Hotel - Grand Mercure Danang
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Danang

4.5/5 1,028 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf
    • Golf course 18 holes (Paying)
    • Golf practice facilities (Paying)
  • Tennis
  • Other sports activities
    • Bicycles rental (Paying)
    • Billiards/Snooker (Paying)
    • Football (Paying)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Our modern hotel consists of 272 rooms featuring breathtaking river or mountain views: 200 Superior rooms, 52 Deluxe rooms, and 20 Suites. Each combines stunning modern design with state-of-the-art services and locally sourced amenities.

  • 272 rooms
  • 190 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 28 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Remote control TV
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 2,102 reviews

Our guest reviews for Grand Mercure Danang

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,028 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
M. T. H. N. Business - 11/07/2018 AccorHotels certified review
« Phuc vu an can »

Nhan vien than thien, an can, dich vu tot Phong oc sach se, chuyen nghiep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. n., Cảm ơn quý khách đã chia sẽ trải nghiệm của mình tại khách sạn Grand Mercure Đà Nẵng. Hi vọng sẽ có cơ hội được đón tiếp chị thêm lần nữa với những trải nghiệm tuyệt vời như thế này. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Paul L. Families - 10/07/2018 AccorHotels certified review
« Uniqueness in terms of customer service in Vietnam »

No words can qualify the professionalism of the Grand Mercure Danang Team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Paul L. I am over the moon to see that you gave a compliment to our team with the phrase "Uniqueness in terms of customer service in Vietnam" Delivering exceptional guest experience and making sure that your stay is perfect is singularly the most important thing to us. I am so glad we were able to achieve that during your stay. Thank you so much again for choosing Grand Mercure Da Nang and I look forward to hearing back from you. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Maurice Families - 09/07/2018 AccorHotels certified review

You could have done better with the upgrading. I booked 5 rooms including a suite but only 1 room got upgraded. Disappointing in my opinion especially another colleague staying at the same hotel got different treatment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mauritius, Thank you so much for taking time to share your review regarding your stay at Grand Mercure Da Nang. I see that you were quite enjoyed your stay at our hotel just except the Loyalty member benefit which didn't meet your expectation, please allow me to express my sincerest apologies. The first, I would like to send the kindly thank you so much for your Loyalty member of Accor hotel, we are always have a special taking care to all member like you. At your stay, we have complied and provided accurate member benefits, we already gave the room upgrading for the own member and that room which was upgraded we did 2 category instead of one next category. Beside that, I also offered the special rate for the others room if you would like to upgrade or access the Privilege Lounge. I'm so sorry that still didn't make you feel happy.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us, I appreciate to your feedback and also looking forward to welcoming you back with a more comfortable stay. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

O. Couples - 09/07/2018 AccorHotels certified review
« Average »

Probably good for business traveller. Hotel location is a little isolated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., Thank you for taking the time to tell us about your experience at the Grand Mercure Danang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Nina Business - 09/07/2018 AccorHotels certified review
« Comfortable »

Good hotel and comfortable rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosario N., Thank you for great review about your experience at the Grand Mercure Danang. Thank you again for choosing Grand Mercure Da Nang and come back real soon. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

N. H. Business - 08/07/2018 AccorHotels certified review
« Good service »

I had been serviced with incleaned cup. Please pay attention on mornitoring the cleaning department.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. N. H., Thank you for taking the time to share your experience about your stay at Grand Mercure Danang. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services Hopefully, we will have a chance welcome you back to our hotel in near future. Warmest regards, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Vbmathur Business - 03/07/2018 AccorHotels certified review
« Great value for money »

Excellent, comfortable n enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. VBMathur, We very much appreciate your comments regarding your stay at the Grand Mercure Danang. It always happy to learn that our hotel is a "Great value for money". It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I extremely thanks and value your kind feedback about breakfast, it will definitely help us to review the procedure and improve it to impress you on your next stay. Thank you again for sharing your experience, and we really hope that we will welcome you back one day with another pleasant stay. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Mat Couples - 02/07/2018 AccorHotels certified review
« Nice Hotel to Stay »

Faultless experience at this hotel with helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mathew D., Thank you for great review about your experience at the Grand Mercure Danang. We are thrilled to hear that you had made "Nice Hotel to Stay". It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we really hope that we will welcome you back one day with another pleasant stay. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

V. C. Solo - 30/06/2018 AccorHotels certified review
« Très bonne expérience »

Very good experience in your hotel. I booked a deluxe suite and everything was perfect both for the welcoming and services offered. A big thank to Long at the restaurant La Rive gauche for his warm welcome and for his kindness during my dinner. I recommend and would most likely return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C. V., Your kind words are very much appreciated and we would like to thank you for sharing your feedback. We are so exciting to read such comments and it is always a big encouragement to motivate our team member special Mr Long to keep up the standard. We hope to have the pleasure of welcoming you back soon. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Victor Couples - 29/06/2018 AccorHotels certified review
« Good service »

Like all services and food. Only a small minus, it is that the my quang is too much salty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victor,, Thank you so much for your review! I am so happy to hear that you had a pleasant stay with us. Regarding your mentioned about the tates of Noodle , we've already made a discussion to related department to bring the the better service to all our guests. Thank you so much for letting us take care of you. We can’t wait to have you here on your next visit soon! . Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Sulis Business - 29/06/2018 AccorHotels certified review
« excellent »

good place, good food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sulis, Thank you very much for your kind review. I am delighted to hear that you had a great stay at the hotel and were satisfied with the level of service provided by Grand Mercure Danang. Looking forward to welcoming you back to our little island Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Nakamura Couples - 28/06/2018 AccorHotels certified review
« small trouble »

shower from ceiling was not working. I claimed but not fixed and no feedback.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nakamura, Thank you so much for sharing your experience about your recently stay at Grand Mercure Da Nang. It seems that your stay was not meet your expectation, please allow me to express my sincerest apologies for all inconvenience you meet during your stay. Regarding your concerns about the preparing the shower in your room, actually our engineer had fixed it already but so sorry to see that it didn't work properly after fixing. Beside that, we was wrong when when didn't feedback to you we had done everything. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Shalong Couples - 27/06/2018 AccorHotels certified review
« everything is good »

the view from window in the room super nice , staff very nice and enthusiastic , as i am member of accor plus i dont sure why i got only one coupon of welcome drink normally i got 2 cus me and my friend stay at mer cure bana hill i got 2 but its not a point. everything is good for me

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shongkiat W., Thank you so much for taking time to share your experience regarding your stray at Grand Mercure hotel. I'm glad to see that everything was good here. As you mentioned regarding the voucher offered for Accor member, we gave you 1 voucher but actually it's served for 2 people as mentioned in term and condition attached in voucher, I'm so sorry for making you confuse and miss your changed. Thank you so much for your feedback, from yours we can see that it may some guest have the same situation like yours, we will make sure everyone be cleared before using the benefit. Thank you so much again for choosing Grand Mercure Da Nang and I look forward to hearing back from you. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Rebecca P. Business - 25/06/2018 AccorHotels certified review
« Lovely stay »

It was really comfortable. My room was beautiful with a great view across the river. The facilities were good, staff efficient and friendly and a great breakfast. I also enjoyed an early morning swim in the pool which was great. Very happy with my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca P., There is nothing would make us more happy than reading such a review like yours. It thrills me to see that you enjoyed your time with us. Our team takes great pride in delivering an exceptional service for all of our guests and will be delighted to see that you had such a good experience. Thank you again and I'm waiting to see you again soon for another journey Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Nehat D. Business - 24/06/2018 AccorHotels certified review
« Clean, good room and service, good brekfast »

Good location, very good service at the hotel. Not satisfied with the internet connection (very slow and disconnecting) not ideal for work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nehat D., Thank you so much for your review! I am so happy to hear that you had a pleasant stay with us and that you enjoyed our breakfast and our service provided. Regarding your mentioned about the Wifi connection, I'm so sorry it's make you unhappy with this, please address us directly in your next stay if you need high speed connection Thank you so much for letting us take care of you. We can’t wait to have you here on your next visit soon! Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

E.p. Couples - 24/06/2018 AccorHotels certified review
« Rest and Relaxation in Danang »

This was our 4th Stay at Grand Mercure Danang. OMG. Our stay was amazing, all the staff could not be more helpful. It had been over 16mths since our last visit but all of the old staff remembered us. Even the Driver that meet us at the airport found me, I did not have to look for a sign.This Driver also returned us to the Airport in the Hotel car. Great service. At the Hotel, our room was awesome overlooking the river and in the Privilege Lounge Miss Lan remembered every detail of what we have, even our Vietnamese breakfast in the Lounge. Which I really miss in Australia. We meet a new lot of staff that were really helpful including Mr Viet and Mr Quan. It was really nice to talk to Mr Nichola and Mr Guy. The shuttle bus is so handy to get to China Beach and the Markets. Great hotel and great position. We will be back in 2019.

Our hotel has responded to the review
Our hotel has responded to the review

Dear E.P., Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us, especially with the convenience of being located to all things that count. Thank you again and we look forward to seeing you back here on your next trip in 2019 and further more. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Jobelle L. Business - 23/06/2018 AccorHotels certified review
« No-frills, Simple comfort »

Room was cleaned to my satisfaction. I liked the lounger in a certain position (angled to face the TV) and they followed my request to leave it as is. Felt secure, people were warm and welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jobelle L., We glad to read that our hotel had met your expectation and able to give you a comfortable stay. Thank you for sharing. Such a pleasure to share it with the team. We will continuously strive to do our best and extend a magnifique guest experience. Hopefully, we will have have a chance welcome you back to our hotel in near future Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Chea Solo - 21/06/2018 AccorHotels certified review
« Very good »

Great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., Thank you for great review about your experience at the Grand Mercure Danang. We really appreciated your loyalty to Accorhotels, it really our honor to have you here and its always pleasure to receive such a top score from an elite member. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day Thank you again and we are looking forward to welcome you back to our little island. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Loan N. Families - 20/06/2018 AccorHotels certified review
« Great »

Good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Loan N., Thank you for great review about your experience at the Grand Mercure Danang. We really appreciated your loyalty to Accorhotels, it really our honor to have you here and its always pleasure to receive such a great reivew from an elite member. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your stay and we look forward to welcome you back. Warmest regards, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Jean-francois P. Families - 18/06/2018 AccorHotels certified review
« Very helpful staff and comfortable room. »

Our experience was very positive, especially with how welcoming and courteous all of the staff has been. We enjoyed the lounge a lot, to the point where my son was disappointed that we couldn't go to the lounge for lunch also, which I thought was a very good sign! My one issue was the coffee machine in the room that no one was able to make work properly, even after sending the engineering staff to the room. I'd suggest to switch to more reliable machines, or at least have the staff fluent in their usage to help the guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean Francois P., Thank you so much for your review. I am glad to read that you a wonderful stay with us. Delivering exceptional guest experience and making sure that your stay is perfect is singularly the most important thing to us. I am so glad we were able to achieve that during your stay. Besides that, thank you so much for your feedack regarding our room facilities, we appreciate on that. Thank you so much again for choosing Grand Mercure Da Nang and I look forward to hearing back from you. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

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