Hotel - ibis London Shepherds Bush - Hammersmith
Ibis Hotel Hotel Ibis Hotel Hotel

ibis London Shepherds Bush - Hammersmith Hotel

4.5/5 2,108 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  GBP
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Free Wi-Fi

  • 128 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 8 connecting rooms
    • 220/240 V AC
    • Air Cooling System
    • Automatic air control
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Coffee/tea making facilities
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for ibis London Shepherds Bush - Hammersmith

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,108 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 04/06/2018 TripAdvisor review
« Excellent Stay »

A great for value hotel with excellent location. Very clean rooms and staff were friendly and attentive. Extra pillows in all rooms as well as tea making facilities and hairdryer. I would definitely visit this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Great review, thank you so much! So pleased to read how much you enjoyed your stay. We are looking forward to welcome you back for another excellent stay. Many thanks Francois Zissel - Assistant General Manager

Business - 18/05/2018 TripAdvisor review
« great hotel again »

Always stay here good price, brilliant hotel, great staff lovely breakfast the only thing thats had changed was the ham at breakfast wasnt as good as usual !! Apart from that it was perfect as always Thank you !

Our hotel has responded to the review
Our hotel has responded to the review

Oh no!! I am so sorry to read that the ham was not as good than last time. We haven't changed the supplier but if we had run out one morning it's true that instead of nothing we run to Tesco to get some for the guests. Thank you for still giving us 5 stars and allowing us to make mistake. See you for your next trip? Raphaella

Solo travel - 08/05/2018 TripAdvisor review
« A longer stay »

The staff were welcoming and helpful. They explained all the facilities carefully and pointed out the food voucher which can be spent in the restaurant if you do not require your room to be cleaned on a particular day. The room was clean and comfortable with tea making facilities and the hotel quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, thank you very much for sharing your experience with us. We are glad you enjoyed your stay with us: our staff (we will share your comment with our team and they will love it! :) ), our rooms and we are happy you appreciated our Planet 21 policy to "save" the planet getting £5 voucher to spend in our restaurant just for not having the room cleaned for one day, this is an idea I personally support as well, and it's so useful when our guests value it as well, so thank you for it! We wish to see you soon again to get a prefect stay and to see a 5/5 instead of a 4/5 on your next feedback, I guarantee we are working hard to make our guest satisfaction on top level every day. We are available for any other informatin. Thank you again and have a lovely day Alice

Business - 28/04/2018 TripAdvisor review
« Except for the breakfast, everything else was good »

Except for the breakfast, everything else was good. In the the breakfast table, meat and vegetarian items were mixed, therefore it was not possible for vegetarians to eat it. I hope you try your best to separate them and put them far away from each other.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 490huseyins thanks for taking the time to review us! I'm so sorry you didn't enjoy our breakfast buffet. We are normally quite conscious about food crust contamination, we do our best to keep the items separated, like the beans with the mushrooms, eggs with sausages and different tongs for ham and cheese. I'm so sorry that it felt different on that day, I'm going to share your comment with the chef and waiting staff. Shall you come back to the hotel, do not hesitate to contact us for any special request Kind Regards Raffaella

jennydW9584YY Business - 26/04/2018 TripAdvisor review
« Clean, comfortable, friendly »

Clean, comfortable, well equipped and with friendly staff, what more could you ask for? Great location, just off Shepherds Bush green, behind Westfield. Love the automated check-in, and check out; hassle-free.

Our hotel has responded to the review
Our hotel has responded to the review

Dear jennydW9584YY, Thanks a lot for your review!! I'm happy to read that everything was perfect! It was a pleasure to have you as our guest :) Please do not hesitate to contact us should you come back to visit Kind Regards Raffaella

Andy H Friends getaway - 15/03/2018 TripAdvisor review
« Excellent »

Went to see skid row at the O2 empire and stayed overnight. Staff and hotel were excellent. Value for money. Very easy to get to. Would definitely use again. Only down point the mattress was very firm.

Our hotel has responded to the review
Our hotel has responded to the review

Wao!! 5 stars!! Thank you so much for the lovely review about our hotel and staff! We can't wait to see you again! Raphaella GM

Business - 10/02/2018 TripAdvisor review
« Amazing »

The perfect hotel for a short stay in London. Room was clean and had everything needed during my stay. Dinner & breakfast was great, beautifully displayed. The team couldn’t have been more helpful and friendly. Thank you ibis Shepherd’s Bush for a great stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tav251, Thank YOU for choosing Ibis London Shepherd's Bush! :) I'm so happy to hear that everything was perfect. We are all so proud of the team and its effort in making every stay memorable, thanks for sharing your comments!! Looking forward to see you again Best Regards

Business - 03/02/2018 TripAdvisor review
« Stay @ Shepherds Bush »

I was looking for an ACCOR hotel not too close to the centre as I was coming by car, but not too far either. From here I reached the very city centre by bus with ease. Nice rooms. Wide ancld cheap car park access accessible from the 1st floor. Usual tasty and rich breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Lorenzo, Grazie Mile for your nice comment regarding your stay with us, I am so happy to know that you enjoyed our Breakfast selection and our location. Please let us know when you are coming back

Solo travel - 04/01/2018 TripAdvisor review
« Excellent hotel »

The hotel is near a shopping mal Westfield and the underground and buses are accessible. The breakfast was good. Location is very good and price is reasonable. It is the the best for shopping purposes and going to the cinema at any time.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Nouvelle8, WOW 5/5 thanks a lot this is so nice ! Thanks a lot for pointing out our breakfast I will let our Chef know about it he will be so pleased! Let us know if you are coming back for shopping it would be a pleasure to have you here :) Warm regards

Friends getaway - 21/12/2017 TripAdvisor review
« Noisy »

Stayed for 2 nights at this hotel. No sleep at all both nights! The noise was horrendous so much so I was awoken by a large item being ‘dropped’ - it shook the wall of my room! Noise went on from 2am - 6.30am! I was on 4th floor which is at the top too

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stef C, Thanks a lot for your feedback regarding your stay with us, I really appreciate. I am also really concerned about your comment, you were on the top floor, above your room it is the roof top and we do not have any contractors working on the roof at this moment. we will investigate to well understand where this noise came from. Please accept our sincere apologies for this inconvenience, this is our hope to have the chance to better serve you in the future Warm regards

Family - 13/12/2017 TripAdvisor review
« Amazing »

Nice hotel, warm and clean. The team makes you feel at home. Brillian service and awesome breakfast. Thanks to Susana, Elli and the team at breakfast/fron desk for and amazing stay. I will come back for sure.

Our hotel has responded to the review
Our hotel has responded to the review

Hello JandI281217, Your comment is Amazing too !!! Susana and Elli are so happy and we are so proud that you loved your stay with us. Do not hesitate to let us know when you are back in London, it would be such a pleasure to see you again. Our home is your home !! Have a lovely Christmas

Family - 10/12/2017 TripAdvisor review
« great location »

Great location but accommodation not even as good as a youth hostel. The room was incredibly basic and sparse, horrible vinyl on floor, hospitalised looking shower without instructions the size appeared to be for wheelchair access but the rails were in the wrong place and were not standardised plastic grips the shower head was too high for a wheelchair user and there was no seat and therefore it did not meet my needs as an able bodied person or those of a disabled person. Breakfast was okay and the staff did make me avocado on toast as no vegetarian options which was kind. The location was excellent for us, close to the tube, fast food and restaurants and the O2 empire.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Tracey, Thanks a lo for sharing the experience with you, I am glas that you enjoyed the avocado toast that we have made for you. We are currently refurbishing all our accessible in the hotel and we can confirmed that they are respecting the standards. I am really sorry that due to the activity you had an accessible room. Please if you are coming back to London, let us know directly and we will make sure to prepared a room for you. Hope to see you soon, Warm regards

1mazyad Couples - 05/12/2017 TripAdvisor review
« Just "all"what you need in London »

The hotel is just perfect for the visit, walking distance from the Westfield mall, the underground/ bus station, the geeat Abu Zaad" restaurant. The staff were super friendly, welcoming, considerate (it was our anniversary, and they prepared a welcome drink)

Our hotel has responded to the review
Our hotel has responded to the review

Hello 1mazyad, I am so happy you enjoyed your anniversary with us, it was a real pleasure to meet you. Do not hesitate to let us know when you will come back. Warm regards

Couples - 29/11/2017 TripAdvisor review
« great location »

Great location for West fields , clean tidy functional room, minimal staff ie receptionist doubled up as bar staff . I dont like the non bleached white sheets and pillow cases as they looked dirty i understand the ethical values but its not a choice i wish to see when i book a hotel room

Our hotel has responded to the review
Our hotel has responded to the review

Hello robertfB3530IH, Thanks a lot for your feedback and taking the time to let us know about your experience with us. I am sorry that you didn't enjoy our new linen, it is 100%natural and unbleached for a better comfort I am sorry that you didn't like it. Thanks a lot also for pointing the out the multi skills of our talents. As at the hotel we want to be more focus on people we realized with the team that it would be a good idea as it is possible in Shepherds bush, if our receptionist can be also behind the bar and the bar to the reception, so we always on Receptionist and one Barman. As we now are using mobile phones to check in and check out, it is something that we wanted to implement in order to be closer to our guest. We all hope to see you soon again and wish you wonderful day Warm regards

Solo travel - 29/11/2017 TripAdvisor review
« Simple hotel at great location »

This is a simple Ibis hotel at great location easily accessible by tube. Rooms are simple and clean, all you need for a short stay in London. Good value for money. Staff is very friendly. I did not have a breakfast, but I had it at another Ibis in London and it was great. They should have the same quality here.

Our hotel has responded to the review
Our hotel has responded to the review

Hello petra_chaloupkova, Thanks a lot for this nice compliment! I feel really proud to know that you loved the friendliness of the staff and I will definitely share your feedback with the team! I hope next time you will join us for breakfast:) Warm regards

Couples - 19/11/2017 TripAdvisor review
« Decent short stay in Shepherd's Bush »

We enjoyed our recent stay at the Ibis Shepherds Bush. Having stayed there a few years ago we knew what to expect and it is still a decent value option in a good location. Service was fine and Elli on reception, who checked us in and out, was friendly and welcoming. Our room seemed a bit smokey/musty on arrival but letting some fresh air helped and it was fine otherwise. The bed was very comfortable although our sleep was interrupted one night by some rather loud inconsiderate neighbours in the next room, and their TV, well into the early hours. Overall though we enjoyed our stay and would happily stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Steveh Thanks for the update on your stay! Eli will be glad to read her name on Trip Advisor! I am so sorry that you got disturbed from other inconsiderate guests, don't forget that we are 24/7 and if you press 0 from your phone we will gladely tell your neighbour to keep quiet :) All the best and we hope to see you again soon Raphaella

Family - 01/11/2017 TripAdvisor review
« Comfortable Stay »

This is my 5th visit to this hotel and my forth with my son.The location is ideal for our needs close to the tube, various restaurants,shops and parks nearby.The staff as always were friendly and excellent,our room was cleaned daily and our air conditioning unit kept the room at a manageable temperature.I asked for a quiet room and Ibis delivered on that score as we could hardly hear any outside or internal noise.The breakfast was good although maybe slightly more variety would enhance the experience but still a great way to start the day.I see some people had mentioned about lack of reception but i noticed no difference,staff were always on hand to check people in etc.The one addition which would make a difference is a mini fridge as most other branded hotels offer.All in all another great stay and God willing see you again next year.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Trevor, 5th time it is amazing!!! I am so glad that you are coming every year ! I am really proud to learn that you loved our staff and our hotel I will definitely share your comment with them :) I am also really happy that our new way of welcoming our guest pleased you, it is a real innovation and we feel all so proud of it. We are all waiting to see you again next year... Maybe before... who knows !!!

Couples - 29/10/2017 TripAdvisor review
« Excellent location and nice hotel »

This hotel is excellent and very straight forward. Decent rooms, easy check in and a nice location. The hotel has a restaurant as well making it easy to have a drink or light meal. Overall good place to stay for the right value.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Letsgoazcardinals, I am so glad you had a great time with us! Thanks a lot for sharing your experience and your nice comment this is so great :) It would be a pleasure to have you again at the hotel so please do not hesitate to let us know when you are coming back

Bengt C Family - 23/10/2017 TripAdvisor review
« very good »

Thank You! Very Good! Clean and fresh! Friendly and helpful staff! A very good location with good communications to the City and affordable with taxi to Heatrow. Close to an excellent mall with a lot of restaurants and shops.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Bengt C for your review, we hope to see you again in the hotel very soon and hopefully we can make it a 5 stars stay this time :) All the best Raphaella

Couples - 19/10/2017 TripAdvisor review
« weekend away »

we stayed in the ibis shepherds bush for a weekend visiting our son it is the fourth time we have stayed at this hotel,its easy to access from either the underground at shepherds bush on the central line or shepherds bush market on the circle and also the hammersmith and city line,threr is also an overground stop.the hotel is just 5 minutes from the westfield shopping centre and various bars and restaurants/cafes.we arrived at 10.50 and our room was ready which has always been the case when we,ve stopped here.the rooms are clean and comfortable the staff very polite and friendly.breakfast is ample with lots of continental and hot food aslo, there is a coffee machine to fill up when ever you feel like it.the bar is shared with the restaurant and prices for london are very reasonable.we would recommend this hotel as excellent value for money we have always enjoyed our stay here

Our hotel has responded to the review
Our hotel has responded to the review

Hi Andy from Nottingham Thank you so much for taking the time to review our hotel, I wish you had told us how to make it a 5 stars stay I am sure my team would have been more than willing to impress :-D Maybe next time, we hope to see you again soon! Raphaella

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