Hotel - ibis London Shepherds Bush - Hammersmith
Ibis Hotel Hotel Ibis Hotel Hotel

ibis London Shepherds Bush - Hammersmith Hotel

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4.5/5 1,974 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • Breakfast at ibis

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Catering

  • Breakfast at ibis
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Free Wi-Fi

  • 128 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
    • 220/240 V AC
    • Air Cooling System
    • Automatic air control
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Coffee/tea making facilities
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 2,327 reviews

Our guest reviews for ibis London Shepherds Bush - Hammersmith

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,974 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Wayne R. Couples - 12/10/2017
« Great Location but a little overpriced for a budget hotel »

arrived early and was able to check in. Very friendly reception staff. A basic hotel but all you need for an overnight stay

AccorHotels certified review
Wbm Business - 12/10/2017
« Lovely staff, faulty air con »

Really friendly and polite staff, clean room and facilities. No ability to turn aircon on as its apparently controlled by the external temperature. Night one the room was unbearably hot and opening the window mage it too noisy to sleep. Night 2 the staff kindly provided a mobile air con unit for my room but as its on a timer after 2 hours it would turn off, the room would get hot and I'd wake again. My colleagues staying in the other rooms had the same problem but unfortunately there weren't enough mobile aircon units to go around. Staff were very apologetic but weren't able to help much.

AccorHotels certified review
G T. Families - 11/10/2017
« Good stay although the room booked was not available. »

The stay was fine. I had booked a twin room for myself and my mother. On arrival i was informed that there were no twin rooms available and that they would give us a double. Obviously this was not a viable option, and within a couple of minutes we were offered two double rooms. This was excellent service. On checking out the next morning, they attempted to charge me for an extra room and one breakfast. They would only cancel this charge when i logged on to a computer to chow them my booking email. I must say that this wasn't really a problem, but was detrimental to my overall opinion of the stay.

AccorHotels certified review
Mark P. Couples - 10/10/2017
« Good, however I was overcharged by uncaring staff »

The room was lovely amd quiet. However I had booked a room for the wrong day unknowingly, and when arriving I told the man I had a room booked under my name. He charged me £125 I think it was for another room, I paid thinking the deal I saw on Expedia was per person so opted to pay. My phone was already dead, the next day I checked out, charged my phone and saw two billings over £200 for a room I thought would cost me £75. I want one of these bills back as I have no interest in two rooms, so far your reply service has been unsatisfactory in their time and effort of response. My name is Mark P. my phone number is 07… my email is ma… please get in touch with me how we can resolve this

AccorHotels certified review
Simon Business - 10/10/2017
« The room was fine but the breakfast was not worth the money. »

The room was fine but the breakfast was much to be desired and definitely not worth the money - it was cold and not very appetising.

AccorHotels certified review
Birbal K. Business - 09/10/2017
« Great! »

Great

AccorHotels certified review
Jonathan R. Business - 09/10/2017
« Overall fine »

Rooms average, staff friendly efficient and very good

AccorHotels certified review
J T. Families - 08/10/2017
« Excellent service and value fir money »

Very quick check in friendly service and helpful staff

AccorHotels certified review
Kiran G. Families - 07/10/2017
« Not all people working in the hotel are suitable for the job. »

My first encounter at the reception when checking in was with a not very amicable person. After a 12 hour flight it just adds to your tiredness. The housekeeping staff have a language problem. They do not even answer when you wish them goodmorning. Hiring people at a low salary is good but in the hospitality industry the staff should be well mannered and helpful and not cold. I think the problem is with the personnel. I come from Mauritius where tourism is important. The basics of hospitality is innate in even the housekeeping staff. I will never forget my checking in experience.

AccorHotels certified review
Terry Couples - 05/10/2017
« Terrible hotel stay »

Our stay in this hotel was terrible. Broken toilet, kettle tripped the power, breakfast selection poor and to top it off we didn't even get everything we paid for. Awful.

AccorHotels certified review
Billy G. Couples - 03/10/2017
« stay was thoroughly enjoyable »

i love the ibis, my wife and i stayed for 9 nights, and enjoyed every one. location is perfect for me as i was attending a concert at the shepherds bush empire, and went twice to see my favourite team,QPR, at loftus road, which is also handy. close to tube station, bars, restaurants, westfield mall, and lots of local shops and the market. this is my second visit at the ibis, and hope to be back again soon

AccorHotels certified review
Martin Business - 02/10/2017
« Overall experience »

As expected nice quiet very much what I was looking for

AccorHotels certified review
Stuart Solo - 02/10/2017

Normal ibis experience except the staff seemed clueless about what my room was entitled to. Had to argue that they were wrong. Hated a lack of checkin desk

AccorHotels certified review
Tom Couples - 02/10/2017
« Not bad »

On entering the hotel it was not clear where reception was. It turned out it was a guy with a tablet who would check you in, but he didn't even look at us until he'd given the key to another customer so we just had to guess Each time after this, in order to find staff I had to walk into their office where they were preoccupied with their internet devices The air conditioning did not work (room 103) although there was a vague note about it relying on the external temperature, so maybe it just wouldn't let us cool the room down as the temperature outside was below 18 degrees? Anyway, it was hot as balls in the room so we just opened the window as much as it would go, which wasn't very much, and did introduce that familiar odour of "london street" Great location and the room was nice and clean, and the price was fine

AccorHotels certified review
Anonymous Couples - 01/10/2017
« Too noisy »

Stayed many times,always satisfied. This time room 131 excessive external noise

AccorHotels certified review
Stuart J. (. G. Couples - 30/09/2017
« A comfortable, well located hotel with friendly staff »

A pleasant stay. We asked if the room was air conditioned and were told no, but a fan was supplied. In fact, the room had an air conditioner?? The taxi booked for the morning we left arrived on time but the driver parked up the road in a car not marked taxi and did not make himself known. Suggest you use "mainstream" taxis. Otherwise, no problems.

AccorHotels certified review
Anonymous Business - 28/09/2017
« Tv channels »

Not all the TV channels were working?

TripAdvisor review
Solo travel - 28/09/2017
« Ibis London Shepherds Bush »

The rooms were what you would expect an Ibis Hotel in the chain. They were clean and tidy, with daily servicing. The greatest advantage of the hotel was its location across the road from the London Tube Station. The restaurant was satisfactory, with a limited menu; however, across the road at the back of the station is a range of very good restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Kaddatzn, Thanks a lot for sharing your experience with us. I am really sorry that we didn't reach your expectations regarding our restaurant offer. It is our hope to always make the stay of our valued guest memorable, I feel sad that we didn't reach the 5/5 with your stay. It is our desire that next time we will better serve you. Warm regards

AccorHotels certified review
Ady Couples - 26/09/2017
« efficient, friendly & convenient »

comfortable, basic room, good breakfast and great location for westfield and into london.

AccorHotels certified review
Julie Couples - 25/09/2017
« Easy location, close to transport »

We were able to check in early which was great after arriving in London after >24 hours travelling. The location close to the tube was great. The room is small (normal for London) but has everything you need.

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