Hotel - ibis London Shepherds Bush - Hammersmith
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ibis London Shepherds Bush - Hammersmith Hotel

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4.5/5 2,055 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Free Wi-Fi

  • 128 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
    • 220/240 V AC
    • Air Cooling System
    • Automatic air control
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Coffee/tea making facilities
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 2,856 reviews

Our guest reviews for ibis London Shepherds Bush - Hammersmith

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,055 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
R G. Business - 19/04/2018
« Good location ; everything as it should be. »

The breakfast area is not ideal. Often empty dishes - sausages, eggs etc - awaiting refill, so queues build up in a small area. Low chairs below the TV don't really work for breakfast. Not easy to solve given the space. Staff attentive and helpful. Room was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RON G., We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

AccorHotels certified review
Jeremy M. Business - 19/04/2018
« Hotel was great, staff even better »

No issues at all Plenty of staff to assist, check-in was painless and efficient, room was great, as was breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear JERRY M., We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

AccorHotels certified review
Anonymous Couples - 19/04/2018
« Disappointing »

Disappointing. Fire alarm. Very poor breakfast compared to IBIS Europe. Crowded. Noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear EDWARD H., Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Raphaella General Manager

AccorHotels certified review
Steven Couples - 18/04/2018
« Great central location »

Ticked all the boxes for our needs. Dog friendly was a bonus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEVEN Y., We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

AccorHotels certified review
Ian Solo - 18/04/2018
« Good quality hotel close to Westfield »

Pleasant stay. Quiet location but close to underground and Westfield Shopping Centre

Our hotel has responded to the review
Our hotel has responded to the review

Dear IAN M., We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

AccorHotels certified review
C. Solo - 18/04/2018
« Alarm went off in the middle of the night »

The AC unit in my room turned on by itself in the middle of the night before the alarm went off.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KEN C., Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Raphaella General Manager

AccorHotels certified review
Birbal K. Business - 17/04/2018
« Very good! »

Excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Birbal, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

AccorHotels certified review
Atif Solo - 16/04/2018

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Atif, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

AccorHotels certified review
Nick B. Couples - 12/04/2018
« Comfortable but not everything working »

Nice room. Pleasant staff. Comfortable bed. Good breakfast. Room too hot and unable to cool. Bathroom extract fan not working so always steamed up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NICHOLAS B., Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Raphaella General Manager

AccorHotels certified review
Joyce M. Solo - 11/04/2018

Comfortable & welcoming. Centrally placed in Shepherds Bush.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joyce , We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

AccorHotels certified review
Lauren Couples - 11/04/2018
« Amazing stay - friendly staff, great location for Hammersmith Appollo »

The experience was great - staff were friendly and always on hand to answer any questions, or serve us drinks after the gig! We stayed as it was a great price and in a great location as we were seeing a gig at The Hammersmith Appollo. The room was immaculate and the bed was extremely comfortable. No noise at night either which surprised us for a bank holiday weekend in Shepherd's Bush! I loved the environmentally friendly scheme about not cleaning the room! Great initiative! Thanks for a great stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear LAUREN T., We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

AccorHotels certified review
Gheorghe Business - 10/04/2018
« Pleasant stay »

Impressed by the young staff. Very efficient and quick in answers. It would have been good to know there is only one towel per person allocated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GHEORGHE SCHIPOR, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

AccorHotels certified review
Louise R. Families - 10/04/2018
« Fab stay »

Excellent hotel,clean and great links to City plus right beside Westfield shopping centre

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

AccorHotels certified review
Colin J. Couples - 09/04/2018
« Very good »

All you need from a short stay facility. Clean, comfortable,friendly,well located for all transport needs. Great value for money, more than ample breakfast choice. All in all a very good experience. We will come again. Do not lessen your standards they are already as good as it gets.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. Thanks a lot for your great feedback and the 10/10. It is always a pleasure to receive compliment. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Do not hesitate to share your experience on our Trip Advisor page https://www.tripadvisor.co.uk/Hotel_Review-g186338-d35…-Reviews-Ibis_London_Shepherds_Bush-London_England.html Thank you again for your lovely comments, and we hope to see you soon. Kind regards Raphaella General Manager

AccorHotels certified review
Jennie S. Friends - 09/04/2018
« Great location for gig and friendly staff »

Had a great stay for one night to attend a concert at the Shepherd’s Bush Empire. Staff were friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennie, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

AccorHotels certified review
Gill Friends - 09/04/2018
« Amazing hotel with great breakfast »

As always great hotel with lovely helpful staff and very good quality breakfast why can not all Ibis Hotels be like this one !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gillian, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. Thanks a lot for your great feedback and the 10/10. It is always a pleasure to receive compliment. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Do not hesitate to share your experience on our Trip Advisor page https://www.tripadvisor.co.uk/Hotel_Review-g186338-d35…-Reviews-Ibis_London_Shepherds_Bush-London_England.html Thank you again for your lovely comments, and we hope to see you soon. Kind regards Raphaella General Manager

AccorHotels certified review
Thomas H. Friends - 09/04/2018
« Nice Hotel, slow staff. »

This stay could have been great if not for a few things let down entirely by the staff. I'll start with the negatives. Upon returning to the hotel in the evening we decided to spend some time at the hotel bar. It took a staff member nearly quater of an hour to notice the two thirsty men stood at the bar with wallets drawn. Eventually we got to order, something the young woman struggled with as she appeared to have difficulty locating both drinks on the till, something I could let pass if it wasn't that one of the drinks was just a Pepsi. At the next round, my drink was fine however we had to wait half an hour, and ask FOUR times for another Pepsi. At first we thought there was a problem, but when given no explanation we could only put it down to staff not paying attention to simple orders. Then comes the morning. Half past 9 we're awoken to a loud banging on our room door. Thinking there must be some kind of emergency as check out time was 12, we got up just as a cleaning lady let herself into our room, "oops" and left. I hope she got a good look, lot impressed. This was all a huge shame really because the hotel decore, the drinks prices and the room itself were excellent. Untill our wakeup call I'd certainly had a good nights sleep. If it wasn't for the above mentioned things I'd be very happy to give my stay a 9 if not 10 out of 10.

Our hotel has responded to the review
Our hotel has responded to the review

Dear THOMAS HOWLEY, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It's unfortunate that you came on the day we had quite a few new starters, I concede they may have been a little bit lost. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Raphaella General Manager

AccorHotels certified review
Melanie H. Friends - 09/04/2018
« Ms »

Easy check in and out, keycard and front door locking explained. Room wa tired and have the impression it needed a good clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melanie, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I addressed your issue to the relevant departments (housekeeping and maintenance). We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Raphaella General Manager

AccorHotels certified review
S. Friends - 08/04/2018
« Ibis shepherds »

Parfait

Our hotel has responded to the review
Our hotel has responded to the review

Cher Simon, Nous vous remercions pour vos commentaires suite à votre séjour à ibis London Shepherds Bush - Hammersmith. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Kind regards Raphaella General Manager

AccorHotels certified review
Andrew G. Friends - 07/04/2018
« Very well run and very clean »

Rooms are basic but very well designed spot on for my needs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

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