Hotel - Grand Mercure Danang
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Danang

4.5/5 1,413 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf
    • Golf course 18 holes (Paying)
    • Golf practice facilities (Paying)
  • Tennis
  • Other sports activities
    • Bicycles rental (Paying)
    • Billiards/Snooker (Paying)
    • Football (Paying)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Our modern hotel consists of 272 rooms featuring breathtaking river or mountain views: 200 Superior rooms, 52 Deluxe rooms, and 20 Suites. Each combines stunning modern design with state-of-the-art services and locally sourced amenities.

  • 272 rooms
  • 190 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 28 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 2,627 reviews

Our guest reviews for Grand Mercure Danang

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,413 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Eva M. Friends - 13/03/2019 AccorHotels certified review
« Very accommodating staff, extremely helpful and friendly. »

The hotel facilities are very good, the swimming pool was great to help cool down during the hot weather. We enjoyed a massage at the spa and were able to avail of an international womens day discount which was fantastic. The staff at this hotel are very friendly and helpful and definitely added to our stay.

Anonymous Families - 08/03/2019 AccorHotels certified review
« Good staff »

It was very nice stay. When I went to breakfast with my family. Thank you for taking care of a lot of things. The staff were always kind. Thank you especially for the F&B manager, outlet manager and the korean F&B manager.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. SooBin, We really appreciated your loyalty to Accorhotels, it is our honor to have you here and it is always a pleasure to receive such a top score from an elite member. Thank you again and we are looking forward to welcome you back to our little island. Sincerely, Huynh Tan Viet (Mr.) Guest Experience Team

Luigi M. P. Solo - 07/03/2019 AccorHotels certified review
« Excellent location, amenities and service »

What I like best about this hotel are: the well-designed lobby, the great views from the pool and breakfast place, the large gym and beautiful views from the 4th floor. The hotel is also unique in that it's on a separate island with a luxury village of privately-owned homes. So the ambience is very calm and relaxing if you like jogging around in the morning or walking around during sunset. Finally, the service, especially from the Front Desk is memorable. I especially want to recognize ms. Tram/Cham for her sunny and warm personality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Luis Gian Paolo M., First of all, We really appreciate your loyalty to Accorhotels. Then, we are glad to hear that you had enjoyed stay here and thank you for your recognition of our staffs efforts, especially Ms. Tram. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and we are looking forward to welcome you back to our little island. Sincerely, Huynh Tan Viet (Mr.) Guest Experience Team

Duong P. Business - 05/03/2019 AccorHotels certified review
« Good »

Everything is good but the valet is not. I asked for a taxi but wait for >15 minutes

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Duong P., Thank you for taking the time to share your experience about your stay at Grand Mercure Danang. Hopefully, we will have a chance welcome you back to our hotel in near future. Warmest regards, Tran Thi Minh Thao (Ms.) Guest Experience Team

Claude B. Couples - 04/03/2019 AccorHotels certified review
« I made a mistake! »

I did:I booked for one night,not knowing much about Danang.That was too short:whether the staff at the hotel or the city,everything was excellent. We started checking in on our floor(how civilised)and the young man upgraded us immediately;first good surprise.Second,the view from the room was fantastic,at night or in the daytime.Third surprise,that young man took us to the lounge which was a brilliant idea after after a 43 hour trip. So,I'll try to be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Claude B., We really appreciated your loyalty to Accorhotels, it is our honor to have you here and it is always a pleasure to receive such a top score from an elite member. we're also thank you for your recognition to our staffs efforts. Your kind words will motivate us to continue delivering the highest level of service to all guests. Hopefully, we will have have a chance welcome you back to our hotel in near future. Sincerely, Huynh Tan Viet (Mr.) Guest Experience Team

Sp.y Business - 04/03/2019 AccorHotels certified review
« good! »

was comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y. Seungpil , We are glad to read that our hotel had met your expectation and able to give you a comfortable stay. Thank you once again to share your heartwarming feedback and we do look forward to welcome you back in the near future. Best regards, Huynh Tan Viet (Mr.) Guest Experience Team

Business - 04/03/2019 TripAdvisor review
« 5 out of five overtime ! »

Great Hotel with great staff. Stayed here several times and it is always the best. Room with great view, quiet and most of all very nice staff. Close to airport and the shuttle always on time. Highly recommended !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Juan T, Thank you for taking the time to share this wonderful review of your stay at Grand Mercure Da Nang. We are so exciting to read such comments and it is always a big encouragement to motivate our team. All the best wishes from Grand Mercure Da Nang. With grand regards, Tran Thi Minh Thao (Ms.) Guest Relation Supervisor

Roving26143619551 Business - 03/03/2019 TripAdvisor review
« Great stay in Danang »

We stayed for 11 nights for business trip. The room is clean and well equipped. Staffs are really helpful and kind. Enjoyed the breakfast with Vietnam Coffee and seafood Pho, specially made for us since we cannot eat non-halal beef or chicken. River views facing the bridges from our room was beautiful and relaxing. Love the Spa . Recommend for everyone.

Our hotel has responded to the review
Our hotel has responded to the review

Xin chào Mr./Ms. Roving26143619551, Thank you so much for your review and thank for your long stay with us! I am so happy to hear that you had a pleasant stay with us that you enjoyed our breafast with specially "pho'' as well as the beautiful room view.. Your recommendation means Grand Mercure Da Nang much! Thank you again and we look forward to seeing you back here on your next trip. With grand regards, Tran Thi Minh Thao (Ms.) Guest Relation Supervisor

Ezzy Business - 01/03/2019 AccorHotels certified review
« Pleasant stay at Grand Mercure Danang »

Room was clean and bed was comfortable. Hotel is well situated, near to the airport. Only one suggestion, Breakfast should cater for halal corner at least.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ezzati Binte Azmi N., Thank you for taking the time to share your experience about your stay at Grand Mercure Danang. While I wish you had a better breakfast experience , I am very happy to read your compliments toward our staffs. At Grand Mercure, We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short ; please allow me to express my sincerest apologies. Your feedback had been shared to all Head Of Departments as well as management team for further discussion. Please rest assured that we are taking the appropriate measures to address the problem . If you give us another chance , I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Hopefully, we will have a chance welcome you back to our hotel in near future. Warmest regards, Ngo Ho Hoang Quan (Mr.) Guest Experience Supervisor

Couples - 01/03/2019 TripAdvisor review
« Great services but lack of foods choices »

The room is great and clean, also very good services from staffs. Location is a little out from center but good view of 3 bridges. However, the premier/exe lounge foods is short of choices, only change 3-4 types daily. Others remain same daily.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Danang. Thank you for your recognition to our staff 's service and hotel room Besides that, I am sorry that your experience regarding food options did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback had been shared to management team for further discussion and it is our hope that you will give us the opportunity to bring you a better experience in your next stay. With grand regards, Tran Thi Minh Thao (Ms.) Guest Relation Supervisor

C. C. Y. Couples - 28/02/2019 AccorHotels certified review
« So far I like it »

Been stay at hotel feb 22 til fed 26 room 714 . The front desk are nice , bell and all staff are nice . One of the trainee is very very nice but I don’t know her name but her name tag is trainee. she explain soo much to me about the area , attractions, using grab for transportation is cheap and better , all the restaurant in da nang . I would like to say thank you to her . The thing I don’t like is the bathroom the water is running very slow and the hot water is not enough , and the refrigerator is not cool at all

Joanne Business - 26/02/2019 AccorHotels certified review
« service is good but the hotel is packed with noisy koreans »

I was staying in a connecting room. My neighbor attempted to open the doors which give him/her a passage to my room. The Koreans are no doubt in vacation mood but my sleep was disturbed every night as they came back as late as after midnight and talked loudly at the corridor. I was there for business. I will not stay at Grand Mercure for this experience anymore.

Mark K. Business - 26/02/2019 AccorHotels certified review
« Great service »

My stay was very enjoyable Excellent staff good location out of the main traffic flow Ms lan on the club floor showed exceptional level of service Well done

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mark K., We are glad to read that our hotel had met your expectation and able to give you a comfortable stay. Such a pleasure to share it with the team, especially Ms. Lan. We will continuously strive to do our best and extend a magnifique guest experience. Hopefully, we will have have a chance welcome you back to our hotel in near future. Sincerely, Huynh Tan Viet (Mr.) Guest Experience Team

Dean R. Business - 26/02/2019 AccorHotels certified review
« Its a wow »

Amazing hospitality from airport to check out, all staff are super helpful and really care customer...normally 1 month i spend 5 to 10days per month in Hotel in different cities...This stay makes me feel significant...Very Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dean Alegado R., First of all, i hope the sunburn spot of your hand is recovering. We are glad to read that our hotel had met your expectation and able to give you a comfortable stay. Such a pleasure to share it with the team. We will continuously strive to do our best and extend a magnifique guest experience. Hopefully, we will have have a chance welcome you back to our hotel in near future. Sincerely, Huynh Tan Viet (Mr.) Guest Experience Team

C. K. Couples - 23/02/2019 AccorHotels certified review
« Have a very nice stay at Grand Mercure Danang »

We received a very warm welcoming on return to Grand Mercure Danang. We really enjoyed our stay at the hotel. Both the front desk staff members and shuttle bus drivers were so approachable and helpful. In particular, please convey our thanks to Chi and Tram who always displayed a very high standard of professionalism and enthusiasm during our stay at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C. Ka Cheong , We glad to read that our hotel had met your expectation and thank you for your recognition to our staffs efforts. Your kind words will motivate us to continue delivering the highest level of service to all guests. Thank you again to share your heartwarming feedback and we do look forward to welcome you back in the near future. Sincerely, Huynh Tan Viet (Mr.) Guest Experience Team

Kim O. Business - 22/02/2019 AccorHotels certified review
« Chat luong tot »

LE Tan than thien phong sach se

Our hotel has responded to the review
Our hotel has responded to the review

Kính gửi chị L. o., Chúng tôi vô cùng biết ơn chị đã dành thời gian chia sẽ những trải nghiệm của mình trong thời gian nghỉ tại Grand Mercure Danang. Mọi ý kiến phản hồi tích cực đều mang lại niềm vui cho chúng tôi. Tôi sẽ chia sẻ những lời khen ngợi của chị với đội ngũ nhân viên của mình. Tôi chắc chắn rằng ý kiến phản hồi này sẽ là nguồn động viên khích lệ đối với toàn bộ tập thể nhân viên luôn nỗ lực không ngừng nâng cấp chất lượng các dịch vụ đến khách hàng. Cảm ơn chị o. một lần nữa vì đã chia sẻ cảm nhận của mình và hy vọng chuyến đi lần tới của chị cũng sẽ hài lòng như chuyến đi này. Trân trọng, Tran Thi Minh Thao (Ms.) Guest Experience Team

Anonymous Business - 21/02/2019 AccorHotels certified review
« The services are the best I ever experienced. »

Environment is great. Staff are very nice. Facilities are well equipped. Cleaningness is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y. Tak Ki, Thank you for great review about your experience at the Grand Mercure Danang. We are thrilled to hear that our services are "the best I ever experienced". It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we really hope that we will welcome you back one day with another pleasant stay Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Team

Shiroura Friends - 21/02/2019 AccorHotels certified review
« Nice hotel with friendly staff »

Very nice hotel located very convenient location. staffs are very friendly. swimming pool is a bit small

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Shiroura, Thank you for staying with us and also for sharing feedback. We are glad to know that overall you are happy with your stay here at the Grand Mercure Danang. Indeed, swimming pool is hotel's weakness and unfortunate we can't do anything to change the pool size. The owner and management are working together on the new pool project, hopefully when you have chance to revisit we will have new pool ready for you. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Team

Ian W. Friends - 18/02/2019 AccorHotels certified review
« Great stay, exceptional and consistent high standard of service. »

A wonderful five night stay. Platinum membership acknowledged with room upgrade and Privilege Lounge access. Very good spa and gym facilities. Had choice of breakfast either in lounge or ground floor cafe and both were excellent. Room comfortable. But what was particularly noteable was the high quality of the staff. Without exception, staff were friendly, efficient and well trained. A special mention of Ms Lan in the Privilege Lounge. Her English was excellent and her friendly outgoing manner very much appreciated. Her engaging personality shone through and she is a real credit to the Grand Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ian W., We are truly heartened to receive your constructive feedback regarding your stay at Grand Mercure Danang. Thank you for letting us know how much you enjoyed your stay with us, we are especially pleased that you felt well-looked after by our most warming host - Ms. Lan. I will pass your compliments to her and be sure that she and the whole team are made aware of your kind words. In the separate note, It's seem that our breakfast did not make you satisfied. Could you please share us more in detail about your concern, from that we will know what we've being lost in our service. We appreciate your feedback and waiting for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Team

Evan Friends - 15/02/2019 AccorHotels certified review
« great service »

above and beyond support

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Evan, Thank you for taking the time to tell us about your experience at the Grand Mercure Danang. I am sorry that your breakfast experience did not meet your expectations; please allow me to express my sincerest apologies. Could you please share us more in detail about your concern, from that we will know that what we've being lost in our service. We appreciate your feedback and waiting for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Team

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