Hotel - Grand Mercure Danang
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Danang

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4.5/5 868 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Babysitting on request
  • Golf
    • Golf course 18 holes (Paying)
    • Golf practice facilities (Paying)
  • Tennis
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Billiards/Snooker (Paying)
    • Football (Paying)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Our modern hotel consists of 272 rooms featuring breathtaking river or mountain views: 200 Superior rooms, 52 Deluxe rooms, and 20 Suites. Each combines stunning modern design with state-of-the-art services and locally sourced amenities.

  • 272 rooms
  • 190 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 28 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Remote control TV
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,834 reviews

Our guest reviews for Grand Mercure Danang

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 868 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Gavin W. Families - 12/02/2018
« No other experience can compare »

Where to start.... I know. Brilliance. Sheer, unadulterated, exquisite, luxurious brilliance. That was my stay at Grand Mercure Danang. The service was fantastic, the food super and the rooms fantastic. I have no other words.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gavin W., There is nothing would make us more happy than reading such a review like yours. It thrills me to see that you enjoyed your time with us. Our team takes great pride in delivering an exceptional service for all of our guests and will be delighted to see that you had such a good experience. Thank you again and I'm waiting to see you soon for next trip on 18th Feb. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

AccorHotels certified review
Ozzie G. Couples - 11/02/2018
« Awesome »

Very pleasant Excellent customer focus Very accommodating to needs Within good distance to everything incl airport

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ozzle g., Thank you very much for your kind review. I am delighted to hear that you had a great stay at the hotel and were satisfied with the level of service provided by Grand Mercure Danang. Looking forward to welcoming you back to our little island Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

AccorHotels certified review
Michel M. Couples - 11/02/2018
« grand »

Overall a grand experience at reasonable price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Michel M., It is great to hear that you had such a wonderful stay at Grand Mercure Danang with grand experience. There is nothing can beat a positive feedback from guests. Your kind words will motivating us to continue delivering the highest level of service to all guests. We would be delighted if you could share your experience with the Trip Advisor Community by visiting www.tripadvisor.com/Grand Mercure Danang or review us on Facebook https://www.facebook.com/GrandMercureDanang/ Thank you for your stay and we look forward to welcome you back. Warmest regards, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

AccorHotels certified review
Teck S. S. Business - 10/02/2018
« Very good hotel »

Friendly staff , clean good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Teck Seng S., It is great to hear that you had such a wonderful stay at Grand Mercure Danang. Thank you for your recognition to our "friendly" staffs efforts. Your kind words will motivating us to continue delivering the highest level of service to all guests. We would be delighted if you could share your experience with the Trip Advisor Community by visiting www.tripadvisor.com/Grand Mercure Danang or review us on Facebook https://www.facebook.com/GrandMercureDanang/ Thank you for your stay and we look forward to welcome you back. Warmest regards, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

AccorHotels certified review
Luan N. Business - 07/02/2018
« Magnificent »

Just one night ... and the most memorable night .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Luan N., Thank you very much for your kind review. The entire team is glad to hear that you enjoyed your stay with us and we are all looking forward to having you back with us soon. All the best wishes from Grand Mercure Da Nang Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

AccorHotels certified review
Duong P. Business - 05/02/2018
« Great experience! »

nice pleasant place, friendly staff, clean and comfort room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Duong P., Thank you for great review about your experience at the Grand Mercure Danang. It thrills me to see that you enjoyed your time with us. Our team takes great pride in delivering an exceptional service for all of our guests and will be delighted to see that you had such a great experience. We hope to have an opportunity to welcome you back to our hotel again soon! Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

AccorHotels certified review
Soomi Friends - 01/02/2018
« New hotel but not well organized »

It is new hotel and very well equipped good facilities like 24hrs gym. But the staffs were not well service minded especially when I checked in after 11pm and not fluent for speaking English for bartenders, front staffs and also I can’t order any drinks during night time for room dinning. Little embarrassed. I am doubtful it is really 5 stars hotel. Not organized service and their attitude for customers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. J. Soomi, Thank you for taking the time to tell us about your experience at the Grand Mercure Danang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you so much for your loyalty and it is our hope that you will consider about hotel facitities and give us the opportunity to redeem ourselves in near future. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

AccorHotels certified review
Tan Business - 30/01/2018
« Good »

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tan, Thank you for great review about your experience at the Grand Mercure Danang. It always pleasure to receive such a top score. We would be delighted if you could share your experience with the Trip Advisor Community by visiting www.tripadvisor.com/Grand Mercure Danang or review us on Facebook https://www.facebook.com/GrandMercureDanang Thank you again and we are looking forward to welcome you back to our little island. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

AccorHotels certified review
Ak Solo - 30/01/2018
« Excellent service by professional staff. »

A very comfortable hotel with nice staff providing professional service. 2. The female staff named LY was very helpful by providing professional service and offering useful touring advice in Da Nang.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for great review about your experience at the Grand Mercure Danang. How wonderful to hear that you had enjoyed your stay here and everything met your expectation. Thank you again and we are looking forward to welcome you back to our little island. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

AccorHotels certified review
Anonymous Business - 29/01/2018
« Warm hospitality by all the staff »

Thank you for your warm hospitality. Certainly that made my business trip comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Tomoko N., Thank you for great review about your experience at the Grand Mercure Danang. We are so exciting to read such comments and it is always a big encouragement to motivate our team. We are appreciate your feedback, I will pass to our related department to discuss about the coffee as you mentioned. Thank you again and we are looking forward to welcome you back to our little island. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

AccorHotels certified review
Karen Friends - 29/01/2018
« Pleasant stay »

Staff service is excellent. Check in and out is a breeze. Breakfast spread is good. The room is generally good. The only thing I dun like is the see through toilet glass panel. Even with the bind rolled down, it is still quite clearly see through. In the end we have to off the light at the shower area to dim it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Karen, Thank you for your review about your experience at the Grand Mercure Danang. While we wish you have had better experience, the constructive feedback like yours is what we could learn from and to improve our guest's experience. Please rest assure that "issues" you had faced were discussing among management team and this is already put on "to do list" for maintain team. Your feedback are very appreciated and hopefully your next visit will be a flawless one. Thank you again and we are looking forward to welcome you back to our little island. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

AccorHotels certified review
Jaewon C. Families - 29/01/2018
« World best Service »

Especially Thao and CAN, They indeed help and support the guest for comfortable stay and happiness in Danang. It was much more than my expectation from world standard since I have traveled all over the world.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for great review about your experience at the Grand Mercure Danang. Your kind words are very much appreciated and we would like to thank you for your sharing. We are so exciting to read such comments and it is always a big encouragement to motivate our team member special Ms. Thao and Mr. Can to keep up the standard. Thank you again and we are looking forward to welcome you back to our little island. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

AccorHotels certified review
Jimmy M. Business - 29/01/2018
« Best in class hotel in Danang »

First time to Danang and had selected Grand Mercure for my 1 night stay on business, never expected that this hotel interior was so modern. service staff was cheerful and front office staff was well knowledgeable. The only thing is the coffee house need some refurbish in interior and also kitchen equipment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jimmy, Thank you for great review about your experience at the Grand Mercure Danang. It thrills me to see that you enjoyed your time with us. Our team takes great pride in delivering an exceptional service for all of our guests and will be delighted to see that you had such a good experience. Thank you so much for your feedback to our restaurant and kitchen as well, we will discuss with them about this matter and make some idea to bring better service to all our guests. Thank you again and we are looking forward to welcome you back to our little island. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

AccorHotels certified review
Thanasak N. Friends - 28/01/2018
« Anything is perfect. »

Have a pleasant stay in Grand Mercure Danang. Hotel located on the heart of Danang. That is easy to access in most sightseeing place. I am loving to the complementary shuttle bus service from Hotel to city and beach. The service is over expectation, all staffs have a hospitality manner and kind gentle. It's important, your SPA is perfect and valuable when I paid. I will stay here when I visit Danang.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., How wonderful to hear that you had enjoyed your stay here and everything met your expectation. It always pleasure to receive such a top score. We really happy to hear that we bring the meaning service to our lovely guest like you and really appreciated your feedback, I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and we are looking forward to welcome you back to our little island. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

AccorHotels certified review
Anonymous Business - 25/01/2018
« Facility is good, but the staff traing is not enough. »

1) At breakfast, the egg cooking staff attitude was terribly bad. 2) At Checking out, some Korean guest jumped in the cue, and started to talk to the front lady who is taking care of check out of others. She never asked that Korean guest to make cue, rather she kept answering that Korean's question. This makes our check out time slower and uncomfortable. 3) At restaurant, we ordered steaks, but that meat was terrible. We asked to change the other dish.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Akira Yokokura, Thank you for taking the time to tell us about your experience at the Grand Mercure Danang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. All issues which you mentioned we had informed to related departments to improve service for better to all our guest. Thank you so much for your feedback. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

AccorHotels certified review
Jay A. Business - 25/01/2018
« Comfort, Luxury and Professional Staff »

From the moment I entered the lobby entrance, all the staff treated me and greeted me with the standards you would expect from any 5* hotel, but with bigger and brighter smiles. The staff throughout the stay were helpful and courteous and great to speak with. The room was extremely comfortable, and the Club Lounge was lovely with amazing attentive staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jitendra A., Thank you for great review about your experience at the Grand Mercure Danang. We are super happy to be rated as "excellent". Your praise to our service and our staff will definitely motivate us to continue their hard work to please all of our guests. Thank you again and we are looking forward to welcome you back to our little island. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

AccorHotels certified review
John S. Couples - 25/01/2018
« Clean quiet hotel with Great staff ! »

Very Good hotel. Quiet, clean and reasonably priced. Most of all the staff are fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. John S., Thank you for great review about your experience at the Grand Mercure Danang. There is nothing more happy than reading compliments about the hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hopefully, we will have a chance welcome you back to our hotel in near future. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

TripAdvisor review
Friends getaway - 25/01/2018
« Great Getaway »

Check In was smooth, the room was clean and spacious. The staff service are excellent. The staff in the lobby were very helpful. They will walk over to find out who we are waiting for or where we are heading to. They ensured that we got onto the right car and ensure that the driver knows where we wanted to go. The breakfast buffet spread are sumptuous. They have free shuttle bus to several location every 2hrs.

TripAdvisor review
Friends getaway - 24/01/2018
« Perfect »

In overall is very perfect. Staffs provide the good service and quick very response. Room and facilities look good with very clean. Important, SPA is very best. We love the complimentary shuttle van service bound to the most sightseeing place in Danang.

TripAdvisor review
Business - 24/01/2018
« Staff make the difference! »

While I have stayed at the Grand Mercure Da Nang multiple times, this review is for a recent 4 night stay. I usually book a room at the Privilege Level due to its benefits--all of which are done very well. But, in particular, the staff make the difference! Ms. Lan and Ms. Ngan (Ms. Ngan works both in Privilege Lounge and in the restaurant on the lobby level) are wonderful! They are both enjoyable as people but also work hard to ensure guests are happy and get everything they need. If it is within their power, it will be done and done with a smile. And, in other areas of the hotel, staff are nice and helpful. Whether you need a taxi or something for the room, staff will try to get it done. Standard rooms are fine for one person but a bit crowded when my wife is along. I think every room has a good view--whether of the coast or the city. The only downside to the hotel is that it is not located in the city center--so it takes a cheap taxi ride to get downtown or to the beach. Or use the hotel shuttle to do all of the above.

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