Hotel - Grand Mercure Danang
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Danang

4.5/5 1,292 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf
    • Golf course 18 holes (Paying)
    • Golf practice facilities (Paying)
  • Tennis
  • Other sports activities
    • Bicycles rental (Paying)
    • Billiards/Snooker (Paying)
    • Football (Paying)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Our modern hotel consists of 272 rooms featuring breathtaking river or mountain views: 200 Superior rooms, 52 Deluxe rooms, and 20 Suites. Each combines stunning modern design with state-of-the-art services and locally sourced amenities.

  • 272 rooms
  • 190 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 28 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 2,455 reviews

Our guest reviews for Grand Mercure Danang

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,292 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Colin Couples - 07/12/2018 AccorHotels certified review
« Great facilities and helpful service »

We stayed just one night in transit but were greeted at the car, had a prompt and helpful check in and personalised service in the restaurant. We were impressed with the friendliness and helpfulness of all staff we had contact with.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, We glad to read that our hotel had met your expectation and able to give you a comfortable stay. Thank you for sharing. Such a pleasure to share it with the team. We will continuously strive to do our best and extend a magnifique guest experience. Hopefully, we will have have a chance welcome you back to our hotel in near future Sincerely, Vo Hoang Phuong Tam (Ms.) Guest Experience Manager

Adrian P. Families - 01/12/2018 AccorHotels certified review
« Mr »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrian P., Thank you very much for your kind review. I am delighted to hear that you had a great stay at the hotel and were satisfied with the level of service provided by Grand Mercure Danang. Looking forward to welcoming you back to our little island. Sincerely, Vo Hoang Phuong Tam (Ms.) Guest Experience Manager

Son T. Business - 28/11/2018 AccorHotels certified review
« Feel enjoy and relax »

It's a nice stay at your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Son T. Dang Thanh, We happy to hear that you had enjoyed stay here and everything had met your expectation. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and we are looking forward to welcome you back to our little island Sincerely, Vo Hoang Phuong Tam (Ms.) Guest Experience Manager

Calvin Couples - 27/11/2018 AccorHotels certified review
« Amazing and friendly staff »

The staff was very attentive from the manager that communicate with me for my wife's name to the concierge. The lady staff at the concierge was very helpful as she arranged transport for us and explain to us what to look out for our trip to Hoi an because of the weather. She deserved to be praised, sorry I did not get her name.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Boon Onn Calvin C., We glad to read that our hotel had met your expectation and able to give you a comfortable stay. Thank you once again to share your heartwarming feedback and we do look forward to welcome you back in the near future Sincerely, Vo Hoang Phuong Tam (Ms.) Guest Experience Manager

Wayne Friends - 20/11/2018 AccorHotels certified review
« Fabulous stay »

Fantastic staff, great hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wayne M., We glad to read that our hotel had met your expectation and able to give you a comfortable stay. Thank you for sharing. Such a pleasure to share it with the team. We will continuously strive to do our best and extend a magnifique guest experience. Hopefully, we will have have a chance welcome you back to our hotel in near future. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Hoa D. Business - 20/11/2018 AccorHotels certified review
« Unhappy experience »

This time i was not happy with your staff service from check in to check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hoa D., Thank you for taking the time to tell us about your experience at the Grand Mercure Danang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vo Hoang Phuong Tam (Ms.) Guest Experience Manager

L. Y. A. Solo - 19/11/2018 AccorHotels certified review
« 2018-11 stay: Outstanding staff and customer service, well kept rooms and facilities »

My stay at Grand Mercure Danang was very pleasant and exceeded my expectations. I got a complimentary room upgrade with snacks, and it was very well kept and clean, I noticed the hotel is popular with tour groups and several airline staff, and can understand their choice. The team here is very professional and particular about customer service, and providing a great experience for guests. All my touch points with the staff were pleasant, and I was impressed how a number of staff remembered my name and basic background. A special shout out too to some of the team members I remembered from repeated encounters: Check-in: Ms Tram, Ms Tam (who personally attended to me), Mr Viet (who studied in Singapore). Shuttle service: Mr Thien. Departure: Ms Lan (reception) and Mr Hung (hotel entrance). Well done team Grand Mercure Danang and all the best :)More

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We happy to hear that you had enjoyed stay here and everything had met your expectation. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and we are looking forward to welcome you back to our little island. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Thanh P. Business - 15/11/2018 AccorHotels certified review
« Not very satisfied »

Everything seems to be good in general. However, I am not pleased as I called to your operator in the morning to ask for some tea bags ( please, note that your staff did not supply the coffee the day before as I put " NO Disturb". For some reasons your staff just ignored request without telling me why. This is unacceptable for a 5 stars hotel like yours. If your hotel wanted me to pay extra for that just let me know.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thanh P., Warmest greeting from Grand Mercure Danang. Thank you so much for taking time to share your experience regarding your recent stay at our hotel. We are sorry about any inconvenience which did not meet your expectation, please allow accept my sincerest apologizes on that. It could not acceptable if our college ignored your requested right away while you called us. At International brand hotel, that is always the basic thing must be knowledge for everyone who working for hospitality. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Anonymous Couples - 12/11/2018 AccorHotels certified review
« A perfect place in Danang »

Everything is just fantastic. Comfortable Room, guest services, great breakfast,...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. T., Thank you very much for your kind review regarding your stay at Grand Mercure Da Nang. I am delighted to hear that you had a great stay at the hotel. Looking forward to welcoming you back to our little island Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Captain C. Business - 08/11/2018 AccorHotels certified review
« An experience looking forward to come back. »

From day one until the last day, I was made feel so special.The entire staff from the drivers, front desk (Ms. Chi), reception (Ms. Oahn), dining (Ms. Thaung) was so friendly and personal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Captain C., Thank you for taking the time to share this wonderful review of your recent stay at Grand Mercure Da Nang. We hope to have an opportunity to welcome you back to our hotel again soon! Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Ysp Business - 07/11/2018 AccorHotels certified review
« fine. »

all the staff was kind. but the I don't know why. pillow was uncomfortable. for me it was too high. (some hotels provide different height of pillow)

Our hotel has responded to the review
Our hotel has responded to the review

Dear YSP, Thank you so much for taking time to share your experience regarding your stay at Grand Mercure Da Nang. As your mentioned about pillow in room, that is our hotel amenity set up standard, however, we still noted our preference, we will change other pillow for you whenever you come our hotel as your expectation. We appreciate that you took the time in sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the very near future. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

L. T. W. Couples - 06/11/2018 AccorHotels certified review
« Good view , friendly stafff »

Good view , friendly stafff. Next to me will stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. Tar W., It thrills me to see that you enjoyed your time with us. Our team takes great pride in delivering an exceptional service for all of our guests and will be delighted to see that you had such a good experience. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

K. S. Families - 05/11/2018 AccorHotels certified review
« very good »

very kind

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you very much for your kind review. The entire team is glad to hear that you enjoyed your stay with us and we are all looking forward to having you back with us soon. All the best wishes from Grand Mercure Da Nang Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Veakrin V. Couples - 05/11/2018 AccorHotels certified review
« not very comfortable »

lobby sitting uncomfortable bed room is too small for 2 persons9

Our hotel has responded to the review
Our hotel has responded to the review

Dear veakrin v., Thank you so much for taking time to share your experience regarding your stay at Grand Mercure Da Nang. It seems that the stay didn't met your expectation, please allow me to express my sincerest apologizes. Thank you so much and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Suresh B. G. Business - 04/11/2018 AccorHotels certified review
« Excellent Stay! »

It was an unforgettable stay @ GRAND MERCURE, DA NANG. Impressed by Staff's assistance and ambience of the Hotel. Thank you for making my stay an excellent one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., It thrills me to see that you enjoyed your time with us. Our team takes great pride in delivering an exceptional service for all of our guests and will be delighted to see that you had such a good experience Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

An T. Business - 04/11/2018 AccorHotels certified review
« Everything is very good »

The staff is very nice, the accommodation is very good, i like the scent and the breakfast also. Just do crowed with Korean

Our hotel has responded to the review
Our hotel has responded to the review

Dear An T., Thank you very much for your kind review. I am delighted to hear that you had a great stay at the hotel and were satisfied with the level of service provided by Grand Mercure Danang. Looking forward to welcoming you back to our little island. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Philip Solo - 04/11/2018 AccorHotels certified review
« A Truly Memorable Service Experience »

I had a wonderful and memorable experience at the Grand Mercure Da Nang. Service was amazing. The professional greeting I received from Tam was delightful. She made my stay a truly comfortable one!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you very much for your kind review. I am delighted to hear that you had a great stay at the hotel and were satisfied with the level of service provided by Grand Mercure Danang. Looking forward to welcoming you back to our little island Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Ms H. Business - 02/11/2018 AccorHotels certified review
« Ms. H. »

The room is clean and comfortable. The staffs are warming and nice-behavior. However, the breakfast is so expensive compared with the amount of goods.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H, Thank you so much for kindly review about Grand Mercure Da nang. We hope to have an opportunity to welcome you back to our hotel again soon! Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Minh L. Families - 31/10/2018 AccorHotels certified review
« I love this hotel »

Everyone genuinely want to ensure I had a wonderful 2 days stay. Staffs are always attentive, go above and beyond in helping me getting around the city, made many great recommendation for local delicacy. Team, Viet and Chi were amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Duc, Thank you very much for your kind comments, It is truly rewarding to know that you had enjoyable time at the hotel and all your requests were attended by staff. We hope to have an opportunity to welcome you back to our hotel again soon!" Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Max Business - 31/10/2018 AccorHotels certified review
« A very well situated First Class Hotel »

My stay at the Hotel was very good. The room was great and the view was spectacular. The staff were all very friendly and went out of their way to provide assistance whenever asked for but also provided tips in general conversations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.S. Thank you very much for your kind review. The entire team is glad to hear that you enjoyed your stay with us and we are all looking forward to having you back with us soon. All the best wishes from Grand Mercure Da Nang Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

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