Hotel - ibis London Shepherds Bush - Hammersmith
Ibis Hotel Hotel Ibis Hotel Hotel

ibis London Shepherds Bush - Hammersmith Hotel

4.5/5 2,108 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  GBP
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Free Wi-Fi

  • 128 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 8 connecting rooms
    • 220/240 V AC
    • Air Cooling System
    • Automatic air control
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Coffee/tea making facilities
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 3,102 reviews

Our guest reviews for ibis London Shepherds Bush - Hammersmith

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,108 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Matan Couples - 12/07/2018 AccorHotels certified review
« was very nice every need was addressed »

Everyone in the staff was very nice. I want to especially point out Pedro, which really helped us out with issues in our room and gave us good recommendations, was helpful and had good vibes :)

Our hotel has responded to the review
Our hotel has responded to the review

Good morning, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Francois Zissel Assistant General Manager

Neil M. Couples - 11/07/2018 AccorHotels certified review
« Pleasant »

Very fast check in. Friendly welcoming staff. No fuss and all explained to us very well.

Our hotel has responded to the review
Our hotel has responded to the review

Good morning, Thank you very much for taking the time to write a review following your stay with us. I hope that you will give us another opportunity to welcome you back soon, Sincerely, Francois Zissel Assistant General Manager

Andrew M. Couples - 11/07/2018 AccorHotels certified review
« Comfortable and welcoming. »

Very efficient and attentive staff. Dealt with one small problem very swiftly and courteously. Comfortable room offering all the facilities that we required. An enjoyable breakfast in pleasant surroundings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francois Zissel Assistant General Manager

Hello Friends - 10/07/2018 AccorHotels certified review
« Value for money »

Clean and value for money. However there is a urine smell in the toilet.

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning, Thank you very much for taking the time to write a review following your stay with us. I hope that you will give us another opportunity to welcome you back soon, Sincerely, Francois Zissel Assistant General Manager

Anonymous Couples - 10/07/2018 AccorHotels certified review
« Overall experience very good and come back again if around!!! »

-Bed always extremely comfy. -Luigi was a lovely guy and very welcomed upon check in and serving in the bar. -Breakfast was good( a part bacon) -Not my favourite location in London but good and easy with central line to reach my destination and good for tourists as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Federico, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francois Assistant General Manager

Gillian A. Couples - 07/07/2018 AccorHotels certified review
« Very professional »

Staff were very helpful the room was clean and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giliian, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francois Assistant General Manager

Jackie Couples - 07/07/2018 AccorHotels certified review
« Disappointing »

Staff not interested, cold breakfast, hot room, creaky beds. Not great at all.

Anonymous Solo - 07/07/2018 AccorHotels certified review
« Professional and attentive staff with clean functional rooms. »

Extremely pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francois Assistant General Manager

Anonymous Business - 05/07/2018 AccorHotels certified review
« Okay »

Okay

Our hotel has responded to the review
Our hotel has responded to the review

Good morning, Thank you very much for taking the time to write a review following your stay with us. I hope that you will give us another opportunity to welcome you back soon, Sincerely, Francois Zissel Assistant General Manager

Sheena D. Business - 05/07/2018 AccorHotels certified review
« Friendly, functional and fast »

Close to Central Line Tube, convenient, clean, friendly and functional

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sheena, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francois, Assistant General Manager

Kate Solo - 04/07/2018 AccorHotels certified review
« Comfortable stay »

Check in was easy athe member of staff very welcoming. My only criticism is that the shower is very slippery. I found the same problem last time I stayed here, when I slipped right over.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kate, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If you need any additional bath mat please do not hesitate to contact the reception at any time during the day and night. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francois Assistant General Manager

Allan D. Business - 03/07/2018 AccorHotels certified review
« Satisfactory »

The room was clean and everything in it worked. That said, the room was quite a bit more spartan than I expected with no real amenities, save the tea kettle. A shelf in the shower to put my own shampoo would have been nice as would have been an ice bucket and ice maker down the hall for cold drinks on those hot days. The lack of a room safe was really annoying as there was always a debate as to what to do with my valuables when leaving the room. A small refrigerator would have made it a lot easier to have a quick breakfast ready in the room for the days I needed to leave early. I know London is expensive but these basics are now common, even in discount hotels. Finally, the step-up into the bathroom is a tripping hazard and I am still nursing a few well-bruised toes from trying to negotiate that entrance early one morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allan, Thank you for taking the time to fill the survey about your stay at the Ibis London Shepherds Bush and to share with us this extensive and valuable feedback. I am very disappointed to hear that not all the aspects of your experience meet your expectations. Please allow me to express my sincerest apologies. Once Again, we appreciate your feedback, and I hope that you will give us the opportunity to welcome you back. Yours sincerely, Francois Zissel Assistant General Manager

Lrsunnyb Couples - 03/07/2018 AccorHotels certified review
« Ibis basics ok; service could be better »

Preferred Blackfriars where we stayed last time. Shepherd’s Bush welcome was more amateurish - not slick. Saturday morning breakfast was chaotic: staff were willing but there was a serious lack of efficiency & communication skills; despite a large number of staff on duty, food & supplies were not replenished promptly and tables not cleared (some customers had to ask for a table to be wiped). Bedroom was very clean and temperature control good. Quality of bed not as good as usual (it creaked and didn’t seem to offer the same support). Bathroom clean but woodchip facia around the taps was crumbling and looked tatty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leslie, Thank you for taking the time to tell us about your experience at the Ibis London Shepherds Bush and to share with us this extensive and valuable feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am disappointed to read your comment about the staff.We have a lot new team members starting lately and they are still adjusting. I can assure you that we are putting a lot of effort in team training and staff development. Should you be coming back to London, please contact me directly I will offer you a special rate and I will personally look after your reservation. Yours sincerely, Francois Zissel Assistant General Manager,

Peter Couples - 03/07/2018 AccorHotels certified review
« excellent as usual »

Organised and efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback especially coming from a regular guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francois Zissel Assistant Front Office Manager

Malc Friends - 03/07/2018 AccorHotels certified review
« Great location and exactly what we needed »

Very accommodating staff and perfect for what we wanted... slight issue with an aircon but was swiftly offered another room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malcolm, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francois Zissel Assistant Front Office Manager

Michael J. Couples - 02/07/2018 AccorHotels certified review
« UK trip »

On arrival we received a warm welcome from the hotel staff. Upon entering our room there was a strong odor of mothballs? This odor went away after the first night since we opted for the £5 certificate to not have our room serviced. We used our certificates for a light meal on the last night of our stay. Overall, we enjoyed staying at your hotel and would consider staying here again if our travel bring us back to London.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Francois Zissel Assistant Front Office Manager

Richard S. Couples - 02/07/2018 AccorHotels certified review
« Extremely satisfied »

I chose this hotel because I'd had a good experience when I first stayed here a few weeks ago. The hotel is handy for the Central Line, close to Shepherd's Bush station. The staff are friendly and helpful. The room is clean. The bed is comfortable. The breakfast is excellent. Only slight negative is, there is only one coffee/hot drink machine at breakfast. This means there is often a queue. And it broke down on our last visit. A second machine would reduce queuing and would continue to provide a service if one machine failed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, Thank you very much for this extensive and valuable feedback following your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francois Zissel Assistant Front Office Manager

Andrew M. Families - 01/07/2018 AccorHotels certified review
« Good value for money London Hotel »

Functional, practical, clean, excellent value hotel in West London / with excellent tube links particularly to central London if required.

Our hotel has responded to the review
Our hotel has responded to the review

Good morning, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francois Zissel, Assistant General Manager,

Timi Friends - 30/06/2018 AccorHotels certified review
« very positively suprised »

The hotel is in perfect area ( tube/bus station/bars/restaurant/shopping centre) Check in/out went smoothly. The room was compact, but clear ( so was the bathroom ), bed comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Good morning, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francois Zissel Assistant General Manager

Billy G. Couples - 28/06/2018 AccorHotels certified review
« wonderful,i love the ibis shepherds bush. »

everything was amazing, friendly, helpful staff, comfy room, good amenities locally, handy for the tube station, close to loftus road (i'm a QPR fan from glasgow). 3rd or 4th time i've stayed here, and will be back in november (the damned are playing at the empire, alas QPR away to hull) see you soon

Our hotel has responded to the review
Our hotel has responded to the review

Dear William, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback from a regular guest. Our hotel is indeed very well located for a QPR fan! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francois Assistant General Manager,

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