ibis London Shepherds Bush - Hammersmith Hotel 3 stars

TripAdvisor rating 4.5/5 2,303 reviews
ibis London Shepherds Bush - Hammersmith
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+ 18 Services
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Room 1

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Hotel extras

  • Fitness First £5 session voucher

  • Westfield Discount Voucher up to 25% (available at reception)

  • Local Car park (access on Charecroft Road to first floor) £11 per day payment by card only

  • Central line Underground 24/7 on weekends (Friday & Saturday)

  • £5 Reward Voucher to spend at the bar if you chose not to have your room cleaned (Planet21)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Boat excursions
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

ibis London Shepherds Bush - Hammersmith

3-5 Rockley road
W14 0DJ
london
united kingdom

Tel: +4402073482020

Fax: (+44)0207/3482030

Contact email

Check-in from 14h00

Check out up to 12h00

  • SHEPHERDS BUSH CENTRAL :   31 49 228 94 SHEPHERDS BUSH CENTRAL

  • SHEPHERDS BUSH :   CENTRAL SHEPHERD S BUSH CENTRAL

  • By plane

    CITY AIRPORT At 25km / 15.53 miles

  • By plane

    HEATHROW AIRPORT At 25km / 15.53 miles

  • By train

    PADDINGTON At 5km / 3.11 miles

  • By train

    PADDINGTON STATION At 6km / 3.73 miles

  • By train

    SHEPHERD S BUSH At 1km / 0.62 miles

  • By train

    ST PANCRAS At 10km / 6.21 miles

GPS :51.50344, -0.220422

Our accommodations

Free Wi-Fi

Double room with 1 double bed

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room

Twin room with 2 beds

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Dinner

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis London Shepherds Bush - Hammersmith

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

4,357 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,303 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Everything was great

Customer review rating 4.4/5

Milica Business - 07/09/2019 AccorHotels review

Everything was great

Dear Milica, Thank you so much for taking the time to write a review following your stay and to share with us this valuable and very positive feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again, Sincerely, Francois Assistant General Manager

Will definitely be back!

Customer review rating 4.4/5

C A. I. J. Friends - 06/09/2019 AccorHotels review

Great location, friendly staff, good parking, good rooms, good beds, breakfast could be better. Will return here for future visits to London. Thank you.

Dear Cathleen, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we will be definitely delighted to welcome you back. Sincerely, Francois Assistant General Manager

Very good hotel, quite authentic customer service

Customer review rating 4.4/5

Daniel M. Business - 05/09/2019 AccorHotels review

Hi guys, Thank you for a good stay. I would like to highlight how good is the team of the hotel, they have a quite natural and authentic approach to the guest that makes you feel like at home. Nothing was too much trouble, they even kept my bike for the day on their back of house while I was going for the meeting (I forgot the name of the talent who did that for me but he was very friendly), also Alvaro was very friendly, I think he even went out to buy the tuna for a sandwich that I ordered. Definitely the service culture of the hotel is visible in every single side of the hotel. Thanks Daniel

Wow what a great review Daniel we are absolutely thrilled with this and the all team loved reading it. Thank you so much for sharing and we can't wait for you to come back and visit us again. Many thanks, Francois, Assistant General Manager.

Straightforward, as hoped

Customer review rating 4.4/5

Bd Business - 05/09/2019 AccorHotels review

A nice size room with good size bathroom. The rooms are pretty spartan but as expected. Your staff are always so friendly and helpful they should be commended.

Good afternoon, Thank you very much for taking the time to write a review following your stay and to share with us this valuable feedback. I will share your comment with our team. We are indeed lucky and proud to have such a good team of young professional. I hope that you will give us another opportunity to welcome you back in the future., Many thanks again, Sincerely, Francois Assistant General Manager

Very nice hotel

Customer review rating 4.4/5

Oliver Business - 05/09/2019 AccorHotels review

I have chosen this hotel because the tripadvisor rating was so high. I am extremely satisfied with this hotel, the staff is really very friendly, the rooms are clean and the windows are quite good. I would recommend this hotel!

Wow what a great review Oliver we are absolutely thrilled with this and we loved reading it. Thank you so much for sharing and we can't wait for you to come back and visit us again. Many thanks, Francois - Assistant General Manager.

Clean and great location.

Customer review rating 4.4/5

Graeme P. Business - 04/09/2019 AccorHotels review

Room was comfortable and staff were helpful.

Good afternoon, Thank you very much for taking the time to write a review following your stay and to share with us this valuable feedback. I hope that you will give us another opportunity to welcome you back in the future, Many thanks again, Sincerely, Francois Assistant General Manager

Great

Customer review rating 4.4/5

Cloclo Families - 03/09/2019 AccorHotels review

Great staff, always smiling ang happy to help, great location, near tbe tube

Good afternoon, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francois Assistant General Manager

Fab location - fab breakfast - fab room!

Customer review rating 4.4/5

Aisling Families - 03/09/2019 AccorHotels review

Excellent - top rate room, breakfast, location, and satisafaction for a great value price

Good afternoon, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francois Assistant General Manager

Fantastic

Customer review rating 4.4/5

Charlotte Friends - 02/09/2019 AccorHotels review

I have stayed here the past few years and have always enjoyed my stay.

Hi Charlotte, Thank you so much for this great comment! Please do not hesitate to contact me next time you are coming to London. Many thanks again, Sincerely, Francois Assistant General Manager

Great location, nice rooms, curtains too thin.

Customer review rating 4.4/5

Jessica B. Couples - 01/09/2019 AccorHotels review

We enjoyed our stay, great location, close to Westfield and the television centre. Rooms were nice. However we were woken early by the sun as the curtains were too thin.

Dear Jessica, Thank you very much for taking the time to write a review following your stay with us and to share with us this valuable feedback. I am very sorry to read about the curtains. I hope that you will give us another opportunity to welcome you back soon, Many thanks again, Sincerely, Francois Assistant General Manager

convenient location

Customer review rating 4.4/5

Unknown Friends - 29/08/2019 AccorHotels review

Overall Great stay.. Rooms are fairly small, no fridges in the room.. Hotel doesn’t have ice machine ..

Good afternoon, Thank you very much for taking the time to write a review following your stay with us and to share with us this valuable feedback. We do have an Ice machine at the bar and we are happy to provide ice bucket on request. I hope that you will give us another opportunity to welcome you back in the future, Many thanks again, Sincerely, Francois Assistant General Manager

excellent

Customer review rating 4.4/5

Lorraine D. Families - 29/08/2019 AccorHotels review

Brilliant. Excellent location. Helpful staffeta.

Dear Lorraine, Thank you very much for taking the time to write a review following your stay with us and to share with us this valuable and positive feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again, Sincerely, Francois Assistant General Manager

Nice hotel, great location, comfy bed, but poor curtains

TripAdvisor rating 4.5/5

JessThomas90 Couples - 29/08/2019 TripAdvisor review

Enjoyed our short stay in Shephers Bush. Great location, close to Westfields shopping centre/tube stations etc. Comfy bed, but we were woken early by the sun as the curtains were thin. Not a big deal but still a bit annoying especially in summer.

Thank you for taking the time to tell us about your stay I am very happy to read your comments about our great location and comfy bed. However I am really sorry to read about our curtains. I hope your will give us another opportunity to welcome you back. Yours sincerely Francois Zissel Assistant General Manager

Overall good experience

Customer review rating 4.4/5

Stardust Solo - 28/08/2019 AccorHotels review

The hotel has a convenient location, only 4-5 min away from the tube station. And it's perfectly safe to walk between the station and hotel in the evening. Both check-in and check-out are easy. My room preference was accommodated. Stay at the hotel was quiet and restful. Breakfast was hearty and yummy. The room towels could be improved though (one of the towels had moldy stain). Overall, it was satisfactory stay with reasonable price. I would recommend.

Good afternoon, Thank you very much for taking the time to write a review following your stay with us and to share with us this valuable feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again, Sincerely, Francois Assistant General Manager

Extremely dissapointed with the standard of the hotel. The standards have dropped since our last visit.

Customer review rating 4.4/5

Anonymous Couples - 28/08/2019 AccorHotels review

We checked in at the reception desk and was given a room on the fourth floor. When checking the room, we found hairs in between the duvet and sheets. Also, the sheets had dirty marks on them. We complained to the reception staff, who then gave us room 326. When we checked this room, there was a black mark on the duvet which looked like a footprint, the towels were grey looking with one having ' Brown Staines' on it. The toilet flush had a problem where the dirty water in the toilet bowl, splashed up over the toilet seat and side when the toilet was flushed. We complained again and was given room 310. This room was adequate. The toilet splashed over a couple of times, but we decided just to clean it if and when it happened. We were booked into the hotel for 2 nights, but after this shambles we cancelled our second night and went to stay in another hotel.

Dear Mark, Thank you for taking the time to tell us about your experience at the Ibis London Shepherds Bush. I am sorry that all the aspects of your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis we strive to provide a superior service experience for every customer. I can assure you that our housekeeping team is normally praised for their attention to details and cleanliness. Once again I am sorry that we failed to meet your expectations on this occasion and that it had an impact on the overall experience of your stay. Should you be coming back to London, please contact me directly I will offer you a very special rate, complementary breakfast and I will personally look after your reservation. Sincerely Francois, Assistant General Manager

Decent hotel not too far from Central London

Customer review rating 4.4/5

Jfab Families - 28/08/2019 AccorHotels review

Very friendly and helpful staff. Rooms fairly basic but clean. Buffet breakfast fine - variety of hot and cold food. Possibility of parking at the shopping centre car park next door at a reduced cost. (£11/24hr in August 2019). Contrary to a review I had read, we did not find this car park dangerous and did not see any strange people lurking around. Good location - on the Tube's Central line, few minutes walk to Westfield shopping centre and 40 mins walk to Hyde Park.

Dear Janet, Thank you very much for taking the time to write a review following your stay with us and to share with us this valuable feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again, Sincerely, Francois Assistant General Manager

Nice

Customer review rating 4.4/5

And Solo - 27/08/2019 AccorHotels review

The towels were stained and looked dirty even when new. Otherwise everything was great

Dear Andrea, Thank you very much for taking the time to write a review following your stay with us and to share with us this valuable feedback. i am really sorry to read about the towel. I have share your feedback with our contractor and housekeeping team. I hope that you will give us another opportunity to welcome you back soon, Many thanks again, Sincerely, Francois Assistant General Manager

Clean tidy room, pillows too hard

Customer review rating 4.4/5

Anonymous Solo - 26/08/2019 AccorHotels review

Second stay, great location, nice staff. Pillows a little too firm! Will stay here again. Thanks

Good afternoon, Thank you very much for taking the time to write a review following your stay with us and to share with us this valuable feedback. We are looking forward to welcome back for a third stay with us, Many thanks again, Sincerely, Francois Assistant General Manager

Convenient location

Customer review rating 4.4/5

Nn Solo - 25/08/2019 AccorHotels review

Enjoyed my stay here. Locations is great, a stone throw away to Westfield and underground. The towels look a little dirty. This is the only unpleasant thing.

Good afternoon, Thank you very much for taking the time to write a review following your stay with us and to share with us this valuable feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again, Sincerely, Francois Assistant General Manager

Satisfied

Customer review rating 4.4/5

Richard Couples - 23/08/2019 AccorHotels review

Everything was according to our expectations and requirements

Dear Ricardo, Thank you very much for taking the time to write a review following your stay with us and to share with us this valuable feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again, Sincerely, Francois Assistant General Manager
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