Hotel - ibis London Shepherds Bush - Hammersmith
Ibis Hotel Hotel Ibis Hotel Hotel

ibis London Shepherds Bush - Hammersmith Hotel

4.5/5 2,214 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  GBP
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
    • Shoe shine machine

Leisure and activities

  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Free Wi-Fi

  • 128 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 8 connecting rooms
    • 220/240 V AC
    • Air Cooling System
    • Automatic air control
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Coffee/tea making facilities
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 3,650 reviews

Our guest reviews for ibis London Shepherds Bush - Hammersmith

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,214 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
S. W. Business - 15/01/2019 AccorHotels certified review
« Smelly bathroom »

Verything fine and as would expect from a budget hotel. Bed toppers a bit irked probably need changing or upgrading, even travelodge have made their beds more comfortable with better mememory foam toppers. Only bad thing was the bathroom smelt bad. I didn’t get in until late and to be honest just needed sleep. But bathroom was like a public toilet smell, I don’t know if it’s cheap bleach or bad drains or damp under the bathroom pod but not pleasant. I would have beeen really unhappy if was staying longer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Williams, Thank you for taking the time to tell us about your experience at the Ibis Shepherds Bush - Hammersmith. I am sorry that not all the aspects of your experience did not meet your expectations; please allow me to express my sincerest apologies. I was really surprised to read you comment about the toppers in your room as they are normally positively commented on by our guests. I have asked my colleagues from the housekeeping department to check the toppers in your room. I have passed your comments regarding bathroom to our Head Housekeeping and maintenance Manager and I can ensure you that they will double check if there was any pipe default in your room. Thank you once again for sharing your experience, and we hope you will give us another opportunity to welcome you back in the future. Sincerely, Francois Assistant General Manager

John M. Couples - 14/01/2019 AccorHotels certified review
« Adequate for my needs »

Satisfactory overall. Good value for money. Comfortable room. Quiet ambience.

Our hotel has responded to the review
Our hotel has responded to the review

Good afternoon, Thank you very much for taking the time to write a positive review following your stay with us and to share with us this feedback. I hope that you will give us another opportunity to welcome you back soon , Sincerely, Francois Zissel Assistant General Manager,

T.s. Business - 11/01/2019 AccorHotels certified review

I always use this hotel & make sure my clients who come to London stay at this hotel. They were always happy. This should be enough to describe the good standards of this hotel. Credit to whole staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tahir, Thank you very much for your great review following your stay with us. It is much appreciated to receive such a positive feedback from a regular business guest. Thank you also to send us your clients at the hotel, it is much appreciated. I can assure you that our team will be delighted to read your comments. Thank you again and we look forward to welcome you back for your next visit. Yours sincerely Francois Zissel Assistant General Manager,

Family - 11/01/2019 TripAdvisor review
« Good location and clean, but shower head holder was broken... »

This hotel's location is very convenient and staff are friendly. Room was clean enough, but only lower point was shower head holder was broken, and not possible to fix during our stay. Hotel staff was arranging other room to move, but there was no same size room, so we didn't move and stayed in same room, finally.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your review following your stay with us. I was delighted to read your comment about our friendly staff and location. I am so sorry to read your comment about the shower head. Our Maintenance Manager was not here on this day and none of our staff present was experience enough to change it. However, I am glad to read that they offered you a room move as an alternative solution. Thank you very much once again for your valuable feedback. We are looking forward to welcome you back to our hotel for your next visit. Yours sincerely Francois Zissel Assistant General Manager

Paul Families - 10/01/2019 AccorHotels certified review
« First time in an Ibis,Excellent. »

Really easy check in,hotel was really convenient for Central London & for shopping at Westfield.Two members of staff worth a mention were Steffano & Paul,both really pleasant & knowledgable.Whilst we got to the hotel much earlier than expected we were able to check in early,brilliant service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. Of course I have already shared personally this one with Paul and Stefano. I am sure that this feedback will serve them as an encouragement as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Francois - Assistant General Manager

Christian Couples - 10/01/2019 AccorHotels certified review
« Great stay at a very convenient hotel »

My wife and I had a great stay at the Shepherds-Bush ibis. The hotel is conveniently located, both for shopping at the extensive Westfield shopping centre that is right around the corner from the hotel, as well as for exploring the city centre, which can be reached via an underground station that is right across the street from the hotel. The rooms are quiet, clean and comfortable for two people. Another highlight is the great breakfast that can be booked at the hotel, which includes hot and cold drinks, fresh bread and pastries and the whole range of a full English breakfast. We would gladly stay at this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Francois - Assistant General Manager

Mrs H. B. Families - 08/01/2019 AccorHotels certified review
« Poor, uncomfortable »

Bedroom was far too hot, bed was very hard, moved when when turned over and the pillows were far too hard giving myself and my daughter two very poor nights sleep

Rb59 Families - 07/01/2019 AccorHotels certified review
« Noisy despite requesting a quiet room, taff clearly didn't take our request in to consideration when allocating »

no problems with booking and checking process. I requested a quiet room because my wife has a chronic illness and we were leaving at 07.30 the next morning for a flight. We were given a room overlooking an all night petrol station, an entrance to an underground car park for the flats opposite and constant sirens from emergency vehicles. Having stayed here on previous occasions I am aware that there is a quieter side to the hotel. Sadly our request was ignored and we had very little sleep that evening. Your towels need replacing also - threadbare and rough

Our hotel has responded to the review
Our hotel has responded to the review

Good afternoon, On behalf of the Ibis London Shepherds Bush team, I would like to sincerely apologise for the inconvenience caused. I would also like to thank you for taking the time to share with me this extensive and valuable feedback. We received a lot of special requests every day and I am really sorry that we missed this one. I can assure you that it was an honest mistake as the comfort of our gust is of course one of our top priority. I completely understand that it had a negative impact in the overall experience of your stay with us. Please on your next stay, please do not hesitate to contact us at any time should you need to change your room or for any other requests. As a gesture of goodwill and to restore your faith in the Ibis London Shepherds Bush, should you be back to the Ibis London Shepherds Bush. Please contact me directly I will offer you a very special rate, complimentary breakfast and I will personally take care of your reservation. Yours sincerely, Francois Zissel Assistant General Manager,

Lior B. Business - 07/01/2019 AccorHotels certified review
« mr »

A pleasant and clean place Excellent and courteous staff Excellent location

Our hotel has responded to the review
Our hotel has responded to the review

Good morning, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francois Zissel Assistant General Manager

David M. Solo - 07/01/2019 AccorHotels certified review
« Great location. Great value. »

Ibis in Shepherds Bush is perfect hotel for the budget traveler to London. Located next to the Shepherds Bush tube and transit center, it provides easy access to the heart of London at a very reasonable cost. The hotel provide all the necessary services the experienced traveler expects. Good breakfast service, clean rooms, and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francois Zissel Assistant General Manager

Craig W. Solo - 07/01/2019 AccorHotels certified review
« Amazing »

The hotel staff were amazing and really helpful, the room was immaculate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francois Zissel, Assistant General Manager,

Alvin Business - 07/01/2019 AccorHotels certified review
« Great stay with good breakfast »

Spent a night in ibis sheppherd bush. The experience was great. The staff were courteous and helpful, and the check-in and check-out process was seamless. Breakfast was splendid.

Our hotel has responded to the review
Our hotel has responded to the review

Good afternoon, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francois Assistant General manager,,

M N. Friends - 07/01/2019 AccorHotels certified review
« A relaxing and easy stay »

It was just right, the staff were friendly and helpful, the bar was great, easy to check in and out. Any issues were dealt with easily.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew, Thank you very much for taking the time to write a review following your stay with us and to share with us this feedback. I hope that you will give us another opportunity to welcome you back soon in 2019, Best wishes for 2019, Francois Zissel Assistant General Manager,

Family - 07/01/2019 TripAdvisor review
« Convenient to transport and shopping mall with restaurants »

It's a nice, cozy hotel, and the staff are helpful. We enjoyed the convenience to transport, and the large shopping mall with restaurants. Our room was quiet and clean. I did not find the beds comfortable though - they are too firm for me. Also, one thing that needs to be fixed (at least in our room #426), was that there is too much water rushing into the toilet when it is flushed. Even with the lid closed during flushing, the water splashes up and over the sides, and ends up on the bathroom floor.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your review following your stay with us, It is much appreciated. I was delighted to read your comment about our quite room and location. Thank you so much to inform us about the the water in the toilet of the room 426, we have since sent our Maintenance Manager to fix this. We do apologise for the inconvenience caused. Once again thank you very much for your feedback. We hope to have another chance to welcome you back to our hotel for your next visit in London Yours sincerely Francois Zissel

Roofrack Couples - 05/01/2019 AccorHotels certified review
« Good night's sleep after busy days in London. »

Stayed with my husband for two nights between Christmas and New Year as we wanted to go sight seeing and shopping. We parked at Westfields shopping mall which was 5 mins from the hotel as this was cheaper than parking next to the hotel. The lady who checked us in was helpful when I asked for a quiet room away from street level . Our room on the third floor met all our needs and was extremely quiet even though the hotel was full and Shepherds Bush a very busy place . Slept very well on both nights. Underground station very close by took us to all the places we wanted to visit. There were plenty of restaurants nearby for evening meals and we also had breakfast out too . Bathroom had a good size shower and although the towels were not luxurious they were fine. We would be happy to use this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruth, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francois Zissel Assistant General Manager

Celia Couples - 04/01/2019 AccorHotels certified review
« Burned towels... »

Everything was good except the towels. They smelt like they have been seriously burnt...that’s why I brought my own from home. I learnt my lesson from the last time I stayed and had the same issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hermione, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that not all your experience did not meet your expectations; please allow me to express my sincerest apologies. I am working closely with our head office and contractors to try to solve this towels issue as soon as possible. Once again thank you for your feedback and we hope to have another chance to welcome you back, Sincerely, Francois Zissel Assistant General Manager

Martin S. Couples - 04/01/2019 AccorHotels certified review
« Great basic hotel »

Located in a great place near the metro and near the big westfield mall and near lots of resturants. Great service and wifi and clean place, quiet and safe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francois Zissel Assistant General Manager

Audrey Families - 02/01/2019 AccorHotels certified review
« Perfect stay ! »

The staff is very friendly and welcoming. Always here to assist you. Hotel is very clean, quite, very well decorated, and not too big, which makes you feel like home. Perfect location 3-5min by walk from the nearest tube station. I would highly recommend it for either a family stay or a business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Good morning Audrey, We absolutely love your review about your stay with us at the Ibis London Shepherds Bush, thank you so much for sharing your experience. Our team will be delighted to read your comment. Thank you so much and we are looking forward to welcome you back next year! Francois - Assistant General Manager

Alzbeta W. Solo - 01/01/2019 AccorHotels certified review
« Safe haven before Christmas »

I have spent lovely night at your hotel just before flying out from Heathrow for Christmas holidays. Much needed peace was matched st your facility.

Our hotel has responded to the review
Our hotel has responded to the review

Good morning, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francois Zissel Assistant General Manager

Anonymous Friends - 01/01/2019 AccorHotels certified review
« Simple and cozy stay »

Having a double bed stay for 5 nights with breakfast every morning, it let us energise for the journey in London. Warming and friendly staff in IBIS help us throughout the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Good morning, Thank you very much for taking the time to write a review following your stay with us and to share with us this feedback. I hope that you will give us another opportunity to welcome you back soon in 2019, Best wishes for 2019, Francois Zissel Assistant General Manager,

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