything had met your expectation. Hopefully, we will have have a chance welcome you back to our hotel in near future. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Gaylene Couples - 16/10/2018 AccorHotels certified review
« Most enjoyable nice size room great view »

Nice size room, wonderful view, staff very helpful and spoke good English Special mention for Viet who went Out of his way to make our stay enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gaylene F., Thank you for your recognition to our staffs efforts especially Mr. Viet. Your kind words will motivate us to continue delivering the highest level of service to all guests. Hopefully, we will have a chance welcome you back to our hotel in near future. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Anonymous Friends - 16/10/2018 AccorHotels certified review
« Happy Customers »

Although there was some issue with our room when we checked in, and needed to move to another hotel about 10 minutes away, everything was prompt. We didn't have to wait for very long for the car to pick us up to the other hotel and upon reaching the other hotel, we got "privilege" to be check-in without much hassle. We got a free room upgrade and breakfast was included for us. The staff were attentive to us. Happy customers you got here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.L. Gladys Shiting , We are so happy because you had enjoyed your stay here. We know that there was something happened during your stay but everything had solved as our expectation.Thank you again and we are looking forward to welcome you back to our little island. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Anonymous Families - 15/10/2018 AccorHotels certified review
« Very friendly »

Like visiting a good friend

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip N., How wonderful to hear that you had enjoyed your stay here and everything met your expectation. we are looking forward to welcome you back to our little island. All the best wishes from Grand Mercure Da Nang. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

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